Keep doing what you are doing!viviana F.
Customer Reviews for Turnkey Storage Midland Drive
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Midland, TX 79703
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h30 pm
- Sam : 9h30 am à 4h30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This has been the absolutely worst experience of horrible customer service I've had. I reserved a 26 ft truck to move my three bedroom house. I was called the evening before by a customer service rep informing me that I was not going to be able to pick up the truck I had already paid for. I will give Tatum credit. She did try to find a way to accommodate us with alternate solutions. However, I had already purchased flights for my wife and son to fly from Houston to Midland and the only truck that was available was a 15 ft truck, and A 12 ft trailer is what I was supposed to be using. However, when I arrived at the location I was supposed to pick up the alternative equipment (which I was already very unhappy about) the trailer was not the correct size. The only trailer that was available was a 5 ft by 8 ft trailer. How am I supposed to continually be disappointed with the service of uhaul and attempt to use the wrong equipment? Equipment that I had already paid for in advance? Additionally there were issues (computer) with issuing a refund when I asked to have the contract cancelled. I had to contact Evelyn at customer service and she could not issue the full refund either. Somehow your software decided that I owed Uhaul anywhere from 16 $to 62 $so that I could receive my refund. Needless to say this has truly been a horrible experience and an expensive one to top things off. My wife took time off of work and we are out over 700 $for flights and now I can't get back the 1 500 $+ that I paid for the 26 ft truck. How are you able to allow a potential customer to reserve and purchase equipment that you don't have available? I know that if I did that with my company I wouldn't have any customers.RANDALL R.
Le client n'a pas laissé de commentaire.JACOB S.
Le client n'a pas laissé de commentaire.Eliel R.
Le client n'a pas laissé de commentaire.ROBERTA P.
Check the equipment and make sure the A/C is working.JENNIFER C.
We're goodDANIEL W.
Le client n'a pas laissé de commentaire.Vanessa Y.
Le client n'a pas laissé de commentaire.JULISA M.
Was told when I picked up my truck I had to pay a extra 100 $for a deposite because I paid in cash but I would get it back when I dropped off the truck were I was going but when I dropped it off was told they don't have cash and they would send a check in the mail in 5 to 10 daysJames J.
Le client n'a pas laissé de commentaire.KEVIN D.
Explain in more detail the website self return process.DOMINGO B.
The lady at the UHAUL store over charged me and she wasn't professional. She was very rude and arrogant. I'll never recommend this UHAUL location to one and I'll spread the bad news with everyoneEMMANUEL A.
Truck has a bald right front tire, tires out of balance, allignment pathetic. No cruise control, steering wheel adjust or cigarette lighter to charge phone. Worst driving vehicle ever. Do better for customers on long drives.Ken W.
Le client n'a pas laissé de commentaire.MONICA C.
Le client n'a pas laissé de commentaire.ARTHUR S.
The truck was extremely dirty. There was trash, freshly chewed gum stuck on the floor, and some kind of dried sticky red liquid. The cabin had not been cleaned or wiped down for COVID, had bugs, and smelled bad.JAMES S.
Everything was great.ASHLEY J.
Le client n'a pas laissé de commentaire.Pat C.
Le client n'a pas laissé de commentaire.NANCY P.
Yes, the location was clean and inviting. The staff was excellent. HOWEVER, I specifically reserved a UHaul location that had packing material and moving blankets (which were part of my original reservation). The day before my pick-up, UHaul changed the location of my pickup. I called UHaul the morning of my pickup to confirm the new location had packing material and furniture blankets. I was promised the location DID have these items. When I arrived, there were NO blankets or moving materials. I had to drive across town to pick up furniture blankets (to the original location I reserved). Huge waste of my time that should have been spent packing a UHaul, not driving across town... The location was great for anyone who only needed a truck. For people who included blankets in their reservation, as I did, I would not recommend this location.Laura T.
Price per mile model i don't like.Timothy M.
Charge for late payOLUSEGUN A.
Le client n'a pas laissé de commentaire.andrea G.
No blankets or dolly's available.Daniel C.
Cassandra was awesome I got a little lost and she stayed on the phone with me until I made clear of destinationAnthony J.
Excellent customer serviceGina A.
Great help and customer service!Jonathan C.
Le client n'a pas laissé de commentaire.RAYMOND L B.
We had to add water because the truck ran hot and was leaking, we had to stop 6 extra times on this trip to cool the truck We were told it had been cleaned and serviced when we picked upMark S.
Le client n'a pas laissé de commentaire.JOSEPH B.
Returned after hours after calling and was told to follow the instructions on the door. Then they charged me 2 days later 20,00 $ for not doin g an online return on my phone (I don't have) Didn't know it was a requirement to have a cell phone to rent from Uhaul?WILLIAM B.
It was all amazing!Brian S.
Have more fuel efficient vehicles.Gabriela H.
Le client n'a pas laissé de commentaire.Mary W.
Le client n'a pas laissé de commentaire.SHELSI P.
Le client n'a pas laissé de commentaire.ROMAN BARRON Q.
A/c wouldn't work. Drove 9 hours from midland to baytown 100 degree heat with my 9 year old pouring sweat. Top that with the radio not working and the 1 1/2" thick bug guts on the windshield from the previous renter. After arriving to the he uhaul appointed drop off location. I was informed that they couldn't take the truck because they couldn't give me a cash deposit back so I had to drive all the way across town to another location. I've moved several times in my life. This was the worst.TRAVIS C.
Le client n'a pas laissé de commentaire.luis V.
The U Haul vehicle ran well, was comfortable for such a large vehicle, and did the job. No problems at all.David D.
Le client n'a pas laissé de commentaire.charles I.
Le client n'a pas laissé de commentaire.Rolando J.
Le client n'a pas laissé de commentaire.Daniella C.
I was recommended by customer service to pick up my van at Turnkey. I had a very upsetting experience with the first place I made my original reservation. It was located on Wall Street in Midland, TX. The employee was so rude to me, could not explain why my van wasn't ready, and would not listen to me trying to explain that I had a reservation. He kept telling me to call a phone number where they would tell me exactly what he told me. He also said that making a reservation only put me in line - something about bypassing the system. I continued to tell him that I heard what he was saying, but still did not understand why the email said I could pick up the van at 6:00 on March 30th, but that wasn't the case. A few minutes later another customer walked in to return a van and the employee just walked away from me. I am so thankful that customer service recommended TurnKey. Pick up was easy. I was off in no time, and I was still able to make a trip to our storage unit before it was too late. I did have to document quite a few scratches that were not marked by the x sticker.Caryn C.
Awesome job guys!JEFF B.
Le client n'a pas laissé de commentaire.Erik M.
Le client n'a pas laissé de commentaire.Marcia O.
Le client n'a pas laissé de commentaire.Gregorio G.
Great service!Leanna T.
Hours specified online did not match hours at the store.Edgar O.
Le client n'a pas laissé de commentaire.Jesse C.
Le client n'a pas laissé de commentaire.Dustin W.
Le client n'a pas laissé de commentaire.Randi R.
I was charged for an extra day of rent when I returned the truck within 3 hrs. The manager was not there when I returned and the door was locked, during business hours. Somehow I was charged another day because no one was working while y'all were supposed to be open. Also, when I went to uhaul.com/share to â€œstart my returnâ€, there was no history of the rental on my account to do so. A complete mess.Si N.
We were to pick up the truck at 11:00 got there around 10:45 and began the paperwork. We were shorted 1 hours on the drop off time. The cab of the truck was dirty and the inside of the storage area of the truck was not swept out.Dana L.
I'll get right to the point. 500 for one way to Michigan from Midland Texas was price gouging. When I was in Bullhead City Arizona the cost to Michigan was 400. Mind you it was a lot further away but less money. Even the employee said the prices went up almost 50 %. Crazy! Do not rent anything from Midland Texas.Michael J.
Le client n'a pas laissé de commentaire.Gary C.
Le client n'a pas laissé de commentaire.Carl M.
Le client n'a pas laissé de commentaire.William I.
The customer service representative was rude at first. Next I went to my car to grab my cellphone. When I entered the building the second time around she corrected her tone of voice. I really would like to see better customer service interaction.Georgeena Y.
First time using this location. Absolutely loved the employees! I will always recommend them! Love everything about it!!! A+++Misty B.
The lady at midland location doesn't have good customer service no smiles, hello thank you fo chosen U-Haul. She needs more training on customer service.Sunday A.
Le client n'a pas laissé de commentaire.Peter H.
Nothing everything was ready to go and in good working conditionJAMES J.
Did not know how to adjust the outside mirrors but the positions were ok as-is. Couldn't find inside buttons to do it and didn't want to force them as they might break. Recommend covering this in the future.Stephen N.
I rented a trailer for a day, I had to deliver it the next day before 7:00 pm and deliver it at 6:40 pm 20 minutes before, nobody aviated at the place and they charged me one more day, I still asked and they told me that I could leave it even if nobody was there, but they charged me one more day of rent they are abusers, I have photos with the time I delivered it but for pleasureLiasnoby H.
Le client n'a pas laissé de commentaire.Gregory D.
Le client n'a pas laissé de commentaire.Kyla W.
Le client n'a pas laissé de commentaire.John N.
Le client n'a pas laissé de commentaire.Kyndra J.
Very easy drop off, friendly staff and nice reception area to wait in.Vicki J.
Le client n'a pas laissé de commentaire.johnny B.
I wouldn't recommend Uhaul in Midland/Odessa to ANYONE. The person at Turnkey was pretty great but we had been to 7 DIFFERENT LOCATIONS before finally getting a Uhaul. We spent 3 1/2 hours driving back and forth from Odessa to Midland and back to Odessa then Midland. The people at each location were equally unhelpful and the experience was horrible. If you actually want to improve the customer experience then you need to revamp your online reservation system and make sure that if someone reserves a Uhaul then there is one for them to pick up. Communication between different locations could be greatly improved as well. Overall our experience was a nightmare.Anthony D.
Le client n'a pas laissé de commentaire.Jose Antonio G.
Le client n'a pas laissé de commentaire.Paul M.
Really friendly and helpful. Quick out, thank you.Dorothy Y.
The customer service at 350 Midland Dr is very poor. I had an appointment at 10:30 and I was there at the exact time but no one was there. Only for me to call and she shows up 45 minutes after and she was on phone I had to still wait for her to finish her call. After her called she didn't even apologize for showing up late instead she put up altitude toward me. It was a bad experience.Fnu V.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.Jessica D.
The woman that helped us was really rude. Never using this location again.Ruby L.
Le client n'a pas laissé de commentaire.Dennis B.
Petesmoving awesome movers. Met me at uhaul office to get the truck and moved all off our stuff in a timely manner.Eloreen I.
Le client n'a pas laissé de commentaire.Gregorio G.
But the rental truck we used was just not a good truck and the way they treated us like assholes or some jackass's we will never use uhaul againJonathan T.
Absolutely no help with equipment. No friendly or even trying to act happy. Worst experience with uhaul ever and we have rented tons of times!James B.
Train personnel more very rudeGene L.
Le client n'a pas laissé de commentaire.Mary S.
Had to wait a very long time no one was at the desk and then wait until until they finished talking with someone about nothingFrank H.
Le client n'a pas laissé de commentaire.Timothy P.
Le client n'a pas laissé de commentaire.Lillie A.
The trailer was very old and beat up. The trailer came off of the ball and lifted up. Later when driving one of the ramps came loose and was dragging on the highway.Belinda B.
Le client n'a pas laissé de commentaire.Michele T.
Make sure that all equipment reserved is available. When I picked up my truck, an appliance dolly and furniture pads that I ordered were not available.Shanna Z.
Le client n'a pas laissé de commentaire.Elizebeth R.
They were not open.. We used the key drop box, after we're secured the truck.....and left the truck. My Uhaul experience was horrible! Hope I never have to use uhaul again! The Midland Tx office was the reason for all the mix up! Never again!Marian F.
One day before I was supposed to pick up the type of truck I had reserved I got a call saying that none were available in my area. I was informed I needed to drive to a location two hours from where I live to pick up the truck I had reserved. This was very disappointing. The location where I ended up picking up the truck didn't have the dolly I had also reserved. I had to go to a third location where I encountered a nasty clerk with an attitude. Her name is Cassandra. She works at the Turnkey Storage location on Midland Drive in Midland, Texas. I hope never to use Uhaul ever again based on this experience.Isaac M.