Customer Reviews for U-Haul Moving & Storage at Airline Blvd

Évaluation :

1

Truck had a transmission failure in 21 min. Roadside assistance was requested immediately, yet a repair truck did not arrive to vehicle until 11 hours later at after 1AM. I was unable to complete the job that I had rented the U-Haul for, the vehicle rented was towed and I was still charged for the rental. I was expected to wait with the vehicle until it was "repaired", despite letting U-Haul know that I would not be comfortable driving a vehicle that experienced a transmission failure. I requested the vehicle be towed immediately, but it was alluded to by roadside assistance that I would probably be charged for the tow. Expecting a full refund and compensation for time and money lost from the vehicle failure, but have yet to hear from management in this regard.

Évaluation :

1

Better customer service. A BLACK FEMALE MANAGER WAS DISRESPECTFUL TO ME.

Évaluation :

4

Return my deposit in a timely fashion. I called and the women said that my deposit was returned it was my bank and I called my bank and they said that U-Haul has not released it. It didn't take this long for them to take the deposit. It shouldn't take this long for them to release it.

Évaluation :

5

Love the employees so friendly and helpful great people to work with.

Évaluation :

5

Great customer care

Évaluation :

3

Wait time for assistance was not good. Thank you

Évaluation :

5

It was good for about 2 years.Thanks

Évaluation :

5

Amazing service! Friendly and welcoming

Évaluation :

5

From the manager to the staff, every time I go in for rent an equipment they're so pleasant. Specially the manager "Ty" is so nice and outstanding customer service. I've been to other Uhaul locations but this tops all of them.

Évaluation :

4

Very good experience overall. Only issue was an unswept Granny's Attic.

Évaluation :

2

This location customer service was terrible. The truck was not in good shape & barely had gas in it. The guy was poor at his job I guess because he had just come from smoking a blunt.

Évaluation :

5

The team is Awesome

Évaluation :

5

Keep up the great work. Thanks again.

Évaluation :

5

lower weekend rates

Évaluation :

5

Office staff was the best all around! They need a raise!

Évaluation :

5

Customer service was very good. Everyone is very friendly

Évaluation :

3

There was water leaking in my unit that I was unaware of and many of my items started to grow mold and mildew that I had to throw away. One of those items was my platform bed because it had been sitting in water which mold had started to grow on it.

Évaluation :

5

Have used this location many times, the people are nice, and the equipment is always ready and clean.

Évaluation :

4

Truck was not ready as promised. In the end it all worked out ok.

Évaluation :

3

Give a little more time windows on return. Ran into issue of furniture not fitting in house so had to take somewhere else in order to do that had to be late in returning the truck. Was called by drop off location and we expressed that we would be little late in returning it was told it was fine we had an hour Lee way for the drop off period. so location owner went lunch and by the time we got done with our complications we were like 10 to 20 minutes past that hour mark for returning it so end up getting charged a whole another day over $60+ just for 20 minutes of running into a complication not asking for return just asking to extend your window for returning them in case something you didn't plan happening doesn't end up messing life up. Thanks,

Évaluation :

5

Friendly staff great service easy online instructions. We have used this facility twice and plan to use them again in April very satisfied!

Évaluation :

1

When I arrived at the warehouse to pickup my furniture I opened the back of the U-Haul truck I saw roaches running around had to go a store to buy spray and wipes to clean the truck before I could use it When I returned the truck I told them about my displeasure the employee said he would relay the message to the manager and they would reach out once they returned it’s been four days

Évaluation :

5

Very friendly service!

Évaluation :

3

Stop having your employees tell customers that come in as a group. That you can't rent out to vehicles to only one person in the group because of theft. I feel that this is done because this location have mostly Black customers. You don't know the situation so to tell us that was one embarrassing like we were thieves. And two it was for different days and time. And you need more staff. The lines get too long. And the older white male that you return the vehicle to. Has no sense of urgency. I know people need jobs but you should have someone that is faster. I drive further to come to this facility. I would expect it to be more pleasant.

Évaluation :

5

Rien

Évaluation :

4

I walked around 4 a minute looking 4 a drop box...didn't know I was supposed to throw the key n the door...lol

Évaluation :

5

U-Haul provided excellent service on very short notice.

Évaluation :

5

All the guys in the store were very pleasant and friendly. Great customer service!

Évaluation :

5

You don’t have to improve ANYTHING, the young man was VERY HELPFUL AND KNOWLEDGEABLE, I appreciated him because was a emotional day for me, thanks for hiring great people like him.

Évaluation :

5

Excellent service

Évaluation :

5

Very good customer service

Évaluation :

5

Amazing staff

Évaluation :

5

Great Job

Évaluation :

5

Service was great

Évaluation :

5

The customer service was excellent. The ladies were personable and patience. All additional questions were answered without hesitation. The equipment was excellent. Overall excellent experience. I will return!!

Évaluation :

5

Wonderful team and answered every question with confidence and a smile! Smooth transactions for both pickup/dropoff. Merci.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Everything was spot on.

Évaluation :

1

Make sure the customer reps explain everything in detail to avoid confusion and overcharging. This causes a financial hardship on the customer. Customers are supposed to be first. The manager on-site was not helpful and sided with the employee who didn't explain the contract in detail.

Évaluation :

5

Keep Monte on staff. My family has worked with him 3x for moving vehicles and his demeanor and service are always excellent.

Évaluation :

5

The truck its self was a little on the older/rough side but the location and workers were excellent and extremely helpful.

Évaluation :

5

Is the best and the workers tale care people right the way I recommend at 100 %100

Évaluation :

5

Can't think of anything at the moment. Customer service is great.

Évaluation :

4

The only negative i would say is the gate. The gate access code device should able to be reached from your car. And it should not be one to exit the gate. If you got in that means you have a code. So why would you need one to get out. And if it do stay in place that should be accessible from your car also.

Évaluation :

4

Site and staff represents U-Haul well. We will used again needed. Will recomm

Évaluation :

5

I had never used Uhaul before and was put in a horrible situation of moving out of state and being scammed. This was a nightmare. I came back to VA and was sent to Airline Blvd to store my items for a free month so I could get everything straight. The staff at this location was unreal. Immediately got me into a size unit that was convenient for storing my items. They understand I was in a situation that no one wants to be in and honestly took care of me. I worked with 2 younger guys at first ( I wish I could remember their names because they deserve a shout out ) and then finished up with Tyeva. These humans do not understand how much they all contributed to helping me out and I will forever hold gratitude for them. Uhaul better treat them right!

Évaluation :

4

They would have gotten an excellent rating if they would have had the storage unit that I was first promised which was a 10x20 or larger

Évaluation :

4

My only complaint is your billing system. The full month payment should not be required if a storage is not used for the full month. My unit was due Nov 3rd but I emptied it Nov 4th and the full payment was still taken out of my account. The office personnel was told the week before of my intention s. New requirements should be made for situations like this.

Évaluation :

4

1WAS CHANGED for one month STORAGEthat was to be Free the First month

Évaluation :

3

The pricelike so many other things is to high. The reason for the average rating is the price.

Évaluation :

5

I been using this company for 20+ years and never had a problem 👍👍👍👍👍

Évaluation :

5

Staff was excellent for truck rental and storage. The whole team is friendly and helpful. I would absolutely recommend this location to anybody. Hard working team members.

Évaluation :

5

Fast and professional experience

Évaluation :

5

Ty, Renee and all of the staff were very helpful as we moved out our recently deceased friend's belongings which had been stored there for the past 15 years. They were always courteous and professional and I would definitely recommend this store for your storage needs. Thanks for making a very stressful time a smooth experience.

Évaluation :

5

Thank you for assisting me with closing out my reservation and calling me to let me know it was taken care of. The entire staff has been nice on the 3 occasions I've used services at this location.

Évaluation :

3

I was told my storage was going to be a 104 dollars a month when I get there i.was told 159 dollars a month why say 104 dollars then say 159 dollars that's my problem ...with u haul storage...

Évaluation :

5

Good community

Évaluation :

5

Everyone was friendly and helpful. I was really impressed that the storage areas were clean. I hope and pray no bugs or rodents will get into my things. I'm thankful there was an available space for our things. Merci.

Évaluation :

4

Initially I was told that the storage I reserved was unavailable and the representative on-site was unwilling to rectify the error however the manager heard the disagreement and rectified the situation to make a storage available for me which was appreciated.

Évaluation :

5

I was especially pleased with the support from Tyeva Stone. She's smart, kind and a pleasant problem solver. All of the staff I encountered was very kind and secencerly helpful

Évaluation :

5

Manager was amazing

Évaluation :

5

Great!

Évaluation :

3

Rates kept going up during this time when families are struggling to live.

Évaluation :

5

I didnt think i would use the month of free storage i got for doing a one way move. But it sure was awesome to not have to pay anything when it turned out i needed it! Everyone at this location is amazing! Super kind, and helpful! Thank you all!

Évaluation :

1

Auctioned my unit with my SS card and birth certificate in it and didn't work out a payment plan got told sorry for my loss

Évaluation :

4

Would have given Excellent rating except the gate was broken entering in the facility. Suggest fixing it. Other than that it was a pleasant experience. The Management staff is very professional.

Évaluation :

1

When I signed up online, the website told me my first month would be free, only to then charge my card. I got a code for the gate to move stuff into storage, and it didn't work at all. I called the storage manager today to have a rude manager tell me "we only do that for out of state moves" and for the code "you have to get a card". No email I ever got told me about a card and the code didn't even work the initial time which was what she told me it was for. Also, why would the website tell me my first month was free when I signed up if it's not actually free! Poor advertising and exceptionally poor customer service.

Évaluation :

4

I had no problems during the 4 years I stored my items.

Évaluation :

5

Excellent service. Very friendly staff.

Évaluation :

5

Excellent service

Évaluation :

3

Miss Robison has always been great when I go in but there was a thinner black woman working last night and I would rather take late fees than work with her again. She's incredibly rude and was eating the whole time she was ordering the guy helping me around. I would rather not have to work with her again.

Évaluation :

2

Way over priced for a small unit outside, should have did more research online and got a better deal

Évaluation :

4

I have had storage there since 2013 and I was disappointed that I lost precious items up for auction. I have not been In this status but one other time during the pandemic for which I was hospitalized twice for Covid. I felt like I could have been given one more week to get my sentimental non replaceable items out. Was given discounted rate but needed my family items. Deeply saddened.

Évaluation :

5

I had a wonderful experience using U-Haul storage company for the past 11 years thank you very much for your help and I would recommend you to other people who are interested take care and happy New Year.

Évaluation :

4

I noticed openings in the lower wall which could make easy access for rats and bugs. Ijs

Évaluation :

4

All issues that arose was dealt with and resolved in a very efficient manner and I was very pleased with the results thanks

Évaluation :

5

Outstanding service

Évaluation :

4

Small problem with a billing issue but was resolved in a timely manner. Facility is well lit and storage unit are well maintained and clean.

Évaluation :

5

Tyeva was a life saver ! She immediately took care of a major issue that was missed by my original customer care advocate. Her professional and promptness to solve the issues was impeccable! The staff was also very friendly and helpful. Graciously Kelly

Évaluation :

2

First, there was supposed to be a free lock. NOPE! Had to go and ask at the office and was told all out and that I could purchase one of their other ones. Then had to walk all the way around to get back in because there is no key pad on that side of the bldging. Then tried to use the cart and ramps. The concrete ramp was broken on the end so created a VERY LARGE LIP to try and get over. The cart had a broken wheel most likely broken by the very large lip. Our furniture Dolly couldn't even maneuver well over this lip. Made it VERY MISERABLE AND DIFFICULT TO MOVE IN. ADDITIONALLY the door shut and locked us out while trying to move in so I had to walk to a different door to let us in. All in All it was a very frustrating move in with many a cuss word spoken!! . SO NOT HAPPY WITH THIS EXPERIENCE!!

Évaluation :

1

My things were auctioned off in the middle of a pandemic and I was NOT given any written notices in advance

Évaluation :

5

The staff expressed that reservations were being made online and over the phone for storage units that they did not have available, fortunately, they had the size I was looking for and the young woman behind the counter was amazing. She was waiting on 1 customer, and helping 2 co-workers and didn't miss a beat.

Évaluation :

2

The staff was new and struggled through the check in process. Their customer service skills were poor at best. It took over an hour to checkin due to the lack of knowledge. Everything I had put in the system when I made the reservation had to be put back in. After an extremely long move I was hoping to have everything run smoothly, your team did not make that happen.

Évaluation :

2

Employees should have more knowledge of how to navigate the systems software. I spent over an hour at the front desk to receive the keys for the U-haul truck and to receive my access card for the storage unit. Training should definitely be held more often to make customers experience more efficient.

Évaluation :

2

The time I requested was not met. I requested an 8 a.m. pick up but didn't find out until I got there that my reservation time had been changed to 1 p.m. This threw my entire day off and I lost my help as a result of the change.

Évaluation :

5

We made reservations over the phone over two months prior to relocating from Florida to Virginia. When we finally arrived with a huge 26ft uhaul and a car being towed, they told us there are no units available. You can imagine the panic we felt that moment. Apparently uhaul (corporate) will overbook things but the units themselves are "first come first serve" at this location. Having said that, the staff accommodated us rather quickly and ended up finding a unit that just emptied out which was perfect for our things. Their customer service was fantastic and the people working there are very accommodating and work hard. Can't say enough good things about this location. Hopefully uhaul corporate can correct this booking issue. Overall very satisfied with my experience after it was all said and done.

Évaluation :

3

Cuándo fui a buscar al troqué me mandaron a dos diferentes direcciones porque cuando llegaba a la dirección que me decían que estaba el troqué no estaba disponible me tenían que mandar a otra dirección y perdía más tiempo

Évaluation :

5

Great experience with storage due to staff and cleanliness, highly recommend to rent from this location!

Évaluation :

3

The bottom of the storage door has a metal little lip to it and it should have a cover of some sorts, i sliced my ankle using that part to push down on the door.

Évaluation :

4

The team was very helpful and accommodating during a very busy time of day. Merci

Évaluation :

5

They are the BEST!!! Give those girls a raise!!!!

Évaluation :

4

The gate was broken, but pending repairs. KT was very helpful, friendly, and ensuring public safety bu ensuring that CDC guidelines were followed. I really appreciate that!

Évaluation :

4

I had my bass boat and trailer stored there and the 7:00 PM closing time was inconvenient to make coming back from fishing.

Évaluation :

4

The manager there is awesome and always so understanding

Évaluation :

5

Very good service. Best price I found.

Évaluation :

5

Only recommendation would be to have set spots for the RV/Boat storage lot that allows larger vehicles to get in and out

Évaluation :

5

Facilities were always neat and clean, no issues at all with storage unit

Évaluation :

5

Fast check in

Évaluation :

3

My unit is a ltitle older and it's outside; so it's as good as I can expect.

Évaluation :

4

It would be great to have keyless entry in to the gate, without getting out of your car.

Évaluation :

5

Fantastic staff, very freindly and helpfull

Évaluation :

3

Storage was good. But there are little bugs in all of my stuff. Not sure where they came from. But maybe there could be some type of bug repellant in the storage units. Or something. Thanks.

Évaluation :

5

Great service

Évaluation :

4

Staff have excellent customer service skills !

Évaluation :

5

excellent service.

Évaluation :

5

Great deal and people

Évaluation :

5

Very kind and attentive and knowledgeable/ She was patient.

Évaluation :

5

Never had any issues w/ the facility or staff. Staff upon move-out was super friendly and helpful.

Évaluation :

1

My reservation was wrong

Évaluation :

5

All staff personnel were very helpful and accommodating, especially the gen mgt Tyeva Robinson. Thank you for helping my moving experience less stressful. Sincerely, C. Neely

Évaluation :

4

The service is a little slow but everyone there is usually very helpful.

Évaluation :

1

I picked up a truck and in about 2 1/2 hrs it broke down in a bad area at night with my grandson and was never compensated for the inconvenience rather I was blamed for the trucks malfunction , how

Évaluation :

5

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