Customer Reviews for U-Box Moving & Storage of Kent

868 évaluations

8240 S 196th St   Kent, WA 98032
(Limited Parking/ No after hours parking)

(253) 216-8131

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 9/30/2022 - 2/11/2023: 9h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(253) 216-8131

8240 S 196th St
Kent, WA 98032
(Limited Parking/ No after hours parking)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 9/30/2022 - 2/11/2023: 9h00 am à 5h00 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL B. 
Évaluation :
2

Pick up times for boxes is incredibly inconsistent and takes hours. It's impossible to plan movers and elevator reservations around

Daniel V. 
Évaluation :
3

I was lied to many times, box showed up 3 weeks late. Was charged for shipping when I was told I wouldn't be. Items were broken. I had to replace many things that were guaranteed to be here but obviously didn't come on time. I could go in. My attorney will be contacting you.

Lisa R. 
Évaluation :
4

I can't think of anything at this time, but The woman that I dealt with most was named Vanessa and she was very friendly and helpful. Pay her more.

Andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avanthi K. 
Évaluation :
1

This service is past whack,I highly don't recommend it!

Alisha J. 
Évaluation :
5

Everything was excellent - would definitely recommend to everyone! Thank you!!

Michele S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
4

Drop is not flexible as I expected. Even I called several days earlier.

Yan W. 
Évaluation :
5

This experience is not for someone who can't “do it themselves.” It takes effort and organization; that is why my wife was in charge. Seriously, it was work, we saved a ton of money but in the end it was worth it. The product was in great shape, the U-Haul people were very helpful, the boxes we bought were good quality. If I move again, I would use U-Haul and U-haul Help. GWB

Garry B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edith H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie S. 
Évaluation :
5

Everyone was very nice and accomidating.

lynn P. 
Évaluation :
1

Worst out come I've ever experienced with uhaul. I hope customer service can iron the billing out. Very angry!

Donald C. 
Évaluation :
5

Better communication on fees when things don't go to plan, otherwise a great experience.

Taylor B. 
Évaluation :
1

I needed to have the boxes picked up the day after they were dropped off because of my landlords. I even hired some movers ($350) to make sure that I'd have all my stuff out in time. I put the request for next-day pickup in with the person dropping them off for unloading, and I saw the request get updated in the system, but nobody came the next day. Or the day after. Or the day after that. I kept calling, and nobody could tell me why the mistake happened in the first place, and then the new pickup dates kept getting rescheduled and pushed back. The wait times for calling into general customer service are also atrociously long, but you have to call so many times for u-box scheduling and pickup. I'd much rather be able to do most of this administrative stuff online.

Claudia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime M. 
Évaluation :
1

I was quoted with $100 box delivery fee 3 separate times but I was charged $350.

Joshua L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Yury L. 
Évaluation :
5

This location was great! Staff was helpful and friendly. My only issue is with your customer service people on the phone. Need to do better and the movers arraigned from Uhaul from our original move did not pack our stuff correctly and a lot of our stuff is really scratched up and dirty.

Randy T. 
Évaluation :
5

U-Haul service really excellent.

Melike B. 
Évaluation :
5

I relocated from Virginia, the pick up staff was awesome, and every time I called for information it was there, unfortunately the only thing I would say it was the uhaul coordinator Angelique was very late on communication in calling and emailing me about the move , I even had to pay out of own pocket for movers help, which it costs it me $185 , my representative from Altair even send her a email with the details and no response back the only response she gave was that she need it an address to send the u boxes, by that time uhal had already delivered the u boxes and I was almost done bringing my belongings up into the new apartment, and I have not yet received communication about it,other than that everything else was great. As for me communication is very but very important to gain customer trust.

Hector C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B. 
Évaluation :
4

The truck wasn't clean when I picked it up.

Chris G. 
Évaluation :
5

Thank you so much

Hulya P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francisco T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica G. 
Évaluation :
1

Very Poor customer service. Never come back again.

Hai L. 
Évaluation :
2

My appointment was scheduled for 8:30am for self check in but after I got to the location for pick up there was no car or no way to go to self check in. So, I had to call customer service and found out that I had to wait until 9am. I had to people helping me and paid per hour. Anyways, for me this is below average service.

Astedader A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN H. 
Évaluation :
1

I had returned the pickup truck less than a day? I have paid/rented for full day. I got a call from uhaul office to bring back because it is rented for another person and he is waiting? How can is possible of over booking at the same time? Roadside assistance is worth less no immediate action. Call Waiting time can go an hour. If you're stuck on the road only God can help. Rip to uhaul.

Ravindra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina C. 
Évaluation :
1

The communication structure at U-Haul is the reason why I'm leaving this storage unit. I call the call center and messages are not delivered to the store. This happened multiple times.

Rachel S. 
Évaluation :
5

Fast and easy pick up I ever have good job and thank you

Seattle S. 
Évaluation :
5

Service was great, all pods delivered on time. Happy Camper. Thanks UHaul!

Nelson T. 
Évaluation :
5

Felicia was great! Very friendly, helpful, and proficient.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chakra Pavan Kum K. 
Évaluation :
5

I have rented with U-Hail 5 or 6 times these past few years. The person working in the office today, was the best. All have been good, but this guy, quick, friendly and professional. Sorry I don't remember his name. He was only one work on May 15.

Dorothy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

Great staff..Good service.

James G. 
Évaluation :
4

Check in/out was easy, everything was ready to go at the time I requested. Truck itself seemed a bit older and not quite as peppy as I remember from my last moving experience, but still clean and got the job done.

Max S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Saufeeyah P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roderick B. 
Évaluation :
5

Your billing is odd and often shows wrong amounts. We even saw one invoice in Canadian dollars. But calling your excellent customer service reps always solved it.

Caroline S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ilayaraja S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryce J. 
Évaluation :
1

Despite the 24/7 return policy I was told not to return the truck after hours because of the high crime in the area risking theft to the cat converter. Neither was I willing to leave my car there overnight after hearing that. I had to spend a hundred dollars on Uber because of THEIR security problem

John W. 
Évaluation :
5

Everything ran very smoothly!

Jackie G. 
Évaluation :
5

Michael was very helpful, efficient and welcoming. Knowledge and resourceful! Equipment was well maintained- one of the better uhauls I've rented!

Michelle K. 
Évaluation :
5

Didn't have the 10ft Truck I reserved online. Truck came back with issues. But I was upgraded to a 15ft truck at no additional cost. That's gread A customer service! Thanks Brandon

Mekiyas H. 
Évaluation :
5

Thank you for a wonderful moving experience! Everything went as planned. It was the smoothest, which is rare to say about moving! Everyone was beyond helpful. Very appreciated! Thank you, take care.

briget G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
4

This truck was much newer than the U-Haul I used 7 years ago that felt like it had no energy, even empty. This one was responsive. Dismayed I had to put gas in before I could go far. Maybe it's company policy these days, but U-Haul doesn't check out the truck with you before or afterward. They could be more knowledgeable about the trucks' specifications. Good quiet location near main routes.

Helen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil B. 
Évaluation :
5

Great staff onsite, going the extra mile to make my rental experience the best. Really good prices on small boxes too.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew A. 
Évaluation :
5

Drop-off driver at P/U location helpful in correctly setting the container down. Shipment delivered safely.

LeRoy M. 
Évaluation :
2

Customer Service was great. Location was fine. Equipment was horrible. The vehicle was worn down. It was raining and the windshield wipers were so worn out it was scraping the window with the metal. The truck should be retired or pulled from rotation until repaired, definitely a hazard on the road.

Tim H. 
Évaluation :
5

Great onsite customer service, informative and friendly.

Catherine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Igor R. 
Évaluation :
5

Good service and clean vehicles.

Roderick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathleen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jared W. 
Évaluation :
5

Overall this was fantastic. I made a mistake during my booking and had to use the equipment available instead of what I had planned on but it was even better that way. Team was helpful consistently and I feel my rental was a great value.

Maxwell K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSANDRA L. 
Évaluation :
5

I want to hear the entire amount with shipping and everything

isadore B. 
Évaluation :
5

Best service from any uhaul location I've done business with. Very customer service oriented. Quick process. Super helpful!

JONNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAHRI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Minhui Z. 
Évaluation :
3

Drop off and pick up of our 2 boxes was great.

Tiffany B. 
Évaluation :
5

The young man at the counter was extremely polite and attentive System was super slow but, he made the experience nice and easy. Price was great and very convenient to be able to rent the vehicle on Sunday Best customer service ever.

Miguel G. 
Évaluation :
5

Not sure??????

Jen G. 
Évaluation :
3

Improve the delivery time, It looks around a month for me to get the items

BALAJI R. 
Évaluation :
1

I was called the day before my Ubox was scheduled to be delivered, and given 3 hours to call back. I was not available during this time and did not see the voicemail until a couple hours after this time span. I called back and was told we were taken off the schedule because a verbal confirmation is required during that very short time span. Everything had to suddenly be rescheduled, and this is a terrible policy.

Aaron F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leandra B. 
Évaluation :
5

Always had great service and appreciated the convenience!!

DIANE R. 
Évaluation :
4

Things that I wish I knew 1) I was told it's be delivered to new place. It wasn't it went to the closest warehouse. 2) I was never notified that my boxes had arrived. 3) I asked if there was a way to only unload box 1 time. I was given a number to another uhual that they'd deliver box to. My son asked why didn't we use the ubox trailer? No one mentioned that. I didn't know it was possible till seen another person with box on a trailer

Samantha M. 
Évaluation :
5

We booked U-Box service after our movers flaked. We were set to move from Seattle to Boston. The U-haul service was seamless. At every step of the way, the U-haul team met their commitments on time and at quoted price. You saved the day!

Amanda H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robyn B. 
Évaluation :
4

Way too many furniture pads, took up a lot of space

Rita D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL D. 
Évaluation :
3

Boxes were initially scheduled to leave Kent on 9/30 but weren't actually picked up until 10/11. Online info just kept changing pickup date to the following day. Eventually I was told it was a problem with the carrier not picking the boxes up but it made trying to schedule unpacking on the other end almost impossible. I would have appreciated being kept up to date on the situation.

Barbara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley W. 
Évaluation :
5

Some damage on the goods inside the box. Mainly due to the door not being set correctly.

Ivana R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Steve, Manager at north Aurora location was EXCELLENT. Knowledgeable, accurate, friendly, and responsive.

Phil S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard J. 
Évaluation :
5

The gal who delivered was excellent. First week on the job 

Susan S. 
Évaluation :
5

Box is 3 days late

Yang F. 
Évaluation :
5

Did not visit the facility but the lady who delivered the U-boxes to my place was excellent. She took the time and effort to drive the semi truck through narrow streets and sharp turns.

Siu C.  |  Expérience générale 
Évaluation :
5

We had a storage container that we had to get into a few times, and had to change our delivery dates a few times and the staff at Uhaul were incredibly flexible, helpful and friendly! Thank you!!!

Patricia K.  |  Expérience générale 
Évaluation :
5

N.D.

Casey J.  |  Expérience générale 
Évaluation :
5

The staff was terrific. We had a UBox rental that was delivered and picked up on time. Je les recommande chaudement.

Gretchen F.  |  Expérience générale 
Évaluation :
5

Helped assist me when times were really needed. Gave options and took care of any situations or concerns I had.

Anthony L.  |  Expérience générale 
Évaluation :
5

Yolanda, the person that dropped my box off was amazing.

cynthia h.  |  Expérience générale 
Évaluation :
5

Excellent service!

Bhavandip B.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful and professional.. Really impressed with the commutation as the Process started in Dallas and ended in Seattle ... Would recommend this to all my friends and family

Julie B.  |  Expérience générale 
Évaluation :
5

Excellent customer service received from all staff members , thank you

MICHELLE M.  |  Expérience générale 
Évaluation :
1

They lost my box for about ten days and also had billing issues. I marked yes on the first three but I'm not sure bc I never went there.

mandy p.  |  Expérience générale 
Évaluation :
1

Our uhual box cover was put on incorrect so it was very difficult to move stuff out of it. We traveled an hour to get our stuff and it was messed up and couldn't get into it without extreme difficulty

mia w.  |  Expérience générale 
Évaluation :
5

Great staff and service

James C.  |  Expérience générale 
Évaluation :
5

great

Yibin L.  |  Expérience générale 
Évaluation :
5

Great experience. Equipment in great condition. Everything was ready to go when we arrived.

Todd C.  |  Expérience générale 
Évaluation :
5

Totally outstanding customer service! The location did a great job keeping me updated and proactively reaching out to provide updates. and the woman who drives the forklift and delivers the boxes is a

Catherine B.  |  Expérience générale 
Évaluation :
3

We never visited the facility. \Communicating with them was not easy. Their number rolled to the call center. No joke: more than once, I was transferred at least 9 times.

Ardoth H.  |  Expérience générale 
Évaluation :
5

Ended up needing to move during the snow storm. Grant was incredibly helpful and competent, and treated us with kindness during our difficult situation. Thankful for him keeping uhaul open!!

Genevieve B.  |  Expérience générale 
Évaluation :
3

Staff worked well to try to get my box delivered to me but limited hours made it difficult.

Mikala R.  |  Expérience générale 
Évaluation :
5

You did what I needed you to do. Everyone was helpful and worked with me to make sure my stuff moved smoothly from point A to point B.

Jonathan S.  |  Expérience générale 
Évaluation :
2

Review is of the U-box corporate/call center; Kent Center was fine. Delayed drop off. Delayed shipment. Briefly lost reservation/box. Confirmed delivery then canceled without notice. Terrible service.

Meilani L.  |  Expérience générale 
Évaluation :
1

Your company is the worst

SARA C.  |  Expérience générale 
Évaluation :
4

All contact with the facility was over the phone. I never was at a facility so am unable to comment. All communication was pleasant and helpful.

Judy H.  |  Expérience générale 
Évaluation :
1

The process of using the UBox container was disorganized and frustrating . I will not recommend this to anyone . Ugh . Glad it is over .

Beth K.  |  Expérience générale 
Évaluation :
5

Yolanda was amazing pick up & delivery!

lori s.  |  Expérience générale 
Évaluation :
1

Scam charges

David P.  |  Expérience générale 
Évaluation :
5

I am happy uhaul took over door to door hours were more reasonable and convenient for me, there was no charge to access my box and they delivered it to me when I needed it. Merci.

YELENA M.  |  Expérience générale 
Évaluation :
5

The delivery driver was very good and fast . She did a great job

courtney s.  |  Expérience générale 
Évaluation :
5

S.O.

Leigh W.  |  Expérience générale 
Évaluation :
5

We had a fabulous experience moving with UHaul and using UBoxes! The reservation was easy, the communication and updates were frequent and the service was great, too! Merci.

Catherine B.  |  Expérience générale 
Évaluation :
4

Very easy to schedule a pick-up of my items and staff were willing to help when asked.

Fannie W.  |  Expérience générale 
Évaluation :
5

Everything went smooth, and that's all I really could ask for. Great job!

matt b.  |  Expérience générale 
Évaluation :
1

x

rick g.  |  Expérience générale 
Évaluation :
1

Rented uboxes that carried over 3 - 6 days into new month. Charged for full month + delivery fee. Location was inflexible to make any adjustments. Will not use you again and nor recommend.

rick g.  |  Expérience générale 
Évaluation :
1

Wouldn't use nor recommend you.

rick g.  |  Expérience générale 
Évaluation :
4

Staff was not rude or avoidant. They were just not outwardly friendly. Also, I don't remember being notified that facility locations switched. A reminder when setting up appt would have been nice.

Ralph G.  |  Expérience générale 
Évaluation :
4

Great job, the driver was nice and effective!

Renaldo V.  |  Expérience générale 
Évaluation :
5

This entire U-Box experience has been painless, seamless, and flawless from the very beginning. Thank you for all your help schlepping my junk across the continent!

Daniel O.  |  Expérience générale 
Évaluation :
4

First time using this Avenue. I was very satisfied. The staff were very helpful, everything arrived on time, and it was so convenient.

tanya p.  |  Expérience générale 
Évaluation :
1

1. They never retrieved my UBox for access even when I called ahead 2. My UBox had extensive water damage 3. The facility and staff were unorganized, and unhelpful 4. Equipment is out of service

amanda h.  |  Expérience générale 
Évaluation :
4

Booking center needs to be aware of actual facility hours. I had requested and was booked for a 7:30am pickup appointment but the actual Kent facility opens only at 8am. I was even offered 7am.

Bernard P.  |  Expérience générale 
Évaluation :
3

Managers good; but incompetent telephone operators and abysmal computer interface between me, (my inquires and wishes), and inaccurate internet and email responses and conclusions; were pathetic.

jim g.  |  Expérience générale 
Évaluation :
1

As a whole experience with U-Haul boxes, I had a terrible experience. I would not recommend this service to anyone and would not use it again.

Jenna M.  |  Expérience générale 
Évaluation :
4

Easy pick up and drop off for a U-Box storage. My items were safe in the box for the cross country move. Nothing broke, and it arrived on time.

Kiley s.  |  Expérience générale 
Évaluation :
1

the window promised for drop off was completely incorrect. it was only due to the driver's diligence that it worked out.

DANIEL S.  |  Expérience générale 
Évaluation :
4

There was a little issue where no one really knew how to schedule the u-box delivery or really its location. But it was resolved in under 24 hours. Other then that everything went smoothly.

Karlene M.  |  Expérience générale 
Évaluation :
5

The staff is excellent! The office called frequently to ensure we were communicating on the same page, and the driver had no problem when I accidentally missed the original delivery time

Alyssa D.  |  Expérience générale 
Évaluation :
5

Liked the experience

Michael B.  |  Expérience générale 
Évaluation :
4

Clean. However, my husband ask the front desk customer service rep if he could use the bathroom. Another employee told me he better not leave any urine sprains on the toilet. Inappropriate comment

Natahnee W.  |  Expérience générale 
Évaluation :
4

I just don't know why I was charged a extra tax when they delivers the pods after I was told I would be charge any taxesor tips or any thing esle.

rose o.  |  Expérience générale 
Évaluation :
4

The diver, Shelly, was great. She was helpful and really worked with me. But most of my U-Haul U-Box experience was bad. Overall the Kent folks were good, but I doubt I'll ever use U-Haul again.

Kyle A.  |  Expérience générale 
Évaluation :
5

We only used the local Kent storage for a day while our boxes were in transit from Maryland to Tacoma, but the delivery was excellent and the boxes were in great shape with no broken items! ThanLD!

Michele J.  |  Expérience générale 
Évaluation :
5

The Ubox drivers/delivery persons were exceptionally responsive and customer service driven. I had some very specific requests and they met them without question. Thank you!!

Elizabeth J.  |  Expérience générale 
Évaluation :
5

I thank Grant Dowell for his and his staff's great care and effort toward my moving. Can't thank more, Grant helped me to route the uboxes to my new place as well as in handling payments. Awesome!

Taiwoo P.  |  Expérience générale 
Évaluation :
2

I did not visit the facilities in NY or WA. This moving process was less than ideal; the best part was actually receiving my shipped items at the end. I had to call for every step; poor process

susan b.  |  Expérience générale 
Évaluation :
5

great job

ash g.  |  Expérience générale 
Évaluation :
5

My issue is not with Kent but with uhaul. Your tracking system is absolutely horrible. No one could tell us pod location or eta during shipment. Frustrating as we had to fly from AK to meet pod.

michael c.  |  Expérience générale 
Évaluation :
2

Took 6 days to arrange access to my UBox. The number listed redirects to UHaul customer service. Finally got through via an email through a customer service rep. Not enough space for this review...

Wyatt H.  |  Expérience générale 
Évaluation :
5

We were a U box customer and had the boxes delivered to us on time, as promised! Therefore, we did not go to the actual Kent facility.

David M.  |  Expérience générale 
Évaluation :
5

Helpful and caring Delivered and picked up my boxes my convience not theirs. Je referais appel à lui.

Karen C.  |  Expérience générale 
Évaluation :
5

Great experience!

James C.  |  Expérience générale 
Évaluation :
5

I recommended a uhaul box to a neighbor and we both thought it was great value

Dee B.  |  Expérience générale 
Évaluation :
1

This review is of the overall experience dealing with Uhaul throughout the move. Communication capabilities were terrible. Customer service horrendous. Smart to limit the characters here. Awful.

Jeremy f.  |  Expérience générale 
Évaluation :
4

I really appreciated the helpfulness of the staff and organiziation I found at this location.

cARLEIGH E.  |  Expérience générale 
Évaluation :
3

Delivery of my UBox was a week late and as of July 23, 2018 I have still not received the reimbursement as promised by the UHaul associate I spoke to about the lateness.

ELIZABETH C.  |  Expérience générale 
Évaluation :
1

Very hard to arrange a delivery of my U-box. Nobody knows how to work with corporate moving. Representatives not solving problems, always tell me to find another one. Didn't pick U-box up on time.

Zhuo L.  |  Expérience générale 
Évaluation :
5

I was never at the facility so cannot comment on it.

Janie D.  |  Expérience générale 
Évaluation :
3

I was quoted one price and then the invoice, which was also incorrect in its calculations, showed a completely different prices adding an additional $500. No one has been able to help!

Nerina G.  |  Expérience générale 
Évaluation :
5

Fantastic service and experience

Alici E.  |  Expérience générale 
Évaluation :
5

Great experience!

Melissa C.  |  Expérience générale 
Évaluation :
1

I did not see this facility in person. I'm sure it is fine, but I tried to contact this location several times to organize my UBox delivery and I would get voicemail or get routed thru main Uhaul numb

Anita P.  |  Expérience générale 
Évaluation :
2

I felt wasn't happy with the lack of communication with the u-haul in Kent and I will never use them again.

Rachel S.  |  Expérience générale 
Évaluation :
5

Great service from the staff at the Kent location, but the online/phone scheduling systems was a confusing mess.

Meredith B.  |  Expérience générale 
Évaluation :
4

Based on my overall experience with Uhaul moving from Arizona to Washington, I would not recommend using Uhaul to anyone i know. Uhaul of Kent was the only bright part of our move. They were perfect.

michael s.  |  Expérience générale 
Évaluation :
2

Very poor communication. Driver did not show up when dispatch said he would and nobody called me to tell me he wasn't coming. My boxes didn't show up until 5pm.

Nancy O.  |  Expérience générale 
Évaluation :
3

We rented an on-site UBox..

Sam H.  |  Expérience générale 
Évaluation :
5

This helped us a lot to ship our stuff across the States. Merci!

Pavel K.  |  Expérience générale 
Évaluation :
5

Delivery and pickup were efficient and effective

Derk B.  |  Expérience générale 
Évaluation :
5

Great customer service team special thanks to gloria n Martha keep up the great work

Karthikeyan G.  |  Expérience générale 
Évaluation :
3

"Your guaranteed arrival date at our neighborhood U-Haul location at 21001 72nd Ave S, Kent, WA 98032 is Monday, June 11, 2018. " It is two days late. Are you going to refund $50 per day for two days?

Zhong L.  |  Expérience générale 
Évaluation :
5

merci

Karin H.  |  Expérience générale 
Évaluation :
5

Although our UBox arrived too late to be shipped to the local UHAUL location I had originally requested, the facility and employees at this location were helpful to the extent possible.

Kyle B.  |  Expérience générale 
Évaluation :
5

I used the U-Box service. The drivers that delivered and picked up the U-Box were professional and friendly.

MONYEE K.  |  Expérience générale 
Évaluation :
5

Very helpful staff. Would highly recommend this location. Great experience.

Bryce Q.  |  Expérience générale 
Évaluation :
5

Very friendly and appreciated the call before they came to pick up the U-boxes.

Paula R.  |  Expérience générale 
Évaluation :
5

Service here was excellent but I do have a problem with U-haul which allowed me to schedule moving help before my box arrived at Ballard. In order to make it work I had to pay my helpers to come south

athena j.  |  Expérience générale 
Évaluation :
2

My U-box was guaranteed to be at 2515 Rainer ave S., Seattle facility on 5/18. I had to pick it up at the Kent location on 5/20 because the box was not scheduled to be delivered to the Rainer Ave loca

Michael S.  |  Expérience générale 
Évaluation :
5

Staff was excellent and very friendly and helpful, including following up and getting back to me on my questions. Merci.

RUSS H.  |  Expérience générale 
Évaluation :
5

Great experience

AISHA E.  |  Expérience générale 
Évaluation :
5

Yolanda provided excellent customer service and follow through, far exceeding what you would expect from a delivery person. If not already, she should be a trainer and get a raise!

Julie R.  |  Expérience générale 
Évaluation :
4

Got Ubox delivered to my location from this facility. Once I was able to get in touch with them (the uhaul customer service as a whole is super difficult to navigate) they were AMAZING

Anne H.  |  Expérience générale 
Évaluation :
5

Our U-Boxes were stirred at and delivered from this facility. The service was superb and the delivery teams exceptional.

Elizabeth V.  |  Expérience générale 
Évaluation :
5

great place

CHELSEA B.  |  Expérience générale 
Évaluation :
1

Ubox delivery drivers excellent. Never went to facility. Management made no initial contact as stated by U-Haul. Have not called re contract close out or return of advanced payment.

TIMOTHY F.  |  Expérience générale 
Évaluation :
1

Ubox delivery drivers excellent. Never went to facility. Management made no initial contact as stated by U-Haul. Have not called re contract close out or return of advanced payment.

TIMOTHY F.  |  Expérience générale 
Évaluation :
1

Ubox delivery drivers excellent. Never went to facility. Management made no initial contact as stated by U-Haul. Have not called re contract close out or return of advanced payment.

TIMOTHY F.  |  Expérience générale 
Évaluation :
5

Excellent

Mary S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page