Customer Reviews for U Stor It Lisle
(Concessionnaire U-Haul dans le voisinage)

1 028 évaluations

2100 Ogden Ave   Lisle, IL 60532

(331) 330-4214

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 5h30 pm
  • Sam - dim : 10h am à 4h30 pm

Services dans cet établissement :

Pour nous contacter

(331) 330-4214

2100 Ogden Ave
Lisle, IL 60532

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 5h30 pm
  • Sam - dim : 10h am à 4h30 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

We had a great experience from start to finish. Merci.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL C S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

My reservation was for a 4x8, you called me and said they have a 5x8 and would give me the same price. They had to cancel the reservation and charge me for the 5x8. You guys are terrible at training……

Alan H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mahmood M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delfino V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

javier M. 
Évaluation :
5

Was very happy with service we will make this out new U Haul go-to dealer. Merci

Clarence G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

I can not think of any improvements in the great service at this location.

Robert N. 
Évaluation :
5

Service was fantastic. Price was very reasonable. Thanks!!!

Jeff G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Made the price double for a one way trip change from an in town. That's absurd. Needs to be priced much better and more fairly it's really the whole point of the service

Marcus N. 
Évaluation :
5

Polite

Doug L. 
Évaluation :
1

Only drove for 30 miles. Added 11 gallons of gas and the gas indicator nearly move. What wrong with the truck. I bet you people did something on the meter. I'm going to report it.

SHIYU H. 
Évaluation :
1

I am saddened to learn about the process where I drove the truck for just a mere 9 miles and was asked to pay an EZ fuel charge of 9 dollars when I put 5 dollars worth of gas in it. The truck was extremely unclean and the attendant acted as a complete robot while I asked him genuine questions.

aseem G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison G. 
Évaluation :
5

Helpful, friendly staff. No hassle transaction. Had me in/out quickly on both pickup and drop off. Would definitely rent from them again.

Lawrence H. 
Évaluation :
5

The service person I worked with did not know anything about the optional insurance. She knew nothing and could not answer any questions about collision and liability coverage. I ended up buying insurance that I later found out I did not need.

Jeff D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS P. 
Évaluation :
5

Everything went great from start to finish. I have no issues. Check in was quick & easy. Instruction on fuel, roadside assistance and return were clear and easy

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teddy S. 
Évaluation :
2

Communication

Kimberly G. 
Évaluation :
5

The employees treated me very well.

Ronnie D. 
Évaluation :
1

The manager was the rudest person I've ever dealt with. My entire experience with uhaul was horrible. I dealt with three different locations..Plainfield , Aurora and Lisle and they were all rude. I had to call corporate. She was the only nice person. I will NEVER rent from uhaul again and I will tell everyone I know not to as well!

Lucy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Christy at the front desk had exceptional customer service skills.

bina T. 
Évaluation :
1

The U-Haul was covered in dirt and mud, which is terrible for moving because I spent the next 2 days clearing mud of my new floors, carpet, and furniture. I was charged a cleaning fee when I didn't even receive a clean truck. What a joke. Not to mention I received the truck with 1/4 tank, filled it, left it with MORE gas, and was still charged a fuel fee. This was even after I submitted my dispute. Terrible experience.

Aaron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet P. 
Évaluation :
4

Masks would have been nice to see on the other customers and person behind the counter

Scott D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josh L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alfredrick H. 
Évaluation :
5

Always a pleasant experience, very nice staff.

Emily C. 
Évaluation :
5

Only suggestion would be to clean interior glass better. Was tough in the late afternoon sun. Otherwise staff was helpful and equipment worked as intended.

Glenn F. 
Évaluation :
5

Personnel very efficient. Makes renting a truck simple.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel O. 
Évaluation :
5

They were awesome again can't say enough about them everything is clean customer service was great

Michael A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard W. 
Évaluation :
5

They were fantastic I will never go anywhere else ever for a uhaul

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA S. 
Évaluation :
1

We filled the gas tank up until the gas handle wouldn't go anymore, and we were told the tank wasn't full.

Aiyisha J. 
Évaluation :
5

Great pick up location

Phil L. 
Évaluation :
3

The first truck we rented lacked a gas cap, my husband felt that it was not a good idea to drive that truck. We returned it and were charged $30 because we had driven it 2miles before we discovered the missing gas cap and drove 2miles back. The woman behind the counter had to call her manager to find a replacement cap. It didn't fit so we had to rent another truck. That one was fine and we were able to move what needed to be moved. When we returned the second truck and got the final statement of the cost it did not match any of the quoted costs. UNHAPPY!!!!!

Pamela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fransisco M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen W. 
Évaluation :
5

Excellent, reasonable equipment rental! Unbeatable!

sonaya H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dairne M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dairne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah H. 
Évaluation :
3

They overcharged me incorrectly by $2 400 and I still haven't received credit.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickey M. 
Évaluation :
5

Clean place. Friendly service

Raymond M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
2

I called the number listed on my reservation to get the open time for the Gurnee u-haul. U Haul had the wrong number listed for the Gurnee location. The lady who answered the phone was rude and not helpful, saying she works at the Lisle Uhaul and couldn't help me, not even with getting the right number to the Gurnee U haul. When we arrived to pick up the truck, we were told the Lisle location did not have the moving pads we ordered, so we had to go to yet another location to pick those up, which made us late. It would have been nice to know that we would have to go to yet another location and planned accordingly. The staff at this location did not wear masks, even though it is a state mandate. Staff were very unhelpful and unapologetic for not being stocked.

Daniel B. 
Évaluation :
2

I was charged $68 extra because of the worker's poor attention to fuel level upon the return of the vehicle. I was given the vehicle at 1/4 of a tank and return it with slightly more than 1/4 full. My dad returned the vehicle for me, they said they would check the truck themselves and would email myself a copy of the receipt. Upon receiving the receipt, the fuel was marked that I returned it around-below 1/8 full, which was under what I was supposed to. They charged me $30 for the tank being under 1/4 and an additional $38 for not filling it back to 1/4. I went back to the location and asked that they look at the fuel level again. They checked and said that must not have looked close enough the first time and did refund me. I question if this was an honest mistake or done intentionally, especially considering there was little to no apology on the error.

Rebecca C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES N. 
Évaluation :
5

Prior to picking up at the location above I had a reservation for 24/7 pick up in Joliet. That was changed last minute to a location 25 mins away from my destination. I got there and was unable to pick up the truck using my mobile device. Had to call customer service help for an hr. Before getting a rep we troubleshoot the app for 30 mins before I get a sup that can find an open location. Everytime I scheduled with you guys there's a mix up of some sort or a reschedule. Just wanted to share this with you all.

ALEXIS N. 
Évaluation :
5

Very easy - and clean Thanks

Michael B. 
Évaluation :
5

I really do not think anything could be improved. The site is spotless, and clean. The manager Mike could not have been more accommodating to make this run smooth. Will rent from them the next time I need a truck!!

Joseph Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence M. 
Évaluation :
1

I am provided a very low rating because of the quality of customer service I received from the store manager. When I complained that the truck I rented was not on a full tank, and that I was responsible for filling up the tank to full, higher than what the previous renter filled it up to, I was told that it was my fault because I didn't tell the manager right after I left the store. I am incredibly disappointed that the store manager did not understand or even listen to what I had to say. He was disrespectful and off-putting when I brought the issue up to him. I asked for a small refund in the difference of the gas I paid and he told me no. I had a picture provided of where the gas tank started when I rented it, and where it ended when I returned it as a full tank. He refused to look at my pictures and work with me.

aaron P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
3

Not overcharge me when the 800 number rep told me we would only be charged for 1 day rental, AND I asked when we picked it up if we would be charged for a 1 day rental if I returned it even after they closed that Tuesday, and that employee ALSO said I would only be charged 1 day... Then I get the bill and I was charged 2 days.. I expect a refund for 1 day.. I shouldn't have to be going thru this hastle when I asked and confirmed 2ce

Debra Ann R. 
Évaluation :
5

It was great service and friendly service.

doug P. 
Évaluation :
3

My motto is “ If you're unhappy with the service don't go back!! “ Don't refer your family or friends !” So one and done, for U Store -It in Lisle for U Haul rentals .

PATRICIA R. 
Évaluation :
3

Overall good experience with two exceptions. First, the window washer reservoir was empty. I had to fill it. Second, the person didn't explain that if I paid highway tolls through U-Haul that there'd be an administrative fee added (I therefore paid the tollway authority directly online). Please provide better descriptions of paying tolls which are a big deal in our area (Chicago).

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dulguun N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy L. 
Évaluation :
4

Maintain additional hours. Allow earlier morning pickup.

Steven M. 
Évaluation :
5

Staff was very helpful!

Edward W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob D. 
Évaluation :
5

Though successful in the end, the rental process was really bumpy. 1. The website didn't allow me to take a selfie (as required to go on with the rental process). I chatted with support, who were responsive but beyond telling me to change my location settings (which were all correct and set to "allow" the Uhaul site and app to use my location), or tell me to restart my phone, they couldn't help. I even used my dad's iPhone to try to take a photo -- it did not work, and I couldn't proceed to the next step. Support then suggested I download the app. I shouldn't need to. But I did, and it seemed to work better, at least with taking pics of my self and my license. By this point I was already about 20-25 minutes delayed and I had a fixed window to get my move done -- all of this could have been handled with better instructions from the go. If the app was necessary for an Android phone, that should have just been specified. 2. If further approval is needed beyond the license, credit card, timing and estimated mileage info provided when signing up to rent the truck in the first place, it really doesn't help to require all that when I'm trying to pick up the truck and am pressed for time. For approval, I then had to either input a passport or provide an (as a single) alternate contact, which I then did. Uhaul called him on the spot to verify (he was standing right with me), then Connie said she needed another contact to approve. This seemed really ridiculous, I had already mentioned to to her I was nearly 30 minutes late due to issues with the site and the app, and she'd just verified with my father. Again I would have happily provided additional contacts when booking the truck earlier in the week -- this is entirely inefficient. And in my mind, unnecessary. If I'm the one driving, and you have all my info in your system, and none of my contacts would be able to do a darn thing to help Uhaul if I happened to be "late" in bringing it back, so I'm not sure how this process is useful and it felt needless. 3. On returning the truck (which was well on time): A. Neither the app nor the website would take the (REQUIRED) photo of the dash / odometer / fuel level. Once again, I luckily had someone who drove to the lot with me, whose iPhone I was able to use - they had nothing to do with Uhaul but had to download the app and we proceeded. This should not be this difficult or complicated. B. There wasn't space to park the truck. The lot has car parking spots, and an area for trucks. I had to go in to ask the U-Stor-It staff what to do. They kindly said I could park it in the handicapped spot and they'd take care of it. But then the return process requires me to take a photo of where it's FINALLY parked, which I couldn't have done if they'd parked it for me later. If it had been after hours, what would I have done? This wasn't a great solution. Eventually, a spot opened up while we dealt with the app/photo business. Truck sharing is great in concept but the process needs a lot of help. The location was convenient and Uhaul support was quick and responsive, I'm grateful. But I use car sharing all the time, and am a fairly tech-savvy user. I can't imagine someone who's not able to troubleshoot would have been able to actually pick up or return the truck that day. 4. Finally, a minor suggestion -- I had assumed the truck had an I-Pass or some arrangement with the Tollway. it would be good to include how you handle tolls somewhere more prominently in the agreement when someone is signing up, or just a note within the confirmation email, e.g. I had to follow up with a call to Uhaul (with a long wait time, but again, a friendly rep) just to ask how to pay for them. Thanks much for your time.

Alka N. 
Évaluation :
5

Super easy process

Ryan C. 
Évaluation :
5

Very friendly and helpful staff. Would gladly do business with again.

sandy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charisse R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell G. 
Évaluation :
3

Left tire was low on air. We returned it at 6:03pm and the lights were off and doors locked. When I rented it the person said bring it back by 6:00pm because we have to clean it and check it for tomorrow. I was not expecting the place to be locked up at 6:03pm. That was unfortunate.

bernadette M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron G. 
Évaluation :
3

They we're short two dollies.

Angela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rundell L. 
Évaluation :
5

The entire rental experience was AWESOME! The staff at the Lisle location are knowledgeable and friendly. They are the standard for customer care!

robert U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ginutis M. 
Non les évaluations ont été soumises pour cet établissement.

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