Évaluations des clients U Storage

Great job thank you

Stay open a little later They closed at noon on Saturday

The truck was behind the necks of two trailers and was inconvenient to pull out at pick up. No real issues aside. Truck ran well, handled well and allowed for proper securing of cargo. I would rent a Uhaul from this location again.

Very friendly and helpful operator at this location. Explains options well.

Denise is so kind and helpful. This is a wonder u haul store for all your moving needs. We have always had wonderful service here.

Great Service

The Huntsville U-Haul where I picked up my truck was excellent!! Very accommodating friendly personnel!! HOWEVER!!!! Where I dropped off was HORRIBLE!! Will never rent again

My experience was perfect.

The people were rude

Thank you for your kindness ... The 26 ft UHaul was excellent for us , we had reserved a 20 ft, but actually the 26 ft was the best for our items.

Get a friendlier, nicer guy to handle rentals. He did minimally what was required and had an attitude that would cause me to go elsewhere in the future. No people skills, pretty much a jerk!

Thanks for your help

Good service excellence equipment

The U-Haul pick-up at 2931 State Hwy 19 was absolutely perfect, with everything we needed for our cross country move, all the mechanized equipment, and helpful support. We rented a 15 ft truck and towed an auto transport trailer, and the expert technician taught me how to attach the trailer and helped me load my car onto the auto transport . The truck had no governor (like the old days) and was pleasingly powered for my 1000+ mile trip, hauling our lives across country. Bravo U-Haul! Now if you can just improve the clunky in-house U-Haul software that the technician had to painfully navigate to rent us his equipment....

The only thing wrong was there was mud on the floor of the driver's side. Not surprising since the lot is not paved. I was also instructed to drop the truck off in Crockett before 10:00am on Sunday but the Crockett location is not open on Sundays. I actually dropped it off on Saturday around 5:30 pm but the drop-off location was already closed at that time.

Excellent service and friendly staff!

na

na

Everything was on point

Extra furniture dolly.

Nothing They are excellent people

No one there and didn't answer 24 hour phone. It was 1pm on Saturday. $20 for drop off fee when we did all the pictures was ridiculous

add trailer jack

Only miscue was That they switched locations on me at last minute.

Very kind and flexible manager who really helped us!

We dropped equipment in their equipment return lot that was very convenient and able to drop early when they were closed

Only problem we experienced was the remote location - well away from Huntsville.

Was going to use an older poorly maintained transporter, which was found inoperable, fortunately a new transporter was dropped off during our hookup and we were able to use the newer just returned transporter. Just luck that we were able to have a working transporter.

Drivers door window rattled so bad I had to roll it halfway down because it sounded like it was going to break

1st time rental here. Great service, friendly staff

It was closed we just put the keys in the drop box

Friendly, professional staff that know the business. Many thanks to Denise and Tom.

Trailer leaked water. Damage to items. Will be contacting uhaul insurance to discuss.

N/A

High quality customer service!

Truck was filled with spilled soda mud; one tired was flat another in bad shape; will not go back

Very friendly and professional staff

The lady that checked me in was so helpful & nice. It was a stressful day for me but she definitely made it better

I love Mr. Tom and his wife !!

Great rental experience! The staff were friendly and more than helpful when it came to hooking up the trailer. They explained how to hook everything up and even jumped in to help me fix my hitch! Will definitely be back in the future!

Excellent help in returning the truck rented in Kerrville, TX

Tom was very nice and helpful. Great place to pick up a u haul or any other items to help in a move. Highly recommend this location.

Every aspect of this rental was perfect.

Service was great

Only reason I moved because I got a bigger unit for just a little more

Great customer service.

We were very happy that it was very close to where we had moved too. It was very convenient and very well maintained.

Also great staff

Just keep doing what you are doing.......... great job!!

The facility managers are fantastic in all respects. So nice and helpful.

We were able to drop off the trailer when they were closed then logged it in for the wrong customer, but the staff on the phone were able to fix that error quickly and get back to me. That made it great!

Good people!

Wonderful customer service, we will definatley recommend Tom & Denise!!

Easy drop off setup.

Great customer service!

Had this u it for 2 years and the people were super friendly.

Flawless move, quick check in, truck ready and facing the exit, quick check out, reasonable prices - this is a great location to rent from with experienced, friendly folks who help make moving a breeze - thank you!

Fix the software issue that doesn't allow for split payment methods. It took almost 30 minutes to rectify the situation because of the computer system.

Speedy process

No improvement needed. The proprietors were very helpful and the equipment was available on time. They even hooked up the trailer for me.

Very pleased with this location she was patient and clean up a mess that the location in Pearland had made. This location on Highway 19 is a wonderful location with wonderful people very kind attentive and know how to solve problems, Honest not out to steal money but does their best to do what is right and fair. She is such a Sweetheart!!!!!!