Évaluations des clients U-Haul Moving & Storage of Charlottetown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Charlottetown

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Dan T. le

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Staff were very, very helpful with all of my questions and concerns. I highly recommend this location and the personnel working there.

Michael W. le

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Staff, knowledgeable and very helpful. Super Friendly and efficient. BEST Uhaul centre!!

Edmond C B. le

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Le client n'a pas laissé de commentaire.

tony h. le

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Staff was understanding and accommodating

Anthony H. le

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n/a

Charles A. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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Le client n'a pas laissé de commentaire.

Brynne E. le

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No complaints

wayne m. le

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Refund should be given to customers if. They are out of unit two weeks early or even a week early would be good customer service

Tom P. le

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Le client n'a pas laissé de commentaire.

jane M. le

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Katrina was very knowledgeable and helpful. She ensured that all of my questions were answered and seemed very proud of the work she was doing. You are fortunate to have such a dedicated employee.

Chris R. le

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Free coffee

Ronald M. le

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Nothing

Thomas L. le

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Did not have the size of truck available that I wanted. I had to drive a much larger truck instead

Xiaoma Z. le

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Le client n'a pas laissé de commentaire.

James P. le

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They were supposed to reimburse me for the rental blankets that I purchased online with the rental, but didn’t receive from the pick up location... I was not reimbursed ??

Amanda H. le

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NOT IMPRESSED AT ALL, Needed trailer extra days was told MULTIPLE TIMES, it was only 20.00 extra a day.. When I returned the trailer and was going to make the payment, I was then told it was 20.00 plus insurance plus taxes.. I payed 200.00 for 4 extra days... NOT IMPRESSED , WILL GO WITHOUT NEXT TIME BEFORE RETURNING.. Thanks

Steve J. le

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Le client n'a pas laissé de commentaire.

David F. le

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There was confusion in the booking process. I did not get the size of the trailer at the location specified. While everyone was helpful. The process was inconvenient.

David L. le

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Please tell your staff not to discuss a previous client in front of another client. a) it's unprofessional and rude b) it delayed my check-in and I was in a rush. Also, I was berated for not returning my van to the "proper area". Maybe your staff should say where to park upon returning.

Laurance B. le

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Sorry we had to close out our storage rental units. After 2 years, our PEI house ahs been built. Excellent service at this U-Haul location.

Nathan Z. le

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Friendly staff.

Brent A. le

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Great

john D. le

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I was irritated that the truck didn't have cruise control. A 2,800 mile drive was considerably more tiring because of this. Also, the truck was governed by a 75 mph speed limitation. Although U-Haul would be concerned about speeding drivers, this was also hazardous and frustrating when passing slower vehicles on 65 mph highways. When I next rent a truck, I will ask these questions of all rental companies. This will trump prices.

Gregg G. le

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Le client n'a pas laissé de commentaire.

Donna B. le

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A better computer system. Very cumbersome for everyone

Kyle C. le

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Customer service can improve. The use of dolly's and blankets should be free. Our moving company gave us about 50 free blankets while there was a handful of uhaul blankets offered inside the uhaul offered but charging additional money for them.

cynthia G. le

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I was in the Charlottetown location trying to do the transaction and commented that I forgot my reading glasses . The young guy was very helpful and lent me a pair of reading glasses, this was awesome! I’m not that old but at 51 my eyes are changing ?? Everything went well and quite fast .

Mary W. le

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Reservation was made for and paid for two days. Just frustrated to receive a call after day 1 asking when I would be back.

Kimberley P. le

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Le client n'a pas laissé de commentaire.

David B. le

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Le client n'a pas laissé de commentaire.

Odette D. le

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Nothing at all it's a great place to deal with n the service is excellent!! :)

Robert G. le

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Using on a regular basis....always excellent service

Robert P. le

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Le client n'a pas laissé de commentaire.

Adam W. le

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Extremely disappointed with the professionalism of the people working here. While I did not have an issue with the staff directly, one of the staff was very "mouthy" with the customer before me. It was obvious that the staff member knew the personal so I intially dismissed it. Unfortunately when the customer before me was exiting the building one of the staff members gave the customer the middle finger to his back. The customer did not see this but the staff member made no attempt to hide it from me. Both staff members then complained about the previous customer while another customer and myself were standing in front of them. I find this type of behaviour quite disgusting and were there an alternative company, I would not give any further business to this location.

Sandra F. le

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overall good experience. I prefer calling but the online works pretty well. The secondary driver info didn’t not show up at the store and the associate had trouble adding him in. Found that pre-booking on line was not any faster once we got there. The computer system seems to always be a challenge for the associate working.

Kyle A. le

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Le client n'a pas laissé de commentaire.

Almira R. le

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The scheduling could be coordinated better. I got a call to change my time for hitch installation, and when I arrived the store was not aware. I was not treated very well by the person attending to me. A little frustrating but the manager later made up for it with her kindness when I picked up the trailer. Thank you for making my transition easier.

Alyssa P. le

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Great staff! My contract was a confusing patchwork but the lady worked very hard to work through the issues that the computer system presented.

Sharlene K. le

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Great experience! They were super busy but still very helpful and organized and worked hard to meet our needs!

Balachander A. le

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Le client n'a pas laissé de commentaire.

Tim P. le

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Well where do I start, we reserved a 10ft U-Haul to be picked up at 8:00am, they called and had to to push our reservation to 1:00pm sure no right we thought, get to the the store and our reservation was pushed yet again to 6:15pm we were upset to say the least but thought ok not much we can do, we get to the store at 6:15pm to find out we not be able to get a truck after much waiting we finally got a much larger truck I. Turn cost us a lot in gas and tolls etc. I put in a complaint and I’m waiting to hear fr9m U-Haul . So apparent a reservation means absolutely nothing....

debi J. le

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Have no issues ...staff were very accommodating. ..friendly and personable...if ever needed your services again would not hesitate . Please tell store manager at location that I picked up truck she is doing her job well..tks Debi Jackson

Jessica T. le

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Personal were very helpful. The Dartmouth location didn't adjust the return date in the system so the Charlottetown location had to deal with adjusting my charges as well as scrambling to find another uhaul for a different customer who booked mine a day before I was able to return it. Storage was extremely tight, which was frustrating, but the personnel there (I think her name was Brandy) went above and beyond to help us figure everything out

Leela M. le

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Le client n'a pas laissé de commentaire.

david S. le

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staff has a reputation for being abrupt with customers but I didn't experience that

Earle F. le

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tHE LADY WE DEALT WITH WAS SUPER FRIENDLY, AND QUITE HELPFUL.

Arjun P. le

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The lady who work there is extremely rude. I had booked online pick up 30 aug 2019 at 1:30 pm and drop at 31 aug 2019 at 11:45 am but when i was on pick up she told me she only give me till 9:00 am in the morning and she rude me and said I will cancel your reservation if you don’t back on time. I have a confirmation message in my phone but she don’t understand anything. I know you guys even don’t care for customer. But this is just for your information. Look like she is racist. Bad bad bad experience. Arjun

Katie C. le

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Le client n'a pas laissé de commentaire.

Mohammad R. le

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fast and helpful staff.

Mohammad R. le

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Le client n'a pas laissé de commentaire.

Susan A. le

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Le client n'a pas laissé de commentaire.

jackie B. le

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Le client n'a pas laissé de commentaire.

linda M. le

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I was charged an after-hours drop-off fee of $20 plus tax, when the equipment itself was dropped off a few minutes before the closing time of 5 pm. We were in our personal vehicle a couple of minutes after 5. I would like this refunded please.

Aivars B. le

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Le client n'a pas laissé de commentaire.

Philip H. le

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Great experience

Sandra F. le

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Le client n'a pas laissé de commentaire.

Cole T. le

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Great staff. Very helpful. Great experience overall.

delta P. le

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Sometimes the lines are long, another staff to help even out the work load may be a help to the stress level of the team

Niki P. le

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Le client n'a pas laissé de commentaire.

Steven T. le

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Le client n'a pas laissé de commentaire.

Bonnie G. le

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Excellent

Nicholas C. le

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Le client n'a pas laissé de commentaire.

Linda W. le

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Le client n'a pas laissé de commentaire.

Anthony S. le

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I drove a total of 11 miles. Although the fuel gauge read "full", I knew I must have used up a couple of dollars or three of gas, so I decided to top up the tank. Although the gauge read "full", I ended up spending $25 topping it up. Clearly, the person who rented the truck before me decided not to top up because it looked like he could get away with it thanks to the fuel indicator. $25 in fuel for 11 miles seems excessive. Unfortunately, I paid for my gas and someone else's.

Koen L. le

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Le client n'a pas laissé de commentaire.

Chris R. le

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I rented an appliance dolly, but still had to give drivers licence and other info that took 10 minutes. Speed it up for simple non-vehicle rentals

Paul M. le

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Le client n'a pas laissé de commentaire.

YANJUN T. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

Chris B. le

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Great staff very helpful

Rob C. le

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was very clean, and staff helpful as I was in a pinch which they helped me get out of..

Jonathan N. le

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Le client n'a pas laissé de commentaire.

Jonathan N. le

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Le client n'a pas laissé de commentaire.

Duncan G. le

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Le client n'a pas laissé de commentaire.

JEFF M. le

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Le client n'a pas laissé de commentaire.

krista C. le

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Le client n'a pas laissé de commentaire.

christine m. le

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I am pleased with your staff, your company, no disputes ... this is my second time round with your company, I would recommend you quicker than another storage company. Thank you

Ramond D. le

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Great service, great job in PEI of hooking up the car hauler,there is a lot of U-Haul dealers that do not hook up a trailer,the customer has too do it all.

chris L. le

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Great experience, would do it again!

Carl C. le

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Le client n'a pas laissé de commentaire.

David A. le

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The female manager will make you run away, she super rude. The guy working with her was a nice person.

Leigh M. le

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Le client n'a pas laissé de commentaire.

sharon D. le

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Very helpful

Herbert G. le

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When the trailer was dropped off at the location the girl helping us was rude and snippy when asked questions about the charges. There was no need for it whatsoever. Better customer service should be their focus

Roberval A. le

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Le client n'a pas laissé de commentaire.

Mark A. le

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An absolutely delightful person, totally helpful to get the trailer off! She was the only person to explain to me however, that the reservation does not necessarily guarantee the trailer will be at the location specified? But , at least she told me the truth!!

Ionel-Sorin S. le

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Le client n'a pas laissé de commentaire.

Jody M. le

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The young man assisting me was awesome. Very friendly and helpful.

KEN C. le

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No thanks

LOWELL R. le

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Excellent Facility and Staff

John J. le

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Le client n'a pas laissé de commentaire.

Susana R. le

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Le client n'a pas laissé de commentaire.

Olalekan F. le

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I was made to pay for the gas someone else had used. Painful experience. I was thoroughly embarrassed by the staff on duty.

Rose C. le

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There was limited parking space which could be a potential place for a fender bender if not careful.

Ahmed E. le

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Le client n'a pas laissé de commentaire.

Joseph E. le

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Le client n'a pas laissé de commentaire.

rodd O. le

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Le client n'a pas laissé de commentaire.

Mark H. le

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I think that when using the storage that there should be a weekly rate as well iwas out the day my unit was due and they wanted to charge me a full month

Ivan A. le

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keep up the way it is now and maybe open for some days on better prices

Olivia T. le

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Charged us for a furniture and utility dolly but we did not get them with our rental

Paul S. le

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Not much, you have friendly and efficient staff, suitable equipment and timely service. My compliments to this location!!

bill T. le

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All good as always!

rob R. le

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Le client n'a pas laissé de commentaire.

Karen C. le

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Le client n'a pas laissé de commentaire.

Kathie S. le

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Le client n'a pas laissé de commentaire.

SOPHIE C. le

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Le client n'a pas laissé de commentaire.

bill T. le

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Very good staff!

mike S. le

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Le client n'a pas laissé de commentaire.

john C. le

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Provide parking if renting a vehicle for only a few hours.

denise P. le

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Le client n'a pas laissé de commentaire.

Devon M. le

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Le client n'a pas laissé de commentaire.

john P. le

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Le client n'a pas laissé de commentaire.

arthur c. le

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Great service and friendly staff.

Dorothy W. le

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It would be more convenient if the truck had been full of gas and we were required to fill it before returning.Partly full is difficult to gauge.We thought we had filled it but still paid $10 when it

karen a. le

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No complaints

kendall b. le

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Great service

Philip H. le

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Great customer service!

KEVIN E. le

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great all around will do again if needed

christie r. le

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Convenient and easy access.

Karen R. le

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Units need some maintenance badly

GEOFFREY R. le

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Easy to use, there is a canopy to keep you dry while loading if it is raining or snowing. Bathroom on site. Lots of trollies. Wide hallways. Office staff are beyond helpful.

WENDY B. le

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Never had any issues whatsoever, always felt my belongings were secure. Building always clean and well lighted. Carts were always available.

Atlantic Canada O. le

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It was very easy to rent our unit. The person who waited on my was very efficient.

Charles w. le

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The staff member I dealt with when setting up the locker initially was very unhelpful. There was also a thick layer of ice in front of the locker that made accessing the locker dangerous.

JILL S. le

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Thank you!

Renee B. le

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Closure hours to early

sonya m. le

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The Staff are very good and very helpful and effiecient

Falina D. le

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Very helpful staff, nice clean user friendly facility.

Stacey B. le

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I had a horrible experience not because of sraff but bevaise of the ppl i chose to entrust with my belongings as well as in my life. Now i lost it all.

Cathy M. le

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Was pleased with the storage facility.It was clean,I was glad that it was available till seven in the evening which may it possibly to get access after five in the evening.Your service was excellent.

William M. le

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The emloyee who rented the traier to me was mean and nasty.

DAVID B. le

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Great service.

Darlene M. le

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Wasn’t great at 1st had to call a 1-800 # girl Wasn’t knowledgable found out we had no trailer and I lost out on my FREE month Was not happy about that. Girl at store (w) glasses was great.

Kim M. le

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The door to my unit was overly "sticky". Pull-down rope was rotten and broke so I replaced it. Big moving trucks should not use summer tires in Canadian winters. Minor complaints, but I am happy with.

MAURICE M. le

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This facility was an avarage storage facility, nothing more nothing less.

Marty G. le

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Good stuff

janice m. le

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Very happy with experience. My daughter had used facility a few months ago and recommended your facility. Convenient, easy access, canopy for protection from weather to unload was great and carts!

Fred B. le

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A good clean and safe place to store your stuff.

Kim M. le

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Only average. Storage locker roll-up door only stays up if run fully up, but crappy nylon rope broke, so that's a risky move. Row blocked at one end by parked cars forcing us to back out with large tr

dennis e. le

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Staff we’re great! U-haul policy didn’t allow me to rent for a week...which was all I needed a storage for. So I paid a month fee for a starage unit that sat empty for 3/4 of the term. A rip off.

Hannah W. le

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Things been great since rented a storage unit I haven't had any issues with any of them about anything the employees at uhaul been nice and polite when talking to them

Cindy R. le

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Great facility, climate-controlled and very secure. I’d recommend to others for their storage needs.

Wendy K. le

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Everything went smooth and the staff were very helpful with all our questions

Carolyn T. le

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Storage room was bright and clean, easy to maneuver around in. Staff was friendly, and would move trucks out of the way if need be. The manager can be a bit abrupt, but otherwise a good experience.

Kevin G. le

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Very satisfied. Above excellent in all aspects

chesley g. le

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EXCELLENT SERVICE AND STAFF VERY COURTEOUS. WOULD DEFINITELY RECOMMEND UHAUl To My Friends for all there moving needs.

Alan G. le

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Your system of charging month by month is not in anyway fair. I moved my things August 2nd and was charged for a full month! 195.00 for 2 days. Is there not a way to charge by the day?

Cindy N. le

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I would definitely use U -Haul Storage again.

karen a. le

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No comments

Mike M. le

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I cancelled my locker because I realized too many things that I would never use again. The staff are great.

Shaine G. le

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Katrina and her team are always helpfull . Top notch service at the charlottetown location

MICHAEL P. le

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For the units inside (the ones without outside access) you cannot access them after a certain time of the day (depending on the day and their schedule). Other than that, 100% staff and facility.

John M. le

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great

Vernon P. le

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Felt my belongings were safe left at this storage location

george b. le

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Very Good Service George

chesley g. le

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Very happy with service

Shirley S. le

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Thanks Katrina

Alex M. le

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Being open letter during the week would be great.

OPPORTUNITIES A. le

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Pymt issue - As a Gov't dept we were paying through Arizona on credit card (cc). U-Haul indicated paid but some payments were never showing on our cc stmt. Switch to online acct pymt which worked.

donna h. le

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Got different responses and prices for inquiries about my move. Tried to charge me nearly $100 more in mileage than I was quoted, threatened with collection agency when I refused... took a supervisor.

Donald L. le

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Kara was awesome. Despite the country-wide computer meltdown, she remain calm, cool and collected while under pressure from the backlog of people who needed help. If there were 6-stars, she'd get 'em!