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Michael GCustomer Reviews for U-Haul Moving & Storage at Alma-Plano
Testimonials From Recent Customers
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Amazing experience! Thank you so much!
Kyle WThe manager Brandy Wakefield went above and beyond. Please give her and her staff any significant recognition that I as a customer feel they deserve thank you very much.
Frank D | Expérience généraleVery accommodating when I was late on payments and always made an effort to reach out and find the best resolution.
BRYENNA W | Expérience généraleVery helpful in my project and requests for additional information
Raymond B | Premières impressionsExcellent
caroline b | Expérience généraleNothing at all
Deirdre MThe truck that we were in was a 20 foot brand new Ford with less than 5000 miles on it. However, the air conditioning did not work, there's something wrong with the blower, it makes a loud noise. Thank goodness it was cool during the day that we used the U-HAUL And didn't have as much need for the air conditioner.
Nicholas HAll good , happy with services ,
Kate PWent on time and my pick up was ready for pick up. The return also was smooth, the employees were wonderful during both the times.
Pranay MRead the last comment.
Darrell HKeep up the good work
CHRISTOPHER SBrandy was amazing! I messed up my online order but she quickly fixed it and got me on the road quick. Excellent customer service! 奈
Christina GSpecial thanks to Troy for explaining with details, how everything works.
Guillermo M | Premières impressionsLeasing equipment from this location is fast and easy. Team is knowledgeable and they get you in and out quickly.
EDGAR OThe owners/employees were very professional and helpful. I will definitely rent a truck from this location again.
rebecca rStaff is a professional and all services are excellence.
Kevin KStaff was great, went over and beyond
Demetresae J | Expérience généraleQuick and easy.
Lori SThe online process is a hassle I still have to go in store to verify what equipment I can rent. The links sent from U-Haul to verify vehicle damage or condition didn't open in my phone so if there was any damage or concern I couldn't have addressed before leaving the lot
Jose AVery convenient. Friendly staff.
Darrell HVery Professional!
Jermery W | Premières impressionsI will use them again if I ever need to
dan j | Expérience généraleThe lady that helped us Brandi was extremely professional and courtesy to everyone in the store. You could tell she was extremely busy but handled it with ease. Will certainly come back again and highly recommend.
Robert BStaff is always friendly and helpful
katherine b | Premières impressionsHorrible experience
Tara AGreat service.
David KAlways reliable, clean, courteous My first choice for quite some time
Jason RAfter a family emergency, I needed a truck and a storage unit quick. Troy made the entire experience easy and painless. He was kind to a fault and knew exactly what he was doing. I'm very grateful for his kindness. I cannot stress that enough. I came in tired, stressed, worried and probably not thinking straight. Troy was just simply amazing.
jennifer o | Premières impressionsTroy, you are amazing. Thank you for making my experience seamless and painless during a super stressful time.
jennifer oStill waiting in a call back in regards to the issue of bad information given postponing my move and then my reservation on the 2nd day was cancelled by U-Haul making me go to a different location delaying my move even more and the additional miles I was told I was going to have also were not sent to the reservation that was set after that. The initial issue delayed my move by 2 days and cost me I called customer service and they were given my number and was going to contact me 469-559-3280 Shannon Beck
Shannon BGreat customer service!!
Darrel A | Expérience généraleEverything went smoothly. The vehicle I rented was perfect for my job. The attendant was helpful and professional.
david eI'm very happy with the lady that took care of me. She was fast and efficient and very sweet Highly recommend this company Thank you!
Laura MThe equipment return process via the app is obnoxious and tedious. The equipment return form link would not open and had to attempt five times. Fully backing out and trying again. Even when it opens it's slow.
Matthew TWe received a truck that had transmission problems and we had to return it an hour early because it completely gave out and didn’t want to accelerate at all
Xitlaly MAdd in the fold the blanket cost to the cost of blankets. Nicol and Dondi to have me fold blankets at the end of a hard day of moving is kind of silly.
Byron BSuper fast and easy check in and check out.
Reed HGreat place to store your stuff!
Mark M | Expérience généraleCustomer service representative that assisted me at the counter appearance is not very appealing nor inviting for a public facility. Excessive facial piercings should not be allowed to work customer service counter
Richard BThe customer service rep was super friendly, nice, and knowledable.
John RIt was a great experience! Troy was personable, informative and professional. I appreciate businesses that are run well with amazing personnel! It's a breath of fresh air!
Darren CThank you Especially to Troy who helped me
Danny MGreat service
True CJust to enter storage was a bit awkward!!
Diana SBrandy & Troy are AMAZING!!!
Chareka J | Expérience généraleNo issues all was great experience.
theresa r | Expérience généraleI love it
Anne B | Premières impressionsThe people that are working in this site were very helpful and friendly. I will definitely be back when I need a rental.
MARK RExcellent customer service.
Andrew GGentleman was super friendly. Truck was all maintained.
Kayla ZAucun
Ralph WUpdate available moving devices on app. item was not available when i arrived. Told they have only had 1 to offer for months. Made for a more challenging move without it. More importantly, The vehicle skidded a couple of times. Almost lost control. Hydroplaned!
Shannee JSurprisingly smell good
Shannee JJosh is the agent who took care of me. He was friendly, polite, and knowledgeable. There had been a snag when I was arranging the rental, and Josh worked right through it effortlessly. Even though I arrived 10 minutes before closing! Josh did a terrific job and I am very glad that you have him on staff.
Mark JBrittany was very kind & helpful to me. She did everything well!
Bregin CFirst i get there and he prints me a reservation for the uhal down the street, says he was out. Cool, but i get there and she says the reservation was canceles. I took 30 minutes to get to this one, and she says sorry their out. She tells me that the only person who has the truck im looking for is the one i just came from. So i had to go back, and he gets me signed up, and just throws me the keys basically, i asked how it works. He said as long as i knew mileage and filled it back to what it was, im good. He explained that after i drop off i need to do a check out online. Cool. Took pictures of the before dash and after. Parked where he said i should park it, cleaned it out double checked triple checked, then dropped the key off. App didnt work, so tried website in dropbox. It worked i think but it wanted me to take a picture of everything while filling it out i cant upload proof of mileage and gas. After all that im worried that im going to have to pay huge penalties potentially.
John BThe Man on staff was amazing and efficient.
Kerry RThe staff at this location was friendly smart very pleasant to deal with and they are assets to the company. It was a pleasure doing business with this location I highly recommend it to anybody in the area who needs U-Haul
edward bAWESOME location. 🌟🌟🌟🌟🌟
CELCIA BTruck AC was out. Driver door doesn't unlock with key. Service airbags notification on dash. And check engine light came on about half way through the day. It all worked out but there were lots of issues with the truck
Caleb VVery nice staff Very helpful!
Constance GMr. Mc Bride went out of his way to be helpful and accommodating. Much appreciated. Very nice quality young man.
Michael MTroy took care all of our needs efficiently.
Jason LVery professional and the guy was very kind. Would definitely rent again from here if the need arises .
Michael FOne truck was wrecked and the front and side smashed. It was drivable but it didn't seem safe so I asked for another. The second one was really dirty inside and out. Had not been washed or vacuumed, but was drivable. Also, credit card machine did work so employee had to use personal phone. I didn't feel safe giving my card but needed the van. The was an initial issue with printing but employee got it working. Must say the the employee helping me was excellent and very accommodating. I would definitely rent at this location again.
norva hThe husband wife team at this location are very kind people. Thanks for all the understanding & help I'm sure it takes to run a place like this. See you next time we need storage!
James B | Expérience généraleOnline Uhaul App is a joke.
Lisa EEveryone at this location has been very helpful. Would recommend this location highly!
MICHAEL P | Premières impressionsTroy and brandi are the most professional people I ever met and I’m only going to that location for now .. Best experience ever!!
Sagrario SThe movers we contracted through your services stole all my high end electronics!
Jake PThe office where you pick up your rental wasn't well marked. It appeared to be for the storage section only. The sign that mentioned rental pickup was on another building and not manned.
Susan HThis is a very friendly great location love how they works with you
Taja MOutstanding customer service!!! Yes I will tell friends and family. Keep up the good work!!
elvin w | Expérience généraleI had all sorts of issues the app and website trying to pick up. It took me almost an hour and like 30 minutes on the phone to get my vehicle.
Chadrick MBrandy did a really good job. A very kind person and I wish her luck in her life and her career. For a youngster, I hope she aspires to success, A good personality and very very helpful!!Uhaul is lucky to have her!!
stephine mThe desk was very unhelpful. He did not appear to like his job. Never once made eye contact and just types and never updates you. Was charged twice for rental. Gas level was told to me incorrectly
Gary CI'm not sure if it's just specifically this location that this happens to but I reserved a uhaul with the appliance dolly and small wooden cart to move items. Upon arrival the location only had the truck and not the moving equipment. I was told to go to another location to pick up the items. I went to the 2nd location just to be told they did not have the appliance dolly either. I decided to just rent a regular dolly and a wooden cart. I received the dolly but not the cart. When I asked her for the cart she looked at me confused and stated "you wanted that too?" By this time I had already lost an hour and couldn't lose anymore time so I just left without the wooden cart. Not having the proper dolly and cart made it very difficult to move my items which made me have the uhaul longer then I wanted to have it. All of the employees were friendly just not very helpful.
Charles BJosh provided excellent customer service.
James P | Premières impressionsThere's no personal available though we were managed to drop the equipment. You could put a tablet with a video call assistance in case of a customer needing help when no personal assistance available
Vijay VThey grossly overcharged us for the rental. This issue was corrected, but will make us hesitant to rebook with U-Haul.
Joshua DI wish there were more carts but you can't really control the rascals that steal them. Loved storage my stuff at this place and since it was walking distance, I felt like it was an additional closet in my home. Thanks for everything!
Brian M | Expérience généraleN.D.
ARIEL T | Premières impressionsStaff was very friendly and helpful!
Jeremy K | Premières impressionsTroy was very helpful with assisting CLOSING out my STORAGE Unit
Lewis T | Expérience généraleConvenient and professional,pricing within my budget.
theresa r | Premières impressionsThank so much for your good
Ronald F | Expérience généraleHad a problem with the storage place next door so we moved to U-Haul. Best decision I could have made. It's a little pricy but worth it.
Ainsley M | Premières impressionsStaff
Marc G | Expérience généraleI had my unit for 22 years. There was a manager special with the 1st and 6th month free. This was written on my contract. I would still be storing my property there, but the new manager said they would not honor the contract from U-Haul. I do not understand how a new manager, still being U-Haul as the company, can just decide not to honor a U-Haul contract. I removed all of my property but it was not easy since the facility only has one flat cart for the whole property.
JAMES L | Expérience généraleUntil the day I moved out , I would have highly recommended this facility. I moved out 2 days after my monthly fee had been paid. (Over $214)I inquired at the desk about a proration of my payment and was told that it was too complicated to do that with their computer system. How odd?
Catherine H | Expérience généralevery good service
Yassim M | Expérience généraleThe good thing about is the time work with me what do for living more convenient for my job, but this location it's small place for me and I do understand for security reason that is good that way but I hope otter uHaul location have big side storage can unload from the truck right in the storage that will help me and I think many more business owner like me will need the same way I use my storage.
Hung N | Premières impressionsBeyond expectation! Excellent!!!
Wang S | Expérience généraleMy sales person made the moving less stressful and manageable. Walked us through everything.
Sonia M | Premières impressionsManager and team very helpful.
David H | Premières impressionsGreat staff
Marc G | Premières impressionsMuch better than Los Rios, but the lack of manager for the local team was disconcerting.
flora d | Expérience généraleExcelente atención de la persona que estaba en la recepción. Muchas gracias.
Antonio R | Premières impressionsWe were extremely pleased with the professionalism exhibited by the staff. Every one of them was friendly and very helpful.
ruth g | Expérience généraleFriendly and knowledgeable
Tom C | Premières impressionsI reserved 2 units days in advance and had my reservation numbers, but the guy working there said they have to someone else who came in and wanted them. He said there was no units left.
Summerley R | Online Move InExcellent and well maintained facility. I had no problems at all accessing my air conditioned storage unit whenever I needed to. There were also extra carts to help me move items from car to unit and back. All moving equipment was available to purchase or rent. The front desk got a bit busy at times, but it was not too bad.
david e | Expérience généraleI dealt with two different people there, and both were very nice and easy to work with. The lady that worked there even gave us some water when she saw I was getting overheated. Overall a very pleasant experience. If I need a Uhaul again in the future this is where I'm going!
Dave B | Premières impressionsA little expensive plus the $7,95 unit insurance which I found out yesterday was NOT mandatory that was considered a option but I was told it was so I paid it. Had no choice. I was there almost 4 years so I paid a pretty penny. Thanks for helping me. I moved out yesterday 7/6/2022 Sincerely, Mark Gannon Unit# 1218 @ the Alma location Plano, Tx.
MARK G | Expérience généralePerson at the counter was quick & efficient, and went out of his way to help
carol h | Premières impressionsThe best UHaul location! Great staff and clean, well kept facility. Fortement recommandé!
Cynthia A | Expérience généraleThe owner was friendly, efficient, knowledgeable and just great! Happy that I selected this location.
Ashley F | Premières impressionsGreat service!
DESMUND W | Expérience généraleDustin, General Manager, and his wife were very attentive, patient, and professional in helping me decide on a unit size. He offered 1st month free and 20 % discount on upcoming 2nd month in honor of my military service. He informed me that the founder of U-Haul is a veteran. I secured the unit but expressed actual move-in around mid March. Dustin said he's willing to adjust the dates, to just call him when I actually move in my items. Excellent customer service.
Sonya J | Premières impressionsBest storage facility I have ever come across. The manager Dustin and his associates are awesome and extremely helpful person . I will highly recommend any one to do business with them .
muhammed i | Expérience généraleDustin and Nicolette couldn't be more helpful and more professional. They're my go to folks for moving and storage. I recommend them with no hesitation.
Ann B | Expérience généraleWell overall the stay was good, then we had a water leak and more then half of our stuff was ruin. When tried talking to manager to file a claim it was impossible. So still don't know how to file a claim to get out stuff fixed. We got one number to call and it was just the main number and couldn't get a hold of anyone
shawn l | Expérience généraleDustin always goes above and beyond to be courteous, professional and knowledgeable in every aspect of this location. I could not ask for a better experience from anyone else!!
Diane C | Premières impressionsAt first there was no cleaning personnel, but once they restaffed the area was super clean.
SHERRINA P | Expérience généraleThe front staff was very efficient & explained everything thoroughly.
Suzanna G | Premières impressionsFriendly and helpful in every way
Mary B | Premières impressionsExcellent service. We didn't end up using the storage facility, but the managers were phenomenal and efficient. Thank you guys so much!
Alexander K | Expérience généraleDustin was super helpful. Made me feel much more comfortable about my decision to get a unit.
Brian M | Premières impressionsThe staff there is on top of the list when it comes to caring for there customers and facilities! Top notch!
Dean N | Premières impressionsDustin was so helpful and provided great customer service. He made my move so easy! I will recommend this location to my friends and family.
Ebony P | Premières impressionsS.O.
JAKARI E | Premières impressionsI had a great experience. I came in on Friday to rent my space and unfortunately I did not have everything I needed, I met the lady which is one of the managers. She went above and beyond to help me She was very nice and helpful. I went back on Saturday and met the gentleman which he was excellent and helpful as well. I rented my space and I am sure I will be very helpful there. Thank you! You are great managers.
LOIS J | Premières impressionsFast and efficient
Mary B | Premières impressionsI never had problems always clean until the last couple of months it has a very bad odor I don't know if it's because they empty people's storage but soon you walk in to get to the elevator the smell is terrible but overall if I had to use the storage again it would be this one
PATRICIA R | Expérience généraleDustin and Noah were tremendous to do business with. They went above and beyond to be friendly, helpful and supportive. They certainly made a stressful situation tons easier to deal with. I'd use that facility again in a heartbeat, and I'd highly recommend them to anyone.
Kathy P | Expérience généraleGreat staff and location.
Daniel A | Expérience généraleThank you guys!!! Was exactly what I needed.
JEFFREY H | Expérience généraleDustin and company couldn't be more helpful. A pleasure to work with them.
Ann B | Premières impressionsOnly complaint was that both of my units had water in the back, looked like it was possibly from A/C unit discharge.
Hector A | Premières impressionsThe managers were very helpful and flexible to my needs. They made my stressful move bearable at the end.
Lori H | Premières impressionsNovah was very helpful, he was very patient in helping people
akshay k | Premières impressionsMy U-haul Helper was very friendly He showed me my unit explained everything to me, customer service 7 star
Lyquita W | Online Move InThe salesman and sales lady was very quick and Efficient. The salesman started taking care of us from the moment we walked through the doors he started to get us setup with our storage unit. He showed us the unit and how to gain access. The sales lady was very friendly and assisted us with a dolly that we were in need of. I appreciate them doing there job and taking care of the customer during this busy weekend.
Ernesto S | Premières impressionsAll the crew provided the best customer service possible
ADEL A | Premières impressionsThe staff has been more and helpful and seem to truly care for the customer. Sad to say but this seems to be the exception in business these days.
Randy H | Premières impressionsNational UHaul should do a better job supporting software issues- I was trying to check in for the 1st time and software was down nationwide leaving me in a terrible predicament. It must happen way more frequently tjan it should - you have great staff at my location- back it up with great software PLEASE
Catherine H | Premières impressionsWould use this facility again
Lucinda B | Expérience généraleExcellent service à la clientèle
Margaret B | Expérience généraleI have never experienced a place of business to go extra extra above and beyond and out of their way to ensure it's customers are thoroughly assisted in anyway possible. UHAUL Storage on ALMA Drive in Plano,Texas... spoiled me rotten. Anytime I needed help with something it was never a problem! Thank you all so very much for putting up with annoying me. You are the best ever!! So humble and grateful for all of your help and kindness. Very professional & above average knowledgeable too!
WILLIS L | Expérience généraleThe two people at the front desk were amazing!! I believe they were husband and wife. They were amazing, so kind and so sweet. Even whenever I had to stop the process to resolve my outstanding issue with Uhaul, they were very patient. 10/10 would recommend. Give them BOTH a raise! (;
Shantel W | Premières impressionsMckenzie and staff was so helpful this year helping me with all my needs and truck rentals. Not to mention Jason was very helpful my last days. He was so Nice and helpful. I will be back. I Love this location!!!
alma b | Expérience généraleTHANK YOU!! COMPLETELY HAPPY CUSTOMER :)
WILLIS L | Premières impressionsStaff was professional, helpful, and answered all questions. They made the experience enjoyable. I would highly recommend this location.
Jimmy P | Premières impressionsWhen I pulled up in my uhaul truck, the tenant ran out and was yelling at me to leave?? she said "Your not supposed to be here your supposed to be at the other side of town" ? I said "your telling me you have no storage units left to rent" ? She assumed before even asking and telling me to leave that I was there to drop off my rental truck. WHO DOES THAT? ABSOLUTELY UNACCEPTABLE
Jesse s | Premières impressionsMcKenzie was welcoming and accommodating! She did her best to make this part of my move smooth and I would highly recommend this facility if you have storage needs.
Ryan E | Premières impressionsThis U-Haul storage facility is the best very clean. The management and staff has excellent customer services. I recommend this Uhaul facility to anyone looking for a storage company.
Mona M | Expérience généraleU-haul met my expectations except for price.
Nina B | Expérience généraleI had continual break Inn first month and my storage code WAS given to an outside party to gain access into my store. 2.When I confronted the manager says oh Ms Crockett we cannot help u if your lock was picked -this being the case why should I offer insurance?? New boy cleaning for 2 days disabled my phone with an app and confirmed that he did it
Charlotte C | Expérience généraleOur agent Becky was very professional and helpful
Henretta M | Premières impressionsThe representative was awesome and very warm and knowledgeable. It helps to speak to someone that is so passionate about her job. I am the same way. And you can tell when people not only love what they do but they share compassion for others. Lastly I liked it because she made the experience real and was honest about the safetyhood about the location and knowing she lives on the property which tells me she will make sure it's looking great. I asked her about job opportunity iew which her pride shows
Charlotte C | Premières impressionsVery good customer service
Janice R | Premières impressionsI rented for 2 years and had no issues or problems, check I was easy checking out even better! Love the App, so customer friendly and convenient!!!
Debra B | Expérience généraleStaff was great. I had a payment issue but the store manager got everything worked out for me.
Feyadia W | Expérience généraleNever any problems with the staff or the facility. The staff was always helpful and knowledgeable.
MAUDE G | Expérience généraleEverything went smoothly. Easy check in and return.
Olugbenga D | Premières impressionsMarian has been SO helpful. I've been in & out of our 3 storage units a lot the last month. And she's always been there to answer questions & help me. I truly appreciate her.
DIVERSIFIED I | Expérience généraleVery bad experience the transport trailer was late and out if the way the guy w trailer was rude made me load car myself, the truck was out date and had a blowout when I arrived in Texas very experien
Jerome B | Premières impressionsOffice hours could be a bit longer, maybe open earlier.
BARBARA C | Expérience généraleThis location was convenient for me and has always been clean and well maintained. I also appreciated the cameras located throughout the facility and staff were frequent visible around the property.
DIRK L | Expérience généraleThe Uhaul Representative was knowledgeable about producrs and services, and very attentive to my moving needs.
Shelise T | Premières impressionsVery clean facilities and the staff was great.
Mona M | Premières impressionsThanks for letting me have my things. There were a lot of things that were not going to be able to be replace Thanks
Michelle M | Expérience généraleA pleasant business atmosphere,, needed to put in place a set of dependable movers and the ones I had left his cards @ the plac
Rajkumarie R | Expérience généraleThe support staff was really helpful and did an excellent job in connecting and later diconnecting the trailer to my SUV . Will definitely use this facility again
Mirza B | Expérience généraleWe are very pleased with our experience.
Elaine W | Expérience généraleVery polite and courteous
Ramona A | Premières impressionsI liked the space I rented , it was just a little expensive than Public Storage for the same sq.ft. Other than that everything was well.
Lumantha M | Expérience généraleStaff is very hard working and friendly.
loretta k | Expérience généraleStaff friendly and efficient. Storage space clean
annie e | Expérience généraleWater leaks in multiple places. My unit - 1118 - directly affected with 2 leaks. Manager was apathetic and offered no help. Definite liability. Writing Google review as well...thanks for the reminder.
Thomas M | Expérience généraleHave been very happy with services.
PAUL H | Expérience généraleWe used the climate controlled storage. It was great, far superior to storage units we had used in the past If I need storage again, this will be my first choice.
DONALD S | Expérience généraleGreat service!!!
vernell h | Réservationnone
CAROLE C | Expérience généraleA good solution for our needs.
BEVERLY K | Expérience généraleThe office helped me in so many ways.
SHELLY V | Expérience générale