Évaluations des clients U Store It U Lock It

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U Store It U Lock It

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MICHAEL R. le

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The service rep was friendly, knowledgeable and courteous.

Tina S. le

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Your young lady that worked that shift is the best, I couldn't find a truck and she was able to provide a truck which was critical to me. She is very professional and very helpful. Office was neat and tidy. I would rent again and recommend to my peeps!! Thank you so much!!

luke S. le

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Le client n'a pas laissé de commentaire.

Brittney L. le

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Le client n'a pas laissé de commentaire.

Matthew K. le

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Le client n'a pas laissé de commentaire.

nicole S. le

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You can continue to recommend them to this professional and efficient location! I was blown away by how streamlined the process was. The salesperson was kind and incredibly helpful. I will be recommending all of my friends and coworkers in the area to this location.

Erika S. le

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While the truck itself was clean I noticed that the area inside (where my items would be placed) was muddy so I had to lay down pads to make sure my mattress and belongings didn’t get dirty. Also, I think the seat was broken bc I was unable to move the seat forward so I had to sit on the edge of it to reach the pedals. But, overall good experience

Ryan B. le

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Great customer service! Thanks for making everything so easy!

Vanessa P. le

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The fuel gauge was broken and I ran out of gas while it showed that there was a quarter tank of gas. Thankfully I was in a safe area. Picking up the truck was meh..... The only saving grace was the Lady who worked at the location and the woman who answered my phone call while I was trying to pick up the truck

Keith K. le

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Le client n'a pas laissé de commentaire.

Shaunnora B. le

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Make sure you clean the truck out next time. Our truck reaked of dog poop.

Michael W. le

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I booked the truck online and used the mobile app to pick-up/return it. It was my first time using the app, and the process was relatively straightforward. Followed the instruction in the app (provided license, photos, answered some short questions, etc), got the keys, loaded the truck, and returned with no issues. Thanks.

Megan M. le

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The drivers side mirror was super loose so we had to duck tape it to get it to stay. Very unsafe. And also it smelled like an ashtray. And I also got charged way more that I was quoted. And asked questions about the gas and was given unclear answers. I will be following up to make a further complaint.

MELISSA D. le

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I reserved the truck for 12/29-30 10 am to 10am.. I was finished with the truck and returned it to the location at6:30 pm on 10/30 and key put in the drop box as directed by the rep.. I called uhaul and she told me they would only charge for the time used.. But i was charge for both full days. Not happy about that.. Would like to see if adjustments can be made.

Gerald S. le

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Le client n'a pas laissé de commentaire.

obie K. le

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Le client n'a pas laissé de commentaire.

Joe H. le

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Le client n'a pas laissé de commentaire.

Michelle V. le

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Le client n'a pas laissé de commentaire.

Victoria R. le

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Le client n'a pas laissé de commentaire.

Maria T. le

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Le client n'a pas laissé de commentaire.

Edward L. le

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Other than the store not opening on time everything went well

Donald H. le

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Le client n'a pas laissé de commentaire.

Sandra D. le

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Le client n'a pas laissé de commentaire.

James M. le

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Le client n'a pas laissé de commentaire.

Daniel L. le

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Have the actual equipment requested in the truckZ

Evan E. le

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Woman was incredibly helpful.

ken R. le

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Le client n'a pas laissé de commentaire.

Spencer S. le

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Was charged for fuel despite fueling up before dropping the truck off. When I complained I was given the run a round. It was only an $11 charge for approximately 30 miles of use. Still kind of upset about it because I made a point of stopping for gas. Everything else was fine tho.

Melvin L. le

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Le client n'a pas laissé de commentaire.

Mitchell H. le

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The service from the staff working on Sunday was EXCELLENT

Sabrina M. le

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Le client n'a pas laissé de commentaire.

Colin L. le

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Excellent, friendly customer service.

Shauna H. le

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Le client n'a pas laissé de commentaire.

Frank C. le

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The person that I rent it from said that I had to get an insurance on it now I got charged 56 dollars more than expected. My father and I if we need a rental we always use Uhaul but with this experience and over charge I don't think I can use them any more.

Michelle H. le

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N/A

Jill K. le

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Le client n'a pas laissé de commentaire.

Ann C. le

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Le client n'a pas laissé de commentaire.

Laura B. le

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Le client n'a pas laissé de commentaire.

sonya C. le

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Le client n'a pas laissé de commentaire.

Benjamin H. le

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I was supposed to get the rental at 10:00am, the person running the place didn't show up until 10:15, I had movers waiting at the house. Otherwise they were nice and the rest of the process went quickly.

Anna T. le

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Le client n'a pas laissé de commentaire.

Jovan S. le

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Worker was late and place was locked upon arriving

Matthew W. le

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Was advertised as a self service location. Wasn’t. When I went in to talk with someone, the employee wasn’t an employee at all, but someone filling in for someone else. She was visibly angry when I asked for help and proclaimed she didn’t know anything about renting a U-Haul despite me filling out a reservation ahead of time. No inspection of vehicle prior to renting it. Vehicle was atrociously filthy and reeked of fuel.

Timothy S. le

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A little confused about the pick up times, I called the 800 number and they set up a 8 AM pickup but the location opens at 9:30, truck was ok except last renter hauled something oily (car parts?) and floor/ramp were dirty , I had to clean before loading my furniture. The drop off was confusing and received an email later about logging in and taking picture? I did not set up an account with UHaul, did not realize that was required. Truck ran great, no issues. Manager was pleasant and I would rent again from here, just would check the truck first for cleanliness.

Lindsey S. le

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The inside of the trailer had a layer of black soot all over it. When I unloaded my boxes, it left black permanent stains on brand new carpet. I'm not sure what was hauled previously, but it was all over everything and even ruined an ottoman.

Pauline S. le

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Le client n'a pas laissé de commentaire.

Samantha F. le

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This location is “all online” if you will. They verify your license online, you register online. The keys were not where we were told. No keys to be found. The office was closed at 10am on a Saturday. Uhaul could provide no customer service. Not having a truck (because all others of this size in the area were booked, REALLY messed up my move!!!

CHARISTON H. le

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Le client n'a pas laissé de commentaire.

Mark Y. le

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Le client n'a pas laissé de commentaire.

Deborah F. le

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Le client n'a pas laissé de commentaire.

Giles D. le

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None. Appreciated system to be able to pick up truck before regular office hours. Pretty slick!

Melissa M. le

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Le client n'a pas laissé de commentaire.

taylor M. le

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The man working at this location was extremely rude (it seemed like a 1-man shop). He acted as if I was inconveniencing him to have even shown up - especially when I asked if I could add a dolly rental to my order. There are several other UHaul locations in the Cleveland west-side I have worked with before that actually deserve your business.

Chris S. le

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Le client n'a pas laissé de commentaire.

Ryan H. le

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Very nice, fast and easy. The outside of the truck itself was pretty dirty but otherwise not too bad.

Noah H. le

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Le client n'a pas laissé de commentaire.

Donald B. le

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very nice people to do business with

billy H. le

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Le client n'a pas laissé de commentaire.

Joanna M. le

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We used the self-service option for our rental. The process is super smooth and convenient! We had an issue with returning the truck at our particular location, but a U-Haul customer service rep remedied the situation and we will gladly use U-Haul again!

JEFF S. le

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Not much U-Haul is the way to go

John B. le

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Le client n'a pas laissé de commentaire.

Sherri H. le

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My opinion is nothing needs to be changed, they are polite, helpful and friendly. I always go to this location because I like to pay cash and they are the only place that accepts cash down. I have always went their and I will continue to go to that same location. Great people they have their.

Alexis J. le

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Le client n'a pas laissé de commentaire.

ANTHONY M. le

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Le client n'a pas laissé de commentaire.

Alexsandria S. le

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Le client n'a pas laissé de commentaire.

jeffery D. le

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Le client n'a pas laissé de commentaire.

CHARLOTTE H. le

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Le client n'a pas laissé de commentaire.

David F. le

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Le client n'a pas laissé de commentaire.

laila D. le

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I was impressed with Dave and how thorough he was at explaining everything to me. Thank you

Abby S. le

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Le client n'a pas laissé de commentaire.

Bill H. le

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Le client n'a pas laissé de commentaire.

Stephen J. le

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several customers had scheduled pick ups at the same time. Only one employee so we had to wait. Trailer was clean but old. rust visible in several places on body and fenders.

CONRAD D. le

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Nothing.... Great customer service!!!!

Mark A. le

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Trucks must have bad gas gauges because I return truck at night and left keys in drop off box, next day was told by David Nocks it had less than a full tank even though I filled tank before return.

David K. le

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n/a

Margaret C. le

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Le client n'a pas laissé de commentaire.

JOEY S. le

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Great customer service

michael D. le

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Dave was the best... he got me what i needed in a timely fashion. .. and a big help .. highly recommend the place

JOSIP A R. le

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Le client n'a pas laissé de commentaire.

JEFF B. le

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Le client n'a pas laissé de commentaire.

KEVIN K. le

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Great guy works here

Linda M. le

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Le client n'a pas laissé de commentaire.

Howard J. le

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Le client n'a pas laissé de commentaire.

Shannon S. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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I was told my order qualified me for a free month rental of a storage unit, but when I called to reserve the unit at a partner location, they had no idea what I was talking about and couldn't even find my reservation, so I ended up having to spend an additional $80 that I didn't plan to. I would like to be compensated otherwise I would consider this a "Bait and "Switch" situation and will post my reviews to every site I use.

Mariea W. le

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Awesome service

NISHIMWE S. le

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Very good customer service

Brian C. le

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Le client n'a pas laissé de commentaire.

JEREMIE P. le

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Le client n'a pas laissé de commentaire.

Ankit P. le

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Le client n'a pas laissé de commentaire.

Rebecca S. le

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It was dark and hard to find location. Parking lot was muddy! Other then that he was a nice guy who we returned the uhaul to.

Paul C. le

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Le client n'a pas laissé de commentaire.

Angel H. le

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David was very rude and unpleasant at the time of pick up. When we returned he did kind of redeem himself. However, he tried to make it like I did something to make him be rude. But I accepted his apology. I also was double charged on my credit card and my funds were held up even though I paid cash in store. It wasn't a nice experience at this location.

Phillip P. le

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Le client n'a pas laissé de commentaire.

linda S. le

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Le client n'a pas laissé de commentaire.

Collisha T. le

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He's full of shit gave ne 26"truck and yes it had a full tank of gas I also piut it back on a full tank I also didnt go over on my millage but she charged me a total of 65 more dollars in sorry I think ges a crook and ill never rent with him again !!!

Craig F. le

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Le client n'a pas laissé de commentaire.

Jerry C. le

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I was very happy with all aspects of renting the U-Haul truck all the way from reserving online to picking up even had to extend my time and it was just a simple phone call

andrew P. le

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Le client n'a pas laissé de commentaire.

William B. le

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Le client n'a pas laissé de commentaire.