I couldn’t adjust the driver side mirror and it was a little tough to use!
John H
Customer Reviews for Tygart Marine & Recreation
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Really great service! He was super helpful and friendly. I would definitely recommend!
carrie mThe guy there is awesome, very helpful, friendly. He needs a raise from uhaul. The only thing I'm gonna say is uhaul needs to give him more options for equipment.
joeseph mDon't send us twenty miles to a big center to drop off equipment when there is a smaller one (like this one in Grafton). When we pulled a car dolly from California last week, you made us pick a drop off location at least twenty miles away. Not good.
DAVE LEd is Great!!! Great Service!!!
greg lS.O.
Francis HMy mobile pick up experience was awful. I am not sure if it was the app or my phone. I will use an in person pick up next time.
MARRIAH GWas a very easy to from start to finish and the the man who did the order was very quick and efficient I have used them before and they are always a pleasure to work with. So from from what I see you are doing a great job!
Michelle WGreat location - friendly service - thank you !
JEROME SI paid too much in this area, it was only 14,95 in Elkins for the same thing. I was charged 74 for one day. You could keep the rate the same as the other U Haul places.
Derrick CTruck was dirty and full of debris and trash. Rep was extremely rude and rushed check in at 11am when not closing was at 2pm. Rep did not do a walk around with us of the truck. Truck was picked up below a 1/4 of tank of gas showing less than 80 miles to empty. Upon return of the truck with the same amount of fuel as picked up we received a $106,48 charge for 13 gallons of fuel. I would NEVER recommend this place to any of my family and friends. Horrible experience from start to finish.
james cThis location was the only one in the area that was willing to help me out. I was 6 1/2 hours away from home. The other locations either closed early..didn't have equipment to rent or just didn't seem to care about my issues. This gentleman and his wife saved the day in my book..even stayed a little after closing to help out.
George JWhen I called for a drop off point I asked for the hours. According to 800 number this drop off opened at 9am. I got there and opening hour was listed as 10 am. I had someone follow me that needed to be somewhere at 11am. I wasn't prepared for the self drop off. Good thing my cell was charged.
terry iThis location has always taken care of us . Uhaul should give them more equipment to work with.
edward bHave better customer service representatives that want to help when you have issues make sure you have good cell service at pick up and drop off locations
Lisa Athe equipment was not there and the rep was arrogant. Never called to let us know the truck was not there and we had driven over an hour to get there.
Shane BWe will be back to rent from this location again.
Mary KNothing the gentleman was very friendly helpful and more then helped us. Thank you , Mary Riley
Mary Rnot a thing/ this man was wonderful!!!
Lori DAlthough the location was fine, the check in process was frustrating. We did online check in and it took around 15-20 minutes for "approval". After waiting about 15 minutes I finally said something on the online chat, and eventually they said they would work to get it approved and it was done very quickly after that. If all information is submitted in advance I don't know why you have to wait at the location for at least 20 minutes to pick up the uhaul. In addition to that, I had already had to drive 20-25 minutes out of my way to get to the location and then 20-25 minutes to get back because uhaul had nothing to offer me closer than that despite submitting my reservation in advance. The website didn't make it clear that the truck may not be available at that location. If it weren't for that one truck, I would have been stuck with no truck at all on the day I planned to move. The representative did offer to give an additional discount when I asked, but then when I picked up the uhaul there was no additional discount given. Very displeased with my overall experience with uhaul even though I had good experiences in the past. Probably won't be my first choice for moving in the future.
Gary SOwner was very helpful with hooking up, walked me through how to use the ramps, straps, chains, and fold down fender. He helped me check my lights and was all around very friendly and professional. If I am ever in the need near his area I will go out of my way to work with him.
jacob kThe gentleman was very nice and helped me make my transaction very smoothly
ARTURO CThe attendant was very helpful. He was cautious with all the covid 19 stuff going on but I understand that completely.
Philip BDropped tow dolly at location as no one was there.
Thomas SThe Grafton WV uhaul location is the best around I was in and out in 10 minutes the guy who helped me was awesome I'll be going back to the same place when I need to rent anything. Guy was professional gave me great information and advice. Merci les gars!
Anthony LGreat to work with.
Eva RGreat people very helpful!!!!
Scott RHave the equipment ready when planned for pick-up and not have to move a half a dozen items to get to it. Then double check the tires on the vehicle, for we had a blow out shortly after starting our journey.
Andrew SMake it so I don't have to be on the phone for two damn hours when the other location locks me out from getting my rental.
James MStop trying to force customers to pay other people bills. It wrong especially when customer dont know what is going on. If I could find ANOTHER company I would not rent again
treymane fExcellent customer service.
JAMES RGreat customer service! Truck was full of gas and ready to roll. Easy pick up and return of truck. I would highly recommend this U-Haul location to anyone within the Grafton, West Virginia, area. Thanks for being in Grafton!
Howard FOriginal location was Bridgeport WV. I scheduled a reservation approximately a week early to find out a day before pick up that they didn't have a trailer in stock. Very disappointed that it served me none to reserve in advance.
Dan HI just didn't like the fact I booked for Fairmont (Or Morgantown) and I had to pick up all the way in Grafton. This was a much farther ride than i would have had to go otherwise. Staff was pleasant and helpful. I stopped by the Fairmont location to purchase a hitch ball and found 2 auto transports on site. The employee told me only 1 was technically there. I'm not sure why they couldn't have switched something to accommodate. I had booked weeks in advance and stopped by just a few days prior to confirm everything.
Andrew BThis site was about 45 minutes from my location. Apparently there are not many trailers in WV this season.
patrice bEd, is the best. He was very helpful and accommodating. He went above and beyond what, anyone could expect. Don Drake
The location sucked. The gentleman was extremely helpful. However I went 30 miles out of my way to pick up truck, when reservation was elsewhere. I will never do this again.
Carrie SVery easy to deal with made my move easier
ed bNothing!!
donald dDROPPED OFF IN THE MORNING. VERY PLEASANT RETURN AND NICE PEOPLE.
Elod LThis location is friendly and informative about the equipment. Took time with me and answered all my questions. Will definitely return next time to this location.
Lance SVery nice and efficient front staffer.
Christian MNothing. Everything was good.
Julian PI made a reservation for a 6x12 trailer to pick up in Bridgeport Wv. I was on a very tight schedule. I drove 1100 miles to West Virginia and before I even made it there I received a call from Uhaul the day before! telling me I had to pick up the trailer in a different location because someone didn't return the trailer yet. So then I called a Uhaul in Morgantown where I was staying and they said they had a trailer but when I gave them my I made a reservation for a 6x12 trailer to pick up in Bridgeport Wv. I was on a very tight schedule. I drove 1100 miles to West Virginia and ved a week earlier! Then I was told that this trailer in Morgantown was already rented but wasn't updated in the system. I feel like I was getting the run around and or lied to. Either way I had no choice but to rearrange my schedule and drive an hour out of my way before making an 1100 mile drive because a reservation at Uhaul doesn't mean a thing! I will buy a trailer before I give Uhaul my business for anything!
Thomas CGreat as always top notch guys
edward bHad just what I needed that is why I always rent from them. Thanks for the great service.
EDWARD BThe personal is great and they had what I needed
EDWARD BService was great staff very helpful thanks for making our move so easy.
EDWARD BI made my reservation in Morgantown. I was called the day before to pick up truck in Grafton. On top of all of the stress of moving, UHaul made my move that much more stressful. I did not have an extra 3 hours out of my day to drive to Grafton. I recommend not giving Joe Moore's your business. This same scenario had happened to a few of my customers. They should not do business like this.
daniel hKind of had to go out of the way to get this trailer...wanted one from Fairmont, but had to drive to Grafton, which added about 45 minutes onto our trip.
Krista CCheaper rates. Lol
Gene TWould be nice to have this Equipment closer to where I live.
Brian LThe uhaul pickups run great ran 127 miles and only used $15 in gas Ed and Dave at the grafton location are great .they have the equipment when I need it thanks.
EDWARD BThe service I received was great! The gentleman who waited on me was friendly and courteous. The location was convenient also. The experience was pleasant and I would recommend this location to others.
Tammy PThe pick up was great easy on gas and my wallet. I'm glad this location has one it is convenient for me not to drive 30 miles out of my way to get one thanks for the great service
DAVE PThe owner was great as usual. Kind and friendly and had the truck I needed. I will always rent from this location.
EDWARD BAs always staff and equipment were great. This is why I always use this dealer. All u haul dealers should be like this.
EDWARD B