Évaluations des clients U Stor Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U Stor Self Storage

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Debra K. le

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Manager is awesome!

John M. le

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small location with staffing problems.

Rodrigo S. le

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it was out of the way a long drive when they said it was just down the road

Bonnie B. le

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The truck smells like cigarettes, the mileage that was on the contract was not the mileage on the odometer when i was given the keys (have pics of this), the steering wheel was all nasty and sticky where it turned my hands black and there was pop all over the ceiling (have pics of this as well). Before i could request a clean truck with the correct mileage, the lady left right away so there was no one at the office. Was really dissatisfied with this rental. We've used uhaul several times in the past, but this was not what we expected when paying to rent this truck.

Greg M. le

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Nothing. Always friendly

Debra K. le

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Service was excellent. Very accommodating, equipment was clean and in order and check out was very efficient.

BRUCE S. le

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Again great service and very friendly.

Tony S. le

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Le client n'a pas laissé de commentaire.

Deanna B. le

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Le client n'a pas laissé de commentaire.

Chris M. le

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Excellent customer service. The owner even stayed after closing time so we could pick up the trailer we needed that afternoon.

Eugene L. le

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The Man running the store was dirty and unprofessional. Cussed at me when I left. He was not there when I arrived so I had to wait 20 minutes for him to return after Driving from Kingman with my 4 year old. His new person was not trained and had no Idea how to return my truck. When the man finally got there. He asked me if I used the app?? I was never informed of using any app. A nice woman told me to return the truck before 2pm and she will refund my $100.00. The extra miles came out to $9.63 so he figured out in his brain that I had $89.43 coming I was thinking like really you should give me my $100 and call it a good day. I am now 35 minutes in then he calls someone name Tony and had a conversation about how to return my truck without the app. after 40 minutes he finally found my $100 in his dirty jeans pocket with his fly open and opening more as he scrounged threw his pockets. Then found my 100 dollar bill and asked me if I had change?? How cheap and rude of this guy now my ride with my 1 year old baby has been outside for 30 minutes my 4 year old has also been waiting for 45 minutes and then this dirty dressed man who doesn't have change wastes my time more and then I had to give him $10.00 so he rips me off for the change I said you should have giving me the difference for wasting my time and my families time. Said thank you he said you know what I said what?? You make me wait then you don't have your shit together then you as me for change and waste my time I said I will never come back her again he said good get out the Fuck out of here. I said Fuck you. You worthless piece of shit. He said fuck you get out of here back. I said thank you Merry Christmas mother fucker and left. He cussed something else but already an hour in and my kids completely restless I kept my self in control and I left and didn't call the police but I should have. This guy running your store is a disgrace to the U-Haul name and should be terminated immediately. Call me if you have any further questions. I will help anyone who wants to give me justice by terminating this dirty unorganized ungrateful and extremely rude man from your organization. Other people who will treat your customers with respect and dignity should have the same opportunity that you gave this dirt bag. Call me anytime Eugene Loots 424-400-7320.

Ken E. le

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Le client n'a pas laissé de commentaire.

clay L. le

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Le client n'a pas laissé de commentaire.

Vicki K. le

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Fix the computer program. Took way to long to check in and also at drop off

Melissa R. le

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Le client n'a pas laissé de commentaire.

Laura R. le

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No comments

Frank B. le

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Very helpful folks, and determined to make sure I wasn`t forgetting anything else I was missing. I was in a hurry, had a lot on my mind about the day ahead and they made sure I was set before I left. I will be returning to this location again in the future. Thank you guys.

Carol H. le

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Great location. Debra was very helpful when I called her and was in there.

Joshua K. le

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Trailor looked new. Customer service was great. Smooth and easy!!

jim M. le

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Great Staff, VERY ACCOMIDATING KEEP IT UP ……………… JM

Richard D. le

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Couteous and professional

DAVID F. le

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Le client n'a pas laissé de commentaire.

Laura P. le

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The office staff was so professional, personable!

Larry C. le

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The experience was very good and I see no way to improve it. Thank you

Kelly M. le

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Le client n'a pas laissé de commentaire.

Dorthia W. le

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Le client n'a pas laissé de commentaire.

lenoard V. le

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Le client n'a pas laissé de commentaire.

Rodney T. le

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Le client n'a pas laissé de commentaire.

Connie H. le

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Le client n'a pas laissé de commentaire.

Barbara B. le

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Le client n'a pas laissé de commentaire.

Verna S. le

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Definitely would recommend

Verna S. le

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Definitely would recommend

Berylanne S. le

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Battery was bad. Died in home driveway as I was ready to depart. Finally able to make it to Big O tires to test and confirm bad battery. Had to wait nearly 2 hours for a new battery and could have got one immediately from Big O. Windshield wiper blades BAD. 1 was shredded. Had to purchase wiper blades from Napa after brief rain storm. Didn't want to wait for a U-haul service.

LORENZO E. le

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Newer truck

van S. le

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Thank you for the help.

Kim A. le

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Le client n'a pas laissé de commentaire.

Kelly S. le

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Le client n'a pas laissé de commentaire.

David H. le

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Le client n'a pas laissé de commentaire.

Robert G. le

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The first time we rented the uhaul it was ok. The second time we rented a uhaul the truck was damaged and the steering wheel was pointing left when you drove straight but the customer service was great. The 24/7 pick up was great and convenient for us since we dont get off work during business hours.

Isla N. le

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Le client n'a pas laissé de commentaire.

BARBARA D. le

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Le client n'a pas laissé de commentaire.

Kevin K. le

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Le client n'a pas laissé de commentaire.

Sandra B. le

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Le client n'a pas laissé de commentaire.

clemens H. le

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Not much to improve. Excellent experience and location.

richard H. le

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Le client n'a pas laissé de commentaire.

Leo C. le

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Excellent customer service... went beyond expectations... customer service promise delivered

Morene R. le

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Le client n'a pas laissé de commentaire.

Lyle H. le

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Le client n'a pas laissé de commentaire.

Marlena P. le

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The man that helped me was named Rick he was extremely nice and very helpful. I would highly recommend that location to all my friends and family and I would most definitely do business with Rick again.

Gary P. le

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Nothing. Everything was great. Rick took good care of us.

Mike M. le

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I had to drive 30 additional miles to three locations to finally drop the truck off. I received a text to drop off in Needles Ca. The address was not a U-Haul rental location. Driver 15 miles into AZ to drop off at my location of Topock on the contract. Had to call the owner because they were closed at noon on a Saturday. The owner stated he no longer accepted U-Haul drop offs. Had to drive another 10 miles to Fort Mohave Az to finally drop the truck off. I unfortunately went over my allotted mileage because of extra driving. Both locations I rented from and dropped off were fine. I would not use U-Haul again because you can’t get your locations accurate for your customers.

Peter B. le

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Le client n'a pas laissé de commentaire.

Chris H. le

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Jacob at the courtwright store is a great guy. Its a small facility but he keeps it clean and is ready to help with customer needs quickly. The store has storage units, truck and trailer rentals. Jacob is always friendly and very knowlagable. The office is always clean and coffee and pastry were there for the customers both times ive been to that store. Jacob made me feel welcome and appriciated as a uhaul customer. I recomend this store for rental needs

John M. le

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very friendly and helpful staff that rented me a trailer then arranged the truck pickup in CA for the one way back to AZ.

DANE B. le

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Le client n'a pas laissé de commentaire.

Roger D. le

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Special thanks to R.C. Eddy for his help at the Mohave Valley.

John M. le

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Rick was great to work with

Terrie H. le

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Excellent service! Thank you Rick!

Helen B. le

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Le client n'a pas laissé de commentaire.

Leo C. le

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Le client n'a pas laissé de commentaire.

New Vision for t F. le

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Le client n'a pas laissé de commentaire.

Stacey H. le

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Le client n'a pas laissé de commentaire.

DEBRA C. le

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Le client n'a pas laissé de commentaire.

Anthony C. le

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Dropped off after hours

Michael K. le

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Le client n'a pas laissé de commentaire.

Jesse S. le

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The guy running the store was friendly and helpful. I’d swing by just to say hi.

THOMAS R. le

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Pleasure too deal with him

roy W. le

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Le client n'a pas laissé de commentaire.

Gary P. le

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Guy that rented trailer to us was very nice.

le

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All U-Haul trucks should have cruise control! I had to drive 1000 miles in two days and the lack of cruise control made the drive much more difficult and tiring.

Frances C. le

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Le client n'a pas laissé de commentaire.

Bryan H. le

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Le client n'a pas laissé de commentaire.

Aaron B. le

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Le client n'a pas laissé de commentaire.

William H. le

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We moved our vehicle out of 321 on Sat. Dec 8th. Not the 16th. Man in office was having trouble and told us Jacob would call us on Monday as he did not know how to handle thatMove our was 8th not 16

john S. le

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Prepaid in advance when i went in the person did find me on the computer, and said at first the amount was 37.00 on a 25.00 trailer. He had to call someone up to veriify proper amount. If that was the case why did i give my credit card numbers and experation dates in advance. The employee at the location said he was new at this location. He was very courtious and appollogetic. Very nice . But it still look much longer to finish the process. I have rented uhauls many many years, formally it has been a satisfying experience. Will i continue to use and recommend uhaul i don't know.

Gary C. le

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Le client n'a pas laissé de commentaire.

PAT N. le

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The guy tried to charge me for an extra day. I gave him my contract showing that I was 3 days early. This angered the guy. Then he tried to charge me an 8 dollar insurance fee. I POLITELY refused. He told me that I would never rent from U-haul again. I told him that I would never do any business with him again. That is when this psychopath went crazy. I am certain that he would have tried to hit me if I did not have a friend with me. He called me a "Fat Fuck" and said he would kick my ass. I do not know what kind of training you give you people at U-haul. But it is lacking. When I first contacted U-haul about renting this trailer I was told it would be $333.00, When I went to pick it up I was charged $509.00. I had to accept this because I was over a barrel. But to have this shyster/criminal/thief try to rob me of another day and insurance is more than enough. I am owed more than an apology. This is a small community. I will do my best to get the word out about what to expect from U-Stor Public Storage and U-haul.

CHARLES C. le

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Le client n'a pas laissé de commentaire.

Gary T. le

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Le client n'a pas laissé de commentaire.

Richard C. le

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Le client n'a pas laissé de commentaire.

RICK W. le

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Le client n'a pas laissé de commentaire.

Michele W. le

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Le client n'a pas laissé de commentaire.

Roxanne E. le

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Le client n'a pas laissé de commentaire.

SANDRA L. le

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Office staff was very considerate in all instances.

Charles C. le

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Le client n'a pas laissé de commentaire.

jeff S. le

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Le client n'a pas laissé de commentaire.

RENE B. le

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Le client n'a pas laissé de commentaire.

John M. le

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Walk the customer through the EQ better I had button at the dash not knowing what for Need cruise control

CAT S. le

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For 3 years I rented my storage locker and to have it burglarized by a possible inside crime ring is maddening. No security or cameras you should let the renters know when they go down.

allen W. le

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use the closest location, I drove by closer locations to get here then had to backtrack to home

Daneal P. le

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Best customer service

Geraldine S. le

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Good all the way around I thing it was my first time renting a uhaul truck.

Chad S. le

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Be more reasonable and accommodating..

Katherine S. le

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Le client n'a pas laissé de commentaire.

Stephen P H. le

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Le client n'a pas laissé de commentaire.

bebeanna F. le

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Le client n'a pas laissé de commentaire.

Jose A. le

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Customer service was excellent. The process was quick and easy. Best rental experience that I be been involved in.

Christopher R. le

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Le client n'a pas laissé de commentaire.

Zachary K. le

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Le client n'a pas laissé de commentaire.

Brian G. le

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The gentleman at this location was very helpful, pleasant and professional. He took the time to hook up this trailer carefully with safety in mind. Thank you.

janet A. le

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This person was new at handling U-Haul rentals and was not as knowledgeable as others I have dealt with in the past.

THOMAS R. le

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The rentor was extremely rude upon return insinuating that I exploded a can of pop inside the cab. Said it was sticky inside. He said that was standard procedure upon return. I think he was trying to over charge for cleaning. I rented there 3 times before and never had problems before. Will not deal with him again.

steven S. le

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Le client n'a pas laissé de commentaire.