Customer Reviews for U-Haul Moving & Storage Of Northborough

2 497 évaluations

40 Bearfoot Rd   Northborough, MA 01532

(508) 709-0256

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(508) 709-0256

40 Bearfoot Rd
Northborough, MA 01532

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Cusson 
Évaluation :
4

Have vehicles test driven before re-renting. The truck shook heavily while braking and the transmission felt like it was stuck in between gears.

Brian Henderson 
Évaluation :
2

Terrible Customer service. They gave me a truck that wouldn't pick up when driving Al's to switch they stated they had nothing although there were 30 trucks literally in the parking area. Was over charged. I was charged for miles I didn't use and was charged gas when I put the gas back. Had to contact customer service and provide photo proof to get refunded. It happens before when I was over charged but had no proof as I did the first time. Terrible store will never do business here again never ever again. The people ignore you and are rude and rush you out the store .

Breanna Burney 
Évaluation :
5

This uhaul facility is very nice. Staff were pleasant, helpful, and patient. Dave in the morning and Sebastian for the return, both gave excellent service . Everything went smoothly, the cargo van was great. Would definitely recommend this uhaul facility.

Claudia Pepper 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amy Sacco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN MCGINTY 
Évaluation :
5

The Gentleman that helped me was very knowledgeable and saved the transponder that I left in truck. Thank you! Also wanted to give you My condolences on your family loss.

MICHAEL WOLCOTT 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Breanna Burney 
Évaluation :
5

Bryan C is the best! Great customer service, fast and knowledgeable. Made the process to easy and low stress. ⭐️⭐️⭐️⭐️⭐️

Taylor Kearney 
Évaluation :
5

Staff was extremely friendly and helpful

Tom Boland 
Évaluation :
5

Staff was caring professional and very helpful

Iris Panos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale Rains 
Évaluation :
4

App did not allow me to pick up truck, had to use web tool

April Blodgett 
Évaluation :
5

Great speedy pickup and dropoff...no issues

Robert Moreau 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Nieves 
Évaluation :
5

Everyone was very helpful and pleasant, things went smoothly and we were well taken care of!

Mark Myles 
Évaluation :
5

1000 out of 10 some of the best employees I've ever had the pleasure of working with. They're all so kind, helpful, considerate, and just all around a wonderful group of people that anyone would be lucky to meet. They all deserve raises, especially Daniel, Bryan, and Toni. They all go above and beyond and help make one of the most stressful events in life a lot easier, and I'm grateful for all their help.

Shana O'rawe  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

haydee caraballo  |  Expérience générale 
Évaluation :
1

I rented a truck and the transmission was not functioning properly and they still charged me, I called and make a complain so far no one call me back

Aziz Aitmessaoud 
Évaluation :
4

I rented this same trailer back in the summer time and reported a problem with the back door. There are two cam locks for the door handle, one keeps it in the closed position (with a hole for a padlock), the other holds it in the open position. The open position piece is missing. As a result, when the door is open, the handle hangs down, inside the opening. This weekend, and also back in the summer, I hit my head on that piece several times during the day. So fix the trailer before someone splits their head open on it.

ANTHONY MOFFA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriella Abrantes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace Carreira 
Évaluation :
5

Easy drop off location

Christine Pellegrino 
Évaluation :
5

I experienced a lot of trouble with the app. I am depositing the key, but, I am not convinced that the return is complete. My profile doesn't show that I have a return any longer, so hopefully it worked.

Jon Conte 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Krim 
Évaluation :
5

Was a pleasure to rent from Northborough U-Haul both last week and today. Staff did a great job making sure I had everything I needed and had me on my way in no time.

dale elliott 
Évaluation :
5

Top notch worked perfectly , Thank you very much

Harry Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriella Abrantes 
Évaluation :
5

Overall, 5 stars but the equipment/truck was a little dirty but more so dusty. GREAT customer care!!!

Nicole Mendes 
Évaluation :
5

Toni was a tremendous help!

Karen Stilson  |  Premières impressions 
Évaluation :
5

Staff made the rental and return process very smooth and easy.

Dale Elliott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Achilles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franca Services 
Évaluation :
4

The woman who booked the reservation from Northboro on Saturday along with the woman who set me up with the vehicle on Sunday morning were both helpful and great to work with. It's nice to get good customer service once in a great while these days. special praise to both.

Robert MACKAY 
Évaluation :
5

Excellent service à la clientèle

Mark Parmenter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEL BRODEUR 
Évaluation :
5

Perfect

Rian Ferreira 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Quinn 
Évaluation :
5

The trailer adaptor should be included in the price or for rental. $13 isn't much but I have zero use for it now. It's going in the trash

Keith Marhafer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl champagne  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose perez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mara Gallagher 
Évaluation :
4

Truck cabin reeked of cigarette smoke

Joseph M Geenty 
Évaluation :
5

Overall experience was excellent. However, there is an error in the final mileage. The last two numbers are reversed. The actual mileage at the end was 114846, but the uhaul employee entered 114864. I have sent a separate email requesting that this be corrected and the excess mileage charge be refunded to me.

Daniel Burger 
Évaluation :
1

They charged me with a full tank and they delivered it to me with an empty tank, I delivered it the same way I picked it up, I thought it was wrong, I will never rent from you again, lack of respect for the consumer

Patrick Das gracas 
Évaluation :
5

Just pictures that proves gás was less than told me

Thiago Silva 
Évaluation :
5

Excellent customer service. They made it easy

Mark Parmenter 
Évaluation :
5

Nothing! Excellent customer service!

Kurtis Ellison-Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE CARDOSO 
Évaluation :
5

All three employees on duty were incredibly helpful. We had issues with the trailer hitch install, and one of the employees went above and beyond to make sure we could fix it, and once that failed (our trailer ball we thought would fit the hitch was the wrong size, and he tried three times to replace it with something they had on hand, but nothing worked), the team was able to get us a new setup to move what we needed to move without incident. Seamless.

Jim Wilson 
Évaluation :
5

Miss Toni was awesome. She made the transaction painless. She was professional and polite something we don't see much of these days. The store was clean and bright. It was well stocked with supplies. Highly recommend this location. Merci

Thomas Tomlin 
Évaluation :
5

Everything went smoothly from pick up to drop off

Edward Zadravec 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Flanagan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Callahan 
Évaluation :
5

Heidi and James provided outstanding customer service! They stayed late after closing to help me complete my rental and had great attitudes! Great location with huge selection.

Samuel Skraly 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffany Bowen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay clancy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Donahue 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Cassidy 
Évaluation :
5

It was fine nor me!

KARL ECKSTROM 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT BARRETTE 
Évaluation :
4

This Northborough MA location was very good. However, I would like to let you know that the Spring-Cypress location in Soring Texas was horrible. When the UBox was delivered to my driveway in Soring, the door was broken and coming off the hinges, couldn't open it fully or close it fully. I was told, "Kayce delivered it and said it was fine@. It was not I had to have them replace it. Secondly, Christina who answered the phone in that Spring Texas location was quite rude and literally asked me in a very rude and arrogant manner why I was calling there! And when I tried to talk to someone about why the UBox had not shipped almost a week after I was told it had, I got a total idiot who knew nothing and apparently didn't know how to check the system.

Debbie Weeks 
Évaluation :
5

James was great. He went out of his way to help us with a demonstration on how to use the equipment and also took the time to help us determine if we could rent a trailer next time.

Anne Flanagan 
Évaluation :
5

Very helpful and friendly. I lucked out with a brand new truck!

JOHN MEGA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisy Fajardo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy Kupec  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eliza Good 
Évaluation :
5

We are so grateful to work wit Russell and his team. Absolutely the best

Operation Elf 
Évaluation :
5

Best customer service !!! Love it

Gustavo Freitas 
Évaluation :
2

I had two separate orders for 2 vehicles in a two day period The first day I needed a van, and even though I had made a reservation , the equipment was unavailable and I had to drive the next town over to another U-Haul that had the moving van . On top of that the 4 wheel furnature dollies were all out which I had also pre reserved and the only other option was for me to purchase one from the store to keep. Which wasn't nearly as good of quality as the red ones you usually have. To be honest I'm a little upset the clerk didn't think to compensate for any of my hardships in the two days I rented from them . I didn't ask for any discount. I figured I'd just do it here when the time came. Even worse I believe I still got charged for the furnature dolly rental that I never got 3 times . Because 1 rental was 1 day and the 2nd rental was for 2 days . So overall my complaints are that I had to go out of my way to get the van I needed and also that I was forced to purchase a dolly because they didn't have one available on site. Those two things really threw.a speed bump in My whole moving experience

Kyle Quinn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Doyle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest Yahoub  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Hitchcock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Theberge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Belavic 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Thurber 
Évaluation :
5

The trailer was clean, tires were good, the overall exterior of the trailer was aged and tired. It was probably more apparent because there were close to 15 brand new trailers at the site so the contrast was glaring.

Anthony Moffa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Moyse 
Évaluation :
5

I want to call out the courteous staff at this location. They have always being very polite with me and the manager is very professional.

Patrick Leugue  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Kajos 
Évaluation :
5

My experience at this location was very positive. The attendant was very polite and proficient.

James Patterson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL BROWN 
Évaluation :
5

I loved the fact that it was heated. This is a huge perc and for an affordable price as well

Natanael Nevarez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rod Martin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Welch  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert alvarennga 
Évaluation :
5

Great crew at this location: helpful, very friendly and a pleasure to deal with!

Katherine Gorman 
Évaluation :
5

Employees were great and stayed late on thanksgiving to help us out.

david elms 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Mercer 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Abner Quinones  |  Expérience générale 
Évaluation :
5

The staff and management were very helpful and assisted me with all my needs during the time the facility was being used. Merci encore!

Mark Buford  |  Expérience générale 
Évaluation :
1

I had thousands of dollars of damage to my belongings bc of mice infestation at your facility. You guys were horrible

Mikayla Francis  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Waren Field 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim cassidy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Alberico  |  Expérience générale 
Évaluation :
2

I had ordered a 15 foot uhaul a week in advance, two days prior I was notified my pickup location had changed to which I confirmed. Upon arrival my reservation was changed, they did not have a 15 foot truck, my reservation time was changed even though I had a confirmation email. Although I only agreed to a change pickup my drop off was also changed to this new location.

Tyler Vlass 
Évaluation :
1

The U-Box experience with UHaul was a miserable experience. I was completing a coast-to-coast move and was using one U-Box to do so. On arrival to this site the representative was unfriendly and unhelpful in finding my box. After filling my box I checked in with the rep at this site and a customer service rep to ensure I was all set for the move and was told I had nothing else to do. I then logged in a few days later to see if I could get a tracking number for my box when I saw that my order was cancelled without reason or notification. My stuff was all still at the site but because of this cancellation on UHaul's part (for which I still have not been given a reason for why it happened) my box arrived over a week later than it was supposed to, leaving me with no furniture and limited clothing and supplies in my new apartment. I was promised a refund for each day late the box arrived but had to reach out AGAIN to get the refund and was only refunded half of what I was promised. After spending many hours over several days and being tossed from one customer service rep to the next I gave up. Extremely frustrated that all these issues occurred and I was not given an explanation or properly compensated for my troubles. Will never be using this service again and would not recommend to others.

Kevin Sassaman 
Évaluation :
5

At almost $100 for a four hour rental it was pricey but got the job done and the me staff was very friendly.

anne flanagan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sargent wood  |  Expérience générale 
Évaluation :
5

All the staff were extremely helpful and friendly.

John Sullivan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather MacDonald  |  Premières impressions 
Évaluation :
5

Nothing the customer service reps were efficient and friendly. I was able to pickup and drop off the truck with no issues

Lynn Skinner 
Évaluation :
5

Fairly new van, good customer service, easy return process.

Jeffrey Weisenberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Blakesley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Hernandez 
Évaluation :
5

Very helpful staff in so many ways

cheryl champagne  |  Expérience générale 
Évaluation :
5

Best location ever , ease access indoor to load and unload,clean and secure .

Rogerio Da silva 
Évaluation :
5

At a time of so many places not caring about their customers it was nice to go to a place that cared 100 % and treats people with respect.

Mark Sanginario 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly Page 
Évaluation :
4

Double check the customer has all the items requested prior to their departure. Was missing blankets requested. Didn't realize I needed to pick them up going out the lobby door.

Kevin Sheehan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Studivan 
Évaluation :
5

This is probably the only U-Haul Storage facility I'd use (in the area). super convenient, and amazing staff, great location.

Geoffrey Celestino  |  Expérience générale 
Évaluation :
1

I do not know why the practices of your company are not illegal. You charged me and extra $550 because I had to travel during a time when NY was in a state of emergency and could not take the predetermined and travel path and mileage you determined due to all the road closures and flooding. We had to go hours out of our way to avoid the impacts from this storm. The lack of help from the personnel at the returning site was ridiculous and, in my opinion, if your executives knew that this is the way you handled customers, they would be extremely embarrassed. Way to profit on mother natural and take advantage of other people's misfortunes. I would not rent from this company or deal with this location.

Gary Sauers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross Harpestad 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg Jewett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip Roudabush 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorgen Madsen 
Évaluation :
5

Service is excellent at this facility. The staff is extremely helpful; can't see anything to improve.

Katherine Gorman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john wagner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

haydee caraballo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori Berkeley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE MCKOON  |  Expérience générale 
Évaluation :
5

Easy access and good security. It was very quiet inside almost every time I come in. No concerns.

Christopher Hollins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Millett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia Schutte  |  Premières impressions 
Évaluation :
5

Very helpful and friendly.... facility is very clean and well light. access a little confusing at first but very smooth and secure after a few times .. training by staff was very good.

Stephen Getchell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Young Lee  |  Expérience générale 
Évaluation :
3

The units themselves could have more lighting overall as it was a bit hard to see inside, but otherwise it was fine

Derrick Leroux  |  Expérience générale 
Évaluation :
5

I love this place , my favorite place to rent trucks or anything I need !!! I always welcome!! Five stars ✨

Guiomar DA COSTA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall Gaudette  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia Martin  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla Souza  |  Premières impressions 
Évaluation :
1

Guys were great at the northboro facility!

David Lemoine  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE MUNIZ ARROYO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIGAR BHAKTA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Hare  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manjit Hanspal  |  Expérience générale 
Évaluation :
5

Christine handled my questions and requests professionally and instantly. She is a great staff.

jinwuk sung  |  Premières impressions 
Évaluation :
5

Very easy process from move in to move out. Staff is friendly and helpful.

Nancy Couto  |  Expérience générale 
Évaluation :
5

Wanted to compliment seems like whoever the male party behind the desk on July 2nd was entirely overwhelmed but definitely understaffed he managed not only to check in a long line of Returns on trucks but also three or four people who were in the store who were waiting to get a storage unit. He was really good about when most of us asked him if there was or he had more help and he said no. Think he should be recognized for his great efforts I know I've seen him there a few times in the short period I used the storage unit. Guy deserves a raise!!

Richard Frigon  |  Expérience générale 
Évaluation :
4

Forgot I had a storage unit ended up paying y'all something along the lines of $30 000 over a few years absolutely ruined my chances of buying a house in this market. Very nice units though.

KEVIN DELAGE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie Black  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE MUNIZ ARROYO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wagner Lino  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Frigon  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith King  |  Premières impressions 
Évaluation :
5

Very good staff, very helpful and. Great people skills.

Patricia Ellis  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy Walton  |  Online Move In 
Évaluation :
5

The facility was great. Zero complaints. The staff made the difference . I dealt with 3 individuals and all were top shelf.

ROBERT KEBARTAS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica Bolanos  |  Expérience générale 
Évaluation :
5

Thanks

Alexizendria Link  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl champagne  |  Premières impressions 
Évaluation :
5

Everything was amazing!!

Christos Mihopoulos  |  Premières impressions 
Évaluation :
5

Carol and a Caroline were fantastic as usual. Efficient , friendly and knowledgeable.

ROBERT KEBARTAS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maryjane kraszeski  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul grasso  |  Expérience générale 
Évaluation :
5

Gentleman that works there full time is extremely helpful and friendly! Great asset to your company

Mirela DoValle  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN HANDY  |  Premières impressions 
Évaluation :
5

Christine truly went above and beyond to help me with my storage needs by offering a creative solution for my situation. I really appreciated her flexibility and expertise!

cheryl lowney  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Couto  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lea Bennett  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Thompson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Hare  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Phalen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John terwiske  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maryjane kraszeski  |  Premières impressions 
Évaluation :
3

I have had a coupe of issues but overall my needs were met. Communication at times could be confusing so I would recommend asking questions so there is no confusion. Over all I would use the service again

EDITH YANCY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvie Eckert  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dara Smith  |  Expérience générale 
Évaluation :
5

The facility was perfect for my needs. The parking area was inside, out if the elements and the unit was climate-controlled. The staff were pleasant to deal with and extremely helpful. Overall , it was a very positive experience.

linda gordon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN BURKE  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy Burke  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES KNIGHT   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES THEBADO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl champigne  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne Scigliano  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patreece Young  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice Zimmerman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica Bolanos  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison Haskell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dallas Keeney  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ekaterina Nekhaeva  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Zina  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Manning  |  Expérience générale 
Évaluation :
3

I would like to see security to get onto the site. Otherwise I'd rate it 5 stars!

Jeanne Scigliano  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline Rivera  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

valerie montuori  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN BURKE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter siemen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Lane  |  Expérience générale 
Évaluation :
5

Great place

Vitor Aguiar  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl champigne  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele Jaeckel  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGAN POTTERBUSCH   |  Premières impressions 
Évaluation :
4

The large sliding door near elavator is often locked before the end of access hours. this is a problem for anyone moving something on the large side. this is annoying since you need to start moving things by hand to get thru the small door rather than using the cart and just rolling thru.

David Gillespie  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES KNIGHT   |  Premières impressions 
Évaluation :
1

Your website is impossibly confusing. I ordered two men and one truck and was charged for two orders. The job got done thanks to a wonderful Moving guy named Kevin, but I cannot get my money back.. It further complicates things that UHaul and Moving operate separately. What a mess. I will never use uHaul again.

Susan Ladue  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth May  |  Premières impressions 
Évaluation :
5

Professional, pleasant, helpful, great customer service!

Melanie Hollands  |  Expérience générale 
Évaluation :
5

Very well run

Mike Edmonds  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie Hollands  |  Premières impressions 
Évaluation :
5

Very nice facility!

aaron bennett  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali Zaidi  |  Premières impressions 
Évaluation :
5

Staff informative, pleasant, helpful. Facility clean. I feel my stuff is safe there.

CHARLOTTE MENNINGER  |  Premières impressions 
Évaluation :
5

Everyone was very helpful and accomodating!

Patricia Dundon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG HARDING  |  Expérience générale 
Évaluation :
4

The Northboro facility was very convenient and clean and the staff was courteous and helpful. The only issue we had was with the Uhaul central organization that answered the phone and set up our reservation for a truck and the storage unit. They reported incorrect business hours, which delayed our move by over 2 hours. The facility was actually opened and staffed at 7 am, but Uhaul told us they didn't open until 9, which delayed our move and packing team.

Janice Garity  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Parker  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberico Musto  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Delvy  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Thomas  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Gour   |  Premières impressions 
Évaluation :
5

Good service from manager

MIEKA DAVIS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Feldbaum  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maura Rodriguez  |  Premières impressions 
Évaluation :
5

Staff extremely helpful Facility very clean Drive in unloading / loading is wonderful

Mike Edmonds  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jerry peck  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denisa Kim  |  Expérience générale 
Évaluation :
5

The lady who helped me select a unit was awesome! She helped me pick a unit and showed me how the swipe card worked. Very easy process.

Michelle Gerardi  |  Premières impressions 
Évaluation :
4

Had an issue with the first rental truck however the storage unit and 2nd truck rental were exactly what I expected.

John Towne  |  Expérience générale 
Évaluation :
4

Move-in went great. I arrived late last night and the woman on duty was a huge help. My code didn't work ("User ID not recognized") and the card key that the woman gave to me returned an error, "Not checked in yet". The woman on duty tried several times to resolve it without any luck. It might have been the system needed time to register me as a new customer. Facility was perfect, particularly liked the drive-in garage. The unit itself was very dusty - so maybe a pre-move in sweep could be one additional improvement. Merci.

David Bianchi  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Thompson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William nelson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andreas Sarica Senie  |  Expérience générale 
Évaluation :
4

Bathroom did not have soap or paper towels or toilet paper a few times I was there. Everything else was fine.

Charles Frankian  |  Expérience générale 
Évaluation :
5

This is a very nice storage facility. Thank you for making it available after my recent move / truck rental!! You have two outstanding features that I have not seen at other storage facilities. 1 - a "share space", where people are putting gently used items, so others can take them 2 - a dumpster (great idea, although I didn't need it at this time)

Melanie Gouveia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Laman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard Coffman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Zina  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Scott  |  Premières impressions 
Évaluation :
5

Excellent facility!

Mark Sokoloski  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Harmon  |  Expérience générale 
Évaluation :
5

The lighting in the storage area hallways is only activated by sensors at each end of very long hallways. Which means people utilizing rooms in the middle of those long hallways often have the lights go out on them.

Dave Harmon  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RENEE VINIK  |  Online Move In 
Évaluation :
5

They are all very nice

Krystal Norling  |  Premières impressions 
Évaluation :
5

I liked the lighting, security alarm on the storage units, hours and staff. I also appreciated the climate controlled environment. I have used storage facilities with no climate control and some of my things grew mold and had to be thrown away.

FLORIANNE IRWIN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Hogan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine Gorman  |  Expérience générale 
Évaluation :
3

I had prepaid for the month of October and cleaned out my unit expecting a prorated refund of the prepayment but they couldn't give me the refund. Instead they told me to call the 1-800 number or come back the next day to speak to a manager. Other than that experience that had me waiting at the front desk for almost a hour trying to figure that out, it was good. The facility was clean and secure and easily accessible.

Jeffrey Coffin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pritpal Ahuja  |  Expérience générale 
Évaluation :
3

Their record-keeping is terrible. When I was there to hand over my space, they were trying to help a renter to get his invoice corrected. Who was upset as there was some billing issues and not recorded properly? I had emptied the storage two months ago and did inform the young lady at the desk. I have tried calling and emailing them but no response. Finally, I was able to speak to a gentleman and informed him about this ordeal, and made it to the house. Alhamdulliah

Humayun Kabeer  |  Expérience générale 
Évaluation :
5

This location is absolutely the nicest UHAUL facility we have ever been to.

Robin Satryb  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Estate of Richard Zelano  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Megan Bush  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan Carbone  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kateherine anderson  |  Premières impressions 
Évaluation :
4

The staff at this locational is great! Thank You!

Ernest Yahoub  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLORIANNE IRWIN  |  Premières impressions 
Évaluation :
5

The young lady at the counter was friendly and helped me get one month free as advertised.

D Evans  |  Online Move In 
Évaluation :
5

Met Tim at the store, a great guy that went above and beyond to help me, glad he works there.

Felipe Madonia  |  Online Move In 
Évaluation :
5

Wow! So nice!

Aundrea Stephens  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill King  |  Expérience générale 
Évaluation :
5

Best in town moving experience ever. Super easy, super convenient. Merci

David Harmon  |  Premières impressions 
Évaluation :
5

I found the staff top-notch in the area of customer service and I found the facility to be exceptionally clean and easily accessible. Highly recommended!!

WOODROW FREESE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry kline  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra Boyd  |  Expérience générale 
Évaluation :
5

I was impressed staff great and helpful. Quick check in and out. My storage unit clean and very well kept and easy access. Renting truck was easy and fast process. Will tell others to go here if they need storage or moving needs.

Christine Dwinells  |  Premières impressions 
Évaluation :
5

Unless I have to, I will never use another U-Haul facility and will go out of my way to do so. The facility is great but the people are even better. No matter who works there in the years I have rented storage and trucks there. Merci.

James Eber  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine Bartolini  |  Expérience générale 
Évaluation :
5

Clean, very well lit, easy to find my unit, mattress dolly was a huge help!

Carolyn McGrath  |  Online Move In 
Évaluation :
4

Rat poison trap was still in the room when I moved in. Had to move it out before I could start storing.

Adam McKenna  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andreas Sarica Senie  |  Premières impressions 
Évaluation :
5

The facilities are very nice, and the staff were amazing, I had someone help me who was relatively new to staff but they were very welcoming and polite, and helped us feel comfortable and reassured.

Christopher Chagnon  |  Premières impressions 
Évaluation :
5

Tim is real helpful and patient with everyone. He answered all our questions and more.

kyla leconti  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Hogan  |  Premières impressions 
Évaluation :
5

Very friendly. Excellent service!

marissa mckenzie  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula Kapurch  |  Premières impressions 
Évaluation :
5

awesome place and competent management

Hamid Mahdazy  |  Premières impressions 
Évaluation :
5

Brandon McCoy was very professional, helpful, and efficient. The facility was clean, and the carts provided made the move-in process much easier.

Cynthia Warren  |  Online Move In 
Évaluation :
5

The general manager Brandon and his employees did a great job on duty helping me on what i needed and answering all by questions! They did a awesome job with all the attention possible with customer need!!

Daniella Ferreira  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Lazzara  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Owens  |  Expérience générale 
Évaluation :
5

The gentleman at the front desk, somebody give this man a cookie and a raise of course. The level of customer support provided by him was on another level, I'm ashamed I can't remember his name but the experience I had overall is something I will remember and will certainly try to put into practice myself. Oh the bathroom, I try to avoid public bathrooms as much as possible specially during this time, but to my pleasant surprise IT WAS SUPER CLEAN!!!! Also how I was able to set some items aside for recycling another person may use, it was great. The clothing donations bins on site was extremely convenient. The MONTH FREE storage for renting a vehicle was a blessing! Management, cleanliness, storage/truck availability, indoor heat fan by the garage door. Ok you guys did it, this store did it and that man should be the face of your advertisement. I pray God bless and protect each one of you, and thank you for making our lives a little bit less stressful during these difficult times.

Lorrayne Dossantos  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mia Becze  |  Expérience générale 
Évaluation :
5

I couldn't get access to my unit the first time I used my key card. I needed to come back the next day during office hours. The key card access could have been explained more clearly.

JAMES SANDINI  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wildred Washington  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William nelson  |  Premières impressions 
Évaluation :
2

Unfortunately, when I moved my belonging in, there was a garage door helping the climate of the area I signed a lease for. The garage door had come down in the middle of the hotter summer months and this created a humid environment. The sliding glass security doors between the parking area and the storage units was very foggy. Because of these changed conditions and being closer to the front, my belongs had mold that I had to spray/wipe down upon move out.

Ryann Stockman  |  Expérience générale 
Évaluation :
5

You get the best employees in your store!

CHING WEN CHANG  |  Expérience générale 
Évaluation :
5

everything i expected. they did a great job

Mark Distefano  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Voyer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana Shumway  |  Expérience générale 
Évaluation :
5

Felix was incredible and made the whole experience pleasant, efficient and professional.. Amazing customer service.. I would definitely recommend this facility to others.

Syed Kazim  |  Premières impressions 
Évaluation :
5

The manager and employees were extremely helpful and courteous.

Deborah Deveny  |  Expérience générale 
Évaluation :
5

With the exception of a vehicle that had an oil light come on( and out of caution we were switched to another vehicle), the Barefoot Road facility in Northborough MA, is excellent. I would use the facility again without a second thought.

daivd vaccaro  |  Expérience générale 
Évaluation :
5

We measured UHaul's superiority over the competition in the following areas: - Customer service: We worked with Felix and Sarah in the Northborough location and they were truly remarkable. This aspect stood out most to us. Sarah went the extra mile to reserve two different sized storage units for us that were across from each other to ensure our convenience. Felix dedicated his time to both us and the movers and made the actual move date very efficient. - Cost: Comparable to the competition, but at this cost, the competition's storage units were not indoors and heated and did not sell moving supplies. - Moving supplies: Order a little more than you think you need and save the receipt. We returned all unused boxes and unopened items for a full refund. We were very happy about this! If you opt to order supplies online, allow for free delivery 2-3 weeks prior to move date. - Heated indoor storage (as stated above). - Several sizes of storage compartments from which to choose. - Access hours were far better than ALL of the area competition! - Indoor lightining and cameras go far to ensure security of belongings. Recommend that phone and in-person communication may provide a more fruitful experience than using the online. Seeing supplies before you buy and taking advantage of professional expertise will leave you satisfied.

Kathryn Sutherland  |  Premières impressions 
Évaluation :
5

The manager who helped me was excellent!

Corey Childress  |  Premières impressions 
Évaluation :
5

Great accommodations. Staff was professional and very courteous. I recieved this unit free for a month for renting a truck and hauler for my move so this free storage rental came in very handy. Facility clean and like brand new. Very secure. Was given the 10 × 10 unit. 5 stars!!

Robert Wild  |  Expérience générale 
Évaluation :
5

Absolutely amazing customer service

Kassandra Soto  |  Premières impressions 
Évaluation :
5

Felix and Sarah were extremely helpful with our needs for both a truck and storage unit. Couldn't be happier with the service we received.

Jennifer Duffin  |  Premières impressions 
Évaluation :
5

The clerk was extremely polite and very helpful

claire lucier  |  Premières impressions 
Évaluation :
5

Always a pleasure to do business here. Jamal and Felix are great to work with. They want their customers to get what is needed. They take the time to explain everything.

diane barrette  |  Premières impressions 
Évaluation :
5

Very nice people, very friendly. Storage area is vey clean, very nice

Estate of Richard Zelano  |  Premières impressions 
Évaluation :
5

Great experience renting a unit for 5 months. Staff was always helpful and courteous. They took the time to say hello and wish me a good day.

Brian Mulloney  |  Expérience générale 
Évaluation :
5

Excellent

Mark Clausen  |  Expérience générale 
Évaluation :
5

Experience was above and beyond fantastic! Was very exhausted and was helped quickly and most efficiently! My furniture is safely stored and I am extremely satisfied. Would definitely recommend

janice matson  |  Premières impressions 
Évaluation :
4

First person I dealt with was very quivk and explained everything. However when I came back to actually drop off trailer. The young lady was like hiding behind counter talking on her cellphone.

Paul Scott  |  Premières impressions 
Évaluation :
5

Clean facility, easy access to storage units and resourceful staff. Merci.

Christie Cordon  |  Premières impressions 
Évaluation :
5

All the staffs I met are kind and helpful.

Qian Zhang  |  Premières impressions 
Évaluation :
5

Excellent representative of the Uhaul brand and local business. I actually told of Kyle Howard what a great job he had done. Very professional. As a business owner he impressed me.

Mark Clausen  |  Premières impressions 
Évaluation :
5

Sandra is amazing! I have know her for 20 years and she represents UHAUL with so much professionalism and knowledge. Always a pleasure to work with her. Merci

Marc Vincequere  |  Premières impressions 
Évaluation :
5

Great staff

Bertrum Discher  |  Expérience générale 
Évaluation :
5

The friendly staff are awesome! They really make a customer feel welcome. They're also so knowledgable on supplies that you need for a move. The facility is great too.

Robert OBeirne  |  Expérience générale 
Évaluation :
5

great employes fiinally found someone who knows hat there doing.

Bertrum Discher  |  Réservation 
Évaluation :
5

Very well organized facility. Will definitely use this place again.

douglas gray  |  Expérience générale 
Évaluation :
5

Everyone was very nice and helpful.

Kevin Hunt  |  Réservation 
Évaluation :
1

Made reservation via web site. When I arrived, more information was required. Why not allow this to be entered on the web, or at least give an indication of what information was required?

Joseph Rice  |  Réservation 
Évaluation :
5

A pleasant experience all around

tom gavin  |  Expérience générale 
Évaluation :
5

The staff was very nice. Facility is clean and very convenient. Merci

robert obeirne  |  Expérience générale 
Évaluation :
3

I never contracted or used this facility!

CHARLES GOULD  |  Réservation 
Évaluation :
5

Incredibly helpful!

Courtney Slavin  |  Expérience générale 
Évaluation :
5

Sandy really helped us out of a jam ! Would go out of my way to use this location again , THANKS

maragret Davidson  |  Expérience générale 
Évaluation :
5

All staff were wonderful!

jill muhlenbruck  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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  • ConteneursU-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Propane

    Service de propane livré directement à votre porte!

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

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