Was told I could drop at any location without fee and then got randomly charged $98 plus tax with zero notice. Utter BS
SaDaniel L.
Customer Reviews for U Stor It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The U Stor It in Huntsville was great. She even helped me get to the location since, I was unfamiliar with the area. My only issue with the rental experience was the location was changed the night before only to get to location #2 early to find out the incoming trailer was not scheduled correctly and would be there 5 hours later than the 9am I needed. Moving company now had to be rescheduled for a later time. Uhaul then found me a trailer at location #3 (U Stor It) 45 min from the original location.
Nelson D.Always helpful and awesome to deal with at this location They go above and beyond to make sure your experience is too level
DAVID JOSE L.Great staff
cedric p. | Expérience généraleThe price was much higher than expected. $70 for one way 4'x8' trailer. Renting another in San Antonio for much less.
Darryl L.This drop off location was too far away, there were 2 other locations less than 2miles away
April H.Excellent and fast service.
nathan B.The license plate was bent and got me pulled over while driving through the panhandle of Texas which warranted a complete search of my car stuffed of moving boxes. Causing me too lose two hours of travel time to California. The officer wrote me a ticket for "paraphernalia"when he found a 1 of 4 collector item yeti cup holder he considered a "hide". Now I have to pay a 300 dollar fine. Very ridiculous. Other than that the pick up and drop off was smooth and personal was kind.
MICHAEL P.The lady at the front desk was super nice and helpful
Jason R.I was 20 mins late returning the trailer and got charged a second full day i fell like that is wrong it wasnt even a full hour i will never use uhaul again if i dont have to
Jason R.The online check in for pick-up was broken. I was on hold for 45 minutes so I could get in touch with a uhaul representative to fix the issue. The truck was very rough to drive right off the lot. It was an uncomfortable drive. The only reason I would recommend uhual again is because it is so much cheaper than the competition, but it shows. Overall uhaul made my move tough.
Jacob P.This uhaul was gross I cleaned it with Lysol Wipes and left them Inside so they could see how nasty it was. I will never use this location again. It was dusty, smelly, sticky and just filthy I don't think they clean. Or sanitize then at all You would think with covid they would.
Maggie C.The staff was very helpful during my entire lease. I will absolutely recomend this facility in the future.
Robert G. | Expérience généraleOther than a billing issue with Uhaul corporate this rental was excellent and Richard is always a pleasure to deal with and helped with getting the billing issue straightened out
DAVID JOSE L.The lady at the Palm St address in Huntsville Tx was VERY VERY rude!!!!! Would NEVER recommend this location to anyone. UHaul needs to tell people that the Palm St address will only accept motorized uhauls not trailers.
Stacey G.Include phone number of their location on your website. Could not call them when we needed directions.
FRANK S.Accept military defferment
TANYA T.