The girl that was there the day i dropped the vehicle off on the 21st was very pleasant and friendly.
John S.
Customer Reviews for Turnkey Storage Midland Drive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Friendly and helpful staff. Clean and reliable trailer.
Susannah S.Great service
Shaheed A.Moving blankets were canceled from my order without telling me. These were a top priority since I was moving furniture. I had to go to another location which used up mileage on the truck to get blankets. I don't see how they just cancel that part of your reservation without telling you. Truck was dirty on the inside along with front window molding coming off. Wind noise coming from drivers side door. AC was off and on. I spoke with the person working and let them know of the issues and they said they will get it taken care of. Issues really are not their fault. I've rented a lot of uhaul in different states and places and unless they are an actual uhaul store, a lot of things get overlooked. Trucks are usually less maintained at a small local place.
Brandon J.We haven't rented from U-Haul in several years, and the last experience we had in 2018 was not good. However, this location was excellent! They made the pick up and drop off process easy, explained everything on the paperwork, and they 2 women who assisted us were both very quick and knowledgeable. Renting again from this location!
Elizabeth R.Nothing! The service desk lady.was very nice and friendly both over the phone and in person! Very accommodating. Great customer service skills!
OLIVIA R.The lady at turnkey was very helpful and I give her a 5 star rating; this will be the place I rent moving materials. Highly recommended
MICHAEL R.Very friendly staff, Cassandra very helpful, quick turnaround, thank you
bernal R.Mobile app had so many issues truck was dirty called for service on the phone and barely got any help. Worst experience
Jesus S.The fuel wasn't exactly 1/4 it was 1/8 but filled it to 1/4 when I brought it back !
Larry R.Exceptional service from the Office at this location. Readily accommodated special needs as they arose. On the vehicle, we had an issue with adjusting the passenger side mirrors, and the locking mechanism on the loading door was faulty, but I don't consider either worthy of down-marking the equipment which was clean and otherwise faultless.
Linda K.Charged me 30 dollars for nothing. Only used the vehicle a total of 16 miles.
Chris W.I love 24/7 feature, not haven't to wait on anyone was fantastic.
pete M.The attendant needs training in customer service. She seemed bothered and unfriendly. She was calling people to remind them of their appointment while we were sitting there waiting at her desk. She should've attended to us first, then made her calls. When I returned the keys, she just had me hand them to her through the door and dismissed me. She never smiled.
sergio S.Easy to return!
Chris C.Thanks
Juan M.Dropped truck and trailer off and waited for someone to check it and know it was full of fuel and up to par so I could get my deposit but they never did and 3 hours later they took 51 dollars out of my account and kept my deposit but wouldn't answer why and they took the money from my account without approval
Coy B.Helpful lady attendant. Nice facility.
Monte D.The trailer was full of mud and I was moving my mom's belongings
Dena H.Toda la atención me pareció muy buena 👌
Fabiana A.They charged me more then what they said they will
maria S.Nothing, everything was great!
steve H.Still have issues uploading photos. No time is saved in trying to upload DL, if we still have to go through again at check out. Just frustrating to send the time trying to upload the information.
Reuben R.None.
Cathy R.They Uhaul was clean but it could of been cleaner over everything was great...
Audrey W.The woman at this location never stopped looking at her cell phone. She didn't even get off her chair to check in the truck while we were there. When I asked for a receipt her reply was " its going to have a zero balance so I didn't need one and one would be emailed to me". This location has zero customer service.
Erik C.Outstanding customer services and although she did not have the 6 furniture pads I requested she did have 4 and she discounted the cost appropriately.
Troy K.This was our first time using your services and equipment. The female representative we dealt with was very rude. She didn't even left out key information that we had to find out later. She was annoyed with all our questions and even gave us a hard time with our inspection of the vehicle we rented. The other female representative also showed her annoyance when we asked for stickers for new damage we found to the vehicle during our initial inspection. She even shook her head in annoyance at one point and also said they wouldn't have enough stickers if they marked all the damage on the vehicle. So is it our fault if Turnkey Storage Midland Drive has an insufficient amount of stickers? Would their customers be responsible for damage due to them not wanting to mark everything?
Hosiro S.Gave us completely wrong information and had to drive to several different uhauls to drop off the truck. You also don't get your deposit back until uhaul feels like it. I don't think she actually knows what she's doing.
Areyonaa S.Terrible customer service. The girl who checked us in had a bad attitude, didn't assist with hooking up the car hauler at all or conduct a safety check. Very poor customer service and I would not rent from this location.
Daniel F.Just keep doing what you're doing. U=Haul is the best for self moving.
John T.Very little assistance. She acted as if she didn't want us to be there.
David B.Great service
RAFAEL M.Sales clerk could have been a little friendlier and more knowledgeable about the trailers. But all in all good experience. Location had my trailer and was on time. That has not been my experience at other Midland locations.
MONICA H.They charged me 25 for clean up bc I left a dollar general bag in the truck! They also did not even bother to walk out when I returned, the girl was too busy on her phone and said she would check it in later
Sherry R.Seguir con ese servicio y disponibilidad
YDA Q.Good experience
MATTHEW H.Double check that all zip ties are actually connected to the utility dolly in the back.
DANIELLE M.Rent pick-up truck with a lift
ALDO F.The unit that I rented was covered in bugs. Inside was clean but the outside was dirty.
Sean M.Just charged for what people use and services they select they charge me for the expensive insurance even when I select just the basic. I just think they over charged me that's it.
ALFREDO JR M.unit was not ready when I arrived and I was told it had not been cleaned yet, did I want to wait? I informed the person that I did not want to wait and so she gave me a different truck that was not as dirty. When I completed the request online I requested two dozen moving blankets and when asking about them I was told they did not have any and just because I requested them was no guarantee they would be available.
ARTHUR W.Dropped off after hours and had to lock heavy dollys INSIDE the cab of truck. Not very user friendly.
ANGELA L.Very helpful and will use again. Great 😊 location
NICOLE C.