Customer Reviews for U-Haul Moving & Storage at Alma-Plano

1 987 évaluations

3401 Alma Dr   Plano, TX 75023
(@ Parker)

(972) 516-1018

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(972) 516-1018

3401 Alma Dr
Plano, TX 75023
(@ Parker)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The truck that we were in was a 20 foot brand new Ford with less than 5000 miles on it. However, the air conditioning did not work, there's something wrong with the blower, it makes a loud noise. Thank goodness it was cool during the day that we used the U-HAUL And didn't have as much need for the air conditioner.

Nicholas Hogaboom 
Évaluation :
4

All good , happy with services ,

Kate Pirom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Pyrz 
Évaluation :
5

Went on time and my pick up was ready for pick up. The return also was smooth, the employees were wonderful during both the times.

Pranay Muppala 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demarcus Carmichael  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo Scott 
Évaluation :
1

Read the last comment.

Darrell Hager 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon Malone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Barth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL BRIGHAM  |  Expérience générale 
Évaluation :
5

Keep up the good work

CHRISTOPHER STANDBERRY 
Évaluation :
5

Brandy was amazing! I messed up my online order but she quickly fixed it and got me on the road quick. Excellent customer service! 奈

Christina Gonzales 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Assad Mouhaffel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Jackson 
Évaluation :
5

Special thanks to Troy for explaining with details, how everything works.

Guillermo Melendez  |  Premières impressions 
Évaluation :
5

Leasing equipment from this location is fast and easy. Team is knowledgeable and they get you in and out quickly.

EDGAR OTTO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

derric massey 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert Wassam 
Évaluation :
5

The owners/employees were very professional and helpful. I will definitely rent a truck from this location again.

rebecca russel 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henk Tilleman 
Évaluation :
5

Staff is a professional and all services are excellence.

Kevin Kim 
Évaluation :
5

Staff was great, went over and beyond

Demetresae Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall Delfs 
Évaluation :
5

Quick and easy.

Lori Smith 
Évaluation :
5

The online process is a hassle I still have to go in store to verify what equipment I can rent. The links sent from U-Haul to verify vehicle damage or condition didn't open in my phone so if there was any damage or concern I couldn't have addressed before leaving the lot

Jose Alcendra 
Évaluation :
5

Very convenient. Friendly staff.

Darrell Hager 
Évaluation :
5

Very Professional!

Jermery Wilson  |  Premières impressions 
Évaluation :
5

I will use them again if I ever need to

dan johnston  |  Expérience générale 
Évaluation :
5

The lady that helped us Brandi was extremely professional and courtesy to everyone in the store. You could tell she was extremely busy but handled it with ease. Will certainly come back again and highly recommend.

Robert Boyd 
Évaluation :
5

Staff is always friendly and helpful

katherine bowen  |  Premières impressions 
Évaluation :
1

Horrible experience

Tara Aubert 
Évaluation :
5

Great service.

David Koch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Mason 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal Dunmore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMAR JARAMILLO 
Évaluation :
5

Always reliable, clean, courteous My first choice for quite some time

Jason Rice 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent Stevenson 
Évaluation :
5

After a family emergency, I needed a truck and a storage unit quick. Troy made the entire experience easy and painless. He was kind to a fault and knew exactly what he was doing. I'm very grateful for his kindness. I cannot stress that enough. I came in tired, stressed, worried and probably not thinking straight. Troy was just simply amazing.

jennifer oneill  |  Premières impressions 
Évaluation :
5

Troy, you are amazing. Thank you for making my experience seamless and painless during a super stressful time.

jennifer oneill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Chandler 
Évaluation :
5

Still waiting in a call back in regards to the issue of bad information given postponing my move and then my reservation on the 2nd day was cancelled by U-Haul making me go to a different location delaying my move even more and the additional miles I was told I was going to have also were not sent to the reservation that was set after that. The initial issue delayed my move by 2 days and cost me I called customer service and they were given my number and was going to contact me 469-559-3280 Shannon Beck

Shannon Beck 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Collins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Collins 
Évaluation :
5

Great customer service!!

Darrel Arnold  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEEHAR THUMMALURU  |  Expérience générale 
Évaluation :
5

Everything went smoothly. The vehicle I rented was perfect for my job. The attendant was helpful and professional.

david ellison 
Évaluation :
5

I'm very happy with the lady that took care of me. She was fast and efficient and very sweet Highly recommend this company Thank you!

Laura Molina 
Évaluation :
5

The equipment return process via the app is obnoxious and tedious. The equipment return form link would not open and had to attempt five times. Fully backing out and trying again. Even when it opens it's slow.

Matthew Tigeart 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARLENE DREW 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan Carr 
Évaluation :
3

We received a truck that had transmission problems and we had to return it an hour early because it completely gave out and didn’t want to accelerate at all

Xitlaly Maciel 
Évaluation :
5

Add in the fold the blanket cost to the cost of blankets. Nicol and Dondi to have me fold blankets at the end of a hard day of moving is kind of silly.

Byron Byrd 
Évaluation :
5

Super fast and easy check in and check out.

Reed Hayes 
Évaluation :
5

Great place to store your stuff!

Mark Mcadams  |  Expérience générale 
Évaluation :
2

Customer service representative that assisted me at the counter appearance is not very appealing nor inviting for a public facility. Excessive facial piercings should not be allowed to work customer service counter

Richard Bennett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEEHAR THUMMALURU  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEEHAR THUMMALURU 
Évaluation :
5

The customer service rep was super friendly, nice, and knowledable.

John Roan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cedric webb  |  Premières impressions 
Évaluation :
5

It was a great experience! Troy was personable, informative and professional. I appreciate businesses that are run well with amazing personnel! It's a breath of fresh air!

Darren Clark 
Évaluation :
5

Thank you Especially to Troy who helped me

Danny Muzyka 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffini Mungia 
Évaluation :
5

Great service

True Cannon 
Évaluation :
4

Just to enter storage was a bit awkward!!

Diana Summers 
Évaluation :
5

Brandy & Troy are AMAZING!!!

Chareka Johnson  |  Expérience générale 
Évaluation :
5

No issues all was great experience.

theresa rogers  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephani Bailey 
Évaluation :
5

I love it

Anne Bello  |  Premières impressions 
Évaluation :
5

The people that are working in this site were very helpful and friendly. I will definitely be back when I need a rental.

MARK RICHARDSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david pallett 
Évaluation :
5

Excellent customer service.

Andrew Galvan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Breese 
Évaluation :
5

Gentleman was super friendly. Truck was all maintained.

Kayla Zumbaum 
Évaluation :
5

Aucun

Ralph Westmoreland 
Évaluation :
4

Update available moving devices on app. item was not available when i arrived. Told they have only had 1 to offer for months. Made for a more challenging move without it. More importantly, The vehicle skidded a couple of times. Almost lost control. Hydroplaned!

Shannee Johnson 
Évaluation :
4

Surprisingly smell good

Shannee Johnson 
Évaluation :
5

Josh is the agent who took care of me. He was friendly, polite, and knowledgeable. There had been a snag when I was arranging the rental, and Josh worked right through it effortlessly. Even though I arrived 10 minutes before closing! Josh did a terrific job and I am very glad that you have him on staff.

Mark Jacobs 
Évaluation :
4

Brittany was very kind & helpful to me. She did everything well!

Bregin Ching 
Évaluation :
1

First i get there and he prints me a reservation for the uhal down the street, says he was out. Cool, but i get there and she says the reservation was canceles. I took 30 minutes to get to this one, and she says sorry their out. She tells me that the only person who has the truck im looking for is the one i just came from. So i had to go back, and he gets me signed up, and just throws me the keys basically, i asked how it works. He said as long as i knew mileage and filled it back to what it was, im good. He explained that after i drop off i need to do a check out online. Cool. Took pictures of the before dash and after. Parked where he said i should park it, cleaned it out double checked triple checked, then dropped the key off. App didnt work, so tried website in dropbox. It worked i think but it wanted me to take a picture of everything while filling it out i cant upload proof of mileage and gas. After all that im worried that im going to have to pay huge penalties potentially.

John Bohmier 
Évaluation :
5

The Man on staff was amazing and efficient.

Kerry Rand 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John Golden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ingrid Owens 
Évaluation :
5

The staff at this location was friendly smart very pleasant to deal with and they are assets to the company. It was a pleasure doing business with this location I highly recommend it to anybody in the area who needs U-Haul

edward borsella 
Évaluation :
5

AWESOME location. 🌟🌟🌟🌟🌟

CELCIA BATEMON 
Évaluation :
4

Truck AC was out. Driver door doesn't unlock with key. Service airbags notification on dash. And check engine light came on about half way through the day. It all worked out but there were lots of issues with the truck

Caleb Valderrama 
Évaluation :
5

Very nice staff Very helpful!

Constance Gardner 
Évaluation :
5

Mr. Mc Bride went out of his way to be helpful and accommodating. Much appreciated. Very nice quality young man.

Michael Mcmillan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Bullard 
Évaluation :
5

Troy took care all of our needs efficiently.

Jason Lee 
Évaluation :
5

Very professional and the guy was very kind. Would definitely rent again from here if the need arises .

Michael Farmer 
Évaluation :
4

One truck was wrecked and the front and side smashed. It was drivable but it didn't seem safe so I asked for another. The second one was really dirty inside and out. Had not been washed or vacuumed, but was drivable. Also, credit card machine did work so employee had to use personal phone. I didn't feel safe giving my card but needed the van. The was an initial issue with printing but employee got it working. Must say the the employee helping me was excellent and very accommodating. I would definitely rent at this location again.

norva handy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philesha Bennett  |  Premières impressions 
Évaluation :
5

The husband wife team at this location are very kind people. Thanks for all the understanding & help I'm sure it takes to run a place like this. See you next time we need storage!

James Beckham  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAJIVKUMAR ASHOKAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alireza Hajhosseini Mesgar 
Évaluation :
2

Online Uhaul App is a joke.

Lisa Emmons 
Évaluation :
5

Everyone at this location has been very helpful. Would recommend this location highly!

MICHAEL PHARR  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVETTE VENTRY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herman Carroll 
Évaluation :
5

Troy and brandi are the most professional people I ever met and I’m only going to that location for now .. Best experience ever!!

Sagrario Salas 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melba Lewis 
Évaluation :
1

The movers we contracted through your services stole all my high end electronics!

Jake Perkins 
Évaluation :
4

The office where you pick up your rental wasn't well marked. It appeared to be for the storage section only. The sign that mentioned rental pickup was on another building and not manned.

Susan Hunter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Nguyen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYWANDA MAXIE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney Woods 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa Ayala 
Évaluation :
5

This is a very friendly great location love how they works with you

Taja Martin 
Évaluation :
5

Outstanding customer service!!! Yes I will tell friends and family. Keep up the good work!!

elvin webb  |  Expérience générale 
Évaluation :
4

I had all sorts of issues the app and website trying to pick up. It took me almost an hour and like 30 minutes on the phone to get my vehicle.

Chadrick Mustain 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Buss  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gayle Pinto  |  Expérience générale 
Évaluation :
5

Brandy did a really good job. A very kind person and I wish her luck in her life and her career. For a youngster, I hope she aspires to success, A good personality and very very helpful!!Uhaul is lucky to have her!!

stephine mahoney 
Évaluation :
2

The desk was very unhelpful. He did not appear to like his job. Never once made eye contact and just types and never updates you. Was charged twice for rental. Gas level was told to me incorrectly

Gary Camizzi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmed Altawil 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hannah smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashanda Gaddis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anna owen  |  Expérience générale 
Évaluation :
2

I'm not sure if it's just specifically this location that this happens to but I reserved a uhaul with the appliance dolly and small wooden cart to move items. Upon arrival the location only had the truck and not the moving equipment. I was told to go to another location to pick up the items. I went to the 2nd location just to be told they did not have the appliance dolly either. I decided to just rent a regular dolly and a wooden cart. I received the dolly but not the cart. When I asked her for the cart she looked at me confused and stated "you wanted that too?" By this time I had already lost an hour and couldn't lose anymore time so I just left without the wooden cart. Not having the proper dolly and cart made it very difficult to move my items which made me have the uhaul longer then I wanted to have it. All of the employees were friendly just not very helpful.

Charles Brown 
Évaluation :
5

Josh provided excellent customer service.

James Powell  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yavah Smith  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fei Cheng 
Évaluation :
3

There's no personal available though we were managed to drop the equipment. You could put a tablet with a video call assistance in case of a customer needing help when no personal assistance available

Vijay Vangala 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Farhan Sheikh 
Évaluation :
1

They grossly overcharged us for the rental. This issue was corrected, but will make us hesitant to rebook with U-Haul.

Joshua Dada 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryan Helmich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Minczewski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Devore  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna Mccutchen  |  Expérience générale 
Évaluation :
3

The office wasn't obvious and there wasn't any "equipment return" spot so it was a little confusing and NOT the location I had booked for my return. I was NOT happy about the change and there LOTS of the same size trucks already there so it's not like anyone was waiting on mine

CONNIE NIEBERLEIN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph Strange 
Évaluation :
5

The main office doesn't seem to have running AC in the middle of the Texas summer. Other than that, the truck and service was great.

Andy Tran 
Évaluation :
5

I wish there were more carts but you can't really control the rascals that steal them. Loved storage my stuff at this place and since it was walking distance, I felt like it was an additional closet in my home. Thanks for everything!

Brian Maier  |  Expérience générale 
Évaluation :
4

N.D.

ARIEL TAYLOR  |  Premières impressions 
Évaluation :
5

Staff was very friendly and helpful!

Jeremy King  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBBIE RICHARDS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY LAKES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Smith  |  Expérience générale 
Évaluation :
5

Troy was very helpful with assisting CLOSING out my STORAGE Unit

Lewis Traylor  |  Expérience générale 
Évaluation :
5

Convenient and professional,pricing within my budget.

theresa rogers  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Babak Davani  |  Premières impressions 
Évaluation :
5

Thank so much for your good

Ronald Foy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elvin webb  |  Premières impressions 
Évaluation :
5

Had a problem with the storage place next door so we moved to U-Haul. Best decision I could have made. It's a little pricy but worth it.

Ainsley Murnahan  |  Premières impressions 
Évaluation :
5

Staff

Marc Griffin  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felicia Wilson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Berridge  |  Expérience générale 
Évaluation :
3

I had my unit for 22 years. There was a manager special with the 1st and 6th month free. This was written on my contract. I would still be storing my property there, but the new manager said they would not honor the contract from U-Haul. I do not understand how a new manager, still being U-Haul as the company, can just decide not to honor a U-Haul contract. I removed all of my property but it was not easy since the facility only has one flat cart for the whole property.

JAMES LOSS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcia fisher  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol Johnson  |  Premières impressions 
Évaluation :
1

Until the day I moved out , I would have highly recommended this facility. I moved out 2 days after my monthly fee had been paid. (Over $214)I inquired at the desk about a proration of my payment and was told that it was too complicated to do that with their computer system. How odd?

Catherine Harrington  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Wilhite  |  Expérience générale 
Évaluation :
5

very good service

Yassim Merghni  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Kerl  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Micah Robinson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily Rodriguez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah Palcic  |  Expérience générale 
Évaluation :
5

The good thing about is the time work with me what do for living more convenient for my job, but this location it's small place for me and I do understand for security reason that is good that way but I hope otter uHaul location have big side storage can unload from the truck right in the storage that will help me and I think many more business owner like me will need the same way I use my storage.

Hung Nguyen  |  Premières impressions 
Évaluation :
5

Beyond expectation! Excellent!!!

Wang Sik Lee  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy Moothart  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS GRAY  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Infiniti Harris  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SENEN ARCHBOLD  |  Expérience générale 
Évaluation :
5

My sales person made the moving less stressful and manageable. Walked us through everything.

Sonia Mack  |  Premières impressions 
Évaluation :
5

Manager and team very helpful.

David Hearn  |  Premières impressions 
Évaluation :
5

Great staff

Marc Griffin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrel Arnold  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

george wheeler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis RAMIREZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Bales  |  Expérience générale 
Évaluation :
4

Much better than Los Rios, but the lack of manager for the local team was disconcerting.

flora de kock  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Upchurch  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Micah Castleman  |  Expérience générale 
Évaluation :
5

Excelente atención de la persona que estaba en la recepción. Muchas gracias.

Antonio Rojas  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Ivan  |  Expérience générale 
Évaluation :
5

We were extremely pleased with the professionalism exhibited by the staff. Every one of them was friendly and very helpful.

ruth guten  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON INGRAM  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashanda Gaddis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS BALL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD FRANK  |  Premières impressions 
Évaluation :
5

Friendly and knowledgeable

Tom Cushing  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Smith  |  Expérience générale 
Évaluation :
1

I reserved 2 units days in advance and had my reservation numbers, but the guy working there said they have to someone else who came in and wanted them. He said there was no units left.

Summerley Rodriguez  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Rosales  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline Joseph  |  Premières impressions 
Évaluation :
5

Excellent and well maintained facility. I had no problems at all accessing my air conditioned storage unit whenever I needed to. There were also extra carts to help me move items from car to unit and back. All moving equipment was available to purchase or rent. The front desk got a bit busy at times, but it was not too bad.

david ellison  |  Expérience générale 
Évaluation :
5

I dealt with two different people there, and both were very nice and easy to work with. The lady that worked there even gave us some water when she saw I was getting overheated. Overall a very pleasant experience. If I need a Uhaul again in the future this is where I'm going!

Dave Bronson  |  Premières impressions 
Évaluation :
5

A little expensive plus the $7,95 unit insurance which I found out yesterday was NOT mandatory that was considered a option but I was told it was so I paid it. Had no choice. I was there almost 4 years so I paid a pretty penny. Thanks for helping me. I moved out yesterday 7/6/2022 Sincerely, Mark Gannon Unit# 1218 @ the Alma location Plano, Tx.

MARK GANNON  |  Expérience générale 
Évaluation :
5

Person at the counter was quick & efficient, and went out of his way to help

carol huff  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana Baret  |  Premières impressions 
Évaluation :
5

The best UHaul location! Great staff and clean, well kept facility. Fortement recommandé!

Cynthia Ausmus  |  Expérience générale 
Évaluation :
5

The owner was friendly, efficient, knowledgeable and just great! Happy that I selected this location.

Ashley Fenrich  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wang Sik Lee  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis Weber  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Garza  |  Expérience générale 
Évaluation :
5

Great service!

DESMUND WHITE  |  Expérience générale 
Évaluation :
5

Dustin, General Manager, and his wife were very attentive, patient, and professional in helping me decide on a unit size. He offered 1st month free and 20 % discount on upcoming 2nd month in honor of my military service. He informed me that the founder of U-Haul is a veteran. I secured the unit but expressed actual move-in around mid March. Dustin said he's willing to adjust the dates, to just call him when I actually move in my items. Excellent customer service.

Sonya Jones  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina Zagoryanu  |  Premières impressions 
Évaluation :
5

Best storage facility I have ever come across. The manager Dustin and his associates are awesome and extremely helpful person . I will highly recommend any one to do business with them .

muhammed islam  |  Expérience générale 
Évaluation :
5

Dustin and Nicolette couldn't be more helpful and more professional. They're my go to folks for moving and storage. I recommend them with no hesitation.

Ann Broussard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAD NOMPONE  |  Expérience générale 
Évaluation :
3

Well overall the stay was good, then we had a water leak and more then half of our stuff was ruin. When tried talking to manager to file a claim it was impossible. So still don't know how to file a claim to get out stuff fixed. We got one number to call and it was just the main number and couldn't get a hold of anyone

shawn leary  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Berridge  |  Premières impressions 
Évaluation :
5

Dustin always goes above and beyond to be courteous, professional and knowledgeable in every aspect of this location. I could not ask for a better experience from anyone else!!

Diane Collins  |  Premières impressions 
Évaluation :
4

At first there was no cleaning personnel, but once they restaffed the area was super clean.

SHERRINA PETERS  |  Expérience générale 
Évaluation :
5

The front staff was very efficient & explained everything thoroughly.

Suzanna Gibbons  |  Premières impressions 
Évaluation :
5

Friendly and helpful in every way

Mary Bales  |  Premières impressions 
Évaluation :
5

Excellent service. We didn't end up using the storage facility, but the managers were phenomenal and efficient. Thank you guys so much!

Alexander Kirton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond Webber  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bonita robertson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

natsikayi pswarayi  |  Premières impressions 
Évaluation :
5

Dustin was super helpful. Made me feel much more comfortable about my decision to get a unit.

Brian Maier  |  Premières impressions 
Évaluation :
5

The staff there is on top of the list when it comes to caring for there customers and facilities! Top notch!

Dean Niblick  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERRINA PETERS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqueline Gills  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darius Hill  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose CORREA ALFARO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAKARI EVERETT  |  Expérience générale 
Évaluation :
5

Dustin was so helpful and provided great customer service. He made my move so easy! I will recommend this location to my friends and family.

Ebony Pennyfeather  |  Premières impressions 
Évaluation :
5

S.O.

JAKARI EVERETT  |  Premières impressions 
Évaluation :
5

I had a great experience. I came in on Friday to rent my space and unfortunately I did not have everything I needed, I met the lady which is one of the managers. She went above and beyond to help me She was very nice and helpful. I went back on Saturday and met the gentleman which he was excellent and helpful as well. I rented my space and I am sure I will be very helpful there. Thank you! You are great managers.

LOIS JEFFERIES  |  Premières impressions 
Évaluation :
5

Fast and efficient

Mary Bales  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tova Nissel  |  Expérience générale 
Évaluation :
3

I never had problems always clean until the last couple of months it has a very bad odor I don't know if it's because they empty people's storage but soon you walk in to get to the elevator the smell is terrible but overall if I had to use the storage again it would be this one

PATRICIA REED  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce bower  |  Expérience générale 
Évaluation :
5

Dustin and Noah were tremendous to do business with. They went above and beyond to be friendly, helpful and supportive. They certainly made a stressful situation tons easier to deal with. I'd use that facility again in a heartbeat, and I'd highly recommend them to anyone.

Kathy Page-Burt  |  Expérience générale 
Évaluation :
5

Great staff and location.

Daniel Arreola  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis Oestmann  |  Expérience générale 
Évaluation :
5

Thank you guys!!! Was exactly what I needed.

JEFFREY HAYS  |  Expérience générale 
Évaluation :
5

Dustin and company couldn't be more helpful. A pleasure to work with them.

Ann Broussard  |  Premières impressions 
Évaluation :
5

Only complaint was that both of my units had water in the back, looked like it was possibly from A/C unit discharge.

Hector Alvarado  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ASHLEY MCKINZIE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ranniqua Thomas  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori Cole Hansen  |  Online Move In 
Évaluation :
5

The managers were very helpful and flexible to my needs. They made my stressful move bearable at the end.

Lori Hansen  |  Premières impressions 
Évaluation :
5

Novah was very helpful, he was very patient in helping people

akshay kumar balagoni  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Torey Taylor  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ASHLEY MCKINZIE  |  Premières impressions 
Évaluation :
5

My U-haul Helper was very friendly He showed me my unit explained everything to me, customer service 7 star

Lyquita White  |  Online Move In 
Évaluation :
5

The salesman and sales lady was very quick and Efficient. The salesman started taking care of us from the moment we walked through the doors he started to get us setup with our storage unit. He showed us the unit and how to gain access. The sales lady was very friendly and assisted us with a dolly that we were in need of. I appreciate them doing there job and taking care of the customer during this busy weekend.

Ernesto Serrano  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johanna Ballard  |  Premières impressions 
Évaluation :
5

All the crew provided the best customer service possible

ADEL ALSAMMAN  |  Premières impressions 
Évaluation :
5

The staff has been more and helpful and seem to truly care for the customer. Sad to say but this seems to be the exception in business these days.

Randy Hill  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Channie Clifton  |  Premières impressions 
Évaluation :
5

National UHaul should do a better job supporting software issues- I was trying to check in for the 1st time and software was down nationwide leaving me in a terrible predicament. It must happen way more frequently tjan it should - you have great staff at my location- back it up with great software PLEASE

Catherine Harrington  |  Premières impressions 
Évaluation :
5

Would use this facility again

Lucinda Barnes  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Margaret Beardslee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwen Wood  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gidget Anthony  |  Online Move In 
Évaluation :
5

I have never experienced a place of business to go extra extra above and beyond and out of their way to ensure it's customers are thoroughly assisted in anyway possible. UHAUL Storage on ALMA Drive in Plano,Texas... spoiled me rotten. Anytime I needed help with something it was never a problem! Thank you all so very much for putting up with annoying me. You are the best ever!! So humble and grateful for all of your help and kindness. Very professional & above average knowledgeable too!

WILLIS LORNA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY KEOWN  |  Premières impressions 
Évaluation :
5

The two people at the front desk were amazing!! I believe they were husband and wife. They were amazing, so kind and so sweet. Even whenever I had to stop the process to resolve my outstanding issue with Uhaul, they were very patient. 10/10 would recommend. Give them BOTH a raise! (;

Shantel White  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Torey Taylor  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario Trevino  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orlando Cordero  |  Expérience générale 
Évaluation :
5

Mckenzie and staff was so helpful this year helping me with all my needs and truck rentals. Not to mention Jason was very helpful my last days. He was so Nice and helpful. I will be back. I Love this location!!!

alma brink  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zooni Butt  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick Goodman  |  Expérience générale 
Évaluation :
5

THANK YOU!! COMPLETELY HAPPY CUSTOMER :)

WILLIS LORNA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERI RIGGS  |  Expérience générale 
Évaluation :
5

Staff was professional, helpful, and answered all questions. They made the experience enjoyable. I would highly recommend this location.

Jimmy Parrish  |  Premières impressions 
Évaluation :
1

When I pulled up in my uhaul truck, the tenant ran out and was yelling at me to leave?? she said "Your not supposed to be here your supposed to be at the other side of town" ? I said "your telling me you have no storage units left to rent" ? She assumed before even asking and telling me to leave that I was there to drop off my rental truck. WHO DOES THAT? ABSOLUTELY UNACCEPTABLE

Jesse shirley  |  Premières impressions 
Évaluation :
5

McKenzie was welcoming and accommodating! She did her best to make this part of my move smooth and I would highly recommend this facility if you have storage needs.

Ryan Eichner  |  Premières impressions 
Évaluation :
4

This U-Haul storage facility is the best very clean. The management and staff has excellent customer services. I recommend this Uhaul facility to anyone looking for a storage company.

Mona Meeks  |  Expérience générale 
Évaluation :
5

U-haul met my expectations except for price.

Nina Brown  |  Expérience générale 
Évaluation :
2

I had continual break Inn first month and my storage code WAS given to an outside party to gain access into my store. 2.When I confronted the manager says oh Ms Crockett we cannot help u if your lock was picked -this being the case why should I offer insurance?? New boy cleaning for 2 days disabled my phone with an app and confirmed that he did it

Charlotte Crockett  |  Expérience générale 
Évaluation :
5

Our agent Becky was very professional and helpful

Henretta Muse  |  Premières impressions 
Évaluation :
5

The representative was awesome and very warm and knowledgeable. It helps to speak to someone that is so passionate about her job. I am the same way. And you can tell when people not only love what they do but they share compassion for others. Lastly I liked it because she made the experience real and was honest about the safetyhood about the location and knowing she lives on the property which tells me she will make sure it's looking great. I asked her about job opportunity iew which her pride shows

Charlotte Crockett  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa donner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne Bryant  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rhonda Taylor  |  Expérience générale 
Évaluation :
4

Very good customer service

Janice Rodriguez  |  Premières impressions 
Évaluation :
5

I rented for 2 years and had no issues or problems, check I was easy checking out even better! Love the App, so customer friendly and convenient!!!

Debra Bellamy  |  Expérience générale 
Évaluation :
4

Staff was great. I had a payment issue but the store manager got everything worked out for me.

Feyadia Washington  |  Expérience générale 
Évaluation :
5

Never any problems with the staff or the facility. The staff was always helpful and knowledgeable.

MAUDE GILMORE  |  Expérience générale 
Évaluation :
5

Everything went smoothly. Easy check in and return.

Olugbenga Doherty  |  Premières impressions 
Évaluation :
5

Marian has been SO helpful. I've been in & out of our 3 storage units a lot the last month. And she's always been there to answer questions & help me. I truly appreciate her.

DIVERSIFIED INSURANCE  |  Expérience générale 
Évaluation :
1

Very bad experience the transport trailer was late and out if the way the guy w trailer was rude made me load car myself, the truck was out date and had a blowout when I arrived in Texas very experien

Jerome Barker  |  Premières impressions 
Évaluation :
4

Office hours could be a bit longer, maybe open earlier.

BARBARA CLEVELAND  |  Expérience générale 
Évaluation :
4

This location was convenient for me and has always been clean and well maintained. I also appreciated the cameras located throughout the facility and staff were frequent visible around the property.

DIRK LOCKE  |  Expérience générale 
Évaluation :
5

The Uhaul Representative was knowledgeable about producrs and services, and very attentive to my moving needs.

Shelise Tillman-Grayson  |  Premières impressions 
Évaluation :
5

Very clean facilities and the staff was great.

Mona Meeks  |  Premières impressions 
Évaluation :
5

Thanks for letting me have my things. There were a lot of things that were not going to be able to be replace Thanks

Michelle Merrell  |  Expérience générale 
Évaluation :
5

A pleasant business atmosphere,, needed to put in place a set of dependable movers and the ones I had left his cards @ the plac

Rajkumarie Ramson  |  Expérience générale 
Évaluation :
5

The support staff was really helpful and did an excellent job in connecting and later diconnecting the trailer to my SUV . Will definitely use this facility again

Mirza Baig  |  Expérience générale 
Évaluation :
5

We are very pleased with our experience.

Elaine Wintory  |  Expérience générale 
Évaluation :
5

Very polite and courteous

Ramona Avery  |  Premières impressions 
Évaluation :
5

I liked the space I rented , it was just a little expensive than Public Storage for the same sq.ft. Other than that everything was well.

Lumantha MARTINEZ  |  Expérience générale 
Évaluation :
5

Staff is very hard working and friendly.

loretta kelley  |  Expérience générale 
Évaluation :
5

Staff friendly and efficient. Storage space clean

annie eubanks  |  Expérience générale 
Évaluation :
1

Water leaks in multiple places. My unit - 1118 - directly affected with 2 leaks. Manager was apathetic and offered no help. Definite liability. Writing Google review as well...thanks for the reminder.

Thomas Miller  |  Expérience générale 
Évaluation :
5

Have been very happy with services.

PAUL HARRIS  |  Expérience générale 
Évaluation :
5

We used the climate controlled storage. It was great, far superior to storage units we had used in the past If I need storage again, this will be my first choice.

DONALD ST CLAIR  |  Expérience générale 
Évaluation :
5

Great service!!!

vernell hackett  |  Réservation 
Évaluation :
5

none

CAROLE CANTRELL-HODGES  |  Expérience générale 
Évaluation :
5

A good solution for our needs.

BEVERLY KLECKNER  |  Expérience générale 
Évaluation :
5

The office helped me in so many ways.

SHELLY VAUGHAN  |  Expérience générale 
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