Évaluations des clients U-Haul Moving & Storage of the White Mountains

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of the White Mountains

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Gowri A. le

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The store manager Rob and other employees (Wakeen, Paul and Patty) were professional and helpful.

Bryan E. le

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Served our needs

john w. le

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The access gate seemed to be not working about 50% of the time and the gate was wide open...that didn’t make the RV area seem very secure. Otherwise okay

Erich V. le

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Le client n'a pas laissé de commentaire.

Jon S. le

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Le client n'a pas laissé de commentaire.

Don M. le

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The Guys were great and full of the upcoming festive season!

jerry S. le

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Le client n'a pas laissé de commentaire.

Ladell O. le

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Le client n'a pas laissé de commentaire.

Ben W. le

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Le client n'a pas laissé de commentaire.

Matthew M. le

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Le client n'a pas laissé de commentaire.

Marc S. le

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Le client n'a pas laissé de commentaire.

Thomas K. le

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Very friendly staff

Jennifer S. le

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I only had the trailer for 7 hours and was charged an extra day. More drop off areas are needed or some way to check in on weekends. I am not pleased about my card being charged for time that I did not even have the equipment in my possession.

gary P. le

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Le client n'a pas laissé de commentaire.

roger C. le

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Hire more people and train them to know what to do

Eryc E. le

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Very friendly and helpful staff. Helped us upgrade our storage unit after we selected one that was too small online. Thank you for your help.

Vincent R. le

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professional,friendly anc courteous

sherri n. le

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I am very appreciative of Patty and the uhaul group, times were tough but you all were very respectful and professional. Happy holidays.

STEVE N. le

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get rid of the location that we went to first.

Thomas A. le

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Le client n'a pas laissé de commentaire.

michael N. le

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Le client n'a pas laissé de commentaire.

roger c. le

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I found a cheaper place

winston H. le

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Without a doubt, the worst service and attitude I have EVER experienced in a U-Haul facility. Conversly, I just rented from a dealer in Chandler and had EXCELLENT service and EXCELLENT attitude. YOU NEED TO REPLACE THE IDIOTS ION POINETOP, AZ

brad c. le

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Had to come to az from Alaska after just a few months ago coming in verifying that my stuff was OK i payed a year and advance I was working at a remote job and got notified I had about 15 days to show

Brandon D. le

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I visited the facility multiple times over the last couple of weeks. It appears that the gate is broken and therefore was open the entire time. This cannot be considered secured storage

Scott G. le

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Was sent email I would have to move trailer and went up to move it and did not have to move it now I was told the rate would double so I took it home 3 hours away bad communication about the move

Dale B. le

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The only comment would be for RV storage - could use another load or two of cinders or gravel. When it rains some of the access and spaces are pretty muddy and tough to access. Otherwise - good.

susan h. le

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Rob is a great manager and is very courteous to his customers.

James P. le

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Great service, with a service guy who had several good suggestions and enjoyed being helpful.

William B. le

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Outstanding service!

Patricia W. le

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every one friendly and patient. Explained every thing.

KORIE K. le

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Le client n'a pas laissé de commentaire.

Gregory C. le

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Le client n'a pas laissé de commentaire.

bob W. le

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Le client n'a pas laissé de commentaire.

kerry r. le

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Great facility and staff... I had a leak in my unit which damaged some of my furniture and staff was very helpful in assisting me with processing a claim.

Thomas M. le

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Le client n'a pas laissé de commentaire.

Mary Q. le

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The man who rented the truck to me was very nice and helpful. Sorry I can’t remember his man, it was early and I needed my coffee to wake up. Thanks Mary

Dale S. le

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Le client n'a pas laissé de commentaire.

WILLIAM W. le

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Le client n'a pas laissé de commentaire.

Eugene G. le

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All Good

Scott S. le

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Le client n'a pas laissé de commentaire.

doug J. le

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Le client n'a pas laissé de commentaire.

James J. le

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Box was 6 days late. Terrible communication from location that shipped it.

lamar M. le

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All of the U-Haul people I felt with were small town friendly, knowledgeable and helpful. You have a professional and caring team at your Lakeside, AZ location. Please extend my thanks to Rob Elston, Sherry, Paul and all the others who assisted us. Lamar Marshall

Scott G. le

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Le client n'a pas laissé de commentaire.

Jeffrey A. le

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I will never choose uhaul again as a rental company. You over the phone customers service is awful. I had a small window to move in and I almost missed because of uhaul and your online verification process. I will never recommend uhaul to a friend or family member. I also notified my union about my situation and to never recommend uhaul to anyone.

Colbi A. le

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I will never be a customer again for U-Haul. I had a small window to move and U-Haul almost made me miss my window. I will chose another moving rental next time

Casandra L. le

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Le client n'a pas laissé de commentaire.

Kenneth B. le

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drop off location would not take trailer...sent me to Mesa, they did not want to take it but after telling them I was leaving the trailer anyway, they said ok...had to drive a 60 mile r/t to get rid of it.

Christy H. le

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Le client n'a pas laissé de commentaire.

MONIQUE D. le

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Patti was great! She even managed to check in on me half way through moving 😁

Sherry S. le

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Thank you Paul for all your help.what a great manager🙂In lakeside Az.great team as well.friendly and helpfull.

mary a. le

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Looking forward to returning with our motorhome next spring!

Isabel C. le

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The worst experience ever the only one that helped was a employee that was outside washing vans eryone else didn't help any of us Even after I asked the manager that was on the phone no acknowledg

kirsten w. le

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Quick and easy no problems with services.

gloria f. le

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Staff is very courteous, friendly, and if i ever need to store any items i definitely go to u-haul. Thank you

ronold K. le

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Very helpful..explained everything. Units clean. Would definitely recommend

Dawn F. le

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Rob was extremely nice and helpful.

GENEVIEVE J. le

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Storage units are nice and clean

richard a. le

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every was great , great service thank you

WILLIAM M. le

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Once Patti took over as storage manager, service improved greatly.

Tim E. le

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Hats off to Patty your field representative at the facility where we park. We have known Patty now for over 3 years and she always is looking ways to make our time with you an awesome experience!

MICHAEL H. le

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It was always clean, lit and secure

Brian L. le

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The large rocks in the gravel are difficult to maneuver around with dollies and when carrying large items. The gate was inoperable and left open several times.

Jennifer V. le

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I had no problems.

Jill D. le

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Staff was great. One clerk + 3 people in line = an hour waiting, need more help. Check-in cumbersome , too long. Do in advance on line? RV spaces ridiculously narrow. Sorry...

gary A. le

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Would have been 5 stars if not for the confusion during the reservation process. My wife stopped by to rent the space and was told by Paul that the space was ours. The next day everything changed

richard g. le

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Very courteous, and friendly. Took just moments to register and then move into storage area. Clean, bright and beat of all, affordable.

American P. le

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My experience was great. I only wish this location had access earlier in the morning. I tried to get in early so I could load stuff for the Swap Meet and was not able to.

miguel g. le

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Everyone was nice and helpful I would recommend this place to everyone

david c. le

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Great facility. Very nice workers.

Skyler M. le

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amazing

Nicholas J. le

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Very easy to work with and very nice facility.

sandra s. le

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At times there seemed to be a shortage of staff. Everyone there was working, but.there were several people waiting iline.

sandra k. le

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I would use it again if I need to.

Frank H. le

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OK

margie K. le

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No additional comments

sandra k. le

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none

Brian B. le

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The staff was more than accommodating. Excellent customer service!

CHARLES S. le

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Great service. The only thing I would have liked better was to be able to leave the facility without putting in a code.

dennis k. le

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Questions answered in a prompt manner.

JAMES L. le

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The staff are super friendly and helpful. The facility is very clean and well maintained. They have everything you need to make your move a pleasant experience.

Dan C. le

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Rob and the staff are excellent at delivering outstanding customer service. Great place to do business with.

julie c. le

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Weeds waist high, full of bugs. Customer service beyond horrible. Called/visited 10 times to try and have it addressed. Mgr not avail, messages not returned, store open with no employees on site.

mark c. le

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The staff at White Mountains Uhaul has always been friendly and helpful and the facilities are well maintained. I would recommend them to anyone! Mark

Wayne R. le

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Rob did an excellent job of getting things handled

ryan e. le

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Great place to store your belongings. The manager is very fair and is very willing to help.

MICHAEL G. le

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Very efficient and helpful

bob d. le

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Great staff

JIM W. le

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As I entered the store an employee turned and walked out the back without saying anything. I could hear someone on the phone so I waited several minutes before approaching the back office.

Joseph G. le

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Very clean, easily accessible and good security

elmer s. le

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Staff friendly and helpful.

kendall T. le

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Nothing to add

Autumn B. le

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What an awesome staff and a great experience. Thank you sooooooo much U-Haul! I absolutely will recommend this facility to a friend.

JAMES L. le

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A truly pleasant experience. Very clean store and storage areas. Wonderful employees - all friendly and helpful. Moving isn’t exactly an easy time but these folks went above and beyond to help.

Gary Z. le

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fast and friendly

Karen H. le

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We used this facility for 7 months and had no problems. We would rent here again.

Leonard K. le

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The individual who assisted us was terrific.

Patti T. le

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Great service, awesome staff.

dave S. le

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Thank you to the staff, check-in and getting help with the RV was great!

Patti T. le

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Really enjoyed Beth. Very nice lady, knows what she is doing. Very personable. Thank You

Amanda J. le

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Excellent service; very happy all round

Arthur M. le

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Very helpful staff

Myron B. le

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Everyone working here were helpful and friendly staff. Thankful they help with what I need .

Daniel V W. le

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Would use this facility again.

grace y. le

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All were very kind and walked me thru and to my storage unit. Made sure I understood everything. Very friendly and helpful. Thanks!

Ken S. le

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very good!!

Josie C. le

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The lady I felt with was friendly and fun to talk with.

dirk r. le

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In midst of moving and all the logistics, it was nice to have your solid helpful services available.

Nancy M. le

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Staff helped me find people to assist in loading and unloading my U-Box and managing it while in storage.

Don M. le

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Spaces are getting a bit narrow. Very difficult to back into. But that wont stop us from returning.

Arthur M. le

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Pleasant and helpful staff,efficient at what they do.

Richard B. le

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If you're in Show Low, Lakeside, Pinetop or anywhere in this White Mountain area: This U-Haul Storage is where you need to be storing your belongings. Great staff 👍, Great prices too 👍

TIMOTHY K. le

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Reserved trailer and a 20x20 unit but find out it was double booked. UHaul is so unorganized changes must be made!!

Ernest L. le

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Those in charge were always polite and attentive. I can highly recommend their facility for storage, enclosed and outside.

TOM S. le

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Great experience, and a very clean storage locker

Joel P. le

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Thanks for everything

Cecilia V. le

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Thank you

Mark C. le

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Very helpful and friendly.

Adam M. le

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T

Robert Michael B. le

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In spite of previously making a reservation for a storage unit, the process of securing the unit was extremely aggregating, and I had to repeat myself time after time to the attendant.

Debra S. le

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The two workers we had contact with were friendly and knowledgeable. We were very happy with our experience. The facility is great and easy to maneuver. I feel safe there and able to access my unit

Steven W. le

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Quality customer service. Very personable representative. Made sure I had exactly what I needed before I made any kind of purchase. I am going to enjoy doing business with this particular site.

lorinda m. le

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Friendly and helpful staff place was neat and well organized thank you.

david e. le

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Thank you.

apache behavioral h. le

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Heath was patient, helpful and efficient. High quality customer service is appreciated.

dirk r. le

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Your team was a great group that launched my first reservations and checked in my final empty truck. They were relaxed and efficient and saved me $ in every area of need that I had. Well done.

Richard B. le

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ABOVE AND BEYOND EXCELLENT, 12 inches snow on the ground, employee there CHAD was the GREATEST of help getting my 5th wheel into storage. THANK YOU, CHAD

Russell T. le

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Everything went pretty good. Had a couple of snafus but it all worked out. I love the storage unit. Thanks for taking us on for our move to your area!!

stephen b. le

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Storage manager Patty goes out of her way to accommodate our needs . She is the one that makes this uhaul storage run so smoothly,

Adam M. le

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Great service and great rates!

David P. le

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Very helpful staff and extremely clean storage units.

JOHN W. le

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N/A

stephanie c. le

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Best storage and moving experience I’ve had. The GM (owner?) was super helpful, friendly and flexible. Used the storage unit and ended up moving one way with a truck. He made it all painless!!! Thanks

tudi k. le

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Very accommodating

Rick C. le

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The main guy there was really rude , and the gate was left open 90% of the time , not secure at all , had to clean out before i moved in my stuff, they are all around bad!!

Johanna A. le

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Na

Susan B. le

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On both ends of my move, Tucson and Pinetop, staff were very good.

Bryan E. le

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Wish rv spots were a bit wider. I always have scratches on the side from doors swinging open and scuffing my trailer.

SARA M. le

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The staff were helpful and pleasant. I have rented several times at this U-haul store and will continue to.

tracy m. le

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Great doing business with them

Gregory S. le

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very, very friendly. individual knew his job and completed it successfully.

LOYD L. le

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They are very efficient and friendly

TEB C. le

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ALWAYS AVAILABLE WHEN WE NEEDED TO GET TO OUR UNIT, AND VERY CONVENIENTLY LOCATED FOR US. WHEN WE DID NEED HELP, THE STAFF WAS COURTEOUS AND HELPFUL.

Jessica D. le

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Just wondering if we get a partial monthly refund back since we cancelled mid month and prepay? The gentleman who canceled the locker for us told us we do not. I found this odd. Please let me know.

brad c. le

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Vary nice people and help me a lot

quentin j. le

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Staff was very attentive to my needs and schedule. Facility is in great condition.

paul f. le

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GREAT thank you.

ANDREW L. le

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Overall a great expierence. Would easily make 5 stars except my location couldnt have my ubox delivered to my house. Instead i had to rent all the equipment from the store to move it myself.

JOE P. le

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NEED COVER STORAGE FIR RV. Sold our Fifth Wheel and will bring a 38’ motor home in June to lakeside for Storage. There is only one other facility with cover storage- they are always 100% full

david e. le

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The staff is very helpful providing excellent customer service. The facility is convenient and easy to use.

Mark B. le

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My only major disappointment was that the store in Bend sold me a lock they said would fit our truck. We found it did not work. When we tried to return the lock in Lakeside they didn't take it back.

JOSEPH B. le

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Manager was very friendly and helpful.

kathleen W. le

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nice new facility

robert g. le

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Hello, Renting one of your storage units was so convenient. It also saved us a lot of work and time. Thanks for your great service and staff. Best regards, Bob G.

david e. le

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The Uhaul staff were helpful and courteous. I recommend this Uhaul for those needing storage or van/truck needs in the White Mountains.

Mary H. le

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Tall grass behind my rv... secure but unknown about lighting cuz I never went at nite

Judy J. le

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Called several places in Lakeside/Pinetop. This one was comparable, had a vacancy, so went with it. When we went out we found they have HUGE STORAGE area behind the building. Very pleased.

Scott R. le

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employees were great. facility is clean and in good condition.

Norm C. le

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This Uhaul has turned around 180 degrees since we utilized it last year. It is a very, very nice facility.

Ellen W. le

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Everyone couldn't have been nicer.

Walter E. le

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I was recently in between jobs and in the middle of a hardship. The Uhaul Moving and Storage in Lakeside, Az. has great staff and was willing to work with me until i could get caught. Thank-you

E AND D APPLIANCE L. le

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The people were very good but your pricing increased why to Mini Times that was told by the Vice President your co to me when your perching the storage units that is why I came back from texas and

Steven J. le

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Facility was clean. They are super slow!!

emily h. le

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Kust needed 24 hours a day access because of job hours, without having to pay extra.

Theresa A. le

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One Sat eve around 11 p.m. I realized I had not paid my bill. I called to leave a message, a woman answered. She kindly took my payment. What?!!! Now that's excellent customer service!

DAVID F. le

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Staff were awesome, friendly and helpful. Only issue I had was that the area outside my storage unit was muddy due to rain. Need to put some gravel down.

Frank S. le

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Everything was fine except all of our things in the storage building were covered in a think layer of dust. Good thing I covered the tv

Bruce T. le

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I was treated professionally, and I will continue to do business there.

TRACEY T. le

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Even though our truck & cube were turned in the day before, a computer error showed the truck still out. Instead of doing more investigating, they called & scared us. Computer probs on check out too.

jim h. le

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The staff may need training on the computer system, as each person seemed to have trouble with their task. They indicated that the software keeps changing.

Alivia A. le

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The staff was always friendly and helpful and when I rented a trailer staff was very knowledgeable and made my moving easier.

David M. le

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Very clean, climate controlled and the staff was always very friendly and helpful!

jack f. le

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Will definitely use this location again.

michelle b. le

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Very disappointed with the customer service. Staff was poorly trained and not helpful. Didn’t honor military discount and proceeded to send me from person to person instead of taking care of issue

Andrew C. le

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It was fine

wayne n. le

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Robert and staff were exceptionally helpful in helping me while I had my items stored here. Robert is very delightful to talk with and interacts with each customer like they were family

Jeff H. le

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Tari O. le

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thank you for helping us again. I like how your system works.

DAVID M. le

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I had a local mover pick up the pods at U-Haul Moving & Storage, ergo can't comment on facility/staff. Key downside: can't deliver the pods to the house, hence had to pay someone to get them.

Vincent F. le

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none

charles b. le

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Only one concern: On one visit the gate was open and I was concerned that someone could enter and exit without using coded access.

MISCHA B. le

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Easy check-out and helpful staff.

Steven P. le

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An extremely clean facility. Much cleaner than most any fast food restaurant. Sounds odd, but the truth!

Kathleen M. le

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Would recommend. Clean, secure; indoor climate-controlled units as well as drive-up units. Helpful staff.

barbara t. le

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Helpful staff, well done