Customer Reviews for Turnkey Storage Midland Drive
(U-Haul Neighborhood Dealer)

292 évaluations

350 N Midland Dr   Midland, TX 79703

(432) 253-3512

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 5h30 pm
  • Sam : 9h30 am à 4h30 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 9/5/2022: 8h00 am à 12h00 pm

Services dans cet établissement :

Pour nous contacter

(432) 253-3512

350 N Midland Dr
Midland, TX 79703

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 5h30 pm
  • Sam : 9h30 am à 4h30 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 9/5/2022: 8h00 am à 12h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Still have issues uploading photos. No time is saved in trying to upload DL, if we still have to go through again at check out. Just frustrating to send the time trying to upload the information.

Reuben R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles T. 
Évaluation :
5

None.

Cathy R. 
Évaluation :
5

They Uhaul was clean but it could of been cleaner over everything was great...

Audrey W. 
Évaluation :
1

The woman at this location never stopped looking at her cell phone. She didn't even get off her chair to check in the truck while we were there. When I asked for a receipt her reply was " its going to have a zero balance so I didn't need one and one would be emailed to me". This location has zero customer service.

Erik C. 
Évaluation :
5

Outstanding customer services and although she did not have the 6 furniture pads I requested she did have 4 and she discounted the cost appropriately.

Troy K. 
Évaluation :
2

This was our first time using your services and equipment. The female representative we dealt with was very rude. She didn't even left out key information that we had to find out later. She was annoyed with all our questions and even gave us a hard time with our inspection of the vehicle we rented. The other female representative also showed her annoyance when we asked for stickers for new damage we found to the vehicle during our initial inspection. She even shook her head in annoyance at one point and also said they wouldn't have enough stickers if they marked all the damage on the vehicle. So is it our fault if Turnkey Storage Midland Drive has an insufficient amount of stickers? Would their customers be responsible for damage due to them not wanting to mark everything?

Hosiro S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashael G. 
Évaluation :
2

Gave us completely wrong information and had to drive to several different uhauls to drop off the truck. You also don't get your deposit back until uhaul feels like it. I don't think she actually knows what she's doing.

Areyonaa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE H. 
Évaluation :
1

Terrible customer service. The girl who checked us in had a bad attitude, didn't assist with hooking up the car hauler at all or conduct a safety check. Very poor customer service and I would not rent from this location.

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo Andres C. 
Évaluation :
5

Just keep doing what you're doing. U=Haul is the best for self moving.

John T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matt J. 
Évaluation :
2

Very little assistance. She acted as if she didn't want us to be there.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jazmine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINGO B. 
Évaluation :
5

Great service

RAFAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio F. 
Évaluation :
3

Sales clerk could have been a little friendlier and more knowledgeable about the trailers. But all in all good experience. Location had my trailer and was on time. That has not been my experience at other Midland locations.

MONICA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALDRU A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob B. 
Évaluation :
3

They charged me 25 for clean up bc I left a dollar general bag in the truck! They also did not even bother to walk out when I returned, the girl was too busy on her phone and said she would check it in later

Sherry R. 
Évaluation :
5

Seguir con ese servicio y disponibilidad

YDA Q. 
Évaluation :
5

Good experience

MATTHEW H. 
Évaluation :
5

Double check that all zip ties are actually connected to the utility dolly in the back.

DANIELLE M. 
Évaluation :
5

Rent pick-up truck with a lift

ALDO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

The unit that I rented was covered in bugs. Inside was clean but the outside was dirty.

Sean M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

taryn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESTINY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANA L. 
Évaluation :
2

Just charged for what people use and services they select they charge me for the expensive insurance even when I select just the basic. I just think they over charged me that's it.

ALFREDO JR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aubree L. 
Évaluation :
1

unit was not ready when I arrived and I was told it had not been cleaned yet, did I want to wait? I informed the person that I did not want to wait and so she gave me a different truck that was not as dirty. When I completed the request online I requested two dozen moving blankets and when asking about them I was told they did not have any and just because I requested them was no guarantee they would be available.

ARTHUR W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIRICALE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY E. 
Évaluation :
3

Dropped off after hours and had to lock heavy dollys INSIDE the cab of truck. Not very user friendly.

ANGELA L. 
Évaluation :
5

Very helpful and will use again. Great 😊 location

NICOLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRI R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARLA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARASELY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REX T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Russell W. 
Évaluation :
5

Keep doing what you are doing!

viviana F. 
Évaluation :
1

This has been the absolutely worst experience of horrible customer service I've had. I reserved a 26 ft truck to move my three bedroom house. I was called the evening before by a customer service rep informing me that I was not going to be able to pick up the truck I had already paid for. I will give Tatum credit. She did try to find a way to accommodate us with alternate solutions. However, I had already purchased flights for my wife and son to fly from Houston to Midland and the only truck that was available was a 15 ft truck, and A 12 ft trailer is what I was supposed to be using. However, when I arrived at the location I was supposed to pick up the alternative equipment (which I was already very unhappy about) the trailer was not the correct size. The only trailer that was available was a 5 ft by 8 ft trailer. How am I supposed to continually be disappointed with the service of uhaul and attempt to use the wrong equipment? Equipment that I had already paid for in advance? Additionally there were issues (computer) with issuing a refund when I asked to have the contract cancelled. I had to contact Evelyn at customer service and she could not issue the full refund either. Somehow your software decided that I owed Uhaul anywhere from $16 to $62 so that I could receive my refund. Needless to say this has truly been a horrible experience and an expensive one to top things off. My wife took time off of work and we are out over $700 for flights and now I can't get back the $1500+ that I paid for the 26 ft truck. How are you able to allow a potential customer to reserve and purchase equipment that you don't have available? I know that if I did that with my company I wouldn't have any customers.

RANDALL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eliel R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTA P. 
Évaluation :
5

Check the equipment and make sure the A/C is working.

JENNIFER C. 
Évaluation :
5

We're good

DANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JULISA M. 
Évaluation :
5

Bien

KAREL G. 
Évaluation :
3

Was told when I picked up my truck I had to pay a extra $100 for a deposite because I paid in cash but I would get it back when I dropped off the truck were I was going but when I dropped it off was told they don't have cash and they would send a check in the mail in 5 to 10 days

James J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN D. 
Évaluation :
4

Explain in more detail the website self return process.

DOMINGO B. 
Évaluation :
1

The lady at the UHAUL store over charged me and she wasn't professional. She was very rude and arrogant. I'll never recommend this UHAUL location to one and I'll spread the bad news with everyone

EMMANUEL A. 
Évaluation :
5

Truck has a bald right front tire, tires out of balance, allignment pathetic. No cruise control, steering wheel adjust or cigarette lighter to charge phone. Worst driving vehicle ever. Do better for customers on long drives.

Ken W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR S. 
Évaluation :
1

The truck was extremely dirty. There was trash, freshly chewed gum stuck on the floor, and some kind of dried sticky red liquid. The cabin had not been cleaned or wiped down for COVID, had bugs, and smelled bad.

JAMES S. 
Évaluation :
5

Everything was great.

ASHLEY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY P. 
Évaluation :
5

Na

Rachemia B. 
Évaluation :
4

Yes, the location was clean and inviting. The staff was excellent. HOWEVER, I specifically reserved a UHaul location that had packing material and moving blankets (which were part of my original reservation). The day before my pick-up, UHaul changed the location of my pickup. I called UHaul the morning of my pickup to confirm the new location had packing material and furniture blankets. I was promised the location DID have these items. When I arrived, there were NO blankets or moving materials. I had to drive across town to pick up furniture blankets (to the original location I reserved). Huge waste of my time that should have been spent packing a UHaul, not driving across town... The location was great for anyone who only needed a truck. For people who included blankets in their reservation, as I did, I would not recommend this location.

Laura T. 
Évaluation :
3

Price per mile model i don't like.

Timothy M. 
Évaluation :
4

Charge for late pay

OLUSEGUN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea G. 
Évaluation :
1

No blankets or dolly's available.

Daniel C. 
Évaluation :
5

Cassandra was awesome I got a little lost and she stayed on the phone with me until I made clear of destination

Anthony J. 
Évaluation :
4

Excellent customer service

Gina A. 
Évaluation :
5

Great help and customer service!

Jonathan C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAYMOND L B. 
Évaluation :
2

We had to add water because the truck ran hot and was leaking, we had to stop 6 extra times on this trip to cool the truck We were told it had been cleaned and serviced when we picked up

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
1

Returned after hours after calling and was told to follow the instructions on the door. Then they charged me 2 days later $20 for not doin g an online return on my phone (I don't have) Didn't know it was a requirement to have a cell phone to rent from Uhaul?

WILLIAM B. 
Évaluation :
4

It was all amazing!

Brian S. 
Évaluation :
3

Have more fuel efficient vehicles.

Gabriela H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHELSI P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROMAN BARRON Q. 
Évaluation :
1

A/c wouldn't work. Drove 9 hours from midland to baytown 100 degree heat with my 9 year old pouring sweat. Top that with the radio not working and the 1 1/2" thick bug guts on the windshield from the previous renter. After arriving to the he uhaul appointed drop off location. I was informed that they couldn't take the truck because they couldn't give me a cash deposit back so I had to drive all the way across town to another location. I've moved several times in my life. This was the worst.

TRAVIS C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

luis V. 
Évaluation :
5

The U Haul vehicle ran well, was comfortable for such a large vehicle, and did the job. No problems at all.

David D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rolando J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniella C. 
Évaluation :
5

I was recommended by customer service to pick up my van at Turnkey. I had a very upsetting experience with the first place I made my original reservation. It was located on Wall Street in Midland, TX. The employee was so rude to me, could not explain why my van wasn't ready, and would not listen to me trying to explain that I had a reservation. He kept telling me to call a phone number where they would tell me exactly what he told me. He also said that making a reservation only put me in line - something about bypassing the system. I continued to tell him that I heard what he was saying, but still did not understand why the email said I could pick up the van at 6:00 on March 30th, but that wasn't the case. A few minutes later another customer walked in to return a van and the employee just walked away from me. I am so thankful that customer service recommended TurnKey. Pick up was easy. I was off in no time, and I was still able to make a trip to our storage unit before it was too late. I did have to document quite a few scratches that were not marked by the x sticker.

Caryn C. 
Non les évaluations ont été soumises pour cet établissement.

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