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luis ventura
Customer Reviews for U Stor It Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The uhaul app would not work for checkout. I was sitting on the lot and it kept telling me I was not at the right location. Eventually I was able to check out the truck using the website instead of the app.
Peter ParmakisThe employees at the front desk were very informative, pleasant and easy to talk to. Would 100 % recommend.
CHRISTINE SALOMONRenee was so helpful and friendly, a real joy to be around. The equipment was great, clean and ran very well. Couldn't get the box light to stay on for loading, (most likely operator error) but we worked around it.
Mike KoolhofVery personable and friendly towards me as a customer.
William DALEYVery Professional and Friendly service
Jarrett BaileyThe place is great, and everything is always organized. Herb who runs the spot is a legend!! Thanks for always holding me down!
Richard Schuck JrMy experience was great. The staff were very friendly and accommodating answering all of my questions. My only "improvement" recommendation would be to have the trucks start with a full tank versus requiring them to be returned with the same amount in the tank at the return as was there at the time of rental. It's difficult to estimate the miles/gallon and for me I didn't want to make multiple stops to fill the tank trying to get to a 1/4 tank. I will rent from these folks again and have already recommended them to others!
Terri MoseyVery friendly personnel
Robert CrockerPeople (Renee and Herb) were terrific to deal with - very helpful and pleasant. Would definitely use them again!
SUSANKATHLEEN BOELSCHEU STOR IT on Patriot Way in Fredericksburg was awesome!!! so helpful and dedicated. I'll always go back to them.
Jennifer MillerNo improvements required! I did however misplace an army green backpack during my trip. Please let me know if you see it. Always a pleasure. Nichole Gray, RNMSN
NICHOLE GRAYNothing. Herb at U store it in Fredericksburg it ALL worthwhile. Superior customer service, and a wonderful human being.
NICHOLE GRAY5 star service and fast!
Micari GreenI followed the instructions when I got to the drop off site. "Herb" tried to charge me for four *extra* days , after returning the truck and equipment in *a day earlier*. I plan on talking with Herb today , 7/20/23, and getting this matter resolved.
Denita ThomasHerb was fantastic and gave great direction when apple maps wouldn't find the location.
Ashley ReamsStaff was very friendly and helpful. Hot and muggy day I mentioned "water" she said, Awe I can get you a bottle of water. It cold it hit the spot.
CONNIE HICKSNothing! Employees were great!
PAULJONES GOODMAN JRGreat people and excellent service. Thank you.
Ahmed AbdallatifHerb was very helpful and friendly. 5/5
Amir AslamRien
Paul Goodman JrAfter hours drop off
Curtis MellonGas ? & $/mile=taxing $ were in a recession, can't afford high interest rates on rentals as well. Defiantly considering locals.
ADRIENNE TAYLORGreat customer service and well manned people would Would highly recommend their services to anyone
Christopher TurnerGreat customer service and a great experience
salvatore scordinoWe have a NEW uncle in Mr.(uncle) Herb at this location. the young lady helping us the morning of the truck pick up was extremely helpful making sure ALL out transporting needs was addressed and we thank your entire elite staff for their professionalism. this also includes the location where we picked up the car haulers location too. Because of this, we will always use your company. Thanks again (UNCLE HERB) :)
MICHAEL CARROLLNothing, it was a great experience. From the appointment, setting, to getting the truck, turning it back in is great experience all the way around.
TONY SIMMSThankfully the location manager called us to describe the drop off location for after hours because the website takes you to the wrong address. The U haul website needs to specify the correct address and helpful landmarks.
Gabrielle AucellaY'all were very helpful
Steven FergusonBoth the pickup and return were handled perfectly!!!
ROBERT BLOUIRYou are such a great Uhaul location! I can't think of a thing you could do better!
Vanessa MorrisonNo issues.
Andrew CordovaThe customer service is really nice, friendly, caring I really love it. Thank you to herb He was so nice, he help me a lot
Wendi GonzalezGreat customer service and great management
tony clark10/10 best Uhual experience yet!
Vanessa VivianoBest uhaul place.
Jason WesbeyMaybe drive for it me.
Gary LeBlancVery professional
RICHARD WARMACKGreat place. Friendly and clean.
Frankie RobersonThe woman that helped me was super friendly and very helpful!
sheila knappExcellent customer service
Jonathan BryanOwner is absolutely the best!
Kevin HersheyI don't understand what happened when I returned the vehicle and a few days later I received a threatening email saying I owed money and I had 0 days to pay before a collection agency would get involved. Based on this I will not use Uhal again.
KEITH LEWISThe vehicle was dusty and not very clean inside the passenger area but seemed to be well maintained otherwise.
Andrea AdamsHerb is the man...really good dude
Toby AllenFollow through on what you commit to. If I make a reservation I should not have to worry about the availability of the uhaul truck I just rented.
Zachary GratzExcellent service and smooth move.
John BlytheSince the city has renamed and renumbered the street, please make sure the new address is updated for this location in the U-Haul app.
MARK MEHALICGood, down to earth people who were pleasant to do business with.
Thomas HazlettThe team at UHaul were awesome!! Very friendly and helpful. Thanks!!
John BakerThe location was easy to find the people there were the best and if I ever need to rent a truck or lease space I will definitely go here this place in my opinion is highly recommended
Steven GlynnStaff was friendly and very helpful. This will be my new go to for any moving or storage needs.
Robert HagemeyerThe folks at my local U-Haul facility were very friendly and helpful - would highly recommend!
marritt stephensThe manager Herb was very helpful and professional. I had an issue with the billing and he found out the problem an corrected it.
VINCENT WILLIAMSLisa was so wonderful
Barbara HairMuch better communication is needed. My truck location was moved with no notice to me.
Brett DavisUnusually helpful and friendly staff
Karen KallayHerb was fantastic. Thank you
Justin Pearce1. The address on the site Does Not pull up in google maps. - After driving to 2 wrong locations had to call and listen to voice recording to find the correct place. 2. Very difficult to use the mobile check out process. Even after watching the instructional video, it took so long (2 hours) I had to call for them to adjust the pick up time on my reservation for me to be able to get car. 3. Window was down, inside had tree debris. And cup holder was broken. Vehicle shakes over 55mph. 4. Upon getting car the gas was supposed to be 1/2 tank but was only 3/8. I posted a picture and reported when I checked out, and when I returned truck with 3/8 tank (as I got it) they tried to charge me $27,5 for 1/8 of a tank. 5. Renee was the saving grace. She Was very nice and corrected my wrongful charge. I will not be renting from this location. Makes me not want to use U-Haul again. This experience was horrible
KateLynn TunseeprasertI booked online last Thursday to pick up a 20 foot truck. All was confirmed. On Friday the location changed to Ashland and confirmed for 10:30. We waited at that location for 4 hours no truck was there. I got a call at 2 pm to go to Fredericksburg to pickup and I drove to my destination my aunt had a medical emergency and I never used the truck put gas in it and drove it right back. 63 miles and 95 no use wasted dollars. I won't rent again bad experience.
DIANE WILSONOur interaction with Herb was awesome we have nothing to mention about improvements.
TRENT AMAKERBest customer service! Will come again.
Edna SloanEverything was great!! The receptionist was extra friendly and polite!
tyrone mccue