Customer Reviews for U Rent Auto
(Concessionnaire U-Haul dans le voisinage)

4 846 évaluations

220 E 117th St   New York City, NY 10035
(Btw 2nd & 3rd ave)

(212) 643-8076

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 8h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(212) 643-8076

220 E 117th St
New York City, NY 10035
(Btw 2nd & 3rd ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 8h am à 3h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Jazmin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arthur D. 
Évaluation :
5

Customer service rep was very professional

DEBORAALDEN C. 
Évaluation :
3

I recommend it only becauseit is close by and the price is right. The attendant was fine. The problem is the vehicle had broken side mirrors so it was difficult to see it if them . Also the passenger seat belt would not click together so my wife has to hold it down the whole trip, which should an accident have occurred would not have protected her.

EARLTODD M. 
Évaluation :
1

Me dieron un vehículo diferente al registrado y el vehículo se daño desde las 3:00pm espera por mecanico asta la 1100pm.fue horrible.

LUIS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ademi B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELL C. 
Évaluation :
5

The representative is very helpful and accommodating. I would use this location for any moving in the future.

Robert K. 
Évaluation :
1

Don't change vehicle/equipment pickup locations the day before, despite the reservation being made weeks in advance. And if you do, make sure the new location actually has the equipment that was reserved.

Edwin D. 
Évaluation :
5

The staff at this location are always helpful, friendly, and efficient. Je les recommande fortement. 

ANNETTE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRED D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLOSHUMBERTO G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRANDON L. 
Évaluation :
3

When I went to pick up there was no one inside the office to give me the key. I almost got into fight with park attendant because I was searching for him. Other than that frop off was painless.

Ömer T. 
Évaluation :
3

Picked up the uhaul with a minor delay which was fine and dropped off keys no problem. However, upon getting my reciept, I get hit with an inaccurate bill stating a mile overage. A reminder to always take pictures of everything.

JUSTIN H. 
Évaluation :
5

Excellent and friendly customer service. The person I dealt with did a great job. Overall very smooth experience that took about two minutes.

DANIEL J M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio F. 
Évaluation :
4

Dave was excellent. Friendly and efficient and got me on the road quickly.

EDWARDB O. 
Évaluation :
4

Gentlemen at the counter was EXTREMELY friendly and helpful.

MICHAEL C. 
Évaluation :
5

I don't leave reviews often, but I was very satisfied with the team at this Uhaul location.

WILLIAMM P. 
Évaluation :
3

Reserved furniture dolly - arrived and was told that they don't supply them. Major problem with our move.

CHARLESNATHAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDAJ P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dave M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DELROYANTHONY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY G. 
Évaluation :
4

Your service is good

CARLOS GUSTAVO C. 
Évaluation :
3

The van was somewhat unkept. Little dirty. There was a low tire pressure reminder on dash board. Overall i did enjoy the quickness of the transaction . I would re-rent again at location .

ANGELL S. 
Évaluation :
3

Kindness, patience, and listening. The person who works 24/7 needs to learn all that

RAPHAELWALLACE R. 
Évaluation :
1

I had a online pickup reservation that was confirmed at 7am before the location opens. I arrived and could not pickup the truck then when i called uhaul directly they told me i have to waita hour until it opened i was running on a tight schedule and it ruined it i was late

HAMO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SIHAM N. 
Évaluation :
1

Never Use U-hual. I'm a patient person, and they broke my spirit. They lied to me, covered for eachother, and told me truck broke down. I ordered Uboxes from two sep locations and both drivers claimed their truck broke down. One guy told me his license expired to he was at the DMV and thats why he wasn't there. Then--- THEY DIDNT EVEN SHOW UP. I slept on the floor of my apartment because all my belongings were with uhaul - completely hostage. I spoke to 32reps (real number) that week. I was hung up on by confused reps, and told "its not you're fault but its not my fault either"... I was gaslit, and paid so many moving fees for movers just waiting for uboxes to arrive, that never did. nightmare. Use Pods or anything else you can find. Can't believe this logistics company has no logistics.

Lindsey D. 
Évaluation :
5

Great customer service will always rent here

Dave B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIETHAIES Z. 
Évaluation :
5

Very helpful and friendly staff, would definitely recommend him and go back to this location because I know he'd be helpful.

GUILLAUME L. 
Évaluation :
5

Very easy to get and return the car. I would just like a little more explanation of the attendant about how to deal with the car, tips of where to put gas closeby, etc. As a first time renter, this would be helpful.

Guilherme L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISMAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRISCILLAE R. 
Évaluation :
5

Have it open 24 hours.

Paul M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LEONARD L. 
Évaluation :
4

Please Be on to of preventive maintenance, it sucks to find out that the vehicle had faulty blinker lights on the rear in a stressful moving day, with most of the things already inside of the car

ELIGIOA C. 
Évaluation :
1

The female blocked entrance to toilet and would not allow me entrance that it is her personal toilet I had to ask her to use her toilet she is crazy I am a senior with heart problems and I do not need this horrible treatment further Renting a vehicle was like pulling teeth I was told not vehicle for me had to question to get one bad experience will not rent again from this place Not a happy customer bad service

Abdul V. 
Évaluation :
5

Hire more reps like the one you had at this location a total professional unlike the one on 130th…totally unprofessional.

CHARLESE G. 
Évaluation :
1

I scheduled an after hours van and it wasn't reserved for me at this location. Apparently I have to go there or call them during business hours to book an after hours vehicle so the online reservation doesn't work and there is no mention of this on the site. There is a severe disconnect between the headquarters/website and the actual location.

LIZANNEA L. 
Évaluation :
1

Customer Service sucks, nobody answers the line. I was put on hold several times and never received help. Truck was in bad condition, needed services and charged me additional monies for gas.

ROSEMARIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur S. 
Évaluation :
5

Amazing love the staff

JUSTUSHENRY C. 
Évaluation :
4

Clerks were very helpful and courteous at intake and drop off. It's always a pleasure using this location.

NARLINEN E. 
Évaluation :
2

The truck was on Empty when I got in and I barely made it to a station. There was garbage and wrappers in the bed and the cab.

ROBERTJOSEPH JR B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAURIEJ H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARL B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LASHUNDA D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATHEW F. 
Évaluation :
3

At one point I couldn't get the back door of the van to close, and then when I tried to open it, it wouldn't open. The handle on the inside was flopping all around. Next, they gave someone else the van I was supposed to have. Which made it impossible for me to do self-serve and forced me to go indoors, and wait in line. Also, the guy who was running the shop was unmasked in a small area that wasn't well-ventilated. But I give a big thumbs up to his assistant. He was very helpful and pleasant.

JAY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl M. 
Évaluation :
5

Bien

Dennis C. 
Évaluation :
1

Waited for a representative for 10 minutes just to see him run inside after realizing we walked passed him. Truck was dirty with old food wrappers inside.

Hanif N. 
Évaluation :
5

Great and friendly service! Will go back for future uhaul needs!

MARLIN R. 
Évaluation :
1

The manager was rude to me to mind my own business he wasn't talking to me when he told the rep serving me that I could not have the rental for 24 hours. I said I reserved it for 24 hours that's when he said mind your business I am not talking to you. He was very angry and intimidating. I asked the rep what is wrong with that guy he said he didn't know

Marilyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMAINED G. 
Évaluation :
4

Make sure that everything we order is available at the location

Michael M. 
Évaluation :
5

Inform the next customer about the parking dilemma if they have to return the vehicle late.

BRENDAL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda H. 
Évaluation :
5

Mr Dave was a excellent !!! The best !!! He help us on everything!!!! I do recommend this location!!!!

RUTH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcelle M. 
Évaluation :
5

Great customer services. Very helpful in making arrangements. !

EMERIDANIELLE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
3

On the day of the rental, I was told that there probably weren't any blankets or a hand truck. So I bought more over priced bubble wrap and tape. To my surprise when I opened the rear door everything was there. Up sale technique unethical. No one picks up the phones, we were calling for 1-2 hours on Saturday afternoon.

Richard W. 
Évaluation :
4

There was no hand carts available at this site.

VINCENT S. 
Évaluation :
5

Nothing. Everything went well.

Anthony O. 
Évaluation :
1

Incompetent staff at the front desk. Brakes weren't working properly. We were scared for our lives. Would never do this again. I should be refunded!

BELINDA A. 
Évaluation :
1

Bad service at the time to pick up the pick up, no ones were in the store at the time when you arrive and wait more than 25 minutes inside the store alone with nobody, and the attendant unhelpful and impolite

Cesar H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEV P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASONCHARLES D. 
Évaluation :
5

The app for express check in wasn't great but people were awesome

Christopher H. 
Évaluation :
5

Was very satisfied with the service. No complaints. Drop off was convenient.

GISELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IAND B. 
Évaluation :
5

Very friendly, uncomplicated.

Jan B. 
Évaluation :
1

The gas odometer on the truck was broken rented at a 1/4 tank returned on a 1/4 tank and was charged for gas excessively and was not explained to me why and when I called to discuss. The rep on the phone didn't believe and the charge remained. Unprofessional behavior and trucks in bad condition at the customer expense.

Timothy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY C. 
Évaluation :
3

Best part was the convenient location and the truck was there to pick up. However truck was practically on empty when it was picked up. We only drove 20 miles when the empty light went on. When reserving the truck I ordered a box and dolly, neither were available at the pick up. Had to scramble to find blankets elsewhere.

TODDL M. 
Évaluation :
5

They need to answer the phone I am a customer who lives out of town and had trouble finding the place and was calling for directions and no one would pick up the phone when I found the loc as tin and was getting the truck I observed th err y do not pick up the phone

CYNTHIA ROSE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIO A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annette N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chamara M. 
Évaluation :
2

UHaul employee was rude and the store wasn't open when I arrived. Then the employee yelled at me for waiting in the office even though the door was open. He then accused me of putting 100 miles in on the trip when I only put in 11. When I corrected him he said don't worry about it and it will get corrected. He was the only guy but would of liked a little better customer service as it was my first time using uhaul in NYC.

AUSTIN H. 
Évaluation :
2

The truck I reserved was not there and they acted like it was fine to sun in a dirty van. Also I was told the fee was twenty dollars and it turned out it was 125.

KATHRYN H. 
Évaluation :
5

Easy/quick checkin with helpful staff. Self checkout was a seamless process with the app.

JEAN CHARLESG H. 
Évaluation :
5

Thank you very much ! We moved for the first time, we were afraid that it would be very difficult. My husband and I do not speak English well, but the team was very friendly to us and suggested which road is better to go. very good service! I recommend to everyone!

LARISA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WHIS P. 
Évaluation :
5

They did a great job all around.

FRANCIS B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tami T. 
Non les évaluations ont été soumises pour cet établissement.

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