The location was closed on Sunday but that wasn't apparent when I booked the reservation. A confusing email was sent to me by this location indicating an update, reservation for 10' Van when I rented a 10' box truck. This caused stress on my end thinking I wouldn't have what I needed for the move. The location didn't return my call or email. The remote pick up process was confusing and circular requiring a phone call to the central 24/7 number. I was then connected to another department where I was on hold for 15 minutes before hanging up. I'll go back to renting from the Manheim Pike location where there is a human being every day. Never any problems at the Manheim Pike U-Haul.
Ann Marie Crabtree
Customer Reviews for Twin Locust Barns & Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Vehicle should be full Of gas before renting and cleaned. Inside and outside was dirty.
Charles SoltNo one was on site when I picked up the truck at 4:30pm. This location's office hours are 9-5. After having to Google UHaul, I got a CSR on the phone that walked me through online payment and code for the key box. The truck was missing a gas cap and I had to fill the radiator with 2 gallons of antifreeze!!! This was a terrible experience!!! And I would NOT recommend this location to anyone!!!
Betty EspenshadeNo issues, I used this location twice so far for moving items and am totally satisfied.
Tom SwiftI did not choose this location and had to drive further for this rental than planned. I was not planning on driving a Uhaul through the city and that is why I did NOT choose this location. When I called to inquire about this the representative quickly tried to talk me out of the rental saying that they had a busy day. I informed them that I was moving my son and needed the rental but was not planning on driving through the city and adding time and distance to our move. When we got the truck the owners said there was a 1/4 tank. Because of the extra distance that I needed from this location, I had to stop and get gas in the truck before my move was completed. Also, the check engine light was on and the owner said, "they will take care of that when you return it...you don't need to worry, the engine won't blow up".
Kurt MillerGreat and friendly service!
Jeffrey MartzYou have an outstanding representative of your company. He probably could take your company over. He is very intelligent however humble. Dangerous combination
RICHARD VINCENTVery friendly staff and excellent service. Have used this rental location in the past and will continue to do so. Merci
Betty VegaFriendly staff. Made the process very easy. I would highly recommend this location.
David DohrmannEasy online and fast
John LefeverThey were very nice people and very efficient in getting the Uhaul for us. No improvements needed.
Benjamin CareyTwin Locust is THE best Uhaul location I have used. Even better than the Uhaul Service centers. If you are anywhere near their location I would suggest checking them out. The equipment is the same but the service is exceptional!
Robert EllisVery accommodating to let me drop the truck off there.
Mark McginnisIt was a very disappointing experience to be traveling across country with a newborn. Just to have my u haul break down in the middle of the desert Due to a lack of maintenance. The vehicle itself was not in good condition The doors did not seal when closed. The windows did not seal when closed the vehicle was out of alignment and pulled to the Left And ultimately blew up in the middle of the desert. Mechanic advised problem due to lack of maintenance.
Jason CourtneyVery good experience, highly recommend!
Roy GlackinAgain could have used help lifting trailer tongue off hitch!!!!!!!!
Richard TshudyThe experience at this location has always been phenomenal. I would recommend them to any and all people for moving, hauling and storage.
Katie DautrichNothing....These people are wonderful, so much so that I am a repeat customer
Fredrick LudwigHe even waited after hrs for me to arrive. Was there the minute I pulled into driveway,and was very friendly!
Laura GoodzHad a issue with running lights. Owner went out of his way to support me with resolution. All my needs were met and trip was successful. Thanks again.
phillip brownOverall great experience, nice vehicle, friendly and informative staff
Tom SwiftThese people are the best! Highly recommended.
James RaifsniderExcellent service à la clientèle
Edwin MartinezNo improvements needed, best U haul I've ever dealt with. Both the lad and lass that helped me were great. The lad I felt a brotherly connection with and greatly appreciated his sincerity and help wholeheartedly. Thank you both for making it an easy process in renting the car hauler to get my dream car home safely.
Nate WagnerEasy access with plenty of room to maneuver to drop trailer. Great place and helpful staff.
Dan MercerStellar processing and service! Choose this location because of people running this show!
Connie BurkeWent asked for the rent and said I'll have it back between 2 and 3 in the afternoon. Then pick it up they say have it to go out at 1 pm. One person said it would be fine to have back by 2 or 3 the day i call.
JEROME JOHNSONNothing..... everything was perfect
David LausellVery professional and nice location. Will use this location for now on!
Heather OliverasEverything ready at pick up time. Friendly personnel
Linda ChadwickIs the best place for rent
Raymond CorrsGreat people , great price
Jeffrey BonifacioThis is the best uhaul experience I've ever had. The ownership was so professional and nice.
OWEN LUTHERI reserved 2 bags of 6 each of the furniture blankets. I ended up not using them as I was working alone and not able to wrangle large furniture by myself. The blankets were unused and the bags were unopened. In spite if that they wouldn't remove the charge from the bill. Not sure how anyone could conscientiously do that to a customer. Will not use the location again.
David CraigI've rented numerous uhauls over the years. The staff at Twin Locust Barns is consistently helpful, friendly and great to work with. Fortement recommandé!
Erika CampbellExcellent customer service, excellent service, truck was great.
Susan EshGreat service at business of pickup.
Michelle D'angeloThe truck we used was junk it got the job done but it shakes so bad and when you hit the brakes the emergency brake light would come and it would tell you don't move until you release it and I asked if I could drop the truck at a different location instead of driving 45 minutes and was told no that it was his truck and it belonged at his place only. But we got it done with your truck and we thank you for having it available for us thank you
Lenard DuvallVery helpful and informative drop off less then 5 minutes had receipt online before I got home Great place to rent and drop-off
Raymond MatysikWhat can I say…just a wonderful experience and trustworthy people. I highly recommend this U-Haul location, very much satisfied!
Chris RoefaroRien
Steve YoungYou have done a great job when ever I come to rent a vehicle.
RAY PETERSMake sure when you reserve a truck it's actually there. I reserved a truck at a place in Quarryville and they didn't have the truck I reserved. No complaints for twin locust barns.
Andrew AllenNothing stay as nice as y’all are Thank y’all and have a blessed and beautiful day And a prosperous year Sincerely Baker. Miller family
darlene bakerreceived the trailer efficiently and systematically, allowing us to be on time with our next appointment.
LEROY BONTRAGERDon't be rude, on the phone or otherwise.
Joan RatzlaffS.O.
David KneisleyNothing I can think of very nice. People were very professional. And I would definitely rent from you guys again.
anthony sullivanThe folks running the location are freindly, helpful and made my experience positive.
Jeff Killianentrance way to property could be improved -- tight fit
James DeBoyFriendly and helpful staff.
Jeff KillianExcellent place to rent
Andres SuarezVery pleasant customer service representative
Chris FitterlingVery well managed, Very friendly staff. Always a pleasure doing business. Thank you Bill
William WallaceAll good.
David Kneisley