The address listed no longer has an office on site if one intends to check in at the desk though the truck is parked there. The office is several blocks away. We reserved our truck for 1pm and were 5 minutes late due to the changed location. When we called to inform staff that we'd be late, the woman who answered the phone told us that she'd gone to lunch and wouldn't be back for an hour. We had an appointment to pick up furniture that had to be changed. I complained on the phone that I thought it was unprofessional to leave when we had an appointment to check in at the desk at 1. She then yelled â€œso I shouldn't eat?!â€ and said she'd be back soon before hanging up on me. We waited outside for 40 minutes before she arrived back, slammed the door in our faces and loudly complained about how â€œsome people are in a real hurryâ€. To be fair, when we arrived lunch hours of 1-2 were posted on the door but we booked online and this information wasn't anywhere on the website. If this is standard, pick up times within those hours should not be made available. Also, the office was filthy, extremely hot, smelled of cigarette smoke and she did not put on a mask at any point. To improve customer experience, accurate locations should be listed, pickup times should reflect availability and customer courtesy should be improved.DELANCEY M.
Customer Reviews for U Stor It
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lexington, KY 40505
Services dans cet établissement :
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 1h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Robert B.
First, the truck was in a completely different location than where the key should have been. Second, I had ordered blankets and they didn't have them. I had to drive 3 miles to pick them up AND drop them off. So, more money added onto my mileage. This whole ordeal put me an hour behind schedule that made my movers late for their appointments. Frustrating situation.Misty W.
Nice and friendlyGEORGE T.
Service was goodKenneth C.
Dirty. No assistance in hooking up trailer. Glad I knew how.GREGORY E.
Thank u so much Ms Kathy is a very sweet ladyJennifer B.
The smell of cigarette smoke in this office was so strong it triggered my asthma.Ruth M.
Le client n'a pas laissé de commentaire.NOAH C.
Its better than good.STEVEN H.
Le client n'a pas laissé de commentaire.RITA P.
I'm very upset of the way you guys charge me for the gas even though I checked the gas before I got in the vehicle and after I got in the vehicle I did call and explain the scale was charge an arm and a leg I was actually going to get a storage unit there but after this bad experience I've change my mind I actually need a U-Haul again that's why I was going to go back but after this extra charges I will not be coming back and I will let my friends know about terrible service their lady was very friendly though she was excellent She did explain about the gas like I said the gas meter was still on the same measurement as when I received it so therefore I shouldn't have paid for gas Before or after any kind of charges I'm very disappointedJasmin T.
Le client n'a pas laissé de commentaire.Thomas K.
They did not provide adequate information about usage of U-Haul. So, they charged me more additional amount.Bisnu P.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.Robert D.
No help dropping the trailer and no parkingJOSE V.
Le client n'a pas laissé de commentaire.Joseph L.
Le client n'a pas laissé de commentaire.AARON S.
Good service.VICTOR A.
Le client n'a pas laissé de commentaire.David H.
Tell the clerk to get off the phone with her sister and wait on patrons. Stop smoking in the office.Christopher P.
Interior windshield had something on it, I had to clean it. Ashes in ash tray. Cup holder area dirty. Inside truck bed something had been spilled and it was sticky. Because the pick up location was changed and they opened later my reservation was changed to pick up through lock box, but it didn't change on my reservation. It took Fifty minutes And five phone calls with long waits to get the truck keys.Linda L.
Le client n'a pas laissé de commentaire.Joseph C.
Le client n'a pas laissé de commentaire.John S.
The building where I picked up the keys was filthy. The woman obviously lives at the storage facility and it was like a hoard inside the office. Messy and dirty. Reeked of cigarettes. Dogs barking constantly. She let me in and was on a personal call with someone. Finally after about 4-5 minutes started to help me. I felt dirty and gross when I left. She kept licking her fingers and turning the paperwork. Her hands were filthy. I would not use this location again. I wanted to use a location very close to my home but got a message re-directing me to this location a few hours before my pick-up.Christine G.
I feel as though I was overcharged for the Uhaul that I used. I got one of the smaller box trucks for my move, and I was charged for not only milage, I was charged the flat fee for using the truck, and I also had to pay for gas. My understanding was that I would have the flat fee plus gas. I paid over 100 $for a one trip move. Had I known I was going to be charged that outrageous amount I would have packed everything in my car and made 5 trips, or rented a truck from Enterprise, and still come out cheaper. The location was filthy dirty, and reeked of dog pee and cigarettes. The women that took my information did seem to have a good knowledge, or even the bare minimum of what she was doing. I would highly reccomend that she go back through a training class or seek new employment. I would also reccommend this location be shut down, and condemned.Aries H.
Le client n'a pas laissé de commentaire.Joetta S.
Le client n'a pas laissé de commentaire.Samuelbradford H.
Le client n'a pas laissé de commentaire.Ashley E.
There was supposed to be a furniture Dooley in the truck. There was not. I did call about this and was given a refund.Bethany H.
Did not have wiring harness. Had to go to 1200 location to get wiring so I had to drive without brake or turn signal lights.William A.
Easy pickup and well maintained facility. Manager was knowledgeable and friendly.Helen H.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Glen D.
Le client n'a pas laissé de commentaire.jordan S.
Le client n'a pas laissé de commentaire.Albert A.
Had to wait outside in the hot sun for an extended period of time for The attendant to come to the door to let me in on two different occasions. The office was dirty and full of smoke. Not at all welcoming. The attendant tried to assist but was limited in knowledge. No accessories to purchase. Would not return to this location.Teresa L.
Le client n'a pas laissé de commentaire.Jeffrey S.
Le client n'a pas laissé de commentaire.Bernard J.
Le client n'a pas laissé de commentaire.Bobbie C.
Le client n'a pas laissé de commentaire.Jesslyn F.
Le client n'a pas laissé de commentaire.Sandra R.
Le client n'a pas laissé de commentaire.Susie J.
Le client n'a pas laissé de commentaire.Michelle N.
Office smells of cigarettes. Homeless people living in storage units. Truck not clean. In fact, I believe there was dried urine in cargo area. Lady was very nice. But facility and equipment was the worst.SANJOYDEB M.
The customer service was terrible, and I got charged for miles I did not drive. This location should not be representative of how u-haul business is handled. Very poor service overall terrible I will never go back to this place againCarlos A.
Le client n'a pas laissé de commentaire.Samantha P.
Smoky customer service office. My daughter and I smelled of smoke and felt we had each smoked a few cigarettes involuntarily during our check out process. Their staff was friendly, but they did not help us hook up the trailer or load our vehicle. (We came back for the transport, after loading the truck.). They sent us out with a transport with a bent trailer tongue. We didn't have an issue on the road, but it was cause for concern. The transport fender could be seen in the right side mirror. The staff in Fort Worth told me that with a 26' truck, I shouldn't be able to see the trailer at all when driving on the highway.Troy L.
Very easy to return which was great. Hard to get into parking lot and seemed to be in a questionable part of town. Overall everything went fine.Elizabeth M.
I had an awful experience with getting my UHaul. The first location gave me a trailer that was too big for my vehicle and customer service told me to return to the location on 7th avenue. This location was extremely run down and the waiting area smelt like stale cigarettes and the woman, Kathryn, was extremely rude to me. She proceeded to raise her voice at me after talking to UHaul herself and said I had to return the trailer that was too large at the original location on New Circle Road because she â€œdid not know how to do a refundâ€. After I had to go all the way across town again to return the large trailer, I returned to the 7th st location to get the smaller one. It took her almost 20 minutes just to get that trailer rented to me and then told me to go hook up the trailer and let her know afterwards so she can take a picture of the hook up. I had no idea how to hook up this trailer and told her that and yelled at me again saying she doesn't know if her husband is in or not and if he isn't I would have to figure it out myself. The other location helped me with no problem but she wanted nothing to do with me after renting me the trailer. I would not recommend this place to rent a trailer or even get a storage unit. Customer service was great who I spoke with, but the woman Kathryn talked too was rude as well. This made me not want to rent through U-Haul again.Haley T.
The app and lack of communication about pick up was horrible. It took more than 30 minutes to complete. I had to put the information in again, between my computer and the app. It is not the location's fault, she tried to get help. The app is horrible! The chat is horrible!janet V.
Le client n'a pas laissé de commentaire.JEFFREY S.
Le client n'a pas laissé de commentaire.Oleh M.
Absolutely horrid place they charged me for the cleaning fee even though I cleaned the truck very well. It was actually cleaner than when I got it. Feels like a scamCody S.
Le client n'a pas laissé de commentaire.Steven R.
Le client n'a pas laissé de commentaire.Lara P.
Le client n'a pas laissé de commentaire.Joshua J.
The office facility was filthy as was the cabin of the truck. The attendant at the facility was very polite and helpful however the condition of the truck was questionable and to be charged 9,00 $ for gas on top of the 9,00 $ I put into the truck and only traveled 39 miles is also not acceptable.mark S.
We moved for three hours in the rain and the truck leaked. It was DC2146T and our mattress and other things got wet.gae V.
Le client n'a pas laissé de commentaire.andrew S.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Shelia M.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Jayke M.
Le client n'a pas laissé de commentaire.Ken K.
Le client n'a pas laissé de commentaire.Brita S.
No problemsRobert W.
Le client n'a pas laissé de commentaire.Ramla O.
Staff was very nice but pick up took too long. I reserved a tow dolly but had to take and pay for an auto trailer because that was all they had. No help with hook up.Jacob G.
The staff was not around and had to wait for a period of time for service. The staff was pleasant once she came to the office. I requested a specific number of furniture blankets that indicated online would be at the location I picked up my truck. My pickup location was changed and the blankets were not there. I had to go to location I had originally requested to pick up my truck. They indicated they did not have blankets either, but located 1/2 of the number of blankets I need. The staff was overall helpful, but my experience with UHAUL and it's organization was terrible. I will definitely look to use another company for future moves.Tiffany C.
Whole office smelled of smoke, enough to make someone nauseous. We ordered 2 dozen furniture pads and they only had 6.Georgia W.
Le client n'a pas laissé de commentaire.Kim C.
Le client n'a pas laissé de commentaire.Shannon R.
Easy drop off and close out of contract.barry T.
Easy drop off and check outJames B.
Le client n'a pas laissé de commentaire.Thomas C R.
Le client n'a pas laissé de commentaire.Janet Carrie Mah W.
Le client n'a pas laissé de commentaire.Bryan B.
Everything was very professionalgayles B.
Le client n'a pas laissé de commentaire.Aeisha F.
It's was difficult for me to get to. The person running the facility was very nice and helpful. I liked dealing with her. She made sure everything was correct and the equipment was o good order. Very pleasant experience.LUCIUS M.
Le client n'a pas laissé de commentaire.Barbara J.
The p/u location was not adequately equipped to handle the paperwork process. The d/o location was not adequately equipped to handle the paperwork for the return and if any additional money was owed and caused an inconvenience when I had to stop what I was doing and go pay 8,48 $ because this could not be done at the return. I only use uhaul for my moving needs and even though this move was flawed I would still recommend uhaul and will still only use uhaul for my moving needs.Walter C.
Le client n'a pas laissé de commentaire.Thomas N.
The vehicle was not clean and the area was not in a good location. I also did not like the fact that I could not return the truck to a closer location. I would definitely not recommend this location to anyone.Gwendolyn P.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.Mark A.
Lots of debris in the trailer, plus some rope and a wrench.Alexander M.
Le client n'a pas laissé de commentaire.Gray H.
I returned to trailer 2 minutes after taking it because of the noise the trailer was making when I pulled out with it. I was still charged for a 1 day rental even though I had it for less than 5 minutes.DAVID B.
Went to the first place, a store full of drug paraphernalia. Finally after about an hour, I was sent to another store. It was worse. A storage place run by a clueless couple who had no business running a dog fighting ring let alone a business.Jonathan E.
Le client n'a pas laissé de commentaire.roger B.
Le client n'a pas laissé de commentaire.Fred D.
Change your address online so your easier to find.Sean B.