Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This location was really nice and friendly I would definitely recommend and come back
kenneth James
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve Carrie
Évaluation :
5
Clean out trailers before renting it out.
Thay Vu
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sergei Rubtsov
Évaluation :
2
Le client n'a pas laissé de commentaire.
Alaina Paaga
Évaluation :
4
Le client n'a pas laissé de commentaire.
Oscar Castro
Évaluation :
5
Went to two other locations before this and got to run around only to find out they didn't have what I was looking for after being there for 30 minutes this location was quick to the point and also gave some advice to help me save some money
Clarence Roberson
Évaluation :
1
They charged my card $100 more than my rental cost and never returned my deposit which creates hardship for me to get my money owned back. Your 3rd party service providers honestly provide better service.
Jonathan Taylor
Évaluation :
5
Le client n'a pas laissé de commentaire.
Grabiela Botta
Évaluation :
5
Perfect customer service!
Leng Lee
Évaluation :
4
Excellent service always quick and easy! Thank you for your service.
IRMA EAKLE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Blake Oler
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alan Dunkley
Évaluation :
1
They rented a truck that had no gas in the tank plus they doubled charged me too.
Lakesha Mallory
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve Carrie
Évaluation :
5
I really enjoyed my experience. The workers were not lazy and very attentive. They were not like the location on florin rd.
XIA VANG
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve Carrie
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMAL TATUM
Évaluation :
5
Continue to be nice and kind.
moua moua
Évaluation :
5
Manager Brittany at this location has the Best customer service! She is a great person!
Tangee Pierce
Évaluation :
1
Not knowledgeable.Lacsidaisical attitude.Prices different from other nearby Uhauls.
Heru Shambe
Évaluation :
1
More employees. The wait time was way too long. I had a reservation and still waited almost an hour. Then the equipment I reserved was not available. My worse experience with uhaul or any rental company.
Nathan Jamison
Évaluation :
4
On screen dashboard computer!
John Griffin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kara Thompson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kara Thompson
Évaluation :
4
Maintain the vehicles. I rented a 15 foot truck. It had a overwhelming gas smell and it cut off on me as I was pulling into the gas station.
Crystal Scott
Évaluation :
4
Le client n'a pas laissé de commentaire.
maria rivera
Évaluation :
5
Le client n'a pas laissé de commentaire.
Loua Saechao
Évaluation :
5
The staff are great
Demetra Webber
|
Premières impressions
Évaluation :
5
Perfect!
MARK A HEPFNER
Évaluation :
5
Very nice job the service looks great
Ralph Guzman
Évaluation :
3
The manager ignored me for 15 minutes while she chatted on the phone upon my dropping off of trailer. The she yelled to a female employee in the back to come help me. When i went to pick up trailer I also waited for about 15 minutes for a female employee to get off the phone with the manager who was not there. The female employee was very helpfull and I couldn't be more pleased with her. In my opinion she should be the manager. This location should always have atleast two employees working due to its busy location and high crime area. In my opinion one female employee running this location and hooking up trailers to customers trucks leaving other customers in the empty store alone is asking for trouble and is very Dangerous for the employee.
danny beuck
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sergei Rubtsov
Évaluation :
1
Have signs that tell you about the difference between van rentals and truck rentals. Update your staff on price changed, and correct pricing, and what in take to rent each type . This was my worst experience ever .it took me 30min just to rent a truck, and cost me more than expected . They refused to take my debit or cash for a van rental, insane !
Paul Yeager
Évaluation :
1
Terrible experience. I reserved the truck in Stockton and had to drive to Sacramento to pick up the truck. A reservation with U-Haul means nothing.I would pay more for another alternative.
Mark Tabuchi
Évaluation :
5
Very good service
Miguel Uribe Garcia
Évaluation :
5
This U-Haul location is the best l have rented from. I used to have a moving business l ran for 15 + years and always walk away completely satisfied with their service. The staff here are always friendly and very helpful. They are very knowledgeable and professional and l highly recommend them to anyone that is looking for a stress free move. 1 , 000 percent.
William Ellis
Évaluation :
5
Always a pleasure doing business with this crew. They are kind, patient and get their job done.
Kimberly BonTon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abdullah Mohammad
Évaluation :
4
Le client n'a pas laissé de commentaire.
Donna Baskin
Évaluation :
5
I don't know why people say the manager Britt is mean or has a bad attitude, because she has always been Kool to me and with me. Great service, great crew & easy to handle business here!!
Kimberly Bon'Ton
Évaluation :
5
Great uhaul company and a great assistant manager as well as the staff. Love you guys. Thank you for everything.
Robin Gordon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Philip Luna
Évaluation :
5
My experience was flawless!
tammy hamlin
Évaluation :
5
Great energy over the phone and when I arrived
Sandreka McGee
Évaluation :
5
Thank you Happy New Year and God Bless
Maciu Davobalavu
Évaluation :
5
Need more persons. Working as business permits
Richard Lagunas
Évaluation :
5
Ms Peralta, Hector G, and the older dad guy with glasses were working. All three of these individuals had good attitudes and were very helpful. The facility is CLEAN
Michael Kennedy
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zabuhullah Naeemi
Évaluation :
5
I had a great experience. Easy to reserve online. Easy and quick to pick up and return.
Sonia Avalos
Évaluation :
4
Check you guys truck when People drive long distance Customer don’t worry about any broke down on the truck Then come back on time
david chavez-delgado
Évaluation :
5
Le client n'a pas laissé de commentaire.
Guillermo Parra
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Luis Pedilla
Évaluation :
5
The experience was very easy and convenient. Good job U-Haul.
Brian Britt
Évaluation :
1
Le client n'a pas laissé de commentaire.
Quan Robinson
Évaluation :
3
The trucks front left tire was low on air and I had to take it to put air in it before starting my trip, because the air hole did not work properly, plus there was very little trend on the tire, which I point out to the store clerk. It rode very rough for the rainy weather condition.. I thought was not good to let a truck go out in that type of condition. The truck ride was really bad and I had to drive in the rain.
Kelvin Heard
Évaluation :
5
Excellent service,thanks...
LARINO LAZO
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jiongguang Chen
Évaluation :
5
Incredibly friendly staff. Very helpful.
Jason Doud
Évaluation :
5
Cesar was most helpful!
Lori Kelley
Évaluation :
5
Grateful for your customer service
kenneth jackson
Évaluation :
1
The truck smelled like weed, the manager charged me the first time and there was a 7 day hold on the money but the was takin off my card. He tried to charge me another 100 because there was a hold.... He just wanted the money fast
Fernando Morales
Évaluation :
5
Everything was perfect
Matthew Bateman
Évaluation :
1
Horrible customer service. Took my money then kept me there for another hour before I could leave because they canceled my reservation AFTER I PAID because someone showed up in person to request the van. On top of all of that, gave me trouble with my ID afterwards, because my hairstyle was different
Vijay Mittal
Évaluation :
5
Le client n'a pas laissé de commentaire.
Genaro Vargas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris Mendenhall
Évaluation :
5
You’re doing great
Henry Walton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosemary Browne
Évaluation :
5
People that work there are really friendly and helpful.
Sokkunpea Chann
Évaluation :
5
I can't say enough good things about the U-Haul representative who helped me. She was fantastic!
Maria Drolet
Évaluation :
4
Office staff was excellent!
Peggy Fava
Évaluation :
5
I can't think of anything that needs to be changed. In my opinion this is the best U-Haul location in Sacramento. Great staff here!
Donna Baskin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bobby Odom
Évaluation :
2
I rented a U-Haul and the worker told me there was 23 miles until it's empty and said whatever gas I leave in the truck I will be credited for. As I'm driving to the gas station which is not even 5 miles away from the location the truck runs out of gas. I called roadside assistance and was told it's a customer pay issue. This caused a huge inconvenience for me as I had to buy a gas can and wait for my mom to bring the gas can and gas which delayed my move time. When I returned the truck I noticed I was charged twice so I called the first time and the representative ensured the receipt was correct. However the amount didnt sit well with me and I still thought it was too much so I called the store and Puloma H let me know that I was charged for the gas, she seen that I called roadside assistance and stated that I would receive a new receipt get a refund, neither of which I have received. I would rate poor however Puloma H apologizing for the inconvenience made me change my mind.
Shakira Williams
Évaluation :
1
The way you have folks put in gas is awful. Why not give people a FULL tank and have them fill it up instead of alittle past half full. YOU are getting more gas than YOU should. I already paid $1 a mile and then if I don't put enough in at alittle past half then you are going to charge me $7 a gallon plus $30.00. WOW YOU ARE CHEATING PEOPLE. YOU SHOULD BE ASHAMED OF YOUR BUSINESS. Make it fair and have the truck filled UP and then the person fills it back up and if they don't then charge them $7, I paid $4,69 to try to get it to your "a little past half mark". AWFUL!!! I will not ever rent from YOUR COMPANY again. Low rating because of the GAS. CHEAT honest paying people. I will not recommend your company to anyone.
Kim Jemmings
Évaluation :
2
I rented a tow dolly from your location just recently. The dolly would not go backwards with the car on it because it was bent. I needed to back the car up and I could not. Also your staff was very nice and helpful on their own time I waited atleast 15-20 mins for a staff member to get off the phone He should of asked whoever he was talking to hey can we talk later I have a customer her Then he took his sweet time chatting with the other staff before coming out to assist me. I had to go 9n and find him I was on a timeframe!
KIMBERLEE HUDSON
Évaluation :
3
Have atleast 3 associates at any given time to keep the line flowing.
Linda Walker
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lysian Cha
Évaluation :
1
The woman that assisted me when I arrived was very rude and unprofessional. I will never go to that location again.
Roman Bojorquez
Évaluation :
5
The storage facility on 47th Avenue and Stockton Boulevard in Sacramento the staff there are awesome I had a unit there for about maybe 2 years or more and whenever I had an issue with payment or anything they were very understandable the manager she's Britney Peralta she's the best she will work with you they're just totally awesome I truly appreciate the staff there I was going through a transition and it was very very difficult transition and they made it more easier thank you guys
David Hernandez
|
Expérience générale
Évaluation :
5
Keep up the good work
maria arellano
Évaluation :
5
Le client n'a pas laissé de commentaire.
alfonso avalos
Évaluation :
5
Thnx for your excellent customer service.
phillip washington
Évaluation :
1
First of all they lied about the mileage I just trusted the guy the back the truck up I didn't put it in my phone I didn't restart the mileage so they charged me 88 MI and I only used 29 miles so I'm very disappointed in the dishonesty of the U-Haul service I won't ever rent there again I want that was wrong!!!.
sheree washington
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elena Buitunitog Raikadroka
Évaluation :
5
Love love love I will return and recommend, Thanks again
gloria urbina
Évaluation :
1
Le client n'a pas laissé de commentaire.
Cristian Valenzuela
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rolando Lagasca
Évaluation :
5
Le client n'a pas laissé de commentaire.
Giovannni Ortiz
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mireya Lora
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Butler
Évaluation :
5
Awesome service
Like it too much
In the future if there is need for rental I will come again
said rahim sardar
Évaluation :
1
The truck I rented was not in a good condition it didn't pick up any speed and it was un safe to drive when I talked to the manager at the that location she had a nasty attitude and didn't want to give me a refund I'm highly unsatisfied. Will be calling corporate.
Shamontay Brady
Évaluation :
5
Brittany and Caesar do a amazing job! A big thank you to Marlis at the broadway location for her help with the trailer when the lights stop working.
Mel Muranaka
Évaluation :
5
I will never recommend this place to anyone , hand the vehicle to me half tank gas when I return the who was working there Cesar told me said no the gas tank was more than half I paid extra $50 for the gas.
Mahmood Bakshi
Évaluation :
5
Le client n'a pas laissé de commentaire.
Staci Gallardo
Évaluation :
1
Truck was dirty
Ratusalesi Saubulinayau
Évaluation :
4
The return keys sign was too small.
James McCracken
Évaluation :
4
Good customer service
ANA ARVIZUROMERO
Évaluation :
4
Needs more staff.
teresa barraza
Évaluation :
5
Lisa was exceedingly kind, courteous, helpful and attentive to quickly accommodate. Excellent service
Timothy Beckman
Évaluation :
5
Customer service was great!!!
Angelica Robledo
Évaluation :
5
Cesar and Shawn were amazing!! Helped me thru the rental the entire way! Merci les gars!
Cesar Gonzalez
Évaluation :
5
All the credit for my excellent service goes to general manager Brittany at 6425 Stockton Blvd. Sacramento CA.
SCOTT ALLEN CLARK
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cyrene Pereida
|
Expérience générale
Évaluation :
4
The only problem was, I was told to do it across the street and he couldn't help with assistance of hooking up a car to the trailer. Brittney at my storage facility in Sacramento CA has been extremely helpful. A++ customer service! This is extremely rare these days.
SCOTT ALLEN CLARK
|
Premières impressions
Évaluation :
5
The gentleman Corey needs a raise he's a wonderful Dude made sure that I was completely taken care of
SEAN NISIADAMS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
wayne Brown
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin Nahhas
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LISA BAUTISTA
|
Expérience générale
Évaluation :
4
The only issue is the price going up every couple of months. That's one reason people lose their belongings and things they could never get back. That's wrong!!!
Shonra Hopkins
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sonia Westmas
|
Expérience générale
Évaluation :
4
It's been a learning experience on both ends. I like the new system in place as the alarm goes. But my card didn't work a couple of times and the employees were very helpful and understanding. We all got some exercise in today. Keep hiring friendly people. They are doing an amazing job
NAOMI TAYLORJEFFERSON
|
Premières impressions
Évaluation :
5
I cannot say enough good things about Betty and the Staff at the 47th and Stockton Location. EVERY SINGLE ONE OF THEM is remarkable. They are friendly, helpful, accommodating, professional. When I moved my parents from LA, Betty had the largest storage unit with the best prices, I was happy to rent from her. I have had my unit for two years and every interaction with the Staff strengthens my opinion of them. I would drive from across town to purchase items from them. Sadly they don't have a car dolly or I would cancel my reservation with the Citrus Heights location and rent it from 47th. You will NEVER be sorry for choosing to rent or purchase from Betty Hay and her staff at 47th and Stockton.
Jordan Mendleski
|
Expérience générale
Évaluation :
5
This place is awesome and the staff is always friendly
Chris Wood
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Der Chang
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
Henry Aguilar
|
Expérience générale
Évaluation :
4
I didn't have the money to pay the $350 plus $90 on 4/1/21 . But my storage is now gone sold at auction I'm told storage 1022
William Baker
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dalisha Foster
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lorraine Williams
|
Premières impressions
Évaluation :
5
Your staff were very helpful. uhaul storage and van rental being combined made my day much more efficient. I didn't know about uhaul storage before my van rental last month but remembered seeing it as an add-on.
Matt Zellhart
|
Premières impressions
Évaluation :
5
A SOLID FIVE STARS across the board! This Uhaul center and storage facility is the best I have ever used. Customer service was there for me every step of the way. Wether is was setting up my account from out of state, to sending my movers to empty my unit, Betty and her staff were there to help and reassure me through the process. I couldn't be more pleased.
Elizabeth Scott
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christa Harmon
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Brackett
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
mayra gutierrez
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
luis miguel
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Steven Walker
|
Expérience générale
Évaluation :
5
I want to first say that having a storage here for 1 year time now has been great. I've had nothing but a great experience. From the staff to the hours to the convenience of the location. Here is what I would like to see improved. The sign in method (card swipe) does not turn off the alarm system if the alarm goes off. I would want a better system that allows a card swipe to turn off the alarm when staff is not around to turn it off. Other than that the experience I've had at Uhaul whether that is the transportation aspect or the storage unit has been nothing short than a quality experience. 5 stars in my book!
Eric Adorno
|
Expérience générale
Évaluation :
5
Very nice place to leave your things in would definitely Us them again if needed 💯
carolyn hunter
|
Expérience générale
Évaluation :
3
I ONLY NEEDE THE UNIT FOR 2 DAYS PAST THE FIRST MONTH AND UHAUL'S UNWILLINGNESS TO PRORATECOST ME ANOTHER $169 YET THE PERSON AT THE COUNTER WANRED ME TO SAY I WAS MOVED OUT SO THEY COULD RE-RENT IT
delroi hill
|
Expérience générale
Évaluation :
5
Betty (manager) went above and beyond to help iron out a very confusing situation. She was incredibly helpful and understanding.
Jordan Mendleski
|
Premières impressions
Évaluation :
3
I was 2 minutes late after 8 PM. Too bad for me. They wouldn't let me pick up my storage key. Had to pay for an extra day on the uhaul truck.
Jack Harpe
|
Expérience générale
Évaluation :
4
Monique was very welcoming and accommodating. She example the drop off process and set up a storage unit fitti g my needs. It was a pleasant experience.
Gabriel De La Garza
|
Premières impressions
Évaluation :
5
Was great!
Viacheslav Lustyuk
|
Expérience générale
Évaluation :
5
Clean and organized showroom. Helpful, courteous, informative staff!
kevin martinez
|
Expérience générale
Évaluation :
4
Helpful staff.
The gravel doesn’t work though —- the place is very dusty.
BARBARA ROSS
|
Expérience générale
Évaluation :
5
Mathew was very engaging, informative, thorough with processing me as I ended my journey. He made my equipment drop off and storage transition effortlessly.
kevin martinez
|
Premières impressions
Évaluation :
5
Monique is very personable and knowledgeable about her job. She takes the time to explain things well and I had a pleasant experience checking in.
Kayla Gurley
|
Premières impressions
Évaluation :
5
Just a small delay when I arrived, otherwise the staff was very helpful and courteous.
Paul Abess
|
Premières impressions
Évaluation :
5
Staff was very helpful. Card actuated security system worked very well.
WALTER MORRIS
|
Expérience générale
Évaluation :
1
Pinches ratas amargadas
Mario Martinez
|
Expérience générale
Évaluation :
5
Staff was very helpful. They allowed us to drop off our auto transport and showed us the alarm procedures.
WALTER MORRIS
|
Premières impressions
Évaluation :
2
Other then a women named Betty, I found this location to be the most uninformative and seemingly disconnected from the rest of the company then I've dealt with being a long time renter from Uhaul.
arthur tumbleson
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.