Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I rented a furniture dolly. It's $12-15 dollars. However, they charge you $40 dollars if you need to keep it an extra day during your rental. So I paid 40 dollars for an extra day, for the U-haul truck. And they charged me $40 dollars for the dolly. Ridiculous. I have submitted a complaint to corporate. The workers themselves were nice but the pricing is completely upside down. If you get a u-haul, NEVER get a dolly. You can get one at Walmart for less than 40.
Frederick Nelson
Évaluation :
3
Le client n'a pas laissé de commentaire.
CRYSTAL RICHARDSON
Évaluation :
4
Help the
Tony Jackson
Évaluation :
5
Le client n'a pas laissé de commentaire.
LANCE FRY
Évaluation :
5
Excellent customer service, by Ms. Amber.
ALFRED BOYD
Évaluation :
5
Amber and the rest of the staff were so very pleasant. I want to also mention that the woman who handled my rental process at the front desk was the best she had wonderful customer service and she walked me through the entire registration process again she's the BEST!
Gerard Tyler
Évaluation :
2
Requiring all guests to use the online check-in without having proper instructions regardless of the type of pick up selected during the reservation was counterproductive. There was no clear line within the store itself to pick up keys, which created unnecessary confusion and a lengthy process.
Andrea Bongco
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Clement
Évaluation :
5
Customer Service is Outstanding
Gerri Weaver
Évaluation :
5
Le client n'a pas laissé de commentaire.
joseph Johnson
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lazaro Hernandez Garcia
Évaluation :
5
Great customer service from General manager Marcella.
kevin montgomery
Évaluation :
3
The customer service was amazing but the equipment sucked the ratchets were so rusty. They were not functioning properly. I had to call roadside assistance to help get the straps off my tire. Roadside did come with an hour; I was very much appreciative of that.
Mercedes Jacobs
Évaluation :
1
Making sure your representatives and Wifi computer equipment is working and they know how to use it. I feel if I made a reservation a week but person couldn't get me serviced after 1 to two hours is sad. Watching other customers be waited on and out the number was about 5.
DELIMA TOLSON
Évaluation :
5
Le client n'a pas laissé de commentaire.
GEROLD BRIGHT
Évaluation :
5
Le client n'a pas laissé de commentaire.
John McIlwaine
Évaluation :
5
Le client n'a pas laissé de commentaire.
ADA CARTWRIGHT
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jeff Planty
Évaluation :
5
The employee that assisted me with my check in was pleasant and very helpful. When I returned the vehicle, the manager, Marcella was courteous, pleasant, professional and efficient. I am extremely pleased with the staff and service at this location , which is close to my residence. I would recommend this location to others. Great Job Bladensburg NE UHaul staff.
Adrienne Thurston
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christan O'Brien
Évaluation :
5
I had a great experience at U-Haul. The customer service was awesome. Very knowledgeable technician troubleshooting my problem without incident. Thank you for the assistance and I will be using that location again.
EARL BEDNEY
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ebony Graham
Évaluation :
4
I was satisfied
Ramondia Simmons
Évaluation :
2
Le client n'a pas laissé de commentaire.
TABATHA JONES
Évaluation :
3
One thing you can improve is the computer system at the counters. I came to check out and the system was down completely. I had to wait thirty minutes or more to complete my purchase. The employee stated this normally happens on a daily basis or every so often. I wish it was more convenient because time is everything.
Joshua Ragland
Évaluation :
5
S.O.
Benjamin Rex
Évaluation :
5
Best customer service ever
ERIC STAPLETON
Évaluation :
5
The whole team there was just great. I would highly recommend this location to anyone.
Gary Turner
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHAD HOLT
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tonisha Cooper-Johnson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacqueline Corbett
Évaluation :
3
Nothing, keep up the good work
TONYA SPENCER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shirley Wilson
Évaluation :
1
Very bad check in experience
Hailey Moore
Évaluation :
5
Very pleased
Stacey Nelson
Évaluation :
5
Marcella is great. Great attitude, courteous and all. These traits are hard to find in DC customer service. She almost made me feel bad leaving DC but I already know her courtesy and service is one in a million in DC. Thanks Marcella!
Ikenna Nnaife
Évaluation :
5
Above average experience. Phenomenal customer service. Easy check in and check out. Only thing I would add is option for toll pass.
Claudia Rios
Évaluation :
5
My expectations were met!! I'm Thankful that the size truck that I needed was available, that was a BLESSING ALL by itself!!! The person at the desk was VERY PLEASANT….sorry I forgot her name. My day started out stressful when I got to the U-Haul she made my day ALL BETTER!!! Thank You!!!
Edwina Wilkins
Évaluation :
5
The staff here both in the evening and morning were so kind and helpful. Exceeded my expectations and I was pleasantly surprised
Stephanie Davis
Évaluation :
5
Great customer service. Thanks Marsella and Joven!
COLLEEN CORRIGAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Blair Zervos
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa Jones
Évaluation :
4
Le client n'a pas laissé de commentaire.
Keith Braswell
Évaluation :
4
The van was not clean upon my arrival, but the attendant immediately cleaned it.
Jeannette Hinnant
Évaluation :
5
Customer help was excellent.
COLLEEN CORRIGAN
Évaluation :
3
Make sure someone is outside. I had to walk in to get someone the check me in during business hours.
Victor T Johnson
Évaluation :
1
Le client n'a pas laissé de commentaire.
Racquel Sinclair
Évaluation :
5
Always professional. Good team.
Tsolmon Battsengel
Évaluation :
4
Return was easy. Lady at the front desk was incredibly rude and condescending.
Christopher Heishman
Évaluation :
5
Movers were great! Truck was good and to be expected. Return was smooth.
Daniella Bryce
Évaluation :
4
Le client n'a pas laissé de commentaire.
Renee Carroll
Évaluation :
5
Le client n'a pas laissé de commentaire.
tony barnes
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERESA BRODY
Évaluation :
3
It took longer than I was told and now my radio doesn't work, but the personnel were pleasant. I would suggest a vehicle checklist prior and after work is done.
Victor T Johnson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin Ruiz
Évaluation :
3
Good personnel.
Timothy Evans
Évaluation :
5
The staff were all helpful and friendly.
Andrew Brake
Évaluation :
5
Great service fast and efficient
Regina Carter
Évaluation :
5
The gentleman that took back the trailer did just an awesome job. I actually planned to call the branch om Sunday to speak with the manager. The gentleman truly enjoys his job and represents you well.
Michael Ward
Évaluation :
4
Le client n'a pas laissé de commentaire.
Steve Duvall
Évaluation :
5
Nothing at this time
DANA JOHNSON
Évaluation :
5
Le client n'a pas laissé de commentaire.
CORBETT MCCLURE
Évaluation :
1
I was redirected to this location after I was informed that the van I reserved was not available at the location I booked it at. When I picked up the van, it reeked of marijuana smoke and was extremely dirty inside the cab. The surfaces were sticky and covered in dirt and crumbs. The check tire pressure light was also on. I asked a U-Haul staff member about the light and he said it was just the sensor and not to worry. I also let him know that the cab was not clean, and he did a little cleaning on the spot, but it was still quite dirty.
Jessica Bialecki
Évaluation :
5
Great service, the location was extremely busy, and the staff maintained their professionalism while delivering exceptional service. Totally awesome, the entire staff!
Elizabeth Henderson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen Straker
Évaluation :
5
Marcela was amazing. She was sooo very. helpful and definitely a ray of sunshine. She was patient and was able to help with our reservation and make every effort to make our U-haul trip the most efficient. Highly recommend and next time we are in DC we will rent from this location. Thanks Marcela!!
dominik barnhill
Évaluation :
5
Everything was perfect Roslyn and J. are awesome. It was my first time meeting them and they performed well as a team. The gentleman that checked my return was also very nice and courteous to me and my little son. Best regards, FLAVA 93,9 WKYS
Rudolph Davis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dontreal Harrison
Évaluation :
5
Agents were very friendly and helpful.
Dan Dwyer
Évaluation :
5
All is well done with the staff thanks for all your help and support
Terry GRAY
Évaluation :
1
The van I rented was too old and make a lot a nuise
Rodrigue Tientcheu
Évaluation :
5
I want to give compliments to the staff at the DC location. Rosalyn & Marcela helped me with my rental. They were professional & friendly. I give them both 5 out of 5 :) Thanks for your help!
Tristan Upadhyay
Évaluation :
5
an excellent place to rent, very clean and fast, very efficient workers, thank you very much
ALEX CARRILLO GRIJALVA
Évaluation :
5
Le client n'a pas laissé de commentaire.
JON ANUNAY
Évaluation :
5
Great people helped me at pickup and dropoff. Kind and helpful.A+++
Philip Metcalf
Évaluation :
5
Le client n'a pas laissé de commentaire.
kevin montgomery
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Wilson
Évaluation :
5
Rien
william skipwith
Évaluation :
5
Le client n'a pas laissé de commentaire.
bernadette cain
Évaluation :
4
Le client n'a pas laissé de commentaire.
Vincent Padgett
Évaluation :
5
Le client n'a pas laissé de commentaire.
corey sanders
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carrie Flowers
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos Lopez Munoz
Évaluation :
5
Le client n'a pas laissé de commentaire.
kevin klau
Évaluation :
5
Its been a long time since I have consistently been able to work with my people and I receive a great level customer service. Clear communication without feeling a sense of confrontation because you are asking for extra support as a customer. #BlackExcellence
JOSHUA BLACKWELL
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diane Crawford
Évaluation :
5
Very kind and quick service!! Wasn't far from the location that I moved to, so extremely convenient and helpful. Allowed me to drop off the truck two days early and I appreciated that! Will definitely use this location in the future!
Sydra Watson
Évaluation :
5
The staff was awesome!
jon davis
Évaluation :
4
Easy to rent but the average customer doesn't know that. Staff for the most part was friendly and helpful.
Kamau Greene
Évaluation :
5
The owner was so nice. The process was very smooth. Definitely will go here over other locations that are closer.
Sara Barger
Évaluation :
3
Le client n'a pas laissé de commentaire.
Ayesha McNair
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ciera Robinson
Évaluation :
4
When I arrived, the online/mobile app check-in wasn't working. This seemed like an issue that multiple people had, and a problem with the app rather than the location. Once the manager arrived on location, she sorted everything out quickly.
Cody Zaccagnino
Évaluation :
5
Le client n'a pas laissé de commentaire.
denise downing
Évaluation :
4
Let customers know the steps your taking before running information
Chanel Wilson
Évaluation :
5
Not a thing Job well done 👏
DELVIN ANDERSON
Évaluation :
4
The Saturday morning staff was AMAZING.
JAMES CORBIN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Louis Hickman
|
Expérience générale
Évaluation :
2
The proffesionalism and kindness of the staff varied based on their mood. Getting started was a nightmare yet pressed for time I stayed there. The storage units there are the back halves of older 10ft trucks placed side by side. Being kept outside I should have been able to have 24 access. I am sure the manager tried her best but this location was the location for extra trucks. There is no customer parking available yet they managed to fill every inch with a truck. First few times I had to request to have a truck removed from infront of my storage unit. After that, they avoided parking one infront of my unit. I made it a point to have everyting out within my 30 days. I refused to pay close to $200 a month with the service and inconvenience I was put thru. My leaving seemed to have made everyone happy including myself. Again, I am sure the manager did her best. The individual that opened my account was the worst. She showed no signs of wanting to help me. But had no issues helping others that came in after me. I wanted to F******** scream. The guys at this location seemed much more accomidating, friendlier, and very helpful I wish I had gotten names. Not that it matters I hope to never have to go back there again.
ANIBAL ORTEGA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latina Myles
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LANCE PIERCE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Octavia Hickerson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew Brown
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latina Myles
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
BernadinePatterson Patterson
|
Online Move In
Évaluation :
4
Excellent Service from everyone. Thank God for Chris Parker.
LAZELLE CLEA
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
latonya fletcher
|
Premières impressions
Évaluation :
5
Chris and staff are wonderful! 👏 👏 👏
MIRIAM DIXON
|
Expérience générale
Évaluation :
5
Staff was extremely professional, kind, and accommodating
Mary Elizabeth Ruddy
|
Expérience générale
Évaluation :
4
My storage unit is very expensive, and I didn't know it would be $165/month until I got there with my truck loaded. But the truck rental part of what I did was good.
Thomas Shingler
|
Premières impressions
Évaluation :
5
This is the second time I have had the opportunity to work with Mr. Parker and his customer service remains excellent. He always listens and looks to find the best solution for the customer. I would recommend the facility to all as long as he is there!!!
Tracy Dawson
|
Expérience générale
Évaluation :
5
I moved in on line, but the person that helped me on the Chris Parker provided wonderful customer service. He put me in touch with a person that could help me with the on-line problem that I was having and ultimately rented the unit. thank you
Tracy Dawson
|
Premières impressions
Évaluation :
5
The manager, Chris Parker, was awesome! Thank you so much!
Joyice Harris
|
Expérience générale
Évaluation :
1
This was one of the worst storage experiences i have ever had. Someone on the facility backed into my storage unit and damaged my door. I was told that it would be fixed but it never was.
Christinaa Colt
|
Expérience générale
Évaluation :
5
The young lady was very helpful .The service was great .She was very informative about all the aspects of the company and was even informed about discounts concerning My storage.Thank You
dianette wilson
|
Premières impressions
Évaluation :
5
Merci!
Michael Kelsey
|
Expérience générale
Évaluation :
5
Very friendly and helpful staff. Highly recommend.
James Gianakopoulos
|
Expérience générale
Évaluation :
4
I have no remark at this time.
Thanks!!!
geraldine vaas
|
Réservation
Évaluation :
2
Scheduling with this facility was very difficult. It's amazing how hard it was just to schedule a time for my u-box to be returned to me. I will not be recommending U-Haul to friends or family.
MIchael Hall
|
Expérience générale
Évaluation :
5
great team
Zubaidah Sudah
|
Expérience générale
Évaluation :
1
I called several days before my u-box was to be picked up to confirm that it would be ready in the morning of the 19th. It wasn't available until 4:30 pm! I received conflicting info, it was frustrati
Catherine Wood
|
Expérience générale
Évaluation :
5
Rich, the driver who brought my container, was awesome - super communicative, and he got to me on my scheduled delivery date even though I was the last stop and he was on overtime. Thank you so much!
Kirsten Ronald
|
Expérience générale
Évaluation :
1
The establishment was poorly ran, and the associate Gary, was very rude and noncompliant. I had to wait 3 hours at the store for the associate to care about where my order is and delivery time.
brandi fields
|
Expérience générale
Évaluation :
1
My girlfriend and I visited to secure a storage unit. The manager of the facility was rude and interruptive towards my girlfriend. He also used expletives and claimed to give me a refund.
Mike McGovern
|
Expérience générale
Évaluation :
5
Gio the driver was excellent!
marie draper
|
Expérience générale
Évaluation :
2
What should be simple logistical planning was very difficult. First, I wasn't being charged for a 2nd UBox - it required many calls and a few months to get that fixed. Moving out was also a disaster.
Andrea Spray
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.