Évaluations des clients U-Haul Moving & Storage of Ypsilanti

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Ypsilanti

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Johnwalter W. le

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Staff curtious and very professional.

Lauraann G. le

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They were so great and so helpful. Plus, this was definitely the place with the best packing supplies. It was all outstanding.

Micah K. le

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20.00 bucks! To drop off your crap. Plz. Pensky doesn't do this do they?

Matthewdavid P. le

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Le client n'a pas laissé de commentaire.

sridhar K. le

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Le client n'a pas laissé de commentaire.

Anthony M. le

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Yo over charged me by $35.45. please have my money refunded today! Thanks

Julie S. le

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Le client n'a pas laissé de commentaire.

Stephanie J. le

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Le client n'a pas laissé de commentaire.

Robert K. le

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Le client n'a pas laissé de commentaire.

Christopher B. le

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The mileage on my rental truck was over the stated mileage by 30 miles. I had an employee note it, but I still had to answer for it when dropping off the rental truck.

Alan T. le

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I had a great response, including a very quick and positive resolution to a question I had about the invoice. I was nervous after reading the reviews but had a completely positive experience from staff who went above and beyond.

Gypsyrenee C. le

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Le client n'a pas laissé de commentaire.

Micah H. le

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I was overcharged because of a faulty check in process. I had many problems and unreturned phone calls when trying to resolve this issue. The issue is still not resolved.

Edwardreuben F. le

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We had excellent customer service (Graham Bennett?)! The gentleman provided brief, easy to understand instructions and explanations. Couldn't believe how quickly he got us in and on our way. Thanks so much!!!

Lloyd L. le

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Le client n'a pas laissé de commentaire.

Charles H. le

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I understand that this particular store is in a sort of "liberal bubble" area, but that isn't an excuse for the guy at the counter to rant about Trump to me at 7am. Even though I disagree with him, I will fight tooth and nail for his freedom to say so, but that was definitely a lack of professionalism on his part.

Alisha C. le

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Le client n'a pas laissé de commentaire.

PAMMELA D. le

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The truck smelled like marijuana. Tried spraying air freshener and febreeze nothing got rid of the smell.

Mayank J. le

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The process to get the truck was super slow. The front desk assistant was an intern or trainee and she didn't know answers to most questions. She passed every question to her colleague. The truck wasn't clean and the fuel levels indicated in the contract were incorrect. It took me 30 mins to inspect the truck and the inspection time is taken off from my rental. My rental time should begin only after I have inspected the truck.

TERRANCE H. le

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I am a frequent customer and I usually lease a trailer twice a month and I try to avoid using Washtenaw street location. I am not a person to complain but I must share my last experience. This location is Common to be non professional and slow service which we expect. I leased a trailer and the lady was told that assistance to connect the unit will be out side to help. I waited for the lady to finish with the customer she was helping and soon as she was finished she speed walked back inside so I waited for about 10 min thinking I may have to speed this up by moving the unit out and hitching to my vehicle since nothing how much of a hard time the lady was having moving the trailer from the last customer. Nevertheless I moved the unit and connected it to my truck as the lady showed up so I she said she would take over and she finished the connection and light check. As I pulled out of the facility about 50 yards down the street the trailer popped off the ball hitch and slide behind my truck and I had to avails traffic and pull off the road. I am lucky not to have had an accident. If the company really cares about customer service and image you need to take a good look at this place. I noticed that the old manager of Wastenaw has moved to the state street location which is a nice running place. I hope state Street Adopt the Wastenaw culture

Kyle C. le

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Le client n'a pas laissé de commentaire.

alice D. le

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Le client n'a pas laissé de commentaire.

Brent H. le

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Le client n'a pas laissé de commentaire.

Jackie M. le

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Le client n'a pas laissé de commentaire.

Simone M. le

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I was overcharged PLUS charged for a dolly that I NEVER even rented, I only rented the truck. The only positive about this experience was the ease of my refund that was issued.

Asharia T. le

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Le client n'a pas laissé de commentaire.

xiao Q. le

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Le client n'a pas laissé de commentaire.

Tomas S. le

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Le client n'a pas laissé de commentaire.

Kranthireddy G. le

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Le client n'a pas laissé de commentaire.

Gypsy C. le

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Le client n'a pas laissé de commentaire.

Phil R. le

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Le client n'a pas laissé de commentaire.

Jerry Novak C. le

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The truck worked well but aged. I told the check in person how it made a loud bang every-time I hit a bump...everything else was great!

Neil B. le

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The truck was clean and ran ok, but it was beat up really bad and the doors did not seal properly. So for 600 miles there was excessive road and wind noise. If I get a truck like that again I won’t rent or recommend this location again. You charge if there’s damage.... so fix the trucks.

Jim K. le

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Le client n'a pas laissé de commentaire.

Bernard R. le

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Mileage & Gas were incorrect, they hand wrote the information on the contract but did not change it in the computer so my mileage was off when returning and I was charged more than I should have

Genifer J. le

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Le client n'a pas laissé de commentaire.

lurielyn F. le

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Very poor customer service rep at the counter, very unhelpful. Not greeted, had to initiate assistance myself even after standing directly in front of register where rep was sitting. No response or eye contact upon request for a rental. Employee could not tell me where my rental was parked, told me to go look around for it myself. Employee continued to have a conversation with another employee about the iligitimacy of another costumers dissatisfaction with their service for the duration of the time I was being assisted. Employee had no sense of urgency and seemed to have no respect for my time. I would not recommend this location and would go out of my way to rent from another location to avoid having a repeat of the unpleasant experience that I had at this location again.

Temaracorelia O. le

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Le client n'a pas laissé de commentaire.

Adarsh K. le

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The vehicle was old and had squeaky brakes. It was scary. I will suggest this place to a friend as they might be having a better vehicle.

Jill B. le

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Le client n'a pas laissé de commentaire.

MICHAEL B. le

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You did ok. No problems

Rolonda M. le

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This was one of my worst visit to uhual ever.

Todd S. le

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Took forever to reserve a truck after steady reserving one.

Charles R. le

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Very friendly and helpful staff

Qin L. le

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Manager Mandie was extremely efficient, professional and resourceful when dealing with unexpected circumstances that were not of her fault. I couldn't have been happier with her help. Very impressed.

ZORETTA T. le

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Mice and Rat droppings was spotted in the Unit, they put down traps but I was still afraid to go in.

donna r. le

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Staff had power struggle issues esp Harley tried to act like she held the same role as Brandon the manager. Brandon was difficult to reach but helped out whenever possible.