Customer Reviews for U-Haul Moving & Storage at Barton St

Évaluation :

5

Jayden was an amazing help to me. Was my first time renting a unit and he made it so easy. Friend with me said he's been all across country and it's the best place he's ever used and will use your services in the future. Thanks Jayden 

Évaluation :

5

Overall 5 Stars amazing. Very friendly staff. Exceptionally clean. Very positive experience.

Évaluation :

4

We had wanted to reserve an 6X12 cargo trailer but were told there was no availability for Sunday so we reserved an 6X12 utility trailer at another location, pick up was to be noon on Sunday it never became available. We scrambled to find another trailer and discover ther WAS a 6X12 cargo at Barton. The other location never did come through for us - no call no explaination. Seems a bit of a run about! Ultimately we were able to complete our move but this certainly added more stress to an already stressful day, and made our daylight move stretch well into night.

Évaluation :

5

Everything ran smoothly! From the pickup to the drop off. Friendly staff!

Évaluation :

1

I picked up the U-Haul from the U-Haul store But drop off was awful , I was supposed to receive money back at drop off but the guy at ninis convenience store it telling the lady who work at U-Haul that he didn’t have a device on him so why have a drop off location at that store , I recommend to anyone do not drop your truck at that store , now I have to wait 3-5 business days to receive my money back according to head office of U-Haul! (Unbelievable)

Évaluation :

4

Just slow to get through the sign in, long lines. Suggest setting up assigned time, reservation windows

Évaluation :

3

Water leaks into the box

Évaluation :

5

Always great renting from u-haul . Just one comment . When I came in and paid the payment went through no problem . When I came back with no damage and gas back to where I started another 13,75 came up on my credit card. The employee didn't know why I was being charged considering every thing was good. Can you please explain the extra charge . No a big issue 13,75 but should have been charged on my first payment . Truck was also back well before it needed too . From 9:30 until 12:30 pm . Overall still a great rental from U-haul . Merci

Évaluation :

4

Need more people working the Front Desk

Évaluation :

5

great

Évaluation :

3

When booking I was told 10am email sent say of didn't specify time change, when I got there at 10 they told me that it was 1030am, and at 1050am my vechicle was still not in.

Évaluation :

5

Nothing everything was fine .

Évaluation :

4

I rented a van on Saturday morning and it was filthy. The dashboard and the cup holders were filthy with spilt drinks and crumbs and evrywhere. Does U-Haul not clean there vehicles anymore like they did before? I was not impressed at all. The back of the van was also filthy with what looked like sawdust all over the floor. I was charges $180 to drive in filth. If this is the way U-Haul looks after its vehicles, than I might be renting my vehicles from others. I would recommend you have someone looking into the cleanliness of the vehicles before they are rented out. NOT IMPRESSED!

Évaluation :

5

I received more emails than hours that I had the rental. A bit overwhelming

Évaluation :

4

I think having one person on the desk and 2 in the yard that are experienced would be beneficial.

Évaluation :

5

The staff is always very helpful and take the time with each customer. It does seem the employees have a lot of work to do and they are always multitasking do many jobs with phones, in person lines, Internet requests. Kudos to them for being so friendly.

Évaluation :

5

More staff on a Saturday.

Évaluation :

5

Some confusion regarding calculation of billable amounts. Better clarification at time of booking or pickup of vehicle.would be appreciated . Vehicle received was in very good shape. Service was also very good.

Évaluation :

5

Everything was just fine .

Évaluation :

3

Was not greeted when returning equipment. Was told by a guy on a forklift to get someone from the front desk.

Évaluation :

3

Really bad customer service

Évaluation :

2

I couldn't access the storage unit to unload my stuff. I tried calling the intercom to get help but the numbers pressed were not working. So I was not able to access the storage unit. I will have to come back in the morning to unload my stuff.

Évaluation :

5

so my truck was not ready when i showed up but staff made it there goal to fix this fast so 9/10

Évaluation :

5

you don,t have too do anything.

Évaluation :

5

Always a pleasure to call upon Uhaul for my moving and storing needs. Never a let down.

Évaluation :

5

Nothing really . Everything was as expected.. I will be back next week to set up our next trailer requirement .

Évaluation :

4

Your server was rude ther was little bit of dirt on the rubber mat.in the back of the van it took less a minute to clean it he threatened to charge me extras if didn't clean it and then as l was rinsing the mat he raised his voice and said how you like it if someone bring the van back in that condition he was a total jerk about the situation the thing is l have given uhaul lots of business over years and never have l experience the rudness before he could have more polite when was taking to me and my son instead he decided to be standoffish its good thing he doesn't work for me cause I would not let him talk to customers that way

Évaluation :

5

Nice good nothing much can do to improve as was good.

Évaluation :

5

Had a rattle leaving lot but installer fixed muffler bracket that was rubbing against hitch …good work

Évaluation :

2

The left mirron on the vehicle was loose so when I was driving on the highway, the mirror was moving all the time so it was super risky because I was not able see the back of the vehicle.

Évaluation :

5

Tom was amazing.

Évaluation :

5

Overall great

Évaluation :

1

You guys didn't give me my 1st month free and you didn't give my refund from when i paid for March but moved out March 2nd and did not receive refund From that...what's going on here?

Évaluation :

4

Very friendly staff Always willing to help in anyways

Évaluation :

5

Staff are very helpful and sincerely interested in others needs. I enjoy using the newer building for the convenience close to all lockers from the drive in garage.

Évaluation :

5

Wonderful staff and clean unit No hick ups 😀

Évaluation :

5

At the Barton St location in Hamilton On Canada the Manager by the name of Collins was very helpful and nice and the facility was very well kept and the other staff was also nice 💯💯💯💯👍👍⭐⭐⭐⭐⭐

Évaluation :

5

Friendly service, great product selection, easy service transactions, overall great experience.

Évaluation :

5

The staff and management were very friendly and helpful. They were knowledgeable, fast and efficient!

Évaluation :

3

Person helping with the trailer to mow our car was a bit rude, maybe take a few lessons in customer service

Évaluation :

5

Equipment is always ready on time. I have booked the wrong trailer and they recommended I take the correct trailer which was cheaper. Great advice and ethics.

Évaluation :

3

The staff can be more friendly

Évaluation :

3

The time it took & receptiveness of questions that I had already provided answers to when I booked online. Maybe once you have a booking go over the unit & park it in a designated spot & when the customer arrives have them go out and inspect it. Then meet them at the unit and if customer has no concerns send them on their way. I realize a vehicle would be a little more intense but for a trailer the time spent could be a little more streamlined. Maybe one of the questions when booking a trailer could be if the person renting is familiar with pulling a trailer to save both parties some time & effort.

Évaluation :

3

The gas tank should be full and ready for a trip. Not having to stop for gas as soon as you get going. The cab overhang leaked so all the boxes were soaked on the bottom which made it difficult to remove them! The drop off location was not correct yet there was a u haul sign in the window. When I called dispatch she didn't know about the location change. If someone wasn't doing renovations at that location I wouldn't have known where to drop it off. Big business! Not very organized! Won't recommend. Truck was filthy on the exterior!

Évaluation :

5

Highly recommend

Évaluation :

4

We rented the 12x6 closed trailer and all the screws that secure the locking mechanism for the door were loose and kept falling out. This made it difficult to open and close the door.

Évaluation :

5

The customer service representative who dispatched me was very pleasant and helpful. She answered all my questions with a smile. I always receive great service when I am there. Great staff and great service!

Évaluation :

4

I object to the false advertisement of $19,95 splashed in your trucks. It is a lie. And yes I knew it would cost more. Just be honest. Do not mislead.

Évaluation :

5

Very pleased with the service today. Will diffinetly recommend the Hamilton Nash/Barton location. Even had snow on my rental and the young lady went and got the brush to remove the snow. Awesome service TYVM.

Évaluation :

5

Friendly and knowledgeable staff

Évaluation :

3

The Lachine rental location for Uhaul is near the #20 highway and is very large. It "should" be the perfect place to rent equipment... however the knowledge and ability of staff on my recent visit was terrible and I would not recommend it to anyone because of the difficulty in transacting a trailer rental.

Évaluation :

2

My wife and I rented one of your utility dollys, over the phone we were told the price, but when we got to the store we were told that we had to pay a 60 dollar deposit and the price of the rental would come out of the deposit. We took the money for the deposit out of a bill because your employee never said anything about a deposit over the phone. We used the dolly all day and when we returned it, we expected to get the rest of the money back, but no again your employee didn't tell us it would take 2 to 3 days to have the money returned to us. So that now completely screws over the bill we took the money from that we could have covered when we got the money back that same day. So I'll will never ever go to any Uhaul company again you take your misinformed, bull shit lieing company and it employees and shove them where the sun doesn't shine. If I need to move something I will take a shopping cart from Walmart before I walk in one your uhaul locations again....ps I'm still waiting for that money to be returned.

Évaluation :

5

Amazing staff as usual. Always treated great and without any issues. Thank you Colin, Richard and Matt

Évaluation :

5

Maintain the cleanliness of the building and keep kindness to the customers.

Évaluation :

5

I loved my service! they are very honest... kind... helpful and made me feel comfortable.

Évaluation :

5

Great service.

Évaluation :

5

The young man was very friendly and helpful!

Évaluation :

5

The truck could have been a bit cleaner (inside and in the back of truck) I was not too impressed

Évaluation :

5

Thanks for being there!

Évaluation :

5

The app does not work to return after hours!

Évaluation :

5

Staff very friendly and helpful. Would use again.

Évaluation :

5

No problems or extra surprise costs.

Évaluation :

5

The process quite simple from the beginning to the end The storage is the way to Self sufficient Park unpack and lockup 10/10

Évaluation :

5

I have rented multiple trailers and just got a storage unit. Love this location, friendly staff who always try and make things as easy as possible.

Évaluation :

5

Very knowledgeable and helpful staff I would recommend this facility to everybody

Évaluation :

5

I marked access hours as not being convenient as its only until 10 pm Just think it would help out if it was at least until 12 am, that way giving more time for people getting off work little bit later. Just my 2 cents, thanks.

Évaluation :

5

The uhaul employee was really helpful when elevator would not let us off 3rd floor. He "Subway" came right out to help us and didn't leave until we were OK. Merci.

Évaluation :

1

We had a regrettable experience dealing with a storage facility at 2275 Barton St E in Hamilton, Ontario. It started from us renting a 10'x15' storage unit on August 20, 2023. No one informed us that this would be a "split" unit containing of two smaller units until we filled one of the units (10'x10') and realized we don't have enough space. We were informed that there is a second smaller unit (5'x10') is part of this rental agreement. While that was an inconvenience, we were prepared to live with it. However, when we opened that unit to put our items, we noticed a pervasive and foul odor in the unit. We reached out to the staff at the counter and was informed that we need to contact the facility manager. We called and left a voice mail to Colin Weese, and after not receiving response, we emailed him on Wednesday September 6, 2023. The lack of response was deeply disappointing, especially given our efforts to engage with the company in a constructive manner. After waiting for a few days and not getting a response, we approached a front counter again on September 10th, 2023. We only asked to exchange a location of the small units as our larger units was already full and we would not be able to move our stuff ourselves and could not afford to pay movers. Front counter staff informed us that the only options available to us: move our stuff from both units to a different location; stay in the existing units, or move out of units. We explained that due to the health issues we are not able to move stuff ourselves, and cannot afford paying movers, and both alternative options would require us to go to external movers to complete this task. However, front counter staff refused to work out a solution for us constantly making reference to the "system that would not allow us to switch only one unit". We insisted to discussing this matter with the manager, who only confirmed that these are the only two options available to us as an alternative to stay in the existing units. We explained that due to our health issues we are not able to make this move ourselves; our plea to the manager to be compassionate and find a resolution left unanswered. Our encounter with front counter staff on that day only exacerbated our frustration. The employee we interacted with was not only unprofessional but also displayed a complete lack of courtesy. They used phrases like "let me finish," "you don't understand," and "I know what I'm talking about," and raised her voice during our conversation. We've been a loyal customer of Uhaul for many years, and have never been treated this way before. We regret choosing this location for our storage needs.

Évaluation :

5

Everything was excellent

Évaluation :

5

A+++

Évaluation :

5

Storage facility was awesome

Évaluation :

4

We had a great experience other than our credit card being charged for an extra month after we had already emptied our storage container. Thankfully we noticed, called, and it was corrected promptly. Furthermore, we read on Facebook that the facility was broken into and 5 units were entered and stolen from, which was after we emptied our unit. We consider ourselves lucky and this is what makes me reluctant to recommend the UHaul Storage. But other than that our experience was great and the staff, especially Colin, was so helpful, professional, and friendly.

Évaluation :

3

Had difficulty when I had lost my keys for my lock. Staff was a bit curt on the phone, and I had difficulty reaching them more than once.

Évaluation :

5

Very good staff and friendly

Évaluation :

2

Storage locker was not as advertised. We expected a main-ground level unit and when we arrived it was up a set of stairs with no elevator access. Making us unable to use the dollys provided and move items in and out easily. Our locker and the hall too it was also very poorly lit, not able to see of what we were doing or moving in our unit. I had emailed about my concerns and asking to move to a ground unit and no response. We did not stay longer than our free month period because of this. Took our belongings elsewhere.

Évaluation :

5

Always enjoyable coming in renting, either trucks or trailers. Very convenient, the staff are always curious, friendly and helpful. Thank-you very much U-Haul!

Évaluation :

5

always good.

Évaluation :

5

I appreciate you at U-haul. I always find something helpful.

Évaluation :

5

Lovely bright and clean, being able to unpack truck indoors was great and the use of all dollies really sped things up, wonderful facilities.

Évaluation :

5

The staff were extremely friendly, patient and helpful in explaining things to us who maybe having a "senior moment". My only concern is the placement of the "Arm/Disarm" login. I saw a few people, myself included, keep going to the keypads closer to the sliding doors. It probably isn't possible to change the location of the sign in pad, therefore I would suggest a large sign above it. A sign reading LOGIN AND OUT HERE on the wall above the keypad may eliminate a lot of confusion for new customers, and not take the employees away from their other duties to assist us. I would definitely recommend your site to others.

Évaluation :

5

Online was a bit of a issue had to phone uhaul to sort out log in and reservation... But actual experience at physical uhaul site was excellent.. Very helpful individuals, excellent

Évaluation :

5

Great experience. Very clean and secure. Staff and Colin were amazing and very informative.

Évaluation :

5

All staff knowledgeble and friendly

Évaluation :

3

I feel bad when i lost my key for my storage and no one from the staff help me im almost begging for help but no one helps.

Évaluation :

1

Lack of knowledge Very slow service Personal service necessary

Évaluation :

5

Check in was very efficient. Staff that I dealt with ha excellent customer service skills.

Évaluation :

5

The staff were very helpful in explaining the process to access the storage unit.

Évaluation :

1

Ill never use Barton and nash haul again and as for my experience with them sure they are nice when you go in and rent a truck or rent a storage unit but god forbid you being on odsp and not able to get someone to drive when they wrongfully and illegally evict you for baby powder being on the units floor because you want to keep the smell from your dirty clothes to a minimum

Évaluation :

5

Great service and very friendly and fast

Évaluation :

5

Merci

Évaluation :

5

It’s all good with me

Évaluation :

5

I have rented from Mike and the staff at a different location in Hamilton 2 years ago. My experience then was great as well, when I went into the Barton st location I recognized one of the female at the counter that I had rent from the other location and she was amazing with helping me out. Dealing with the staff at Barton st was a great relief, they made it easy for me as I was already feeling the stress of the move. Great Job 

Évaluation :

5

Staff was very friendly and helpful.

Évaluation :

3

The customer service worker was more focused on her personal phone than ensuring I knew everything. The unit is great though. No complaints about that.

Évaluation :

5

Your facility is always clean , and your staff is friendly and helpful .

Évaluation :

5

Staff very friendly and knowledgeable and accommodating

Évaluation :

5

Great service from the Barton Location!!

Évaluation :

5

Thanks…

Évaluation :

5

Excellent!!! *****

Évaluation :

4

Clean an very helpful staff

Évaluation :

5

Very nice and friendly staff. The new faciltury is excellent.

Évaluation :

5

I would highly recommend this particular location at Barton/Nash for all your moving and storage needs. The staff are amazing! The manager Colin is absolutely the nicest human being on the face of the earth, he was kind, compassionate and so very helpful to my family and I during our time there for our storage unit. Thanks again to the staff and Colin, you guys are the bomb!!!殺❤️

Évaluation :

5

Colin was very easy going I was treated very good there

Évaluation :

5

My story dealing with Uhaul from Dec1 to Jan 9 is one too long for this space; so I will simply summarize my entire experience with the staff at UHaul as wonderful. From Tom, the manager to Collin and all other staff . I wish I could remember everybody's name; even the lady who keeps the storage centre spotless. Everybody bent over backwards to go the extra mile to make my business with Uhaul go convenient for me and very pleasant. My special thanks go to the manager, Tom. He turned a couple of potential problems for me into problems solved! I walked away on Jan. 9th from UHaul only with gratitude and not one regret of having dealt with anybody there.

Évaluation :

1

Rodents got into the unit and left faecies over a lot of my stuff and chewed through a sofa and several other things as well as finding a dead mouse in the kitchen equipment I was storing. I threw everything out as a result. I complained twice to management about it and was told someone would contact me but I didnt hear anything from them. When I asked if they had a problem with mice, they said that they had only had one other incident that month despite there being mouse traps in the corridors. I think that this was an absolute waste of money, a disgusting storage unit and poor customer service.

Évaluation :

1

Hated the steep stairs,no elevator

Évaluation :

5

Amazing team at Barton and Nash in Hamilton.. friendly welcoming.. willing to go over and beyond really appreciated the help. Merci.

Évaluation :

4

All the staff were so accommodating and friendly at all times. I would highly recommend this Barton and Nash location to anyone needing any storage needs. Thanks to all the staff for everything

Évaluation :

5

You guys had my stuff for six years and I only visited once. Aside from a thin layer of dust my stuff was in exactly the shape I left it. Merci.

Évaluation :

4

Very good service Colin was as helpful as you could ever want Very satisfied with everything.

Évaluation :

2

The had a water leak. I informed the staff but the problem didn't go away

Évaluation :

5

Staff were very helpful and friendly. Couldn't help enough. Collin was especially helpful in showing us what to do .this is a great company to rent from. Merci.

Évaluation :

5

They are very friendly and helpful I definitely got what I paid for

Évaluation :

5

The manager Colin is great, very helpful and very helpful with everything it takes to have a storage unit with him.

Évaluation :

5

Colin was so Patient and understanding. He answered all our questions. And he didn't rush us and make sure we understood everything.

Évaluation :

4

The equipment is clean and the trucks run well. Very quick and efficient to rent a van or truck.

Évaluation :

5

I was there for 2 hours as 3 of the gentleman working behind the counter had difficulty processing the reservation. They had to call manager and tech support. The workers were all very polite and apologetic. Very nice guys , even offered assistance after. Great staff!!!

Évaluation :

1

I reserved a room and it was not available when I got there! Was offered another one which unbeknownst to me was more money! Paid for it and 3 days later got a letter stating I was late on payment and would have to pay a late fee! Went in and was told not to pay as I already had and that the company does this all the time! Received another notice maybe a week later stating the same! Was told by counter person (who was friendly) that it was NOT the correct price and to not pay. At the start of next month I received another letter stating same price, so I went in and was told by the same person he would talk to manager and see about getting the price I was quoted on the internet. I was told by him that if the manager would not agree (which I was told NEVER HAPPENS) that I could move out and not be charged. A week later when I did not get a answer, and looked at my credit card statement I had already been charged! When I went to see what's up, I had the unpleasant experience of meeting the manager one (Colin Reese) who was nothing like any of the other people who worked there. He was rude, ignorant and unwilling to listen. His only and final answer was that (I was wrong, and that's that!) I told him I was not happy and would leave a review. His words were I DON'T CARE! DO WHAT YOU HAVE TO! For sure do not go to this place, but if you must definitely don't deal with the manager as you will get nowhere!

Évaluation :

5

Clean facilities and friendly staff.

Évaluation :

2

The storage unit leaked on one of me collector games and ruined it. My unit was moved without my knowledge and a table was broken. So no I Will never store anything with uhaul

Évaluation :

4

no thanks

Évaluation :

3

My rating is average because I was told my unit was being demolished and would have to move ASAP. I arrived at 3pm and talked to office. I was told they were transferring me in a U-box and would get one delivered to my storage unit. After about 30 minutes the guy drove up saying they were just figuring out what they are doing and would just be a little while longer. After 2 hours of waiting I went back into the office to find out what was going on. The guy called his boss and was told they are moving me to another unit not a U-box. I was told the first month was free but I needed to pay the 18 insurance fee. I had forgot my wallet but need to come in to pay my other unit in a couple of days. I had to then go back unpack my truck of the things I was bring home and repack with the boxes to move into the new unit. I received an email a couple of days ago saying that there was a 15 late fee on thec18.00. After being left sitting for over 2 hours you people are trying to charge me a late fee on 18 this is ridiculous.

Évaluation :

1

The 8*12*8 is 6,5 ft wide. Had to go elsewhere. Staff was great.

Évaluation :

3

My unit I had leaked when it rained I lost a lot of clothing due to the unit leaking now i have to replace all the clothes and blankets I lost, my son's xbox got ruined from the rain. It was a horrible unit.

Évaluation :

1

On May 20, 2021 I booked storage as we sold our home and need storage for a short time. The storage was book and was told given the pass code to enter after hours but the MOST important part they left out was that the access code wouldn't work until after 24hrs, hence why we were locked out. We had to leave all our furnitures in the truck, park on a street. We returned May 21 to store our stuff and was told that, no elevator, so we we forced to cancel the storage and had no were to store our furnitures. Just horrible and very incompetent service.

Évaluation :

5

The staff at Barton and Nash are always friendly and efficient.

Évaluation :

5

This was my first time using any type of storage facility and would highly recommend Uhaul!

Évaluation :

1

Mice infested, staff couldn't care less about our concerns, Store Manager did not return our phone calls despite numerous calls made and messages left. Some of our belongings were damaged (carpet) and no one bothered to help nor provide some sort of compensation. Will never use uHaul again for any kind of service. Every facility may have its challenges however, customer service is extremely important and no one seemed to care. Perhaps further training is required with this location staff. If there is still no further follow up after this review, further reviews will be made available online including evidence (pictures taken).

Évaluation :

2

The person that was working should not have been working they didn't seem like they wanted to be at work I asked for a lower unit I have a lot of items to put in the storage I waited 40 minutes to get served once I obtained my key I went around the facility to enter my unit and realized it was on the top level I went back to say that the unit is not on the lower level and I was told that you couldn't do anything about it that I would have to go around the building and wait in line again after lugging in all my valuables onto a dolly from my vehicle into the facility and it was very frustrating therefore due to the attitude of the employee I decided to cancel and I did not go ahead with renting a storage unit from U-Haul however I did use the truck for that day to bring my valuables and stored items to another facility however the vehicle rental division as always was excellent but your staff on Barton Street is very young and they don't want to be there when you work somewhere you have to take pride in your job and make the people feel welcome and listen to the people when they are making requests because we the customers are the ones who grow your business to a large successful business that you are today

Évaluation :

2

Unit not advertised accordingly. Some women who was clearly just evicted and looked like she was living in the unit was camping outside and in the way. Moved my stuff down the street the next day

Évaluation :

1

Complaint filed with U Haul Ref# 2684822 to date no response. Very disappointing for such a large organization especially with health and safety issues not to mention lack of customer service.

Évaluation :

5

The staff at the Nash and Barton Location are absolutely Amazing, Management was always exceptionally helpful and I would definitely come back to this location and recommend anyone I know there! Keep up the great work guys....

Évaluation :

5

There could be some regular cleaning of the ground in the area

Évaluation :

4

There is a lot of broken glass in unit when first opened as well as on the ground all around the units.

Évaluation :

5

Highly recommendable. Staff are helpful. Best service. Keep up the good job. Thanks lots.

Évaluation :

3

Great location and the staff was excellent, The locker itself was very dirty and there was broken glass on the floor. They should be swept out after every rental.

Évaluation :

4

I used the Storage facility for a short time, to help me organize my home. The space rented was compact.

Évaluation :

2

The storage unit I had received , the door was rusted up , difficult to open and shut the unit and the door was literally falling apart they said they would fix when I got it never was looked at !

Évaluation :

5

Went above and beyond. Great team

Évaluation :

5

The nice gentlemen who helped me with getting my storage was amazing I would reccomend this place to everyone

Évaluation :

5

Staff at Barton U-Haul are awesome!

Évaluation :

5

A uhaul worker in the yard noticed us trying (failing) to move in a big bookcase and offered to help my husband carry it up the flight of stairs to our unit. He was a godsend!! So nice of him

Évaluation :

4

A little overpriced but was good to me!

Évaluation :

2

The pick up in Niagara falls was excellent customer service..however when i dropped the truck off in Hamilton, customer service was not great, including a phone call with the 1 800 number

Évaluation :

1

After 1 year storage, I discovered that at about 1/2 of my household contents ($20 000 worth) was destroyed by rodents. I called customer service, with no resolve. Worst customer service ever!

Évaluation :

4

Full transaction pleasant and professional

Évaluation :

5

Everything was good, I wasted no time unloading U-Box and moving my stuff home.