Customer Reviews for U Stor It

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Stor It

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Samuelbradford H.
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Customer did not leave a comment.

Ashley E.
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Bethany H.
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There was supposed to be a furniture Dooley in the truck. There was not. I did call about this and was given a refund.

William A.
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Did not have wiring harness. Had to go to 1200 location to get wiring so I had to drive without brake or turn signal lights.

Helen H.
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Easy pickup and well maintained facility. Manager was knowledgeable and friendly.

James B.
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Glen D.
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jordan S.
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Albert A.
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Teresa L.
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Had to wait outside in the hot sun for an extended period of time for The attendant to come to the door to let me in on two different occasions. The office was dirty and full of smoke. Not at all welcoming. The attendant tried to assist but was limited in knowledge. No accessories to purchase. Would not return to this location.

Jeffrey S.
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Bernard J.
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Bobbie C.
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Jesslyn F.
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Sandra R.
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Susie J.
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Michelle N.
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SANJOYDEB M.
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Office smells of cigarettes. Homeless people living in storage units. Truck not clean. In fact, I believe there was dried urine in cargo area. Lady was very nice. But facility and equipment was the worst.

Carlos A.
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The customer service was terrible, and I got charged for miles I did not drive. This location should not be representative of how u-haul business is handled. Very poor service overall terrible I will never go back to this place again

Samantha P.
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Customer did not leave a comment.

Troy L.
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Smoky customer service office. My daughter and I smelled of smoke and felt we had each smoked a few cigarettes involuntarily during our check out process. Their staff was friendly, but they did not help us hook up the trailer or load our vehicle. (We came back for the transport, after loading the truck.). They sent us out with a transport with a bent trailer tongue. We didn’t have an issue on the road, but it was cause for concern. The transport fender could be seen in the right side mirror. The staff in Fort Worth told me that with a 26’ truck, I shouldn’t be able to see the trailer at all when driving on the highway.

Elizabeth M.
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Very easy to return which was great. Hard to get into parking lot and seemed to be in a questionable part of town. Overall everything went fine.

Haley T.
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I had an awful experience with getting my UHaul. The first location gave me a trailer that was too big for my vehicle and customer service told me to return to the location on 7th avenue. This location was extremely run down and the waiting area smelt like stale cigarettes and the woman, Kathryn, was extremely rude to me. She proceeded to raise her voice at me after talking to UHaul herself and said I had to return the trailer that was too large at the original location on New Circle Road because she “did not know how to do a refund”. After I had to go all the way across town again to return the large trailer, I returned to the 7th st location to get the smaller one. It took her almost 20 minutes just to get that trailer rented to me and then told me to go hook up the trailer and let her know afterwards so she can take a picture of the hook up. I had no idea how to hook up this trailer and told her that and yelled at me again saying she doesn’t know if her husband is in or not and if he isn’t I would have to figure it out myself. The other location helped me with no problem but she wanted nothing to do with me after renting me the trailer. I would not recommend this place to rent a trailer or even get a storage unit. Customer service was great who I spoke with, but the woman Kathryn talked too was rude as well. This made me not want to rent through U-Haul again.

janet V.
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The app and lack of communication about pick up was horrible. It took more than 30 minutes to complete. I had to put the information in again, between my computer and the app. It is not the location's fault, she tried to get help. The app is horrible! The chat is horrible!

HOLLIE P.
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S

JEFFREY S.
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Oleh M.
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Cody S.
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Absolutely horrid place they charged me for the cleaning fee even though I cleaned the truck very well. It was actually cleaner than when I got it. Feels like a scam

Steven R.
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Lara P.
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Joshua J.
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mark S.
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The office facility was filthy as was the cabin of the truck. The attendant at the facility was very polite and helpful however the condition of the truck was questionable and to be charged $9.00 for gas on top of the $9.00 I put into the truck and only traveled 39 miles is also not acceptable.

gae V.
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We moved for three hours in the rain and the truck leaked. It was DC2146T and our mattress and other things got wet.

andrew S.
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David G.
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Shelia M.
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Michael G.
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John S.
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Wayne P.
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Cleaner

Jayke M.
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Ken K.
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Brita S.
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Robert W.
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No problems

Ramla O.
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Jacob G.
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Staff was very nice but pick up took too long. I reserved a tow dolly but had to take and pay for an auto trailer because that was all they had. No help with hook up.

Tiffany C.
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The staff was not around and had to wait for a period of time for service. The staff was pleasant once she came to the office. I requested a specific number of furniture blankets that indicated online would be at the location I picked up my truck. My pickup location was changed and the blankets were not there. I had to go to location I had originally requested to pick up my truck. They indicated they did not have blankets either, but located 1/2 of the number of blankets I need. The staff was overall helpful, but my experience with UHAUL and it's organization was terrible. I will definitely look to use another company for future moves.

Georgia W.
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Whole office smelled of smoke, enough to make someone nauseous. We ordered 2 dozen furniture pads and they only had 6.

Kim C.
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Shannon R.
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barry T.
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Easy drop off and close out of contract.

James B.
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Easy drop off and check out

Thomas C R.
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Janet Carrie Mah W.
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Bryan B.
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gayles B.
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Everything was very professional

Aeisha F.
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LUCIUS M.
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It’s was difficult for me to get to. The person running the facility was very nice and helpful. I liked dealing with her. She made sure everything was correct and the equipment was o good order. Very pleasant experience.

Barbara J.
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Walter C.
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The p/u location was not adequately equipped to handle the paperwork process. The d/o location was not adequately equipped to handle the paperwork for the return and if any additional money was owed and caused an inconvenience when I had to stop what I was doing and go pay $8.48 because this could not be done at the return. I only use uhaul for my moving needs and even though this move was flawed I would still recommend uhaul and will still only use uhaul for my moving needs.

Thomas N.
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Customer did not leave a comment.

Gwendolyn P.
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The vehicle was not clean and the area was not in a good location. I also did not like the fact that I could not return the truck to a closer location. I would definitely not recommend this location to anyone.

James P.
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Mark A.
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Alexander M.
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Lots of debris in the trailer, plus some rope and a wrench.

Gray H.
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DAVID B.
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I returned to trailer 2 minutes after taking it because of the noise the trailer was making when I pulled out with it. I was still charged for a 1 day rental even though I had it for less than 5 minutes.

Jonathan E.
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Went to the first place, a store full of drug paraphernalia. Finally after about an hour, I was sent to another store. It was worse. A storage place run by a clueless couple who had no business running a dog fighting ring let alone a business.

roger B.
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Fred D.
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Sean B.
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Change your address online so your easier to find.

No reviews have been submitted for this location.

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