Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Pickup and drop off were very easy--the trailer was connected to my vehicle very quickly once all the paperwork was settled. The trailer worked well and fit my needs perfectly.
Timothy F
Évaluation :
5
You guys have A-1 service and I really appreciate your service.
LEE R
Évaluation :
5
Le client n'a pas laissé de commentaire.
GARRY J
Évaluation :
5
The woman at the check-in desk was very professional and pleasant.
Emil O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gwin S
Évaluation :
4
This was the biggest piece of junk I have ever moved in. The air conditioner would not work, and lights were on all over the dashboard. It sounded like it was falling apart, and we were not sure if we would even get to finish our load or not. Needs to be taken off of the lot and never used again. !!!!!!!!!!!
phyllis p
Évaluation :
3
Reserved truck and appliance dolly online several says in advance. to move refrigerator, freezer and large dresser. Was told the day of pickup that no appliance dollies were available. Other arrangements could have been made had we known at time of reservation that no appliance dolly was available. Bait and switch.
Cheryl L
Évaluation :
5
Le client n'a pas laissé de commentaire.
GWIN S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
robert m
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jonathan Z
Évaluation :
5
They were rude in the beginning But everything went well at the end of using the uhaul. Thank you . I like uhaul. Good place to keep ur stuff at .
Manuel R
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle
Meleshia B
Évaluation :
5
Le client n'a pas laissé de commentaire.
NICHOLAS P
Évaluation :
5
They were awesome! Best customer service I have seen at a business in a while! THANK YOU!
Aarek F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcus w
Évaluation :
2
I'm was told to park in customer parking, which is far away from the front lot, where my rental truck was parked. I am handicapped but did not tell your agent that I was, my mistake. But, then your agent came out, telling me that I had parked in the wrong spot, which was right near where I had parked, just on the other row facing the building; not facing the fence. I had to get the truck from the front; where I was closest to at this point and drove it around to move my car. This location has limited space to turn around in and NO SIGNAGE showing where customers are supposed to park our cars while renting your equipment. Now, to address the vehicle. There was no clear way to show fuel level even though it had a gauge, it wasn't working, so I eyeballed the old fashioned gauge when filling back up. I was alone and had to struggle to take the sunshade down out out of the big truck's windshield It was difficult for me to take it down out of the passenger side of the truck and then to fold it up. I would say, on positive note, Clear signage for Customer Parking and ask if Customer is Handicapped for additional assistance in getting from Customer Parking to their rental, especially if they are alone. And, when dealing with Customers with small children, that might be alone, too. It's a hike from parking to the front lot! That's what you could improve on for the next customer -
dawn t
Évaluation :
4
Le client n'a pas laissé de commentaire.
James R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony C
Évaluation :
4
Le client n'a pas laissé de commentaire.
Oscar T
Évaluation :
4
Le service à la clientèle était génial. I only dinged a star because someone had left a case full of firearm ammunition in the trailer when we picked it up. I was ok with the free ammo, but that's a pretty serious item to leave unattended. Check in process should be more thorough. The case could easily have had a gun in it which would be a huge blunder to miss.
Jacob N
Évaluation :
4
The staff was phenomenal. I was difficult, but not purposely. They were accommodating and though I had to pay more because of my mistakes, I understood. Thank you!!!!
Tonya B
Évaluation :
5
Had a wonderful experience renting from this location. We needed a larger truck than the original reservation and they helped make the change as quickly and easily as possible. Very professional and friendly to work with! If we weren't moving out of state we would definitely use them again!
Raquel K
Évaluation :
4
Le client n'a pas laissé de commentaire.
John W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Caroletta T
Évaluation :
3
Le client n'a pas laissé de commentaire.
Yulander C
|
Expérience générale
Évaluation :
5
Keep the exact employees you currently have! Manager Aretha, customer care agent Tempist and one other customer care agent whom I wasn't able to see in person to catch their name but temptist will know who I'm thinking of. I appreciate you all! This has been the most easiest experience ever. Each time at this location is always very simple.
Destiny B
Évaluation :
5
Nothing. The staff was excellent !!! Great customer Service!!
Joe P
Évaluation :
4
Customer service is the key. Everyone was great and attentive and polite. Thanks for your service..
george a
Évaluation :
5
Le client n'a pas laissé de commentaire.
JL F
Évaluation :
1
I have RENTED from Uhaul multiple times in the last few years at hundreds of dollars using a major credit card. Every time I go on there THEY TREAT ME like a criminal. The attitudes, the questions, the service. If there another place, I would use them. I have posted comments before and nothing SO I don't expect things to improve now, either. This is the worst business, I deal with in my life, only because there is no other rental.
Clarence N
Évaluation :
5
Everyone from check out to check inn were professional and courtesy and even when checking back in the gentleman was so personal number one place to rent in Memphis thank you
THOMAS E
Évaluation :
5
AOK. Check in too slow
Robin D
Évaluation :
5
Keep employing great and professional people like Lakeisha. Thanks for the great customer service!
Angela B
Évaluation :
4
Very slow check in. Computer very slow.
robin d
Évaluation :
5
The Staff went above and beyond to take care of my needs
Andrea R
|
Expérience générale
Évaluation :
5
The two girls at the counter were very friendly and helpful. They made my experience stress free.
Max D
Évaluation :
5
Le client n'a pas laissé de commentaire.
NICHOLAS P
Évaluation :
3
All uhaul locations needs to be on the same page in regards to what is required from the customer for each reservation.
Kionna E
Évaluation :
2
Did not have all equipment I reserved. The trailer I received was dirty and in disrepair.
Alexander A
Évaluation :
5
Not anything that I can see at this time. Staff very friendly and most helpful. Aretha, I believe was her name, went out of her way to assist me in getting everything I needed for my move.
Mary S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonell C
Évaluation :
4
Le client n'a pas laissé de commentaire.
Martin D
Évaluation :
2
Le client n'a pas laissé de commentaire.
Katherine W
Évaluation :
5
Very good facility
Lawrence K
Évaluation :
5
The lady helping me pay at the front desk was very busy and handled everyone like they were the only customer. KUDOS
Debra N
Évaluation :
5
Excellent service à la clientèle. The experience was one of the best I have had with U-Haul. I definitely will be back to this location.
Corey Y
Évaluation :
4
When I arrived at my destination, I found that several of my items were wet. It seems the roof of the truck was leaking water. Mu futon mattress was wet and several of my boxes were wet.
Donald H
Évaluation :
1
The truck was fine but I was given a truck that apparently I wasn’t supposed to get I was rushed because the truck was reserved by someone else.
Kera M
Évaluation :
4
While the young lady that took care of the paperwork was nice and all, the other people there had an air of laziness and a bit of an attitude. When I asked for assistance in just making sure I had my vehicle loaded correctly on the trailer, the answer from one of the people there was "you dint pay fo dat" then when I was loading the trailer, I am really glad I did it myself since I don't think they could have loaded it and tied it down correctly anyway. BUT, this was a one-time deal. I hope to never return to Memphis for any reason whatsoever, much less have to deal with this uhaul location.
Russell P
Évaluation :
5
Rien
Barabara N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven A
Évaluation :
4
Le client n'a pas laissé de commentaire.
Laniya R
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robie h
Évaluation :
5
Le client n'a pas laissé de commentaire.
barbara h
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua L
Évaluation :
4
Woman working the counter was very helpful and very efficient.
Jose Q
Évaluation :
5
Le client n'a pas laissé de commentaire.
Russia R
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lina S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Randy M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Helen F
Évaluation :
1
Listening, understanding your customer's needs, thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. They may also refer other people to your business. And improve the attitude of your employees because they are working in the public
Tiffany J
Évaluation :
2
Found out no appliance Dolly when I showed up to pick up the truck. But not applicable on the reservation guarantee. Truck was also a total piece of junk. Transmission and brakes totally shot
Cabell B
Évaluation :
5
Thanks for taking great care of our “stuff” all these years
Everybody we interacted with over the years were very helpful.
ROBERT K
|
Expérience générale
Évaluation :
1
Customer Service was horrible at the front desk. Made appt at 430 for 1999 truck. I get to counter they dont have truck n didnt want to put me in a bigger one for the same price. Very Rude Customer Service. I would not recommend. Oan : If y dont have the truck u call the customer not wait till i get there n 4 employees sitting around talking
RICKEY M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joyce B
Évaluation :
5
Le client n'a pas laissé de commentaire.
ARKENNY M
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Rahul K
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kamika b
Évaluation :
5
Don't stop what you are doing
alfred T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joe D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronnie G
Évaluation :
5
Front desk and rep was very friendly and lot rep was on point. They got me in and out in less than 30 minutes!
Tangela B
Évaluation :
1
Let them know the true price before they get there!! They jacked my price up over 50$ and were refusing to let me get the Truck because I didn't have a passport,a lease agreement 臘♀️臘♀️ I'm moving most people don't carry these things around the other thing they asked for was a gun permit. Really? I called 3 times about my reservation and asked all three times will there be any other charges? They all said no. I get there they claimed it was the insurance. No I added the insurance in the reservation it was a nightmare from the time I got there
michael d
Évaluation :
5
Le client n'a pas laissé de commentaire.
Saul A
Évaluation :
5
Le client n'a pas laissé de commentaire.
William H
Évaluation :
2
I had reserved a furniture dolly a month before. This location did not have a dolly and did not preview my reservation to make sure all equipment was ready for me. In addition, passenger side mirror constantly shifted while driving.
Craig S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Srinivas i
Évaluation :
5
Excellent service à la clientèle
Norman S
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTOPHER W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gabrielle J
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT C
Évaluation :
5
The entire staff was very professional and friendly.
JAMES Y
Évaluation :
3
Le client n'a pas laissé de commentaire.
Joel P
Évaluation :
5
Le client n'a pas laissé de commentaire.
georgerette h
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robin H
Évaluation :
5
As always customer service was great, people were friendly and I was waiting on in a short period of time, your guys are doing a fantastic job at this location! You get 5 stars from me!
Terry H
Évaluation :
5
Continued doing the thing that you're doing it working.?
CHARLES F
|
Premières impressions
Évaluation :
5
Excellent service. Speedy and efficient
John F
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATHY H
Évaluation :
2
Arrived at location to get rental at 0730. The option to pick up without anyone there didn't work.
Tyrone T
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gustavo v
Évaluation :
5
The young lady who helped me (I regretfully do not remember her name) but she was AWESOME! She was personable, friendly, very effecient, I was being a little goofy and funny (she probably thought Inwas ignorant....lol) but she laughed at everything I said, she was awesome! Got it all done quickly and with a smile on her face. She actually made me look forward to the next time I may need to rent a Uhaul. Job well done! (1 possible improvement) Make the trucks where they don't automatically START with the "tow-haul" mode on, where you have to turn it off manually everytime. So many things to think about....driving a big different truck that you're now responsible for, don't need to be worried about an electronic setting that could possible damage the motor or transmission. Other than that, A+
Jeffrey S
Évaluation :
5
Le client n'a pas laissé de commentaire.
LORI B
Évaluation :
5
Le client n'a pas laissé de commentaire.
HAROLD D
Évaluation :
5
The truck cabin could have been cleaner. Most of the surfaces were clean, but there was trash underneath the seats, the floor mats were sticky, and the cupholders appeared to have been missed by whomever cleaned the vehicle. There was a noticeable amount of detergent on the floors of the storage space, making the floors extremely slick/slippery. Some of it ended up on our belongings, but nothing was ruined because of it. We mopped up the excess detergent ourselves.The vehicle performed well for the duration of the trip.
Robert F
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rodney S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zantavious C
|
Expérience générale
Évaluation :
3
The price i was charged was not the online listed price. The counter person was rude about it, and said to go elsewhere is i didn't want it for their price.
steven s
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Charmiane C
Évaluation :
4
I would most deconstruct use them again
DAVID M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN U
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
john u
Évaluation :
1
Reserved a truck and dolly online. Upon arrival I was told no dolly was available. Explained that i made a reservation and was told its a first come first serve policy. What then, is the point of reservations? Asked if the associate could see if any stores between there and my destination had a dolly I could pick up, was handed a 1-800 number and told I could call around to find out. Zero concern for the extremely inconvenient situation U Haul had left me in. Associate wasn't rude, just completely apathetic. The whole experience turned a planned out easy chore into a rushed and inconvenient headache.
Nick S
Évaluation :
3
Rude Custemer service .
Mamon K
Évaluation :
5
There was debris in the bed of the utility trailer I rented, but because it was an open trailer, I didn't especially care. It was functional and sturdy.
Ian W
Évaluation :
1
They mis labeled the fuel tank at half on the contract (which was lower). I drove the truck just for 10 miles and they charged me for 3 or 4 gallons to compensate their lack of service and attention. Whether you need to fill the tank or take the customer claim that this truck doesn't burn 3 gallons for just 10 miles. The lady didn't even bother to come with me to show the truck and explain about the damages or fuel tank level or giving the truck key. I needed to go back to the store to get the key!!! Any rental car/truck would walk with you to the car/truck and explain. Very dissatisfied!
Fariborz Y
Évaluation :
4
Aretha was very helpful
JAMES N
|
Expérience générale
Évaluation :
1
I had reserved a dolly with my reservation and they were out of them when I got there. I was told it was "first come first serve." Then why did I reserve and pay for one? Very rude staff. Overall terrible experience. I really hurt my back by carrying boxes as a result of not having a dolly.
Stephen K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shelby L
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tanisha C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacqueline L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa J
Évaluation :
5
I received good customer service at this location. The truck was up to date and clean inside and out.
Martha W
Évaluation :
5
Le client n'a pas laissé de commentaire.
CAMILLE S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Regina W
|
Expérience générale
Évaluation :
5
Our confirmation, receipt no. 242124, for the Austin Peay location was not honored. This was very frustrating with movers about to deliver and no place to store . The Summer location was located through your reservations as I'm driving to find somewhere quickly.
KATINA C
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
LaQuita W
|
Expérience générale
Évaluation :
5
I didn’t need the storage
MICHELLE D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jasmine J
|
Expérience générale
Évaluation :
4
A elevator was needed
Landchelneil B
|
Expérience générale
Évaluation :
1
Gave me a unit, then come and tell me she gave me the wrong one. I had to load my stuff back into the trailer and move to another unit, when I had unloaded all but two items in trailer. Not good service,!!!!!!
Les L
|
Expérience générale
Évaluation :
5
Keep up the good customer service
Brittany W
|
Premières impressions
Évaluation :
5
The best staff great customer service very helpful.
Kayla S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharon W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
joyce e
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Randall T
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Carlisa G
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MONIQUE C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley C
|
Premières impressions
Évaluation :
5
My experience here was absolutely phenomenal. I had a crisis and needed immediate help. Ms. Aretha and the staff provided exceptional customer service. I am forever grateful.
Tamlah W
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Carol H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Matthew J
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
DAVID M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
lakeisha g
|
Premières impressions
Évaluation :
4
Was a really nice space, COOLand clean, which was what I wanted. Staff were helpful. The only complaint I have is the garage doors only worked one time, and the card readers are really hard to use and VERY confusing (have to swipe twice and often didn't work). Check-out was easy. Thank you!
Crystal H
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Richard K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TARRENCE Y
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Johnathan C
|
Online Move In
Évaluation :
3
The reason I gave you an average rating because you told me if I would set my payments up to be automatically drafted from my credit card that my payment wouldn’t increase and my payments were increased twice after I set my payments up on auto draft.
Yvonne G
|
Expérience générale
Évaluation :
2
Some the staff was friendly and helpful and some were awful with very nasty attitudes
Kristy V
|
Expérience générale
Évaluation :
5
Staff was great and efficient when my unit wasn't available in the system the young lady immediately spoke with her manager and they were able to get the storage unit for me and once I unloaded my items into the storage unit then I was able to turn in the Uhaul my move was effortless and convenient. Thanks so much
lakela h
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica S
|
Premières impressions
Évaluation :
3
No complaints except upon move out saw roaches/roach eggs on my belongings.. for $140 a month you'd think pest control would be taken care of. Had my stuff stored here while I was waiting on my house to be ready for move in, and now after moving in all of my belongings to my home and out of the unit, I have had to call an exterminator to ensure that my house does not become infested with roaches. Other than that, I have no complaints, staff is nice, facility is secure and otherwise clean.
Elisha M
|
Expérience générale
Évaluation :
4
I found a few rat droppings on my stuff
antjuan m
|
Expérience générale
Évaluation :
5
Being a former Uhaul emplyee for plus 5years. I know with just a handful of folks working it's diffilcult to keep work space kept & clean but not impossibile with the right team. I was impressed with my intire experience at the Bartlett Uhaul. From the Store mngr & team keep up the great work!
STEVEN G
|
Expérience générale
Évaluation :
3
One young lady that worked there was not friendly at all and seemed to not care about anything and that’s not a good look for a company
Sermenedia W
|
Expérience générale
Évaluation :
5
No problems with anything or anyone there
antjuan m
|
Premières impressions
Évaluation :
1
The hours of operation are the worst if you say you are closing at 8pm don’t lock your doors at 745pm and say we close come back tomorrow
Sermenedia W
|
Premières impressions
Évaluation :
5
Great facility and staff
Ashley S
|
Expérience générale
Évaluation :
3
My only problem was it said the lock was free but the lady still charged me for one
Keyla B
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ayden K
|
Expérience générale
Évaluation :
5
Staff friendly and very helpful
Linda J
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christopher J
|
Expérience générale
Évaluation :
1
Constantly bantered about payments every couple of days. SEND LESS MESSAGES
Calvin W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lee A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CORTNEY M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John D
|
Expérience générale
Évaluation :
5
It would be more secure if the sensor for the outside door was adjusted so it doesn't open every time someone goes through the door to the garage.
Joshua H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cortney M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua M
|
Expérience générale
Évaluation :
5
I would most definitely Recommend UHaul to others!! No problem with my move in. Outside of wishing we had an elevator!! No complaints!!
Cheryl W
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Panchola D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVEN G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Courtney Y
|
Expérience générale
Évaluation :
4
Always well lit and clean. Never had an issue with my storage facility.
Elayne A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARLA L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Courtney Y
|
Online Move In
Évaluation :
5
Great experience at this location. Great staff! Great customer service and they were very patient with me. The building was easy to access and always clean when I came there. I would recommend this U-Haul storage location to anyone!
Latarsha E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUANDA H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEBRA W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
terrell r
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sandra V
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVE W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jondalyn q
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
jennifer m
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
annette l
|
Premières impressions
Évaluation :
5
Need more knowledgeable employees
Casandra S
|
Expérience générale
Évaluation :
5
Nedd mor train staff
Casandra S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Syiara N
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gracie G
|
Expérience générale
Évaluation :
5
Great storage space, great people!
MATTHEW D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shamerria T
|
Expérience générale
Évaluation :
3
Would be nice to have 24 h access instead of until 10 pm and also a little be more friendly smiles form the staff. Luckily for us, our storage room was on the ground floor; have no idea how people might deal with loading/unloading heavy furniture to/from second floor storages as there is no elevator in the building. Very narrow corridors, which makes it uneasy to maneuver with long items. Other than that, nothing much to complaint about. Average storage facility, air-conditioned but could be a little better. Also, making customers obligated to buy U-Haul's lock and not allowing to use their own is absolutely ridiculous practice.
Konstantin A
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mary E
|
Premières impressions
Évaluation :
2
Very poor they stole things out of my storage and didn't pay for my things they stole if you don't want your things stolen I recommend you to go to a Good storage that don't steal.
Laytoya C
|
Expérience générale
Évaluation :
1
Customer service was horrible didn't take the time to explain unit no evavator access and I had to call 4 times to add stoage
Kativia f
|
Premières impressions
Évaluation :
1
The employee was rude, had a I don't give a dang attitude. She kept her head down with no eye contact. SHE SAID SEVERAL TIMES. WE CLOSE AT 6.
Cindy M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARK H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrea A
|
Expérience générale
Évaluation :
5
The truck was clean and ready to go.
MARQUITA L
|
Premières impressions
Évaluation :
3
You all did not listen I told your staff I had a home owners insurance policy and in return I was told I had to get your policy which does not cover all of my content . But i know my policy will cover just do not like you charged the 7,95 for non reason...just listening helps ... and asking for a copy of the declaration page would have helped ....
latricia t
|
Premières impressions
Évaluation :
5
Everyone was very helpful.
Paula B
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Gracie G
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tammie R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Austen P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bonnie B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joyce W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID C
|
Expérience générale
Évaluation :
2
I had a good experience with my move-in process. But my experience with them now is very poorly.
Joyce M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Melanie S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Suzanne B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
elizabeth k
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
CARL P
|
Expérience générale
Évaluation :
3
Most of the workers at this location are rude it's incredibly unbelievable there are very few that actually have customer service skills I couldn't wait to move out so I wouldn't have to deal with any of them ever again. The night I moved out a white lady working cause I don't have names said it would be $20 to unhook and hook my carrier back up to the truck, I thought it was ridiculous but whatever I'll pay it. I sent my son in to pay and the black that was working told her not to do it and from my understanding from another customer he felt like she was talking nasty to him so he came out to help us. I'm just glad it's over! You guys charged a whole month and I was only there less than a week this pay month, then no one ever called me for a location to pick up my reservation so I had to find a location in another state at the last minute and drive 3 hours y'all are the worse.
Yulander L
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Marcus P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terry H
|
Premières impressions
Évaluation :
5
The staff at summer location all gave excellent customer service.
Linda J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tierney T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cleotha N
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Landchelneil B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
latonya c
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
harvey m
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
JACQUELINE G
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
Robert T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
joanita b
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Landchelneil B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James D
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cheri S
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Misty M
|
Expérience générale
Évaluation :
5
When I arrived there was a lock on the unit. However the csr and manager were very helpful. The manager walked over to my unit and removed the old lock. She also made sure I had everything I needed.
Relvorie L
|
Online Move In
Évaluation :
5
Great experience!
Willie H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lakeith M
|
Premières impressions
Évaluation :
5
Kinda too expensive storage fee
Porshia B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KENNETH C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janice w
|
Expérience générale
Évaluation :
2
Storage unit was fine. Customer service experience was horrible. I ordered a uhaul and tried to get them to pull it out of the parking spot for me to get it ready for a walk around, etc. but manager said they wouldn't do it. Just very unfriendly people working there and will not be using them in the future.
Jonathan H
|
Expérience générale
Évaluation :
5
😍😍😍😍
Angie F
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ariel W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tanya M
|
Expérience générale
Évaluation :
3
I have been using U-Haul storage since 2004 and in Feb 2021 I was able to get rid of one of the 2 rooms that I had. It was a sense of relief. I have had bad service many times when I had to interact with the front office staff. The day before yesterday, May 1st, 2021, I had to go to the office because your computer system was down. This is unacceptable. I was unable to pay my rent online. I had to drive 9 miles one-way because I did not want to be late with my rent. You should hire better IT personnel and if it was due to power failure, you should have a Diesel generator.
JULIO C
|
Premières impressions
Évaluation :
3
I stored half of my household in room 1713 for 15 1/2 years and finally on February 2nd, 2021 I consolidated all my possessions into room 1705. Over the years, I have noticed that the quality of service of this facility has gone down. It seems that when I ask for something, they are doing me a favor. It took a month for the office to acknowledge that I had emptied room 1713 which I communicated with the attendant at the front office immediately after I cleaned the room. They even sent me an email asking me for payment of rent of the unit after 3 weeks that I have emptied it and released it. Customer Service needs a serious revamp at this location.
JULIO C
|
Expérience générale
Évaluation :
1
The manager, Kenneth Crawford, of this location is very rude and unprofessional.
Kujuria B
|
Expérience générale
Évaluation :
3
Your clerks and the men that assist customers with the trucks aren't very friendly. I will not return to this facility.
Shelley H
|
Expérience générale
Évaluation :
2
Employees are rude and I was told I was gettin a 10×10 and I got a 5×10 they dont prorate or any kind of a deal.....I moved my stuff to another storage with a 10×10 with easy access and cheaper and 24 hour access
johnathan h
|
Premières impressions
Évaluation :
3
The girl who helped me was very easily flustered and distracted and kept putting other customers in front of me that had been there less time than me. It took an hour from the time I got there to when I was finally able to unload my moving pod in to the storage space.
Ariel W
|
Premières impressions
Évaluation :
1
The constant calls and poor consideration during a time when our country was in crisis. Even after I was told my personal items were auctioned off, you continued your calls. I will not seek storage with your location EVER again. You should not be allowed to treat people as poorly as you treated me. Good luck and God bless!
PATRICIA L
|
Expérience générale
Évaluation :
5
♥️👍
jerry b
|
Premières impressions
Évaluation :
5
Clean, nice, accessible, efficient-- great experience!!!
Erenestine S
|
Expérience générale
Évaluation :
4
Made recommendations based on our needs. Thanks
John H
|
Expérience générale
Évaluation :
4
I felt the young lady who was to finalized my storage locker closure did not take my concerns to heart. I raised two or three concerns that I felt she could have handled, but she chose not to assist! I was able to later go online and finally find the answers to my concerns and took care of them there. She absolutely did not want to do any extra work, but she did hurry back to her phone call!
FENZY L
|
Expérience générale
Évaluation :
1
The staff could not explain policies effectively. I reserved a 10x15 unit before hand and the staff said that they could not rent the last kind of unit, so they may not be able to give me the 10x15 that I reserved??? The manager did not help at all while the store clerk/cashier attempted to simultaneously check out three customer's orders. The cashier also said that workers would show us where my unit was, and help us unload. The workers did neither. The manager refused to check out my truck rental that I needed to drop off, and kept calling on the radio for someone else to do it. No one did until AFTER closing time.
Jarred C
|
Premières impressions
Évaluation :
5
No Complaints. Everybody was helpful and friendly.
Brandon S
|
Premières impressions
Évaluation :
5
Thank y’all!!
Marissa W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathy B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRYAN W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GRAHAM B
|
Expérience générale
Évaluation :
2
Customer service needs to improve, attitudes from last year in July did not change to better. I'm thankful that l was able to contact the president
Lela R
|
Expérience générale
Évaluation :
5
Professional and helpful staff. Facility is well maintained.
Edward B
|
Expérience générale
Évaluation :
1
There was always some issue that staff couldn't or wouldn't help with. From day 1, it has been full of issues. I reserved a 1st floor, 5×10 unit. I was given two 2nd floor, 5×5 units instead.
Danielle W
|
Expérience générale
Évaluation :
5
Great Customer Service and very helpful in all areas. From placing the order for the truck , to my moving in and out of the storage unit.
Antoinette J
|
Expérience générale
Évaluation :
4
N/a
Kathy B
|
Premières impressions
Évaluation :
2
Mr. Derek was very kind, helpful, and made the experience as good as it possibly could be. However. the register attendant was extremely rude and her assistant made things as difficult as possible.
Nicole S
|
Premières impressions
Évaluation :
4
Very responsive to needs.
Thank You
Daniel S
|
Premières impressions
Évaluation :
4
The space for loading/unloading was a little crowded with the storage of U-Haul trucks across from the loading area........
George W
|
Expérience générale
Évaluation :
5
Staff was always helpful. They are secure and clean and took great care of my belongings for 2 years!
bill p
|
Expérience générale
Évaluation :
5
Good people, good service
charles l
|
Expérience générale
Évaluation :
5
Everything was good service and I will use the service again if I need it.
Bertha B
|
Expérience générale
Évaluation :
3
I called regarding the use of a rental truck. I was placed on hold for 11 mins (no check back). I hung up, called back, placed on hold, walked in the store to see the person just having a casual convo
Jeovanni B
|
Expérience générale
Évaluation :
3
N/a
PARKEISHA C
|
Expérience générale
Évaluation :
1
Only hassle, frustration, dishonesty. Some problems included: promised 8x10 but given two 4x10s instead (very distant from access and Upstairs!); website showed $0 due until late fee applied; & MORE!!
Scott F
|
Expérience générale
Évaluation :
5
The lady who rented me the storage unit (did not get her name) made sure we got a ground floor climate controlled storage unit. What a blessing, did not have to carry truck load up the steps!
Rick L
|
Expérience générale
Évaluation :
5
Nice place.. felt that my things were secure. The staff was always pleasant and helpful when needed. Move out and close out went without a hitch.
Lisa P
|
Expérience générale
Évaluation :
5
They were exceptional
CARLTON D
|
Expérience générale
Évaluation :
2
This place needs better help and friendly associates. I got a storage unit and I got a refund on the unit the same day because, it wasn't working for me. The manager is even rude also.
Jasmine S
|
Expérience générale
Évaluation :
3
The manager would rather have customers waiting then to help them, I witness this first hand,he doesn't care how long the line is, I don't like that they ask how long you are going to keep their truck
Yolanda C
|
Expérience générale
Évaluation :
5
Excellent truck and tow dolly. The tire strap came loose from the drivers tire while in transit. I checked the tightness of the straps each time I stopped. If I had to do over I would rent the hauler.
Rick L
|
Premières impressions
Évaluation :
5
Customer service was excellent; it did not matter whether I had questions in person or on the phone, the personnel was friendly, courteous, and well informed about the facilities and offered products.
Audrey D
|
Expérience générale
Évaluation :
3
The staff could be friendlier and provide better customer service
Jessica P
|
Expérience générale
Évaluation :
2
Due to moving issues, Uhaul regional office gave me 4 extra days free & to pay 2 extra days if truck returned on 5/28. A cashier at this location Destiny charged me 3 extra days and was rude about it.
Jessica P
|
Premières impressions
Évaluation :
5
Glad to have been able to be a patron at U-Haul storage on Summer.
Joseph H
|
Expérience générale
Évaluation :
5
...
tyranda m
|
Expérience générale
Évaluation :
1
Counter help was too slow and not interested in her job
Nolan G
|
Expérience générale
Évaluation :
4
I would not recommend it to a friend because they don't pro-rate. If you had stuff in storage for ONE DAY, you're going to pay for the entire month.
Barbara W
|
Expérience générale
Évaluation :
4
They were helpful, courteous, and accommodated all the snafus in my schedule.
Barbara W
|
Réservation
Évaluation :
5
Kenneth and his team were very helpfull with all our needs!
Ronald D
|
Expérience générale
Évaluation :
3
Some of the workers are extremely unprofessional
larry h
|
Expérience générale
Évaluation :
1
The manager is a nasty mean old man and I would never use U-Haul Storage ever again for anything and I would not recommend it to a friend or a family member Not only was the manager very rude 1 staff
Rose M
|
Expérience générale
Évaluation :
5
Service was great.......fast and polite!
Mary W
|
Réservation
Évaluation :
2
The manager was always polite but the staff was not helpful every time I paid my rent gave me the impression i was bothering them not helpful at all ! Biggest complaint was my card never chould get In
eric c
|
Expérience générale
Évaluation :
5
Staff was very helpful and courteous.
Sally C
|
Expérience générale
Évaluation :
5
Your staff is fantastic. They were extremely helpful and courteous. They were upbeat and friendly, along with being efficient. I had a wonderful experience with them.
Gloria C
|
Réservation
Évaluation :
4
The staff is a little rough. I suggest Customer Service training: greeting customers when they walk in, apologizing for a wait >10 minutes, and thanking customers for their business. That would help.
nancy R
|
Expérience générale
Évaluation :
2
The biggest problem I had was with management staff. Everyone else was excellent. I had issues with my card being charged multiple times but upper management (not at location) were able to resolve it.
Jamie M
|
Expérience générale
Évaluation :
1
Unfriendly and made us feel we shouldn't be there. Therefore left and found another facility on Hwy. 64. They were a blessing. Gracious and kind are not enough words for the team on Hwy 64. Merci.
Jackie H
|
Réservation
Évaluation :
5
The staff was helpful and nice.
Sally C
|
Réservation
Évaluation :
2
Loading docks blocked. Paint failing. Roof failing. Side automatic door out of order for several month...still not fixed. Bugs!
JOHN D
|
Expérience générale
Évaluation :
5
You feel welcomed as soon as you enter. This location is the Only one im extending my business to.
Tilwanna R
|
Expérience générale
Évaluation :
5
Good centralized location!
Brian M
|
Expérience générale
Évaluation :
1
Only rented my storage unit here for one month. I vacated as quickly as possible due to the unpleasantness of every single employee I ever encountered
HEATHER B
|
Expérience générale
Évaluation :
5
Staff in all areas (each and every employee) was very friendly and helpful. Excellent!!!!!!!!
WILLIAM C
|
Expérience générale
Évaluation :
4
The building was very well that employees were very nice but they had my mover had to walk up the stairs to get my stuff and walk down and it would be nice if you all put some sort of a Lyft or elevat
nora f
|
Expérience générale
Évaluation :
5
They did an excellent job. Well run.
Edward S
|
Expérience générale
Évaluation :
1
The manager of this location is very rude and homophobic an I was mistreated the whole time of my stay...I asked for corporate number several time he gave me another stores number...he has the worst a
CHANCELLO M
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
