Évaluations des clients Turner Farm Self Storage

Extremely easy check in and out, with amazingly nice staff.

Overall great experience. The two associates were awesome. Thank-you

When I checked out lady at front desk was very rude

Very clean facility and nice staff!

Great customer service

Nothing! Pickup was perfect! Customer service rep went above and beyond to help! She was so knowledgeable and helpful hooking up the trailer!

While this location was great and helped me out, I was sent to 3 total locations. I made my reservation at a location close to my house. They tell me the day of pick up, they didn't have what I reserved (though online said they did). I was sent to a UHAUL Center 40 Minutes from my house, to find out they also did not have what I needed to my reservation. I was then sent to another location another 20 minutes away to discover the only truck and tow they had was 10 feet bigger than what I ordered and not a tow dolly for my car, but an auto transport, and I was still told to pay the higher rate when it wasn't my fault. The incompetence and lack of care for customers with UHAUL is appalling. I'll be spreading the word on how awful they are.

I do not like having to drive 18 miles to pick up a Uhaul when my preferred location was about 3 miles from my house. It might be very convenient (and save money) for Uhaul to not move the truck to the preferred location...... but not very convenient for your customers.

Our experience was great. First time we had ever used a storage company. Climate control is the way to go. Staff was great from our first inquiry and questions to the day we moved out. We kept our belongings in storage for nearly 2 years!!

The woman that setup our rental contract at Turner Farm Self Storage was awesome. She was really helpful in getting us going. My only issue with the experience is that I was told I couldn't create my reservation until a week before pickup at another self storage location. So I did and we were all set to pick the vehicle up at the storage facility I have my things at. 3 days before I'm set to pick up my belongings I get a call that I will have to go to a different store to pick it up (and of course I'll be charged the mileage to do so). When I called the location, I was told that someone had already reserved that day that's why they had to move me. Then why wasn't I told when I initially set it up? Once we rerouted how we were going to get this done, I was setup for a 9 am appointment at Turner but that location doesn't open until 9:30am.

We were at this storage for 13 years and could not be MORE PLEASED with Angie and Austin for everything they did for us all these years! Thank you so much!

Absolutely wonderful staff and experience from beginning to end!!

Incredible staff, outstanding facilities and convenient location. We have used them to rent trailers multiple times and now two storage units for the past three months - we are moving to OK now and if I could take them with us, I would do so in a heart beat.

Everytime I use Uhaul what I have reserved is not ready or not there at all, even after confirming the day before. This time our mobile check in could not be done because the site we were picking up at had not properly set up their portal with uhaul. Then we went to another location after waiting on hold for 30 min and they did not want to take our discounts that had been given due to the inconvenience.

Easy process. Very helpful and knowledgeable team members

Thanks!!!

Vehicle was over 30 minutes late being returned by previous renter. Please have enough vehicles when renting them and have them sanitized and ready to go at time of appointment.

Great customer service, I'll recommend this store....

Great place! Staff is supper nice! Definitely would recommend!

Lady that took the key seemed exceptional.

I dont,,like chk. In / check out.. With u. Haul online app.... A big hassle...I'll probably go Somewhere else...

Great experience, friendly and helpful staff, even hooked up trailer to my truck for me. Highly recommend!

continue doing what you are doing.

Self truck return can be improved. Too many steps

Very friendly staff and helpful. Will use this location again in the future.

The right rear tire had a very low psi. I had to pay to fill it the level of the other tires.

Can't think of anything to improve. The Ladies were very nice and friendly. No complaints.

Enan, at the Turner Farm location, was awesome. He provided wonderful customer service and because of this, I would definitely rent from this location again.

Been there before, will likely rent there again!

I had a wonderful experience with Turner Farms Storage Uhaul rental.

Angie was great, she made the entire experience easy and painless. I had to rent last minute to move some furniture, and Angie was extremely friendly, helpful, and provided very clear instructions on the process. Will recommend this location to friends.

Service at turner storage was excellent. Truck was dirty outside and inside cargo container. Jamie

Very clean office. Very clean trucks. Prompt and courteous customer service. Thank you!

I have already recommended this location to friends and family in the area. Great location, Great equipment.

Great service and staff that assisted with our rental.

Female who assisted me was very helpful and extremely professional

I was happy with the truck. I was not happy at all with the lady I dealt with at the hwy 50 location. She was very rude and I probably won't go back because of her. She needs to learn some manners.

Everyone I spoke to was very professional and helpful and made my experience Excellent thank you

Nothing. Angie and her staff always go above and beyond. Thanks for all you do!

the truck was fine. The appliance dolly was good. The car dolly worked, but the ratchet mechanisms to tighten the wheel straps were rusty and hard to get started. I applied wd-40. I would just remind each location to maybe spray them with wd-40 before sending them out with customers. Other than that, it held the car very well even through some rough pothole hits.

Great Customer Service

They rented me a truck that was recently stolen from Florida then abandoned in their parking lot! NO fault of the employees as they were great. That truck was hardly road worthy and a danger to others on the road if not an experienced box truck driver! Not to mention it had literally no gas in it, lucky there was a gas station right next door. That truck needs to be removed from your fleet and I expect at least a discount if not a full on refund! It would be in your best interest to to refund me. Arbitration isn't necessary if possible for your benefit. Thanks

The staff are very courteous and helpful. Keep it up.

The pick up and delivery of my rental was the best experience ever with U-Haul.

Gracie was wonderful and incredibly helpful with getting me the right equipment and a great rate!

Customer service was great. They were friendly, courteous, and knowledgeable.

The only problem we had was, we did the online drop off but had to wait for the store to open because the keys didn't fit in the drop box!! So frustrating..

I called to see if I left my keys in the truck and I was told no. Turns out, they were in the truck. Next time double check.

Clean facility. Staff very helpful.

Austin has excellent customer service skills that feel genuine. We didn’t get the impression that he’s in it only for the money. We left with the impression that he loves working with people. Thanks!

Very helpful and knowledgeable about all the products.

Very helpful staff and the storage units are very clean.

The space was ready for me to use on the same day.

Austin was very helpful and explained things clearly. The facility and unit was white glove clean.

This is a very nice facility. Staff was very friendly, but I do wish they had told me ahead of time that my door was different (I have a handicap unit but was unaware until I got to it.)

The young man Austin who assisted IS very professional, personable, helpful, courteous and most of all KIND. This young man will be successful in whatever he chooses in life. Five star rating!

Checking in here after reserving online is a breeze. Great staff and customer service here. Easy to tell they care about their customers. Second storage unit with Turner Farms SS and it’s been great.

The self move in process was so simple! This site is new, clean, and well maintained. The staff here are very customer service driven and go above and beyond to help your move go smooth. Thanks!

I would recommend this to everyone..... thank you.

Nice, new building. Climate controlled, well lit and free carts if needed. Would recommend for short term needs. Prices a little high after discount ends.

The unit was dark and hard to see what I needed to get out. I was told that if I moved my stuff out early that I would get a partial refund, however this did not happen. The floor was dirty

Excellent

Everyone was friendly and helpful.

need reply to adjusted billing...failed to provide 12month free,,,was told a 13 month was added but have not received a new receipt to show it..please reply

The staff was very pleasant and professional in explaining the details of your storage area. It made me feel great knowing my belongings were protected and inside with cameras. I'm well pleased.

Don't like having to leave a review to get my 6 bucks back

This was the worst storage experience I have ever had. And not only did they over charge me but then they weren't helpful trying to plan my "eviction" with me either. They are prejudice and showed no

I've never rented a storage facility before, but this was a great experience. Staff were professional and helpful, the price was reasonable, and we were in and out of there quickly. Awesome!

Please cancel- buyer backed out of buying our home. Will let you know if we have need in future. Thank You!

The staff and facility at Turner Farms Storage were excellent. Particularly helpful and attentive was Austin! I dealt with him throughout my almost 2 years there and he was extraordinary!

no comment

Fast and easy set up. Quick reply back by email..

Well run facility

The facilities are clean, easy to access and well-lit. Nice security gate. Quick and easy rental process. So far so good!

Austin was so helpful.. Great personality.. If I need storage in the future I will back..

we found it a bit on the expensive side, however the storage units were above average for most storage facilities.

Great customer service, clean, very safe and secure and organized staff. I would use them again anytime I had storage needs.

Very clean and professional staff

Reserved 10x20 with Electricity for $145 - Disappointed Not available. Offered choice of 2 10x20 spaces @ $140. On line deal -1 free month free lock with 1 month paid - also NO Longer Available.

Site administrator out when I arrived. Called number posted, nobody answered. Arrived 10 minutes later, service was excellent. Would recommend to friend.

The unit was clean and in a good location.