Super friendly staff. Rental process could not have been any easier. Return process was super quick
Ronald JCustomer Reviews for U-Haul Moving & Storage at Airport
Testimonials From Recent Customers
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AT THIS TIME, NOTHING. DO NOT FIX IT IF IT IS NOT BROKEN.
Robert Kabsolutely amazing! The manager David was absolutely incredible! Saved our lives! Thank you!
Cody MService was excellent, storage was convenient and easy to move in and out. Employees were all courteous and helpful.
William S | Expérience généraleI've rented from this location when we bought our house 1997. I think you moved down the road since then, memory fading. LOL The man who checked me in was well mannered dealing with the public & his helper went over the truck. Done in 15 minutes I think, but I wasn't timing them. Even directed towards the inside where seats were as I was waiting for my wife to arrive. I stayed outside because she was on her way. He remained talkative passing the time until she pulled in. Greatly appreciated. 5 stars for these 2 employees.
Alen BCoffee & donuts!! - only kidding!
RONALD TThey did an excellent job installing the hitch on our car and it didn’t take very long.
Maureen NPersonnel amical
mike zAfter hours return on the app was very easy.
Matthew Ji have used this location several times and always had a good experience. i will definitely be back.
RONALD SThe employees at this location were great!
ANDREW TKeep during what you during, great job, great people.
Robert CThe staff in Moon are excellent...Thadeaus in Ithaca was excellent also. He was very professional , courteous and willing to help me.
Michael CThis location is super.
Michael BEverything was great , nice and easy process definitely am coming back
Rich MLoved 30 days free storage !
MICHAEL F | Premières impressionsFriendly staff, always eager to help.
mike zExcellent customer service!
SCOTT AThey were absolutely so nice helped me hook my bike rack up to the hitch very patent with me. Excellent service and quick
Bob WI needed it by mid-day and they were happy to work with me to make it happen. I'm so happy that they were able to get it done in line with my tight schedule. Thank you very much!
Thomas RExcellent service, and fast install. Completed in about a half-hour, while I waited (I did not get wiring, just the hitch and install). Polite, great service, nice people! Couldn't be happier with my purchase. Making an appointment on-line was easy. I had to change my initial appointment install date, and that was easily done by calling my local U-Haul. Price for the hitch and install was the best I found, locally, and for $5, a lifetime guarantee, even if destroyed in an accident. I had a few questions, all answered expertly. Received appointment reminder notifications, first when i made the appointment, an update when I changed it, and on the day of the install. This was my 2nd hitch installation at this facility, the last hitch lasted 10 years on another car, the life of that car (sold that hitch with the car).
Thomas SI recently had a issue with a rental item, Mr. David Macieski, the General Manager was available to hear my concerns. He promptly addressed the issue and recognized my viewpoint. Mr. Macieski went above and beyond and made a corrective action that surpassed my expectations. I am pleased to say, I will certainly do more business with Dave and his team at U-HAUL.
Dan FExcellent Facility!
tifiney b | Expérience généraleEverything was great customer service and time was as stated.
Michael MService was excellent, friendly and knowledgeable. Was able to answer my multiple questions and made great recommendations. Will rent from this location again
Stanley CDavid the manager was excellent
Annette AGreat service very nice people’s here
jeffery lFantastic customer service from this location. May be the best service I've received from a location.
Ryan NPick up and drop off was very easy and the price was excellent. If I ever need a trailer again I won't hesitate to rent from here
Brian SS.O.
Lisa RNothing. The customer service is excellent. In fact, the rep that assisted knew we were for the long haul trip by noticing our luggage. Very perceptive and intuitive.
Rodney RCourteous, professional, and personable staff. They were attentive and thorough in this sale.
Bruce MMy original location/equipment was not available when requested. I received a phone call 15 minutes before I arrived (I was in transit), that i had to go to another Moving Center to secure a car trailer. The CSR on the phone was phenomenal..she apologized for the inconvenience, set up two possible locations to secure, and set forth the "reservation credit" due to me. Check in and hook up was quick, equipment was in good working order, and return was super quick
David BGPS
Michael GGreat staff fast pick and and return... the Van with a 148k miles was a little louder than most and the seat was well worn ...
Phil OExcellent transaction. Positive experience. Hitch quickly installed. Staff helpful and professional.
Robert DIn and out. Easy.
Mark SA really great customer experience. I had an emergency and manager stayed after closing hours to help me out. All interactions were terrific and well beyond my expectations. I will be back. Thank you!!
Harris JI always use this location. Never had any issues with availability and staff is very helpful.
TIMOTHY BQuick and easy transaction.
Steve PVery easy drop off at this location.
Roberat CI recommend you to all my friends.
david kS.O.
Robert DCustomer service was A+++++ at this location.
Walter SGreat quick in and out. Didn't hit you over the head if you go over a little. Personnel amical.
Robert VNot charge the customer $15 dollars for the SafeMove protection on a short and simple rental especially when the customer declined any protection plans because of the simplicity of their rental.
Connor BTruck was old, but very functional. Good value for the money. Staff was terrific.
James MMy only complaint was the lift door was frozen which took so long to free that I was late for the movers
Gary SI added an extra lock on my door somebody took it off. They got into my storage area but the U-Haul lock was still on there and my stereo is missing and I haven't had time to report it and I went to them the supervisor there and told him about it and he act like oh it didn't happen. I know he had a negative attitude about it and I was I was so upset that I moved out the very next week.
michele f | Expérience généraleUsed Moon township on University Blvd, Jessica was more than helpful she a n exceptional person who was informed and delitful to talk with.
Patty M | Premières impressionsWe had an issue with multiple people using the freight elevator on different floors. It would have been nice if 1 of the staff assisted with controlling the elevator so all folks efficiently had access to it.
Mark S | Expérience généraleThe unit was just for my sons stuff while away from RMU. The facility is extremely convenient and the young lady who checked me also made sure to take care of closing out the rental unit once I came back with the van. She remembered me and had already got the paperwork ready upon my return with the van. Now that's customer service!
Raymond C | Expérience généraleI couldn’t figure out the Shorty Wardrobe box. 1. When n we’re to fold and tape to seal box.
michele f | Premières impressionsJessica was a breath of fresh air that I needed after dealing with some physical issues and a lot of people who really shouldn't choose a customer service-oriented position for a lasting career. She was so friendly, personable, and went above and beyond to help me handle all of my U-Haul concerns and needs. I know Good is coming to her because she treated me the way she would want to be treated, and because of her, U-Haul's Airport location will always be my first choice from now on.
Amber B | Premières impressionsA pro-rated return on the leases would be a very strong loyalty factor I'd encourage the business to consider. I have zero complaints on performance and service, however.
DAVID K | Expérience généraleThank You, Kindly!
tamyrah m | Expérience généraleGood location...very good mgr
Shawn C | Premières impressionsClean, dry, and secure!
JEFFREY M | Expérience généraleDave the manager was very good to me. Very helpful and knowledgable.
Daniel B | Expérience généraleThey were kind and professional every time we had an encounter. Very understanding
Tammy C | Expérience généraleEmployees very helpful and friendly
gale b | Premières impressionsI used the "1 month free" after moving. The staff was very helpful. And the facility was easy to access.
Mike D | Expérience généraleNice unit and staff was great...the only issue is the rate was raised immediately after the first month by 28 %... that seemed a little shady.
Shawn C | Expérience généraleDave was always extremely helpful with me!! He was always very patient and kind especially when my husband was deployed over seas by always working with me regarding storage!! Highly recommend this Uhaul storage location!!!
Amanda M | Expérience généraleNot having lighting in the storage unit was a challenge . Otherwise excellent and efficient service.
Kimberly C | Premières impressionsThe only reason for cancelling the storage unit was because I became I'll and needed to cut expenses.
Carol Y | Expérience généraleThank you for your services
Wyman R | Expérience généraleStaff is super nice and helpful. I would definitely use again or recommend to friends and family.
deborah h | Expérience généraleExtremely clean and well taken care of facility with competitive pricing! I would highly recommend!
Karen R | Expérience généraleNice to have a month free after a move! Very helpful.
Mike D | Premières impressionsThe staff member that helped me check in was super helpful and informative. Took the time to explain the elevator system which I'm sure would have stumped me at some point. Took the time to walk me down and answered all my questions. His customer service was greatly appreciated.
Christopher B | Premières impressionsJake was very helpful when I first rented the unit. Sebastian was also very helpful when I was checking out. Thanks for everything!
Mary J | Expérience généraleThank you, kindly Have A Fantastic Day!
tamyrah m | Premières impressionsExcellent customer service and seamless storage unit check-in and cargo van rental. Staff friendly and helpful.
Paul Z | Premières impressionsvery helpful staff
John B | Expérience généralewas being charged for my storage unit i canceled months ago.
leah k | Expérience généraleVery pleased..
Todd S | Expérience générale$100 for a tiny broom closet sized storage is a compete rip off. And it made it seem like when I reserved it that it would fit the contents of a one bedroom apartment. Super disappointing
Allyse H | Online Move InU-haul Moon Township Pa is the best storage place I'm I've used! Thank you Val
valerie m | Expérience généraleVery knowledgeable and courteous staff
Ken R | Premières impressionsKeep up the good work.
David K | Online Move InI had some unplanned items show up for storage and had to get another unit and staff were fast and helpful to add a room for my use.
DAVID K | Online Move InLast gentleman that helped me was awesome. He was kind and very helpful.
Davith H | Expérience généraleGreat secure facility. Clean, quiet, and convenient. Optional sizes of storage rooms, carts available inside door to transport items to your storage locker. Loading dock for convenience. Got a promotional free month. Very helpful staff. Green area to recycle/reuse boxes and/or stuff.
jennifer K | Premières impressionsSomebody climbed over the wall in to my unit.... and stole several things....I didn't have insurance therefore I didn't notify you.... I'm very upset with this situation...that's what why I took my business to a different company....
Craig C | Expérience généraleThe storage area is kept immaculately clean. The staff was always very helpful and accommodating.
WILLIAM O | Expérience généraleFortement recommandé!
veronica w | Expérience généraleThe staff was outstanding and always helpful.
eileen f | Expérience généraleThe storage is not secured. Open for anyone to walk into the facility 24/7. Did not need to swipe access card to get into building, on elevator, or on second floor at 9p at night. Plus, they have big rat traps in the storage units.
CHRISTINA M | Premières impressionsDave, You and your staff provided top of the line service. I would recommend you to anyone with complete confidence. All the best, Joe
JOE R | Expérience généraleDave and his team are very helpful.
John M | Expérience généraleThe entire team was amazing. Everyone was very professional and very easy to work with. This was our second time working with this company and I highly recommend them.
deborah h | Premières impressionsThis facility is always clean, accessible and welcoming. Staff is helpful when you need them.
JUDITH H | Online Move InI would add some type of lighting in the storage units themselves.
ZINA D | Expérience généraleThank you for being open in this time of urgency.
Grant K | Premières impressionsGreat staff very helpful and efficient
Lewis O | Premières impressionsGREAT Service - Friendly, Pleasant and always willing to help in every way.
ZINA D | Premières impressionsI highly recommend this U-Haul Storage Facility. The staff are pleasant, competent and helpful. The facility is clean and easy to access, We were able to store our items there with confidence.
JAMES S | Expérience généraleT
John D | Expérience généraleThey were professional and considerate of my needs
karrin h | Expérience généralequick pleasant and helpful
Frank C | Premières impressionsNick was very helpful helping me set up my storage unit. I will be coming back for all of my moving needs in the future. Merci!
Matthew K | Premières impressionsClean, safe, friendly and very helpful staff!
Francois P | Expérience généraleBeing assigned storage unit was cumbersome. Secondary contact info had to be re-entered 4 times because of poor UHaul software.
David S | Premières impressionsVery good experience using the storage facility for almost 2 years. Clean and well maintained. The reusable box area and the unwanted furniture" section is a great way to recycle/reuse. Merci!
lynne a | Expérience généraleThere is a wonderful employee named Chris on site. He is friendly, professional, and solves any problem instantly. Other employees who work there are terrible. There's one with a ponytail. He's awful.
Seth C | Expérience généraleI want to say that the u haul rentals at Gablers Garage have been the best. I would highly recommend going to them. They have the Best service and were very reasonable and understanding!
Carie M | Premières impressionsThe staff was very professional and curtious
harry m | Expérience généraleDavid and his crew were extremely helpful and went above and beyond their duties to make sure that we were taken care of during our move. We felt like we were working with "family". HIGHLY RECCOMEND
Mary J | Expérience généraleEverything about the staff at this UHaul was top notch. Would get a unit here again if needbe.
Brett G | Expérience généraleYou can always trust UHaul for your storage. It's secure for your belongings, with convenient 24 hour access. Your belongings won't get wet or have any other problem.
Laura M | Expérience généraleDave and his team always do a phenomenal job and I couldn’t recommend this location enough.
Lindsey C | Expérience généraleStaff goes above and beyond to provide service.
Paul K | Expérience généraleThe Manager was very polite, helpful and knowledgeable.
Jessica R | Premières impressionsWell done.
Robert P | Expérience généraleMy storage facility was excellent. I've no complaints. Had I need a facility again I would not hesitate to use Moon Township storage.
lola w | Expérience généraleI found the place to be convenient and the staff very helpful.
JEFFERY H | Expérience généraleEverything was good, if the need arose I would easily come back for my storage needs.
CHRISTOPHER B | Expérience généraleThe facility and staff were good
Laura F | Expérience généralePlace was great only issue is that if you don't have a truck the loading dock is a hinderance. The elevator is a hit or miss if it decides to operate. Have to slam 2 or 3 times.
Winifred Q | Expérience généraleI absolutely love this facility - for storage and truck rental! The staff is the best! I cannot say enough POSITIVE words about them and the services!!! 5 STAR all the way!!
Barbara T | Expérience généraleThe people were helpful when I turned my box in. Very simple and quick process to return the empty box and I appreciate the staff at the moon township uhaul.
Jesse Y | Expérience généraleExcellent customer service!
Buffy M | Expérience généraleGreat customer service!
Buffy M | RéservationThis facility and staff have been the BEST!! I have had a lot of changes in my life over the last 3 months and this entire facility from rentals to storage has been awesome! Cannot say enough!!
Barbara T | Expérience généraleThe staff was very professional. No wait. They were even willing to work in the rain to get the trailer off! Je la recommande fortement.
Tapiwa C | RéservationThank you my experience was great with the use of your facility.
Don G | Expérience généraleMerci.
Suzanne A | Expérience généraleThe staff was friendly and professional.
David B | Expérience généraleI was very happy with the service at this location. The major downfall of this was when I moved out on April 23 which was 6 days after I paided $197 for rent on the 17th and Uhaul wouldn't refund any
JOHN M | Expérience généraleStaff was always very friendly and respectful.
Ada H | Expérience générale