I wish I remembered his name! He was amazing! Made my wife laugh the entire time we were there! I really wish I had a better memory! He should be recognized for his amazing efforts in a job that is generally overlooked on the crap yall have to deal with regularly! Thank him for making mine and my wife's day better and making our rental experience pleasant! He was a young handsome man! Hahaha. He'll now who you're talking about! And he smelled good too!! lol My wife is the crazy little Italian lady and I was the chubby bearded guy! Merci encore!
Charles DickensCustomer Reviews for U-Haul Moving & Storage at 19th & Bell
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Had a very good experience here renting a small truck, person helping (did not get his name) was awesome in getting us set up, explained everything we needed to know, and just very pleasant. By all means use their service & rentals.
Roberta BartlettKeith is Awesome, hard working . I will be using that location on a regular basis
Barry SimontonThe employees were kind and helpful.
mark farkasKeith and Roger were most excellent
PHILIP REEDJust such a great easy experience. Will def use U-Haul again
michelle robertsRoger is amazing !Janae was Extremely helpful and I will come back next week ! Everything went smooth and easy ! Even when I went to the wrong place for my reservation! Thank you guys so much !
Benita WinrowThe after hours check in leaves a lot to be desired. I was unable to get the app to work to check the trailer back in. I don't think I should be charged a convenience fee for a faulty process.
Lewis SpencerThe vehicle I reserved online wasn't available. The replacement wouldn't start. The third vehicle worked as expected.
Lester PayneVery quick and easy.
Craig CampbellCustomer Service was exceptional. Hitch Installer went above and beyond on the work performed
Jesse TarangoNot sure but I like the new self-serve online pick-up process. It was quicker than usual. Thank you. Great store. Great guys!
Anna BurrisIt's all good! Thanks for all you do! Be safe!
jeff johnsonThe African American Manager was an absolute angel for giving me the benefit of the doubt when I was heavy on the gas fill. He went out of his way to make it right. Thank you very much sir for your kindness. You just don't see that anymore.
JOHN SELLSRien
James HubbardMake sure you do what you have to keep Keith, Jacob and Roger working there.
CASEY TRUMPPull your IT Dept's head OUT OF IT'S ASS. Took the guy 4 trys and 45 minutes to get the contract transaction to complete. When the 4th try failed, he finally keyed in some work-around to FINALLY complete the contract. It took me longer to rent the fucking van than actually using it.
alex schmidtWe have used this locaion for years and are always happy with our experience Keith Smith is great to work with and is very helpful. Thank You Also the guy that we returned the trailer with (I don't know his name). Very nice and pleasant.
Rhonda JonesThese gentlemen were the most helpful and went above and beyond the standard request that any customer can ask for and are very flexible with your needs if you just openly talk to them about it
MICHAEL FERRARORoger and staff were awesome! Process was easy and fast. Definitely coming back if we ever need a truck, again.
Chrycia LegendreThe staff at this location are really helpful
Rakesh MedaraWe had great service from the very friendly and helpful staff. I do recommend this location!
Carrie DarlingTrucks were ready as promised, clean and ran like brand new! Get pretty good mileage too!
tom hodgesRoger the agent that helped us was genuine in being extremely professional, extremely friendly and extremely engaged in providing an excellent transaction for us. Would definitely recommend this location! Merci.
Brian LambarriNothing everything was awesome and I'll go back to you again and again and again like I have before good friendly needed what I needed when I needed it thank you again and yes I'd recommend my friend
David HegelYou guys gave me one price then charged me and upon the return you guys tried charging me the same price again with an additional charge. Now I'm being hit with two different fees from U-Haul for whatever reason highly unsatisfied would never use or recommend you guys ever again
luke rogersThe team at this location is very friendly and helpful.
george alhamesWas friendly and broke down costs to me!
Jessica HobsonStaff was great but equipment was defective. Our trailer was fish tailing and ended up dropping it off the first hour of our trip.
KERRESA CHARRIERI love these guys. They are the BEST!!! I will only go to this location. Thank you for ALL you guys do.
Tina DanielsI had a very easy experience the staff was very friendly and helpful looking forward to do business later on
BRET WALISNo one was in the office; 3 customers were waiting. I had to seek out someone to help us. The check in was too complex when I had already checked in on-line. No one walked me to my rental and walked me through how to operate vehicle. When I returned no one was in office to check me out. Disappointed in the service there.
Debra GennacoThe customer service there was speedy and friendly
Jerry WinstonVery professional and service oriented. Thanks!
TIM MACKWas required to bring the rental back to this location. Very inconvenient. When dropping trailer back off the guy was more interested in his phone than guiding me to back the trailer up. Very unprofessional. Very disappointed
Emma PershallVery nice personal
deborah westonThe service was excellent
lizeth marinRoger is great, always friendly, informative, a real pleasure to work with, he is a real find to represent your store. Thank you, Dennis McNeil
DENNIS MCNEILI worked with several gentlemen at this location and each one was awesome to deal with. Friendly, knowledgeable, and respectful.
Mark SmerekanychKeith was excellent he made sure I understood everything before leaving. When I returned Jacob was great he made sure to answer all my questions. Good job guys!!
COREY COOKRoger the owner was was great, most helpful, since of humor and just an all around great guy, would only use this U-Haul location again to rent from. More business could take lessons from Roger on how to take care of your customers.
dan SullingerRoger was such a help. Very professional, but knowledgeable and nice
Jebadiah BensingThe guys that work there are great. Very cool and professional. Equipment is always available and well maintained.
Donna GerronA better appraisal of the time estimate, otherwise I really enjoyed the customer service experience.
Eli PagunsanNothing everything was great thank you again
tracy pasquttoI am owed a $50 dollar Guarantee from both here at Bell with Mr Keith Smith, and 35. Th and Cactus with Felix Garza. I need my $100 this is fraud at its finest I went in person to both locations and could not be resolved. And traffic had gotten involved as well.
JANESSA MOLINAS.O.
Renee BanksThe staff were very nice and professional. I had a problem with equipment that was not available for my reservation and I was not notified of it. They got them from another truck but I was suppose to get a refund and I did not so I am going to have to call them tomorrow. The gas level in the truck did not match with what was on my paperwork. I was running short on time and I didn't let them know before I left the location so I was charged for gas that I should not have been. It was not the best experience I have had with UHaul. Even though the staff was nice, I don't know if I would use this location again.
Cynthia MulhollandThe trailer had not been cleaned but it was okay.
william arbaughEverything was quick and easy, highly recommend!!!
John ClarkKeith S was amazing! We had so many problems brought on by ourselves and he was so patient and supportive! What could've been a very frustrating start to our move turned into a sweet experience.
Pamela RapierOverall the experience was good. The first trailer we were given was damaged but the team switched it out for us without any hassle. The only problem with our experience was the employee Jacob. He was extremely abrasive and rude with not just us multiple times, but also his coworkers in front of us. He was the worst example of a customer service representative that I have had to deal with in a very long time.
Gretchen ThomasI don't know. Double check that vehicle is shifting properly.
MICHAEL MARTINEZKeith is knowledgeable, professional and very attentive, he asked questions and answered them with ease, to make sure I had everything I needed. I will always return to this specific location for any of my moving and storage needs! Thanks Keith!!
Lita YoungNice Quick
Marisa McKenzieThe gentlemen that worked at this location they were all awesome they helped me out I was unable to pay because of everything cause the mileage I didn't realize i'd use enough as many miles so they put gave me a 7 day promise to pay Thank you for hiring such wonderful people
Katherine LavraKeep doing what you do and serve your customer.
David CarsonAn associate lost the keys didn't check the truck back in when I returned I was overcharged and four days later I still haven't received my money back. Would never rent another uhaul truck ever again
Shavon DixonEvery time l go somewhere else it never works out. You guys were awesome. Never failed me once. Thank u
Roxanne ChampionMy service was wonderful. Roger made my experience with uhaul easy and fun.
SUSAN CANOYThe manager and associate Janae were so helpfully and friendly. So glad I rented from this location.
Mckenna StockdaleAll the gentlemen were extremely polite and helpful
theresa feulnerThe gentle who helped was handling everything alone. He did a great job, considering. Gove that man a raise!
Glynn DunbarIt took over two hours. I was quoted under an hour and a half…
Gretchen StetterHad a few questions and had the chance to speak to Keith. He was very polite and professional. He answered all my questions and made my experience so much better! Thx for all your help Keith!
Lita Young | Online Move InThe staff was very helpful , professional , knowledgeable and very friendly . Great team of workers at this facility.
CLAUDIU HATCU | Premières impressionsThe entire staff was helpful, friendly and professional. Merci
kathleen Stringer | Expérience généraleA little pricey
robert tejada | Expérience généraleKeith & Roger are rock stars!!!
Paula Wilson | Expérience généraleBest customer service ever 🙏🏽
dennis mcclinton | Premières impressionsKeith and his crew were fantastic! Keith provided A+ customer service. Outstanding.
Michael Dalager | Premières impressionsAlways a pleasure working with David, Keith, Roger, Johnny, Sam and Janae!!!
DAWN RAEL | Premières impressionsPrice changed every month
Juan Martinez | Expérience généraleI have been to 3 Uhaul locations over the past couple months with me moving and helping my friend move and everyone is always so nice and so helpful. Moving is one of the most stressful things ever and it is so refreshing to talk to people who are genuinely kind and helpful. Thank you so much
Jana Wilson | Premières impressionsDante & Tyrell are the best. Thank you for all your help.
Elizabeth Ramirez | Expérience généraleThe manager and all employees were professional, friendly and helpful.
Veronica Roman | Expérience généraleVery bad experience
LANAY BAILEY | Premières impressionsI was supposed to have a month free and was told repeatedly it was going to be applied and never was. Called 8 times to get it resolved. I called to say i closed my unit and was told it was taken care of and weeks later was told I was supposed to come in person (not needed at the other 2 locations I've used.) I still have not been refunded from January 1st
KATHLEEN AXTELL | Expérience généraleExtremely patient, friendly crew.., my rep goes we’re gonna make it happen captain 😂😂
JAMES BURKE | Premières impressionsVery respectful and courteous service given by a nice African American gentleman. He provided service quickly and effectively with a upbeat attitude despite me being there as soon as they opened(well a little before I was sitting in the parking lot) Thanks Uhaul
Renee Harris | Premières impressionsDecent parking overall. Spaces are small making trailer parking difficult.
Matthew Mandile | Expérience généraleProfessional friendly clean quick everything I was looking for
GARY HAARKLAU | Premières impressionsI was supposed to get my employee discount for the storage but the woman helping me didn't know how to add it and the other woman there did not have time to do it so she said she would add it later but I was still charged full price. After getting everything set up we were not walked out to our unit and there was a lock on it. We had to go back in and wait for a while until someone could walk us out and unlock it.
Elaina Brooks-Rodriguez | Premières impressionsVery pleasant to work with.
Isabelle Goveia | Expérience généraleThe facility and staff were top notch!! Keep up the Great work!! Thanks
James Cowdrey | Expérience généraleDante was amazing. So very helpful, patient and kind. Moving is stressful as it is, he helped us tremendously and it is most appreciated.
amber sperl | Premières impressionsAnytime I go into the store with questions or purchase Keith is always very helpful & pleasant. His positive energy is contagious.
Paula Wilson | Premières impressionsI have used this location many times but this time the truck cab was dirty and the box was very dirty had stuff still in the box of the truck.
JEFFERY HOLLAND | Premières impressionsI love this facility and the staff were very friendly and helpful especially Manager Keith, always attentive to any issues I had to resolve them in a timely matter .
Barbara Brown | Expérience généraleThank you for all your help Rachel you’re an angel.
STEPHEN DEAN | Online Move InFrom day one all the staff were courteous and professional the general manager was awesome
Martin Updegraff | Expérience généraleAlways a pleasure doing business with someone that goes above and beyond for everyone they meet. This is the manager at this location, Dawn. Thanks again, Marcus H.
Marcus Hammonds | Expérience généraleDawn was super nice & accommodating!
liberty presley | Expérience généraleSaved me
Richard Pope | Premières impressionsDawn and Keith are the absolute best!! I always felt like my car was safe while it was stored here and Rhonda keeps the storage area clean and inviting. 5 star team!! John and Julian also were very helpful when I needed assistance with anything. Thank you all for being amazing!
Taylor Ruiz | Expérience généraleDawn at this location made it so easy well the support staff at 1-800-GO-HAUL had made it very difficult for me.
Bryce Beckstrom | Premières impressionsThe woman who helped me check in and rent the truck was EXCELLENT!!!
Aaron Cote | Online Move InDawn is always the greatest and goes above and beyond to make your experience at her shop top quality.
MICHAEL BELZA | Premières impressionsI was in and out. The staff there was amazing!
ANNA COLELLA | Expérience généraleKeep up the good work
Deborah Santorella | Online Move InHats off to Miss Rhonda who follows through with closing the units, excellent communicator, and a very nice lady.
DOLORES Hernadez | Expérience généraleOrdered a truck and storage twice over the phone. Only the truck was reserved when I got there to pick it up. Luckily for me there was one storage left, a bigger one than I reserved an was $50 more. I took it. The fella that helped me was very knowledgeable and saved the day
Frances Scott | Premières impressionsGreat costumer service at its best!
larry fenner | Premières impressionsI've used several popular storage providers throughout the years. This is my first time electing to use U-haul storage and I'm very impressed with the customer care. A rep even walked me around showing the storage entry and exit options for my convenience. This was the first time in over 15 years I can remember receiving this level of attention from any storage facility, it was such a refreshing experience. And yes, I'm very happy U-Haul!
Tyrone Thompson | Premières impressionsStaff in the office was amazing, went out of their way to be helpful even at the close of day.
Tamra Dodds | Expérience généraleThey stayed late to make sure we had access.
Tamra Dodds | Premières impressionsThe staff was friendly and helpful.
Ashley rech | Expérience généraleGreat fast service......
Fabian Gutierrez | Expérience généraleKeith. He was excellent. Please don't ever let him go. He is a great asset to the company. He went above and beyond father than buzz lightyear could ever go. His attitude, customer service, his whole personna is rare . He made all the customers smile and laugh. Service that you don't normally see at other places. You have one heck of a great employee. I would so recommend this facility and Keith. I didn't get a chance to meet the rest of your store team. If they're anything like him, you are lucky to have a gold team. Treat them good. Because they're treating us good.
dorothy eurice | Expérience généraleGreat staff! Very good service! I will continue using u-haul for all my storage and moving needs always ! Merci.
Ali Gonzalez | Expérience généraleKeith and his staff were terrific, they were always helpful when needed. Would highly recommend them
Marc Shapiro | Expérience généraleExcellent quality of service and overall experience. Keith manages his team very well and is an exemplary professional. Well done
Luis Kortright | Expérience généraleGreat facility. The manager of the facility is an incredibly nice man - welcoming, helpful, kind, understanding, accommodating. I watched him 40 minutes before closing on a Friday night with 5 customers in the store take care of each with professionalism, calm, patience and humor, while acknowledging the others in line. Great representative of the company. Saw a woman walking the storage area early Saturday morning while we were moving out. I'm sorry I don't remember her name, but she called me later to complete on my move-out. Once again, lovely, professional, kind and grateful for my business. I would use the facility again - and will happily recommend. Thank you. -Yvonne
yvonne Marchese | Expérience généraleKeith Smith was amazing! Very thoughtful, knowledgeable, and friendly. We will tell all our friends to rent @ U-haul, 19th Ave & Bell!
James peters | Expérience généraleKeith and crew are excellent
David Hoffman Jr | Premières impressionsKevin was very professional and I appreciated the fact that in these troubled times the store was set up for customers to be able to keep save distance
Marc Shapiro | Premières impressionsServed our needs well!
kory Olson | Expérience généraleKeith Smith was very helpful. He provided great customer service and made my experience pleasant.
Tatiana Williams | Premières impressionsIt was Keith that made this memorable. Talent like this best be paid well. I appreciate the customer service here most.
Julio Vazquez | Expérience généraleUhaul came to my rescue on moving day when the recommended 3-16' PODS were not enough. I rushed over to get a 20' truck and 10 x 20' storage unit which ended up free when I emptied it 28 days later.
Paulette Roth | Expérience généraleVagrants were wandering around inside storage facility
Gary Hoff | Expérience généraleat this location the staff went beyond and above
Marilyn loehner | Expérience généraleEasiest process by far! I wouldnt have the storage unit if not for the "upselling" your agent Dan did. He listened to my true need and offered a valuable service. I am truly grateful. Great job team!
Julio Vazquez | Premières impressionsUhaul came through for me in my crisis as PODS had not estimated the right number of units and could not provide more. I got a 20' truck and 10 x 20 storage unit. My movers could finish the job.
Paulette Roth | Premières impressionsThe owner is awesome at this location.
Jonathan Cline | Expérience généraleGreat job! Excellent staff, thank you so much!
Sean Roberts | Expérience généraleThe lady that cleans the storage units is very nice and helpful. I think she goes above and betond. Wish I could remember her name. But she deserves a special thank you for being so courteous.
Albert Craven | Expérience généraleYou should have units to rent by week. Some times in life. We only need a short amount of time.
Laurie Granado | Expérience généraleI made a scheduled arrangement for a certain date and it was given away twice and I had to find another storage unit. I created an email and it was someone else's account when I signed inridiculous.
marian toporek | Premières impressionsGreat customer service from everyone.
lee frye | Expérience généraleThank you so much for the wonderful service and friendship. Specially Pat, Heather and Rhonda. It was a pleasure knowing all of you. Manny Alegria
ANNA BURRIS | Expérience généraleThe young fellow who waited on me was excellent.
lee frye | Premières impressionsThe 19th and Bell location is a 1st class operation. The entire staff is personable and professional. The storage units and property are clean and well maintained.
Thomas Blessin | Expérience généraleEveryone was courteous and helpful during the whole transaction .
Leonard Curcurto | Expérience généraleKeith is absolutely the best. He helped my wife and I more than once and was always available. Fair and nice, he's one of reasons I would send friends and family there. Entrance off 19th ave helpful
jeff johnson | Expérience généraleKeith is very patient. Thank you for that.
Carolyn Medina | Premières impressionsThe office personnel we're helpful any time I went in there. They were knowledgeable and helpful with merch I bought, questions about my unit, and quickly resolved an issue w/ auto pay.
elyse smith | Expérience généraleDesk person was awesome' sorry Keith or Kevin. He went out of his way to get us a storage unit. Thanks so much.
russell king | Expérience généraleGreat facility!!!
Steven Moyer | Expérience généraleThe staff and facility were superior in every aspect. They have my highest recommendation.
Solange Stephens | Expérience généraleOut a Low price. Its a some expensive a price rent.
Gabriel Vargas | Expérience généraleKeith was extremely nice and Angela was an amazing help.
Loren Drecksage | Premières impressionsNine
joel navarrete | Expérience généraleI could not have asked for better service. Manager Brian and Angela went way above and beyond in finding my phone which I drove away with on the trunk of my car. Brian, Thank you!
Manuel Alegria | Expérience généraleWhen checking out, employee was texting the entire time and made me wait while he texted. He was rude when I asked if Uhaul prorated. We paid for our unit on the 11th and moved out on the 17th.
Hunter Bale | Expérience généraleA really good costumer service!
Angelaica Mendoza | Expérience généraleBrian was excellent he help me to get into that room very easy he help me to get in now show me how I get in get out and I would recommend his location to anyone
WALID QAQISH | Expérience généraleVery unprofessional, the manager costed me a loss of $550,for time off work,gas,daycare when he gave me 24hrsnotice to be out in 24hrs,then cancelled my gate code so I couldn't move my stuff,
anthony geampa | Expérience généraleThe general Manager is an awesome guy. I also would like to thank Keith/Kevin and he is a saint as well as Dino whom poor guy was trying to go home and kept helping customers like myself.
Jeannie Vickery | Expérience généraleunable to open final invoice sent
Donald Doty | Expérience généraleNo comment.
Renee Roach | Expérience généraleMy account was closed after 3 days as I didn't put a lock on the door on day of rental even after discussion of such would't happen till later. Waited 20-min to be helped
Deborah debolt | Expérience généraleThe staff was always friendly and helpful. Special thanks to Brian for excellent customer service.
JUDY MARCOTTE | Expérience générale