Évaluations des clients U-Box Moving & Storage of Hayward

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Box Moving & Storage of Hayward

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David D. le

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I would TRY to narrow down the time of delivery or pickup to within 2-4 hours? All day is worse than Comcast! ha ha.

Haeri T. le

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Le client n'a pas laissé de commentaire.

Shaneice M. le

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I was given different information as far as pricing when I called the 1-800 number on 3 different occasions. I was also given misleading information about where I could send my box and if I could change where I could send it while in storage. Apparently this is a very common problem. Also after I returned the UBox container I was still charged for the container a month later even though my box was empty. I spent way more money outside of my budget because of the misinformation. I would not recommend anyone to get a UBox after my experience. I would actually consider spending more money with PODS to avoid the headache.

SAWYER B. le

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Le client n'a pas laissé de commentaire.

Andrew G. le

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box was out on backwards. Had to take back to Uhaul to have it turned around. Was not happy about that.

MIKE W. le

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My issue is with U-Haul's central support, not the site itself. I made an appointment to have my box delivered well over a week prior to my requested date. I confirmed with U-haul the night before that my goods would be delivered between 12-6 on Friday 09/27. I had a bad feeling, so I called the site on 09/27 to confirm that the delivery was going to happen. There was no record of it. It took 6 phone calls and U-haul hiring a 3rd party to deliver my box to make it happen. All in all it was a horrible customer experience and as a result, I will never do business with U-haul again.

Susan L. le

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The overall experience using uhaul ubox - plus contracted movers on both sides through them -was bad. My initial movers ghosted and cancelled last minute, and I had no power to do anything about it via the Uhaul portal that connects you with movers. Uhaul Hayward was good though!

John S. le

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Uhaul has definitely stepped up to the new Customer service level. Congrats to the top management . Keep up the good work.

JAMES B. le

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Le client n'a pas laissé de commentaire.

Mirlan T. le

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my ubox was ordered from NYC to Mountain View, CA, but u-box held it at Hayward for more than 2 weeks with and refused to deliver even to Mountain View - El Camino, CA office. I had to pickup myself and pay u-haul for my own services!

Shaneice M. le

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I've called the 1-800 number numerous of times and got conflicting information about the cost of delivering my items, if I'm able to change where my items could be delivered and what time it will be picked up. The moving company also broke my bed frame

Grace E A. le

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Le client n'a pas laissé de commentaire.

Jai D. le

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Le client n'a pas laissé de commentaire.

Antonia F. le

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Le client n'a pas laissé de commentaire.

Delia F. le

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Le client n'a pas laissé de commentaire.

sheryll D. le

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Great painless experience. Arrived on time at both ends. Would definitely use ubox again.

Genay P. le

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Nigel was awesome!

Kristi U. le

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Lola from Hayward UHaul was incredibly helpful, responsive, and dependable. So grateful she was the driver/employee that I met because she made my UHaul better than ever. She is amazing!

Chelsea B. le

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This was the worst experience I’ve every had with uhual. I’ve never received such horrible customer service. My account was charged wrong ona few different occasions. I will never recommend anyone

Donna L. le

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Great

rasheed m. le

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i did not visited this facility in person.however i had two u-boxes delivered to me from here.the process was almost perfect as they were always on schedule and the driver was very professional.

Jonathan S. le

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had a pod brought to my house, delivery personnel were quick, genial and professional at both drop-off and pick-up.

Kristen J. le

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Friendly, on time, communicated well.

Caroline G. le

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My box was not stored in Hayward, but Lula who delivered it and picked it up was fantastic!

lisa m. le

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These folks took good care of us and our stuff! Thank you to Alfonso and his team!

SUMMER M. le

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One of our boxes was brocken and mice destroyed alot of things we had in that one box including some containers appnd bags. The other two boxes were fine.. We weren't even allowed to use the dumpster

Yohji O. le

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We rented U-boxes for temporary storage during construction. Lula delivered and picked up the boxes. She is professional, pleasant and an amazing (and careful) forklift driver. Great communication.

Steve S. le

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I never saw the Hayyward facility, so I cannot comment about it. My only interaction was with the U Box delivery and pickup driver, LULA. She was professional, friendly, efficient. A great employe

Elizabeth R. le

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Pickup/dropoff was great. Lulu was fantastic!! Very friendly, professional, and fast! She needs a raise! Would be nice to have more notice on delivery times or have a shorter window from uhaul

John M. le

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Great service

Christopher A. le

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Great service, thanks!

OLIVIA P. le

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The Manager Alfanso and John the Warehouse manager re just all around amazing !! They made my experience better than I have ever had at any other storage facility!

Eleanor N. le

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I only ever interacted with them on the phone to check on U-Box delivery, but they were great.

Troy B. le

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Half the time I tried to access my U box it took three phone calls. When I would arrive for the scheduled time I was met with unhappy faces and inaccurate information.

Aline B. le

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Everyone in our U-Box experience was friendly, reliable, punctual and did everything to make this experience what we hoped it would be! The people on the phone, the drivers, all did a great job!

Suzanne S. le

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I received two U Haul containers as scheduled,I was finished with the containers early and wanted them picked up. No driver available for 1 1/2 wks to pick up so empty containers in driveway 1.5 weeks

James C. le

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I didn’t actually see the facility. Just had my box dropped and picked up. Keto Lulu and Julie were great!

Dale S. le

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The delivery and pick-up of our U-Box was quick and easy and I would do it again.

Alec P. le

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I caused them more trouble than they caused me but through it all they helped me out as best they could. I really appreciate the great service they gave me during this stressful time of my life.

Mark L. le

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This experience was great! I will definitely use UBox again.

EDITH H. le

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Nothing to write

Patrick D. le

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Travis M. le

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The day before my scheduled pickup the staff called to change the pickup time from 5 pm to 7 am. The woman lied and said that my wife told her this would be okay. She was very rude and unprofessional.

Oren R. le

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I only used the u-boxes for storage on my property while doing some remodeling, so I didn't visit the office. The employee who delivered and picked up the boxes was excellent.

Paul D. le

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The communication on the Hayward end was great; o. the DC side we were not told the boxes would be on a trailer. Fortunately we were able to obtain a different space that would permit loading.

KATY W. le

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Terrible service and our storage box was infested with mice and destroyed a bunch of what we stored. They charged us $258 to redeliver our box-not disclosed prior-I would NOT recommend this place!!

Tom L. le

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Hi Managers, Good morning. I am very interested with your service -- Timely delivery and pickup. The driver is very friendly and professional. Thank you so much to make my move a lot easier. Tom L.

Christoffer B. le

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Had enough moving blankets. Otherwise a truly horrific experience.

holly p. le

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The delivery driver (I believe her name was Lulu) was extremely helpful and communicative. I knew exactly when to expect her to deliver my UBox and that was greatly appreciated.

Shoshanna B. le

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Service was always met with a good attitude.

spencer s. le

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I had called the Hayward location several times to request a call back from the manager. I never heard from the manager, so had to resolve the question/issue on my own.

Amy T. le

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This was truly the most frustrating moving experience I ever had, from failing to contact me about closure to not even attempting to take responsibility for the mistake. I'll be filing a claim.

WILL C. le

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I will never use u-box again

Michael K. le

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Your driver Lula was awesome. Very friendly and courteous. She went above and beyond delivering my pod. Thank you again Lula!!!!

marilyn s. le

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This is NOT a negative review of the personnel at Hayward facility. They were overly busy and under-staffed. Phone calls transferred to nat'l call center gave me incorrect information.

David W. le

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Our drop off and pickup times were not accomodated. Our u-boxes were infested with mice during storage, which was apparent from the mouse droppings found in our belongings upon pickup.

Rebecca P. le

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Oakland uHaul team is awesome! Lula is superwoman, fielding calls AND picking up and dropping boxes like a rock star. Alphonso (sp?) was also exceptional. New team member Christine was stellar too!

Carina C. le

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Easy and pleasant Ubox experience. Very convenient. Would do again :)

Rehan K. le

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Very friendly and helpful staff.

ANGIE W. le

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You added fees I was not aware of and held my personal items hostage until a fee that I was not aware of was paid!

Tri d. le

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This so far has not responded to me with wrong billing. I never have a " rental for room # AA2637H in Hayward?". I just moved from Fairfax, Virginia to Houston, TX. Don't know why you charged me?

Isabella U. le

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Accessing my U-Box was not at all easy. I ended up having to make multiple trips to the facility due to miscommunication between the employees and them not being able to locate my box.

Nathan S. le

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There was actually too many issues to explain in 200 characters.

Ron C. le

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Poor communication with many different reps I spoke with. Confirmed my delivery date with reps as time was getting closer and they did not follow through as they said they would. Did not getboxesintim

Coreen K. le

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Service was amazing ! Thank you

Natalie B. le

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When I was able to talk to the location they were helpful. But, getting in touch with the location was a nightmare - I tried to call dozens of times to set up moving and struggled to reach anyone.

Dane M. le

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This office could not locate my Ubox. They had me call the National line for UBox. And they did not have my Ubox ready for shipment the day of my delivery, which added a couple extra hours.

Carolyn S. le

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My entire Uhaul order got messed up and it was nearly impossible to get ahold of anyone to try and fix the problem. The only people that were helpful were those working at the Hayward location.

ADAM M. le

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All was good

Joseph M. le

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Hayward and Curtner Ave. CA location people were very helpful in finding my ubox or helping with the move to the Curtner Ave. CA location.

Rudy G. le

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I used two pods to move my son from Philadelphia to California. The service was prompt, courteous and efficient!

JOSEPH L. le

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Thanks it was good business with your staff and product !!!

Sunnie K. le

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Job well done.

TIM B. le

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While the onsite staff was very helpful, your phone support has some problems.

Christina T. le

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We did not use the facilities, but we did interact with the UBox delivery workers who were as nice as could be! The box was delivered and picked up on time with no issues!

DANIELE R. le

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I was charged for the month after my storage unit was emptied and in order to resolve the overpayment I was transferred to 4 people, spent 30 minutes on hold, and was hung up on.

James P. le

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Your Comments size limit is too small to list all the problems. I am requesting that I NOT be charged $125 for the delivery. If you would like to know the exact reasons, increase this box size.

MARIE H. le

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My unit was saturated with rodents urine and droppings. Alot of my belongings were ruined. I had to dispose so much of my personal belongings.

CARINE P. le

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Great service.

Mark D. le

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Friendly staff and great service!