Customer Reviews for Tuscola Pro Hardware
(Concessionnaire U-Haul dans le voisinage)

142 évaluations

800 E Southline Rd   Tuscola, IL 61953

(217) 253-2652

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(217) 253-2652

800 E Southline Rd
Tuscola, IL 61953

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Duska G. 
Évaluation :
5

The agent was very helpful.

PAM G. 
Évaluation :
5

The agent at this location was very helpful.

PAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerald K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tristan H. 
Évaluation :
4

Big lot. Made it very easy to drop off

Barbara K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tristan H. 
Évaluation :
2

Parking location for truck two lots away from entrance to store.

Dwayne D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jill C. 
Évaluation :
5

Good service and great staff!! They helped my wife with removing the trailer from the vehicle. We appreciate that! Thanks!!

Tim M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
2

I made a guaranteed reservation for a truck and appliance dolly. When I went to pick up my reservation I did NOT get my dolly. I was told there was a regular dolly only. I said I would take it. My husband walked towards the dolly once the paperwork was done to retrieve the regular dolly and he was then told he could NOT have it. The rental staff claimed we denied it. Our response was we would not have reserved it one if we did not need one. We were forced to find one else where using up time we really needed. Highly unhappy with our guaranteed reservation.

Deborah A. 
Évaluation :
4

Nice folks. A little slower pace, but they made up for that with small town kindness/courtesy.

Erik H. 
Évaluation :
1

The location was not the issue we had to go to 3 uhaul places because the first one didnt get our reservation right the second place didnt have the truck we needed so we had to back track and spend more money than was planed or available to us

LAYNETTE C. 
Évaluation :
5

Very pleasant experience. Would highly recommend

Helen S. 
Évaluation :
4

The ONLY problem was the access to the truck using our smart phone. That was beyond frustrating and our friend who did this is a professional trucker! He had to copy his DL 5 times. It took almost 30 minutes to access the truck because shop was closed. The old system of sign the paper and get the key worked much better. That said, the owner of the shop was very helpful on the phone and offered assistance if we needed it. Also appreciate Uhaul finding us a truck even though we had to drive an hour round trip to pick up only available truck. We did appreciate them giving us 50 extra miles for free due to this extra drive. Thank you. Great customer service by Pro Hardware.

Steven H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

April J. 
Évaluation :
5

This is the second time I have dropped off a Uhaul here. They are very helpful and knowledgeable. She made sure that the paper work was correct.

Karla H. 
Évaluation :
5

Excellent service

Linda C. 
Évaluation :
5

Went out of way after hours to let me drop off!

carl T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
1

Service was extremely poor. Was more worried about telephone. No assistance at all with trailer

Thomas W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tammy D. 
Évaluation :
2

The trailer was dropped off at the wrong location and then we had to drive over an hour away to pick up the trailer because no one would bring it to us. We finally got the trailer 2 hours after we were supposed to which was cutting into our packing time because we had people there to help us who were on a schedule. And on top of that the manager of the first U-haul refused to speak with us. After spending over 400 $I was very unhappy.

Paige M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nickolas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARLAN P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mary H. 
Évaluation :
4

Very nice lady who assisted in every way she needed to and since there are not many locations near us it was helpful that she knew what all we needed to have done...thank you

Billy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
4

Good check in, staff was freindly and helpful, had night dropoff lot and drop box to facilitate the return check in.

Alan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S. 
Évaluation :
3

Apparently the fine print says I need to pick up the truck where U-Haul wants me to. This location was 30 miles away from where I reserved it to be. Since I was by myself and coming from out of town, this presented a real problem that I would liked to have known about more in advance.

Edwin K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JoElla B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christiana H. 
Évaluation :
5

I know them personally, great people.

Richard W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carl C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT B. 
Évaluation :
5

Everything went great!

DUSTIN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HARLEY H. 
Évaluation :
2

The trailer we rented was NOT prepared to travel! There was NO back light hook up so we were unable to even use the trailer without being ticketed or fined.... YOUR FAULT!! We then had to wait over 1 1/2 hrs in order for the correct/proper light hook-up to be installed. So.... according to your advertisement, we are entitled to you 50 $. "refund". If not received, this would be fraudulent advertisement & a reportable offense to the consumer fraud bureau or states attorney. Ann Dolan

ANN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
1

The Tuscola location is average. This is the reason for my poor rating: I ordered this U-haul a month in advance; however, when I called to confirm the pick-up the day before I was told that the 5x8 trailer I reserved was not in Tuscola but that the closest one was in Robinson, IL - almost 2 hours away! Unacceptable. I never received a call from Uhaul to let me know that my reserved trailed wouldn't be at selected location. I had to call Uhaul because I didn't receive the day-before call I was promised. I was hauling furniture and I had to settle for an open-top trailer in Tuscola without full sides or a top to drive all the way from Central Illinois to Atlanta, Georgia. The Tuscola location did not offer us any packing materials. We had to use our own blankets, towels and rope to secure our furniture and fortunately it didn't rain. Still, it was a total customer service failure. For future moves, I will be looking for alternatives to Uhaul.

ALYSSA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
5

Due to high demand, we had to pick up the truck 20 miles south of town; but there was no wait, but they were friendly, fast and got it done.

PERRY R. 
Évaluation :
2

Older staff-- not comfortable with computer system. Only one person in office to assist customers with normal business and Uhaul rentals. Mom and pop location-- no moving supplies available. Had to make a special trip to Walmart for packing supplies.

MCKENZI D. 
Évaluation :
1

So many things went wrong...where to start? First of all, with U-Haul the customer is NEVER right. U-Haul will NEVER go out of their way to help a customer. However, U-Haul WILL: Not inform you of your pick-up location until the day before your cross country move. Make you drive 30+ miles to get a truck even though there are 4 locations within 4 miles of your house. Change your pick-up time on you from 9:00am on a Friday to 12:00pm the day before. Say that since they don't have the 17' truck you requested that they will upgrade you for FREE to a 20" truck, just to turn around and try to charge you 600 $+ more than your quote on the day you pick up the truck. This location in particular had the WORST customer service possible. We had to wait about an hour to get the cost straightened out for our truck, fill out paper work, etc. The people here take their sweet time. When we finally had our key in hand they said we had to go two lots over to find our truck. When we did find our truck, it had a trailer attached to it and we had to call the office to have someone come unhook it...this was another 10 minute wait. This was our third cross country move and our first/LAST time using U-Haul. We wish we would've used Penske, even though it would have meant driving 2,5 hours to find a drop off location. If you have the option, use PENSKE because they have excellent customer service and you are heard as a customer.

ABBY H. 
Évaluation :
2

I was supposed to pick the truck up in a town an hour and a half north of here. Nothing was available so I had to drive all the way here to get the truck and cover gas cost.

jake H. 
Évaluation :
2

There was no assistance with getting the trailer hooked up to the vehicle. The lights did not work and there was no one to help with this. I had to figure it out myself. The wire for the lights was cut and needed to be repaired. The parking lot for the trailers is down the road from the 'garage'. The person taking my reservation at the 'garage' said there was confusion with my order since I was from out of state and needed either a new credit card or a different phone number. I have rented trailers from IL in the past and have not had this type of an issue...

DEREK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DULCE G. 
Évaluation :
3

Make sure there is a checklist of what's wrong with the equipment - like a rental car. We were a bit surprised to find that the latches that held the doors open were missing. Made loading a bit more challenging.

andy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HARLEY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon P. 
Évaluation :
4

The staff was great, however; I had to pick up the trailer in a field that was a mud bath, and then return it to the same field that was once again a mud bath. Paving the lot should be considered for a future project.

Steven S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Howard S. 
Évaluation :
4

It was unfortunate I had to drive 41 miles (each way) to pick up the requested equipment, when the nearest UHaul agent was less than five miles from where the equipment was needed. The agent at the pickup location was very professional and helpful.

GREGORY G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOEL R. 
Évaluation :
2

Had no help hooking up the trailer by any employee.

STEVEN S. 
Évaluation :
2

Just a bad set up!

CHRIS A. 
Évaluation :
3

We left trailer at front door. No instructions where to take it.

DIANNE M. 
Évaluation :
2

Trailers weren't near the store (had to drive a block away), no checkout process for lights working like I have seen in other stores.

JOSEPH D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

duwayne M. 
Évaluation :
5

Jim Nees was very helpful with getting my trailer hooked up and also getting an adaptor I needed for the trailer lights. His Mom was very efficient at getting the paperwork done quickly. Very professional and friendly on a hot Summer afternoon!

DAVID D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edwin E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edwin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl K. 
Évaluation :
2

No one to help hook up the trailer and we just had to guess and hope for the best. Service was extremely slow and it took an excessive amount of time to complete paperwork, then we were sent to a parking lot a block away with no assistance and had to trudge through mud as we attempted to figure out the proper hitching procedure for the trailer.

MICHAEL B. 
Évaluation :
3

1,19 $ per mile?? really? Way to much. I had to have a truck otherwise I would have passed.

THOMAS S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIE I. P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDWIN E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK V. 
Évaluation :
1

It's supposed to be a 24 hour dropoff site, however there's no box to drop the key. I came there on Sunday (when they're closed) to return the vehicle, cannot find the box to drop key so I had to go back home (which is 40 miles away). Next morning when I came back to return the key, the agent tell me that I could have leave the key under the seat and the door unlocked or hide it behind a propane shell they have in the front door. I would choose none of these options coz if someone sees me doing that, they can just take the key and drive the vehicle away. And there's no instruction regarding how to return key after hour. I had to go back and forth. It's not a 24 hour dropoff site at all. I'm very unhappy and I want uhaul to compensate for my time and the gas I paid running back and forth

Huong L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim T. 
Évaluation :
5

I only rented a 2 wheel refrigerator dolly

MICHAEL G. 
Évaluation :
3

After completing the paperwork, I was told the trailer was about a half block down the street and make sure I get the right one. I got the sense they were not going to offer to hook the trailer up. I asked and was told he would be right out. Eventually the individual came out to the trailer and then looked at me and my kids and said, "I have a bad back and you will have to lift it." I personally did not have a problem with helping to lift it with my kids and we did. It was just the approach that he really was not interest in helping. Although he ultimately did. I personally don't pull a trailer very often and it nice to know that the company that I rent the trailer from can hook it appropriately. Did not like the fact that I had to pick the trailer up 30 miles from my selected destination.

DAVID T. 
Évaluation :
3

I had to disconnect the trailer and park the truck. Very friendly but I received no help outside the building. All uhaul trucks are parked about a block away and their sign on the building is very small.

MICHAEL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVESTEVE.SINNO S. 
Évaluation :
5

Tight parking, but otherwise OK.

DAVID W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANA S. 
Évaluation :
3

great people site is muddy but all in all great

ANDREW D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID JAMES W. 
Évaluation :
3

I was frustrated because UHaul upgraded my truck from a 10' to a 14'. Normally this is great if you need the room. I did not and had to deal with the addition expense of fuel, which was significant from IL to Florida. I also had to get additional insurance since it was a larger vehicle. UHAUL did pick up the expense for the insurance. The steerring seemed to be very loose on the vehicle. Was hard to handle in the storms.

MICHAEL S. 
Évaluation :
3

From previous experience with this location, they act like you are bothering them. Not very friendly.

PATRICIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM F. 
Non reviews have been submitted for this location.

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