Customer Reviews for U-Haul Moving & Storage At Summer Ave

7 968 évaluations

5315 Summer Ave   Memphis, TN 38122
(E Of I-240)

(901) 767-1663

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(901) 767-1663

5315 Summer Ave
Memphis, TN 38122
(E Of I-240)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

The staff was phenomenal. I was difficult, but not purposely. They were accommodating and though I had to pay more because of my mistakes, I understood. Thank you!!!!

Tonya Bernard 
Évaluation :
5

Had a wonderful experience renting from this location. We needed a larger truck than the original reservation and they helped make the change as quickly and easily as possible. Very professional and friendly to work with! If we weren't moving out of state we would definitely use them again!

Raquel Kondracki 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Warren 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroletta Taylor 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yulander Cole  |  Expérience générale 
Évaluation :
5

Keep the exact employees you currently have! Manager Aretha, customer care agent Tempist and one other customer care agent whom I wasn't able to see in person to catch their name but temptist will know who I'm thinking of. I appreciate you all! This has been the most easiest experience ever. Each time at this location is always very simple.

Destiny Beman 
Évaluation :
5

Nothing. The staff was excellent !!! Great customer Service!!

Joe Perdue 
Évaluation :
4

Customer service is the key. Everyone was great and attentive and polite. Thanks for your service..

george ambrose 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JL Fisk 
Évaluation :
1

I have RENTED from Uhaul multiple times in the last few years at hundreds of dollars using a major credit card. Every time I go on there THEY TREAT ME like a criminal. The attitudes, the questions, the service. If there another place, I would use them. I have posted comments before and nothing SO I don't expect things to improve now, either. This is the worst business, I deal with in my life, only because there is no other rental.

Clarence Neal 
Évaluation :
5

Everyone from check out to check inn were professional and courtesy and even when checking back in the gentleman was so personal number one place to rent in Memphis thank you

THOMAS ERICKSON 
Évaluation :
5

AOK. Check in too slow

Robin Davis 
Évaluation :
5

Keep employing great and professional people like Lakeisha. Thanks for the great customer service!

Angela Brown 
Évaluation :
4

Very slow check in. Computer very slow.

robin davis 
Évaluation :
5

The Staff went above and beyond to take care of my needs

Andrea Richmond  |  Expérience générale 
Évaluation :
5

The two girls at the counter were very friendly and helpful. They made my experience stress free.

Max Dixson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS PLOCH 
Évaluation :
3

All uhaul locations needs to be on the same page in regards to what is required from the customer for each reservation.

Kionna Edwards 
Évaluation :
2

Did not have all equipment I reserved. The trailer I received was dirty and in disrepair.

Alexander Adkins 
Évaluation :
5

Not anything that I can see at this time. Staff very friendly and most helpful. Aretha, I believe was her name, went out of her way to assist me in getting everything I needed for my move.

Mary Scott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonell Colon 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin Donnelly 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Katherine Whirley 
Évaluation :
5

Very good facility

Lawrence Klawinski 
Évaluation :
5

The lady helping me pay at the front desk was very busy and handled everyone like they were the only customer. KUDOS

Debra Nakatsumi 
Évaluation :
5

Excellent service à la clientèle. The experience was one of the best I have had with U-Haul. I definitely will be back to this location.

Corey Young 
Évaluation :
4

When I arrived at my destination, I found that several of my items were wet. It seems the roof of the truck was leaking water. Mu futon mattress was wet and several of my boxes were wet.

Donald Henderson 
Évaluation :
1

The truck was fine but I was given a truck that apparently I wasn’t supposed to get I was rushed because the truck was reserved by someone else.

Kera Moore 
Évaluation :
4

While the young lady that took care of the paperwork was nice and all, the other people there had an air of laziness and a bit of an attitude. When I asked for assistance in just making sure I had my vehicle loaded correctly on the trailer, the answer from one of the people there was "you dint pay fo dat" then when I was loading the trailer, I am really glad I did it myself since I don't think they could have loaded it and tied it down correctly anyway. BUT, this was a one-time deal. I hope to never return to Memphis for any reason whatsoever, much less have to deal with this uhaul location.

Russell Peeples 
Évaluation :
5

Rien

Barabara Neloms 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Aulman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laniya Robertson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robie hoffmin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara hider  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Luckey 
Évaluation :
4

Woman working the counter was very helpful and very efficient.

Jose Quispe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russia Ransom 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lina Sawyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy McAllister 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen Funes 
Évaluation :
1

Listening, understanding your customer's needs, thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. They may also refer other people to your business. And improve the attitude of your employees because they are working in the public

Tiffany Jones 
Évaluation :
2

Found out no appliance Dolly when I showed up to pick up the truck. But not applicable on the reservation guarantee. Truck was also a total piece of junk. Transmission and brakes totally shot

Cabell Brown 
Évaluation :
5

Thanks for taking great care of our “stuff” all these years Everybody we interacted with over the years were very helpful.

ROBERT KREMSER  |  Expérience générale 
Évaluation :
1

Customer Service was horrible at the front desk. Made appt at 430 for 1999 truck. I get to counter they dont have truck n didnt want to put me in a bigger one for the same price. Very Rude Customer Service. I would not recommend. Oan : If y dont have the truck u call the customer not wait till i get there n 4 employees sitting around talking

RICKEY MARTIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Douglas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce Blake 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARKENNY MOORE  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rahul Kole 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kamika blanton 
Évaluation :
5

Don't stop what you are doing

alfred Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe Doumit 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie Griffis 
Évaluation :
5

Front desk and rep was very friendly and lot rep was on point. They got me in and out in less than 30 minutes!

Tangela Brown 
Évaluation :
1

Let them know the true price before they get there!! They jacked my price up over 50$ and were refusing to let me get the Truck because I didn't have a passport,a lease agreement 臘‍♀️臘‍♀️ I'm moving most people don't carry these things around the other thing they asked for was a gun permit. Really? I called 3 times about my reservation and asked all three times will there be any other charges? They all said no. I get there they claimed it was the insurance. No I added the insurance in the reservation it was a nightmare from the time I got there

michael dement 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saul Alfaro 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Horne 
Évaluation :
2

I had reserved a furniture dolly a month before. This location did not have a dolly and did not preview my reservation to make sure all equipment was ready for me. In addition, passenger side mirror constantly shifted while driving.

Craig Simon 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Srinivas indukuri 
Évaluation :
5

Excellent service à la clientèle

Norman Schramm 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER WOODRUFF  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT CYREE 
Évaluation :
5

The entire staff was very professional and friendly.

JAMES YOUNG 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joel Parker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

georgerette haga 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin Haggitt 
Évaluation :
5

As always customer service was great, people were friendly and I was waiting on in a short period of time, your guys are doing a fantastic job at this location! You get 5 stars from me!

Terry Hollingsworth 
Évaluation :
5

Continued doing the thing that you're doing it working.?

CHARLES FREEMAN  |  Premières impressions 
Évaluation :
5

Excellent service. Speedy and efficient

John Frizzell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY HUDGINS 
Évaluation :
2

Arrived at location to get rental at 0730. The option to pick up without anyone there didn't work.

Tyrone Thomas 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gustavo vilchez 
Évaluation :
5

The young lady who helped me (I regretfully do not remember her name) but she was AWESOME! She was personable, friendly, very effecient, I was being a little goofy and funny (she probably thought Inwas ignorant....lol) but she laughed at everything I said, she was awesome! Got it all done quickly and with a smile on her face. She actually made me look forward to the next time I may need to rent a Uhaul. Job well done! (1 possible improvement) Make the trucks where they don't automatically START with the "tow-haul" mode on, where you have to turn it off manually everytime. So many things to think about....driving a big different truck that you're now responsible for, don't need to be worried about an electronic setting that could possible damage the motor or transmission. Other than that, A+

Jeffrey Swindol 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI BROWN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD DANIELS 
Évaluation :
5

The truck cabin could have been cleaner. Most of the surfaces were clean, but there was trash underneath the seats, the floor mats were sticky, and the cupholders appeared to have been missed by whomever cleaned the vehicle. There was a noticeable amount of detergent on the floors of the storage space, making the floors extremely slick/slippery. Some of it ended up on our belongings, but nothing was ruined because of it. We mopped up the excess detergent ourselves.The vehicle performed well for the duration of the trip.

Robert Flickinger 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney Stillman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zantavious Coppage  |  Expérience générale 
Évaluation :
3

The price i was charged was not the online listed price. The counter person was rude about it, and said to go elsewhere is i didn't want it for their price.

steven sloane  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charmiane Claxton 
Évaluation :
4

I would most deconstruct use them again

DAVID MOHON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN UTLEY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john utley 
Évaluation :
1

Reserved a truck and dolly online. Upon arrival I was told no dolly was available. Explained that i made a reservation and was told its a first come first serve policy. What then, is the point of reservations? Asked if the associate could see if any stores between there and my destination had a dolly I could pick up, was handed a 1-800 number and told I could call around to find out. Zero concern for the extremely inconvenient situation U Haul had left me in. Associate wasn't rude, just completely apathetic. The whole experience turned a planned out easy chore into a rushed and inconvenient headache.

Nick Segich 
Évaluation :
3

Rude Custemer service .

Mamon Kanaan 
Évaluation :
5

There was debris in the bed of the utility trailer I rented, but because it was an open trailer, I didn't especially care. It was functional and sturdy.

Ian Wentzell 
Évaluation :
1

They mis labeled the fuel tank at half on the contract (which was lower). I drove the truck just for 10 miles and they charged me for 3 or 4 gallons to compensate their lack of service and attention. Whether you need to fill the tank or take the customer claim that this truck doesn't burn 3 gallons for just 10 miles. The lady didn't even bother to come with me to show the truck and explain about the damages or fuel tank level or giving the truck key. I needed to go back to the store to get the key!!! Any rental car/truck would walk with you to the car/truck and explain. Very dissatisfied!

Fariborz Yaghini 
Évaluation :
4

Aretha was very helpful

JAMES NEWTON  |  Expérience générale 
Évaluation :
1

I had reserved a dolly with my reservation and they were out of them when I got there. I was told it was "first come first serve." Then why did I reserve and pay for one? Very rude staff. Overall terrible experience. I really hurt my back by carrying boxes as a result of not having a dolly.

Stephen Kline 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelby Logan 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tanisha Campbell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline Lloyd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Johnson 
Évaluation :
5

I received good customer service at this location. The truck was up to date and clean inside and out.

Martha Williams 
Évaluation :
5

Very good crew.

Michael Baker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMILLE SCHAEFFER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Ward 
Évaluation :
3

All the trucks need service.

Kimberly Dawson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina Williams  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald Kosecki 
Évaluation :
5

Na

Joyce Blake 
Évaluation :
5

It was very easy to rent here and everyone was super professional. Great job!

Jonell Colon 
Évaluation :
5

I had a hitch install last spring at this location. They were so great then, that I returned to have another installed! The lady at the desk was TERRIFIC and the guys that performed the work were informative, answered questions readily and did great work! Thank you,

bob boston 
Évaluation :
5

Aretha Braddock deserves a raise and a promotion.........She reallyhelped me Robert Huff

ROBERT HUFF 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Garcia 
Évaluation :
4

There was a very foul smell in the van, had to rent it due to urgent need

Piyush Biraje 
Évaluation :
5

Great Customer Service, very nice and polite.

Crystal Bratcher 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Destiny Williams 
Évaluation :
5

Great customer service from the front desk to the lot.

Kenneth Wyatt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Bruther 
Évaluation :
5

Our confirmation, receipt no. 242124, for the Austin Peay location was not honored. This was very frustrating with movers about to deliver and no place to store . The Summer location was located through your reservations as I'm driving to find somewhere quickly.

KATINA CRAWFORD  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack Shelton 
Évaluation :
5

Amazingly easy to return the truck, would definitely rent from uhaul again.

Stephanie Rockfield 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell Hanks 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PORSHIA LEWIS 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LaQuita Wright  |  Expérience générale 
Évaluation :
5

I didn’t need the storage

MICHELLE DOUGLAS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine Johnson  |  Expérience générale 
Évaluation :
4

A elevator was needed

Landchelneil Bowman  |  Expérience générale 
Évaluation :
1

Gave me a unit, then come and tell me she gave me the wrong one. I had to load my stuff back into the trailer and move to another unit, when I had unloaded all but two items in trailer. Not good service,!!!!!!

Les Lovitt  |  Expérience générale 
Évaluation :
5

Keep up the good customer service

Brittany Wise  |  Premières impressions 
Évaluation :
5

The best staff great customer service very helpful.

Kayla Smith  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Woods  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joyce epih  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall Tate  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlisa Grimes  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MONIQUE CATHEY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Christian  |  Premières impressions 
Évaluation :
5

My experience here was absolutely phenomenal. I had a crisis and needed immediate help. Ms. Aretha and the staff provided exceptional customer service. I am forever grateful.

Tamlah Williams  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carol Houston  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew Jensen  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID MOHON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lakeisha gant  |  Premières impressions 
Évaluation :
4

Was a really nice space, COOLand clean, which was what I wanted. Staff were helpful. The only complaint I have is the garage doors only worked one time, and the card readers are really hard to use and VERY confusing (have to swipe twice and often didn't work). Check-out was easy. Thank you!

Crystal Higgins  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Richard Kennett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARRENCE YOUNG  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathan Cansler  |  Online Move In 
Évaluation :
3

The reason I gave you an average rating because you told me if I would set my payments up to be automatically drafted from my credit card that my payment wouldn’t increase and my payments were increased twice after I set my payments up on auto draft.

Yvonne Guy  |  Expérience générale 
Évaluation :
2

Some the staff was friendly and helpful and some were awful with very nasty attitudes

Kristy Vinson  |  Expérience générale 
Évaluation :
5

Staff was great and efficient when my unit wasn't available in the system the young lady immediately spoke with her manager and they were able to get the storage unit for me and once I unloaded my items into the storage unit then I was able to turn in the Uhaul my move was effortless and convenient. Thanks so much

lakela hawkins  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Sanders  |  Premières impressions 
Évaluation :
3

No complaints except upon move out saw roaches/roach eggs on my belongings.. for $140 a month you'd think pest control would be taken care of. Had my stuff stored here while I was waiting on my house to be ready for move in, and now after moving in all of my belongings to my home and out of the unit, I have had to call an exterminator to ensure that my house does not become infested with roaches. Other than that, I have no complaints, staff is nice, facility is secure and otherwise clean.

Elisha Manzella  |  Expérience générale 
Évaluation :
4

I found a few rat droppings on my stuff

antjuan marshall  |  Expérience générale 
Évaluation :
5

Being a former Uhaul emplyee for plus 5years. I know with just a handful of folks working it's diffilcult to keep work space kept & clean but not impossibile with the right team. I was impressed with my intire experience at the Bartlett Uhaul. From the Store mngr & team keep up the great work!

STEVEN GORDON  |  Expérience générale 
Évaluation :
3

One young lady that worked there was not friendly at all and seemed to not care about anything and that’s not a good look for a company

Sermenedia White  |  Expérience générale 
Évaluation :
5

No problems with anything or anyone there

antjuan marshall  |  Premières impressions 
Évaluation :
1

The hours of operation are the worst if you say you are closing at 8pm don’t lock your doors at 745pm and say we close come back tomorrow

Sermenedia White  |  Premières impressions 
Évaluation :
5

Great facility and staff

Ashley Sharp  |  Expérience générale 
Évaluation :
3

My only problem was it said the lock was free but the lady still charged me for one

Keyla Brown  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ayden Kataoka  |  Expérience générale 
Évaluation :
5

Staff friendly and very helpful

linda Johnson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher Jorguenson  |  Expérience générale 
Évaluation :
1

Constantly bantered about payments every couple of days. SEND LESS MESSAGES

Calvin Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee Anderson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORTNEY MONTGOMERY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Duffy  |  Expérience générale 
Évaluation :
5

It would be more secure if the sensor for the outside door was adjusted so it doesn't open every time someone goes through the door to the garage.

Joshua Hayes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cortney Montgomery  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Moore  |  Expérience générale 
Évaluation :
5

I would most definitely Recommend UHaul to others!! No problem with my move in. Outside of wishing we had an elevator!! No complaints!!

Cheryl Wilks  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Panchola Dockery  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Cook  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN GORDON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Sharp  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney Young  |  Expérience générale 
Évaluation :
4

Always well lit and clean. Never had an issue with my storage facility.

Elayne Allen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLA LANDERS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney Young  |  Online Move In 
Évaluation :
5

Great experience at this location. Great staff! Great customer service and they were very patient with me. The building was easy to access and always clean when I came there. I would recommend this U-Haul storage location to anyone!

Latarsha Evans  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANDA HUNT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA WILLIAMS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terrell richards  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sandra Valdez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE WRIGHT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jondalyn quinney  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer mclaurin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annette lester  |  Premières impressions 
Évaluation :
5

Need more knowledgeable employees

Casandra Simions  |  Expérience générale 
Évaluation :
5

Nedd mor train staff

Casandra Simions  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Syiara Nathan  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gracie Gilland  |  Expérience générale 
Évaluation :
5

Great storage space, great people!

MATTHEW DSIDA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shamerria Taylor  |  Expérience générale 
Évaluation :
3

Would be nice to have 24 h access instead of until 10 pm and also a little be more friendly smiles form the staff. Luckily for us, our storage room was on the ground floor; have no idea how people might deal with loading/unloading heavy furniture to/from second floor storages as there is no elevator in the building. Very narrow corridors, which makes it uneasy to maneuver with long items. Other than that, nothing much to complaint about. Average storage facility, air-conditioned but could be a little better. Also, making customers obligated to buy U-Haul's lock and not allowing to use their own is absolutely ridiculous practice.

Konstantin Andreev  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary Evans  |  Premières impressions 
Évaluation :
2

Very poor they stole things out of my storage and didn't pay for my things they stole if you don't want your things stolen I recommend you to go to a Good storage that don't steal.

Laytoya Clements  |  Expérience générale 
Évaluation :
1

Customer service was horrible didn't take the time to explain unit no evavator access and I had to call 4 times to add stoage

Kativia fields  |  Premières impressions 
Évaluation :
1

The employee was rude, had a I don't give a dang attitude. She kept her head down with no eye contact. SHE SAID SEVERAL TIMES. WE CLOSE AT 6.

Cindy Miller  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK HOOD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Adair  |  Expérience générale 
Évaluation :
5

The truck was clean and ready to go.

MARQUITA LOGGINS  |  Premières impressions 
Évaluation :
3

You all did not listen I told your staff I had a home owners insurance policy and in return I was told I had to get your policy which does not cover all of my content . But i know my policy will cover just do not like you charged the 7,95 for non reason...just listening helps ... and asking for a copy of the declaration page would have helped ....

latricia tWashington-Taylor  |  Premières impressions 
Évaluation :
5

Everyone was very helpful.

Paula Butts  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gracie Gilland  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammie Randolph  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austen Poynter  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie Belz  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joyce Woodley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID COOK  |  Expérience générale 
Évaluation :
2

I had a good experience with my move-in process. But my experience with them now is very poorly.

Joyce Martin  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melanie Simmons  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne Bell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth kilpatrick  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARL PORTCH  |  Expérience générale 
Évaluation :
3

Most of the workers at this location are rude it's incredibly unbelievable there are very few that actually have customer service skills I couldn't wait to move out so I wouldn't have to deal with any of them ever again. The night I moved out a white lady working cause I don't have names said it would be $20 to unhook and hook my carrier back up to the truck, I thought it was ridiculous but whatever I'll pay it. I sent my son in to pay and the black that was working told her not to do it and from my understanding from another customer he felt like she was talking nasty to him so he came out to help us. I'm just glad it's over! You guys charged a whole month and I was only there less than a week this pay month, then no one ever called me for a location to pick up my reservation so I had to find a location in another state at the last minute and drive 3 hours y'all are the worse.

Yulander Lewis  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marcus Phillips  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry HUGHES  |  Premières impressions 
Évaluation :
5

The staff at summer location all gave excellent customer service.

linda Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tierney Thornton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cleotha Norwood  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Landchelneil Bowman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latonya carson  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

harvey madden  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACQUELINE GILLIAM  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert Taylor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joanita brown  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Landchelneil Bowman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Degroff  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheri Stetzer  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Misty Morales  |  Expérience générale 
Évaluation :
5

When I arrived there was a lock on the unit. However the csr and manager were very helpful. The manager walked over to my unit and removed the old lock. She also made sure I had everything I needed.

Relvorie Lott  |  Online Move In 
Évaluation :
5

Great experience!

Willie Hulon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakeith Miller  |  Premières impressions 
Évaluation :
5

Kinda too expensive storage fee

Porshia Bee  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH COOPER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice wilson  |  Expérience générale 
Évaluation :
2

Storage unit was fine. Customer service experience was horrible. I ordered a uhaul and tried to get them to pull it out of the parking spot for me to get it ready for a walk around, etc. but manager said they wouldn't do it. Just very unfriendly people working there and will not be using them in the future.

Jonathan Hodges  |  Expérience générale 
Évaluation :
5

😍😍😍😍

Angie Funzie  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ariel Walter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya Mabry  |  Expérience générale 
Évaluation :
3

I have been using U-Haul storage since 2004 and in Feb 2021 I was able to get rid of one of the 2 rooms that I had. It was a sense of relief. I have had bad service many times when I had to interact with the front office staff. The day before yesterday, May 1st, 2021, I had to go to the office because your computer system was down. This is unacceptable. I was unable to pay my rent online. I had to drive 9 miles one-way because I did not want to be late with my rent. You should hire better IT personnel and if it was due to power failure, you should have a Diesel generator.

JULIO CEPEDA  |  Premières impressions 
Évaluation :
3

I stored half of my household in room 1713 for 15 1/2 years and finally on February 2nd, 2021 I consolidated all my possessions into room 1705. Over the years, I have noticed that the quality of service of this facility has gone down. It seems that when I ask for something, they are doing me a favor. It took a month for the office to acknowledge that I had emptied room 1713 which I communicated with the attendant at the front office immediately after I cleaned the room. They even sent me an email asking me for payment of rent of the unit after 3 weeks that I have emptied it and released it. Customer Service needs a serious revamp at this location.

JULIO CEPEDA  |  Expérience générale 
Évaluation :
1

The manager, Kenneth Crawford, of this location is very rude and unprofessional.

Kujuria Bobbitt  |  Expérience générale 
Évaluation :
3

Your clerks and the men that assist customers with the trucks aren't very friendly. I will not return to this facility.

Shelley Hunt  |  Expérience générale 
Évaluation :
2

Employees are rude and I was told I was gettin a 10×10 and I got a 5×10 they dont prorate or any kind of a deal.....I moved my stuff to another storage with a 10×10 with easy access and cheaper and 24 hour access

johnathan hogan  |  Premières impressions 
Évaluation :
3

The girl who helped me was very easily flustered and distracted and kept putting other customers in front of me that had been there less time than me. It took an hour from the time I got there to when I was finally able to unload my moving pod in to the storage space.

Ariel Walter  |  Premières impressions 
Évaluation :
1

The constant calls and poor consideration during a time when our country was in crisis. Even after I was told my personal items were auctioned off, you continued your calls. I will not seek storage with your location EVER again. You should not be allowed to treat people as poorly as you treated me. Good luck and God bless!

PATRICIA LOVETT  |  Expérience générale 
Évaluation :
5

♥️👍

jerry bernard davis  |  Premières impressions 
Évaluation :
5

Clean, nice, accessible, efficient-- great experience!!!

Erenestine Smith  |  Expérience générale 
Évaluation :
4

Made recommendations based on our needs. Thanks

John Harrett  |  Expérience générale 
Évaluation :
4

I felt the young lady who was to finalized my storage locker closure did not take my concerns to heart. I raised two or three concerns that I felt she could have handled, but she chose not to assist! I was able to later go online and finally find the answers to my concerns and took care of them there. She absolutely did not want to do any extra work, but she did hurry back to her phone call!

FENZY LANGHORN  |  Expérience générale 
Évaluation :
1

The staff could not explain policies effectively. I reserved a 10x15 unit before hand and the staff said that they could not rent the last kind of unit, so they may not be able to give me the 10x15 that I reserved??? The manager did not help at all while the store clerk/cashier attempted to simultaneously check out three customer's orders. The cashier also said that workers would show us where my unit was, and help us unload. The workers did neither. The manager refused to check out my truck rental that I needed to drop off, and kept calling on the radio for someone else to do it. No one did until AFTER closing time.

Jarred Culpepper  |  Premières impressions 
Évaluation :
5

No Complaints. Everybody was helpful and friendly.

Brandon Scholtes  |  Premières impressions 
Évaluation :
5

Thank y’all!!

Marissa WIlliamson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy Bowens  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN WILLIAMS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRAHAM BUTLER  |  Expérience générale 
Évaluation :
2

Customer service needs to improve, attitudes from last year in July did not change to better. I'm thankful that l was able to contact the president

Lela Robinson  |  Expérience générale 
Évaluation :
5

Professional and helpful staff. Facility is well maintained.

Edward Ballard  |  Expérience générale 
Évaluation :
1

There was always some issue that staff couldn't or wouldn't help with. From day 1, it has been full of issues. I reserved a 1st floor, 5×10 unit. I was given two 2nd floor, 5×5 units instead.

Danielle Williamson  |  Expérience générale 
Évaluation :
5

Great Customer Service and very helpful in all areas. From placing the order for the truck , to my moving in and out of the storage unit.

Antoinette Johnson  |  Expérience générale 
Évaluation :
4

N/a

Kathy Bowens  |  Premières impressions 
Évaluation :
2

Mr. Derek was very kind, helpful, and made the experience as good as it possibly could be. However. the register attendant was extremely rude and her assistant made things as difficult as possible.

Nicole Scroggins  |  Premières impressions 
Évaluation :
4

Very responsive to needs. Thank You

Daniel Smith  |  Premières impressions 
Évaluation :
4

The space for loading/unloading was a little crowded with the storage of U-Haul trucks across from the loading area........

George Wise  |  Expérience générale 
Évaluation :
5

Staff was always helpful. They are secure and clean and took great care of my belongings for 2 years!

bill peck  |  Expérience générale 
Évaluation :
5

Good people, good service

charles long  |  Expérience générale 
Évaluation :
5

Everything was good service and I will use the service again if I need it.

Bertha Brown  |  Expérience générale 
Évaluation :
3

I called regarding the use of a rental truck. I was placed on hold for 11 mins (no check back). I hung up, called back, placed on hold, walked in the store to see the person just having a casual convo

Jeovanni Barnes  |  Expérience générale 
Évaluation :
3

N/a

PARKEISHA CRISP  |  Expérience générale 
Évaluation :
1

Only hassle, frustration, dishonesty. Some problems included: promised 8x10 but given two 4x10s instead (very distant from access and Upstairs!); website showed $0 due until late fee applied; & MORE!!

Scott Fisher  |  Expérience générale 
Évaluation :
5

The lady who rented me the storage unit (did not get her name) made sure we got a ground floor climate controlled storage unit. What a blessing, did not have to carry truck load up the steps!

Rick Lance  |  Expérience générale 
Évaluation :
5

Nice place.. felt that my things were secure. The staff was always pleasant and helpful when needed. Move out and close out went without a hitch.

Lisa Parkes  |  Expérience générale 
Évaluation :
5

They were exceptional

CARLTON DAVIS  |  Expérience générale 
Évaluation :
2

This place needs better help and friendly associates. I got a storage unit and I got a refund on the unit the same day because, it wasn't working for me. The manager is even rude also.

Jasmine Shaw  |  Expérience générale 
Évaluation :
3

The manager would rather have customers waiting then to help them, I witness this first hand,he doesn't care how long the line is, I don't like that they ask how long you are going to keep their truck

Yolanda Chaffen  |  Expérience générale 
Évaluation :
5

Excellent truck and tow dolly. The tire strap came loose from the drivers tire while in transit. I checked the tightness of the straps each time I stopped. If I had to do over I would rent the hauler.

Rick Lance  |  Premières impressions 
Évaluation :
5

Customer service was excellent; it did not matter whether I had questions in person or on the phone, the personnel was friendly, courteous, and well informed about the facilities and offered products.

Audrey Dodson  |  Expérience générale 
Évaluation :
3

The staff could be friendlier and provide better customer service

Jessica Peete  |  Expérience générale 
Évaluation :
2

Due to moving issues, Uhaul regional office gave me 4 extra days free & to pay 2 extra days if truck returned on 5/28. A cashier at this location Destiny charged me 3 extra days and was rude about it.

Jessica Peete  |  Premières impressions 
Évaluation :
5

Glad to have been able to be a patron at U-Haul storage on Summer.

Joseph Hastings  |  Expérience générale 
Évaluation :
5

...

tyranda mosby  |  Expérience générale 
Évaluation :
1

Counter help was too slow and not interested in her job

Nolan Guy  |  Expérience générale 
Évaluation :
4

I would not recommend it to a friend because they don't pro-rate. If you had stuff in storage for ONE DAY, you're going to pay for the entire month.

Barbara Willoughby  |  Expérience générale 
Évaluation :
4

They were helpful, courteous, and accommodated all the snafus in my schedule.

Barbara Willoughby  |  Réservation 
Évaluation :
5

Kenneth and his team were very helpfull with all our needs!

Ronald Dozier  |  Expérience générale 
Évaluation :
3

Some of the workers are extremely unprofessional

larry hudson  |  Expérience générale 
Évaluation :
1

The manager is a nasty mean old man and I would never use U-Haul Storage ever again for anything and I would not recommend it to a friend or a family member Not only was the manager very rude 1 staff

Rose Mims  |  Expérience générale 
Évaluation :
5

Service was great.......fast and polite!

Mary Walton  |  Réservation 
Évaluation :
2

The manager was always polite but the staff was not helpful every time I paid my rent gave me the impression i was bothering them not helpful at all ! Biggest complaint was my card never chould get In

eric crimmins  |  Expérience générale 
Évaluation :
5

Staff was very helpful and courteous.

Sally Chumney  |  Expérience générale 
Évaluation :
5

Your staff is fantastic. They were extremely helpful and courteous. They were upbeat and friendly, along with being efficient. I had a wonderful experience with them.

Gloria Clark  |  Réservation 
Évaluation :
4

The staff is a little rough. I suggest Customer Service training: greeting customers when they walk in, apologizing for a wait >10 minutes, and thanking customers for their business. That would help.

nancy Raileanu  |  Expérience générale 
Évaluation :
2

The biggest problem I had was with management staff. Everyone else was excellent. I had issues with my card being charged multiple times but upper management (not at location) were able to resolve it.

Jamie McVey  |  Expérience générale 
Évaluation :
1

Unfriendly and made us feel we shouldn't be there. Therefore left and found another facility on Hwy. 64. They were a blessing. Gracious and kind are not enough words for the team on Hwy 64. Merci.

Jackie Hudspeth  |  Réservation 
Évaluation :
5

The staff was helpful and nice.

Sally Chumney  |  Réservation 
Évaluation :
2

Loading docks blocked. Paint failing. Roof failing. Side automatic door out of order for several month...still not fixed. Bugs!

JOHN DAVIS  |  Expérience générale 
Évaluation :
5

You feel welcomed as soon as you enter. This location is the Only one im extending my business to.

Tilwanna Reed  |  Expérience générale 
Évaluation :
5

Good centralized location!

Brian Mullen  |  Expérience générale 
Évaluation :
1

Only rented my storage unit here for one month. I vacated as quickly as possible due to the unpleasantness of every single employee I ever encountered

HEATHER BIRD  |  Expérience générale 
Évaluation :
5

Staff in all areas (each and every employee) was very friendly and helpful. Excellent!!!!!!!!

WILLIAM CHILES  |  Expérience générale 
Évaluation :
4

The building was very well that employees were very nice but they had my mover had to walk up the stairs to get my stuff and walk down and it would be nice if you all put some sort of a Lyft or elevat

nora flanagan  |  Expérience générale 
Évaluation :
5

They did an excellent job. Well run.

Edward Spangler  |  Expérience générale 
Évaluation :
1

The manager of this location is very rude and homophobic an I was mistreated the whole time of my stay...I asked for corporate number several time he gave me another stores number...he has the worst a

CHANCELLO MILLER  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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