Brendon and all of the crew were very helpful.they are 💯 percent the best
james cCustomer Reviews for U-Box Moving & Storage of West Eugene
Testimonials From Recent Customers
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Too many furniture pads. I don't think we needed as many as we were given.
Thomas QKeep doing everything you're doing now!
JOANN VOnly complaint we had was that we were billed for an additional month after returned the Ubox. Problem was quickly corrected after we call the National hotline
Robert MWhat a great experience! I appreciate how often you went out of your way to make me happy! I am already recommending the UBox option to everyone who asks! Keep up the great effort!! Thank You :-)
JOANN VWhitney was incredibly helpful, and kept me informed when my U-box was delayed. I received a reimbursement for the delay. My items arrived in the same shape the began their journey.
Ryushin HAs per usual, I am extremely satisfied with uhaul from start to finish!
SANDRA KMy pod was given to another person and create a total chaos for my moving day. Luckily, the movers that we hired through your company were superior and helped us get the situation resolved. I'm not sure I'll use your company again given all the chaos and stress we had to go through trying to find where our box was it ended up taking four hours before it was finally located, picked up and returned to me properly. Very disappointed..
Elizabeth MCustomer service sucks! I wish I went with pod services
codi pThe experience was great until the delivery location. The gentleman told my Granddaughter there was an employee problem and they would have to come get their belongings and I said no we paid for home delivery they agreed and set a time for the next day and an hour after that time no one showed up so she called them a woman answered the phone and informed her that there was nothing by her or my name and to call the company. By this time my granddaughter was very upset and started to cry and all of a sudden the woman "found" her information and that the UPak Pod was there. Told her she didn't know when the owner would be back and try again later. Fortunately the woman's husband {not an employee} was hearing the conversation, as the woman had her on speaker and interrupted the conversation and said I will load it up and take it to her right now. He showed up with his teenage son within about 20 minutes later. She was very thankful and tipped him for his time and consideration. All ended well but I see a lot of issues with this woman. Thank you for all your help prior to this day.
Robin HThey were great! Friendly and helpful
Deborah TI am totally impressed with U-hauls professionalism and efficiency. The experience was amazing. It could not have been better. Than You for courteous and thoughtful workers
mark mThank you Vanessa, Taylor and the entire delivery team for making my move smooth sailing. You guys were excellent, professional and easy to work with. Thank yo Rita
Rita BEverything was great. The only fault I would say is how long I had to wait on hold to reach a customer service person on the phone. Once I finally got to someone though, they were efficient, polite and professional too.
Monica MHats off to your Eugene/Springfield folks!
Diana DEveryone I spoke to at the Eugene office were so helpful, thorough and professional. I was truly blown away by the level of detail that went into planning for the delivery. Also, Christine who dropped off and picked up the unit was extremely kind and helpful. I was so pleased and impressed with everyone! And the box was great too :)
Elizabeth FThe drivers were all professional and listened to where we wanted the u boxes. 10 stars
William WEverything went well.
joel rThe whole process was fantastic, all the staff were great and very knowable about the process.
don mEverything and everyone met our expectations and more, there is not one thing I could say that you should change. Just keep up this awesome work
Esther VThe Eugene crew could not have been friendlier or more helpful. All of them were great.
Sharman SThe U-Boxes were supposed to be delivered to Coos Bay, Oregon but we're delivered to Eugene. They stayed in Eugene the entire time we were in Coos Bay. This was inconvenient for us, however, U-Haul did transfer one of the U-Boxes we needed to the Coos Bay facility, free of charge, so we could get what we needed from the container. Overall, I would definitely recommend U-Haul for a move because the staff is very friendly and accommodating and my property was in perfect condition when it arrived at our new home.
Dwayne BEveryone we talked to was amazing. Thanks
Tom JEveryone was friendly, professional, and helpful and I was very happy with my experience.
Loreen TThe Eugene office was amazing. The Colorado offices were horrific. Every time I called, I got a different person with a different message about how I would be charged after delivery. UHaul says the customer can change at any time, so I believed it. I was also told that if it was due to scheduling issues at the UHaul office that my box wasn't picked up when I wanted it to be, I would not be charged extra time. So, I wanted to get a pick up that was within my 30-day rental period (Aug 26, 27,28,29,30), and they were too busy and understaffed to accommodate me, so they were going to charge me for an extra month even though my box was empty by Aug 25 and ready for pickup! That is crappy customer service. I had to fight to not be charged. After a very heated discussion, the driver came back on the 26th and picked it up. So I assume I was not charged (can't tell from the invoice online). The customer reps in CO were so snotty and inflexible, no care whether or not I was put out. I will not use the UBoxes again bc of this. I will go with PODS even though at the outset, they seemed more salesy and sleezy.
wendy dNot a thing
LaJuana DThe timing for picking up my box was earlier thank scheduled and left with only half of my items inside with no lock. the workers on the phone were nice but it took longer than it should have to make the driver redeliver our box so we could finish packing up. it was delivered to our new location late because of their error.
Liz AThe original delivery in Oregon was 2 days late! Which caused a LOT of stress on us to get them packed in time before closing on our house. Also we had two cards charged and still trying to work that out. No offer of compensation for NOT meeting the contract we originally set up.
michael gBrendon was efficient, friendly awesome employee
Linda SI was charged more than the quote was shown. They told me the real cost after my boxes were loaded and picked up and I had moved over 1k miles already
Robert LThe employee at Roosevelt was extremely nice and very helpful. He was wonderful.
Pam DBrendan is very nice and helpful.
Shyla GBecky was absolutely amazing. I had gone to my Bend location and they didn't make the reservation correctly at all. Becky was kind enough to take the time with me on the phone to correct everything and made many follow up calls to ensure everything was on time.
Amanda RUHaul made this move smooth. Despite our many changes and unknowns during this move UHaul's part was seamless. They answered the phone each time I called, or called me back in a timely manner. They were flexible many times to our changing schedule. All of the delivery drivers we met were courteous, friendly and efficient. We moved out of our home before our new home was available. UHaul stored our stuff. It was nice to have a place to store the stuff until our new home was ready that did not require transferring our belongings multiple times.
Shawna BPro rate the container rental fee. Once I am charged for the full month there's no incentive to return it earlier.
JACQUELYN SThe boxes arrived two weeks late. For those two weeks we called around and nobody was able to give us a straight answer about where the boxes were and when they were going to arrive. At the Philly office they were very rude and impatient with us. It took us calling the Eugene office and ANOTHER Philly office to finally find out where our box was and schedule it for delivery. Additionally, the only told us the box wasn't going to arrive at the original scheduled delivery time the day before it was set to arrive. This means we wasted money on a loading zone permit and weren't even able to use it.
Sonja ZThe safe we transported disappeared.
Michelle NI had clear communication of where the boxes should go at both ends of shipping and the drivers in both states we're unaware of where to place the box. Both delivery drivers called panicking about location drops.
Manny CI'm not sure of any improvements that can be made, every step of the way Uhaul was friendly & efficient. They arrived when they said they would and explained everything about the process multiple times. We were in contact with the company every step of the way, because they called us. It was nice to see a group with some work ethic and pride. This move was the easiest ever!
Shaun HI rate the staff as very friendly and very helpful from Eugene, but I rate the staff (Brandy) from Atlanta, GA at (803) 791-9714 as extremely rude and absolutely incompetent! The associate in Eugene was considerate by calling and telling me they were short on furniture pads and only had six instead of the amount I ordered. She also told me when to expect pickup and texted me the 2-hour time frame. The call center for pick up (Eugene, OR) was great, but the call center for delivery (Atlanta, GA) was horrible! Brandy was rude and could care less in helping me. There were children yelling and a TV in the background when I called to ask for a time frame on delivery, since I got a text from the driver when it was being picked up, but nothing from the driver when it would be delivered. I called at least 4 times since the window for delivery was between 8:30am-7pm, trying to narrow down the window because I had taken time off work to be there for the delivery. Brandy would say she tried calling the driver but they didn't answer, she couldn't see on the GPS where she was, nor could she find out any info. She transferred me to someone who had nothing to do with U-box shipments. When I called back, she told me to call the U-Haul 800 number. Finally, I contacted the rep from Eugene and she was AWESOME! She told me where my shipment was and I got a text when to expect it. When the driver arrived, she said no one tried to call her and she had no missed calls. BRANDI NEEDS TRAINING ON HOW TO DO HER JOB! She was completely useless!
Tatum BI would highly recommend your serviced
Sharon HThe price was way to high for this service. It started out at around $3 500 and ended up paying over $6 600 I did add one pod but still was a lot more than I expected. I doubt I would recommend UHaul to someone moving across the country. Also they quoted a price then after the pods were in their warehouse, it cost me almost $100 more to get them delivered to my house. This was not explained when I went with U Haul. They only said that I could change the address of where delivered.
CAROL SOurbox was delivered 150 miles from our location. We then paid extra $99 to have it brought to us a week late. Box was damaged on the bottom. Wood split. Some of our belongings, including a steel tool chest and a large ceramic pot. We have taken pictures, and showed the person who picked up the UBox after it was picked up after being emptied.Personnel was cordial, B I t professionalism of service worse from 2 Yeats ago when we used your services.
Rodney KGreat experience! Will definitely use Uhaul Ubox again if I ever have the need. Staff in Oklahoma and Eugene were super nice and very efficient. Merci.
Sabrina RThis is the 2nd time I got a Uhaul box and both experiences were great. The box was dropped off and picked up on time. My stuff arrived in great condition, in the same place I left when I shut the door. Everyone I interacted with and spoke to were very nice and helpful.
Todd PShowed wood container & delivered new (beautiful) metal container. The experience could have not been better. Moved Motorhome contents from Oregon to Alaska. Everything arrived safely and unbroken. Will use U-HAUL again. Thanks a bunch.
william fExcellent courteous drivers
Marc NThe drivers were all excellent! However everything else related to the move was a nightmare! I will not recommend your services to anyone ‼️
Marian GDeanna and Becky took great care of us to ensure we had our boxes when and for the length of time that we needed them. Deanna was extremely careful with delivery and pickup of boxes to avoid any damage. Her forklift skills are amazing. Thanks to UHaul for bringing such wonderful staff to help us move.
Janeane HMy UHaul boxes arrived 2 weeks late yet everyone in the Eugene office worked together to get my boxes to my doorstep. They personally drove over a mountain pass in a snow storm to deliver them! Thanks to the Eugene office for not giving up!
Judy BSuper incredible experience, with the Eugene location. I had a few hiccups but the manager cleared it all up as soon as it was brought to his attention. The delivery driver was super friendly and professional she did an amazing job. I would do business with them again and recommend others to do so as well.
Mani SI love the woman who moved the boxes~ super friendly and fun! Also, the women I talked to on the phone were professional, helpful and knowledgeable. They made the horror of moving better!
Crystal TI paid far over market price to have my stuff shipped because I was certain I would get better service than others, which was not the case. The pick-up date was changed twice, no one bothered to tell me. The drop-off date was two weeks early, no one bothered to tell me. But Uhaul has been very communicative when I owe them money. I sat in an empty apartment for two weeks, bought an air mattress & ate out, all while my stuff was down the road. I've called Uhaul seven times now, for a total of over 7 hours, each person assuring me that I would not be charged a monthly rental fee for my box, nor any late fees. Despite 7 people & 7 promises, I am now being charged a monthly rental fee & late charges for delinquency. While most of the people I've spoken to have been friendly, their friendliness now appears as total evasion to deal with my situation: All I asked was to not be charged for something beyond my control, but I can't even get that. I expect I'll have to call an 8th, 9th, maybe 10th time, but no one will compensate me for my time, as the charges accrue that I was assured I wouldn't have to pay. Even now, I was called by Uhaul who assured me that they didn't call me; when I tried to explain what happened, the person didn't care to hear: Not her problem I guess! Not UHaul's apparently. Next time I'll have a thousand dollars & go without the brand name. Maybe other people should, too.
Ronald DBrendan McCloud at the warehouse was extremely knowledgeable and helpful during the last leg of our move to the Eugene area.
Patrick GOverall, everything was great. Your customer service is excellent. Jen, who dropped off the boxes and Jason, who brought them to our house, and then picked them up, were both wonderful: competent, nice, friendly and easy to work with. I was surprised at how easy the whole process was. I would recommend U-Haul. And I plan on using the service, again.
JANE SThey delivered a box that was dirty and full of about a hundred used, unpackaged pads, which I had to pile in two SUVs and deliver to the local office in Corvallis. The people were all great but that created a burden I did not need. Further, things like date changes and supply ordering are difficult, in not impossible, on the internet and sometimes it takes far too long to get someone on the phone.
robert tThe box was in bad shape when i first got it, and was falling apart when it arrived. Could clearly see through the gaps in the corners where it was coming apart. Recommend repairing that box before next use.
Kristopher PAfter my pods were delivered and taken away, I was charged 100 for storage - for the next month.
Elizabeth BDon't tell people if they get another container it will add a little to the shipping cost. Tell the truth that they will be raped. Charged way more than the stuff they are packing. Tell them they are better off hiring a moving company it will be cheaper.
Beth CDeanna was wonderful! This was my first time using a U-Box and she made the experience a positive one. She demonstrated 5-star customer service! There was an issue where i had loaded the cube too heavy on one side, and she assured me that the warehouse would have the equipment needed to prevent the cube from tipping. She was also able to pick up the box the same day! I really appreciate Deannas friendliness and knowledge. She went out of her way to make the experience a positive one!
Scott NBetter communication on who knows where the ubox is in transit. I got sent to 3 different people, none of whom actually knew where our ubox was in the majority of the 2 and 1/2 weeks that it was late.
Ciara NU-haul was fabulous! It was so easy to order the u-box, have people deliver the box and then load it and take it away the same day to get delivered Denver to Eugene. There were some setbacks in the process however: First, didn't have a destination address when I set up the order and then when I got the destination address there was no way to set up delivery to the address until the box actually landed in Eugene. I was told multiple times that they would call me when the box arrived but that didn't happen. I got an email letting me know it was on it's way and then another when it arrived. Both of those were appreciated too! However, when the box arrived I called the number in the email to set up delivery and was told that they would call the next day. Nobody called the next day. I called again and then tried to set up delivery. The people I spoke with were very friendly but there was some confusion as to how to get the delivery and MovingHelp set up. That wouldn't be a problem if I hadn't waited on hold for a very LONG time to then be told I needed to order delivery directly from MovingHelp and they could transfer me, only to find out that MovingHelp needed a contract before they could do anything so they transferred me back, where I waited on hold for a VERY long time AGAIN. So, it wasn't quite seamless, and it all worked out fine, but this is an area to look at if you need to improve things. As far as using MovingHellp: On the Denver end they were able to load my box in 2 hours, including 2 flights of stairs. That was amazing. However, it may have taken only 2 hours because it was like they just threw stuff in. Boxes were upside down, and thankfully I packed well enough that nothing was broken, but still in packing I expected the boxes to be upright and packed with that in mind. Most disturbing was that my living room chair was packed upside down and the blanket hanging off it when the box was opened. Heavy things had been placed on top of it which did something wonky to it so it now sits about 2 inches lower than before and the recliner is looser than before. I haven't figured out how to fix it yet, but I'm tall so those 2 inches now make the chair unusable to me. Everything else is fine so far. (I still have a few boxes to unpack.). Frankly, I'm not sure if I needed more furniture pads or not, and they probably wouldn't have helped with the chair being upside down. I'm not a mover, but I'm thinking having it upside down put weight on the back rather than on the base of the chair, which is now causing it to sit funny. On the Eugene end the movers were amazing! Overall: I would totally use a U-Box and MovingHelp again. That service set you apart from U-Pack and Pods, which is why I chose you and it was totally worth it, even with the damaged chair. I got my things 4 days earlier than quoted! The total price is around 2K, and about half what my friend paid for a similar move using a full service company. It took them over 6 hours to pack a one bedroom (it should have taken 2-3) and now they are a week late and counting for her delivery. I thought I could trust U-haul to get my stuff where I needed it, and you proved me right. Merci.
Marsue TWhen you make a reservation, please take the containers to the correct u haul facility, not a warehouse.
Lesli AEveryone throughout this whole moving process were extremely pleasant and helpful. Moving is not cheap but I will say that using the Uhaul pods were the best way to go. Nothing was broken, the drivers were so careful in loading/unloading the pods. I have one container full of canning jars (which we packed up carefully) and not one jar was broken. Would definitely recommend! Very happy customer!!!
Charity IStaff is professional and very responsive. Everything was perfect.
Tim SYou were excellent!!
Tina NExcellent customer service, super accommodating and professional.
Mary K