Évaluations des clients Turney Marathon

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Turney Marathon

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ebony B. le

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Le client n'a pas laissé de commentaire.

ANDREW T. le

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Truck was dirty, junk in the back. Had to clean before could use.

Fatima R. le

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The guy quoted a price for mileage as .69 but was charged .99.

karen F. le

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Le client n'a pas laissé de commentaire.

Victoria P. le

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Be more professional check out equipment with the customer

Cynthia P. le

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This was the 4th time we used this location to rent a UHaul and we have always had excellent service. Reserving the date and size of truck we needed online speeded up the process. The trucks have always been clean and in good running condition. This location seems to be a busy one, but we were always taken care of by the Marathon employee making sure all of our information was correct and explaining the billing process. We will definitely use this location again!

milton B. le

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Everything was great

charles C. le

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Le client n'a pas laissé de commentaire.

CHRISTINE K. le

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Great

johnathan K. le

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The truck was in poor condition. The attendant didn’t know how to run the uHaul POS. They tried to insist that I had to make a cash deposit of $100 and asked me to use their ATM. I refused until they accepted taking my card through the uHaul POS. That was the first time they tried to rip me off. The truck was given to me with the fuel tank on empty and I returned it with 1/4 tank. They processed the rental as starting with 1/4 and ending with 1/8. So they ripped me off. Do not go to this location. They will rip you off.

Shanice S. le

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Employees were not knowledgeable about the payment process and it was clear. First I was told there would be a deposit, but then I wasn’t charged one and only charged for base price and estimated miles. When returning the truck, I was told I would be charged for base price and actual mileage. No explanation could be provided as to why. A very negative experience would not rent at this location in the future.

April B. le

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when I got there I couldn't even park because there were people just sitting in their cars hanging out. kids standing infront of the store asking for money. the store clerk didn't even check on the truck. he made me take pictures of the mileage and gas gage. then I had to wait another 20 minutes for him to check me out. he barely speaked English!! I asked them what I was getting charged for going over mileage and he said he didn't know. check my email!!!!!!!

Lakila B. le

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I was overcharged and charged for things I never got or asked for . After being a customer for years, this will be the last time I ever use U-Haul and I’ll make sure I find a way to bring light to what happened to me

Andrew R. le

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The truck needs major maintenance. To go straight the wheel has to be turned 80 degrees. The driver side door was all banged up. The driver seat belt did not work. We ordered 12 moving blankets and only 2 were in the truck. We got our money back for the blankets. The mirrors wouldn't move so we could not see out of them. If we had to drive more than 40 miles total, we would have returned the truck and gone to a different location. The truck had many other damages that were listed on the receipt. It was a complete nightmare. We will never use this location again. We will only go to actual U-Haul stores.

demario H. le

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The charges and the explanation is not available

C Randy C. le

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The person on duty had not been trained on your system. They had no idea how we had completed the contract via mobile app. They had poor communication skills and spent 1/2 hour on the phone with someone else trying to access our confirmation. The app was great. The truck was in great shape!

Jennifer K. le

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As far as trash it was trash free but the cab was sticky had nasty cup holders. The one man acted very aggressive verbally and stormed around yelling and when i was waiting to get gas he pulled the door open un announced and reached in the cab scaring the crap out of me i had no clue who he was at first. The men at the facility were rude and talked very aggressively i can see if it was just a normal gas station but as uhaul representatives it was very unpleasant and unprofessional. I will never use this location again which is really unfortunate because it is the one closest to me. The one man in a playing manner with another customer was yelling racist slurs and the customer was laughing but it made everyone else in the building very uncomfortable.

Lisa S. le

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Le client n'a pas laissé de commentaire.

Eileen R. le

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Le client n'a pas laissé de commentaire.

sallie G. le

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I never got told what the mileage was when I first got the truck and I feel like I got played on my money when I took the truck back they charged me a hundred damn near $30 and I feel like I got played I want my money back

Nadezda S. le

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Quick, easy service made my move seem like a spring breeze. Thank you!

James Z. le

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Better parking. Vaccuum out cab

Brittany M. le

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He’s overcharging for gas and was very rude

Yvette M. le

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Le client n'a pas laissé de commentaire.

gene J. le

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All-Good...

Brenda C. le

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Make sure the truck is clean. There was trash in truck from a previous customer.

Deontay L. le

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Truck was crashed up on side door inside of truck was horrible very dirty got the truck at 9am didnt know headlights didnt work rep was very unprofessional never experienced anything like this worst truck I ever seen back of cabin door did not open all the way I complained and rep was very rude how do uhaul represent theirselves in such a horrible way

Tracye D. le

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The truck was dirty, it overheated several time and this was the fourth Uhaul location i went to. The first location was Miles (I reservered the wrong size), i was sent to a second location the truck catalytic converter was cut off (I am not sure why they kept it active to reserve), the thord location was downtown ( totally out the way) and the fourth location was just as bad. No gas on the truck....no dollie i requested. Just a horrible experience.

susan R. le

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the truck was very dirty inside but everything else was great

Chanese A. le

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This agent OVERCHARGED me on mileage. I went a total of 14 miles. The agent charged me for 30. The agent never went outside to verify the mileage on the truck. Ever. The only time the agent looked at the truck was upon my return. He was very disrespectful and rude when I had questions about the mileage and threatened me on multiple occasions when u asked him how he was charging my credit card. He did everything on his phone rather than a register so now he has my cc saved into his cell phone. I will NEVER utilize UHaul again, especially when I called their customer service and submitted this complaint (no one ever called me back despite a promise to do so). I will ensure that everyone that I know hears about this experience.

laquetha N. le

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Customer service was very bad both people were rude unfriendly this is the worst place I will never go to another UHaul

Ann M. le

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Le client n'a pas laissé de commentaire.

Karla A. le

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Le client n'a pas laissé de commentaire.