Everything went quickly and easily.
Rose CCustomer Reviews for U-Haul Moving & Storage at Automall
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Quick and friendly service!
Gary SEverything was great!
Bruce HDespite scheduling an appointment, I had to wait several hours for the hitch to be installed. I had to pay for ride service to go back home and then return for pickup, adding additional unexpected cost to this installation. I would not recommend this service based on the false appointment information. Wish I could get refunded for the cost of the additional travel.
Andressa VThank God for U-Haul in the time of need 👍
ANTWIONE G | Premières impressionsJust keep on doing what you are doing, offering great customer service.
Jack MThe customer service was excellent! They had me processed and out the door with my equipment in a very short period of time. And had me scheduled for a very convenient drop off before I even left the property.
Joshua CThe lady who attended me was not the right person . She was mad because I was there 6:40 pm 4/3/2024 a little before close . . She got really dissapointed because I was 20-25 min before close . When I return the trailer 4/4/24 at 5:45pm . She was not courteous either . Beside that everything was ok
Oscar SThe person in the morning that set me up in the morning was 10/10, the person I called to extend my time was 10/10, the person who received the uhaul after I dropped it off? Could do a lot better.
Kevin WBig leak. All our boxes fell apart from rain getting in.
William WExactly what I needed and not expensive. I can always rely on U-Haul!
therese nNot much. They do a great job at this location. That's why we come back here.
Tenney SReally good service. The customer service was great. 10 of 10.
Rene DThe vehicle had no ac/heat in it.
DIANE PThe staff was great, very responsive and friendly.
Jon HVery knowledgeable! Great hitch installation! Merci
FLOYD SGreat service and very friendly!
Greg WHal Diaz is awesome and always professional! Goes above and beyond every time you rent a truck!
Ralph AHal was extremely helpful and pleasant during a stressful process of moving!
Donna H | Expérience généraleRien
PAUL EHave more staff on hand when checking out truck. Wait time a little, a little more than usual.
mario gWonderful helpful staff!
Donna H | Premières impressionsThe location wasn't the issue. The problem is that U-Haul allowed for us to reserve and drop off at locations that both ended up having to be changed a day before pickup and a day before we had to drop off. We had to drive further to accommodate U-Haul logistic issues and of course that goes off your allotted miles on your truck! Corporate said they would add additional miles but seemingly didn't notate this so when we went to get the truck the location wasn't aware and we had to explain the whole issue. Fortunately the guy added some miles for us. We received a call at 5pm on Sunday night saying that our drop off location was full and WE had to change where we drop off! I will not use U-Haul again due to the lack of confidence that we will even get a truck that we need and convenience of location preference.
Thomas JRae is FANTASTIC!!
Richard WFast, friendly! Promised it would take about 90 minutes and he actually completed it a bit sooner. Very nice guy.
Dan KThis U-Haul location does not have a waiting room, or any place to wait for the job to be done. I had an appointment on Monday at 8:00 a.m. to have the work performed. I had to walk down to a nearby McDonalds to wait. Two and a half hours later I received a phone call that they didn't have the right parts. We rescheduled for Thursday. I dropped the car off at 9:00 a.m. and went down to McDonalds to wait. At eight and a half hours later, I walked back to see the status was, since I had not received a phone call. I then had to wait another 45 minutes at the facility. What kind of customer service is that???
Steve RYour phone system is horrible. I ended up being scheduled at two locations, while in person the location I wanted handled all well.
Edward TBring the price down
PAUL EThe location staff and equipment are good. The biggest problem is your U Haul app never works. It failed to allow me to check in and check out. Your app is a complete waste of time.
CARLOS DThe single staff member working the counter was swamped with customers but was amazing in efficiency. Customer service was top notch, he was fast and triaged the situations concerning customers accurately.
SHANNON CThe installation of my receiver hitch went as planned. The installation took under two hours, the procedure and warranty were explained. The staff helped me suggestions for picking out a bike rack.
Jackie CThe truck I rented was dangerous to drive. As I explained to the person receiving the truck upon its return, the engine when placed into drive raced and the truck lurched forward. If my foot was not on the brake and shifting into neutral I would have been not able to control the truck. Happened twice.
Michael DDaniel was a big help. Polite, professional staff, clean front room, truck ran great. Manager Diaz was helpful and pleasant to work with. We will be back.
Mary AStaff was very prompt, helpful and professional. I rented a small trailer and they hooked it up and checked all the safety features and lights. Very easy and efficient return also. You drive around the building to drop off. Upon my return they disconnected the trailer and promptly checked me out.
George CHave more agency representatives to avoid customer waiting periods. Otherwise the service was wonderful. They know their jobs very well. Very helpful to customers.
Felipe BThe manager was very helpful and everyone was nice. I will definitely recommend to others!
Alyssa KAfter a horrible experience of trying to book an appointment here with the national call center the installation went very well. It was very frustrating to go through the whole reservation process with one operator only to be cut off at the last moment, and then they didn't even return my call and I had to call in again and go through the same ordeal Only to find out that when I showed up on Saturday for my appointment they told me it was for March 12. Never even discussed March 12 with the operator. Very frustrating but Daniel at the location was great and he finished the job in short order.
Roger BThe employees were wonderful, accommodating and very helpful..especially Jesus.
PATTi WHal could not be more friendly and helpful. He really took care of us! We could not ask for anything more. We appreciate all your help.
Derek FHal is an exceptional manager and his crew is friendly and very helpful. Always happy to rent from this location!
JASON QExcellent Service
Yereltzy CHal at the oracle location in Tucson is a serious problem and scumbag. Over calculation of mileage. Was told before I got the van it would be 28 after taxes. They charged me 47. Called to go over this at the call center. All they did was lie more and cover for that pos hal.
Phillip IGreat people
Marc KI did not rent any equipment. My email address is being used as a reference by an illegitimate user. I called Uhaul about this when I received an email about the pickup of the vehicle. I don't know who this person is. I did not find any charges on my credit cards but it concerns me that they use a part of my identity.
Richard AWe signed a contract. When we returned the trailer we were overcharged. Terrible experience.
Oscar GThis visit was very frustrating. The customer service rep at the 800 number gave me incorrect information and I was not informed of extra charges. This transaction should be audited .
Patty PThe U-Haul app didn't work so I wasn't able to pick up my truck the easy way. I had to go inside the store to rent my truck but it was still very easy.
Jeffrey MI use this before. This time the young guy behind the counter was rude, talked so fast and low while giving instructions. Like he was hating his job and on extremely fast auto pilot. Both guys that were there wanted me to check in with my phone. It has not been working and I explained that over and over. What happened to customer service???!!!
Jana CNo improvement necessary, at least not for me. Everyone was helpful, courteous, respectful and knowledgeable about the U-Haul product. I ALWAYS go to the U-Haul on Oracle because of ALL of the representatives, especially Hal. What a nice fella. Melanie helped me with the reservation, and Jesue (I think that was his name) drove the truck to get ready for the next rental. THANK YOU TO ALL!
Rosemary COverall the Experience was an Above Average rating. UHAUL Tecnitions did a great job intalling a hitch on my 2021 Prius Prime. To do the job properly they had to remove the rear bumper to make room to install the hitch. It took a lillte more time to install, however the end result was an excellent Job,
mark mNice and helpful
Sarh DEveryone was very nice and answered my questions immediately and precisely. It was very helpful. I will use Uhaul in the future. The storage space was excellent. Merci
Jane M | Expérience généraleClean equipment in excellent condition. Efficient & friendly staff. Convenient location.
ROBERT WI am very disappointed. I asked for 24 hour rental, was only given a 4 hour rental. When I realized this I called to talk to someone. She told me I had no choice but to return it to the location cause it was needed. The location was closed an hour before it supposed to. I left trailer. Upon arrival called customer service again and they told me not to worry about returning and keep the 24 hours. I was already at drop off location so dropped off the trailer. Overall very frustrating, misleading, and not as I expected.
Timothy FThe price was too much. I wasn't given the location when I called to reserve and assumed it was at the location I requested.
Janice SHal is dedicated to providing the BEST experience a mover can make. It is stressful enough to go through a move and this is the only location that takes an extra measure to insure a smooth move
Linn FThis is absolutely the best U-Haul experience I have had. I've used this location 3 times and am always impressed. Helpful staff ! Thanks
Bryan PReill was awesome, super friendly and made my busy day much better! She even hitched the trailer for me which was unexpected. This will definitely be my location for all my moving needs. I'm a customer for life now! Thanks gain
Charles NRae was amazing she needs a raise!
Adam EVery polite and courteous.
Rodger TStaff (a lady) was very helpful and courteous while almost overwhelmed by customer and supervisor demands. Nice job.
Miguel CBest location in Tucson! Hal, Jesus, Rael, Daniel, Melanie and Johny provide me a great service and care, trucks were super clean and all my renting process was super easy and fast. Reconmendadisimo!
Jorge AThe attendant should actually take the time to explain the vehicle return process and not to make it obvious that she is inconvenienced by the presence of the customer. Her explanations were - I will send you the link and you can watch the video and return the vehicle. Well, it was not nearly that simple, not to mention that the app did not retain any information and if any edits were needed, one was brought back to begin the return forms all over. Overall, this is a great system for the company and a lousy one for the customer - we don;t do crap and you do our work for us. There is no "customer" anywhere in the "customer service" here.
Janko NGreat staff! Great manager! Always helpful, friendly, and kind. Highly recommend this location!
Brent J | Expérience généraleA very wonderful staff...
Maurice A | Expérience généraleHal gave fabulous service!!!
Jack B | Premières impressionsRaie, or Ray - sorry for name spelling, was awesome. She was very professional! She was also friendly. Thank you!!!
Mark D | Expérience généraleThere were back rats and the ceiling leaked into the unit.
ETTOR S | Expérience généraleHad our belongings in storage for 3 years. After the first year they had a fire in the unit directly across from ours yet NEVER contacted us so we could go check on our belongings and we didn't find out for almost 3 months. We had items melted and smoke damage but they said nothing they could do and would not give me a report on the fire for my insurance, so I lost about 4,000$ worth of items. Then shortly after that incident they changed from being 24/7 to closing early… never emailed and notified us or anything and we went to get items one night and was unable to get to our items. Plus they are always extremely busy yet seem to only have one person working which does not cover it. Even when I moved out I had to wait 30+ minutes just to hand over keys. On top of all this they keep trying to charge wrong card entire time we were there although we did try changing it numerous times. Yet they still kept charging wrong one and not getting payments then charging me late fees for 3 years. If I had help or money to move I would have. I am glad to be out of there and will never return.
Todd F | Expérience généraleCommunication was great and I am very appreciative of the use of such a nice facility.
Ryan R | Expérience généraleI want to thank everyone there for all their help
Bambi R | Premières impressionsEverything was outside very convenient
David R | Expérience généraleThe only complaint I have is the g.m. was very rude, and not compassionate to my situation. He barley took 5 mins to talk to me about what was going on. He should be replaced!!!!!
natasha p | Premières impressionsThe staff and management at this location are top notch and extremely helpful Witnessed the manager going out of his way to ensure a lady had the ability to unload her uhaul and move her stuff into a unit Beyond awesome honestly Travis Tuttle
Bentley W | Premières impressionsThe staff and store manager were extremely helpful in assisting me after my original reservation was somehow cancelled in the UHAUL system. They were still able to accommodate me temporarily until the unit I requested was available 3 days later. The storage manager was amazing.
RESANA M | Premières impressionsThis company is terrible. I don't even blame the staff, they're just enacting the company's terrible policies. Please make it less obvious that you're just trying to suck as much money out of people as possible.
KARINA W | Expérience généraleI appreciate getting getting the first month off!
joan l | Premières impressionsThe two ladies working were professional and very helpful…will be back!
Larry D | Expérience généraleStaff was kind & courteous, treated me with respect! Was able to talk with them and have everything answered, could tell they were very knowledgeable! I plan on returning for whatever I need!
Daniel S | Expérience généraleI was there for awhile trying to upgrade to a bigger storage unit. I was the only customer in the store and it took the rep half an hour to figure it out. Once he finally "found" a unit, that unit had someone else's things. I didn't find that out until I went back on Saturday to look at the inside of the unit. Since then I've emailed them twice to refund me the insurance I paid for initially and I still haven't heard back. They weren't able to cancel my unit because the store manager, Hal wasn't there. Alexis was kind enough to call another u-haul to check availability. It didn't get cancelled until the following week after their rep Melanie called me a few times to ask me if I still wanted the unit and that it had been emptied. Totally unacceptable to rent storage units that haven't been cleaned out. I will not return to this location ever again.
Brenda S | Premières impressionsEveryone was very helpful and polite and help me in every way they could and I am very thankful for everything they done Roger
roger h | Expérience généralealways helpful and friendly
Priscilla L | Premières impressionsThe manager on duty was very helpful, polite, and extremely nice!!!!
CHRISTOPHER A | Premières impressionsBoth the manager Hal and the associate (a young African American woman, cannot remember her name) were very knowledgeable and polite. My Experience with uhaul on oracle was flawless, would recommend and return.
Donna H | Premières impressionsThis was my summer storage for my college dorm room things and it worked out perfectly for what I needed!
Cassidy Z | Expérience généraleWorkers take the customer as a joke in my opinion and was treated very unprofessionally when I was there
Damian B | Expérience généraleThe staff was incredibly helpful, knowledgeable, time efficient, and pleasant. I received superb service! I will never go anywhere else for my moving and storage needs. These guys are the best!
Kim H | Premières impressionsIt's ridiculous you have to go to the store to talk to someone there. Phone Always routes to automated messaging that doesn't address local questions. Also, my card for entry never worked. Last, the price went up too much so I got out of there asap. Manager was great, some of the staff...so,so.
shane n | Expérience généraleAssistant manager Alexis Alvarez was very helpful are you helpful in helping me change my drop off location and opening a new storage unit I will be highly recommending this location from now on This employee deserves a raise And to be made manager This was one of the best experiences with u-haul I've ever had
Joshua P | Premières impressionsThe employee who checked me in was very helpful.
KEVIN M | Premières impressionsHalberto was very helpful and accommodating
Brent J | Premières impressionsThe staff was extremely helpful and friendly
Charlotte J | Expérience généraleThank you Hal & staff...you ALL are very helpful when I have been in the store. I WILL use this location again and will direct those in need of storage or vans to you.
Raymond c | Expérience généraleI had another U-haul storage space which I had reserved in March 2022 at the U-haul storage facility located at 450 N. Freeway in Tucson, because this is where I rented a moving truck, auto-carrier trailer and indoor storage unit as I was relocating from San Diego, CA and moving to Tucson, Arizona. When I finally arrived in Tucson to return the truck, trailer and off load the contents of the truck, I was notified that "there's no reservation on file for you here, we don't have anything available". I told this customer service representative that he was mistakened, why would I have pre-paid for an moving help service to meet me here to un-load the truck, and they're outside getting paid to do nothing! "I was told to contact U-haul customer service, because there was nothing he could do". So, I called the 800-468-4285 number and was placed on hold for an unnecessary extended period of time, in order to get some help. Finaly, I was connected to an call center customer service agent that I had to explain the entire story and situation to, before she could begin to assist me. The best solution that could be done at such short notice, and to allow for the very limited time I still had remaining on the paid help, was for me to be sent to the U-haul storage facility on Oracle Road which is an outside storage facility. I did not have any other option at this point, so I had them contact that office before they closed and notify them that I was on my way. When I and the moving helpers arrived, I meet the U-haul customer service representative to sign the rental contract, purchase a lock, locate the storage unit and attempted to drive the truck to the rental unit. This may have gone much faster if the storage facility had not recently had a fire inside a storage unit which took out the lights in the yard which made finding the unit and unloading the truck extremely difficult. By the time we found the unit and placed one item inside, my time was up for the paid moving help. I locked the unit and never returned until I moved out last month.
PHILLIP F | Expérience généraleThese guys are amazing they went above and beyond for me Hal Diaz and his team over at the u-haul on the Tucson auto mall gave me great customer service n this is why I would go back and highly recommend they really made me feel welcome and gave me all the great assistance I need again I would like to thank u guys for this amazing experience with you and I will be back to do business with you again thank you Hal and ur team
Juan P | Premières impressionsI am consistently impressed with the atmosphere at this location. Each team member has been friendly and welcoming, helpful and efficient. As weird as it might sound, I genuinely looked forward to stopping by.
Cyra S | Expérience généraleThanks so much.
Stephen D | Expérience généraleThis is by far the best U-Haul in Tucson. Clean, friendly and helpful. Thanks to management and staff, especially Alex and Jesus.
William S | Expérience généraleNobody explained the in/out process. I was told to swipe to get in but that was it. I thought I would roll my car toward the gate and it would open, nope!! I was stuck inside. I was able to flag down a staff member and he told me were the keypad was to swipe to get out.
CHERI S | Premières impressionsEmployees are extremely helpful. Access is easy and location is convenient. Thanks, Uhaul!
Susan P | Online Move InDrive-in access through gate was tight and complicated if there were any other vehicles in the lot. I was not happy that a pro-rated rent was not refunded when I moved out 6 days into the rental period.
Michelle S | Expérience généraleThe manger Hal Diaz has always been there Extremely helpful and understanding the best customer service ever!!
Erik V | Expérience généraleThey do not return phone calls, access cards never worked
jamie n | Expérience généraleOverall great experience
JUAN N | Premières impressionsGreat leadership from management at this location. There was tech issues initially but all employees there worked through the issue to resolve it.
Dominic E | Premières impressionsBest prices in town for storage and convenient hours to access the storage
DAVID O | Premières impressionsPest control could be better, with better door sealants in place. Opened it up and saw it became home to moths and crickets, which is hard to avoid, just think a better door for the unit could help. Had a trap inside for mice but wasn't sure how helpful it was.
Serafina K | Expérience généraleGood value all around.
TERESA T | Premières impressionsExcellent customer service. Manager helped me and he was amazing
Terri B | Premières impressions(Oracle Rd near Auto Mall Rd) My storage was in a clean, well secured lot. The guys at the counter were always helpful whenever I had questions, or to pay my bill. Will definitely recommend this location.
Christina P | Expérience généraleManager, Assistant and Staff were very accommodating.
shane n | Premières impressionsDuring COVID-19, I was having some financial hardships and the manager was unwilling to work with me.
Savannah O | Expérience généraleI interacted with several employees and all were great. It was a super hot day and it would have been easy for them to be crabby.
Edwin W | Premières impressionsVery helpful staff and nice facilities
Ronald C | Premières impressionsHal was extremely helpful to me and my family in a very difficult time, and actually made me feel a little better about mankind. Thank you very much Hal, I hope I can make it square with you someday!
Chad C | Expérience généraleAucun
Jason L | Premières impressionsEvery CSR I came into contact with was very friendly and made the whole experience easy and quick
Rachelle R | Expérience généraleRented a space for 11 months. No rain or rat damage nor heat damage during 115+ degree summer months. Would highly recommend.
Storm H | Expérience généraleThe general manager (Hal) had a cocky, I don't care attitude. Like he was on power trip. When I asked him if they had a dumpster for the tenants to use, he said yes. But it'll cost ya $15. All I had were 2 boxes (that were torn-down/flattened), plus 1 (15 gallon) bag of garbage. For $15?? He told me if I didn't want to pay, I could dump it next store (in their dumpster). I thought, Wow, that ain't right!? Now, this is after I just spent $1400 on a 15' truck (plus another $450 in gas) to move across country. Only to find out when I arrived that all my stuff, at the back 5' of the truck...was all wet on the bottom. By the way...he acknowledged that. It's just the principal of the whole thing. But I have to keep telling myself, that most people DONT CARE ABOUT PRINCIPALS. All they care about...US MONEY.
Michael G | Premières impressionsMove out date was April 1st not the 3rd.
Timothy H | Expérience généraleHal Diaz was very helpful with our storage needs.
pam b | Expérience généraleThe staff, no one seemed to know how to do anything, telling me I had to come back when mgr was there. Even when I said call main office , they'd say they're out to lunch or dinner. 2 young men diff times acted either totally stoned or I'm sorry mentally extreme slow. Staring at puter doing nothing making us wait. For nothing. I was given a credit instead of a refund for unused boxes etc but they'd never let me use the credit, either cuz I can't use it towards storage rent or truck. But when I was buying supplies then it didn't work come back. This is even with whoever is acting boss that shift. Mgr seemed to be drugged or ? at times too. Everyone came in was frustrated, everytime I had to come in, often at times. Mgr leaves alot it seems never there. When he was he was nice. The premises itself felt safe and at time good loc but due to staff and how it's all run, I'd never use it, in fact I have moved out. The times I've had to use the main office it's been great, including this last time where without any hassle at all, I was given my immediate refund on that useless credit. Ps.. I was there about a year and all I said never got better in fact worse. I don't understand why you're letting such a prime loc be run by stoned vegetables idiots, including it's 'upper mgt' down. Yur customers r moving, we don't want or need that problematic time sucking error ridden headache for things so simple.
DENISE T | Expérience généraleThe convenience of having a storage unit available when the rented U-Haul arrived to store items made my day
Loretta B | Expérience généraleA great place to know and use.
Loretta B | Premières impressionsThe staff was friendly, knowledgeable, and accommodating. I feel like I'm now part of the U-Haul family because of them. Halbert And Rebecca were true professionals.
James B | Premières impressionswould like for the exit gate to automatically open rather than having to key out.
Robert m | Premières impressionsHal and his team always provide excellent customer service and support.
Glenn L | Premières impressionsThe facility and staff was great. One complaint is that they force you to buy a special padlock. They claim the reason is that these locks are more secure. This is not true. The round locks they force you to use can be broken in less than 5 minutes with a drill. I'm pretty sure the reason they require these is so they can get into a unit (with a drill) if someone stops paying, etc.
Richard B | Expérience généraleStaff very helpful - great experience!
Michael M | Premières impressionsThe staff at 4655 N Oracle Rd in Tucson, AZ were extremely helpful and friendly and accommodating. I would recommend the place to my friends.
Martin N | Premières impressionsMerci!
Rob F | Expérience généraleStaff was courteous at all times and helpful when needed.
Lee S | Expérience généraleI closed my account for storage just over two weeks ago and have received several notifications that I am late and owe several late fees on an account that's closed. Called several times with no reply back so I went to the store and spoke with people who were unable to do anything about it. The manager to this day has never reached out or replied to any emails
Nick D | Expérience généraleExcellent service
Lee S | Premières impressionsThey got rid of my reservation and i had to get a 7 by 10 at another location down the street. Its not 24 hrs like the auto mall location and it sucks cus i had a 10 by 10 before and had issues
Alicia W | Premières impressionsI knew my belongings were safe on the premises and the customer service was personable and way above average -- The Best In The West. Thank you
Catherine T | Expérience généraleI found the experience pulling a 5x8 trailer with a car very taxing on gas mileage. Normally I get 25 mpg. I only got 12,7mpg pulling the trailer. The drag is tremendous. Perhaps you could offer a wind foil that attaches to the roof of a car to reduce the drag and increase mileage. I Imagine it would help with Your profits also.
chris k | Premières impressionsHal never disappoints! His staff and himself always go the extra mile! Regardless, this is the ONLY uhaul store I visit or trust in Tucson, period!
Rhonda K | Premières impressionsVery nice employees. Took the time to explaine security in place and provide reassurance as this was my first time using self storage. Especially when it's over 1k miles from where I live.
Merry B | Expérience généraleI had three encounters with this location over a period of three days. First returning equipment, second renting a storage unit, and finally returning a truck. On each encounter I received excellent customer service.
Paul B | Premières impressionsHal & Rebecca are the BEST! Very helpful, friendly & work with you if you're going to be a late on a payment (sotrage).
Rachelle G | Expérience généraleThe staff, location and facilities here are amazing. I wish every uHaul location was like this one!!!
Justin Z | Expérience généraleEasy to get in and out with enough room to unload the truck. Clean and secure.
Donald S | Expérience généraleEmployees Hal and Rebecca were amazing. They were professional and very help in explaining the best options for my storage needs. They made this new resident feel welcomed.
Carlos F | Expérience généraleEveryone at the Oracle/Auto mall store is TOP NOTCH.Helpful, accomodatiing,ploite,courtous,respectful,most of all, sincere. I have great respect for all the HARD work they ALL do. Thank you for them.
rosemary c | Premières impressionsPromised a 1 month 10x20 climate controlled unit. Instead were given a 7x23 outside unit. Will have to move everything again.
Loren T | Premières impressionsExcellent customer service with happy and friendly people.
Melody P | Premières impressionsQuick service! Friendly and knowledgeable! Would recommend. :)
Patricia L | Premières impressionsEveryone is always helpful, courteous, welcoming, knowledgeable on their computers,. Easy in, easy out.. THANK YOU.
Rosemary C | Expérience généraleThe gal that helped me, Rebecca Taylor, was professional and warm at the same time. Rebecca was knowledgeable, curtious and didn't leave anything out. Thank you, my experience was PERFECT.
Rosemary C | Premières impressionsChristopher and Rebecca were friendly, professional and very helpful. We had just made a 2 000 mile journey and were ragged and they were just fantastic.
Jeff A | Premières impressionsVery helpful staff.
Anthony K | Premières impressionsHelpful, friendly staff
Rachelle G | Premières impressionsGeneral manager Hal Diaz was extremely helpful and made sure our experience was amazing. I would definitely recommend this location to anyone looking for excellent service and storage needs.
Erick O | Expérience généraleAll associates were helpful wiling to help. I had a great experience,even though when traveling we never know what may happen. There were many time I needed to turn arround wrong direction.
Gloria S | Premières impressionsWe have not rented anything for a long time (1 year apr.) at your facility. There must be a error in your administration.
johan k | Premières impressions☺️
SUSAN S | Expérience généraleWould recommend to all!
Richard N | Expérience généraleVery helpfull staff. Thank You! God bless!
Manuel M | Premières impressionsThis was a great choice to use the U-box everthing went great and would use this service again the people at both location were so helpful Thanks U-Haul
Paul W | Expérience généraleI made on- way reservation on short notice and was able to get a 15' van which was perfect for my needs. Both the original phone agent and location agent were very helpful!
Alice Y | Premières impressionsGreat service. Very helpful. This location is a real 'feather in Uhauls cap". Could not have asked for more. Made the conclusion of my move from New York to Tucson a joy! The site manager is tops!
Robert B | Expérience généraleOutstanding service! Staff was very knowledgeable and extremely helpful... Would recommend this location to anyone in the market for a trailer or storage garage. Hal is the best!
Mitchell R | Premières impressionsAwsome
Patsy b | Premières impressionsFantastic facility & staff!
marsha f | Expérience généraleThe general manager, Hall, always provides exceptional customer service and it's great appreciated!
Glenn L | RéservationEverything about our experience was great. Never had any problems with the storage unit and anytime we interacted with staff they were helpful and pleasant.
Theresa J | Expérience généraleThe only problem we had was we didn’t have the correct lock when they corrected it we had two locks however if we arrived after hours we wouldn’t of been able to get in.
Kevin T | Expérience généraleThe only problem I had was the company I used to unload my items into the storage room. They are recommended by UH and were several hours late for my appointment.
frank c | Expérience généraleThank you for all your help.
Kenneth G | Expérience généralefriendly and courteous staff
Clayton B | Expérience généraleThe manager set me up with a nice uhaul storage unit. He was also helpful with my ubox. So far, I have had a good experience.
Katrina F | Expérience généraleI will be using this location again as my daughter goes to U of A
Stacy B | Expérience généraleThe overall performance of U-Haul Moving is great. But a leg on my TV stand was broken during the moving.
Hao Z | Expérience généraleThe team at the Automall UHaul were super helpful! Would highly recommend using the UBoxes as a flexible and cost effective way to move!
Cynthia S | Expérience généraleBest experience so far
Michele M | Expérience généralePossibly the worst customer experiences Ive had. employees were not trained, manager went home to "pick up the kids" leaving the trainee behind to finish. - she did not! 2 days locked out of my unit.
Nicholas I | RéservationI am disappointed that when you call in you do not speak to anyone at the actual facility where your storage is. They billed my credit card after I quit. Still not corrected.
Sheila M | Expérience généraleMy UBox was never shipped and by the time it allegedly arrives we will have waited a month to get it. I was promised a refund but this hasn't happened, and in the meantime have been charged $90 more.
Erin H | Expérience générale