Évaluations des clients U-Haul Moving & Storage of Dayton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Dayton

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Daniel L. le

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Le client n'a pas laissé de commentaire.

Melody B. le

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when i first got into the truck, i got situated and put the truck in gear, and the engine revved. no movement. put it back in park, and tried again. same result. put it back in park, and went inside the store. told clerk, he said drop it down one more, so it looks like you're in 3rd. i tried that and voila! it worked. My crew and i finished in less than 8 hours. And the whole trip cost me less than $10. Kudos!

Brooke P. le

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I was estimated 69.95 and by time all was said and done only cost me 36.02. this is a great rental place. Thank you Brooke M Peterson One satisfied customer.

Theresa S. le

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Le client n'a pas laissé de commentaire.

Berta H. le

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No improvements needed. Excellent experience

John M. le

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Le client n'a pas laissé de commentaire.

William V. le

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Le client n'a pas laissé de commentaire.

mark W. le

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Le client n'a pas laissé de commentaire.

Edwin Q. le

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Ive explain what happen with this tow car dolly and he went over and check another dolly and came back to me I did put it back the correct way. Lucky me mechanically incline

Kristina D. le

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Friendly staff.

William M. le

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Explain the return of a truck that your gas can drop it off when you’re closed I saw I had a lock box drop off box for the keys and I figured I could do that and I got charge for doing that and if he use the dolly you get charge for any days you have it the truck

JERRY L. le

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Thanks to AJ and the entire crew for excellent service!

Paul P. le

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Le client n'a pas laissé de commentaire.

Craig S. le

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Computers were running very slow on the pick up day but the staff worked very hard to take care of people as quickly as possible. Also when I started my truck, the tire pressure notice appreared. Staff responded and took care of very quickly and efficiently.

Anthony C. le

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I had to break the seal on the dolly to get a couch in the van. I didn't actually use the dolly but still got charged for just moving it out of the way....

Vernon B. le

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Cody has always been professional and personable. Thanks Cody for always making my uhaul experience the best.

Samantha O. le

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Got my order wrong. Suddenly received a bill for over $200 when it was originally around $90. Said I had placed an order for local use, however my online receipt states otherwise. Still waiting on a phone call and to be refunded.

HEYUNG O. le

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Le client n'a pas laissé de commentaire.

scott B. le

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Le client n'a pas laissé de commentaire.

Shellie A. le

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Have your computers running especially on a busy Saturday.

Charles D. le

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Le client n'a pas laissé de commentaire.

shawnta B. le

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Always have one associate in store at all times & one outside when needed. It will make checking in easier and under 5 mins instead of 20-30 mins

AARON R. le

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Started well but got progressively worse. Final straw was dealing with Mark, the “president.” Horrible customer service dealing with issues. Treated me disrespectfully. UHaul is off my list for good.

Annie F. le

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Thank you!

Erika G. le

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Fast

Richard E. le

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The service was awesome not sure how to improve on it was just terrific

eldar P. le

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Le client n'a pas laissé de commentaire.

Lucas G. le

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Le client n'a pas laissé de commentaire.

george a. le

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Despite handling a large volume of customers, both u-haul personnel were friendly and helpful. After driving for four days, I really appreciated their courtesy.

rozena J. le

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Le client n'a pas laissé de commentaire.

gary B. le

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It was perfect don't change a thing

ken H. le

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Le client n'a pas laissé de commentaire.

Chordae L. le

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After dealing directly with the staff I was told they closed out both my rentals on 2 separate occasions and was inconveniently charged for both units. I called 3 times total in order to get it fixed.

Lashanda J. le

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Le client n'a pas laissé de commentaire.

MICHAEL C. le

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The staff insisted that we had to unhook our car from the car carrier and drive it off. Drive off the carrier is fine, but I wasn't dressed or prepared to climb underneath and remove chains and straps and then figure out how to get the ramps down, etc.

Mackenzie R. le

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Ryan was so nice and super helpful. Made a rough day so much easier.

Alges T. le

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Fast nice and service very respectful

Ebony R. le

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Le client n'a pas laissé de commentaire.

Charlotte P. le

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The self check-in was not working. Luckily for there weren’t a ton of other customers waiting so the helpful representative got me in the van I rented in just a few minutes.

Jesse T. le

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Le client n'a pas laissé de commentaire.

Victor K. le

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Le client n'a pas laissé de commentaire.

Sarah D. le

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Le client n'a pas laissé de commentaire.

Conway B. le

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Le client n'a pas laissé de commentaire.

Carla K. le

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I had to wait 20 minutes to pick up and also to drop off. There was only one person working the counter, each time that I went there. It was very busy & there were a lot of people there. The people that helped me were very friendly and polite, but there were not enough people working there to take care of the amount of customers.

Duane Q. le

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Le client n'a pas laissé de commentaire.

Kelea P. le

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Staff was super friendly and even helped us with gassing truck back up to the correct gauge stop

Melinda S. le

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Worked with me when I realized I needed the Van for another day, friendly & pleasant people to work with!

Carlos F. le

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I think you can improve the smaller locations by supplying more educational information on the use of equipment and representative knowledge. Your main facility will be the only way I will deal with all future dealings. They were knowledgeable, curtius, had what I needed available and made sure I understood every detail.

james H. le

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Very satisfied with overall experience

Alvin A. le

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Was glad to have my storage unit within moments of wanting it. Appreciate the good service. Thanks!

Sheena J. le

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We did the online check in and the same truck was issued to someone else. Truck was covered is spiderwebs. I still have a $20.44 hold on my debit card over a week after my visit.

Jerry J. le

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The quoted price and actual price was over $200 different, with the actual price being more. Not happy about that.

rachel g. le

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Very friendly

Elizabeth D. le

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There are very few staff members, but at least they do their best with it. I never thought they were messing around while I was waiting in line. They were doing their jobs. Maybe this was just super busy for them.

stanley F. le

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Nothing at the moment

Gary H. le

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Le client n'a pas laissé de commentaire.

Larry L. le

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Le client n'a pas laissé de commentaire.

A'Lexis T. le

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I have used this Uhaul 2 times and every time I used it I’m given a truck with less gas than the contract says. I always notice when I’m already gone and moving because I would think their info is correct. And i was never told I had to use the link to verify everything was correct. Also it was an inconvenience for the fact that it cost more when you drop off the truck at a different location. I didn’t know that would cost more. Maybe add the second prices on the boards ?

mary m. le

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Happy that it was close to UD. Nice facility!

Susan C. le

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The service people were very professional and helpful however although I had an appt. I had to wait a very long time to be serviced. I should have been advised to come much earlier for my appt. in order to get in line.

Jackie G. le

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Le client n'a pas laissé de commentaire.

JOSEPH A. le

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The steering wheel on the 17’ I rented was misaligned but, nothing I couldn’t handle.

Tonya N. le

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The parking situation at this location is horrible. No where near enough customer parking.

Warren M. le

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Le client n'a pas laissé de commentaire.

Thomas G. le

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Le client n'a pas laissé de commentaire.

Deborah D. le

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Le client n'a pas laissé de commentaire.

Jarod E. le

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Lower the price of the cost per mile

Jeffrey N. le

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The young lady who I worked was great. She was pleasant & very competent.

leRecia T. le

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Le client n'a pas laissé de commentaire.

Bernard L. le

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I really appreciate everything, and am thankful and will recommend to friends and family, also will use again if needed thank you for your help, and for caring what your customers think of your service.

Rick M. le

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Setting up the storage unit account was easy with the expert help of the U-Haul folks. Cody was great to work with.

joanne B. le

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Overall the truck was/seemed clean. But on closer inspection after we started driving it the windows were horrible and I'm not sure who cleans your vehicles but they obviously never look up. The visors were sticky and looked like there was soda or coffee or something spilled all over both of them, top and bottom. I cleaned those before returning so I wouldn't get charged or blamed but I refuse to do windows when you pay people to clean the vehicles up. Also as we were heading to the job the "check stabletrak" came on. I did call your roadside assistance and was assured it would be okay since we were just moving around town and they noted it on my account. I forgot to say something to the guy, but will they actually go over the truck or just clean the seats and floor and put it back out for sale? We rent from this location every time we need one and usually have no prob. Hopefully we won't have any of these issues again. Customer service was great, the girl checking us in was really nice and the guy checking the truck in was nice.

David W. le

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Great service

joyce M. le

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Speed up the process a little.

Stephen C. le

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Nothing!

Alfredrick B. le

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Le client n'a pas laissé de commentaire.

Michelle C. le

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I went in the attempt to get the one month free storage room just to be told to call reservations. They are another screwed up bunch. The truck was in a very tight space and they made me get it out. Then they accused me of bumping the other truck. The check engine light was on, only a half tank of gas, their attitudes sucked, they charged me twice for insurance and blamed me..Where do you stop! This was my worse experience with UHaul EVER! The reservation people were uninformed. the one acted like I woke him up. I had a hard time hearing him and he refused to speak up. Wasted a vast amount of time and got nowhere. Again, Worst experience EVER!

Shannon J. le

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Le client n'a pas laissé de commentaire.

Scott H. le

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Personnel were very nice here. Honest and up front. Easy in and out location.

gregory L. le

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I had a ton of trouble finding a truck that week from other Uhaul locations and from other companies. When I called this location I had great service all the way through. 10/10, would recommend.

Karey K. le

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Le client n'a pas laissé de commentaire.

Joshita R. le

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Le client n'a pas laissé de commentaire.

Oscar S. le

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Le client n'a pas laissé de commentaire.

Catherine W. le

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I picked up a truck...and the steering was off center...it was very hard to drive...I called customer service...said they would note it...just keep going!!!!!!

Taylor F. le

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Impeccable service, staff could not have been better or more helpful. The general manager worked with me on my order, and he was extremely professional, courteous, and knowledgeable. Would absolutely return again.

Musab J. le

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I don't have words to describe how bad Uhaul service was, its the worst experience i had in my life waste of time and money

Marshall M. le

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Le client n'a pas laissé de commentaire.

Todd H. le

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Nothing, everything was great. Staff was very helpful and the trailer was just what I needed. Thank you!!!

joann V. le

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The cargo van was a new model. It drove and handled very well. Nice and clean. Thank you!

Debora M. le

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Le client n'a pas laissé de commentaire.

William F. le

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Le client n'a pas laissé de commentaire.

jason M. le

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Le client n'a pas laissé de commentaire.

William B. le

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Easy doing business with the employees and treated with a professional experience.

Stephen H. le

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Le client n'a pas laissé de commentaire.

Robert J. le

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Le client n'a pas laissé de commentaire.

JERRY L. le

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Le client n'a pas laissé de commentaire.

charlene H. le

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Very helpful and courteous

charlene h. le

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Great customer service

Jon S. le

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Le client n'a pas laissé de commentaire.

Jeffrey M. le

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Le client n'a pas laissé de commentaire.

Yazan A. le

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Need to fix the truck no AC I couldn’t breath from how hot it was I only drove for a couple of miles I had to turn around and return it back the worst experience I ever had

April K. le

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Service wAs better than my last experience. Thx u!

Dawn N. le

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When we got there one of the workers was all over the place in ranting and raving about somebody that left a U-Haul there with their phone in the vehicle but no Uhaul key and one person was helping the customers but there was only two people in line including myself so it wasn't horrible.

marcus G. le

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Customer service was top-notch. AJ was a great help and explained things perfectly.

Kevin R. le

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Great customer service

Brian W. le

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Key drop box was not easy to find and did not match the example picture.

Alvin T. le

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Everything was excellent from start to finish. We will use Uhaul for next year's event. I highly recommend this location!

Andrew H. le

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Le client n'a pas laissé de commentaire.

David S. le

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Le client n'a pas laissé de commentaire.

William C. le

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Cost far too high. Otherwise, no problems.

Brittany H. le

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The truck we rented had a/c that wouldn't work no air at all. It would for the 5 or so minutes after started the truck then not work at all. The breaks on the truck would break when they wanted too pretty much throwing us toward the windshield at any given time. We did not have a good expierence AT ALL with our rental as it took twice as long to move because of the break issue bc my boyfriend was terrified to drive it so I was the only one able and could take loads until I was off work. Causing us twice the exspense that now I have to find a way to pay

melicia w. le

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The employee there really caused me an inconvenience.

chris e. le

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Customer service for us was very good and very helpful

latoya s. le

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However i didnt appreciate being charged $50 for loosing my keys and them having to drill.out the lock $50 is wayyyy over priced so i will not be back cancelled after my 1st month and taking my money

DEBORAH S. le

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Because you are such a sought after facility, it can be difficult to reach you at that location by telephone. Other than that, this is a wonderful place to do business!

justin b. le

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Completely disgusting and unprofessional. AJ needs to be fired!

Jordan S. le

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Thanks for the help when the tornado came around, really helped with moving around my stuff until we could move into our new place!

eric c. le

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Simply better than the rest.

VICTOR R. le

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Very Helpful and also guiding us through the whole process Thank You so Much

Angela L. le

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Everything was great according to my son

Laureen R. le

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Very helpful.

Kimberly R. le

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Personal could be there to help you out not some kind person off the streets all they cared about was making money not helping you out.

ANGELIC P. le

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Everyone one was always nice and helpful when I talked with them.

Craig L. le

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A great experience all around.

gerald m. le

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Everything was fine I just hope my checking account gets removed from my U-Haul account this time quickly and not get billed as last time for several months afterwards..

Kendra A. le

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Awesome took care of my belongings.

Michael P. le

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Excellent customer service

anne j. le

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It helped me at a time when I needed it was happy you could help out

Lucinda L. le

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Would recommend to people who have storage needs

mary c. le

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Very friendly staff! I felt safe in the facility. When VA messed up our pay, was very nice about it until I could get everything paid. Great place!

dawn b. le

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well everything was fine during our visit..the fella was very helpful and the prices were surprisingly low

Shantea b. le

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Facility was clean when I moved in upon move out my things was ruined mice droppings all over my things. It’s a mess.

Ian M. le

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Why on the world would you sand the floors of a facility without properly sealing off all units?

shalicia g. le

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the stuff worked with me since i had no income at all but then when i was moving out they went raising my rent with fee and interests like crazy so i could not afford to finish my move

Sonya E. le

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Will never use again!

donte j. le

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Prices of storage units are more expensive than certain other places..no discounts or specials like other storage places..

mary c. le

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Everyone was so helpful and really helped me during a really rough time. I truly appreciate the professionalism and compassion I was shown.

BRITTNEY H. le

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Staff is helpful and nice. One of my best Uhaul experiences.

nora s. le

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Not helpful when my lock, that they told me to buy from them broke. I was told it was my fault. This has happened to me the past three years when using this storage unit.

Theresa S. le

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A 24 hour access card was a valuable thing while moving in and out. I love me some u-haul. Lol

eileen s. le

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clean, easy access, well lit.

Kelly Z. le

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The manager did not communicate with me even after I went into the store and a left message & request to be called. The unit was filthy and my belongings had to be cleaned before I could move them out

Mark S. le

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Great experience! Great staff! We wii definitely have our son store his college junk at your facility next summer and the next summer!

matt w. le

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Main door was broken, always appeared open because of the damage. Hours of operation were restricted unless paying a premium. Even during business hours the garage doors were not unlocked- had to call

jade H. le

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Poor customer service and was not pleased and will not rent or store again

Leandrea A. le

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The facility was clean but I had mouse bm in and on some of my things. I had to throw out. It was people cleaning up and living in there storage. One lady was walking around smoking. staff is nice

Toni W. le

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Great experience.

Nicholas S. le

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Mold Everywhere and Rats infested throughout the whole storage facility... very gross place and unethical management taking advantage of less fortunate people.

jesse s. le

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Focused on meeting my needs!

Philip C. le

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Freight elevator malfunctioned twice while we were trying to unload. Cancelled contract immediately, but have been billed twice. Staff was helpful in trying to resolve the issue.

deborah w. le

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Everything was fine. Customer Service as well.

Jessica S. le

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Everyone was very helpful. Just need more staff.

ANDREA G. le

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I do NOT recommend this storage facility. The facility is not maintained well, constantly losing payment checks mailed to them and new staff every 6 months.

Michelle C. le

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The timing of the offer to rent was perfect for me. I wounded my hand and required surgery a week after my arrival so having taken the offer provided me the time to move my items at a slower pace.

JOSEPH M. le

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We stored our belongings for over 8 years and everything was as good as when we placed them into storage.