Customer Reviews for U-Box Moving & Storage of Kent

Évaluation :

5

Better communication on fees when things don't go to plan, otherwise a great experience.

Évaluation :

1

I needed to have the boxes picked up the day after they were dropped off because of my landlords. I even hired some movers ($350) to make sure that I'd have all my stuff out in time. I put the request for next-day pickup in with the person dropping them off for unloading, and I saw the request get updated in the system, but nobody came the next day. Or the day after. Or the day after that. I kept calling, and nobody could tell me why the mistake happened in the first place, and then the new pickup dates kept getting rescheduled and pushed back. The wait times for calling into general customer service are also atrociously long, but you have to call so many times for u-box scheduling and pickup. I'd much rather be able to do most of this administrative stuff online.

Évaluation :

1

I was quoted with $100 box delivery fee 3 separate times but I was charged $350.

Évaluation :

5

This location was great! Staff was helpful and friendly. My only issue is with your customer service people on the phone. Need to do better and the movers arraigned from Uhaul from our original move did not pack our stuff correctly and a lot of our stuff is really scratched up and dirty.

Évaluation :

5

U-Haul service really excellent.

Évaluation :

5

I relocated from Virginia, the pick up staff was awesome, and every time I called for information it was there, unfortunately the only thing I would say it was the uhaul coordinator Angelique was very late on communication in calling and emailing me about the move , I even had to pay out of own pocket for movers help, which it costs it me $185 , my representative from Altair even send her a email with the details and no response back the only response she gave was that she need it an address to send the u boxes, by that time uhal had already delivered the u boxes and I was almost done bringing my belongings up into the new apartment, and I have not yet received communication about it,other than that everything else was great. As for me communication is very but very important to gain customer trust.

Évaluation :

4

The truck wasn't clean when I picked it up.

Évaluation :

5

Thank you so much

Évaluation :

1

Very Poor customer service. Never come back again.

Évaluation :

2

My appointment was scheduled for 8:30am for self check in but after I got to the location for pick up there was no car or no way to go to self check in. So, I had to call customer service and found out that I had to wait until 9am. I had to people helping me and paid per hour. Anyways, for me this is below average service.

Évaluation :

1

I had returned the pickup truck less than a day? I have paid/rented for full day. I got a call from uhaul office to bring back because it is rented for another person and he is waiting? How can is possible of over booking at the same time? Roadside assistance is worth less no immediate action. Call Waiting time can go an hour. If you're stuck on the road only God can help. Rip to uhaul.

Évaluation :

1

The communication structure at U-Haul is the reason why I'm leaving this storage unit. I call the call center and messages are not delivered to the store. This happened multiple times.

Évaluation :

5

Fast and easy pick up I ever have good job and thank you

Évaluation :

5

Service was great, all pods delivered on time. Happy Camper. Thanks UHaul!

Évaluation :

5

Felicia was great! Very friendly, helpful, and proficient.

Évaluation :

5

I have rented with U-Hail 5 or 6 times these past few years. The person working in the office today, was the best. All have been good, but this guy, quick, friendly and professional. Sorry I don't remember his name. He was only one work on May 15.

Évaluation :

5

Great staff..Good service.

Évaluation :

4

Check in/out was easy, everything was ready to go at the time I requested. Truck itself seemed a bit older and not quite as peppy as I remember from my last moving experience, but still clean and got the job done.

Évaluation :

5

Your billing is odd and often shows wrong amounts. We even saw one invoice in Canadian dollars. But calling your excellent customer service reps always solved it.

Évaluation :

1

Despite the 24/7 return policy I was told not to return the truck after hours because of the high crime in the area risking theft to the cat converter. Neither was I willing to leave my car there overnight after hearing that. I had to spend a hundred dollars on Uber because of THEIR security problem

Évaluation :

5

Everything ran very smoothly!

Évaluation :

5

Michael was very helpful, efficient and welcoming. Knowledge and resourceful! Equipment was well maintained- one of the better uhauls I've rented!

Évaluation :

5

Didn't have the 10ft Truck I reserved online. Truck came back with issues. But I was upgraded to a 15ft truck at no additional cost. That's gread A customer service! Thanks Brandon

Évaluation :

5

Thank you for a wonderful moving experience! Everything went as planned. It was the smoothest, which is rare to say about moving! Everyone was beyond helpful. Very appreciated! Thank you, take care.

Évaluation :

4

This truck was much newer than the U-Haul I used 7 years ago that felt like it had no energy, even empty. This one was responsive. Dismayed I had to put gas in before I could go far. Maybe it's company policy these days, but U-Haul doesn't check out the truck with you before or afterward. They could be more knowledgeable about the trucks' specifications. Good quiet location near main routes.

Évaluation :

5

Great staff onsite, going the extra mile to make my rental experience the best. Really good prices on small boxes too.

Évaluation :

5

Drop-off driver at P/U location helpful in correctly setting the container down. Shipment delivered safely.

Évaluation :

2

Customer Service was great. Location was fine. Equipment was horrible. The vehicle was worn down. It was raining and the windshield wipers were so worn out it was scraping the window with the metal. The truck should be retired or pulled from rotation until repaired, definitely a hazard on the road.

Évaluation :

5

Great onsite customer service, informative and friendly.

Évaluation :

5

Good service and clean vehicles.

Évaluation :

5

Overall this was fantastic. I made a mistake during my booking and had to use the equipment available instead of what I had planned on but it was even better that way. Team was helpful consistently and I feel my rental was a great value.

Évaluation :

5

I want to hear the entire amount with shipping and everything

Évaluation :

5

Best service from any uhaul location I've done business with. Very customer service oriented. Quick process. Super helpful!

Évaluation :

3

Drop off and pick up of our 2 boxes was great.

Évaluation :

5

The young man at the counter was extremely polite and attentive System was super slow but, he made the experience nice and easy. Price was great and very convenient to be able to rent the vehicle on Sunday Best customer service ever.

Évaluation :

5

Not sure??????

Évaluation :

3

Improve the delivery time, It looks around a month for me to get the items

Évaluation :

1

I was called the day before my Ubox was scheduled to be delivered, and given 3 hours to call back. I was not available during this time and did not see the voicemail until a couple hours after this time span. I called back and was told we were taken off the schedule because a verbal confirmation is required during that very short time span. Everything had to suddenly be rescheduled, and this is a terrible policy.

Évaluation :

5

Always had great service and appreciated the convenience!!

Évaluation :

4

Things that I wish I knew 1) I was told it's be delivered to new place. It wasn't it went to the closest warehouse. 2) I was never notified that my boxes had arrived. 3) I asked if there was a way to only unload box 1 time. I was given a number to another uhual that they'd deliver box to. My son asked why didn't we use the ubox trailer? No one mentioned that. I didn't know it was possible till seen another person with box on a trailer

Évaluation :

5

We booked U-Box service after our movers flaked. We were set to move from Seattle to Boston. The U-haul service was seamless. At every step of the way, the U-haul team met their commitments on time and at quoted price. You saved the day!

Évaluation :

4

Way too many furniture pads, took up a lot of space

Évaluation :

3

Boxes were initially scheduled to leave Kent on 9/30 but weren't actually picked up until 10/11. Online info just kept changing pickup date to the following day. Eventually I was told it was a problem with the carrier not picking the boxes up but it made trying to schedule unpacking on the other end almost impossible. I would have appreciated being kept up to date on the situation.

Évaluation :

5

Some damage on the goods inside the box. Mainly due to the door not being set correctly.

Évaluation :

5

Steve, Manager at north Aurora location was EXCELLENT. Knowledgeable, accurate, friendly, and responsive.

Évaluation :

5

The gal who delivered was excellent. First week on the job 

Évaluation :

5

Box is 3 days late

Évaluation :

1

This was hands down the worst customer experience I have ever had. The communication was terrible. I was told many different things that contradicted each other, everyone just kept saying they can't help and transferring me. I started recording my conversations half way through as I am considering filing a lawsuit for emotional damages. Just from where I started keeping track, your people lied or miss-represented the truth 12 times, I spent over 6 hours on hold in total between the calls, and was hung up on 4 times. It was an absolute nightmare. I will never use u-haul again.

Évaluation :

5

Incredibly smooth move across the country from MA to WA!!! Had movers load the Uhaul boxes in MA and different movers unload in WA and all went well. Highly recommend the Uhaul boxes as pick up from their staff, follow through and ongoing communication during the transport, and final destination all was A+

Évaluation :

1

The experience was poor from the moment I booked the boxes. Uhaul has very poor logistics planning for the boxes that doesn't allow for one to control the end to end experience. The delivery date for final destination cannot be provided till after your boxes are pick back up loaded and taken back to the facility. This is a loss of days on the per month rental price you pay as well as prevent from pre-planning as a customer. Once they are picked up you waste hours of your time waiting on hold to speak with someone to try and arrange delivery. Then their booked out for delivery weeks in advance so again you are paying storage cost with no control. Once they final arrange delivery, after more hours of trying to speak with a logistics person, they couldn't honor their commitments due to driver shortages, again at the cost of the customer who is paying monthly storage fees. It was also my experience they would adjust dates for deliveries at their convenience and you would again spend hours trying to speak with a logistics specialist if you were available for their adjustments. The experience is one I will not go through again.

Évaluation :

1

I will never use Uhaul again. This is the second move I've used UBoxes and the faced nothing but problems. The debacle of if they would or wouldn't deliver my box to my new address went upper management because nobody would give me a straight answer. I have, no joke, talked to a minimum of 25 reps and spent HOURS in a queue only to be told they needed to transfer me and either disconnect me or send me to the wrong person and I'm back in the queue. Like, I have been in so many circles I'm dizzy. I finally get a person on the horn who knows what's up and looks at the notes and literally says "Oh my gosh. I am SO sorry. This is a MESS!" And she is the only person who has made shit happen. Her name was Kaylin and she is the only person I worked with whoever deserves a job. DO BETTER, UHAUL!

Évaluation :

3

- Moving your box safely, in a timely manner = 5 stars - Making changes to your orders, communication and support = 1 star Overall, U-Haul is reliable and cost-effective, I had give my stuff to them more confidently than an unknown trucking firm because they have locations all over the country. My U-box was safely picked up and delivered in 2 weeks time which is great. However was some serious lack of communication between UHaul and Moving Help. Though it both appear like one website, they are two different companies and software systems so when I made changes to my order, it only updated the Uhaul center and not the mover. I waited all day for my box, and the movers never showed up. They had their calendar scheduled for only 2 days later. Just make sure if you do any changes, that both UHaul and Moving Help are both updated correctly. UHaul must improve the integration, and make this process more seamless rather than having me make 100s of phone calls to coordinate between the movers and the Uhaul center.

Évaluation :

5

Great service. U-Haul and U-Haul box service made my move very easy.

Évaluation :

2

Improve customer service. The staff did not communicate well with one another. We spoke with a number of reps when trying to schedule delivery and pickup. Delivery and Pickup times were canceled without proper notice. Would not recommend using the U-boxes.

Évaluation :

1

Don't deliver late. Also better customer service. Grant, manager at kent store, is sexist. Also if delivery is already late bump someone else so you can deliver the customers box the day after it arrives to warehouse.

Évaluation :

5

The trucks are so old and beat up, literally falling apart

Évaluation :

2

Our UHaul delivery to home could not be scheduled inspite of calling several times in advance. We were told that we'll get our stuff after 6 to 8 weeks if we would like to schedule a delivery by U-Haul truck , as their trucks were all booked out in advance. We had to pay several 100s of dollars to a third-party to tow our U-Box from U-Haul location to our home, as it was 30 miles away. We live right in the middle of prime city, and they did not agree to even drop the U-Box to nearest U-Haul location. I would not have booked the service if I knew at the end we'll end up paying extra out of pocket for getting the Box to our home location.

Évaluation :

5

Did not visit the facility but the lady who delivered the U-boxes to my place was excellent. She took the time and effort to drive the semi truck through narrow streets and sharp turns.

Évaluation :

5

We had a storage container that we had to get into a few times, and had to change our delivery dates a few times and the staff at Uhaul were incredibly flexible, helpful and friendly! Thank you!!!

Évaluation :

5

N.D.

Évaluation :

5

The staff was terrific. We had a UBox rental that was delivered and picked up on time. Je les recommande chaudement.

Évaluation :

5

Helped assist me when times were really needed. Gave options and took care of any situations or concerns I had.

Évaluation :

5

Yolanda, the person that dropped my box off was amazing.

Évaluation :

5

Excellent service!

Évaluation :

5

Everyone was very helpful and professional.. Really impressed with the commutation as the Process started in Dallas and ended in Seattle ... Would recommend this to all my friends and family

Évaluation :

5

Excellent customer service received from all staff members , thank you

Évaluation :

1

They lost my box for about ten days and also had billing issues. I marked yes on the first three but I'm not sure bc I never went there.

Évaluation :

1

Our uhual box cover was put on incorrect so it was very difficult to move stuff out of it. We traveled an hour to get our stuff and it was messed up and couldn't get into it without extreme difficulty

Évaluation :

5

Great staff and service

Évaluation :

5

great

Évaluation :

5

Great experience. Equipment in great condition. Everything was ready to go when we arrived.

Évaluation :

5

Totally outstanding customer service! The location did a great job keeping me updated and proactively reaching out to provide updates. and the woman who drives the forklift and delivers the boxes is a

Évaluation :

3

We never visited the facility. \Communicating with them was not easy. Their number rolled to the call center. No joke: more than once, I was transferred at least 9 times.

Évaluation :

5

Ended up needing to move during the snow storm. Grant was incredibly helpful and competent, and treated us with kindness during our difficult situation. Thankful for him keeping uhaul open!!

Évaluation :

3

Staff worked well to try to get my box delivered to me but limited hours made it difficult.

Évaluation :

5

You did what I needed you to do. Everyone was helpful and worked with me to make sure my stuff moved smoothly from point A to point B.

Évaluation :

2

Review is of the U-box corporate/call center; Kent Center was fine. Delayed drop off. Delayed shipment. Briefly lost reservation/box. Confirmed delivery then canceled without notice. Terrible service.

Évaluation :

1

Your company is the worst

Évaluation :

4

All contact with the facility was over the phone. I never was at a facility so am unable to comment. All communication was pleasant and helpful.

Évaluation :

1

The process of using the UBox container was disorganized and frustrating . I will not recommend this to anyone . Ugh . Glad it is over .

Évaluation :

5

Yolanda was amazing pick up & delivery!

Évaluation :

1

Scam charges

Évaluation :

5

I am happy uhaul took over door to door hours were more reasonable and convenient for me, there was no charge to access my box and they delivered it to me when I needed it. Merci.

Évaluation :

5

The delivery driver was very good and fast . She did a great job

Évaluation :

5

S.O.

Évaluation :

5

We had a fabulous experience moving with UHaul and using UBoxes! The reservation was easy, the communication and updates were frequent and the service was great, too! Merci.

Évaluation :

4

Very easy to schedule a pick-up of my items and staff were willing to help when asked.

Évaluation :

5

Everything went smooth, and that's all I really could ask for. Great job!

Évaluation :

1

x

Évaluation :

1

Rented uboxes that carried over 3 - 6 days into new month. Charged for full month + delivery fee. Location was inflexible to make any adjustments. Will not use you again and nor recommend.

Évaluation :

1

Wouldn't use nor recommend you.

Évaluation :

4

Staff was not rude or avoidant. They were just not outwardly friendly. Also, I don't remember being notified that facility locations switched. A reminder when setting up appt would have been nice.

Évaluation :

4

Great job, the driver was nice and effective!

Évaluation :

5

This entire U-Box experience has been painless, seamless, and flawless from the very beginning. Thank you for all your help schlepping my junk across the continent!

Évaluation :

4

First time using this Avenue. I was very satisfied. The staff were very helpful, everything arrived on time, and it was so convenient.

Évaluation :

1

1. They never retrieved my UBox for access even when I called ahead 2. My UBox had extensive water damage 3. The facility and staff were unorganized, and unhelpful 4. Equipment is out of service

Évaluation :

4

Booking center needs to be aware of actual facility hours. I had requested and was booked for a 7:30am pickup appointment but the actual Kent facility opens only at 8am. I was even offered 7am.

Évaluation :

3

Managers good; but incompetent telephone operators and abysmal computer interface between me, (my inquires and wishes), and inaccurate internet and email responses and conclusions; were pathetic.

Évaluation :

1

As a whole experience with U-Haul boxes, I had a terrible experience. I would not recommend this service to anyone and would not use it again.

Évaluation :

4

Easy pick up and drop off for a U-Box storage. My items were safe in the box for the cross country move. Nothing broke, and it arrived on time.

Évaluation :

1

the window promised for drop off was completely incorrect. it was only due to the driver's diligence that it worked out.

Évaluation :

4

There was a little issue where no one really knew how to schedule the u-box delivery or really its location. But it was resolved in under 24 hours. Other then that everything went smoothly.

Évaluation :

5

The staff is excellent! The office called frequently to ensure we were communicating on the same page, and the driver had no problem when I accidentally missed the original delivery time

Évaluation :

5

Liked the experience

Évaluation :

4

Clean. However, my husband ask the front desk customer service rep if he could use the bathroom. Another employee told me he better not leave any urine sprains on the toilet. Inappropriate comment

Évaluation :

4

I just don't know why I was charged a extra tax when they delivers the pods after I was told I would be charge any taxesor tips or any thing esle.

Évaluation :

4

The diver, Shelly, was great. She was helpful and really worked with me. But most of my U-Haul U-Box experience was bad. Overall the Kent folks were good, but I doubt I'll ever use U-Haul again.

Évaluation :

5

We only used the local Kent storage for a day while our boxes were in transit from Maryland to Tacoma, but the delivery was excellent and the boxes were in great shape with no broken items! ThanLD!

Évaluation :

5

The Ubox drivers/delivery persons were exceptionally responsive and customer service driven. I had some very specific requests and they met them without question. Thank you!!

Évaluation :

5

I thank Grant Dowell for his and his staff's great care and effort toward my moving. Can't thank more, Grant helped me to route the uboxes to my new place as well as in handling payments. Awesome!

Évaluation :

2

I did not visit the facilities in NY or WA. This moving process was less than ideal; the best part was actually receiving my shipped items at the end. I had to call for every step; poor process

Évaluation :

5

great job

Évaluation :

5

My issue is not with Kent but with uhaul. Your tracking system is absolutely horrible. No one could tell us pod location or eta during shipment. Frustrating as we had to fly from AK to meet pod.

Évaluation :

2

Took 6 days to arrange access to my UBox. The number listed redirects to UHaul customer service. Finally got through via an email through a customer service rep. Not enough space for this review...

Évaluation :

5

We were a U box customer and had the boxes delivered to us on time, as promised! Therefore, we did not go to the actual Kent facility.

Évaluation :

5

Helpful and caring Delivered and picked up my boxes my convience not theirs. Je referais appel à lui.

Évaluation :

5

Great experience!

Évaluation :

5

I recommended a uhaul box to a neighbor and we both thought it was great value

Évaluation :

1

This review is of the overall experience dealing with Uhaul throughout the move. Communication capabilities were terrible. Customer service horrendous. Smart to limit the characters here. Awful.

Évaluation :

4

I really appreciated the helpfulness of the staff and organiziation I found at this location.

Évaluation :

3

Delivery of my UBox was a week late and as of July 23, 2018 I have still not received the reimbursement as promised by the UHaul associate I spoke to about the lateness.

Évaluation :

1

Very hard to arrange a delivery of my U-box. Nobody knows how to work with corporate moving. Representatives not solving problems, always tell me to find another one. Didn't pick U-box up on time.

Évaluation :

5

I was never at the facility so cannot comment on it.

Évaluation :

3

I was quoted one price and then the invoice, which was also incorrect in its calculations, showed a completely different prices adding an additional $500. No one has been able to help!

Évaluation :

5

Fantastic service and experience

Évaluation :

5

Great experience!

Évaluation :

1

I did not see this facility in person. I'm sure it is fine, but I tried to contact this location several times to organize my UBox delivery and I would get voicemail or get routed thru main Uhaul numb

Évaluation :

2

I felt wasn't happy with the lack of communication with the u-haul in Kent and I will never use them again.

Évaluation :

5

Great service from the staff at the Kent location, but the online/phone scheduling systems was a confusing mess.

Évaluation :

4

Based on my overall experience with Uhaul moving from Arizona to Washington, I would not recommend using Uhaul to anyone i know. Uhaul of Kent was the only bright part of our move. They were perfect.

Évaluation :

2

Very poor communication. Driver did not show up when dispatch said he would and nobody called me to tell me he wasn't coming. My boxes didn't show up until 5pm.

Évaluation :

3

We rented an on-site UBox..

Évaluation :

5

This helped us a lot to ship our stuff across the States. Merci!

Évaluation :

5

Delivery and pickup were efficient and effective

Évaluation :

5

Great customer service team special thanks to gloria n Martha keep up the great work

Évaluation :

3

"Your guaranteed arrival date at our neighborhood U-Haul location at 21001 72nd Ave S, Kent, WA 98032 is Monday, June 11, 2018. " It is two days late. Are you going to refund $50 per day for two days?

Évaluation :

5

merci

Évaluation :

5

Although our UBox arrived too late to be shipped to the local UHAUL location I had originally requested, the facility and employees at this location were helpful to the extent possible.

Évaluation :

5

I used the U-Box service. The drivers that delivered and picked up the U-Box were professional and friendly.

Évaluation :

5

Very helpful staff. Would highly recommend this location. Great experience.

Évaluation :

5

Very friendly and appreciated the call before they came to pick up the U-boxes.

Évaluation :

5

Service here was excellent but I do have a problem with U-haul which allowed me to schedule moving help before my box arrived at Ballard. In order to make it work I had to pay my helpers to come south

Évaluation :

2

My U-box was guaranteed to be at 2515 Rainer ave S., Seattle facility on 5/18. I had to pick it up at the Kent location on 5/20 because the box was not scheduled to be delivered to the Rainer Ave loca

Évaluation :

5

Staff was excellent and very friendly and helpful, including following up and getting back to me on my questions. Merci.

Évaluation :

5

Great experience

Évaluation :

5

Yolanda provided excellent customer service and follow through, far exceeding what you would expect from a delivery person. If not already, she should be a trainer and get a raise!

Évaluation :

4

Got Ubox delivered to my location from this facility. Once I was able to get in touch with them (the uhaul customer service as a whole is super difficult to navigate) they were AMAZING

Évaluation :

5

Our U-Boxes were stirred at and delivered from this facility. The service was superb and the delivery teams exceptional.

Évaluation :

5

great place

Évaluation :

1

Ubox delivery drivers excellent. Never went to facility. Management made no initial contact as stated by U-Haul. Have not called re contract close out or return of advanced payment.

Évaluation :

1

Ubox delivery drivers excellent. Never went to facility. Management made no initial contact as stated by U-Haul. Have not called re contract close out or return of advanced payment.

Évaluation :

1

Ubox delivery drivers excellent. Never went to facility. Management made no initial contact as stated by U-Haul. Have not called re contract close out or return of advanced payment.