Excellent service à la clientèle.
Rodney P.
Customer Reviews for Turner Farm Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The cost of equipment
Bryan M.Great job Thanks
Jimmy B. | Expérience généraleThe professional knowledge and customer service here is always the best ever of any place !!! I would highly recommend this place to any of my friends !!!
Mildred P.Very good service and very friendly atmosphere. Has improved over the last time I rented equipment
James T.Staff very friendly and great service
Michael F.Great experience!!
DAVID J.The truck was great. The customer service was fine. However, I left my phone charger in the truck when I returned it. When I called the next day I was told that they had seen my charger in the office but someone must have thrown it away. THIS WAS THE NEXT DAY! I was told that someone would look into it and call me back. This never happened. If you rent from Turner Farms DO NOT LEAVE ANYTHING IN THE TRUCK. YOU WILL NOT, I REPEAT NOT!, GET IT BACK. Thieves!
John S.Very friendly and get you processed quickly. A great place and a very convenient location. Easy to get into and out of their parking lot, even though they are on a major state road.
WILLIAM R.The attention given to me and other customers was top-notch! They made our moving experience so much easier!!!! Thank you!!!!
whitney J.Mike is the bomb !! Very helpful and upbeat ! Best experience ever.
newman S.Very responsive and professional. Great job and made the experience an easy task. Thanks
Matthew T.Very friendly and accommodating
Sakia C.Only problem was windshield wipers needed replacement.
Howard W.The website to return the vehicle failed, this was a very nice facility and I would recommend either putting wifi in the parking area or resolving issues with your return process. The last time I returned a uhaul the page was slow but this time it just locked up. (Iphone 13pro LTE 3 bars of service)
Jeffrey M.Friendly and helpful staff. Clean facility.
Joseph M. | Expérience généraleExcellent experiences with both the facility as well as the staff.
DAVID C. | Expérience généraleKeep doing it right.
Jeffrey R.Worked well and very helpful
john W.Everything worked out perfectly.
Kent B.Fast, friendly and efficient.
Jeffrey R.William was amazing and helped to make a very stressful situation easier than I thought was possible. He's an amazing associate that deserves all the credit for setting up a smooth transaction for myself and my daughter's move. Also Michael who accepted the vehicle was super nice and helped me navigate the hallways better. I love this place and wish I could thank you a million times over. No room for improvement in this end!
Dawn M.My rental experience here was great,I did not have any issues at all. I would recommend this facility for sure.
Misty M. | Expérience généraleEverything was excellent, this is not my first time renting from this location. Thanks for every thing
David R.Everyone was so friendly and helpful. Originally I rented for only two days but had to extend three more days. The team members working couldn't have been more polite and accommodating, even checking in to see if I needed to extend further.
Marty H.Great customer service, friendly staff!!
Roberto D.Austin's and the overall team's service excellence is EXCEPTIONAL and i will aim to use this location (even if it is not the closest) going forward. NOTE - The Capital Blvd location is also very good 8)
MICHELLE G.Both employees were polite and helpful fast service.
Josephine A.The location was great and so is the before/after hours process. I would recommend a more thorough inspection "sheet" versus a simple open-ended fill-in form.
Fulton B.Nothing. Keep up the great service!
Richard C.The employee on site was awesome too. Helped us check truck back in
ALESHA B.Love uhaul good people and god trucking
Leon M.Awesome Services
Orlando W.Had an excellent experience.
Laurie K. | Expérience généraleVery knowledgeable and helpful
Horace J.Staff here was excellent and went above to assist me. Truck driver door allows air flow into the vehicle and a lot of noise as well.
Mark B.The location was very helpful to us. Thanks to all the staff for being helpful and professional.
hilda grace K. | Expérience généraleEveryone here treated us like neighbors and were very accommodating. I will recommend their services.
lisa w. | Expérience généraleI don't think you need to do anything different. Because the guys are doing super super fantastic. Merci.
yasser A.This was a wonderful rental experience for me to send my youngest daughter back to college. The staff was friendly and quick and did extra cleaning to make the van smell good for the rental. And the return was quick and easy, as well, with no unexpected charges. Thanks so much!
Lisa T.This location is great. The staff is amazing!! Quick, professional and very understanding. I had a very bad experience trying to reserve a rental online. It was nightmarish. Thank goodness for this location. Will definitely come back and recommend it.
Jose C.I would have to say the only thing I would ask that they check is one of the tires was low on the trailer I had to pump it up. Everything else was amazing
JOSHUA A.Great customer service. Very quick check in.
DEBBIE D.Have used this facility in the past and will in the future. Staff is very qualified and friendly. Facility is kept in perfect order - clean and well lit.
Elizabeth M. | Expérience généraleThis best experience ever alway polite and very pleasant smiles and they make you feel like you really do matter also very helpful too
Florence B.Very friendly staff
David E.Adjust the measurements on your website for your trailer to reflect the entrance to the trailer isn't as wide as the widest part of the trailer bed. My lawnmower (54" deck) would not fit in your, as advertised, 5' (60") wide trailer because the entrance to the trailer was significantly less wide (53"). That was a mistake that others can avoid with a small change. Make the website reflect that the entrance is not 5' wide.
Kurtis B.No issues with the facility. I had issues with my reservation. I reserved an available utility trailer near my house. 2 days before I pick it up, I was notified my trailer was modified to a motorcycle trailer, which I can't use for what I was doing. A larger and more expensive trailer was found, but a 30 to 40 minute from my original location. I had no choice but to take this bigger than needed and more expensive trailer cause I could not reschedule my project.
tom V.Quit changing pickup locations and canceling agreed confirmations ,without contacting the customer. Only for the customer to find out with the conformation call. You guys were terrible!!!! I reserved a truck 2 weeks in advance and the last 3 days before pickup my truck size changed and my pickup location changed 3 times --
Brigietta D.Great place to do business with! Everyone is so friendly and helpful
Tracy M.This particular location has always been consistantly great!
Lynda I.They muffler on the truck needed to be replaced. We did not get the furniture dolly needed to move am upright freezer.
Linda T.Great service business.
Sue W. | Expérience généraleBoth locations were clean and the customer service was second to none. Awesomeness
Joseph V.I ended up dealing with this company by mistake but what a blessing it ended up being... I decided to check on my U-Haul location a day in advance and found out it didn't have my truck size at ALL... Then the customer service gave me another site who decided to voluntarily put me on their waiting list AND change my pickup time to night hour's smh.... Finally 5 hour's later someone helped me by sending me to Turner Farms Self Storage. Definitely Grateful
Malisha N.We were helped by the sweetest, honest and one with the most infectious smile lady, we were in for a 26' truck Tuesday at 10:30 and she was just fanfuckintastic , we were in and out with the truck in quick few brief minutes, it slipped my mind to gather her name, “what can you do to improve for the next customer you asked?†keep smiling…… :)
Nabeel A.Email when you change the pickup location and don't charge for the extra miles when it's a different location than where I reserved
Jason C.S.O.
Denise G.Access hours not good
Tiffany B. | Expérience généraleOutstanding service and facilities.
JOHN A. | Expérience généraleThe staff was excessively helpful going over and above. The problem we had was with the owner/manager who let us know it was her way or the highway even though she was absolutely wrong. She reminded us of a rich greedy b-t-h. In some cases some people will never be happy. If she is so successful she needs to hire a general manager and get out of the spotlight.
john v. | Expérience généraleAllow 24 hour access to the storage facility. Other than access, this was a great facility.
John S. | Expérience généraleI was extremely happy with the level of customer service Rachel provided. I will continue to utilize Turner Storage due to her and her willingness to provide great customer care.
Marlyn D. | Expérience généraleGreat experience. Second time using them, Clean, easy access, wonderful staff
mark w. | Expérience généraleVery nice place and good staff thank you
CHRISTOPHER R. | Expérience généraleThe staff was very friendly and very helpful. I would highly recommend Turner Farms!!
Christopher V. | Expérience généraleIncredible experience!
Jeff S. | Expérience généraleThank you to the staff. You are all amazing. N friendly and very helpful for everything I needed during my several months stay. And then used the uhaul rentals you have available. Everything was great and accommodated me whenI need to change the days and times I needed the truck. It was just a great experience without any issues. I ve used other storage places before and moving rental trucks and always had major issues... so I appreciate how smoothly this worked out with your company and facilities!!! RECOMMENDED!!!!!!!
Pamela W. | Expérience généraleStaff were helpful. Facility clean. Highly recommended. Will use them again if the need arises.
Frances S. | Expérience généraleStaff was very helpful and friendly. Facility is very well maintained. Je les recommande fortement.
patricia G. | Expérience généraleGreat storage facility in all respects.
Richard J. | Expérience généraleExcellent staff and customer experience.
Andrew S. | Expérience généraleGreat staff!
Marcia J. | Expérience généraleThe staff was very knowledgeable, hands on, and helpful. Our move in went very smoothly. We look forward to working with them again.
Rodney R. | Expérience généraleOutstanding experience during a most stressful time in my life. Thank you. Very friendly and helpful staff
DEANDRA K. | Expérience généralePrevious manager and staff was very professional and customer service friendly. Current staff is unprofessional and rude. I would not recommend this facility to my worst enemy. I had previously given the facility a five star rating.
Roy W. | Expérience généraleGreat storage! Not over crowded.. Friendly staff. Enjoyed the ride on the golf cart!
willie m. | Expérience généraleAwesome facility.
Macon G. | Expérience généralePlace was always clean and staff could not have been any nicer was there about 4 years and it was one of the best storage experience ever
DANIEL L. | Expérience généraleI have used Turner Farms Storage a number of times and each time I am greeted by friendly and helpful staff. Thus is my Go To facility when I fun out of room!
Philip P. | Expérience généraleThe staff was always so friendly and helpful!!
Maia w. | Expérience généraleGreat location! Friendly “family” feel from staff.
Lindsey S. | Expérience généraleAmazing
Marlin S. | Expérience généraleThey were very helpful. I will use them again.
Brian T. | Expérience généraleThe staff, especially Angie, was very helpful.
John J. | Expérience généraleEveryone was wonderful to work with. Great storage unit. I'd drive across town to use them again.
Mary Elizabeth T. | Expérience généraleWonderful, friendly staff, great place!
bonnie b. | Expérience généraleWhen I checked out lady at front desk was very rude
James R. | Expérience généraleVery clean facility and nice staff!
Teressa C. | Expérience généraleOur experience was great. First time we had ever used a storage company. Climate control is the way to go. Staff was great from our first inquiry and questions to the day we moved out. We kept our belongings in storage for nearly 2 years!!
NEEDHAM W. | Expérience généraleWe were at this storage for 13 years and could not be MORE PLEASED with Angie and Austin for everything they did for us all these years! Thank you so much!
JOANN C. | Expérience généraleAbsolutely wonderful staff and experience from beginning to end!!
Reginald W. | Expérience généraleIncredible staff, outstanding facilities and convenient location. We have used them to rent trailers multiple times and now two storage units for the past three months - we are moving to OK now and if I could take them with us, I would do so in a heart beat.
Joshua H. | Expérience généraleClean facility. Staff very helpful.
Kenny W. | RéservationAustin has excellent customer service skills that feel genuine. We didn't get the impression that he's in it only for the money. We left with the impression that he loves working with people. Merci!
Samuel K. | RéservationVery helpful and knowledgeable about all the products.
STEVEN C. | RéservationVery helpful staff and the storage units are very clean.
Penni B. | RéservationThe space was ready for me to use on the same day.
Charles R. | RéservationAustin was very helpful and explained things clearly. The facility and unit was white glove clean.
STEVEN C. | RéservationThis is a very nice facility. Staff was very friendly, but I do wish they had told me ahead of time that my door was different (I have a handicap unit but was unaware until I got to it.)
Jason P. | RéservationThe young man Austin who assisted IS very professional, personable, helpful, courteous and most of all KIND. This young man will be successful in whatever he chooses in life. Five star rating!
Debbie R. | RéservationChecking in here after reserving online is a breeze. Great staff and customer service here. Easy to tell they care about their customers. Second storage unit with Turner Farms SS and it's been great.
Joel H. | RéservationThe self move in process was so simple! This site is new, clean, and well maintained. The staff here are very customer service driven and go above and beyond to help your move go smooth. Merci!
Angela S. | RéservationI would recommend this to everyone..... thank you.
SHARON M. | Expérience généraleNice, new building. Climate controlled, well lit and free carts if needed. Would recommend for short term needs. Prices a little high after discount ends.
Penny M. | Expérience généraleThe unit was dark and hard to see what I needed to get out. I was told that if I moved my stuff out early that I would get a partial refund, however this did not happen. The floor was dirty
Anna P. | Expérience généraleExcellent
JAIME F. | Expérience généraleEveryone was friendly and helpful.
GAIL H. | Expérience généraleneed reply to adjusted billing...failed to provide 12month free,,,was told a 13 month was added but have not received a new receipt to show it..please reply
Raymond B. | RéservationThe staff was very pleasant and professional in explaining the details of your storage area. It made me feel great knowing my belongings were protected and inside with cameras. I'm well pleased.
ERIC H. | Expérience généraleDon't like having to leave a review to get my 6 bucks back
Randy R. | RéservationThis was the worst storage experience I have ever had. And not only did they over charge me but then they weren't helpful trying to plan my "eviction" with me either. They are prejudice and showed no
MARY M. | Expérience généraleI've never rented a storage facility before, but this was a great experience. Staff were professional and helpful, the price was reasonable, and we were in and out of there quickly. Awesome!
lindsay c. | Expérience généralePlease cancel- buyer backed out of buying our home. Will let you know if we have need in future. Merci!
Bob J. | RéservationThe staff and facility at Turner Farms Storage were excellent. Particularly helpful and attentive was Austin! I dealt with him throughout my almost 2 years there and he was extraordinary!
GEORGE W. | Expérience généraleno comment
JOSEPH T. | Expérience généraleFast and easy set up. Quick reply back by email..
Donna K. | RéservationWell run facility
WAYNE O. | Expérience généraleThe facilities are clean, easy to access and well-lit. Nice security gate. Quick and easy rental process. So far so good!
Dean H. | RéservationAustin was so helpful.. Great personality.. If I need storage in the future I will back..
Christy J. | Expérience généralewe found it a bit on the expensive side, however the storage units were above average for most storage facilities.
MICHAEL C. | Expérience généraleGreat customer service, clean, very safe and secure and organized staff. I would use them again anytime I had storage needs.
ANDREW R. | Expérience généraleVery clean and professional staff
TEENA B. | Expérience généraleVery pleasant experience! The guy at the front desk was very friendly and very helpful. Even helped me back my trailer into a spot, since I could not. 10/10 would recommend!
Privacy R. | Premières impressionsExcellent service and facility!!
Privacy R. | Premières impressionsGreat service. Was very helpful and quick to sign in. Thanks!
Privacy R. | Premières impressionsCancellled
Privacy R. | Premières impressionsAnnulé
Privacy R. | Premières impressionsAnnulé
Privacy R. | Premières impressionsCancellled reservation
Privacy R. | Premières impressionsI cancelled reservations
Privacy R. | Premières impressionsReserved 10x20 with Electricity for $145 - Disappointed Not available. Offered choice of 2 10x20 spaces @ $140. On line deal -1 free month free lock with 1 month paid - also NO Longer Available.
BARBARA D. | Premières impressionsMoving in was quick and easy.
Privacy R. | Premières impressionsSite administrator out when I arrived. Called number posted, nobody answered. Arrived 10 minutes later, service was excellent. Would recommend to friend.
WILLIAM S. | Premières impressionsStaff was very helpful and pleasant and I am extremely pleased with the storage facility.
Privacy R. | Premières impressionsService was excellent and prompt. Unit was very clean upon arrival. All questions were answered. Overall great experience.
Privacy R. | Premières impressionsAustin was very polite and professional. The locker is extremely clean and easy to access.
Privacy R. | Premières impressionsVery friendly and very helpful, would highly recommend for storage needs
Privacy R. | Premières impressionsVery clean location and very friendly staff.
Privacy R. | Premières impressionsFacility is very clean and the owners were very courteous and helpful.
Privacy R. | Premières impressionsCustomer service was refreshing and storage unit was very clean!
Privacy R. | Premières impressionsCan`t say enough good about the staff, very helpful, courteous and professional. They made the move very convenient and easy.
Privacy R. | Premières impressionsThe staff are very helpful and friendly. Great place to do business with.
Privacy R. | Premières impressionsThe unit was clean and in a good location.
BARBARA O. | Premières impressions