Customer Reviews for U-Haul Moving & Storage at Arden Way

2 175 évaluations

1324 Arden Way   Sacramento, CA 95815

(916) 993-5710

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Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(916) 993-5710

1324 Arden Way
Sacramento, CA 95815

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Cory - the site Manager - was extremely helpful whenever I ran into difficulty trying to rent a truck - I have been with U-Haul for years He Is the most personable knowledgeable experienced person I have met at U-Haul He will always be my go to guy to get things done in the future

BOB SHRADER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eliseo meza 
Évaluation :
5

The customer service team was very helpful.

shannan williams 
Évaluation :
5

amazing service, the manager was kind

DESTINEY CAVAZOS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SATISHKUMARREDDY BANDLAPALLI 
Évaluation :
5

Best U Haul location ever!

Emily Searls  |  Expérience générale 
Évaluation :
5

THE PEOPLE WHERE THE BEST PART!

NAYELI MAYER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Lulow 
Évaluation :
1

My storage was robbed they stole about 10 000 worth of stuff. Only there one month. There are no cameras manager refused to help me. If I ran the place I would do everything to help my customers didn't phase him a bit and the girl that works there had to different reasons why they put a lock on it first she said it was open then she said my payment was denied that was not true cause I paid vet. 600 on the 5th they bill on the 1st. They never notified me at all they have my number and email if It was open I know it was locked my lock was still on it. there was some kind of Slim Jim up the side of the wall when she removed the lock she pull it out. Don't let the card sliding and alarm setting fool you. I believe It was an inside job I know it was.

julie mcpherson  |  Expérience générale 
Évaluation :
5

I think the location is excellent and Corey was very professional and courteous, I will be back to this location.

MACARIO AGUILAR 
Évaluation :
5

Is wish there were more Corey in this society He is a quiet gentleman and representing your company so well, Nader Monem President Commercial kitchen Design and Consulting

NADER MONEM 
Évaluation :
1

you charged me 55 dollars when i only traveled 17 miles wow your trucks get 4 miles per gallon and you never revealed a 30 dollar gas surcharge to me when i rented

Michael Iadanza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willis White  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantelle Comeau 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Johnson 
Évaluation :
5

Quick and easy rental. Customer service was helpful and pleasant. Christian was really nice.

Mara Wildfeuer 
Évaluation :
5

Nothing the customer service is was great and really help me out in my time of need

Stephanie Howard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed Fowler 
Évaluation :
1

I was given a fake number from the manager, and was also given a 24ft truck with no gas cap.

Ashleigh Gutierrez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron Ruiz 
Évaluation :
4

manger was great and very helpful.

Derrick Bell 
Évaluation :
4

The staff was really nice and thorough with the move in process. The facility was nice and clean and up kept as well.

alina caldas  |  Premières impressions 
Évaluation :
4

Let the customer know if there’s a credit going back on the credit card other than that everything was great

Alphedia L coleman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nichole Creer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

riccardo tonelli 
Évaluation :
5

I want to cite the compassion and excellent service demonstrated by Corey Brown. When we arrived, all the computers (for U-Haul) were down. He lent us a dolly and blankets so we could begin work. He later called us as soon as the computers came up to pick up the truck. His manner of speaking with everyone was calm and exemplary in a tough situation. Excellent employee for U-Haul!!!

David kissinger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal Higgins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lavonne Meyer 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Markus Thesman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY SAETERN 
Évaluation :
1

We scheduled to have 1 of 4 boxes picked up at 9:00 am. When we got there they had us picking up 4 boxes at 10:00. Once everything was done they told us the system showed we picked up 4 boxes and they haven't been able to correct this 4 days later. Ridiculous!

chandra Scott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurene Berkley 
Évaluation :
5

Cory is great

enice white 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vince Hairston 
Évaluation :
5

Great customer service real helpful an friendly

carl perez  |  Premières impressions 
Évaluation :
4

 Very nice, very nice people. Clean facility Outstanding workmanship Very nice location. I will rent again 5 star rating from Clarence chocolate junior.

Clarence Chocklin 
Évaluation :
5

Corey and the staff were great! Very professional, took care of everything quickly and efficiently. I've used several locations over the past 2 weeks on a work project, and this location by far was the easiest to work with. Thank you again!

Sarmento Gouveia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eimaan ali 
Évaluation :
5

Front check out was friendly and professional.

thai lao 
Évaluation :
1

They broke the lock and stole my stuff.

Ryan Constien  |  Expérience générale 
Évaluation :
5

We had a fantastic experience on both coasts. All staff was friendly, punctual, and helpful.

Seth Keller 
Évaluation :
5

Great service thank you !

Fred Martin 
Évaluation :
1

My unit was burglarized and the insurance did nothing neither did the staff they didn’t care that’s why moved to another location

Michael Casper  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Kellar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dina Carlson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

norma coronado 
Évaluation :
3

Driver leather seat ripped, headlights were dim, Gear shift misaligned when putting truck in gear and no dolly provided. App check in keep glitching on me when uploading photos.

MATTHEW SLOAN 
Évaluation :
5

Corey was awesome. Thank you!

Curtis Splan 
Évaluation :
5

You were professional , helped me out nicely. Thanks

michael Hernandez 
Évaluation :
3

My reservation started off horribly by having to switch to the Arden location because they didn't have my truck ready at the location I reserved it at. The truck I got didn't have the part that holds the dolly to the side of the truck, so I made sure I didn't get charged for it. When I talked to customer service to have my name put on the account, as the reservation was technically under my wife's name, they didn't actually add me to it, so when I called to reserve the truck for another day they had to call her instead, which was an inconvenience at the time. Overall the entire reservation was below average, but the Arden location was fine.

BREANA ROBERTSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA RODRIGUEZ 
Évaluation :
5

Speedy in and out, will definitely go again. Tried calling before I went but they could use improvement on the phone side customer service side. In person though a 10!

ANTONINO DOMINGUEZ 
Évaluation :
1

I was not able to access my unit after office hours even though it was within the access hours. I tried to reach out to the manager and he never responded. I went in the next day to the office and waited for 20 minutes for anyone to show up, it ended up being the manager who was on his phone the whole interaction. Worst place, do not rent here. The location on Glenrose was wayyy better

Yahaira Cardozo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OKSANA MORHUN  |  Premières impressions 
Évaluation :
3

Did not have dollie's in truck as requested. Didn't know until too late.

Jennifer Rossi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony calabro 
Évaluation :
5

Christian was amazing helping me rent my car cargo van. He was very patient, high knowledge of information with the company. He walk me out to my cargo van and even pulled it up for me from parked back on the wall. Thank you so much Christian we need more people like you you are wonderful amazing person. Keep up the good work I see you definitely being a manger moving up real soon :)

Tierra Scott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMERON PATRICK CARTER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar Sanchez 
Évaluation :
2

Train staff more adequately on how to hook up a trailer. There was a-lot of confusion on how to move a trailer that was in the way of the trailer they were renting me. The gentleman who was hooking up the trailer to the truck wasn't very confident and didn't have a lot of experience with the process. I assisted him since I have done this many times, but if there was someone who doesn't know what they are looking at the trailer wouldn't have stayed on their vehicle for very long.

RICHARD FLANDERS 
Évaluation :
5

I dropped the truck off at the Arden and 80 location where this really nice Hispanic guy with blue eyes helped me. The people in the building also helped figure out a weird charge that popped up for no reason. They waived the weird charge and I was on my way. Thank you U-Haul I will be coming back if I ever need help moving again.

Brittney Wells 
Évaluation :
5

This location is my go to for all my moving needs

Nigel Buggs  |  Expérience générale 
Évaluation :
5

Just a simple drop off for me but they did a good job checking me out.

Joshua Forwood SPEC-TRAILER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ingrid Pinkett 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARLENE CONTRERAS  |  Expérience générale 
Évaluation :
3

We didn't really interact with the person, she just took the keys and said I would receive a final receipt.

Charlene Kile 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Torres 
Évaluation :
5

Thank you, Corey!

Betty Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUHAMAD MUGHIR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julius monteron  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keiante fox  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Baker  |  Expérience générale 
Évaluation :
5

Bottled water. coffee. For the people that's working hard. It's just a thought, don't really need it, but that would approve the business there.

Anthony Mccauley 
Évaluation :
4

Corey was very helpful, the process was smooth.

Megan Hopper-Young 
Évaluation :
5

What a clean truck good auto to customer service.

MOUTASEM KAWARIT 
Évaluation :
5

Cory the manager is a great person he always go up and over his job to help I really appreciate him

Azure Brewer  |  Premières impressions 
Évaluation :
5

N/a

Nigel Buggs 
Évaluation :
5

Quick sign up and brand new facility.

Anthony Williams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY SAETERN 
Évaluation :
1

The worst experience I have ever had with U-Haul and I've been renting from u-haul for 30 years. When I get there the gas cap has been removed and is dangling and the truck had a quarter tank of fuel I'm new to the app for the 24/7 pickup and I'm not that tech savvy but I know it never prompted me to take any pictures. I have rented from U-Haul long enough to know so I took pictures myself it had the proper mileage on it that I was picking it up it had the gas that was in there in the photo so I figured I'm covered, wrong the manager tries to charge me as if the tank was full when I go to show him the picture he won't even look at it the rudest management I have ever dealt with in my life I will never go to that location again. I may never use U-Haul again that's how bad it was they charged me for cleaning it it was pouring rain the whole time I had it and they charged me for washing it I've never washed a U-Haul truck when I brought it back never not once did I have to actually physically give a car wash to a U-Haul and I've never been charged.

Jon Anders 
Évaluation :
1

After I picked up the trailer and brought it home to start loading it, I saw that U-Haul failed to remove a lock that was on the door!!!!!! I called support, and they were helpful, but it would take too long to send someone out, so I bought a bolt-cutter ($17,99) and removed the lock myself. It was clear that the U-Haul dealer must not have even checked in the back of the trailer, or they surely would have seen the lock on the door. The dealer should be required to explain how to open and lock the back door, so that they would notice locks, or items still left inside the trailer, etc.

Roger Pearson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen Peebles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY SAETERN 
Évaluation :
2

Le client n'a pas laissé de commentaire.

REGINALD CAPERS 
Évaluation :
1

I was charged insurance when I had my own and was told I couldn’t get reimbursed for being charged for it

Clemmieka Fields 
Évaluation :
5

Nothing Cory is amazing, friendly, and efficient. He's the only one there and always gets me in and out.

CHRISTOPHER bell 
Évaluation :
3

The alarm kept going off while we were trying to unload. The staff were very friendly although slow.

Elizabeth theyer  |  Premières impressions 
Évaluation :
5

The Manager Corey Brown was very helpful and always professional.

Alpha Wright  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleksei kislin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTA MORRIS  |  Expérience générale 
Évaluation :
4

Don't make reservation's for trailers unless the customer knows they have the light plug! Thanks God bless

Charmaine Evans 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson Rodriguez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene Gonzalez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanza Lutin  |  Premières impressions 
Évaluation :
5

Nothing! The lady that helped me was so nice and friendly and she explained things to me. She was great!

Yolanza Lutin 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jose belmonte 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike maloney 
Évaluation :
5

Add trash cans inside the storage facility, along with a couple of carts

LUIS BARJOLS 
Évaluation :
5

The staff there is awesome in every way Corey is a great manager and he and his staff really cares a lot about the people who rent the storages there my hands off the Corey and his crew God bless you guys in every way

LESHON MITCHELL  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIMMY SAETERN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE HOFFMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Baptista 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY HUTTNER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

INGRID PINKETT  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan Colgan 
Évaluation :
5

The access hours to the storages would have been better for people who work and get off late. Most storages are closing their access at 10pm

SANDRA LOPEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane dobbs 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorraine Lee 
Évaluation :
3

You must go inside for help

Jeffrey Urbina 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miles beach 
Évaluation :
5

Merci.

Bum Choe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAITH KEIKOA  |  Expérience générale 
Évaluation :
4

The staff there is really good and knowledgeable. I like this location because they make it easy to do business. Thank You! Gary

GARY HENSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerald mitchell 
Évaluation :
4

Stop using whatever cleaner/shining agent they use on the cab floors. It makes them extremely slick on rubber soled shoes and if not careful you can slip getting in and out

darren butler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jedrek Wilcox 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel Blomquist 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ed Hight 
Évaluation :
1

Inconsistent communication, nothing was being documented in the system for the next worker. Hard to contact management with concerns and had my address on file wrong after several updates

SEREDA DAVIS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter Garcia 
Évaluation :
2

They quoted me 1 price and charged me a different price and I didn't appreciate it. When I got my box my things where all over the place.

calvin key 
Évaluation :
5

Corey was awesome. Fast, efficient, and friendly.

Michael Rigley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanja Madison 
Évaluation :
5

Clean equipment, helpful and friendly staff. I'll be renting again. Merci

Randal Notestine 
Évaluation :
3

Ridiculous that they would not change my trailer rental to a one way. Makes absolutely NO sense at all. Also please do not use my vehicle to train another employee when i have repeatedly stated i am in a hurry. We were almost late for our meeting.

Francis Kemp 
Évaluation :
5

I enjoyed all the help from all the staff at the Arden Way storage ground. The thankful Raymond

Raymond Miranda  |  Expérience générale 
Évaluation :
5

Great service

andrew peoples 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Rudzinski  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey Fischl 
Évaluation :
5

U-Haul is very good l liked U-Haul

Mohammad Tariq 
Évaluation :
5

Very helpful location, even lended a hand. 10/10.

Edward Rudzinski 
Évaluation :
5

Too many furniture pads! It was a pain to deal with them all.

Jonathan Martindill 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Qiona Young  |  Premières impressions 
Évaluation :
1

The reason I said no because the town in town trucks are okay but the storage rates compared to anyone else's storages are too high in the storages are too small they said that if you have a 2-3 bedroom home that your things will fit in there so instead of me picking a two-bedroom apartment or three bedroom apartment I picked up two or three bedroom home and my things still didn't fit in there and all you guys kept doing was giving me more high and high prices so I have to move out before my 30 days are up because I can't afford that but I see much more affordable places you guys are most popular but your prices are so high for storaging your items thank you very much have a blessed day

KATINA HERRON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

teddy stockton  |  Expérience générale 
Évaluation :
4

The staff is very professional and nice

Cynthia Streator  |  Premières impressions 
Évaluation :
1

I moved out of my storage unit on 8/25/23 . The elderly lady there was swamped with customers and instructed me to leave the keys in the truck, park it in the "wash" lane and she'd email my receipt. I was still charged for the month of September. I called 3 times and the last time I spoke with the manager. He said he would get back to me and refund my money, which has not happened.

Kendra Armour  |  Expérience générale 
Évaluation :
5

I had a nightmare experience with another company prior to this. However, this location has restored my faith in renting self storage units.

WILLIAM PHILLIPS  |  Expérience générale 
Évaluation :
5

I have used U-Haul Moving & Storage on Arden Way, Sacramento twice. Great staff who are available and helpful. I used the indoor, climate controlled storage unit which was well maintained and secured.

Marguerite Tooman  |  Expérience générale 
Évaluation :
5

The Manager, Corey, goes out of his way to make sure customers are taken care of. He did it for me on more than one occasion. THANK YOU

KIMBERLE MCREYNOLDS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Johnson  |  Expérience générale 
Évaluation :
5

Perfect for what I needed and easy to work with

Alana Bean  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIAH EWELL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica McMullen  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLENA DANIELS  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENISE MCELVEEN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN BROWN  |  Expérience générale 
Évaluation :
5

Everyone is very knowledgeable and Helpful. Jerome is an exemplary Employees and deserves Kudos. TY ALL

Darneece Murphy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

malachi little  |  Premières impressions 
Évaluation :
4

The locking handle on 0390 was bent severely and hard to use.

KIMBERLE MCREYNOLDS  |  Premières impressions 
Évaluation :
5

THE STAFF IS ABSOLUTELY AMAZING

Kimberley CLARK  |  Expérience générale 
Évaluation :
5

Great place great people there

Hasan Ashraf  |  Expérience générale 
Évaluation :
5

Corey and Robert are friendly, efficient, knowledgeable and helpful. I really appreciate people who smile at work. 

Shelly McFarland  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitul Patel  |  Premières impressions 
Évaluation :
4

You could of helped me when you had a water leak above my storage unit...that was you fault, not mine, poor customer service.

Karen Garcia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

idowu ogho  |  Premières impressions 
Évaluation :
5

Great help, great service.

timothy white  |  Expérience générale 
Évaluation :
1

I had my storage for a short period of time I became ill my storage was broken into I was unable to file a police report because I did not know when and what time the death occurred I had a round $1000 of merchandise taken out of my storage. I will never use that storage facility again. I have had a U-Haul facility in Lodi for 3 1/2 years now and had no problems whatsoever with that storage facility.

Gina Garcia  |  Expérience générale 
Évaluation :
5

I definitely had the best storage experience ever!! I would definitely use this facility again!! I highly recommend

Lorna Turner  |  Expérience générale 
Évaluation :
5

Manager is awesome and very helpful.

KYAW MAW  |  Expérience générale 
Évaluation :
5

So glad you are there and your office is OPEN. Will certainly tell friends about the NEW OWNERSHIP and how excellent the whole facility is. THANK YOU, AGAIN.

Betty Johnson  |  Premières impressions 
Évaluation :
5

Jerome was a tremendous help. TY

Darneece Murphy  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly Anderson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Imani Jones  |  Expérience générale 
Évaluation :
5

Loved the whole crew!!!

Tammie Miller  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas Meadows  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brian McKain  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY JEFFERSON  |  Expérience générale 
Évaluation :
5

Rob and team are extremely helpful. The entire staff works with efficiency and accuracy. Thank you for making my moving experience easy.

Roberto Vargas  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin Day  |  Expérience générale 
Évaluation :
1

The main reason why I moved all of my stuff out is because my place got vandalized and the storage place did nothing about it.

David Moss  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sikke Healy  |  Premières impressions 
Évaluation :
2

That facility is rough. The drive up doors worked for maybe a week then stopped. The facility is always dirty, people are using the restrooms as showers. The part we were in was supposed to be climate controlled but it was always warm on that side of the facility. Someone is growing marijuana in there. The parking lot is awful. There is only one way in and it is also the only way out, very narrow due to the uhaul box trucks parked in that space. If someone pulls up with a truck you are stuck in the parking spots.

AMANDA CONNORS  |  Expérience générale 
Évaluation :
3

S.O.

WILLIAM WALTON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac Kuffour  |  Expérience générale 
Évaluation :
5

👍. Jackson

LEONARD JACKSON  |  Premières impressions 
Évaluation :
5

Everything went quickly and smoothly. Thank you.

Edward Gerschwiler  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD SCOTT  |  Expérience générale 
Évaluation :
1

Customer service was horrible, I waited over half an hour with only two people ahead of me in line so I could ask why the unit I booked online was still locked. I then had to wait for someone to unlock it at the unit and then return to the office to stand in line again for the lock I was told would be in the unit. I was also told if I'd rented in person I would have gotten the first month free but because I booked online I didn't even though renting online turned out to be definitively less convenient.

Kyle Ellsworth  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deborah Buffin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine Brown  |  Premières impressions 
Évaluation :
5

Friendly and very helpful

DONNIE SCOTT  |  Premières impressions 
Évaluation :
5

Need to be 24 hour access

Eric Hudson-broyer  |  Expérience générale 
Évaluation :
5

The facility was always clean, secure, and employees were always helpful.

Jeaninne Cavazos  |  Expérience générale 
Évaluation :
4

It was hard finding the area that my storage number was in I had a hard time finding it and I had no one to point me in the right direction or show me so I walked all over that facility it took us an hour to find where my storage unit was I didn't like that part but other than that everything else was fine and I guess he didn't have time to show me where my storage was because there were a lot of people coming in so I know the person on duty was really busy but other than that everything was fine thank you

Cynthia Craig  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin Day  |  Premières impressions 
Évaluation :
5

The staff take good care of me any time I come service is A one

Debora Davenport  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael accettola  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexander sayles  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMMY BRASLEY  |  Premières impressions 
Évaluation :
5

Everyone was professional and very helpful, the location was convenient, thank you keep up good customer service.

hellen shaw  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine Gibson  |  Online Move In 
Évaluation :
5

Corey, was amazing! He was friendly and helpful and made the whole experience pleasant and hassle free.

Florisol Pineda  |  Premières impressions 
Évaluation :
5

Robert was very professional & caring. He has a great attitude & you can tell he enjoys his work. I appreciate your hard work Robert. I rate you as Excellent . Corey was very nice & attentive, he was putting his multitasking skills to work by helping multiple customers at one time. Coery I'm the Woman with the Locs. MY return experience was Awesome as well, Corey Keep up the Awesome Managing because it shows. This Uhaul & Storage Rocks & By far the Best in Sacramento.

Sandra Jones  |  Premières impressions 
Évaluation :
5

Awesome

TABITHA GLOVER  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cheryl White  |  Premières impressions 
Évaluation :
5

It was such a good experience I almost fainted.

anthony herrera  |  Expérience générale 
Évaluation :
5

Corey and Dave were amazing! Really helpful friendly guys who went above and beyond to help our moving day go smoothly. Nice people do still exist!

ANGELA PERRY  |  Premières impressions 
Évaluation :
5

Great staff, great management I’ll use them again and refer my friends and family

Jai'Lahni whitaker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK LARRIVIERE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeArra Jones  |  Expérience générale 
Évaluation :
5

Manager was very helpful explained everything with clarity and simplicity.

hellen shaw  |  Premières impressions 
Évaluation :
5

Fast convienient service,, #1

Robert Muse  |  Premières impressions 
Évaluation :
5

Corey was super helpful and kind.

ERICA LOWE  |  Expérience générale 
Évaluation :
5

Great place.

Angela Weaver  |  Expérience générale 
Évaluation :
5

This facility is VERY well maintained. The staff go out of their way to help you and they made my experience a great one. The move in/ move out process is incredibly easy. I felt safe as a woman alone accessing my storage any time during the day or night. The storage units are well lit and the hallways are well lit. The bays that allow you to pull your truck/car in for loading and unloading make everything so much easier. Overall, I would highly recommend this location to anyone that needs storage in the Sacramento area.

Laura Oneill  |  Expérience générale 
Évaluation :
5

Wonderful staff and very secured and convenient storage thank you so much

Patti Brooks  |  Expérience générale 
Évaluation :
5

Very easy to communivate to the staff.

MICHAEL MELCHIZEDEK  |  Premières impressions 
Évaluation :
5

The man at the desk helping me went above and beyond, despite having issues w the payment pad still made my contract signing fast and easy. Was extremely helpful in showing me the best place to park my car to get to my unit easily. He was a sweet guy w a great smile, short hair. He deserves a raise.

BRITTANY MAGNUSSEN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sasha Alexander  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy Craghead  |  Expérience générale 
Évaluation :
4

I haven't ran in to any issues yet but I rather have an access code rather than a card. Also, access hours for a non gated storage area seems unusual to me. I don't see why I need a card, my keys for my locks, and be within the access hours.

Devin Lasher  |  Premières impressions 
Évaluation :
2

High management turn around, not clean , trash cans full at registers with food , bathrooms not clean in storage area. Communication with office is poor and constant added fees due to the last person not being consistent. Nice people, just over worked and not enough staff obviously

SEREDA DAVIS  |  Premières impressions 
Évaluation :
4

IT WAS A GOOD EXPERIENCE OVERALL. JUST HATED THAT YOUR RATES WENT SO HIGH AFTER A SHORT AMOUNT OF TIME. IT JUST BECAME TO EXPENSIVE OVERALL. JUST STICK WITH THE ORIGINAL DEAL YOU START US WITH AND I BELIEVE PEOPLE WOULD STAY LONGER. STOP RAISING THE RATES.

Anthony Byers  |  Expérience générale 
Évaluation :
5

Very thorough in the explaining process appeared might be in training but had enough knowledge to not question it she was helping another guest when I went back inside because the unit I rented Heather U-Haul lock on it she was oh I’ll get to that right away and we’re next thing I know somebody was out there and they took it off and I didn’t even know they were there so excellent service good job team

STEVEN BROWN  |  Premières impressions 
Évaluation :
1

I hate uhaul

JESSE SUTERA  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Collin Andrews  |  Expérience générale 
Évaluation :
5

Great location for storaging

Michael Clark  |  Premières impressions 
Évaluation :
5

Corey Brown is out satnding U-haul representative. Understands all of your needs. I was safe and secure when I was setting up my trailer to haul thank you Corey Brown Danny Henderson

danny henderson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dalton Jackson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA BALDERAS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donette Jones  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriana Ramos  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey Gorindodson  |  Premières impressions 
Évaluation :
1

I was beat out of 320 dollar was chage on my card and i was lock out my storeage and i just got it thayt day ansd had to leasve funture in hallway over night t...i was told ill receive my money back on my card Victor does work there anymore how ever i nerd my moey back i only went 23 mile had 50 free i am still wsiting for my money

Gloria Miller  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isacc Johnson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

INGRID PINKETT  |  Premières impressions 
Évaluation :
5

They were awesome 🙂

TIFFANY DOUGLAS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL JOHNSON  |  Expérience générale 
Évaluation :
5

Staff members were very helpful

MICHAEL MELCHIZEDEK  |  Premières impressions 
Évaluation :
3

Unit was super expensive but staff was super helpful. Not enough carts for storage use.

ERICA LOWE  |  Premières impressions 
Évaluation :
5

Everyone was so helpful

Natalie Martinez  |  Expérience générale 
Évaluation :
5

The help was amazing!

DENNIS GERVIN  |  Premières impressions 
Évaluation :
5

I recommend all friends

Saginaw Grant  |  Premières impressions 
Évaluation :
3

One of the staff is hot headed cnt be a customer service.

JOSE ORTEGA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Simpson  |  Expérience générale 
Évaluation :
1

Rented a truck for the move. Pick up the truck and the gas gauge read empty and the trip meter read 0 miles, the paper work showed 1/4 tank. Alerted the staff. They seem indifferent. Put $10 worth of gas in the truck and return it showing 11 miles to empty. Turned in the keys and again reminded the staff that the truck had been received empty. They commented that the receipt would be corrected. It wasn't. Now I have to go back over to the center and straighten out the bill.

Sacramento Orchid Society  |  Premières impressions 
Évaluation :
4

I wouldve liked for the lights on my isle to stay on when I was there for an extended length of time, "digging" around in my locker. They turned on with the sensor, as I walked by, and stayed lit for very few minutes, I had to rely on sunlight to see anything. Victor and hi staff are THE BEST, can't sing his praises enough.

Renee Lee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DRUCILLA LOVETT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie Powers  |  Premières impressions 
Évaluation :
4

As this location has a new GSM I did not want to rate it as a poor maintenance or cleanliness because he hasn't had an opportunity to make improvements. I currently have five units at this location and in the last 4 months the maintenance has become very lackluster there is garbage everywhere that is not getting picked up for weeks the loading bays are not kept clean as they should be as well as the carts and currently there is a horrific smell near the bathrooms that smells of dead animal and is very disconcerting. An example of the garbage is a half eaten burrito left near my storage unit was there on one Saturday when we came back on Sunday it was still there and we picked it up and set it in the store loading Bay because there was no garbage to place it in. It was still there on Tuesday. I'm not sure why there are empty food containers and remnants of food all over the aisles but that most certainly won't deter rats.

MAUREEN MADDUX  |  Expérience générale 
Évaluation :
3

Constant issues with computer and payment. A headache every month

Lorenzo Walker   |  Premières impressions 
Évaluation :
4

The only thing I didn't like was the expensive storage fee and that you guys fired Tyrell for some stupid reason. He had great customer service. He was so nice to us.

Suzanne Selvidge  |  Expérience générale 
Évaluation :
5

Above average staff that helped that day an awesome experience much appreciated customer service!

Tandra Pruitt  |  Premières impressions 
Évaluation :
5

Moving is always stressful, even more so when you're moving 2000 miles, I was incredibly grateful to all the staff for how kind and helpful they were any time I needed to stop by or call the office. A lot of processes were easier than I thought they were going to be which also ended up saving me a lot of time and stress

Nicole Pansoy  |  Expérience générale 
Évaluation :
5

All the staff were friendly and helpful However I wasn't able to access my storage unit after I unloaded my truck and trailer waiting for someone help me ..Anyway…. I was able to a different unit with friendly staff, quickly I would recommend this facility to anyone. It is clean, access to a restroom during their business hours, and staff

Sharolyn Watkins  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA BALDERAS  |  Premières impressions 
Évaluation :
4

Thank goodness you very very kindly

Lori Lankhorst  |  Premières impressions 
Évaluation :
5

great friendly place with a nice manager

BRYANT MARTIN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Bearden  |  Expérience générale 
Évaluation :
5

Staff made my move so easy already checked over there baby

David Bland  |  Online Move In 
Évaluation :
5

great customer service experience

MARIO CUEVASVALENCIA  |  Expérience générale 
Évaluation :
5

Creative use of garage loading area.

CHRISTOPHER MUMMERT  |  Premières impressions 
Évaluation :
3

Los sensores de la luz no trabajan bien

DAVID SANCHEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica Grant  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAZIMAN WILLIAMS  |  Premières impressions 
Évaluation :
5

great customer service and very knowledgeable staff

MARIO CUEVASVALENCIA  |  Premières impressions 
Évaluation :
4

My U-Haul storage was very convenient for me. Never felt unsafe. The facility was always clean. Customer service was always great.

NICOLE PROVOST  |  Expérience générale 
Évaluation :
3

Difficulty with accessing building, was not explained at checkin time and restroom did not have paper towels. Other than that everything else was great!

CORY WILSON  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa Weiby  |  Expérience générale 
Évaluation :
3

S.O.

Bessie Varnedoe  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTNAY ADAMS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN PRESSONCLEMENS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley Ramirez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina Cone  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james BAPTISTE  |  Premières impressions 
Évaluation :
2

While the storage unit itself was never a problem, the issues I was very disappointed with was the lack of safety and upkeep of the groundskeepers. There was glass, nails, metal clips, screws, all types of foreign objects everywhere and twice Ive had flat tires after leaving this facility and the repairman has pulled chunks of glass and a screw bolt out of my tires. Several occasions I told the staff they should fix this problem. I can only imagine people who rent your trucks having FLAT TIRE issues on the road because of negligence at this facility. This is why I wouldn't recommend to anyone. You shouldn't have to pay for storage and damage to your vehicles too. Also two increases in less than a year was concerning especially when told that you're keeping up with your competitors pricing. Well it didn't take long to find multiple storage units facilities with much lower prices and clean grounds. I know GREED is the MAIN culprit in the world we live in. Goodbye

navida banks  |  Expérience générale 
Évaluation :
5

Thank you for making my move smooth.

latasha Marshall  |  Expérience générale 
Évaluation :
4

The key card instructions were very clear. Being able to back into a bay with our UHaul truck made unloading easy. Two things I would change...I noticed the bay door heights were different before I drove in. It would have been better if we had been warned to avoid hitting the top. And I hadn't been told that the storage lock was inside and I needed to break the plastic ring to get in. I had to walk back to the office for clarification.

Patricia Jenkins  |  Online Move In 
Évaluation :
5

Customer service was excellent. Kayla was extremely helpful in my search. Trouble is the truck I have is stalled no for 2 hours. I've been oh hold now for roadside for over one hour. We needed to call road service we waited over one hour and they finally picked up and then hung up on us! Who sees that?

Patti Murphy  |  Premières impressions 
Évaluation :
4

Really appreciated the staff here, especially between yesterday and today while moving out. Benjamin and Kaylah were so helpful! And everyone else we interacted with were really nice and easy to work with. Merci.

dana hafter manza  |  Expérience générale 
Évaluation :
5

Thanks again for everything number one in my book

danny henderson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzan Kose  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAVEL FARRIS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gladys Cox  |  Expérience générale 
Évaluation :
5

Ppl are friendly helpful and so nice!

Ronald Moza  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORINDA PETTY  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Billy Bullard Jr  |  Premières impressions 
Évaluation :
4

Only think i didn't like is Uhaul trying to run my card every month when i stated i didn't want it on auto pay.

Keyonna Lewis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam Farris  |  Online Move In 
Évaluation :
5

Don't change

Bobby PICKENS  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TONI WINGFIELD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Sun  |  Online Move In 
Évaluation :
5

Nice staff

Brian Beatson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert mitchell jr  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Hess  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby PICKENS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra Norris  |  Premières impressions 
Évaluation :
1

I went by 4-5 days before my move in to make sure they would have my 10X15 unit for me and I was told that I would. They even showed me on their map where the location would be. I got there Sunday morning with a moving truck and staff to unload the truck and went to the office to set up everything. I was then told they didn't have my unit. They had rented it to someone else. So here I have everything with me, and they don't have a space for me. I had to have the movers jam everything into a 10X10 unit. The stupid thing on the U-Haul staff's part is that they had my paperwork along with my credit card on file there, there was a reason I went by days earlier to make sure everything would be ready, and it wasn't. Total incompetence by the whole U-haul staff who didn't seem to care. With movers it was a cost to me of just short of $700 and to not have what I asked for not available was horrible on their part. All in all they are very sure to collect my money without any problem. The stupid thing is that I went to give them my credit card and she told me she didn't need it because she had it on FILE!!! Horrible service. I wouldn't recommend this place at all.

Marshall Mares  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherri norris  |  Expérience générale 
Évaluation :
5

Malcom and the lady I didn't get her name…should be paid more just for their positive attitudes and helpfullness. He took the stree out of my move today He walked me over the site and showed me how to do everything. Great place

Andrew Smith  |  Premières impressions 
Évaluation :
5

S.O.

Jairus Jones  |  Premières impressions 
Évaluation :
5

General manager Kaylah was very friendly and knowledgeable.

Yolanda Macias  |  Premières impressions 
Évaluation :
2

Was given wrong storage unit. Place was dirty. Carts were not accessible and when asked worker, she had attitude. 2 employees had Heroin marks ALL over them, one like she had just done it (when we got there no one was around, after saying HELLO she came out of the back)…would NOT recommend!!!

Angela Capra  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pameln Black  |  Premières impressions 
Évaluation :
5

Clean, Friendly Staff.. I would use again, and recommend to family and friends.

Wykela HollieGrant  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris MacSorley  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Agustin Sanchez  |  Premières impressions 
Évaluation :
1

I had issues every step of the way including paying extra for a temperature controled unit only to have my custom pc get water damage from dripping water

JOSEPH CROWDER  |  Expérience générale 
Évaluation :
3

I was told I was getting the first month free from the store the made my revations (David) to the Arden store, but didn't get it

Eli Brown  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEES JEFF  |  Expérience générale 
Évaluation :
5

Joe is a wonderful employee and everything was quick and easy.

Melissa Castillo  |  Premières impressions 
Évaluation :
5

Very friendly staff and very helpful

Carmen Powell  |  Premières impressions 
Évaluation :
5

Staff are great!

Martha Stromberger  |  Expérience générale 
Évaluation :
5

Great staff

Matthew Bridges  |  Expérience générale 
Évaluation :
2

This facility manager needs to work on their customer service especially their manager. Is someone from this facility called me abou told me about my storage unit being empty and when I explain to them that I need to check on the unit before I officially relieve the unit back to them. Is that same person called my wife and asked her if the unit needed to be closed out. To me that is something a child would do when they're not getting the answer of that they wanted. The employees are gave great customer service but the manager is lacking that Personal Touch.

Erik LINT  |  Expérience générale 
Évaluation :
4

My only criticism is that as a new customer, I was not allowed to choose a storage unit closer to the front of a very large warehouse, because I was told by the manager that showed me spaces that the units at the very back (furthest walk from entrance) had to be rented out first. I think that the customer that rent earlier than later should get the better choice of unit location, not the opposite. Otherwise, I was very happy with my 9 months worth of storage and the staff was very professional.

PAULA WELTER   |  Expérience générale 
Évaluation :
5

Clean and safe. Great customer service!

Chancellor Felton  |  Expérience générale 
Évaluation :
5

Kaylah Ealy was very helpful and professional.

Patrick Abberton  |  Premières impressions 
Évaluation :
5

John at my storage unit at ardin way lovation was fantastic rating 12 plus so helpful and courteous

Patti Brooks  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEES JEFF  |  Premières impressions 
Évaluation :
4

Staff are wonderful. Security technology and layout on the indoor storage are challenging to navigate and deal with.

Martha Stromberger  |  Premières impressions 
Évaluation :
5

The staff are all amazing. They helped me above what I could expect. The manager on site is sweet and helpful and the maintenance man is sweet and amazing.

kasandra vazquez  |  Expérience générale 
Évaluation :
5

A little pricey, but awesome other than that, could have kept me as a storage customer if it were 10 % cheaper

Pierce MacDonald  |  Expérience générale 
Évaluation :
5

Amazing customer service! Everyone from the drop-off guys, customer service agents, and custodians are great! Very helpful!

Chancellor Felton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanitra Brown  |  Expérience générale 
Évaluation :
5

All staff very profecional..

Miguel Fernandezmartinez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Carter  |  Expérience générale 
Évaluation :
5

Great security thank you

Geri Wells  |  Online Move In 
Évaluation :
5

Great friendly and helpful staff!

Ray Wagner  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melody Shults  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Titus Brush  |  Premières impressions 
Évaluation :
3

Lighting near unit 1042 is ran by sensors and would only stay on for a couple minutes then turn off. I would have to stop what I was doing and walk around the corner to turn back on sensor only to be in the dark again a couple minutes later.

LUCY LUCK  |  Expérience générale 
Évaluation :
5

Friendly staff that provided excellent customer service every time I needed help.

ShMeka Pitts  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Xavier Mitchell  |  Premières impressions 
Évaluation :
4

I just didn't like the fact that there was drug users around in the area and the restrooms weren't clean as they should've been. Not that it's anyone's problem but I only used the storage for three days and I wish the Bill was split some how since I technically didn't use for December much. They charge for dollies and other things when they should be free to use to customers who are paying money to either use the trucks vans etc or storage unit just another making tactic.

DeVanay Hall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharron Jackson  |  Premières impressions 
Évaluation :
5

Friendly staff great prices easy access to units moving carts were very helpful

Nancy Wallace  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SABRY ZAHIR  |  Expérience générale 
Évaluation :
4

Kayle was wonderful. she did make it easy. But I have another issue with another U Haul. We got Trucks with not one drop of gas. We were told we would get a $70 credit on each truck. Never happened!!! then the Second day with the second truck it started to rain and the truck Leaked. I cannot get any help. I was told that I would get my money back!! Not happening.!! I do not wish to go Thru all the stuff you go thru to get money for damages. I will accept the refund on my truck rentals and I will call it even. thank You so much ... If I need another rental I will be sure to check things out first. Thank You ... have a blessed day..Still waiting to hear from sone one or see my refund. ?

Joy martinez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

geneviere seimears  |  Premières impressions 
Évaluation :
5

The lady and gentlemen were very helpful and explained everything I asked 👍👍👍

RICHARD SIMS  |  Premières impressions 
Évaluation :
4

The only problem I had was getting locked out late at night with my unit open. Because I had thought it was 24 hrs access.

Rodney Bocook  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUDOLPH PRIMUS  |  Premières impressions 
Évaluation :
5

No problems

Enrico Tambellini  |  Online Move In 
Évaluation :
2

I had a reservation they couldn't find, the size I reserved was not available, way too small and the general manager kept telling me it was a 10x10x10 it most certainly was NOT. So of course I had to rent a larger space at a higher amount, what was I to do with a truck full of furniture sitting on the truck outside and a truck waiting to be returned. After getting the unit and learning the intricate entry system, I learned that all i had to do was swipe my card, which i was NOT given at the time i signed the lease, better communication and customer service could be implemented at this location, or perhaps Kaylah just needs more help.

Kim Hamilton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Slattery  |  Expérience générale 
Évaluation :
4

I just want to make sure the after hours turn in is fair and accurate. I was under the estimated mileage and I turned it in on time.

RODNEY HICKS  |  Premières impressions 
Évaluation :
5

David manager very good guy thank you guys for all you do. And help.

danny henderson  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

roberto garcia-ledesma  |  Expérience générale 
Évaluation :
5

Staff was great!

Timothy Harrison  |  Premières impressions 
Évaluation :
5

Service so good, I ended up getting a storage as well. Thank y'all for having good service!

Shaquille White  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryce Mondul  |  Premières impressions 
Évaluation :
5

All services were great though the price of there units are to high it’s great for needed to store things when you renting a uhIl truck to move but that’s my only issue

CHELSEA NATIVIDAD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Fiel  |  Premières impressions 
Évaluation :
1

Horrible service. Homeless people slept in building. Staff changed my lock and lost the key twice. Also gave me a uhaul with no gas. Wouldn't recommend to anyone

Caityn Lindner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni Mayen  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jared Taylor  |  Online Move In 
Évaluation :
4

Move out date was 9/18. I have text confirmation. I will not be paying for an extra month. Merci.

Ada Warfel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayra Jimon  |  Expérience générale 
Évaluation :
5

Very kind staff and really professional facility

ARIYA HAGHIGHAT  |  Expérience générale 
Évaluation :
5

They were great! The general manager, Jessica, and two other gentlemen that worked there were all very helpful and professional. I will use them for all of my moving and storage needs. Merci.

ANTHONY TSAKOPOULOS  |  Premières impressions 
Évaluation :
5

This storage facility is by far the best storage facility I have ever rented from. I am so pleased and comfortable knowing my things are safe and secure within the Arden Way Uhaul storage facility. While I was moving my things in at the facility, at least 3 or 4 times, somebody would set off the very loud, very painful to hear Siren Alarm that is set off any time a unit door is opened without having had the individual passcode that each unit lessee is given when you initially lease a unit there. It made me realize how secure the units are there. I've had my storage locker burglarized at 2 other storage facilities in the very recent past and now that I'm with uhaul, I feel safe and secure and that's worth every penny....

William Luna  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos Sanchez  |  Expérience générale 
Évaluation :
1

My daughter was bringing staff into the storage and a lady came out and scratch her vast wit a screw driver noe she has to pay from her own packet to fix it ! And the storage is very small and very expensive!

Casandra Marquez  |  Expérience générale 
Évaluation :
5

When we need a storage we look at U-Haul places first. We compared prices with other storage places and it seems U-Haul storage is more affordable. Keep up the good work. Thank you for your service.

CHRISTINA Gonzalez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kundal Patel  |  Premières impressions 
Évaluation :
5

Awesome service. Friendly staff..

thai lao  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy Kurpieski  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renee govan  |  Expérience générale 
Évaluation :
3

Witnessed homeless individuals going in and out. Front door not secure.

Christine Gilbert  |  Expérience générale 
Évaluation :
2

The lady of color had a terrible attitude.wouldnt want anyone to experience what have me a terrible headache

Barbara Jones  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTISHA GAULDIN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Rogowski  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SABRY ZAHIR  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Kumar  |  Online Move In 
Évaluation :
4

I don't know if the staff members normally show customers physically where their storage unit is. I had to go after work, so we got there right before closing and we only got a map of the storage facility. We needed a larger storage space which was not available, so we had to get a second storage space but with no discount. The unit numbers don't seem to be in order, and when we took our things into storage we couldn't find the unit and ended up spending a half hour looking for it. This was very confusing at first. We ended up having to pay the movers an additional hour. Very friendly staff and clean place.

Rocio Gutierrez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susie Suggs  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vatsana Ponsi  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia O'neil  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina Cordero  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angelina Pisano  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Perez  |  Premières impressions 
Évaluation :
5

I like the fact that the storages have an alarm but when you look up there is a fence not a wall looks like some one can break into my storage many you should put motion sensors in side the storage.

Richard Amaya  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald Gilchrist  |  Expérience générale 
Évaluation :
3

it wasn't the location that I had issues with. But 2 other locations and customer service... definitely want to talk to some one

Brittany Austin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott MacDonald  |  Expérience générale 
Évaluation :
4

It was very easy to rent my storage unit even with no reservations. The staff was friendly helpful. The unit was clean and they provided a lock for me and first months free. Great deal if you ask me. I always got charged for the locks for every storage unit but now here.

Renee Perez  |  Premières impressions 
Évaluation :
5

Very helpful and professional. Synai and Rod both were the best!

Joan E. Zant  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin Creed  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanette Boutte  |  Expérience générale 
Évaluation :
2

Not a good place what so ever

Michael Vinson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela Zuniga  |  Expérience générale 
Évaluation :
5

Service was amazing and move in was a breeze!!

Shanitra Brown  |  Premières impressions 
Évaluation :
5

To be honest I looked at some reviews but had to keep on track so I was prepared for drama..nope no drama friendly efficent clean location inside and out, very professional and helpful. Nothing like the reviews. Thank you all because it's a team effort to have the people and the look of the place both on point. Great experience I'll choose this location because of how I was treated and that was kind and with respect it matters days are hard and it all matters. Thank you all again.

GERALDINE KNIGHT  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaia Rhodes  |  Premières impressions 
Évaluation :
4

Line a bit long.

Scott MacDonald  |  Premières impressions 
Évaluation :
5

The girl Jessica was really awesome she is a great asset to your company. The manager Kayla made me feel welcomed.

JOHNNY HAMPTON  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Staryl Pride  |  Premières impressions 
Évaluation :
4

The water fountains could of been clean alot better, except the one in the office, could use cleaning! Other than that everything was fine, including the restrooms!

Charles Ketcherside  |  Expérience générale 
Évaluation :
4

Will definitely use again.

Charles Ketcherside  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary Lawless  |  Expérience générale 
Évaluation :
5

Some of the tenants decided to park on the access ramp which made difficult to get to the front door of the storage area. Luckily it was reminded by a u-haul employee in about two hours time.

Chris Rica  |  Premières impressions 
Évaluation :
5

I love the lay out of your place it cool & clean just alot of space I love the carts you provide us to me are stuff on top of the hours u stay open till 10pm I love that every where else closes so early that you dont have no time to get your stuff there so thank you for that it means alot to be able to get in your storage I really need that time so must appreciate to u guys over there u do a good job your fast your helpful and you get us in & out your store is clean & I love that u have a bathroom that works I be sure to recommend all my friends in family thanks again Bernadette christon

BERNADETTE CHRISTON  |  Online Move In 
Évaluation :
5

Loved the service.

Dustin Creed  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawn Spears  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERYL LAURIA  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanton Antolin  |  Premières impressions 
Évaluation :
4

When I was in the office last week a customer cut in line in front of me. When I confronted him he indicated he was in the line earlier and stated since he was in the "the store" he was untitled to get back in line although he was shopping. Jessica the cashier did and said nothing, but she rang him up.

Alenki Jones  |  Expérience générale 
Évaluation :
1

I rented a unit at this location for less than one month of being there and left because of the manager Kaylah Ealy. Upon moving in on June 11th I asked employees on site if I could park in a specific spot in the parking lot near storage units. I was told it was okay as long as we had a unit on the property so my fiancé Sarah and I started parking there regularly on our visits. Everything was fine until June 22 around 8 AM when an incident occurred with Kaylah. Sarah and I pulled into the usual spot we were at and Kaylah came rushing up to us as soon as we left our vehicle and started pressing us very rudely about how "we can't park there!" and "I'm the manager!". We calmly tried to explain we asked if we could park there when we moved in and the staff said "yes". We've also seen other people parking their cars in that area on occasion and it's part of the property so we thought it was okay to be there. Kaylah just kept spouting off about how she's the manager and demanded to know why we were parking there. We tried to explain we just got that new storage unit and can't park up front because Sarah is in danger being pursued by a violent stalker. We explained the limited parking up front puts her car in direct public view and if her stalker sees that he will try to physically harm her. We told her we had to leave our last facility because of escalated violence towards Sarah and property damage to our last rental facility unit. Kaylah condescendingly said "uhhhh sorry, whatever you're going through but you can't park here!". It was obvious Kaylah wasn't mentally stable, she was aggressive, was being super petty about parking, and completely disregarded our unique circumstances and Sarah's safety. Kaylah was more concerned about being correct and attempting to assert her dominance over us instead of being a professional, level headed, and understanding person. She refused to make a very reasonable exception for parking and has zero concern for people's safety on the property. We tried to peacefully work things out and be rationale while Kaylah just disrespected us unprofessionally. Since Kaylah insisted on putting Sarah in harms way and refused to cooperate, we made arrangements immediately to leave the facility . We didn't return to storage again until moving day to avoid further harassment from Kaylah as a precaution. We wanted to report her sooner but waited until after moving day to report her out of concerns she may try to retaliate against us for whistleblowing on her. The experience at this facility was highly unpleasant and we left because of Kaylah. The restrooms on the property weren't being cleaned regularly causing a problem, but we overlooked it until we were poorly treated by management. The other staff made minor mistakes like giving us a storage unit under another persons name on move in day, but were otherwise decent people. Kaylah is the only one I'm concerned about and couldn't stay at the facility knowing the manager is careless and reckless in her behavior. I actually tell people not to go to that facility and go somewhere else because of Kaylah. We tried to work it out with her but Kaylah didn't have the mental capacity to do so and we expect management to hold mature conversations without being aggressive and rude.

Jonathan Lojas  |  Expérience générale 
Évaluation :
4

There are 2 reasons why my experience was not “Excellent “ 1) no one ever answers the phones when I cAlled 2) there were chronic technical issues with the access key pads Overall, the wine storage is great value for the money and I would not hesitate to use your wine storage service again in the future

Jeffrey Relf  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle Davis  |  Online Move In 
Évaluation :
4

Great storage place to keep your stuff. Very convenient.

Mario Lopezacosta  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRYAN CAMPOSAGRADO  |  Premières impressions 
Évaluation :
5

Always complaining my needs thanks again Uhaul and staff.

danny henderson  |  Expérience générale 
Évaluation :
5

Great customer service and helpful with all my questions.

Makeyyaa Thompson  |  Premières impressions 
Évaluation :
3

I initially reserved a 5'x8' storage unit specifically so it would fit a 7' couch. Upon arrival, I was given a unit that was 5'x6'-6" and could not fit my couch. I had to explain to the staff that I was given a smaller unit than I had reserved and needed a larger one. He tried to charge me more but eventually gave me a unit at the price I was quoted. Throughout my time at the storage unit there were homeless people living in units, trash in the garage bays, and overall I was just uncomfortable there. I moved out after one month because I didn't want to have to pay to keep my belongings in this facility.

Colin Murphy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lena Smith  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa Andrade  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillian Butler  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Boatright  |  Premières impressions 
Évaluation :
5

thank you for your services!

Lesila Vi  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanito Lopez  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ray Wagner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela Zuniga  |  Premières impressions 
Évaluation :
5

Very fast, easy and convenient as well as great service.

Jessica Hayes  |  Online Move In 
Évaluation :
5

Super friendly, and super helpful. Didn't look like the workers hated their jobs, and that's all I need. Thank you!! I've already suggested this facility to a friend

Ashley Danley  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph Hamilton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayra Jimon  |  Premières impressions 
Évaluation :
5

Customer service is always good. Thank you!

jamal reid  |  Premières impressions 
Évaluation :
5

They really took care of me in a time of need. Thanks Uhaul-Arden

Tanecia Jordan  |  Expérience générale 
Évaluation :
5

We really love the way you have repurposed the old bakery. It's fun to have a little history with your stroage.

Catherine Senderling  |  Premières impressions 
Évaluation :
3

I'm satisfied thanks

Ernest Martin  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie Frost  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Delarosa  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Medina  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YIYANG HUO  |  Online Move In 
Évaluation :
2

Horrible so far lady at the office told me when I first got my storage access hours were until 10:00 show up at 8:30 and cannot get in the past two nights now

Anthony Hobbs  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdul Ataee  |  Premières impressions 
Évaluation :
5

The manager and his staff were courteous, helpful and a pleasure to do business with.

Terry Kelly  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Garcia  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHYA SEVERT  |  Expérience générale 
Évaluation :
5

The gentleman that checked us in was wonderful as was Malcolm.

Vicki Orcutt  |  Premières impressions 
Évaluation :
5

Everything was perfect

mazie Barnes  |  Premières impressions 
Évaluation :
4

Na

Anna Smith  |  Premières impressions 
Évaluation :
5

I went in person and was helped by the friendly staff with renting a truck and storage and in a few minutes I was all set. We walked to see the unit and I was given a lock for it. All set for moving on moving day. The price is good for the security and convenience. Thank you so much to the staff there.

JEFFREY WHITESIDE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ozzie Barrington  |  Expérience générale 
Évaluation :
1

No roof above unit, which allowed rats and bugs to get it, rat trap inside 10 x10 storage unit, bad oder, facility itself was an old dingy dirty old building, it used to be a bread making facility which brought bugs and rats, Lights didn't stay on, air conditioning was non existent, because the ceilings were wide open to old roof of the old building, air conditioning just escaped out, water stains inside the unit, we canceled our agreement with uhaul in less than thirty minutes of moving our belongings in, had to move all our stuff out and re load our truck, the uhaul tape i bought is the cheapest grade of tape, wish I could return it and buy some scotch or 3m packing tape, Extremely disappointed in uhaul Had high hopes,, but it was short lived

Mark Creamer  |  Premières impressions 
Évaluation :
5

My experience was very very satisfying the staff was great and very helpful Josh is very nice and pleasant I called you John though I apologize Josh anyway I'm very very happy with my U-Haul self storage Lisa

Lisa Dennis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John zilich  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer lieuallen  |  Premières impressions 
Évaluation :
5

Reservation process very easy, appreciate receiving a lock and the availability of moving supplies. Prices reasonable.

Deidre Cyprian  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasper Jacobs  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valorie Atsalis  |  Expérience générale 
Évaluation :
5

Thanks for the hospitality

Kokisha Brooks  |  Premières impressions 
Évaluation :
5

Had a mishap where one of my boxes fell down and blocked the door from opening. One of the friendly staff members was able to push it back for me. Excellent customer service.

Roberta Frazier  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary Fauver  |  Premières impressions 
Évaluation :
3

I didn't store w UHaul because the space wouldn't work for me. I'm bummed because the facility and staff were great.

SABRINA SKONDIN  |  Expérience générale 
Évaluation :
5

Jessica was awesome And super helpful

Raymond Marshall  |  Premières impressions 
Évaluation :
5

Very happy with how quick and smoothly the transaction went down. Quick and easy. And I really like that I could access my storage in the evenings. The staff was friendly and informative. He answered all my questions, and had a really pleasant attitude. I love it when things go smoothly. It makes my day so much more pleasant

Kerry Larson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica Elizarraraz  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Hirano  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Montgomery  |  Premières impressions 
Évaluation :
5

The staff was friendly and very helpful when moving in.

ShMeka Pitts  |  Premières impressions 
Évaluation :
4

I wish I'd rented storage inits from uhaul to be begin with. I have units in a place w/very long walks down hallways & I am disabled; also w/very limited access hours. Everything is great @ uhaul...i should have known.! Kind, friendly, helpful staff, great drive-up access & good accessibility hours. I feel like my belongings are safe...alarm @ entrance, etc. Had uhaul offered 24 hr access, i would have rated it excellent.!

REBECCA GOZION  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catina James  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORINDA PETTY  |  Premières impressions 
Évaluation :
5

Josh and his staff were outstanding, especially Josh he was most helpful and very responsive to my needs. A great experience.

Terry Kelly  |  Premières impressions 
Évaluation :
5

Very very good customer

Henrietta Hill  |  Premières impressions 
Évaluation :
5

I really appreciated your staff help. She was very helpful she even took her time to show us the storage.she is very nice lady. I really appreciate her service. I will highly recommend your facility to others. Thank you so much for your excellent service.

Ivamere Magiti  |  Premières impressions 
Évaluation :
5

Josh and his team are some of the best professionals I have ever worked with! They took away all the stress of moving with their compassionate, caring, comprehensive and efficient service. I had no idea Uhaul had become so progressive in their customer service excellence. They were the best of the best. I will recommend them to everyone!

Karen Matthews  |  Expérience générale 
Évaluation :
5

Good service and friendly staff. Also I reccomend to get all moving supplies from them, they are half the price of other places.

Bijan Dizechi  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Greene  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY FISHER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Hirano  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renee McCrary  |  Expérience générale 
Évaluation :
5

Great location. Clean storage unit. Reasonable price. I would recommend to others to rent here.

Brandie Stowe  |  Expérience générale 
Évaluation :
1

They could not pull up my central reservation. Took forever for them to figure out how to renter all the information I provided over the phone to person in AZ. Took over 30 minutes while my per hour uHaul movers waited outside. Then couldn't get the access card to work. New facility so the overhead doors didn't work. It was about a bad experience as I have ever had. I am a person that has used uHaul to move across the country several times. The last time this month with a two unboxes.

David Matter  |  Premières impressions 
Évaluation :
5

I rented a moving truck and used storage at this location. Staff has excellent customer service and were great with communication! They were also very understanding! Best uhaul experience I've ever had !

MIKELA GOODWIN  |  Expérience générale 
Évaluation :
5

I also used Yawdy movers, through U Haul and they were absolutely amazing! Fortement recommandé!

Karen Matthews  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL DURAN  |  Premières impressions 
Évaluation :
3

The employee needs help. No less than 2 people for staffing that facility One person cannot do it all there without crazy wait times.. Note; If the equipment is to cleaned on the outside from time oi time To cut the inspection time down for damage and safety. Also the Tire air pressure Must be at least close. Thank you T

Ted Whips  |  Expérience générale 
Évaluation :
5

Josh was great to work with and made a difficult process easier.. The check out process was extremely easy and the entire facility is very clean.

Gayle Burns  |  Expérience générale 
Évaluation :
4

I thank you for allowing me to settle my account and get my stuff back. I lost alot of value items in a different storage, so thankful I didnt lose anymore

susan doyle  |  Expérience générale 
Évaluation :
3

Well the staff in NV at pick up were nice. And the Staff @ the Arden Way facility were very nice. Now It took forever because U-hauls computers weren't excepting the input. The other problem is the price on line along with availability was dead wrong! Then asking me to drive 200miles to pick up the trailer was Not ok. Also Not telling me there is One way trailers and "local trailers" was quite the surprise Also ... Then A large one way costing 50 less than on line or 1800 u haul quote on line.. I expect better

Ted Whips  |  Premières impressions 
Évaluation :
5

Josh was fantastic. He was friendly and made the process more than smooth.

Gayle Burns  |  Premières impressions 
Évaluation :
5

I can't say enough good things about Josh Johnson. Everyone we have worked with in the past with U-Haul has been good, but Josh beats them all. From checking us out of the storage unit to pointing out the truck's safety features, Josh was professional. Any recommendations for U-Haul from me will also include a recommendation for Josh.

JOEL HESSING  |  Expérience générale 
Évaluation :
1

I am very unhappy with my experience so far and honestly would like my money back. If I could have someone with authority call me I would appreciate it. Thank you 916 602 6078

Jasreet Purewal  |  Online Move In 
Évaluation :
2

1st ..key card wasn't working tried 6 times, 2nd I was given 3 storages in which 2x card didn't work and 3rd storage was not clean. Salesperson needs to concentrate on one customer at a time. I was so frustrated I just canceled the whole transaction. This was my 4th storage of the morning. . I was in tears

velda adkins  |  Premières impressions 
Évaluation :
5

The girl who helped us was amazing! She was friendly, professional, personable, and went above and beyond to help us. She was a total rockstar!!

Amber Anderson  |  Premières impressions 
Évaluation :
4

Need to open 24hr storage access,you advertise it but don't offer any such service,that alone is enough reason to not use or recommend your services,this unit was actually my third storage rental I chose uhaul specifically for the 24hr storage access ,after unloading my stuff in the first unit -no 24hr access.so I loaded my stuff up and vacated and went to you guys on Arden ,again no 24hr access as advertised all over hauls websites it was a very frustrating ,stressful experience especially when it 24hr access was exactly what I needed for my move

JAMES CORWIN  |  Expérience générale 
Évaluation :
4

Would like to store a car also it says on board ( on premise parking $25 ) When i asked i was told not at that location . why when there is space in front of the unit I am renting ? Other than that great experience.

Aaron Braley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Graves  |  Premières impressions 
Évaluation :
5

The young woman who assisted me was not only professional but she was extremely accommodating and thanks to her customer service abilities I will be renting an additional unit and extending my rentals longer than I had planned previously.if I had a business I definitely would recommend to my HR department to hire that young woman as my manager immediately because in my opinion she lacked nothing and took care of an intire line of people very professionally in spite of a few growing impatient and irritable. She handled that with Grace and precision and that makes for one dang good employee excuse my French.

Dayna Dilworth  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Ziebell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin Dearden  |  Premières impressions 
Évaluation :
4

Need to open 24 hour access,the construction shouldn't matter you have on site security and covid -19 being a reason well that's just absurd. You advertise it you should provide it.

JAMES CORWIN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genivine Eller  |  Expérience générale 
Évaluation :
4

storage was great. Also rented a Uhaul truck for 4 day, originally reserved it for 3 days. Tried calling the Arden location 3 times and sat on hold for about 10 minutes each time with no answer. Upon returning the truck the staff made a comment about not letting them know about extending the rental for another day. I tried calling 3 times so try and answer your phones.

luba kalinina  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orlando Hughley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamiki Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Lopez  |  Premières impressions 
Évaluation :
5

Elizabeth and her staff were friendly, helpful and professional.

Christina Coffey  |  Expérience générale 
Évaluation :
2

The personal thhere are rude , they lie, they are smeaky, they do things that are not exceptable! They were the rudest personal ive ever incountered in my life ! The office people are by far the worse ! Thr employees in the shop and out with the truck returns they are thr oppisite they are great

Delmer Holt  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Alemar  |  Premières impressions 
Évaluation :
5

I didn't like that there was no gate or fence around the property

pamela shave  |  Expérience générale 
Évaluation :
5

Thank you for helping make my move go smoothly

Emily Dones  |  Expérience générale 
Évaluation :
5

The service was excellent with the wonderful and hard working staff.

Valevatu Kaloovakarua  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

navida banks  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miashca Bolds  |  Premières impressions 
Évaluation :
5

This facility acquired my storage unit from another company. They treated me and my stuff amazingly. Thank you! My stuff was stored for 3 years... Opened box.... Like the day I packed it.

SHARON MCGINTY  |  Expérience générale 
Évaluation :
4

Move out date was 12/01/2018 Everyone was very friendly and helpful. Ms Myra was very nice on the phone & in person, very efficient too!

Lucy Lim  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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