Customer Reviews for U-Box Moving & Storage Of Kent

933 évaluations

8240 S 196th St   Kent, WA 98032
(Limited Parking/ No after hours parking)

(253) 216-8131

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Heures d’ouverture

  • Mon-Sun: 9 am–5 pm

Services dans cet établissement :

Pour nous contacter

(253) 216-8131

8240 S 196th St
Kent, WA 98032
(Limited Parking/ No after hours parking)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 9 am–5 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

It was a great experience! Thank you!

Karen Swanson 
Évaluation :
5

Everything start to finish was excellent. Merci

Christian Vitali 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charity Henak 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lauren Crowell 
Évaluation :
5

The covers over the boxes were not in good condition and resulted in water leakage inside the box. I recommend checking the cover before sending the boxes out. Otherwise the service was excellent.

Archana Chiyyavaram 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Beaubelle 
Évaluation :
5

So many furniture pads. I don't know if we just did things wrong but we only needed a quarter of the provided packs.

Jake Knox 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dorothy Nuttall 
Évaluation :
4

Everything was great!

Cathy Bell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHOA NGUYEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn Brumbaugh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin Ellison 
Évaluation :
2

We had all the date set up delivery date pick up date and delivery to new location but then they said they had to talk to me before each and everyone of them box was not picked up on time which means it was not delivered on time. just excuses was is what I was given.

Rob Viafore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel Arambula 
Évaluation :
3

The promise was an on time delivery. That didn't happen so I'm disappointed overall. I don't think that's a reflection on this location in Kent. I believe that to be the problem of the Tucson location delivery system. It was due to a driver being out sick. There should be more than 1 driver to deliver.

Chad Zinda 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toru Futamata 
Évaluation :
1

My U-Box arrived 4 days late.

Mustafa Kilic 
Évaluation :
2

First words to me when I showed up to pick up my u-box: "Why do people always show up when I'm about to take my lunch?" Fella working there was entirely unhelpful. Just point to the trailer and said " The one on the left is yours."

Darren Glazier 
Évaluation :
1

U haul did not communicate with me at all. They moved my pod to a different location without letting me know so when I went to pick it up it was not there and had to call customer service because the employee did not know where it was.

Amanda Butler 
Évaluation :
4

Had problem retrieving confirmation code for workers. Had to pay them in cash $150.00. Would like to get a refund. I believe it was strongmen workers.

Gary Horimoto 
Évaluation :
5

Cindy and Theresa both did phenomenal jobs. I hope the drivers are well-compensated. Cindy was driving the truck for pickup and unloaded my box. She was efficient, cheerful, communicative, polite, and helpful. I wish I'd thought to tip at the time. Theresa unloaded my box at the first location and did a great job. I was surprised to learn she was newer to the team, because she handled the loader very well. I was honestly expecting a worse experience because I'd never used U-Boxes before and figured there must be a drawback for the affordable rate. The only quirk I encountered was delivery times getting shifted around a bit (within the same day, not to a different day), but the flexibility of pick up and dropoff made it a non-issue for me.

Yim Ganota 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW DIXON 
Évaluation :
5

Yep

Ron Chapman 
Évaluation :
1

Buyer Beware! My box was moved to a more distant location without notifying me or asking my permission. I was then told my home was outside the delivery area and the only way to reasonably retrieve my box was with a 3rd party who I needed to pay $400 to. I did this, got my belongings but will NEVER use this service again. It was awful and took days and hours with customer service to even find my box. No refund offered, no discount, just a comment- "Oh ya, we move boxes without telling the owners sometimes" Wow.

Olivia Wallen 
Évaluation :
2

This entire experience has been extremely stressful from start to finish. I will never use this service again.

Alexis Rivera 
Évaluation :
1

UHaul pick up driver has damaged my driveway when picking up empty boxes from destination. I just moved into this new house and they damaged the driveway in a big way. I'm not sure what my options are to get this fixed

Laxman Vattam 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Kurtz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tonya Jacques 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phylicia Davidson 
Évaluation :
2

I booked U-Box container with at-home delivery for pick up long before my move, a week before my move I received a message that it won't be delivered to my home and I should instead bring all my stuff to Kent, WA (1 hour drive), this created a lot of stress, I had to find a truck and make several trips to the container facility. Even though the later experience was good (container delivery to my final destination), I lost trust in the service. Move is a stressful event with lots of logistics involved, so services that you depend on need to be reliable. Receiving a message that my U-Box can't be delivered to my home on a short notice is unacceptable. I will think twice if I trust U-Haul with my next move in the future.

Alexey Altoukhov 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT BLANCHARD 
Évaluation :
1

Basically every step of this process for which UHaul was responsible was a catastrophic failure: 1) The initial box delivery was delayed by a few two days. Requests for info were either ignored or lies. On given a placating offer for a full-service delivery + loading Moving Help contractor (that I had to pay for), they did not relay this info to the contractor. Had to both fight the contractor for info and pull people from their workdays to load the box myself and make the schedule. Don't believe I ever got the refund. 2) No clear understanding of delivery timing. I heard my box would arrive on July 24, July 27, August 8, and end of September in a 24 hour span. 3) I got 4 emails in a 7-minute span about my box arriving at the wrong location. I hired a Moving Helper to accommodate the change. Moving Help arrives; and not only is the box not where they said it was, it wasn't ready to be picked up at the new location. The only good thing about this process was the Moving Helper in Providence, an independent contractor who had just as much trouble with UHaul as I did. U-Haul's price is cheaper, but so is their service. UHaul: you need to get your house in order. Everyone reading this: go elsewhere if you don't feel like getting screwed over.

Michael Williams 
Évaluation :
1

I was supposed to access my Ubox on July 29th and the whole warehouse was closed. No one was there. We tried calling the manager's number on the door and their phone was turned off. We tried calling the president's number which was also on the door and the line was disconnected. We had to reschedule our access date and it was very frustrating. We rented a truck for the 29th and ended up wasting money because we didn't need it anymore. On July 30th, the next day when we were rescheduled to access the Ubox, I tried calling four times to make sure they were actually open and no one ever answered. They ended up being open and the man inside got our box out and set it outside. Halfway through unpacking it, the man working left. He closed the warehouse during operating hours. We couldn't tell him we were done with our box. This location was horrible.

Amelia Montout 
Évaluation :
5

Continue to treat your clients with Professionalism and integrity will equal happy customers.

Erma Simmons 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Fry 
Évaluation :
5

Everything was easy and went smoothly. Great communication until my box reached the Santa Rosa side. I missed a notification voicemail; as a result, my delivery was cancelled. But I didn't receive any notification of cancellation. I waited half the day before calling to check in. Thankfully they were able to deliver the following day.

Brooke Hansen 
Évaluation :
2

The communication about pickup / dropoff of boxes was extremely poor. We'd be given a time window, but they'd show up HOURS earlier than expected. During the first pickup of our stuff nobody showed up at all, nor did they call. We had to call multiple people the next day just to learn what happened and if anyone actually coming. We were flying out *that night*, so obviously we were extremely nervous we'd be leaving all of our stuff behind with no idea when it'd be picked up Our stuff was thankfully picked up before we left, but a couple hours later the manager called and assured us our boxes would be picked up soon... meaning she didn't know they had already been. And when I told her the boxes were already gone, she was extremely surprised and seemed unsure how that happened. So... again, not very confidence inspiring We were also told many times we'd receive automated texts when a truck was 30min away. That never happened. We only received one text, it wasn't automated, and it gave an incorrect time. Other times we'd get spammed the same text over and over confirming a future time window (which was wrong). Finally, when the boxes were dropped off at destination they auto-scheduled a pickup time for the next day without telling us. And when we called about it, the person seemed to think they were picking up full boxes, not empty ones. In the end, the boxes themselves were great, and our stuff arrived on time and safe. But the awful communication destroyed our confidence in the process, and I can't recommend this until it's fixed. Moving is stressful and complicated enough without having to interpret the messages sent by your moving company as if they're a magic 8 ball.

Josh Bossie 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Juan Canales 
Évaluation :
5

The consideration of how long a person has lived in a home should be taken when determining how many containers needed. We had lived in our home for 37 years. So six containers was not sufficient for our move out of state. We thinned and downsized before the move as well. We still needed a 15 foot truck with a trailer for our Jeep. The truck only worked because we had to break down our outdoor furniture. Which is another thing people now own. Basically anything that could be disassembled was. Which was very time consuming. Also, our sectional has two parts and one part at almost eight ft long wouldn't fit in the containers. No matter which way we put it. Food for thought. Overall things went a s smoothly as they could. ALL the U-Haul employees were amazing in ALL of our interactions. Thank you U-haul! I have told my realtors on both sides to recommend U-Haul.

Évaluation :
5

Le client n'a pas laissé de commentaire.

Ziqi Liu 
Évaluation :
5

Everyone did a fantastic job. Thank you!

Nada McLain 
Évaluation :
5

The Seattle leg of this journey was wonderful. On time (or early) drivers and great communication.

Elise Glassman 
Évaluation :
5

I used UHAUL Boxes because i was impressed by the way my items were supposed to be better protected during transportation and storage. Well this isn't the case. I had several broken items and damage to my furniture. VERY disappointed.

CAMILLE HILL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANDIANE NASWORTHY 
Évaluation :
5

A great experience start to finish!

Marilee Byers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jocelyn ramirez 
Évaluation :
5

Nothing. You guys great! Thank you!

Vladimir Parshikov 
Évaluation :
4

When you call in to set a drop off or pickup time, be sure your backend emails don’t keep prompting you to set you pick up times.

Lorin Rowe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy Bell 
Évaluation :
5

Would use again for sure

Lynne Davies 
Évaluation :
5

Maybe a little bit friendlier at the front counter? Otherwise the whole experience was painless from the reservation online to the return of equipment. Over all the move was stressful enough and it was nice that UHaul did not add to that. Definitely use UHaul again.

Kristi Newlon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY RENSHAW 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tarrell Matlock 
Évaluation :
1

I got charged for and tricked into double paying for a rental. Upon further review I seen I was charged for moving supplies and when I checked out the truck in person was never given the supplies. I was never told I was being sold supplies at all and the people that worked at the u haul were very rude and treated me with hostility and racism. I was treated like I wasn't English speaking from the tone and English mocking way they spoke to me. I requested a refund for the amount of $88 and did not receive any refund nor an invoice . Also I was charged $250 on top of the $160 I already paid for a $19,95 truck rental for 2 days. I returned on time and in perfect shape with $75 extra I pumped into the gas tank. I took 6 pictures of the cleanliness of the truck in the app. The manager was on vacation stayed a rude and combative employee named Damian. A second employee (a female) called me immediately after I returned the truck yelling at me like there was a problem or as if to scold me for doing something wrong again in the most offensive tone and attitude. She demanded I give her the keys and was insinuating I have taken off with the keys. I kindly said I did as the app instructed and returned the keys into the lock box. She never returned my $88 for moving supplies she orderded with my card. I will file a police report if she doesn't do it by tomorrow. I will Persue this matter further if I don't speak with a representative and resolve this issue. Again I don't want to get anybody in trouble or fired nor this case become public. I just need your company to do the right thing and stop the unfair business practices.

Michael Singharath 
Évaluation :
5

Awesome support! Box came 3 days earlier than expected. Communication was fantastic and everyone I spoke with was super helpful and very informative.

Tara Beaton 
Évaluation :
4

The overall rating would have been "Excellent," but for a couple of issues. The main stressor was a communication error for which I feel U-Haul failed to take responsibility. I received an email from U-Haul indicating a time window in which my packed U-Box would be picked up. However, a lady arrived 3 hours before the start of the window. When I had to turn her away because we were not finished packing, I called U-Haul to reschedule. I was treated like I was wrong for believing the text message from U-Haul. Getting it rescheduled was stressful for various reasons, including that my landlord had approval for placement of the Ubox for a very limited time and it couldn't he picked up until two days later. The other issue was that the screws on the door to the U-Box were loose and my partner had to tighten them. Also, bolts on the U-Box itself seemed loose, but we were unable to tighten those. Other than these issues, the process was very smooth and, generally, communication was great. I would recommend use of the U-Box to others.

Terry Reeves 
Évaluation :
5

Excellent

Kim Thach 
Évaluation :
5

Nice experience overall

SHOBAN THANABAL 
Évaluation :
5

The Kent office location was very helpful and kept me informed of any time changes that effected the delivery/pick-up. Overall my experience of moving across the country using U-Box and U-Haul has been very positive and cost effective. I would recommend these services to anyone interested.

MARIE GRAFWALLNER HUSETH 
Évaluation :
3

I was charged twice. $154 still not available and being held by uhaul. Also the side mirror on the truck was broken and not useable. Couldn't see anything on my right side

Jill Mathison 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen Riebe 
Évaluation :
5

Too many furniture pads, if anything. Scott did an excellent job and he even put some spare screws and bolts that he found on the sidewalk for me to find. These were important for putting together my treadmill and saved me a lot of time.

RYAN JENSEN 
Évaluation :
5

This was by far my best u-haul experience. Top tier customer service from Brandon. Everything was ready and waiting for me each time I stopped by. The ubox change each time was quick and didn't slow down my packing at all. Will definitely be recommending this specific location to friends in the future! Thanks for everything.

Zachary Chapman 
Évaluation :
3

Allow people to come and pickup their equipment at the time they reserved and don't Rush them just because they reserve it close to your closing time and allow to drop off the equipment at a different location that is close to them. Please and thanks.

Jose Piceno 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL BLESSING 
Évaluation :
2

Pick up times for boxes is incredibly inconsistent and takes hours. It's impossible to plan movers and elevator reservations around

Daniel Valdez 
Évaluation :
3

I was lied to many times, box showed up 3 weeks late. Was charged for shipping when I was told I wouldn't be. Items were broken. I had to replace many things that were guaranteed to be here but obviously didn't come on time. I could go in. My attorney will be contacting you.

Lisa ROCKWELL 
Évaluation :
4

I can't think of anything at this time, but The woman that I dealt with most was named Vanessa and she was very friendly and helpful. Pay her more.

Andrew Padua 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avanthi Koneru 
Évaluation :
1

This service is past whack,I highly don't recommend it!

Alisha Johnson 
Évaluation :
5

Everything was excellent - would definitely recommend to everyone! Thank you!!

Michele Sarlitto 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Spangler 
Évaluation :
4

Drop is not flexible as I expected. Even I called several days earlier.

Yan Wang 
Évaluation :
5

This experience is not for someone who can't "do it themselves." It takes effort and organization; that is why my wife was in charge. Seriously, it was work, we saved a ton of money but in the end it was worth it. The product was in great shape, the U-Haul people were very helpful, the boxes we bought were good quality. If I move again, I would use U-Haul and U-haul Help. GWB

Garry Baldwin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edith Hayes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie Santiago 
Évaluation :
5

Everyone was very nice and accomidating.

lynn palmisano 
Évaluation :
1

Worst out come I've ever experienced with uhaul. I hope customer service can iron the billing out. Very angry!

Donald Clark 
Évaluation :
5

Better communication on fees when things don't go to plan, otherwise a great experience.

Taylor Biggs 
Évaluation :
1

I needed to have the boxes picked up the day after they were dropped off because of my landlords. I even hired some movers ($350) to make sure that I'd have all my stuff out in time. I put the request for next-day pickup in with the person dropping them off for unloading, and I saw the request get updated in the system, but nobody came the next day. Or the day after. Or the day after that. I kept calling, and nobody could tell me why the mistake happened in the first place, and then the new pickup dates kept getting rescheduled and pushed back. The wait times for calling into general customer service are also atrociously long, but you have to call so many times for u-box scheduling and pickup. I'd much rather be able to do most of this administrative stuff online.

Claudia Watson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime Middleton 
Évaluation :
1

I was quoted with $100 box delivery fee 3 separate times but I was charged $350.

Joshua Lafferty 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Yury Larichev 
Évaluation :
5

This location was great! Staff was helpful and friendly. My only issue is with your customer service people on the phone. Need to do better and the movers arraigned from Uhaul from our original move did not pack our stuff correctly and a lot of our stuff is really scratched up and dirty.

Randy Turnell 
Évaluation :
5

U-Haul service really excellent.

Melike Bacak 
Évaluation :
5

I relocated from Virginia, the pick up staff was awesome, and every time I called for information it was there, unfortunately the only thing I would say it was the uhaul coordinator Angelique was very late on communication in calling and emailing me about the move , I even had to pay out of own pocket for movers help, which it costs it me $185 , my representative from Altair even send her a email with the details and no response back the only response she gave was that she need it an address to send the u boxes, by that time uhal had already delivered the u boxes and I was almost done bringing my belongings up into the new apartment, and I have not yet received communication about it,other than that everything else was great. As for me communication is very but very important to gain customer trust.

Hector CepedaRamos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Bell 
Évaluation :
4

The truck wasn’t clean when I picked it up.

Chris Glover 
Évaluation :
5

Thank you so much

Hulya Portakal 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francisco Tenocelotl 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Claypoole 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica Guptill 
Évaluation :
1

Very Poor customer service. Never come back again.

Hai Lam 
Évaluation :
2

My appointment was scheduled for 8:30am for self check in but after I got to the location for pick up there was no car or no way to go to self check in. So, I had to call customer service and found out that I had to wait until 9am. I had to people helping me and paid per hour. Anyways, for me this is below average service.

Astedader Alem 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN HUNT 
Évaluation :
1

I had returned the pickup truck less than a day? I have paid/rented for full day. I got a call from uhaul office to bring back because it is rented for another person and he is waiting? How can is possible of over booking at the same time? Roadside assistance is worth less no immediate action. Call Waiting time can go an hour. If you're stuck on the road only God can help. Rip to uhaul.

Ravindra Policharla 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathleen Moran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis Glenn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Covington 
Évaluation :
1

The communication structure at U-Haul is the reason why I'm leaving this storage unit. I call the call center and messages are not delivered to the store. This happened multiple times.

Rachel Smith 
Évaluation :
5

Did not visit the facility but the lady who delivered the U-boxes to my place was excellent. She took the time and effort to drive the semi truck through narrow streets and sharp turns.

Siu Chin  |  Expérience générale 
Évaluation :
5

We had a storage container that we had to get into a few times, and had to change our delivery dates a few times and the staff at Uhaul were incredibly flexible, helpful and friendly! Thank you!!!

Patricia Kelly  |  Expérience générale 
Évaluation :
5

N.D.

Casey Jones  |  Expérience générale 
Évaluation :
5

The staff was terrific. We had a UBox rental that was delivered and picked up on time. Je les recommande chaudement.

Gretchen Frey  |  Expérience générale 
Évaluation :
5

Helped assist me when times were really needed. Gave options and took care of any situations or concerns I had.

Anthony Leach  |  Expérience générale 
Évaluation :
5

Yolanda, the person that dropped my box off was amazing.

cynthia hudgens  |  Expérience générale 
Évaluation :
5

Excellent service!

Bhavandip Bir  |  Expérience générale 
Évaluation :
5

Everyone was very helpful and professional.. Really impressed with the commutation as the Process started in Dallas and ended in Seattle ... Would recommend this to all my friends and family

Julie Beck  |  Expérience générale 
Évaluation :
5

Excellent customer service received from all staff members , thank you

MICHELLE MCWEENEY  |  Expérience générale 
Évaluation :
1

They lost my box for about ten days and also had billing issues. I marked yes on the first three but I'm not sure bc I never went there.

mandy parida  |  Expérience générale 
Évaluation :
1

Our uhual box cover was put on incorrect so it was very difficult to move stuff out of it. We traveled an hour to get our stuff and it was messed up and couldn't get into it without extreme difficulty

mia walton  |  Expérience générale 
Évaluation :
5

Great staff and service

James Calabrese  |  Expérience générale 
Évaluation :
5

great

Yibin Liao  |  Expérience générale 
Évaluation :
5

Great experience. Equipment in great condition. Everything was ready to go when we arrived.

Todd Cinnamon  |  Expérience générale 
Évaluation :
5

Totally outstanding customer service! The location did a great job keeping me updated and proactively reaching out to provide updates. and the woman who drives the forklift and delivers the boxes is a

Catherine Briggs  |  Expérience générale 
Évaluation :
3

We never visited the facility. \Communicating with them was not easy. Their number rolled to the call center. No joke: more than once, I was transferred at least 9 times.

Ardoth Hassler  |  Expérience générale 
Évaluation :
5

Ended up needing to move during the snow storm. Grant was incredibly helpful and competent, and treated us with kindness during our difficult situation. Thankful for him keeping uhaul open!!

Genevieve Brandt  |  Expérience générale 
Évaluation :
3

Staff worked well to try to get my box delivered to me but limited hours made it difficult.

Mikala Raiskin  |  Expérience générale 
Évaluation :
5

You did what I needed you to do. Everyone was helpful and worked with me to make sure my stuff moved smoothly from point A to point B.

Jonathan Sabo  |  Expérience générale 
Évaluation :
2

Review is of the U-box corporate/call center; Kent Center was fine. Delayed drop off. Delayed shipment. Briefly lost reservation/box. Confirmed delivery then canceled without notice. Terrible service.

Meilani Lanier  |  Expérience générale 
Évaluation :
1

Your company is the worst

SARA COLE  |  Expérience générale 
Évaluation :
4

All contact with the facility was over the phone. I never was at a facility so am unable to comment. All communication was pleasant and helpful.

Judy Hanchett  |  Expérience générale 
Évaluation :
1

The process of using the UBox container was disorganized and frustrating . I will not recommend this to anyone . Ugh . Glad it is over .

Beth Krentz  |  Expérience générale 
Évaluation :
5

Yolanda was amazing pick up & delivery!

lori singson  |  Expérience générale 
Évaluation :
1

Scam charges

David Pearcy  |  Expérience générale 
Évaluation :
5

I am happy uhaul took over door to door hours were more reasonable and convenient for me, there was no charge to access my box and they delivered it to me when I needed it. Merci.

YELENA MORGAN  |  Expérience générale 
Évaluation :
5

The delivery driver was very good and fast . She did a great job

courtney smith  |  Expérience générale 
Évaluation :
5

S.O.

Leigh Weber  |  Expérience générale 
Évaluation :
5

We had a fabulous experience moving with UHaul and using UBoxes! The reservation was easy, the communication and updates were frequent and the service was great, too! Merci.

Catherine Briggs  |  Expérience générale 
Évaluation :
4

Very easy to schedule a pick-up of my items and staff were willing to help when asked.

Fannie Watkinson  |  Expérience générale 
Évaluation :
5

Everything went smooth, and that's all I really could ask for. Great job!

matt bergevin  |  Expérience générale 
Évaluation :
1

x

rick gipson  |  Expérience générale 
Évaluation :
1

Rented uboxes that carried over 3 - 6 days into new month. Charged for full month + delivery fee. Location was inflexible to make any adjustments. Will not use you again and nor recommend.

rick gipson  |  Expérience générale 
Évaluation :
1

Wouldn't use nor recommend you.

rick gipson  |  Expérience générale 
Évaluation :
4

Staff was not rude or avoidant. They were just not outwardly friendly. Also, I don't remember being notified that facility locations switched. A reminder when setting up appt would have been nice.

Ralph Gomez  |  Expérience générale 
Évaluation :
4

Great job, the driver was nice and effective!

Renaldo Valentine  |  Expérience générale 
Évaluation :
5

This entire U-Box experience has been painless, seamless, and flawless from the very beginning. Thank you for all your help schlepping my junk across the continent!

Daniel Onofrey  |  Expérience générale 
Évaluation :
4

First time using this Avenue. I was very satisfied. The staff were very helpful, everything arrived on time, and it was so convenient.

tanya paskewitz  |  Expérience générale 
Évaluation :
1

1. They never retrieved my UBox for access even when I called ahead 2. My UBox had extensive water damage 3. The facility and staff were unorganized, and unhelpful 4. Equipment is out of service

amanda holmes  |  Expérience générale 
Évaluation :
4

Booking center needs to be aware of actual facility hours. I had requested and was booked for a 7:30am pickup appointment but the actual Kent facility opens only at 8am. I was even offered 7am.

Bernard Perrier  |  Expérience générale 
Évaluation :
3

Managers good; but incompetent telephone operators and abysmal computer interface between me, (my inquires and wishes), and inaccurate internet and email responses and conclusions; were pathetic.

jim gregory  |  Expérience générale 
Évaluation :
1

As a whole experience with U-Haul boxes, I had a terrible experience. I would not recommend this service to anyone and would not use it again.

Jenna Mark  |  Expérience générale 
Évaluation :
4

Easy pick up and drop off for a U-Box storage. My items were safe in the box for the cross country move. Nothing broke, and it arrived on time.

Kiley stasch  |  Expérience générale 
Évaluation :
1

the window promised for drop off was completely incorrect. it was only due to the driver's diligence that it worked out.

DANIEL STOLLER  |  Expérience générale 
Évaluation :
4

There was a little issue where no one really knew how to schedule the u-box delivery or really its location. But it was resolved in under 24 hours. Other then that everything went smoothly.

Karlene McCleary  |  Expérience générale 
Évaluation :
5

The staff is excellent! The office called frequently to ensure we were communicating on the same page, and the driver had no problem when I accidentally missed the original delivery time

Alyssa Delarosa  |  Expérience générale 
Évaluation :
5

Liked the experience

Michael Brown  |  Expérience générale 
Évaluation :
4

Clean. However, my husband ask the front desk customer service rep if he could use the bathroom. Another employee told me he better not leave any urine sprains on the toilet. Inappropriate comment

Natahnee Winder  |  Expérience générale 
Évaluation :
4

I just don't know why I was charged a extra tax when they delivers the pods after I was told I would be charge any taxesor tips or any thing esle.

rose olsen  |  Expérience générale 
Évaluation :
4

The diver, Shelly, was great. She was helpful and really worked with me. But most of my U-Haul U-Box experience was bad. Overall the Kent folks were good, but I doubt I'll ever use U-Haul again.

Kyle Anderson  |  Expérience générale 
Évaluation :
5

We only used the local Kent storage for a day while our boxes were in transit from Maryland to Tacoma, but the delivery was excellent and the boxes were in great shape with no broken items! ThanLD!

Michele Jones  |  Expérience générale 
Évaluation :
5

The Ubox drivers/delivery persons were exceptionally responsive and customer service driven. I had some very specific requests and they met them without question. Thank you!!

Elizabeth Johnson  |  Expérience générale 
Évaluation :
5

I thank Grant Dowell for his and his staff's great care and effort toward my moving. Can't thank more, Grant helped me to route the uboxes to my new place as well as in handling payments. Awesome!

Taiwoo Park  |  Expérience générale 
Évaluation :
2

I did not visit the facilities in NY or WA. This moving process was less than ideal; the best part was actually receiving my shipped items at the end. I had to call for every step; poor process

susan botarelli  |  Expérience générale 
Évaluation :
5

great job

ash gabal  |  Expérience générale 
Évaluation :
5

My issue is not with Kent but with uhaul. Your tracking system is absolutely horrible. No one could tell us pod location or eta during shipment. Frustrating as we had to fly from AK to meet pod.

michael cerne  |  Expérience générale 
Évaluation :
2

Took 6 days to arrange access to my UBox. The number listed redirects to UHaul customer service. Finally got through via an email through a customer service rep. Not enough space for this review...

Wyatt Hall  |  Expérience générale 
Évaluation :
5

We were a U box customer and had the boxes delivered to us on time, as promised! Therefore, we did not go to the actual Kent facility.

David Malach  |  Expérience générale 
Évaluation :
5

Helpful and caring Delivered and picked up my boxes my convience not theirs. Je referais appel à lui.

Karen Cassidy  |  Expérience générale 
Évaluation :
5

Great experience!

James Correa  |  Expérience générale 
Évaluation :
5

I recommended a uhaul box to a neighbor and we both thought it was great value

Dee Bracher  |  Expérience générale 
Évaluation :
1

This review is of the overall experience dealing with Uhaul throughout the move. Communication capabilities were terrible. Customer service horrendous. Smart to limit the characters here. Awful.

Jeremy fellers  |  Expérience générale 
Évaluation :
4

I really appreciated the helpfulness of the staff and organiziation I found at this location.

cARLEIGH ERVIN  |  Expérience générale 
Évaluation :
3

Delivery of my UBox was a week late and as of July 23, 2018 I have still not received the reimbursement as promised by the UHaul associate I spoke to about the lateness.

ELIZABETH CUSIMANO  |  Expérience générale 
Évaluation :
1

Very hard to arrange a delivery of my U-box. Nobody knows how to work with corporate moving. Representatives not solving problems, always tell me to find another one. Didn't pick U-box up on time.

Zhuo Li  |  Expérience générale 
Évaluation :
5

I was never at the facility so cannot comment on it.

Janie Deubel  |  Expérience générale 
Évaluation :
3

I was quoted one price and then the invoice, which was also incorrect in its calculations, showed a completely different prices adding an additional $500. No one has been able to help!

Nerina Giolli  |  Expérience générale 
Évaluation :
5

Fantastic service and experience

Alici Eddy  |  Expérience générale 
Évaluation :
5

Great experience!

Melissa Cadero  |  Expérience générale 
Évaluation :
1

I did not see this facility in person. I'm sure it is fine, but I tried to contact this location several times to organize my UBox delivery and I would get voicemail or get routed thru main Uhaul numb

Anita Peebles  |  Expérience générale 
Évaluation :
2

I felt wasn't happy with the lack of communication with the u-haul in Kent and I will never use them again.

Rachel Shanks  |  Expérience générale 
Évaluation :
5

Great service from the staff at the Kent location, but the online/phone scheduling systems was a confusing mess.

Meredith Bush  |  Expérience générale 
Évaluation :
4

Based on my overall experience with Uhaul moving from Arizona to Washington, I would not recommend using Uhaul to anyone i know. Uhaul of Kent was the only bright part of our move. They were perfect.

michael sordahl  |  Expérience générale 
Évaluation :
2

Very poor communication. Driver did not show up when dispatch said he would and nobody called me to tell me he wasn't coming. My boxes didn't show up until 5pm.

Nancy Ourada  |  Expérience générale 
Évaluation :
3

We rented an on-site UBox..

Sam Hickman  |  Expérience générale 
Évaluation :
5

This helped us a lot to ship our stuff across the States. Merci!

Pavel Kuznetsov  |  Expérience générale 
Évaluation :
5

Delivery and pickup were efficient and effective

Derk Bergsma  |  Expérience générale 
Évaluation :
5

Great customer service team special thanks to gloria n Martha keep up the great work

Karthikeyan Garimalla  |  Expérience générale 
Évaluation :
3

"Your guaranteed arrival date at our neighborhood U-Haul location at 21001 72nd Ave S, Kent, WA 98032 is Monday, June 11, 2018. " It is two days late. Are you going to refund $50 per day for two days?

Zhong Li  |  Expérience générale 
Évaluation :
5

merci

Karin Hevner  |  Expérience générale 
Évaluation :
5

Although our UBox arrived too late to be shipped to the local UHAUL location I had originally requested, the facility and employees at this location were helpful to the extent possible.

Kyle Bourassa  |  Expérience générale 
Évaluation :
5

I used the U-Box service. The drivers that delivered and picked up the U-Box were professional and friendly.

MONYEE KAZEK  |  Expérience générale 
Évaluation :
5

Very helpful staff. Would highly recommend this location. Great experience.

Bryce Quesnel  |  Expérience générale 
Évaluation :
5

Very friendly and appreciated the call before they came to pick up the U-boxes.

Paula Reed  |  Expérience générale 
Évaluation :
5

Service here was excellent but I do have a problem with U-haul which allowed me to schedule moving help before my box arrived at Ballard. In order to make it work I had to pay my helpers to come south

athena jones  |  Expérience générale 
Évaluation :
2

My U-box was guaranteed to be at 2515 Rainer ave S., Seattle facility on 5/18. I had to pick it up at the Kent location on 5/20 because the box was not scheduled to be delivered to the Rainer Ave loca

Michael Snyder  |  Expérience générale 
Évaluation :
5

Staff was excellent and very friendly and helpful, including following up and getting back to me on my questions. Merci.

RUSS HANSON  |  Expérience générale 
Évaluation :
5

Great experience

AISHA EASON  |  Expérience générale 
Évaluation :
5

Yolanda provided excellent customer service and follow through, far exceeding what you would expect from a delivery person. If not already, she should be a trainer and get a raise!

Julie Roy  |  Expérience générale 
Évaluation :
4

Got Ubox delivered to my location from this facility. Once I was able to get in touch with them (the uhaul customer service as a whole is super difficult to navigate) they were AMAZING

Anne Hermes  |  Expérience générale 
Évaluation :
5

Our U-Boxes were stirred at and delivered from this facility. The service was superb and the delivery teams exceptional.

Elizabeth Vander  |  Expérience générale 
Évaluation :
5

great place

CHELSEA BLUM  |  Expérience générale 
Évaluation :
1

Ubox delivery drivers excellent. Never went to facility. Management made no initial contact as stated by U-Haul. Have not called re contract close out or return of advanced payment.

TIMOTHY FITZGIBBON  |  Expérience générale 
Évaluation :
1

Ubox delivery drivers excellent. Never went to facility. Management made no initial contact as stated by U-Haul. Have not called re contract close out or return of advanced payment.

TIMOTHY FITZGIBBON  |  Expérience générale 
Évaluation :
1

Ubox delivery drivers excellent. Never went to facility. Management made no initial contact as stated by U-Haul. Have not called re contract close out or return of advanced payment.

TIMOTHY FITZGIBBON  |  Expérience générale 
Évaluation :
5

Excellent

Mary Simpson  |  Expérience générale 
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