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Patrick McollumCustomer Reviews for U-Haul Box Store of Downtown
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The folks here are awesome!
ALEXANDER ARAYAThe service was impeccable. However, there really should be a place where the customers can park without having to pay every three hours, if you had a place where customers could park you would be a 6 star service. Merci.
kathryn spiakGreat customer service. Really good experience.
JOHN SANPHILLIPPOFriendly and Professional service
DAVID KOGAEmployees were not professional or attentive.
Pham MaiIt took 1 hour and 10 minutes to rent The car the fellow who rented to me did have the worst attitude I have ever seen in anyone I guess he doesn't like his job and he went and wrote to the headquarter I yelled at him which I didn't have any reason to do that and they suspend my account until it was clear
FARZAD EMAMIStaff was friendly, told I could drop off van after hours, was informed I would be charged for two days of rental. Overall poor experience as usual with U-Haul, why was I informed to use app to do after hours return. Only when I called customer service was I told you should have used the app.
Todd HansonThe store manager was very rude. When I arrived I realized that the truck was too tall to fit into my garage. I asked to swap out my van for a smaller one but I was told that I couldn't. I know this isn't true. I've done it else where at other locations.
Monique RamosI has issues checking in. License plate had been stolen. Couldn't use the app to return the truck because the gps couldn't locate me. And calling support said not available until 4a.m. Arizona time and the chat bot wasn't even working. I had no choice but to lock up the truck and put they keys in the box in front.
Lauri WAGNERFix front signals
Sergen TurgaUpon returning the truck I had not used one of my $10 blanket orders… was told I’d get a refund but when I got my final bill it was still on there. -Terry Seitz
Terrence SeitzAll went smoothly
Thompson LyVery long wait to reach the register and the truck I was given had a safety issue — one of the tires was low on air.
Rob ValdovinosKeep doing what you're doing!
Robert BoudreauxJalen and Matthew are great to work with
Susan ElyianThe van should have a low step in the back if the van. Everyone was ellcellent in the job and very friendly.
Leslie AugillarI returned my car a day early, 24 minutes after the 48 hour mark. I asked if I would get the third day refunded. The manager who was checking me out was still out at the van. The guy at the desk called him to ask if he was going to charge me for the full third day. He apparently said yes. The man at the register apologized and said if it was him checking me out he would have waived it, I then hear from the speaker on the phone, "Well I'm the Manager." Incredibly unprofessional and bad customer service to not waive the charge for a 24 minute difference and then verbalize the power trip on the phone to the customer.
Michael OlceseExcellent experience! Drew is very knowledgable and helpful.
Michael IlichReserved vehicle, a pickup, was not available. A cargo van was offered and was accaptable but it had little or no fuel in tank (warning light "ON"). This caused me delays and anxiety. Staff very helpful in a bad situatiion.
Adrian BurnsGreat service
Tyler Hoffman HoffmanExcellent service
Ruben CordobaThe right rear view mirror was completely broken, very unsafe. As soon as you took your hand away it would move so you couldn't see out of it at all. The truck was filthy, I could barely see out of the windshield. The gas tank was way below empty. I had to go straight to a gas station and put 10 dollars in. I returned it exactly where the gas was when I got it and was charged 40 extra dollars. It was an absolutely horrible experience. I've been there many times over the years, but not anymore. I could go on. It couldn't have possibly been any worse.
James SweetThey were very lovely in there!
Aurelien SchmeltzEverything was perfect. I have been to this place 3 times now and never have problems. The staff is so competent and friendly
Benjamin Hoertnagl-PereiraTell me everything so I won't be surprised if I'm denied an extension. Don't charge over 8 dollars for fuel when fuel was already given. This van didn't have a good ride, bumpy bump all the time.
Laurett LopezThe owner was very disrespectful. I waited for an additional 30 minutes even though I did my booking and checked in through the app. The owner said the wait time counts towards the booking, and I must be punctual to return the vehicle. Additionally, his manners lack professionalism and kindness.
apollo demirelThe agent was kind and respectful that is what really matters,
Larry Batesovercharged me on gas refill. Still fighting about it on their paperwork. It said 3/4 of a tank although I have photographs that show it was a half a tank I filled back to half a tank and have receipts for buying gas. Only drove 48 miles and had the truck for 4 1/2 hours although they refused to refund me. I'm talking to the supervisor on Tuesday after that if I don't get a positive response, I'll just give it to my American Express with all my data and OB refunded.
David JacobsJust remain the same, your customer service is really good in this location. I realized wait times are not your fault, neither is being put on hold for so long when there's customers waiting, but overall that's why I've been going back to this location, I love the service.
Grace AndradeGreat staff. Supper knowledgable and experienced.
Elizabeth VallejoGreat service and enjoyed the new van. I would recommend.
Michael O'LearyThey are very helpful and polite. I have no complaints at all.
Daisuke WatariYou all need parking for your customers. It's a pain in the ass to find parking, and incredibly stress inducing when you're on the clock for your Uhaul
Christopher BabbThe amount of gas in the tank never matched the computer records. Otherwise - the help was friendly and the process smooth. Merci.
Emily StoneVery friendly and accommodating
Elisabeth KondylasCustomer service was excellent, store and location well maintained. Not sure what to do about the folx living on the sidewalk outside the gated truck pick up. I would feel uncomfortable dropping off after sunset or if I didn't have a friend with me. Wondering if employees escort customers who are alone to get their truck in the lot so they don't have to navigate the encampment alone. It is not U-Haul's fault the encampment is there and I feel badly for the folx living there and the employees working at this location. I hope everyone stays safe. SF needs to do more to help homeless folx and businesses in the city navigating the homeless crisis.
Elizabeth ChinI don't recall the name of the person I had talked to (it was at 11:30am on 2024-01-04, possibly Andrew?) but it was so great talking with them. Incredibly friendly and informative, took care of everything quickly and painlessly. Would love to work with them again and I hope they're taken care of to keep them at your location, they're worth it.
Mat AllenThe gentleman (Andrew, I believe) was a pleasure. Fabulous customer service.
Anthony PattiLoved the customer service.
Tosca LeeExcellent service for pick up and return. Staff was very friendly, genuine and helpful.
ANKUR ABICHANDANII was told I would be charged $150 and after returning I was charged about $250 that was unexpected, also the van was 5 miles less on the contract then what the odometer shows and returned the van with more gas then I took it matter fact gas was less what shows on the contract, am very disappointed. That was not nice. I would appreciate you guys if you look in to the matter and charge me what's fare. Merci
abdo AlowdiHad to wait nearly 30 minutes to both check in and out. Needed to put down blankets to cover dry and caked-on mud (or whatever else) from making contact with items being transported.
Joseph La SalaGreat staff. Pricing was good for the rental. I was very pleased with everything.
david prasadFriendly, attentive, professional staff.
Gilberto GuillermoSuper fast and easy!
jessica silvaGreat customer service and friendly location.
Lorianne DavisThe best rental store ever keep it like that
Ricardo AguilarEverything was great a number one. Thank you.
pierre mcnaultyContinue giving the same friendly professional service!
William MoorePay the employees more! They're all great, professional, and kind.
ADRIAN VANVery helpful and knowledgeable on all of my needs. They are very polite and will do everything it takes to make their customers happy . Thank you all for your services.
Lorianne DavisThe van looks OK but the floor is not cleaned. It still has lots of debris and dirt. Not a huge problem but something that I would like to see improvement. Everything else is great.
Youshi ZhangI have done the deal with one of the staffs who is well experienced and nice approach and professional. I finished my project and returned on time and the other staff trying to give me very very minor damage to get money which is not my damage and I told him not the right way the damage can't see normally with eye and stayed more than 1 hr to take money that is insane people don't want unfair and illegal that not at their faults. I don't think they check their property
awet gebremdhinExcellent
Jennifer BlackRemove location fee or show it before pickup
MICHAEL GRACZYKThe site was fine, the people working there were helpful and the location is convenient. However, I wouldn't recommend U-Haul to anyone because of dishonest pricing. The truck we rented was advertised for $19,95 + $0,99 cents per mile, but there were $20 in extra costs -- facility fee, environmental fee, and tax, which added 50 % to the total. Those fees should be included in the advertised cost.
Deborah ZimmermanGreat service from Drew & Efrain! Thank you! =)
IVAN GARCIAAttempted to use the application but it didn't work so I had to go inside and seek assistance from the person at the counter. I'm not sure if it didn't work because I was using it in Spanish but I was able to get further when I switched it to English. At any rate, I still needed assistance from your rep. It would be nice to trust you won't need anyone if you choose to go the app route.
Rigoberto García ReyesWas overcharged and haven’t received my refund
Louie GomezThe woman who received the vehicle was kind and Brian went out of his way to make sure that I could drop off my vehicle without extra fees.
Kat SanTransparent pricing. Online prior to renting our total was ~40$ but were charged 76$ with fees that had no description. Will not be using U-Haul again
Danielle KnellNo need to ask a second phone number when you already have all the personal informations including email and home address I won’t rent from you ever again
Stefano CoppolaCourteous and prompt helpers here. The store is packed with supplies, everything one could need. Difficult parking, but not insurmountable. I recommend this business.
elizabeth johnsonI was charged for barely visible damage that most likely occurred prior to vehicle being rented. It was so minor that I did not see it during my inspection and even if I had seen it I would not have considered it worthy of noting. Your employee (Efren) bragged about making other customers pay for minor damages as well. After I vigorously disputed the damage, your employee stated that he was going to conduct a more thorough inspection in hopes of finding further damage. Instinctively, I would consider disputing the charge but in this case I won't because even if I am reimbursed, the fact is I will never use your company again. Nor, I would recommend anyone to use your company. To charge for less than marginal damage and then brag about is unprofessional and distasteful. I chose your company based on name recognition and past positive experiences but never again.
SAMAUNEH EBADIAdvertise the real price, including the "fees".
Charles Riedel...
Emeka NwosuManager was extremely inappropriate. He wanted to look in my phone at my text messages and was confrontational that I thought it was inappropriate. He said he needed to as he called the second number I gave him as an emergency contact and since no one picked up he couldn't "verify" it. He also called the number without asking me first. I've rented from this location multiple times before without incident. Won't return to this location again. Dude seems like a stalker
Nick PiccianiThe service was quick and friendly. I had an issue where I lost my key but they had it resolved in a timely manner. I will use them again for my moving needs.
Daren PhillipsJaylyn was amazing! And informative and to the point. After hours rent in parking is rough. This time someone had parked their personal car in the way of the lot,
Bernadine Saint-Auguste