Évaluations des clients U Rent Auto

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U Rent Auto

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Angelic M. le

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Le client n'a pas laissé de commentaire.

Mitchell D. le

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Clean the entire interior of the van. There was debris left throughout the vehicle. Uncomfortably so!

Madeline H. le

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Uhaul was extremely dirty and smell of cigarettes wreaked all over the pick up.. wasn’t worth the cost

Demian C. le

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At least 8 customers including myself had to wait out in the cold for clos to 30mins because the person who was to open up the location was late. That was unacceptable.

Chimene L. le

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Le client n'a pas laissé de commentaire.

Nathaniel W. le

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Horrible experience. Didn’t get the location I booked. Very far. Was not open on time. Guy was late and threw off my entire schedule. If it is suppsed to open at 8am, not opening until 8:45am is completely unacceptable.

Klarissa G. le

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Le client n'a pas laissé de commentaire.

Yazmin C. le

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Le client n'a pas laissé de commentaire.

Antoni K. le

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Good job. Keep this way. Happy Thanksgiving

eRIC W. le

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Le client n'a pas laissé de commentaire.

Joseph W. le

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The after our lockbox for pick up of the key wouldn't work. Therefore I had to wait from 6:30 a.m. To 8:00 a.m. for the business to open in order to get the key for my truck. When I got my truck and arrived at my destination none of the equipment I ordered was in the vehicle. No hand trucks, no dollies, and no wraps, nothing. If you want to improve the service try highering people who are committed to completing orders in a timely fashion and with professionalism.

Yakouba S. le

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Le client n'a pas laissé de commentaire.

Octavia B. le

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Le client n'a pas laissé de commentaire.

GIOVANNI R. le

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Le client n'a pas laissé de commentaire.

MIOSOTIS M. le

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Your friendly staff is committed to providing the highest level of guest satisfaction.

Luis G. le

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Le client n'a pas laissé de commentaire.

Tyrone S. le

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Busy street

Steve G. le

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Le client n'a pas laissé de commentaire.

latisha M. le

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Le client n'a pas laissé de commentaire.

Christine joy A. le

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The guy who helped us is very cool.

Carmen G. le

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Le client n'a pas laissé de commentaire.

Dianne C. le

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When I picked up and delivered the van, there was no one in the office so it was a bit disconcerting. The van was not clean inside with lots of food crumbs all over the cab. The van itself worked perfectly. There is no way to know how much gas you need to put in to fill it back to the level you received it. I left the van with 3times the amount I received the van and only got $5.00 back. It would be much better if the vans are rented with a full tank. I only had 1:8th of a tank when I received it. If I had returned it with 1/4 tank I would have gotten $17.00 back, but how can one know what makes that amount? Personel were very nice and friendly.

Ki Weon H. le

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Le client n'a pas laissé de commentaire.

rosemarie D. le

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Althought the attendant was a hour late and customer service has no clue, once he arrived, he gave great service

Elizabeth B. le

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Check in and picking up van was fast. Great customer service . Mobile drop off / check out easy and fast

david B. le

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Great customer service from start to finish

Shanna G. le

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Our U-Haul experience was awful until we got here. The man who was working on Nov. 3 and 4 made The Who.e experience bearable. Thanks goes to him and the customer service rep who reimbursed our $50 reservation guarantee when unable to reach the original location.

Brian R. le

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The mobile app needs to be redeveloped, it crashes and freezes and I could not process my checkout, and checking in was a hassle. Even using Safari on the iphone did not work - whenever I'd snap a picture, it would crash.

Angela B. le

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Le client n'a pas laissé de commentaire.

German R. le

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In NYC is always unfair to rate places where you drop a truck, space is a limitation... for me this location is convenient because of the geographical location. Not the best looking office but it works for me.

KENT S. le

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Possibly have more help at this location. Several customers needed to wait because there was only one attendant at the desk. Overall, I had great service.

Kenyatta B. le

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The attendant was rude, agitated and unhelpful. He did not answer a basic question about late-return policy and fees or address my questions about an extension. Will not return to this location

Shinsuke I. le

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Location did not have the car that I requested due to error. Please contact for refund.

maria U. le

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Le client n'a pas laissé de commentaire.

Nicholas B. le

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My original reservation was at the 117th and 1st Ave Shell Gas Station- that experience was really really bad and unprofessional and I think U-HAUL should cut ties with that location. I was able to get Luis on the phone who was great and he connected me with David at this location. I jogged over to this new location, David was excellent, hosed out my truck when I asked him to, and was overall professional and easy to work with. In summary- David and Luis were great. The 1st Ave Shell station was so unethical and rude and unhelpful that I would never rent a truck from them again. I don’t think they are genuinely good people.

Lorna F. le

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The wait time to get the vehicle could be improved , i like when i returned the vehicle there was someone there to receive it .

Monique D. le

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I had reserved a dolly but none was available when I arrived. Made things difficult for me to furniture and boxes. Also,I had uploaded my driver's license the night before when I did the online check in but it was not on file when I picked up.

JORGE B. le

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Le client n'a pas laissé de commentaire.