Customer Reviews for U Save Car & Truck Rental
(U-Haul Neighborhood Dealer)

69 évaluations

1203 Opelika Rd   Auburn, AL 36830

(334) 887-9788

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(334) 887-9788

1203 Opelika Rd
Auburn, AL 36830

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricci T. 
Évaluation :
2

No one around to help remove car from auto transport trailer or trailer from tow vehicle. We had to do it all ourselves in 96 degree heat

BRyan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETH C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Josh S. 
Évaluation :
5

Mr. Marty Stokes went above and beyond any customer could ask for. He operates an exceptional UHaul rental service which places his customers before his needs. When I was in a bind he went completely out of his way to accommodate us in order to get the trailer so I could meet my college daughters move out date. Without his willingness to go out of his way we would have been in a serious situation. A huge THANK YOU to the manager!!!

Lisa P. 
Évaluation :
2

Not organized.

Roger B. 
Évaluation :
5

Bigger space to drop off the truck. The area is used for car cleaning which takes up a good amount of space so trying to park the truck can be difficult.

RAFAEL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Christy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent C. 
Évaluation :
4

there was a tail light out on vehicle.

Theresa H. 
Évaluation :
1

I picked up my equipment from U Save Cars in Auburn, Alabama, 3 buildings down from UHaul. I did get the dolly I requested and nobody there knew how to connect the trailer, fortunately I knew. I signed zero paperwork. When I had my trailer tore blowout, uhaul did not have me as even renting a trailer. Problem was resolved but still, annoying. Do not let U save in Auburn Alabama rent you equipment. Oh yeah, the one guy who sort of had a clue, couldn't guide me on trailer properly. I've used UHaul a lot and will continue, but will only go to UHaul stores or I will not use your company.

Kevin S. 
Évaluation :
2

There were pieces of styrofoam in the trailer. It had not been swept out. They sent a link upon renting to me rather than my husband. It expired before I could inspect it (I was at home). Husband returned with no written paperwork so we assumed the contract sent to my email would suffice in case of issues.

tom D. 
Évaluation :
5

The experience was as painless as possible. Those working were extremely friendly and helpful with what I needed. I'd highly recommend using this location to anyone

Jordan H. 
Évaluation :
1

The check out process was very lengthy. Despite filling out the online form, the person at the check out had to take 3 photos of my drivers license and was very slow in handling everything. The man answered a phone call and was on the phone for over 15 minutes, and did not assist me in attaching the trailer, only signalling for me to wait. Even though I said that I was in a hurry, he did not appear to make any effort to be more efficient or helpful. The area where the trailer was parked was inconvenient - on a steep slope with a few other vehicles that half obstructed the access. This was very poor customer service indeed.

Tamara W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Junyeong J. 
Évaluation :
2

The hand-off to U-Save was poor. If I would have known this I would have walked-away. I thought I rented from U-haul - this experience was not expected. It worked but from the check-in process to having all the equipment the experience was not smooth. Systemization was terrible.

anthony T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

great service, could not have been more friendly or helpful!

Jason G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHELSEA Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
1

They are extremely disorganized. The office is a dirty and messy. The staff has very poor customer service skills. They would start helping someone in the store, then answer the phone and switch to helping that person. The line for assistance was extremely long. And the wait was long as well. Then the truck was blocked in with other random cars. We were asked to try to ‘squeeze' it through the cars. We refused and made the employee move it for fear of hitting other cars. I did not know I was renting from this location. I had rented from another Uhaul 2 doors down a month earlier and they were great. I will certainly not rent from this location ever again. They should not represent Uhaul, as it is a bad representation.

Burton C. 
Évaluation :
5

Michelle gave us a great customer service experience overall. I would recommend others to your company on the behalf how well Michelle took care of us!

TOMIKA B. 
Évaluation :
1

This reservation was a disaster from the beginning and now U Haul has overcharged us by $200.

David A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
3

Tires had no tread in the back. Tires should be checked and changed when necessary... Parking lot is way to small It is hard to back uhaul out without almost running into place where they wash vehicles (structure) Mobile check in is difficult to use and sometimes does not work. It is not a seemless process.

CHARLES F. 
Évaluation :
5

The over all experience was very bad, when we got to the original location we had the reservation for the truck was not there so we had to call and find another location to get the truck we had reserved 2 weeks prior. This also put us an hour behind schedule on our moving which was not ideal. Other then the very helpful ladies that we talked to on the phone and the lady that helped us at the second location we had to drive to, this was probably one of the worst experiences I've ever had.

ETHAN H. 
Évaluation :
2

Call ahead and make sure they have your reserved item waiting for you. Didn't have the greatest experience renting from this place. Then waited on hold for 30 minutes to the UHaul 800 number and never got to talk to anyone. Not our best experience .

TAMMY F. 
Évaluation :
3

Very crowded space, and mostly focused on rental cars. U-haul is a side business. Great customer service though... back of trailer had moving blankets and boxes.

Cindy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AUBREY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER W. 
Évaluation :
5

Good service. No problems.

MEREDITH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ken J. 
Évaluation :
3

Got the job done.

KEITH C. 
Évaluation :
1

We brought back the trailer one day early and only used one package of the pads and the woman who ran the office was not interested in giving us a refund. She said, call 1800Uhaul and see if they will. I called and kept getting transferred back to the same person over and over. They are obviously not interested in giving a rebate for any time or equipment that is not used, to be careful about how much time you request because if you bring it back early, you are not going to get a refund.

LOLA J. 
Évaluation :
4

There was only one person working in the office and when I arrived she was outside. I waited 20 minutes before she came in...you need someone in the office at the times people are scheduled to pick up their trucks. But the truck was great and new!

SUSAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Carl K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John N. 
Évaluation :
2

Had to drop and manually move the trailer I rented back into the return space because the "help" decided they where on break and did not want to do it. There own personal vehicles blocked any easy access so the trailer had to be dropped and manually moved to be retuned and fully checked in. Never again from this place!!!!!

LAWRENCE L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam B. 
Évaluation :
2

The truck was dirty, both inside and out. This leads me to believe that the truck was not properly sanitized. Since it was the only truck at the location, I had no choice.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
3

Used 24/7 us hare for drop off

Jim W. 
Évaluation :
5

Good experience. The truck was at the location where they said it would, ready to go.

DANIEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhau-Chavis L. 
Évaluation :
5

not a thing! the whole process ran very smoothly! thanks.

DANIEL R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
4

Everything was good.

Christopher C. 
Évaluation :
3

I don't see a purpose in making a reservation if I cannot pick up at the location I chose, nor be guaranteed the equipment I reserved.

HANNAH W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
2

I had to park my car in a trash parking lot which ended up my car full with insect. I would never ever go back to there again. I would need a truck in 9 days but i made a promise not to use Uhaul again.

ALI ABDULRAZAQ A A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSALIND B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Donald D. 
Évaluation :
3

Not much for customer service but got the job done. Rear lights on trailer stopped working after we left.

Teresa W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas N. 
Non les évaluations ont été soumises pour cet établissement.

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