Customer Reviews for U-Haul Moving & Storage at Anaheim Blvd

4 789 évaluations

626 S Anaheim Bl   Anaheim, CA 92805
(On Anaheim Blvdbetween Lincoln and Ball rd, South of city hall)

(714) 774-9771

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(714) 774-9771

626 S Anaheim Bl
Anaheim, CA 92805
(On Anaheim Blvdbetween Lincoln and Ball rd, South of city hall)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

I requested blankets for my rental (order the rental at least a week ahead or so). 1. I was told on the morning of the rental (i was flying into the city to pickup it up) that the blankets were not available anymore. I had no time to request another place, very short notice. UHaul had plenty of time to get the blankets for me. So I would appreciate some kind of customer credit for my rental unit, so other people don't have to go thru this. 2. Fuel tank was not full, had to get gas myself. 3. Place was robbed several times per the manager telling me as well. I would like to see better security at the facility, maybe barb wire fence and alarms.

Paul NEUVILLE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL DETERMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES IWASAKI 
Évaluation :
5

The service was top notch. What I didn't like was having to drive 20 miles to pick up my trailer when there are Uhauls as close as a mile from me. I reserved a month in advance

Ken Nettebrg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED FLICKER 
Évaluation :
5

Not much ,really good customer service, thanks

CHRISTOPHER SMITH 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Esperanza Diaz 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joshua shin 
Évaluation :
5

The guys here are fast, friendly and efficient.

Marco Martinez 
Évaluation :
4

Everything went well. This was a one-way rental and the rep' was helpful in working out our plans for travel

RONALD POST 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarisa Lopez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne Peck 
Évaluation :
3

My photos wouldn’t upload, the app keeps crashing, I don’t want to be charged $20 just because your app is not functioning

Samantha Cepeda 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zahi kaskas 
Évaluation :
1

Get your employees to do a better customer service! " Not being rude with regular clients" Not nice location

Julio Gonzalez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer sandoval 
Évaluation :
1

Incredibly poor experience with U-Haul & a complete waste of time making a reservation! Receive a phone call 24hours before picking up the truck telling me they don't have the truck I booked and that I can drive an extra 10 miles to get a different Truck or take a smaller truck from their location with no discount. Finally arrive at the location to pick up the alternative truck and they tell me I can't drop off at the location I reserved but instead must drive further to an alternative drop off. waste of time waste of money. Recommend utilizing any other platform!

Robert O'Shaughnessy 
Évaluation :
5

U could have the size of the u haul displayed on the vehicle so we all can know by looking at the U-Haul what size it is for better decision on size we need.

DANNY JETER 
Évaluation :
5

Overall truck and service was great

Bryan Hunt 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodrigo Rodriguez 
Évaluation :
5

Your staff was very friendly, and helpful… Everything went very smooth, and I’m very satisfied, thank you!!!

Lee Hickman 
Évaluation :
5

picking up and return was quick and easy without any issues

Dorothy Cordova 
Évaluation :
5

100 % recomendado buenos carros y muy amables

Jose Juan Guzman Tavares 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Reyes  |  Expérience générale 
Évaluation :
4

get mote help, it took 35 min to get the truck, they were busy!!!

cristina martinez 
Évaluation :
5

Great customer service when picking up and dropping off

Brandon Liptak 
Évaluation :
5

Anthony and Jordan were great to work with. Made things easy from start to finish.

Maricela Tinajero 
Évaluation :
5

Very helpful answered all my questions. The whole process was made quick and easy and I appreciate the service .

Jerry Peevey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio Enrique TorresZarate 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony gonzalez 
Évaluation :
5

Serv was great. Employees were also very helpful

Edward Guerrero 
Évaluation :
5

S.O.

LORENZO SALGADO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Lamb 
Évaluation :
2

Employee with the black hat and glasses and beard was extremely unprofessional and unattentive. Didn't engage with me at all when I was trying to check in my uhaul. Everyone there had a great attitude except him.

Cesar Reyes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Mojarro 
Évaluation :
5

GREAT STAFF ! SUPER HELPFUL AND CHECKED ME BACK IN SAMEDAY.....AWESOME EXPERIENCE....THANK YOU

NATHAN GLEASON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

genessa corey 
Évaluation :
4

Staff have no people skills and seems like a know it all. Not very friendly at all!

Donald Bennett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Narisma 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ismael Aguayo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Brock 
Évaluation :
5

Zach was awesome, efficient, informative and the only one working .

Tom Emge 
Évaluation :
1

Customer service needs to do better as well as management. Went to pickup my trailer with reservation and when I got to the location was told it was not there and that I had to go to a different location. I asked why no one contacted me before getting there and they all just collectively shrugged and didn't have an answer, including management. I didn't want to drive that far so I asked for something they did have and they tried to verify my ID but my phone had no internet service in the location I was at. Asked if we could use a different way or use the wi-fi or even their phone but they said they could not do it and didn't have any other suggestions or solutions. Manager was just sitting listening and seeing the whole interaction and did nothing to help. Just sat there with his snack. I will never go back to this location or U-haul again and I will try and tell as many people as possible to never use this location or U-haul ever, for anything. I will write to as many reviews sites as I can find to post my interaction with them and how they are absolutely useless to work with or engage with.

Tac Lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean Winton 
Évaluation :
1

There's absolutely no communication with the customer during the pick up or if there are drop off issues. Charges are being made without explanation and money is being taken out without warning. There wasn't even a call to get verification or to discuss the situation. The pick up place was sketchy and didn't even have anybody at the location, I had to wait 20 minutes before the lady even got there. There were multiple USPS stickers on the door that showed that there wasn't anybody there. There was also three phone numbers on the door that stated if one of them doesn't answer to the next number. And then after waiting for her to get there, I had to do the extra reservation steps for 15 additional minutes which made me late to my Key pick up and apartment move-in; Which costed me more money with my apartments to push back the move-in date because of this. I purposely scheduled everything to be an hour in advance and U-Haul messed that up. Additionally, the U-Haul was given to me on E, which in no way was adequate enough to ensure that I would be Able to get to my next location. Which again was more money for me to pay. Now I'm being charged with $235, and a $300 hold on my account for damages that I didn't do. And if there were damages that were against my control, I would not be surprised for the horrible service Location that I picked it up from to have been the cause of it. The so-called damage stated that apparently an entire mirror was missing. I took pictures and videos before and after the service. If there was a mirror missing, I wouldn't of felt comfortable enough to even drive that big of a truck from inland Empire to Anaheim, let alone at night time. Pictures were submitted showing that the mirror was fine. Again, if there was an issue with the mirror, I'm sure it was the location. I picked it up from or the sketchy place I dropped it off at.

KIANA HOWARD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth Eiseman 
Évaluation :
5

The team was amazing on pick up and drop off

Seymour Wright 
Évaluation :
5

Keep up the good work 💪

brad simone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan Leingang 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron attias 
Évaluation :
5

Good staff, extremely helpful and assisted in properly attaching a 6x12 trailer for my move.

Daniel Schall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elijah Simone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge Fernandez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bill Curtis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy Camarena 
Évaluation :
5

We had a great experience. Thank you!

Nancy Withers 
Évaluation :
5

I always come here because of the equipment and professionalism of each individual.

Luis Villavicencio 
Évaluation :
5

The tailgate have a problem, is hard to close it.

Leslie Hooker 
Évaluation :
2

They were going to charge me a cleaning fee because the floor mat was dirty? Cleaned it at car wash and they are trying to charge me for 250? Gentlemen was very rude from the beginning. Very unprofessional. Will never rent from this location

Andrew Tufts 
Évaluation :
2

I had a return date of 1/8/24 I returned the truck on 1/8/24 handed the keys to the lady at the counter and still received a late return fee for returning the truck and I quote from the receipt here “returned 0 days late” to improve don’t scam people out of money

Kimberly Sarmiento 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Piranid Charoensak 
Évaluation :
5

Explain the insurance coverage when bought in store. If I buy the $15 per day insurance ¿why I'm not covered if is my fault?

Jose Zavala 
Évaluation :
5

Good customer service, I am very satisfied with the attitude they had with me, 100 %, GBY

Monica Vilchez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maricela nunez 
Évaluation :
5

Good service

Neftali Garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

German Espinoza 
Évaluation :
5

returned the vehicle with more gas than I received it with, but he wanted to say that it was less fuel than when I received the vehicle

Bill nazur 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale Emerman 
Évaluation :
3

Set up a bell that rings inside when a truck pulls up. Like the old gas stations of the day. Simple yet effective. Brings back nostalgia. It's part of what made America great. The thoughtfulness.

Jaimey Calderon 
Évaluation :
5

They help and there are good people like the the place

GREGORIO RAMIREZ 
Évaluation :
5

Thank you and your employees service and hospitality.

Robin Webb 
Évaluation :
5

Great service!

Maria Mejia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto Herrera 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alex freund 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thiah Trieu 
Évaluation :
5

Great service! Very thorough!!

Ana Teran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Whitcomb 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dayna Santiago 
Évaluation :
4

Day crew awesome, pm staff seems irrated... but I can understand, 5pm and on a Saturday, people want to be with their families... thank you for your great service

cesar Mercado 
Évaluation :
5

S.O.

Manuel Rodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen Berrigan  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Xuan Nhi De I Va Ho 
Évaluation :
5

staff was very thorough and accommodating. they answered all my questions in detail and made the whole stress of moving much easier. had a delay in returning the truck but they were really flexible and forgiving.

eva berry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Frias 
Évaluation :
5

Yall are awesome!

Angel Mendoza 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTINO BARANINIA 
Évaluation :
5

Everything was such a pleasant experience. Thank You.

Albino Avalos Lopez 
Évaluation :
5

Experience was better this time. Zachary was very helpful, great customer service. The person whi helped me when u returned was also awesome. I didn't get his name.

Russell Villaflor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent Riley 
Évaluation :
5

The person was very helpful.

HENRY CAMPOS 
Évaluation :
5

I told the worker the A/C didn't work and I had to drive with the windows rolled down. The cab must have been 100F. He didn't seem to care.

Kyle Coleman 
Évaluation :
5

Zach checked me in and made the process easy and seamless He was excellent

James Meier 
Évaluation :
1

Asst manager Zac needs customer service training

Scott Werner 
Évaluation :
5

The location could use more parking spots for its customers to switch out from their personal to the rental. I understand that sometimes people can get dropped off and all. But not everyone has someone that can drop the person picking up off. I think even a "LOAD AND UNLOAD" spot would be helpful. I use this service for transporting from one storage to another, and sometimes I get items that I need to take home. I had to park my car in the spot where they park the vans and move my moving equipment from the van to the trunk of my car and hope I don't get blocked in from a patron getting propane. But honestly this location is doing a great job with what they have. The staff has always been 100 % helpful and courtesy. My suggestion is something that I noticed from my visits trying to find a spot to park in the neighborhood and moving items between vehicles.

Angel Diaz 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jason Tirtorahardjo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adysan Schrom 
Évaluation :
5

Awesome service

Kiki Castillo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Conover 
Évaluation :
5

Todo excelente

Jose Gil 
Évaluation :
5

Workers were amazing and very friendly. Best experience I've had with U-Haul.

Jessica Sines 
Évaluation :
5

Excellent staff!

Elizabeth Duarte 
Évaluation :
5

Would definitely recommend and use this U haul location for future needs! Staff was beyond helpful!

LORIANNE FIERRO  |  Expérience générale 
Évaluation :
3

Unfortunately we were not able to get the storage size we needed so it was a hassle to load a trailer and our belongings not fit in the storage unit. However, Jose and Kevin were amazing! They were extremely helpful and willing to go above and beyond for my husband and I. Great customer service!

Sindy Hernandez  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Calvez  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mara Ramirez  |  Expérience générale 
Évaluation :
1

This is by far the worst experience I ever have had!!! The facility is so dirty and the unit was filthy had a huge rat trap inside no lock included, looked as though the unit has been broken into recently. There are homeless people, and gang. Members lurking about . I am going there tomorrow to ask for a refund and gather my things and move them some where else. I'm appalled especially since I had to pay $137 for one months rent and

Terri Franck  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene Anderson  |  Expérience générale 
Évaluation :
3

Staff was rude and make you feel uncomfortable

Ronaldo Lopez Mejia  |  Premières impressions 
Évaluation :
4

All was well with the unit, it was clean and had no issues while driving. Tow dolly functioned properly except for one small issue. One of the chain links that is tied around the car frame was hooked to the dolly end to end. The chain link was also twisted and tense, so I could not unhook it from the dolly to wrap on the car frame. I used an extra strap to tie the frame with the chain. Overall small issue, still happy with the service.

Raul Reyes  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisy Morales  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irma Suarez  |  Expérience générale 
Évaluation :
5

The owner and manager, Mr. Jordan Watson was wonderful!

Michelle Hill  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dokun John  |  Premières impressions 
Évaluation :
4

The inside is clean but the door in the back to storage area stinks of pee and poop(when we came back to store our items). But overall liked the convenience of online reservation and fast service

Stephanie Leon  |  Premières impressions 
Évaluation :
5

Jordan and his staff were exceptional and beyond very professional. Friendly, accommodating, and very flexible. Thank you for everything!

Michelle Hill  |  Premières impressions 
Évaluation :
5

The team was very helpful with getting us access and ensuring online promotions could be used with the rental. They also allowed us access to items with the facility to help us move things quicker and more efficiently. The team here is fantastic.

Bryan Cartell  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jose Montanez  |  Expérience générale 
Évaluation :
5

The truck was excellent. The staff at the storage unit was also excellent. The facility itself needs a little upgrading. Needs more carts on the Upper Floor to move things down the hallway. Other thank you again for making this experience just a little easier. But I would not recommend that facility. On the count of no elevator and the ceilings are very short made it a little more difficult especially since I am a 6 ft tall man. Have a great day thanks again

TIMOTHY MCKEE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zack alassaf  |  Expérience générale 
Évaluation :
5

Greatest Staff Ever!!! Jordan is an awesome Manager

Dawniece Spotwell  |  Premières impressions 
Évaluation :
5

Good work dudes.

DAVID OROZCO  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney Foster  |  Expérience générale 
Évaluation :
5

Friendly, courteous, knowledgeable staff. Well lit and clean. If I need storage again, this would be my first choice in the Anaheim area, in other areas it would serve as an example.

david frick  |  Expérience générale 
Évaluation :
2

Horrible storages and entrances

Rosa Arzola Arias  |  Online Move In 
Évaluation :
4

Everything was fine, except for the days that I wanted to close out my account. On one day, after waiting 20 minutes for the gentleman to finish fumbling with the printer, I was told he couldn't close my account, and that I would have to return the following day. On the second occasion, I waited for a while - even though the office was open, no one was in the store, or anywhere to be seen on the grounds.

JOSUE BARRIOS  |  Expérience générale 
Évaluation :
4

I did BUSSINESS with your company at the Anaheim location for close to 8 years, due to deteriorating health concerns I had to leave the state to be with family, thank you for your outstanding service. Ralph Owens. Ps, except for the rat drippings.

RALPH OWENS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILIP JON LOPEZ  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Grace Grey  |  Expérience générale 
Évaluation :
5

Eddie is a great Manager!!!!! Jordan is a great worker, very friendly and professional! Antonio helped us with great customer service!! The ENTIRE STAFF IS GREAT, PROFESSIONAL AND HELPFUL. GREAT PLACE

Elaine Davis  |  Expérience générale 
Évaluation :
3

no comment

Susan Day  |  Expérience générale 
Évaluation :
5

Do I received any money back I did leave early

Marshal Mitchell  |  Expérience générale 
Évaluation :
4

Everything was very well explained so I understood what was expected in signing up for a storage unit. The young man who helped me was very professional and explained everything.

Susan Day  |  Premières impressions 
Évaluation :
5

Merci.

Jeanine Elzie  |  Expérience générale 
Évaluation :
1

Will never recommend U-Haul.

Teresa Milch  |  Expérience générale 
Évaluation :
4

Good experience with staff. A little hard to get into since it is compact and stuffy in the halls. Twice when I came by there were people loitering around the area which made me a bit uneasy. Thank u.

PATRICIA DE SANTIAGO  |  Expérience générale 
Évaluation :
5

Was very pleased with facility.

Kevin Bayless  |  Expérience générale 
Évaluation :
5

Very helpful and accomadating.

bob haas  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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