Keep up the great work.
PAUL D
Customer Reviews for Turner Farm Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was great!
Vickie PGreat staff
DAYTRELL DWe reserved space two weeks ago for June 1st. Our daughter is moving out of her student apartment by the end of July and has items that need to be stored since she graduated in May. The experience with getting everything set up yesterday was wonderful and did not take too long. It was easy to navigate getting through the gate and accessing the storage unit via the elevator plus having the carts available for moving. Thank you for making this process very easy. We're thrilled this location is right down the road from where we live and will be easy to access dropping stuff off or picking things up. Thank you so much for the great customer service!
Jennifer P | RéservationI originally made my reservation for a location in Clayton. I'm very displeased it was changed and I was charged additional mileage from a location that was not close to me.
Jamey BExcellent customer service, safe and secure location
EDWARD L | Expérience généraleAlthough the location is excellent and they are supper helpful, I tried the mobile check-out and it does not work as intended and I had to go inside and they were able to sort it out. Even though I have rented from them before, they ask for a phone number for a referral at the last step of the checkout step and you cannot get the truck and they they call your referral. I had nobody available at that time so had no choice that to bypass mobile checkout which defeats the purpose. Then at the front desk they only ask for your drivers license? Seems pointless to enforce having a referral to call.
Lucas SStaff here was great from the minute we walked in the door until our return of truck. Place was very clean and seemed to have every moving item available. Will use this location again.
Elizabeth MQuick and easy drop off of the vehicle and supplies.
JEFFERSON MThe rental associate was a pleasure to work with. She was knowledgeable and professional (not to mention energetic and personable). I would go back in a heartbeat. Thank you for the positive experience.
MARK M1) Consistency with employees. Every time I go in to rent a trailer it's always someone different. Employee turnover! 2) When I reserved the trailer on the UHaul site, I also pre-checked in with a pic of the front and back of my license. Didn't seem to save me time as I was asked for my license again and I also ended up answering a lot of the questions that I did during the reservation process. 3) Lastly, I received 6 UHaul emails after we finished the check in process. That is ridiculous. All I needed was the digital paperwork. That's not uncommon in my UHaul experiences over the years. It's a process UHaul should evaluate to improve. I can say that the Turner Farm location is clean, easy access for the equipment and secure.
Brian SAwesome customer service just as everyone said in their reviews. I found the reviews to be helpful and the reason I chose this specific location. The process from beginning to end was successful.
LESLIE PFriendly staff. Quick, easy rental. Convenient location.
TONY DThe people are Very professional, Knowledgeable and Friendly Wiiling to Help. What great place.
VICTOR VExcellent customer service! My daughter and I were very satisfied with service. I even received a hands on tutorial on how to properly back a trailer which I wasn't sure I would be able to accomplish… but I did it with guidance from a friendly guy at this location…
Stevie TThey were very helpful
RAMONA MHannah was very helpful and worked to get us the best deal on storage unit rental.
BRIAN KNothing the staff was wonderful and helpful in any way possible.
EDWARD DIncredibly friendly and caring staff and speedy service.
Joanna DAll good. Very helpful. Thanks
CLINTON SThis location is run like a well oil machine.
EDWARD DI hate the fact there is not any in town uhauls, I had to drive 26 minutes to pickup the truck and 26 minutes to return the truck. That added mileage is ridiculous when you're paying for every mile especially when there was locations five minutes from my house.
Brandii FU-Haul gave me a drop off location about 15 miles out from my final destination when a U-Haul facility was within a mile away. If the U-Haul website would use final location address, it could save the customer time and effort for the drop off.
Thomas BIt was easy and quick. The staff was friendly and they had everything that we needed to make the move easier.
Jeff RAir flow for heat and air condition system was not consistant. Acted like a valcum problem . Seats in van were vary dusty and lenty. Other areas of the van were very clean.
RONNIE WWhen moving, uhaul is a standard for rental trucks. The upside, they are everywhere and the customer service (whether in person, over the phone, or via the app) are up-to-date with how to make moving easy. The downside, you pay a premium for the quality of CS and gear (truck itself, blankets, Dollie's, etc). For my last rental, I wish there was a way to get a discount because the location to pick up the truck was changed that day and I didn't know it until I went to the place I had reserved the truck (they called that morning, and since it was an unknown number, I didn't answer nor check the voicemail because I was busy with moving till it was too late). So I got to the location of pick up, was told I had to travel elsewhere (an additional 10 miles away or so) to get a truck. Not a big deal but when they charge $1 or so per mile, this adds up for pick up mileage fees and drop off mileage fees.
STEVEN RGreat, easy process
Jeffrey DAlways a great experience. Used them for moving and storage several times over the years and don't go anywhere else
Allison FNothing The gentleman that helped me that day was very friendly and helpful Thank you for great service
PAULA DThe employees who assisted me were very knowledgeable and efficient.Great customer skills
CHRISTOPHER LEverything was great! Close to a gas station to fill up is nice!
JORDAN SVery efficient check in and return. Price was adjusted nicely since we had shorter distance than we predicted.
MELVIN JThe Turner Farms location is one of the best I've used. I would give it 5 stars.
VALERIE HEveryone was so kind when my card was stolen and I missed a payment- I appreciate it
Jacqueline L | Expérience généraleS.O.
KEVIN BGreat staff and great facility! Well worth the money!
David M | Expérience généraleService at this location is grand! The trailer was in good condition and fulfilled the purpose, storage while the garage floor was coated. The only negative was that I returned the trailer a day early with no refund for the day. I am sure that if I went for a day beyond the agreement, they would charge me for the day.
DENNIS MYes great location
Christopher GI will never use uhaul again. I will go out of my way to avoid uhaul. The vehicle was rented to me with damage to the top of the truck. I didn't know about the damage until I got home to load up and opened the door. There were two small holes in the truck roof. They knew about it, but stuck me with it. She didn't do a walk around with me. She hurried me out the door. Being 32 degrees I was in a hurry. When I turned the truck back in they said it was "new damage". The employee INTIMIDATED ME WITH LAWSUITS IF I DIDNT PAY FOR IT. I DIDNT DO IT!!!!! THE DAMAGE WAS ALREADY THERE!. FUCK UHAUL. FUCK YOUR COMPANY. FUCK YOUR GHETTO TRUCKS. FUCK YOUR DISHONEST EMPLOYEES.
WILLIAM HPrices are too high for local renting compared to other competitors which puts you down.
MAHESH VVery friendly, helpful and congenial staff. This staff is far superior to the U-Haul staff on Mechanical Blvd. in Raleigh. My future moving needs will be with Turner Farm Self Storage.
Terry SEveryone was super helpful and nice!
Stella CThe ratchet straps for the tow dolly I rented were rolled and stuck in the mechanism, therefore I was unable to use the supplied ratchet strap equipment and had to resort to some personal ratchet straps to tie the vehicle down. The equipment should be more thoroughly inspected before being put back into service like this.
EMMANUEL CGreat staff who are willing to help.
Bruce SNothing, the customer service representative at this location (Austin) level of service was above and beyond! He is a great asset to the business.
ROSA OGood friend
CHRISTIAN Ngreat staff
JESUS GExcellent service everytime I have used them, and its been at least 10×. This is yhe only location I will use.
NATALYA BHave the equipment that was reserved. Horrible to have to run around to different U-Haul locations to get the appliance dolly when it was on the reservation. Wasted 1,5 hours of my day not to mention the gas to drive around in the U-Haul,
DEBORAH KHanna & crew are the very best. Always helpful and professional.
ALVIN LEmployees was very nice and helpful I would recommend them for sure.
CATHERINE DGreat staff, super friendly and professional.
TINA MI have used this location several times and it has always been great. Staff is helpful, polite and attentive.
GREGORY MMake sure the trucks are tuned up mine ran a little rough but got the job done
Christopher HThis place was amazing and very accommodating. Hannah was specially helpful with all of the needs we had. We were in a little bit of a different situation since we were working with getting supplies to Western North Carolina for hurricane relief. We will use this place again for that purpose, and any personal needs that we have in the future. All of the staff was friendly and helpful.
ROBERT SUsed the app for 24/7 pickup & drop-off, very easy, no hassle, allowed us to pickup and drop-off during off hours
Dawn Egood experience at this location
Chris BLove this location. Rented from here multiple times and everytime was seamless!!!
Angelo CReal easy and fast. Great service
CLIFTON CVery helpful and friendly staff! Professional and clean site!
Magnus SEasy after hours drop off.
JESSE HPick up was smooth and painless, even though it was pouring down rain they were very nice, and efficient.
GILBERT TEverything was very good
Albert AMike was great! When we called about dropping it off he was enthusiastic and really helpful. He made the experience easy, which is what you need after you have been driving for two days.
JAMES GPerfect experience with Integrity Storage@ Turner Farms! Five gold stars for exemplary everything. Merci.
Karin E | Expérience généraleGreat place to store your things, I would definitely use them again in the future.
Jennifer R | Expérience généraleEveryone was helpful and friendly
RUTHANNE L | Expérience généraleStaff is very friendly and helpful. The facility is clean and modern.
Regina P | Expérience généraleEverything went smoothly, Hannah was very helpful and we would recommend your facility to anyone Thanks Kurt
Kurt R | Expérience généraleSuper facility. Clean and secure.
John T | Expérience généraleThe owner is a racist bigot! She evicted me from the storage due to a U-Haul truck issue that had nothing to do with U-Haul. She restricted my hours to 9-5 even though I explained those were my working hours. She didn't care and altogether disabled my entry code! DO NOT RENT STORAGE OR A IHAUL FROM THIS FACILITY!! Owner is the devil and very UNPROFESSIONAL!! The worst experience ever!!! !
Shirley B | Expérience généraleGreat people. Always nice and accommodating. Great service!
Perry K | Expérience généraleI am very thankful to a staff that were friendly and open to help me. I highly recommend this storage.
Mavluda B | Expérience généraleThank you!!!
A,bre W | Expérience généraleI absolutely loved the Turner Farm facility and would go back anytime I need to ! Staff is friendly and work with you to accommodate your needs as best they can. Everything was always easily accessible with clear instructions and communication with super reasonable competitive pricing. Would highly recommend to anyone. Definitely was bitter sweet to part ways
JAFFA T | Expérience généraleEmployees are friendly and helpful. The storage is clean and well lit. A+
Elaine W | Expérience généraleThe staff is very friendly
jeffrey S | Expérience généraleAustin and Michael were wonderful and so helpful! The folks working on 2/7 and 2/8 were as well! I didn't catch their names. Being pregnant and having to completely move out of 2 very full storage units was very stressful but your staff really made it much easier and convenient for us and we are so grateful. It makes us rethink if we are making the right decision to move out of the south back to the north. You just don't find this type of kindness anywhere else. Thank you for everything Turner Farms Storage! 5 stars all around!
Andrea J | Expérience généraleMerci.
Hansley T | Expérience généraleI had to cancel the reservation but always received great customer service from the reps at the facility. When I need further storage accommodations I will definitely do business with the Turner Farms Facility.
Christine H | RéservationThis facility is TOP notch! The staff is extremely friendly and very helpful. I had my fifth wheel stored there for almost 2 years and I still have a climate controlled unit there. Please stop by and experience this facility for yourself, you will not be disappointed!
STACEY K | Expérience généraleGreat job Thanks
Jimmy B | Expérience généraleFriendly and helpful staff. Clean facility.
Joseph M | Expérience généraleExcellent experiences with both the facility as well as the staff.
DAVID C | Expérience généraleMy rental experience here was great,I did not have any issues at all. I would recommend this facility for sure.
Misty M | Expérience généraleHad an excellent experience.
Laurie K | Expérience généraleThe location was very helpful to us. Thanks to all the staff for being helpful and professional.
hilda g | Expérience généraleEveryone here treated us like neighbors and were very accommodating. I will recommend their services.
lisa w | Expérience généraleHave used this facility in the past and will in the future. Staff is very qualified and friendly. Facility is kept in perfect order - clean and well lit.
Elizabeth M | Expérience généraleGreat service business.
Sue W | Expérience généraleAccess hours not good
Tiffany B | Expérience généraleOutstanding service and facilities.
JOHN A | Expérience généraleThe staff was excessively helpful going over and above. The problem we had was with the owner/manager who let us know it was her way or the highway even though she was absolutely wrong. She reminded us of a rich greedy b-t-h. In some cases some people will never be happy. If she is so successful she needs to hire a general manager and get out of the spotlight.
john v | Expérience généraleAllow 24 hour access to the storage facility. Other than access, this was a great facility.
John S | Expérience généraleI was extremely happy with the level of customer service Rachel provided. I will continue to utilize Turner Storage due to her and her willingness to provide great customer care.
Marlyn D | Expérience généraleGreat experience. Second time using them, Clean, easy access, wonderful staff
mark w | Expérience généraleVery nice place and good staff thank you
CHRISTOPHER R | Expérience généraleThe staff was very friendly and very helpful. I would highly recommend Turner Farms!!
Christopher V | Expérience généraleIncredible experience!
Jeff S | Expérience généraleThank you to the staff. You are all amazing. N friendly and very helpful for everything I needed during my several months stay. And then used the uhaul rentals you have available. Everything was great and accommodated me whenI need to change the days and times I needed the truck. It was just a great experience without any issues. I ve used other storage places before and moving rental trucks and always had major issues... so I appreciate how smoothly this worked out with your company and facilities!!! RECOMMENDED!!!!!!!
Pamela W | Expérience généraleStaff were helpful. Facility clean. Highly recommended. Will use them again if the need arises.
Frances S | Expérience généraleStaff was very helpful and friendly. Facility is very well maintained. Je les recommande fortement.
patricia G | Expérience généraleGreat storage facility in all respects.
Richard J | Expérience généraleExcellent staff and customer experience.
Andrew S | Expérience généraleGreat staff!
Marcia J | Expérience généraleThe staff was very knowledgeable, hands on, and helpful. Our move in went very smoothly. We look forward to working with them again.
Rodney R | Expérience généraleOutstanding experience during a most stressful time in my life. Thank you. Very friendly and helpful staff
DEANDRA K | Expérience généralePrevious manager and staff was very professional and customer service friendly. Current staff is unprofessional and rude. I would not recommend this facility to my worst enemy. I had previously given the facility a five star rating.
Roy W | Expérience généraleGreat storage! Not over crowded.. Friendly staff. Enjoyed the ride on the golf cart!
willie m | Expérience généraleAwesome facility.
Macon G | Expérience généralePlace was always clean and staff could not have been any nicer was there about 4 years and it was one of the best storage experience ever
DANIEL L | Expérience généraleI have used Turner Farms Storage a number of times and each time I am greeted by friendly and helpful staff. Thus is my Go To facility when I fun out of room!
Philip P | Expérience généraleThe staff was always so friendly and helpful!!
Maia w | Expérience généraleGreat location! Friendly “family” feel from staff.
Lindsey S | Expérience généraleAmazing
Marlin S | Expérience généraleThey were very helpful. I will use them again.
Brian T | Expérience généraleThe staff, especially Angie, was very helpful.
John J | Expérience généraleEveryone was wonderful to work with. Great storage unit. I'd drive across town to use them again.
Mary E | Expérience généraleWonderful, friendly staff, great place!
bonnie b | Expérience généraleWhen I checked out lady at front desk was very rude
James R | Expérience généraleVery clean facility and nice staff!
Teressa C | Expérience généraleOur experience was great. First time we had ever used a storage company. Climate control is the way to go. Staff was great from our first inquiry and questions to the day we moved out. We kept our belongings in storage for nearly 2 years!!
NEEDHAM W | Expérience généraleWe were at this storage for 13 years and could not be MORE PLEASED with Angie and Austin for everything they did for us all these years! Thank you so much!
JOANN C | Expérience généraleAbsolutely wonderful staff and experience from beginning to end!!
Reginald W | Expérience généraleIncredible staff, outstanding facilities and convenient location. We have used them to rent trailers multiple times and now two storage units for the past three months - we are moving to OK now and if I could take them with us, I would do so in a heart beat.
Joshua H | Expérience généraleClean facility. Staff very helpful.
Kenny W | RéservationAustin has excellent customer service skills that feel genuine. We didn't get the impression that he's in it only for the money. We left with the impression that he loves working with people. Merci!
Samuel K | RéservationVery helpful and knowledgeable about all the products.
STEVEN C | RéservationVery helpful staff and the storage units are very clean.
Penni B | RéservationThe space was ready for me to use on the same day.
Charles R | RéservationAustin was very helpful and explained things clearly. The facility and unit was white glove clean.
STEVEN C | RéservationThis is a very nice facility. Staff was very friendly, but I do wish they had told me ahead of time that my door was different (I have a handicap unit but was unaware until I got to it.)
Jason P | RéservationThe young man Austin who assisted IS very professional, personable, helpful, courteous and most of all KIND. This young man will be successful in whatever he chooses in life. Five star rating!
Debbie R | RéservationChecking in here after reserving online is a breeze. Great staff and customer service here. Easy to tell they care about their customers. Second storage unit with Turner Farms SS and it's been great.
Joel H | RéservationThe self move in process was so simple! This site is new, clean, and well maintained. The staff here are very customer service driven and go above and beyond to help your move go smooth. Merci!
Angela S | RéservationI would recommend this to everyone..... thank you.
SHARON M | Expérience généraleNice, new building. Climate controlled, well lit and free carts if needed. Would recommend for short term needs. Prices a little high after discount ends.
Penny M | Expérience généraleThe unit was dark and hard to see what I needed to get out. I was told that if I moved my stuff out early that I would get a partial refund, however this did not happen. The floor was dirty
Anna P | Expérience généraleExcellent
JAIME F | Expérience généraleEveryone was friendly and helpful.
GAIL H | Expérience généraleneed reply to adjusted billing...failed to provide 12month free,,,was told a 13 month was added but have not received a new receipt to show it..please reply
Raymond B | RéservationThe staff was very pleasant and professional in explaining the details of your storage area. It made me feel great knowing my belongings were protected and inside with cameras. I'm well pleased.
ERIC H | Expérience généraleDon't like having to leave a review to get my 6 bucks back
Randy R | RéservationThis was the worst storage experience I have ever had. And not only did they over charge me but then they weren't helpful trying to plan my "eviction" with me either. They are prejudice and showed no
MARY M | Expérience généraleI've never rented a storage facility before, but this was a great experience. Staff were professional and helpful, the price was reasonable, and we were in and out of there quickly. Awesome!
lindsay c | Expérience généralePlease cancel- buyer backed out of buying our home. Will let you know if we have need in future. Merci!
Bob J | RéservationThe staff and facility at Turner Farms Storage were excellent. Particularly helpful and attentive was Austin! I dealt with him throughout my almost 2 years there and he was extraordinary!
GEORGE W | Expérience généraleno comment
JOSEPH T | Expérience généraleFast and easy set up. Quick reply back by email..
Donna K | RéservationWell run facility
WAYNE O | Expérience généraleThe facilities are clean, easy to access and well-lit. Nice security gate. Quick and easy rental process. So far so good!
Dean H | RéservationAustin was so helpful.. Great personality.. If I need storage in the future I will back..
Christy J | Expérience généralewe found it a bit on the expensive side, however the storage units were above average for most storage facilities.
MICHAEL C | Expérience généraleGreat customer service, clean, very safe and secure and organized staff. I would use them again anytime I had storage needs.
ANDREW R | Expérience généraleVery clean and professional staff
TEENA B | Expérience généraleVery pleasant experience! The guy at the front desk was very friendly and very helpful. Even helped me back my trailer into a spot, since I could not. 10/10 would recommend!
Privacy R | Premières impressionsExcellent service and facility!!
Privacy R | Premières impressionsGreat service. Was very helpful and quick to sign in. Thanks!
Privacy R | Premières impressionsCancellled
Privacy R | Premières impressionsAnnulé
Privacy R | Premières impressionsAnnulé
Privacy R | Premières impressionsCancellled reservation
Privacy R | Premières impressionsI cancelled reservations
Privacy R | Premières impressionsReserved 10x20 with Electricity for $145 - Disappointed Not available. Offered choice of 2 10x20 spaces @ $140. On line deal -1 free month free lock with 1 month paid - also NO Longer Available.
BARBARA D | Premières impressionsMoving in was quick and easy.
Privacy R | Premières impressionsSite administrator out when I arrived. Called number posted, nobody answered. Arrived 10 minutes later, service was excellent. Would recommend to friend.
WILLIAM S | Premières impressionsStaff was very helpful and pleasant and I am extremely pleased with the storage facility.
Privacy R | Premières impressionsService was excellent and prompt. Unit was very clean upon arrival. All questions were answered. Overall great experience.
Privacy R | Premières impressionsAustin was very polite and professional. The locker is extremely clean and easy to access.
Privacy R | Premières impressionsVery friendly and very helpful, would highly recommend for storage needs
Privacy R | Premières impressionsVery clean location and very friendly staff.
Privacy R | Premières impressionsFacility is very clean and the owners were very courteous and helpful.
Privacy R | Premières impressionsCustomer service was refreshing and storage unit was very clean!
Privacy R | Premières impressionsCan`t say enough good about the staff, very helpful, courteous and professional. They made the move very convenient and easy.
Privacy R | Premières impressionsThe staff are very helpful and friendly. Great place to do business with.
Privacy R | Premières impressionsThe unit was clean and in a good location.
BARBARA O | Premières impressions