I utilize U-Haul for my moving and storage needs. In most cases U-Hauls customer service has been great, I did not get the storage facility I was explained I was getting based on cost, I spoke with management and it was not resolved, it makes me Leary to ever utilize storage there again, I didn't even receive the $49 credit since the store manager never got back to me
Delilah S | Expérience générale
Customer Reviews for U-Haul Moving & Storage at Alexis Rd
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Customer service agent was helpful
Kenneth w | Premières impressionsI was very pleased.
LAURIE M | Expérience généraleToo long to comment
Tiauanna T | Expérience généraleStaff was also friendly and helped me find my unit.
Kyle S | Online Move InI thank you guys alot ,walked me through all the necessary paper ,answeed.all the questions,when done with unit what to do ,overall yes i would use them again
bryant l | Expérience généraleThey went over and above to help me. Thank you.
LAURIE M | Premières impressionsThe unit was outdoor storage, so it was not lit. This was expected. Very happy with the unit, no complaints.
James L | Expérience généraleI have water damage to my things I lost all my youngest daughters Heart Transplant letters from the donor family.I will never get them back .staff is very rude no communication at all with not putting notes in my account to never getting a call back
Julie P | Expérience généraleThe doors to get in are confusing and wouldn't allow access...took almost 15 mins to get in building....
Sharon W | Premières impressionsI had no problems at U-Haul on Alexis Road
RON S | Premières impressionsVeronica was very nice and helpful.
Justin S | Online Move InI ran into an issue with my storage and had to give it up I canceled my storage unit two Octobers ago and the U-Haul is still trying to charge me saying they still have my stuff in storage I've spoken to U-Haul Associates on a number of occasions and they all say okay and then few weeks later call me and tell me that they still have my stuff in storage and are asking for payment to keep it it doesn't make sense
Markese R | Expérience généraleVery professional
RICKY R | Premières impressionsI was up for a free month at 50 W. Alexis Rd and the storage unit was to small they didn't have any other storage units available. When I got to the other faculty at Jackman and Alexis I had to pay for my unit...when there units available at telegraph location
Yvette M | Expérience généraleI paid more then I wanted to
Jordan D | Expérience généraleThe staff is very friendly and helpful. I think this is the best Uhaul facility.
Andre L | Expérience généraleWilliam was, once again, a wonderful help for this transaction. He helped us with the move-in and the move-out. He was outstanding! He is friendly, helpful, and professional.
Steve B | Expérience généraleBy doing this online I still needed assistance from the staff. While they were friendly and extremely helpful I feel it kind of defeats the purpose of doing it online.
RONALD J | Online Move InI usually don't give the top rating but you were very good and very helpful. We will probably use you when we make our move to new home.
bill d | Premières impressionsI was told I had one size that was outside, told to finish my reservation online which I did. By the time I get to the store with the first load of hired help, the system is down. Can not find my reservation, card and code would not work. Upstairs unit. Trailers in the way making it extremely difficult to unload. Now have to get another unit which I CAN NOT afford and have to hire another crew to come help me. Not to mention the door didnt close last night. My crew was my extremely upset, we had to move a trailer to get in to upload. I was so embarrassed and will get out as soon as I can. I CANT AFFORD to pay for another unit while trying to rebuild as a single mother and get back into a house of our own. Very upset and literally cried over this.
Becky D | Premières impressionsKyle and the new guy were awesome! Answered all my questions and was patient. Thanks for all your help!
Jennifer S | Premières impressionsThank you for the excellent customer service for the last 3 years! I really appreciate it and love that even though I was gone for 3 years, my stuff was taken care of! Thanks so much!
Chelsea D | Expérience généraleAnd it allways small so good love it
FELICIA c | Expérience généralegreat storing things
AARON R | Expérience généraleFacility was clean and easy to access. The employees were always nice and helpful.
Megan K | Expérience généraleCharged me for a whole month on a storage unit when I only used it for a week..
JUSTIN S | Expérience généraleMerci
delora b | Expérience généraleI was treated with courtesy and respect.
LaTasha J | Expérience généraleThank you for giving us a great deal, I dealt with you many times before and will definitely deal with you again Thank you Karen Rodgers
Karen R | Expérience généraleGreat service!
SAMANTHA P | Premières impressionsI was treated with respect and in a timely manner
LaTasha J | Premières impressionsWay over priced
robert k | Expérience généraleI appreciate all of your efforts to help me at this difficult time in my life. The aftermath of the Tornadoes in Trotwood left me homeless yet grateful for all of the help U-Haul has provided me.
linda g | Premières impressionsSomeone had broke into my storage and uhaul never notified me! I had to find out on my own when I came back to get my things 2 years later. This storage place may "look" secure but it is NOT!
Lashunda L | Expérience généraleKyle on Alexis Rd - Toledo, OH was great! Lower your prices.
FAITH M | Expérience généraleMerci.
JAMI Q | Expérience généraleSo far everything is fine.
Jesse M | Premières impressionsThank you for your service to my needs in my needs!
AV K | Expérience généraleEveryone was friendly and helpful. A wonderful experience
Nadine H | RéservationSpencer and Nick were very helpful and I appreciate them, I'll be back next time I have storage needs!
Rhonda B | Expérience généraleIt would have been an excellent experience until move out day when I was told that even though I was paid till the 16th and moved out on the 2nd I would not be refunded for the 2 weeks that I didn't u
Patti M | Expérience généralegreat service
JOSEPH D | Expérience généraleNobody answers the phone. I am always directed to the corporate office in Arizona. No wiggle room when customers are behind on payments. Locks shouldn't be put on 3 days after a late payment.
Shelby S | Expérience généraleQuick easy and great customer service
joseph w | RéservationTerrible Experience. Call me if you really want the details. 419 309 0299
william c | Expérience généraleAlways had a problem with key pad staff was always nasty and have no customer service was feed up with the treatment had to find another storage company to move my belonging
ARTHINIA S | Expérience généraleI booked a uhaul for a one way and they messed up and gave me a local and tried to charge me 485 dollars for it and my storage room had water damage and roches in it when I moved through out my stuff
Ashley J | Expérience généraleLighting inside the storage locker.
Eric H | Expérience généraleThe manager, Spencer, was able to get us into a larger, more accessible unit. He was very helpful with a couple of other issues we had as well! Would definitely recommend this location.
Daina K | Expérience généraleThank you!!
MONIQUE G | Expérience générale