Le client n'a pas laissé de commentaire.
joaqunia Patterson- Virginie VA
- Portsmouth
- 23701
Customer Reviews for U-Haul Moving & Storage at Airline Blvd
(Between Victory Blvd & City Park Ave, Taco Bell, KFC & McDonalds are within walking distance)
Consulter la carte de l'établissement
Services dans cet établissement :
Pour nous contacter
2855 Airline BlvdPortsmouth, VA 23701
(Between Victory Blvd & City Park Ave, Taco Bell, KFC & McDonalds are within walking distance)
Services dans cet établissement :
Heures d’ouverture
- Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
- Vendredi : de 7 h a.m. à 8 h p.m.
- Samedi : de 7 h a.m. à 7 h p.m.
- Dimanche : de 9 h a.m. 5 h p.m.
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
KRYSTAL ARTIS | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ebony Pope- Évaluation :
- 5
From the manager to the staff, every time I go in for rent an equipment they're so pleasant. Specially the manager "Ty" is so nice and outstanding customer service. I've been to other Uhaul locations but this tops all of them.
JERIESISSA SALEM- Évaluation :
- 4
Very good experience overall. Only issue was an unswept Granny's Attic.
Steve Catherman- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
melton sampson- Évaluation :
- 2
This location customer service was terrible. The truck was not in good shape & barely had gas in it. The guy was poor at his job I guess because he had just come from smoking a blunt.
Terrill Lassiter- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Vanessa Harris- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jacqueline Pitman- Évaluation :
- 5
The team is Awesome
Nichelle Walton- Évaluation :
- 5
Keep up the great work. Thanks again.
Lorenzo Whigham- Évaluation :
- 5
lower weekend rates
KEVINN SINGLETARY SR- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Clarence Thompson- Évaluation :
- 5
Office staff was the best all around! They need a raise!
Deonate Richardson | Premières impressions- Évaluation :
- 5
Customer service was very good. Everyone is very friendly
Melissa Applewhite- Évaluation :
- 3
There was water leaking in my unit that I was unaware of and many of my items started to grow mold and mildew that I had to throw away. One of those items was my platform bed because it had been sitting in water which mold had started to grow on it.
Alaric Southall | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Dave Neal- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
RON HODGES- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
linwood mcpherson- Évaluation :
- 5
Have used this location many times, the people are nice, and the equipment is always ready and clean.
James Carpenter- Évaluation :
- 4
Truck was not ready as promised. In the end it all worked out ok.
Camilla Wise- Évaluation :
- 3
Give a little more time windows on return. Ran into issue of furniture not fitting in house so had to take somewhere else in order to do that had to be late in returning the truck. Was called by drop off location and we expressed that we would be little late in returning it was told it was fine we had an hour Lee way for the drop off period. so location owner went lunch and by the time we got done with our complications we were like 10 to 20 minutes past that hour mark for returning it so end up getting charged a whole another day over $60+ just for 20 minutes of running into a complication not asking for return just asking to extend your window for returning them in case something you didn't plan happening doesn't end up messing life up. Thanks,
Stefan Hewitt- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Alan Dickerson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
antonio brown- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gary Jones- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Christian Jemmison- Évaluation :
- 5
Friendly staff great service easy online instructions. We have used this facility twice and plan to use them again in April very satisfied!
ANTHONY RAKO- Évaluation :
- 1
When I arrived at the warehouse to pickup my furniture I opened the back of the U-Haul truck I saw roaches running around had to go a store to buy spray and wipes to clean the truck before I could use it When I returned the truck I told them about my displeasure the employee said he would relay the message to the manager and they would reach out once they returned it’s been four days
Dainmeian Ballard- Évaluation :
- 5
Very friendly service!
Erika Staiger- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jerry Williams Jr- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ROBERT DAVIS- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Dulce Rexach-Lineros- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ANTOINE WILLIAMS- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Regina Cowan | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
denajya johnson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lapaul Hall- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Naomi Bautista- Évaluation :
- 3
Stop having your employees tell customers that come in as a group. That you can't rent out to vehicles to only one person in the group because of theft. I feel that this is done because this location have mostly Black customers. You don't know the situation so to tell us that was one embarrassing like we were thieves. And two it was for different days and time. And you need more staff. The lines get too long. And the older white male that you return the vehicle to. Has no sense of urgency. I know people need jobs but you should have someone that is faster. I drive further to come to this facility. I would expect it to be more pleasant.
Betty Towner- Évaluation :
- 5
Rien
Tyron Washington- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Melissa Romig- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Hannah Bishop- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Toni James- Évaluation :
- 4
I walked around 4 a minute looking 4 a drop box...didn't know I was supposed to throw the key n the door...lol
Antoine Hillard- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Rick Gaan- Évaluation :
- 5
U-Haul provided excellent service on very short notice.
Linda O'Neil- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
John Ragland- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Latrese Carter- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Nicholas DeAngelis- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
RYANANDRE WALKER- Évaluation :
- 5
All the guys in the store were very pleasant and friendly. Great customer service!
Debbie Hodges- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kenan White- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Cathy Jacumin | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Nichelle Walton | Premières impressions- Évaluation :
- 5
You don’t have to improve ANYTHING, the young man was VERY HELPFUL AND KNOWLEDGEABLE, I appreciated him because was a emotional day for me, thanks for hiring great people like him.
DORIS TATE- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Rosalyn McDowell- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tyree Lewis- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tyree Lewis | Premières impressions- Évaluation :
- 5
Excellent service
Charita Joyner- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Sam Williams- Évaluation :
- 5
Very good customer service
DIANE ANDERSON- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Marla Edmonds- Évaluation :
- 5
Amazing staff
Cristian Flores- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Eric Smith Jr- Évaluation :
- 5
Great Job
james little- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Cristiano Bordignon- Évaluation :
- 5
Service was great
Tanya Battle | Premières impressions- Évaluation :
- 5
The customer service was excellent. The ladies were personable and patience. All additional questions were answered without hesitation. The equipment was excellent. Overall excellent experience. I will return!!
Sivilia Cuffee- Évaluation :
- 5
Wonderful team and answered every question with confidence and a smile! Smooth transactions for both pickup/dropoff. Merci.
Alyson Wyatt- Évaluation :
- 5
Excellent service à la clientèle
Marcus Bridges- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
David Willis- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Christopher Miller | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Angela Greene- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Risa Mack- Évaluation :
- 5
Everything was spot on.
Kim Munday Jr- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brandi Larson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
COREY LAMON WALKER- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ramiro Rivera- Évaluation :
- 1
Make sure the customer reps explain everything in detail to avoid confusion and overcharging. This causes a financial hardship on the customer. Customers are supposed to be first. The manager on-site was not helpful and sided with the employee who didn't explain the contract in detail.
Renee Riddick- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Christopher Hope- Évaluation :
- 5
Keep Monte on staff. My family has worked with him 3x for moving vehicles and his demeanor and service are always excellent.
LATARSHA JOHNSON- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
NICOLE HAWKINS- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Skip Novak- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tamika Reddick- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DAVID GARRETT- Évaluation :
- 5
The truck its self was a little on the older/rough side but the location and workers were excellent and extremely helpful.
Sherri Folks- Évaluation :
- 5
Is the best and the workers tale care people right the way I recommend at 100 %100
Alex Garcia- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Stephanie Wilson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
TRACEY DAVIS- Évaluation :
- 5
Can't think of anything at the moment. Customer service is great.
KEVINN SINGLETARY- Évaluation :
- 4
The only negative i would say is the gate. The gate access code device should able to be reached from your car. And it should not be one to exit the gate. If you got in that means you have a code. So why would you need one to get out. And if it do stay in place that should be accessible from your car also.
Tracey Davis | Expérience générale- Évaluation :
- 4
Site and staff represents U-Haul well. We will used again needed. Will recomm
robin hurdle- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
William Dorsey- Évaluation :
- 2
Le client n'a pas laissé de commentaire.
Ashley Early- Évaluation :
- 5
I give this experience a D+/C- do to the fact that I was given a compromised tow-dolly. My car came off of the tow dolly within 5 minutes of leaving the dealership, it was rolling in the street!!! No damage to my car. Next, the straps to the tires kept coming off for the first 3 hours of the trip causing me to have to stop and retighten the straps over the tires. The next day was no better. I nursed my car to the next stop before calling U-Haul and requesting a new tow dolly just outside of Little Rock. The trip was much better after that. But I feel it was unacceptable for the tow dolly to be so compromised. It could have turned out much worse.
NicolasPaul mclennan- Évaluation :
- 3
Everything was great except for your staff. All I said was the system was stupid. And I hurt their feelings and it turned into a big argument. Nice to know that's what you hire. All they could've said was sorry that's just our way. but they turned it into a big argument because they're feelings were hurt. Kept going well it's because.. it doesn't matter what it's because. Just say sorry that's our system. But instead they got mad and showed extreme unprofessionalism.
Brandy Barnes-Haden- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
LUKE LYNN- Évaluation :
- 5
Excellent
ANTHONY MEIS- Évaluation :
- 4
Please add tarps and straps to the list for items to sell for customers. Merci.
CHARLESHARRISON BENSON- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
VINCENT RODERICK TAYLOR- Évaluation :
- 2
Please improve your customer service skills overall. People do have other choices/services that we can choose. So if we decide to choose your establishment, we would like to feel welcomed and appreciated.
Terry Tutt- Évaluation :
- 3
Do a better job cleaning the trucks! Offer the help with taking boxes to the customers vehicle. Customer service was friendly. Tight squeeze between boxes on the floor and candy racks, very cluttered looking.
Sheila Woolard- Évaluation :
- 5
Great rental experience.
Robert Mclemore- Évaluation :
- 4
The person who helped me with the actual drop off was great. When I had a concern about being charged an extra day, the person at the UHaul main number was very helpful and put in a form (I forget the name) that sent my concern to a more local rep for their review. When that local rep just called me, she was a bit short with me, saying that they didn't have time to verbally tell customers the rental policies and that I should have read my contract more carefully. Everyone else had been so professional, this person just kinda stood out.
David O'Donnell- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David Vatis- Évaluation :
- 5
I had never used Uhaul before and was put in a horrible situation of moving out of state and being scammed. This was a nightmare. I came back to VA and was sent to Airline Blvd to store my items for a free month so I could get everything straight. The staff at this location was unreal. Immediately got me into a size unit that was convenient for storing my items. They understand I was in a situation that no one wants to be in and honestly took care of me. I worked with 2 younger guys at first ( I wish I could remember their names because they deserve a shout out ) and then finished up with Tyeva. These humans do not understand how much they all contributed to helping me out and I will forever hold gratitude for them. Uhaul better treat them right!
summer mathis | Premières impressions- Évaluation :
- 5
Tyeva runs a great operation there, fast, friendly service. Store was clean.
Robert Mclemore- Évaluation :
- 5
Customer service was excellent. Very helpful and friendly. Would recommend to anyone! Good job guys!!
Nahjma Boyd- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tia Arrington- Évaluation :
- 4
Have parking avaliable for customers, on the premises instead of telling them to park across the street.
Donald Thomas- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Adam Degenova- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Willie Hill | Expérience générale- Évaluation :
- 5
The truck was not very comfortable overall but no major complaints. However, your staff was very friendly and awesome overall. I would definitely do business at this location again.
Charles Brooker- Évaluation :
- 4
They would have gotten an excellent rating if they would have had the storage unit that I was first promised which was a 10x20 or larger
frances hess | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Devon Watkins | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Cynthia Creel | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
JESSICA PRESGRAVES | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Rodney Southall | Premières impressions- Évaluation :
- 4
My only complaint is your billing system. The full month payment should not be required if a storage is not used for the full month. My unit was due Nov 3rd but I emptied it Nov 4th and the full payment was still taken out of my account. The office personnel was told the week before of my intention s. New requirements should be made for situations like this.
Doryce Tabron | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Calvin Brooks | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tracey Davis | Online Move In- Évaluation :
- 4
1WAS CHANGED for one month STORAGEthat was to be Free the First month
Jacqueline Stephenson | Premières impressions- Évaluation :
- 3
The pricelike so many other things is to high. The reason for the average rating is the price.
Lee Dear Jr | Expérience générale- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
WILLIEOTIS WALKER JR | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brandon Moore | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Deedee Pinnix | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michelle Dukes | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Donita Sutton | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
JESSICA PRESGRAVES | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sheena Johnson | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Patrice Evans | Premières impressions- Évaluation :
- 5
I been using this company for 20+ years and never had a problem 👍👍👍👍👍
BARBARASWEAT RUMPH | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Santana Payne | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
AUDREY JONES | Premières impressions- Évaluation :
- 5
Staff was excellent for truck rental and storage. The whole team is friendly and helpful. I would absolutely recommend this location to anybody. Hard working team members.
Darlene Daniels | Expérience générale- Évaluation :
- 5
Fast and professional experience
Doryce Tabron | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
nijah stancil | Premières impressions- Évaluation :
- 5
Ty, Renee and all of the staff were very helpful as we moved out our recently deceased friend's belongings which had been stored there for the past 15 years. They were always courteous and professional and I would definitely recommend this store for your storage needs. Thanks for making a very stressful time a smooth experience.
RONALD FISK | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Truemeka Wallace | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Garnetta Saunders | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Latoya Burden | Expérience générale- Évaluation :
- 5
Thank you for assisting me with closing out my reservation and calling me to let me know it was taken care of. The entire staff has been nice on the 3 occasions I've used services at this location.
Andrew Palmer | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael Monell | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Diana Wade | Expérience générale- Évaluation :
- 3
I was told my storage was going to be a 104 dollars a month when I get there i.was told 159 dollars a month why say 104 dollars then say 159 dollars that's my problem ...with u haul storage...
Alonzo Ward | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Manetres Bell | Expérience générale- Évaluation :
- 5
Good community
Michelle Dukes | Online Move In- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Edita Marshall | Expérience générale- Évaluation :
- 5
Everyone was friendly and helpful. I was really impressed that the storage areas were clean. I hope and pray no bugs or rodents will get into my things. I'm thankful there was an available space for our things. Merci.
Richell Joyner | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Diana Wade | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Martha Jones | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Theresa Black | Expérience générale- Évaluation :
- 4
Initially I was told that the storage I reserved was unavailable and the representative on-site was unwilling to rectify the error however the manager heard the disagreement and rectified the situation to make a storage available for me which was appreciated.
ZANDRA SHEPPARD | Premières impressions- Évaluation :
- 5
I was especially pleased with the support from Tyeva Stone. She's smart, kind and a pleasant problem solver. All of the staff I encountered was very kind and secencerly helpful
William Carroll | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Aaron McCoy | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
TAWANA FRATER | Expérience générale- Évaluation :
- 5
Manager was amazing
David Jablow | Premières impressions- Évaluation :
- 5
Great!
MICHAEL DEBROUX | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
robin devine | Expérience générale- Évaluation :
- 3
Rates kept going up during this time when families are struggling to live.
DOMINICMAXWELL GORDON | Expérience générale- Évaluation :
- 5
I didnt think i would use the month of free storage i got for doing a one way move. But it sure was awesome to not have to pay anything when it turned out i needed it! Everyone at this location is amazing! Super kind, and helpful! Thank you all!
Alexander Doerr | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Barbara Nulik | Premières impressions- Évaluation :
- 2
Le client n'a pas laissé de commentaire.
Denisea Trotter | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
LOUISE OWENS | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Syneria Hall | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Louis Porterie | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Karen Pouliot | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Shavonte murphy | Expérience générale- Évaluation :
- 1
Auctioned my unit with my SS card and birth certificate in it and didn't work out a payment plan got told sorry for my loss
Andrew Bowman | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MARISA parker | Expérience générale- Évaluation :
- 4
Would have given Excellent rating except the gate was broken entering in the facility. Suggest fixing it. Other than that it was a pleasant experience. The Management staff is very professional.
Lindsay Willis | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
TALIA SPEARS | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
LaVania Diggs | Expérience générale- Évaluation :
- 1
When I signed up online, the website told me my first month would be free, only to then charge my card. I got a code for the gate to move stuff into storage, and it didn't work at all. I called the storage manager today to have a rude manager tell me "we only do that for out of state moves" and for the code "you have to get a card". No email I ever got told me about a card and the code didn't even work the initial time which was what she told me it was for. Also, why would the website tell me my first month was free when I signed up if it's not actually free! Poor advertising and exceptionally poor customer service.
Michele Miner | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
latrish trotter | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Arlisha Boykins | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tamara Trotter | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
John Walters | Expérience générale- Évaluation :
- 4
I had no problems during the 4 years I stored my items.
Carolyn Ledford | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
John Walters | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
alphonso graves | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
IVISROLANDO GAMEZ DOMINGUEZ | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
monique lynch | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
OSCAR JOHNSON | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Chawne Patterson | Expérience générale- Évaluation :
- 5
Excellent service. Very friendly staff.
Shiquita Hucks | Expérience générale- Évaluation :
- 5
Excellent service
Shiquita Hucks | Premières impressions- Évaluation :
- 3
Miss Robison has always been great when I go in but there was a thinner black woman working last night and I would rather take late fees than work with her again. She's incredibly rude and was eating the whole time she was ordering the guy helping me around. I would rather not have to work with her again.
MIKHAILKANOE SHIVES | Premières impressions- Évaluation :
- 2
Way over priced for a small unit outside, should have did more research online and got a better deal
Learthur Cross | Online Move In- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Antwion Demps | Expérience générale- Évaluation :
- 4
I have had storage there since 2013 and I was disappointed that I lost precious items up for auction. I have not been In this status but one other time during the pandemic for which I was hospitalized twice for Covid. I felt like I could have been given one more week to get my sentimental non replaceable items out. Was given discounted rate but needed my family items. Deeply saddened.
CAROL HALL | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
MARISA parker | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael Greenwood | Online Move In- Évaluation :
- 5
I had a wonderful experience using U-Haul storage company for the past 11 years thank you very much for your help and I would recommend you to other people who are interested take care and happy New Year.
LISA STEPHENSON | Expérience générale- Évaluation :
- 4
I noticed openings in the lower wall which could make easy access for rats and bugs. Ijs
MICHAEL GAUSE | Expérience générale- Évaluation :
- 4
All issues that arose was dealt with and resolved in a very efficient manner and I was very pleased with the results thanks
Jeffrey Doughtie | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MICHAE'ESSENCE SHEPHERD | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Stephanie Cary | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Amy Nagel | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Thurman Wilson | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Adell Seay | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
WAYMOND JENNINGS | Expérience générale- Évaluation :
- 5
Outstanding service
Jeffery Moultrie | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
LATEESHA UZZLE | Online Move In- Évaluation :
- 4
Small problem with a billing issue but was resolved in a timely manner. Facility is well lit and storage unit are well maintained and clean.
Prudence Enos | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Calvin Wilson | Expérience générale- Évaluation :
- 5
Tyeva was a life saver ! She immediately took care of a major issue that was missed by my original customer care advocate. Her professional and promptness to solve the issues was impeccable! The staff was also very friendly and helpful. Graciously Kelly
KELLY SZEWCZYK | Premières impressions- Évaluation :
- 2
First, there was supposed to be a free lock. NOPE! Had to go and ask at the office and was told all out and that I could purchase one of their other ones. Then had to walk all the way around to get back in because there is no key pad on that side of the bldging. Then tried to use the cart and ramps. The concrete ramp was broken on the end so created a VERY LARGE LIP to try and get over. The cart had a broken wheel most likely broken by the very large lip. Our furniture Dolly couldn't even maneuver well over this lip. Made it VERY MISERABLE AND DIFFICULT TO MOVE IN. ADDITIONALLY the door shut and locked us out while trying to move in so I had to walk to a different door to let us in. All in All it was a very frustrating move in with many a cuss word spoken!! . SO NOT HAPPY WITH THIS EXPERIENCE!!
Tuesday Alaniz | Online Move In- Évaluation :
- 1
My things were auctioned off in the middle of a pandemic and I was NOT given any written notices in advance
CLAUDINE EBANKS | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Destiny Brown | Expérience générale- Évaluation :
- 5
The staff expressed that reservations were being made online and over the phone for storage units that they did not have available, fortunately, they had the size I was looking for and the young woman behind the counter was amazing. She was waiting on 1 customer, and helping 2 co-workers and didn't miss a beat.
Beverly Finchum | Premières impressions- Évaluation :
- 2
The staff was new and struggled through the check in process. Their customer service skills were poor at best. It took over an hour to checkin due to the lack of knowledge. Everything I had put in the system when I made the reservation had to be put back in. After an extremely long move I was hoping to have everything run smoothly, your team did not make that happen.
Karen Davis | Premières impressions- Évaluation :
- 2
Employees should have more knowledge of how to navigate the systems software. I spent over an hour at the front desk to receive the keys for the U-haul truck and to receive my access card for the storage unit. Training should definitely be held more often to make customers experience more efficient.
Brittany Davis | Premières impressions- Évaluation :
- 2
The time I requested was not met. I requested an 8 a.m. pick up but didn't find out until I got there that my reservation time had been changed to 1 p.m. This threw my entire day off and I lost my help as a result of the change.
Barry Carry | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
WILLIAM STARY | Expérience générale- Évaluation :
- 5
We made reservations over the phone over two months prior to relocating from Florida to Virginia. When we finally arrived with a huge 26ft uhaul and a car being towed, they told us there are no units available. You can imagine the panic we felt that moment. Apparently uhaul (corporate) will overbook things but the units themselves are "first come first serve" at this location. Having said that, the staff accommodated us rather quickly and ended up finding a unit that just emptied out which was perfect for our things. Their customer service was fantastic and the people working there are very accommodating and work hard. Can't say enough good things about this location. Hopefully uhaul corporate can correct this booking issue. Overall very satisfied with my experience after it was all said and done.
Emmanouil Kiriakopoulos | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Amy Nagel | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michelle Reese | Expérience générale- Évaluation :
- 3
Cuándo fui a buscar al troqué me mandaron a dos diferentes direcciones porque cuando llegaba a la dirección que me decían que estaba el troqué no estaba disponible me tenían que mandar a otra dirección y perdía más tiempo
IVISROLANDO GAMEZ DOMINGUEZ | Premières impressions- Évaluation :
- 5
Great experience with storage due to staff and cleanliness, highly recommend to rent from this location!
SHARON RENDLE | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
william mckenney | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Patricia Joyner | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Marvin Ellis | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Natalie Brewer | Expérience générale- Évaluation :
- 3
The bottom of the storage door has a metal little lip to it and it should have a cover of some sorts, i sliced my ankle using that part to push down on the door.
Nicole henry | Expérience générale- Évaluation :
- 4
The team was very helpful and accommodating during a very busy time of day. Merci
Skip Gaskill | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Herbet Carey | Expérience générale- Évaluation :
- 5
They are the BEST!!! Give those girls a raise!!!!
Nicole Horton | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Juanita Dorsey | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
ivory giles | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Stacy Fennell | Expérience générale- Évaluation :
- 4
The gate was broken, but pending repairs. KT was very helpful, friendly, and ensuring public safety bu ensuring that CDC guidelines were followed. I really appreciate that!
Samantha Sixieme | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brent Howell | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
James Leathers | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Jael Wright | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jeffrey Walden | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
linda wartinbee | Expérience générale- Évaluation :
- 4
I had my bass boat and trailer stored there and the 7:00 PM closing time was inconvenient to make coming back from fishing.
Jon Troy | Expérience générale- Évaluation :
- 4
The manager there is awesome and always so understanding
Ashley Fitzgerald | Expérience générale- Évaluation :
- 5
Very good service. Best price I found.
Jon Troy | Premières impressions- Évaluation :
- 5
Only recommendation would be to have set spots for the RV/Boat storage lot that allows larger vehicles to get in and out
Bradley Conroy | Expérience générale- Évaluation :
- 5
Facilities were always neat and clean, no issues at all with storage unit
Robin Fletcher | Expérience générale- Évaluation :
- 5
Fast check in
Herman Sexton | Premières impressions- Évaluation :
- 3
My unit is a ltitle older and it's outside; so it's as good as I can expect.
Rodney Hall | Premières impressions- Évaluation :
- 4
It would be great to have keyless entry in to the gate, without getting out of your car.
Tamika Pierce | Expérience générale- Évaluation :
- 5
Fantastic staff, very freindly and helpfull
Bradley Conroy | Premières impressions- Évaluation :
- 3
Storage was good. But there are little bugs in all of my stuff. Not sure where they came from. But maybe there could be some type of bug repellant in the storage units. Or something. Thanks.
esther johnson | Expérience générale- Évaluation :
- 5
Great service
Jakeeta Walden | Premières impressions- Évaluation :
- 4
Staff have excellent customer service skills !
Caffey White | Expérience générale- Évaluation :
- 5
excellent service.
Roger Napier | Expérience générale- Évaluation :
- 5
Great deal and people
Bobby Brown | Expérience générale- Évaluation :
- 5
Very kind and attentive and knowledgeable/ She was patient.
CAROL HALL | Réservation- Évaluation :
- 5
Never had any issues w/ the facility or staff. Staff upon move-out was super friendly and helpful.
Morgan Taylor | Expérience générale- Évaluation :
- 1
My reservation was wrong
MICHELLE WATTS | Expérience générale- Évaluation :
- 5
All staff personnel were very helpful and accommodating, especially the gen mgt Tyeva Robinson. Thank you for helping my moving experience less stressful. Sincerely, C. Neely
Cynthia Neely | Expérience générale- Évaluation :
- 4
The service is a little slow but everyone there is usually very helpful.
cheri jankowski | Expérience générale- Évaluation :
- 1
I picked up a truck and in about 2 1/2 hrs it broke down in a bad area at night with my grandson and was never compensated for the inconvenience rather I was blamed for the trucks malfunction , how
Denise Flood | Expérience générale- Évaluation :
- 5
No comment
Angenita Sessoms | Expérience générale- Évaluation :
- 2
The worst experience with a large company like Uhaul that I've ever experienced. My items were damaged and I got absolutely no help as to replacing my things and I got the run around from staff.
Erica Hosni | Expérience généraleServices supplémentaires à cet emplacement
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