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RICARDO SCustomer Reviews for U-Haul Moving & Storage at Bronx Park
Testimonials From Recent Customers
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I've been doing business with uhaul for many years and I'm never disappointed but unfortunately my luck ran out. This location was convenient but the staff was "HORRIBLE ! " They made customers wait while the staff was joking around on their 2 way radios. When they finally got around to helping customers, one of the female clerks was extremely rude to the customers. After a long unnecessary wait, I was assigned a tow dolly. The dolly itself had a lot of damage to one plastic fender covers so I asked for a different dolly and was told that the good dollies are used for local tow only, so they did not change it. Then I had to hookup the equipment to my vehicle because the employee was clueless. Once I left the facility the equipment performed well until the running lights stopped working 9 hrs into my 18hr trip. I was pulled over by a state trooper in South Carolina who was kind enough to escort me off the highway without a issuing me a ticket, but did warm me that my vehicles would be impounded if he saw me on the highway again without proper lighting. I then called roadside assistance and waited 2 hrs for them to arrive but they could not repair the lights. So I had to sleep in my vehicle until daylight so that I could continue to my final destination. I will never rent from this location again. U-Haul Moving & Storage at Bronx Park 2800 White Plains Rd Bronx NY 10467
Pedro MThe app is slow and a bit fraustrating to use. Also, my van had used paper towel inside the cab, maybe pay better attention to during cleaning.
Omodelle CWas a guy who works in the front desk on 04/14/2024 at 10 am he was interfering when I was dealing with the girl who was helping me he was disrespecting me and we almost get in fight I never se e person like that I need someone to contact me soonest possible 313 915 8736 the way how he was acting it’s not acceptable specially, in this kind of business I rent there all the time I never ever have any problem with anybody so ever this person shouldn’t be there
ALEKSANDER VSuper fast and easy rental location would definitely recommend!
Trevor SVery professional 👏 I'll definitely well recommended!!
OSCAR MThe first carcdolly damaged by the wheel cover and didn't have running lights. I was give another car dolly and this on this one everything worked as it should.
Leonard SThey gave me the Truck almost empty.
JOSEPH ALet the people know the right prices
Nelson CThe truck was a death trap on wheels. First the truck stalled(turned off) on me as soon as we got the truck. The guy there thought it was the gas because the truck was almost empty. Second the truck transmission was jumping. Third the truck stalled two more times but this time it happened while I was driving on the highway once when the truck was empty and again on the return trip with truck a full load, in the highway. I told the guy when I brought the truck back and I told the lady inside at the counter. Not once did they say let me get a manager to speak to you. All they said was sorry I will tell the mechanic. The truck stalling could've caused a big accident.
JEFFERY LYou guys rig the trucks so when you turn them on the trailer hitch is on which waste more gas and then you don’t tell the customer that you charging almost 5 dollars per gallon to fill it up you guys mislead people
christian pVery good
RADCLIFF Bgood service
JUSHUA PThe Spanish big girl that works inside the store is lazy.
Esmendri CVery bad smell inside the car. Workers don’t care
Marin AI've used this location many times before and the service is excellent, the trucks are clean and well maintained. I would recommend this location to anyone that wants great service and reliable moving equipment.
JAMESR DNothing did very good , just need to make customers know whether or not it’s a key or remote start
Diana AMake sure you get confirmation when you drop off equipment
Luigi SLocation always has problems whether it is system problems(site down) or trucks not available. Staff are very helpful and polite
NATALIE AIt was a great experience! Thank you 😊
HENRY MI can honestly say that the employees there are very respectful, helpful and courteous. I would definitely recommend this location. Keep up the good work!
LUIS CContinue what you do 👍
Tiran NExcellent service and team work, very helpful workers,
Julio SEmployees were perfect!
Virgen SThe person in the yard that you pick up the truck from is rude and nasty and needs to be dealt with . Show people some of the features the truck has like the tow button and the different safety chains on tow car trailers.
jimmie bSometimes the Wi-Fi connection is not the best!
GYASI SThe necessity for only using the mobile app to pick up equipment while in the rental office is very off putting to those who do not use apps of any kind on their phones. The process extended the time in the rental office to a very unnecessary amount of time.
ian iReturning the equipment was a joke. A day After returning the i was given a call by a rep to ask me when i was returning the already returned truck. It would be of great value to hire competent employees
Candace Jcall me917-498-5695
EDWARD Snice service
Joseph DOffer 9 Cargo Vans for one way pick ups. U Haul switched my order the day before my pick up snd I didn't need a 10 Cargo Van.
Denzel KYou guys should consider having chairs for customers to sit and wait or having seats for disabled people like myself. Could hardly walk or stand on my two feet. But overall I had a successful experience thank you so much.
nancy lThe Truck return was a bit of a mess. There was only one person checking trucks in while two others cleaned the trucks. The person that was checking people in also had a really bad attitude. He was quite rude to several customers, including myself. It really doesn't help retention when customers are treated that way.
Fitzgerald FS.O.
Henry DYour need to keep all equipment up to date and make sure all truck and van working in good condition order.
Robert BWhy doesn't U-Haul refund money when you rent back with more fuel than saved?
Mohamed ETodos bien 👍 gracias
BENJAMIN RVery Bad customer service and the cashier are so RUDE.
EVELYN Athey need organization and more costumer service employee.
GLADYS MTransmission with delay shifting and difficult taking gear out of park
Glenroy ATrès bien
Pedro CMove time for less money
CAREY SThe service was great and excellent customer service at this location.
CLAYTON FThe worker there after I dropped off a truck put 99 miles, I drove only 19 miles!
Abdulaziz SStaff needs to me more friendly this is the 3rd time I visit this location and staff always looks that they don’t want to be there.
Jose FReally rude staff
RICHARDL DTodo muy bien gracias por el servicio
Gustavo GBring some people who work with you to load the stuff for customers and make it a fixed price because people from the street aren’t trustworthy and the play around with prices
KHALEDAHMED MThe ladies at 2800 white plains working at 9am were diligent and taking care of a couple of customers at the same time... they showed diligence and teamwork to get the customers in and out with their rentals The gentlemen handling the customers outside always works his tail off... I know because he has prepared my rentals for yrs at that location... appreciated that staff on sun 2 4 24
Iris PAwesome Team
Kevin g | Expérience généraleMerci
Kevin g | Premières impressionsJanice is amazing
DANIEL P | Expérience généraleReally was concerning with all the guys out front of uhaul selling weed/ drugs. Smoking at the entrance, holding back door open and anyone walking in and out
NORBERTO R | Expérience généraleGreat Great
Ralph A | Online Move InGreat experience and very clean well managed company . Thanks Uhaul till next time
BANNA G | Expérience généraleGreat service
MICHAELPRESLEY G | Premières impressionsIt was good
Mod C | Expérience généraleTowed my fully loaded truck and caused damages to my items. Will never use uhaul again
Ollie H | Premières impressionsIt's good for storage and reliable
JUNE B | Premières impressionsThe personal wasdelow average...I have to go look for my room by myself with no help....
Elhadj B | Online Move InAlthough the facility was great, I ended up not needing it due to relocating out of state.
Lesley B | Expérience généralethere was no dumpster and that sucked but everything else was fine
Damani D | Expérience généraleGreat friendly service
FALON C | Premières impressionsMy storage unit went up in price in less than a year. I was promised a fixed rate for the first year yet that promise was not honored. Rodents visited my unit often as mice/rat droppings were all over my belongings. I would never store here again.
K C | Expérience généraleExcelente
Ermilton D | Expérience généraleThank you so much for your help
Lisa B | Premières impressionsMuy satisfecha con el servicio mil gracias 😊
Altagracia M | Expérience généraleThe storage was safe and secured at all times. The staff were helpful at all times.
Arnold F | Expérience généraleStaff was very helpful and knowledgeable
Silvio C | Online Move InI would be filing a complaint due to the matter a lot of my belongings was damaged.
AWILDA S | Expérience généraleMuy satisfechos del cuidado y la atención que nos dieron, además de la seguridad de nuestras pertenencias. Gracias.
Daniel F | Expérience généraleI wish they give two months free cause it's hard to get the money like I have to borrow to get the money
Alice P | Premières impressionsUnderstaffed, crowded, and storage locks need to be fixed.
Jelisa C | Premières impressionsI don't like the idea that people, who don't have a unit at u-haul have a right to access the facility and no one from management acknowledges it;; or act like nothing is going on. I was informed about a week ago that some of the guys hanging around has a right to be around, in other words if they break in it's ok, if they utilize and break anything or leave the bathroom nasty its ok, my feelings is that I don't like it at all, that's why I came frequently to the facility to see what's really going on! Also I feel garbage compartments should be located around the facility to comply with persons moving in or leaving the facility,maybe it would cut down on the flow of steady garbage around the facility.
henni c | Premières impressionsOne of my biggest compliment to UHaul, was; I didn't have to change my schedule to accommodate anything at all. My schedule fits right into theirs. Convenient, friendly, hardworking people; who also have a sense of humor. Simply excellent customer service, on any day! My experience was very pleasant and I don't impress easily. Thanks U-Haul for making my experience with you, one less thing I had to worry about, because of how convenient and accommodating you were.
Aldith M | Expérience généraleThx u god bless ur business amine
Mariam B | Expérience généraleGracias fue un placer haber usado sus servicios.
Rita R | Expérience généraleIt was great the staff was always ready and willing to help If I ever need a storage again I would go back
Giselle S | Expérience généraleThx u
Mariam B | Premières impressionsStaffperson was very helpful. I think her name was Julie Butler?
Caroline K | Premières impressionsEstubo muy bien no tengo ninguna queja al respecto.
fernando c | Premières impressionsThe customer should have parking space for longer time
Solange B | Expérience généraleVery outstanding people, place was very clean an quiet, I will be back wen am ready again ,thank you very much for service.
MIRIAM S | Expérience généraleThey would get an excellent except for everyone should have a 24-hour access without additional fee and Overnight parking for unforeseen situations.. departure before 8:00 a.m.😊 www.knowGod.org
KARL A | Expérience généraleI really can say that I have had the worst experience in my life with the manager of this site of U-Haul. I was resting in the parking lot because I found no hotels in the Bronx New York on that Saturday morning so I had to stay in the truck until they open that U-Haul store I had spent 5 1/2 hours driving from Pittsburgh to New York City I was tired so I decided to go into the parking lot of U-Haul at 2800 White Plains I made the biggest mistake of my life, because around 6:20 o'clock I notice a woman coming towards the the facility. As soon as she got out of her car and started walking towards the entrances, I said good morning Madame! After that I ask her excuse me! do you work here? Oh my God I made the biggest mistake this woman was so nasty and so disrespectful to me that I had to close my car window not to hear her Verbal aggression. I told her that I will talk to the manager inside about this treatment But I was in shock she was the manager and she told me clearly that she was like the owner of the place! I wanted to leave but I needed to finish what I went there for, so I tried to put no mind. Oh my God for my surprise while I was in a line inside the store I've noticed that she was talking to her employees and looking at me I knew but I was already profiled it so sad to drive so long hours not get a place to sleep have to stay in the truck until they open the facility and just because you ask someone who is coming with a cup of coffee I'm a bad attitude you have to endure the disrespectful And rude treatment from the person that is supposed to represent a corporation how sad this was for me that is not business psychology that is aggression and abuse
JOSE M | Premières impressionsMy experience was great, and the Manager Ms. Lawrence was so helpful and understanding
DUMISILE K | Expérience généraleThe only negative is the line in the store gets extremely Long and there's usually only one or two people working. Y'all need to expand. Business seems to Be booming for you.
Tiffani B | Expérience généraleMy experience was below average. The card system miraculously went down after my reservation was booked and confirm online. This forced me to find cash at the last minute which was not easy. Random ppl hang out in the parking lot while I was packing my belongings into the truck. I felt very unsafe.
Zakiyyah A | Expérience généraleNo comment.
CYNTHIA I | Expérience généraleIt Was Good...
VINCENT V | Expérience généraleGracias por dar tantas soluciones a las necesidades que surgen de una mudanza👍
Alfonso E | Premières impressionsThe service was good , but the manager wasn’t she was rude.
Diana A | Premières impressionsOverall experience was great, but the monthly rate was expensive for me. Kept getting charged late fees every month.
Khyl S | Expérience généraleI'd waited almost a full hour for one transaction to go through also was denied access to uhaul storage during storage hours which would be unnecessary mileage fees charged.
JUNITA S | Premières impressionsThe facility is spotless, safe and secure.
Linda E | Expérience généraleGood service
Mark H | Premières impressionsRoaches and dead mice,there. Bruñida was a superbitch at every turn. The only good thing is that I'm out of there,thank Black Jesus!
DARRYL W | Expérience généraleAlways a pleasure doing briskness at this location .
Ericka B | Expérience généraleStaff needs some training on Uhaul processes.
CHARLES A | Premières impressionsNot the first time using Uhaul, but no doubt is the worst experience ever, up front price changed, and then, after returning the truck the same day, I received a message with a balance due UNHAPPY
Carla H | Premières impressionsEverything he was very goo except when they dont cancel my storage and they asme for my payment but your fixed so he was very good
Maria V | Expérience généraleThe lady at the front desk was so helpful and very informative. Super nice and with a smile on her face. She made me feel so warm and welcome.
DAMARIS V | Premières impressionsReally Bad lack of U-Haul Management and Staff members at this facility Equals bad Service for New Customers. This place needs help.
RAFAEL T | Premières impressionsThe salespersons both here and in South Carolina were exceptionally kind.
Cheryl S | Premières impressionsExcellent customer service. U-Haul knows how to take care of all my moving needs!
Alexis A | Expérience généraleThe manager and staff where well trained and very nice.
KEVIN C | Expérience généraleI rate it poor only because of the manager. The general manager at this location is the most disrespectful person i have encountered in a business place. I would not recommend for that reason.
lisa j | Expérience généraleThe young lady handled everything very professionally.
Bessie F | Premières impressionsA little pricey
NELSON C | Expérience généraleThe staff were great.
SHUSHAUNNA B | Premières impressionsThe staff were all helpful
KINGSLEY A | Expérience généraleGreat customer services and the ladies are very pleasant and beautiful
Alexis A | Premières impressionsVery unprofesional, no confidence about customer information. Prices are to high and there is no customer service all they care is about the money and thats it.
Efrain R | Expérience généraleWorst staff and location ever
Josedna R | Expérience généraleThe staff was friendly and helpful. I will go back if I need another service and recommend friends and relatives too.
KINGSLEY A | Premières impressionsThe manager and her staff's is always welcoming and understanding.
Lucien R | Expérience généraleThe reminders were thoughtful so that my bills were paid. It was free from mice and riches that's the best thing. Merci
Veronica S | Expérience généraleGood service
ALLAN F | Premières impressionsThe customer service at the White Plains road location is number one. They are patient and accommodating. Courteous and kind. I appreciate my experience with this office. The manager is great!
Ericka B | RéservationMiss manager Brunilda and staff members they help me a lot thanks for this wonderful staff they care they know my name 👍 job thanks U-haul
NELSON F | Expérience généraleN
DANNY R | Expérience généraleIt would have been more convenient for me if store hours were extended on Sundays. Otherwise, I was pleased with my unit and this location.
Marcia J | Expérience généraleI find this U Haul facility to be well managed and met my expectations. However a heavy item and the nine steps leading to the space prevented me from storing a slate top pool table.
KEVIN E | Expérience généraleWell managed and maintained facility in a rough neighborhood. Friendly and helpful personnel.
Dusan G | Expérience généraleExcellent customer service !! Keep it up that attracts customers
Luz R | Expérience généraleit was a good expieriance staff people wAs very helpful
Dilone A | Expérience généraleNa
Atelano P | Expérience générale