Customer Reviews for U-Haul Moving & Storage at Bardstown

Évaluation :

3

My truck mirror on the drivers side was broken and the truck wouldn't accelerate. That truck should be taken out of rotation it was a VERY dangerous vehicle to drive.

Évaluation :

4

I traveled 2 hours to pickup trailer at another location only to find it damaged and not available. Had to wait 3 hours for another trailer and added an hour drive time while waiting. When I got to this location there was 2 trailers there. One was there all this time. Was told it was in town trailer. This should have been rented to me and save me 4 hours. Not happy customer.

Évaluation :

5

I completely forgot to close out my unit account when I moved but the staff was super helpful with closing it out for me and not charging me any fees! Thank you guys :)

Évaluation :

5

I was fine just need more workers

Évaluation :

5

Every time me and my son come to this location. We are treated like a customer wishes to be treated every time we spend our money for a service. The very nice lady that assisted me was very professional, very friendly and a very hard worker. Excellent Customer Service!!!

Évaluation :

4

Need more customer servers people at the counter

Évaluation :

5

Just over all great customer service and the price was fair considering the economy.

Évaluation :

5

Employee was very responsive. He immediately helped us unload our car and got us on our way.

Évaluation :

5

Please inform your customer if you change the schedule time of installation. Also be carefull with the handling of the cars, ours was returned with a ding on the second row drivers side.

Évaluation :

3

Need more people working

Évaluation :

3

Internal compartments (cab and storage) dirty and not swept out

Évaluation :

1

I had this reservation coordinated with movers booked through Uhaul. You changed the pickup time to an hour after the mover's arrival. After several phone calls to Uhaul we got that resolved but had to have a much larger truck than needed in a location farther than we wanted. After resolving the issue with the truck we arrived at the location to discover they were short staffed and it took nearly an hour to pick up the truck. They then asked us where we were returning the truck but the closest return location was 20 minutes from our destination rather than 5 minutes as originally booked. Returning the truck could only be done after hours and there should not be an additional fee for that. Stay open longer. The after hours return process required internet service in the middle of a storm. It was scary and the photo process was ridiculous. I will not use Uhaul again unless it is the only choice. The only good part of this transaction was the moving companies. Both were amazing and worked with us as UHaul caused problem after problem

Évaluation :

2

Waited in the line for 40 minutes then was charged extra for keeping the uhal later. So it's ok for uhal to be late but you charge customers for being late. You need more help in this location

Évaluation :

3

Truck had a loose driver side mirror that made it unsafe to drive. Mirror would move with the slightest bump on the road and needed to be readjusted constantly. At one point in was merging onto the highway and the mirror shifted and I could not see oncoming traffic until I reached my hand out the window to adjust the mirror.

Évaluation :

1

When I rented the U-Haul I was told that I was only going to be paying $84. I took the truck because he did not explain to me how it was going to work. I did not go over the allotted mileage and I also did not go over the allotted time, I return the vehicle an hour early and I'm still getting overcharged. The truck barely ran disgusting and I had to pay $118.

Évaluation :

5

I have rented a motorcycle trailer from this location many times. I trust my bike on Uhaul equipment. The people at this store are efficient. They get me in and out in no time and get the trailer hooked up to my truck and I'm on my way. .

Évaluation :

5

The Staff was very courteous and very helpful to me .

Évaluation :

4

Buying more van and pick up truck

Évaluation :

5

Rien

Évaluation :

3

The tire light came on, then a message saying 'service tire monitor system.' I had never driven a U-Haul before. It was very concerning, driving on the expressway with a teen in the car, along with the furniture in the back. When I brought the U-Haul back, no one seemed concerned about it. An apology would have gone a long way. It was a stressful drive.

Évaluation :

3

Customer service I had a reservation went into modify it it didn’t go through but the fellas was argumentative didn’t like that especially to a female could’ve handled the situation better

Évaluation :

5

Equipment Question: the vehicle was clean but found to have a few issues. Exhaust system was loud Shifter had problems staying engaged in drive and difficulties locating Reverse, Mom's Attic roof leaked on passenger side box. All these items were brought to the attention of our check representative and noted. The vehicle was not returned to service and waiting for repairs. Our experience with the Bardstown Road was excellent. Everyone was Helpful and Very Nice.

Évaluation :

1

I was at the location for close to three hours and all while my 4 yr old was sitting on a nasty floor waiting, as patiently as a 4 yr old can, for us to get pur equipment. The representative redid our WHOLE request and didn't include everything, such as the roadside assistance, and did NOT even have me sign NOR review the order prior to completing it. The signature on the final paper is NOT mine and when I had questioned the total amount, as the only reason he even told me was because both my mom, who was paying for the equipment, and myself kept pressing him for a total. But when I told him it was different than the amount that I was give online, all he did was shrug his shoulders and just said "I don't know". Then he just continued on as if it was no big deal. Once the order was complete, it then took him OVER ONE HOUR to hook up the 26' box truck to the trailer, while my son continued to sit on this nasty floor and when I asked for a chair for him, I was told they didn't have any extras. But yet all the employees were sitting in chairs but couldn't give e a kid one to sit on. This was ABSOLUTELY THE WORST EXPERIENCE I have EVER HAD when it comes to renting from Uhaul. I would NEVER rent from this location again. Then once all was connected the representative just put the keys to the truck on his desk which I was standing at but didn't even say anything, just put them there and walked off as if I was supposed to know they were for me. I was standing there maybe 20 minutes before I asked another employee if those were the keys to my equipment to which they had to loom up and confirm and THEN I had to ask who could check me out for additional items I was purchasing from there. It was just a NIGHTMARE! I have rented from Uhaul probably a dozen or so times within the last 6 yrs and this has honestly been the worst experience I have ever had and I just couldn't believe the poor customer service both in store and even over the phone when I called about my contract agreement being all messed up. This company has truly gone downhill and it really is sad.

Évaluation :

2

Already called customer service and filed a ticket for the experience.

Évaluation :

5

Just problem with parking lot. I was impressed with the quick transaction and the price. The fact that you don't charge hourly is very helpful. Thanks

Évaluation :

5

Nothing....I was really pleased with the help and the service.

Évaluation :

3

It was a good experience great customer service...

Évaluation :

5

Billy was very nice to work with, and got everything done in about 90 minutes!

Évaluation :

5

The staff was great and very helpful!

Évaluation :

5

great service hooked up the rental trailer and checked to make sure everything was working before I pulled away

Évaluation :

2

The woman that checked me out was rude and in the phone the entire time. Had her cell laying on the counter on speaker, at least get some headphones or something. I have used u hual for year, you have all of my contact information and copies of my drivers licenses, she made me provide two additional contacts and was just unpleasant to work with. Get off the phone while your asking me questions and save the smart ass comments for someone else. I've used this location for years with no issues. This was the worst customer service I've seen. The gentleman that help me hook up the trailer and took the pictures upon check out was the nicest person there. Really appreciate his help!

Évaluation :

1

They stole my money

Évaluation :

5

Excellent staff and trucks.

Évaluation :

5

I reserved an appliance dolly, but did not receive it. However, I was given an utility dolly which was appreciated, but did not help us. Overall the service was good.

Évaluation :

5

This goes out to the two guys that works there... They are awesome! They are very knowledgeable of their job.. And their politeness and courtesy is a 

Évaluation :

4

Staff was very nice and helpful

Évaluation :

1

Everyone parked poorly and we had difficulty parking to leave the truck. U haul sucks. Refund my money I returned the truck 2 days early.

Évaluation :

4

Overall it was a pleasure dealing with U-Haul employees EXCEPT for ONE employee needs to be retrained how to talk to customers he was very rude not helpful at all the manager was very polite and apologized for the one guy actions I will add this was a Saturday afternoon and maybe the were short handed I’m not sure

Évaluation :

5

The staff was very helpful and and friendly.

Évaluation :

5

Pulled up and was greeted with in a minute or two. Was instructed on what exactly to do and was on my way in less than 10 minutes.

Évaluation :

5

Very helpful and friendly. Went out of their way to help

Évaluation :

5

The staff was helpful and professional

Évaluation :

5

Ramp was not connected to truck! It still worked

Évaluation :

1

I have already contacted the customer support regarding the issues that I had with this not being a pickup truck which is what I reserved the day before I feel like my experience was bad enough that I could say I probably never rent another truck from you all

Évaluation :

5

A friend made me aware that U-Haul sells and installs hitches, a service of which I was unaware. I made the arrangements with Bill (a twenty-year U-Haul employee who's been installing hitches about that long) to buy and have installed a receiver hitch to accommodate a bike rack I intend to purchase. Just had the hitch installed today. Everything went exactly as advertised! Bill was professional, most capable and quite friendly. The pricing was very competitive, and the installation started and finished on time. The installation was very well done, and the hitch comes with a lifetime unlimited warranty that only cost $5!! I highly recommend Bill and U-Haul for hitch related services!

Évaluation :

2

The van itself was clean but the low air tire indicator was on. No one checked the van prior to me taking it. The return could not have been worse. I got the email receipt (time stamped) before it was even returned. The final charge was $1 300 more than what it should have been and my debit card was charged. Because of this I received charges/fees from my bank. Their records said I traveled 2 455 miles in 15 hours which would be impossible. It took me three phones calls and a total wait time of over an hour to get the issue resolved and as of tonight my bank account is STILL not reversed of the charge. Two customer reps were very helpful but even they were not able to reach the manager or any employee at the location where I picked it up. No excuse for that. Customer service reps assume the employees put the wrong vehicle return odometer reading on my receipt. Mistakes happen but an obvious mistake like this should be corrected quickly and store reps should follow up. No excuses for that

Évaluation :

5

Great staff at this location too. Denise, I think that's is her name and Rodney and others were all so kind and helpful. U-Haul's customer service is so good and so refreshing! Thank you for being so great to work with! Robert Boyd

Évaluation :

3

Had to Return the first truck that was given to me. Charged more than I thought was reasonable.

Évaluation :

5

The truck needed to have a front end alignment. It shimmed when at the speed of 70.

Évaluation :

5

Guy who helped out was just excellent . Went beyond and above to help me out switching the vehicle .

Évaluation :

1

I was charged $25,08 for gas. I only went 1 mile.

Évaluation :

2

Truck was almost on empty when I left location after telling me it was full. I called and was told it would be handled. I just got my receipt and was charged double on gas. Very unhappy customer.

Évaluation :

5

Stay Awesome 💯

Évaluation :

4

Space is limited and makes getting and returning a challenge.

Évaluation :

2

I made a reservation that was confirmed. I called a couple hours before my reservation to verify that a truck was available and was told yes. When I arrived at the U-Haul center, I was told that the truck was not available and told that I should have called directly to the store instead of using the app. Initially, the representative offered to look in other parts of the city for a similar truck, but was unable to find. ,The representative finally agreed to rent me one of many available larger trucks at the same price. I should not have had to ask.

Évaluation :

5

The manager Dianne and her amazing staff were ALWAYS kind, patient, and extremely helpful. Great Job

Évaluation :

1

Staff at no reason for myself, to keep me on a leash and lock my until for some structure access to my own thing it's quite embarrassing and disrespectful

Évaluation :

5

Love the peoples

Évaluation :

4

I really like JP and Paige they are very helpful to me at all times even after hours

Évaluation :

5

JP is awesome 😎

Évaluation :

5

I definitely would recommend U-Haul storage. Diana was pleasant to work with. Very knowledgeable very good at her job.

Évaluation :

1

Even after I paid my bill and made my balance $0.00. Uhaul still sold my personal possessions at auction and didn't tell me until a week later. No more business from me

Évaluation :

5

This location is is the best Haul in Louisville with a great management team.

Évaluation :

5

Great service

Évaluation :

1

There were trucks parked in front of the unit and the office was already closed. Plus i got charged for a months rent when i called the location to cancel and had already removed out items and the lock!

Évaluation :

3

My only issue was that I could never access my unit after business hours because it was always blocked by a truck. Even when I visited during business hours, it would sometimes take up to an hour to have someone move the truck blocking my unit so that I could access it. Towards the end of my stay, the phone lines to the office became rerouted to the automated system so it became even more difficult to get ahold of someone to move a truck. I planned on keeping my unit longer, but I couldn't keep being unable to access it at convenience like I could at other locations.

Évaluation :

5

Una instalación donde la atención el buen trato y el servicio hacen sentir que se encuentra en familia y donde la principal premisa es la ayuda y el buen trato al cliente. Quedo impactado del sentido de pertenencia de sus trabajadores a la empresa.

Évaluation :

3

They gave me a complimentary lock. That was amazing. Only problem I had was my storage has a hole in the side at the bottom. The office was closed when I scheduled to move in so I wasn't able to talk to anyone about it. It's pretty big and needs to be patched so that my things don't get water damaged. Office staff was gorgeous and very helpful, they need a raise!

Évaluation :

5

The management was absolutely superb..

Évaluation :

5

Love the place

Évaluation :

5

The store manager Diana and her staff are very helpful and respectful and goes above and beyond to make sure the customers are served with the best services possible.

Évaluation :

5

It's a very busy place. May need to hire additional staff for "end of month" and weekends.

Évaluation :

5

This staff is awesome, congratulations to the new GM, she an AMAZING personality.

Évaluation :

5

Diane help me out she is the manager there she was professional thorough she knew exactly what she was doing. She handled my difficult situation I would work with her any day. Thank you from Natarsha Henderson

Évaluation :

5

Wonder team u have

Évaluation :

5

All is well

Évaluation :

5

All the Staff was very pleasant, helpful and professional.

Évaluation :

2

I had 24 hour access and on sevearl occausions i had to load my trailer on the side of the highway due to all of the uhaul trucks blocking the gate. that was a real inconvience due to my time being money.

Évaluation :

2

The manager sold a faulty lock but did not give a refund when replaced. He called and said a month was paid already, then charged a late fee when it wasn't paid. I asked him repeatedly to have his manager call, but no one ever did. One day when they were short staffed, I waited in line nearly an hour for help.

Évaluation :

5

I've been woth this Uhaul for a couple of years, and if i ever need storage again This location will be the ONLY one I use , Although staff has changed a few times they. were still professional al and polite plus Understanding whenever I had a issue

Évaluation :

1

When dealing with the people at this location it was TERRIBLE. Day one arriving to Kentucky I was treated so disrespectful I was shocked by the way I was being treated. I also only had 30 days for a free unit . I had to reach out to the 800 number as no one wanted to pick up my call . I sent several emails . Went over every email with the lady I spoke over the phone . She even agrees this is unreal how long for them to respond to me . Then hours later I get a email saying I owe $0.00 well yes I moved out over 30 days ago

Évaluation :

5

No complaints, I was offered a free month of storage after a truck rental and that's what I got, no hidden fees, no gimmicks. Staff was straightforward and efficient, as was the entire process. Online move-out made the process painless. Couldn't be more satisfied and will use this location for any future needs even if it's not the closest.

Évaluation :

5

I usually have fun when I go into the facility now that there's enough service reps.

Évaluation :

1

I cancelled my storage until and it took them almost 2 weeks to complete my move out. The staff used vulgar language and I will not ever use uhaul again in my life .

Évaluation :

3

We vacated our storage unit 8 days before the end of the paid month and told the staff. Still, we continued to receive emails demanding payment for the following month and threatening liens and other procedures if we didn't pay up. It wasn't until we went back and visited in person, again, that the situation got resolved. You need better communication and execution among the staff for situations like ours.

Évaluation :

5

Jesus and his staff went above and beyond in assisting me and my family, despite the unfortunate situations I been through while from Washington state when I arrived The General Manager Jesus showed so much compassion and empathy, he listen to our issues and assured us that he will help and he kept his word.His staff supported his leadership as well as being committed to being a team player they we’re focused on helping the customer.If it was a question that has no answer they searched for solutions to make sure your needs were met, Watching another employee name Kathy work with a customer was amazing it shows that the leadership of Jesus the general manager is great and committed to developing a strong and strategic team to represent Uhaul as an upstanding company for the community and those you patronize the business.Job well done Jesus and the team at Bardstown Uhaul.

Évaluation :

3

Training needed in your Louisville Kentucky Facility

Évaluation :

5

Very Pleased!!

Évaluation :

5

Debra and her team at the Bardstown Rd facility are amazing. Very helpful and friendly.

Évaluation :

5

na

Évaluation :

5

Staff was very helpful and I will go back again when I need this kind of service

Évaluation :

3

Tried to get into the storage at 10 at night and all uhauls were blocking the interrance gate into the storage so i couldnt do my last 2 loads very inconvient the service was good though

Évaluation :

2

The staff at this U-Haul storage facility is not friendly nor very helpful. The one I had in Texas was however.

Évaluation :

3

Representative at the counter had no idea about the Discus Lock discount. Seemed like a miscommunication between management

Évaluation :

1

Terribke location. Never going to use for storage ever again. Uhaul never vacated me after spending 4 weeks basically calling them and being placed on hold. I can assure you if i have a balance on my record i will be contacting a lawyer because no one at that facility gives a hoot. No security gates stay open and they dont check the lot otherwise they would have seen an empty unit that i left them prior to my due date.

Évaluation :

1

My original reservation was cancelled because they had no trucks. Rescheduled me and had to stand in a 2 1/2 hr line because they had no trucks. Luckily by that time somebody returned a truck. Still had to find the keys before I got to rent it. I was in line longer than I had the truck. Terrible experience. The Gm was the only person working in the store. The guys ours where new.

Évaluation :

5

Great place and great deals

Évaluation :

4

The lot gate doesn't work and is always open. We all know how easy it is to pick locks. Little iffy. Everything else was great though. Great staff!

Évaluation :

5

Only thing is the lock left inside for me to use didn't have a key. I had my own lock with me though so it wasn't a big inconvenience

Évaluation :

5

Great place, great people 👍

Évaluation :

5

The Man was very helpful and very kind

Évaluation :

5

Chris the Manager at the Bardstown facility was the most friendly, helpful and efficient staff member at UHaul I have ever encountered in all the years and different locations I have been to.

Évaluation :

5

Choices had to be made at that time. T.y.

Évaluation :

5

Thanks to all of you that work with me Mr William Martin and his wonderful Staff. In Louisville Ky Bardstown Rd

Évaluation :

2

Very unprofessional place from managers to the employees. They always texting and on social media, tone of voice is very disrespectful. FYI THIS FACILITY HAS A BAD MICE PROBLEM!!!!!! The prices for the storage is not worth it.

Évaluation :

2

Mice got into my stuff, chewed up some things and found a home in my mattress box springs. It was dead and fell out when I put my bed together.

Évaluation :

1

Every time I went in to make a payment on my storage unit, I waited at least 30 minutes to an hour every time. I waited so long once that the person behind the counter promised he would credit my account $25. But then he had "computer issues" and said that he would credit my card the next day. That credit never came. I mentioned it to someone the next month, and they said they would take care of it, but they didn't. I gave up trying to get it back. Overall, it was a horrible experience and I'll never do it again.

Évaluation :

5

I Clara Fortson would Like to Thank Mr Martin and his Staff for a wonderful Job they are doing at U_Haul on Bardtown Road Keep up the good work.and a very Thanks to Mr Martin for all he did to help me.

Évaluation :

5

Keep up the Good work.

Évaluation :

5

Storage facility was very clean Staff very friendly and answered all concerns.

Évaluation :

5

Fast and frindley.Staff knows what they are doing. Great Service

Évaluation :

1

My U-Haul was being emptied out the next morning after The bill was due 24 hours haven’t even passed five and then they try to charge me and they did charge me a full months rent

Évaluation :

5

Chase is awesome, very helpful and very knowledgeable of what I needed! 10 in my book!

Évaluation :

4

The staff was friendly and helpful.

Évaluation :

5

Very impressed

Évaluation :

5

Good experience

Évaluation :

5

Very helpful, pretty fast and efficient. I had a very.good experience with them

Évaluation :

5

The young woman that helped us was so attentive and made sure everything was taken care of. It was a relief to have that care after a long day.

Évaluation :

5

People were wonderful. Friendly and helpful.

Évaluation :

5

Staff was friendly & patient when handling issues I had with moving & storage.

Évaluation :

5

My sales associate was amazing! She was so helpful & very personable. After a long day of moving my mothers home, When the truck rental was a disaster, she made up for it with great service &attitude!

Évaluation :

1

I moved my stuff out of there 3-1-10 in yall keep contacting me like I still have stuff in storage in I dont. Charging me for 2 months n my stuff been out of there. Terrible service. Yall dont have a

Évaluation :

5

Jeremy and Jessica displayed supreme customer service while assisting me. I couldn't imagine any other professionals getting me through this difficult time.

Évaluation :

5

Five star

Évaluation :

5

I was helped by Jasmine both on check in and checkout when using this facility for temporary storage while seeking an apartment and she went above and beyond while providing very friendly service.

Évaluation :

5

personal front desk service was great. However, this past month there was an issue with billing.

Évaluation :

5

Never had an issue always friendly

Évaluation :

4

More lighting for the outside units for at night. That and inside 10×10 units have a light in them. It would be nice for outside units also. I work at night. Sometimes I would come to my units at nigh

Évaluation :

5

Very nice and respectable friendly people. Had everything I asked for. Even though I was late bringing the truck back. They were awesome. Being dealing with them for all my needs.

Évaluation :

5

Your staff is kind and knowlegable. Your product is a good value. I don't move everyday, I felt like I had friend helping me who knew what they were doing.

Évaluation :

5

Jeremy and his staff were more than willing to accomodate all of our requests! He really made the not so pleasing process of moving a really enjoyable experience.

Évaluation :

5

Great service great experience. Just wish mileage was 0,55 a mile rather than 1 dollar. Wish storage units was a little cheaper

Évaluation :

5

Jeremy the assistant manager was very helpful, kind, had good customer service and he made the reservation process quick and easy i would recommend family and friends

Évaluation :

5

Love it

Évaluation :

5

Service was great. Location was convenient. It was a lot more then I could afford for a month to month storage but I only needed it for a month to assist in the move. So it was about convence for me.

Évaluation :

5

Bien

Évaluation :

3

A little too expensive for a small space. But moving out the items and cancelling payment was pretty painless. Would recommend if money isn't really an issue

Évaluation :

4

Would have liked to be able to access my unit whenever I wanted instead of during business hours. Other than that, I found my time with U-haul to be satisfactory.