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KEITH P.Customer Reviews for U-Haul Moving & Storage at Burnet Rd & Hwy 183 S
Testimonials From Recent Customers
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Your location has always been very good and the with me the equipment has always been what i have always have expected. Dan 512.663.9456
DANIEL A.The manager there was extremely accommodating and helpful. She gave me excellent customer service.
Madeline K.The young lady that assisted me was awesome!!!! Thank you all so much for the exceptional service.
Caroline J.Let people know there are two Uhaul locations on Burnett Rd. in Austin Tx to avoid confusion.
Abby C.Justin and Ari were amazing! Truck was spotless and customer service was on point. Easy transaction from start to finish and great vibes in the store.
jordan R.The checkout is the worst experience I have, more than 20 minutes trying to upload the photos and never allow me to do it, please fix it this asap.
Reynaldo A.The main guy pushed me Off to an another who was busy. Then he took my keys and was not happy. Ask me to move the truck and it parking lot was a cluster f.
David T.The staff was very helpful; among other things, the kind woman who checked me in spotted and returned the cell phone I had left in the vehicle. The possible complaint is that the facility is very small and the service counter is obscured from the entrance. I thought it was unstaffed when I arrived because the visible counter was unmanned. Based on a previous experience, too, the site is very busy. It is possible that the facility and staff should be expanded.
Richard F.great guys checked me in quickly & courteous
James R.There was no pin in the car transport hitch. The difference between the insurance options could be better explained.
Michael L.When I rented the trailer at 2:00 p.m. in the afternoon, there was very little wait and the location seemed well staffed. Returning the trailer was another story. Long line of at least six customers in front of me. Previously I would just pull through, the staff would scan something and I would be on my way. There seems to be a staffing issue here.
Mike D.Increase your fleet of pickups
ariel P.The phone menu and website option do not include the ability to extend a lease. I wasted time with that and the ads for things I have no interest in.
Kirby W.The Burnet Road location always provides excellent customer service. Great experience on this rental.
GARY A.Everyone I spoke with was very knowledgeable and helpful. I was in and out and pleased with the experience. Will definitely come back to this store again should I require seevices
James P.Keep up the good work!
Margaret C G.Always a great experience with this U-Haul location! With moving three children to college and post grad apartments more than once, mother-in-law three times between assisted living locations and then ourselves this past year after downsizing, Jesse, Stella and Julie are always so attentive and helpful. Would not go anywhere else!
Debbie M.More knowledgeable customer salesperson.
Dahlia C.The online system took forever during checkout. Almost 1+ hour but the location folks were very patient. Please fix the systems.
Zeeshan A.We were originally to pick up equipment at the Research Blvd location and were turned away because they didn't think our truck could tow your trailer. Our truck has a max towing capacity of 13 000 and the proposed weight of the tow was 6600. The people were difficult beyond belief. I spent 45 minutes on the phone with two different customer service reps - both delightful and helpful. We re-did our reservation for a different location (Burnet). Showed up to pick up the trailer, asked them if we were okay -- they were dumbfounded about why we'd been turned away from the other place. We were in and out in under 10 minutes.
eric O.Thanks for having someone on call to assist in my time of need ! Justin was amazing!
Dionne D.Store need empathic and well trained staff, also need keep all equipment which offer online. Need improve a lot
Carlos C.Fast and Friendly Service. Understood my needs and made excellent suggestions for my move. Will be using this location again anytime I need to move.
Beau E.Terrible customer service. It was like being transported to some horror scene in rural Alabama. The CSR was rude, didn't explain anything, I had to repeatedly ask the prices. He went to wash his hands while serving me as I had a reservation. The experience gave me an outcome of wanting to puke.
Eva L.I got to see the og, og, OG's. Estella and Jesse holding this location down for the long run. They always bring the good trucks.
Jacob W.They are aways friendly and willing to help and their prices are affordable. Everything was great.
Doris J.Employees great. Truck steering is not good shape and maintened properly. Windows blows wind inside although closed.
Fatih S.For question 1 - the storage rooms were secure but not lit. Had to rely on outside light. These would be difficult to work in after dark (for the outdoor units). All in all, the process was smooth and the workers were very friendly and helpful. This site has it going on. Keep up the good work!
joe v. | Expérience généraleInstallation went much quicker than expected. Technician kept in contact with any issues that he saw. Great service!
MUNIRA A.They ran out of small dolly rental Handtruck
Jennifer H.They did a good job no complaints at all
Jaime J.Great service. Helpful. Thank you. I'll give you more business in the future. Please keep me on your file. Carlos Garay (512)435-1490
carlos G.The location is fine, clean and well managed. The app is not great. There needs to be a lot more focus put into development of a swift and easy self checkout process. It's clunky. It's not great in the dark when you are just wanting to unload and get home. I scanned the QR code posted for after hours checkout and it takes me to the app. Do I know the password of my account. No, because this isn't a high priority app for me or anyone. We rarely use it. So I have to reset my password in the dark. Then I finally get into my account and I hunt around for where the self checkout is located. FYI, if you check out a truck or trailer there is only one task remaining to do, and that's checkout. So make that a tile/banner at the top of the app dashboard as the first thing to see and click. There should be no hunting around. Then make the process of checkout super easy. There should also be an off-app experience for checkout. I don't want to reset my password every time to checkout. In previous visits I thought there was a text initiated checkout process. Maybe I didn't get it this time...
Chuck S.After moving three kids to and from college and several apartment moves after they graduated, this location is by far the best! The fact that Stella and Jesse and Julie have been there for years speaks volumes. Nice to see the same staff at every visit. Always a good experience!
Debbie M.Super-nice staff. Very cooperative during a stressful time.
joe v. | Premières impressionsSuper fast and friendly service
Rebekah M.Appreciate the quick hookup as my trailer was ready and waiting at pick up time.
Jeffrey S.I had the perfect experience.
Tracy H.Moses got me set up & rolling in no time and with a smile! They also made the return process super-easy. Fantastic crew all around!! I have been doing business at this location for over 20 years & will continue to do so! JB
John B.To fue excelente desde el personal de atención al cliente
Orlando G.I was redirected to this location from your location on South Lamar and at 6610 Burnet after making reservations and finding no available trucks at either location after two transfers. Wasted over an hour and a half doing so. This location did, in fact, have a truck that could leave the lot.
david S.Person that helped me definitely needs customer service skills. No smile not very friendly.
Bernadette R.Friendly, helpful and very quick service from this UHaul location.
John C.The team at Burnett Rd in Austin are the best!
Valentyn K.Very professional. Very clean. Very helpful. 5 stars. I will always rent from the Burnet/183 location.
Ryan S.Awesome service and great way to start my new year!
Eric C.This was a great rental transaction that was perfect
Gregory D.Very nice experience with these U-Haul employees. I needed to extend the days that I needed to rent the truck and they were very, very easy to deal with. I highly recommend this U-Haul store. Thanks!!
james H.Justin and team were great.
Michael D.The staff have always been upbeat, friendly, efficient and awesome and this experience was no different! Quick in and out and they do their jobs well. The only thing to note was that the rented van I used had a mystery weird pink stain on the floorboard between the seats when I got in. Smelled a little and I'm curious if it can be removed. Maybe Google to see if they can get it out? Thanks. Great staff however! 10 stars!
Janet H.I reserved a hand truck and when I got there they did not have one. I was told to go down to another place and see if they had one. I was already limited on time. The gave me an appliance dolly which was of no use to me. Cause me problems since I did not get the hand truck I had reserved. Not a good experience.
Rodolfo R.I walked down the street to a local restaurant for breakfast. I assumed that there was no waiting room. Why are you asking me about the location and not the service. The service was excellent, took a reasonable amount of time and the staff was nice.
Larry G.Everything was great- pickup and dropoff were smooth and quick, and the equipment was in good shape. The personnel were very helpful, friendly and couteous.
Lisa R.Upon return of equipment user should be directed to the closest U-Haul center not some big shop in some big, strange city. 7
Richard C.Service was quick and employees were friendly and helpful.
Danny A.Nothing to do with the location - customer service was good, and ik satisfied with the local personnel. This App is the worst I have dealt with in years. Doesn't allow me to resume a return process, says it's completed despite being only 3/5 steps through??, won't let me upload pictures, and is REQUIRED for turn in. Please allocate some funds to app development. I left the keys in the drop box and I must hope that is enough.
TYLER B.No improvement needed. The Burnet Rd location is light years ahead of the one on 183.
Howard M.I appreciate the staff here for being incredibly friendly and accommodating of my situation. I felt ashamed for allowing the payments for the unit to get so far behind, but the staff made me feel comfortable and were understanding of the situation. Will recommend Uhaul in the future because of my positive experience dealing with Justin particularly. In months/years prior, I had some not-so-positive interactions with a very condescending and unprofessional staff member who to my understanding was the manager, but I am not sure that individual is employed there anymore and I do not know his name. My positive experience with Justin has led me to give a favorable review. He conducted himself in a very respectful and professional manner and that was appreciated by me.
Ana T. | Expérience généraleThe parking lot needs new pavement all through the storage driveway but other than that the location is fine
Cherita W. | Premières impressionsInitially the rep booked me in for an secure inside location on the second floor. Unfortunately due to my serious health issues and the fact that I was doing the labor myself. I knew there was no way I would be able to get my stuff up the stairs. I explained my condition & asked if there was availability on the 1st floor. There wasn't. So I asked if there was an outside unit available. There was. So the rep happily transferred me to an outside unit. Which I appreciated.
Beverly M. | Premières impressionsThe AC was not working on 09/12th
Alma C. | Expérience généraleEverything is made of cheap wood. It smells very old and musty. There's holes in the units that lead directly outside. Insects everywhere. Climate was 80/90 degrees half the time I had the storage. There's no elevator to the second floor. FALSE MARKETING!!
Ricardo S. | Expérience généraleThe storage unit was over 100 degrees inside even though it’s supposed to be climate controlled
Kaitlin G. | Expérience généraleThe staff was very friendly and helpful, but the climate-controlled facility was extremely hot. The AC was on but it was not cooling the building at all. The thermostat showed it was 99 degrees in the building. Hopefully that can be fixed soon.
Pat L. | Premières impressionsCharged me for damage without telling me and getting my approval to withdraw the funds. I'm disputing the charges and getting an attorney.
Sarah R. | Expérience généraleI was robbed…… it must have been an inside job… 50000 to replace my items so, extremely unsatisfied
Richard D. | Expérience généraleAll nice employees
william k. | Premières impressionsNo comments
john b. | Premières impressionsNot very understamding.
Derek S. | Expérience généraleI wish there were available 24/ 7 the storage units.
SUSANA C. | Expérience généraleThx alot
kevin r. | Premières impressionsThis was the absolute worst experience Ive had with a Uhaul facility
Mona L. | Expérience généraleStart to finish, very good service.
John M. | Premières impressionsThe signage all states access hours but they fail to tell you that everyone is only given access during office hours unless you special request it. I was locked out of my storage in the cold with my son with no help from the general manager on giving me access to my unit. No cooperation or compassion from the unprofessional staff. The manager has his family hanging around the property during the day washing their personal vehicles and stuff. I was never granted access hours. I had to rearrange my work schedule just to access my stuff. Would NEVER use Uhaul in any way after this experience. Go to Public Storage
Natalie R. | Expérience généraleThe staff was very friendly and I appreciated their patience.
PAMELA D. | Premières impressionsAlways totally satisfied with this store outstanding employees
JOE B. | Expérience généraleNothing online was as it said as I got ready to move into storage facility it was not big enough for 1-2 bedrooms to fit in nor was it 24 hr access like both the website stated or like I was told by the company over the phone customer service rep. But the 2 gentlemen that tried to help me with the problems were as helpful as they could be
Joseph L. | Online Move InGreat staff
JOE B. | Premières impressionsIf u had elevator or s ramp for both floors would be great
MELISSA H. | Expérience généraleWould come back again.
Carrie F. | Expérience généraleFraud
Muhammad Q. | Expérience généraleI felt like the security was excellent.
John B. | Expérience généraleIt would be lovely to have a way to prop the exit door open when unloading one's car.
Lisa Q. | Expérience généraleThe parking lot is in disrepair, needs to be resurfaced
Brian G. | Premières impressionsThank you for everything, UHaul always delivers great service.
Chris G. | Expérience généraleno kindness to hispanics
MARIO B. | Premières impressionsI recommend updating the storage access hours to match your office's hours on the UHaul website and app. Right now it says that stage can be accessed until 10pm.
Eiler S. | Expérience généraleOverall Good
YAIR G. | Premières impressionsAwesome staff and very convenient location. I would highly recommend this location to friends and any one in need.
antoinette j. | Expérience généraleGreat service
Chris G. | Premières impressionsIt was clean Not well lit
Kim D. | Expérience généraleThis is a great team and have been very informative and helpful any time I've called. I would definately reccomend this facility!
Janis T. | Expérience généraleThe manager, Norvell was so helpful and has excellent customer service skills
Joan M. | Expérience généraleMuy buen trato bilingue.
ROSALIO R. | Premières impressionsNo elevator for people who can't climb stairs while lifting. Totally not ADA compliant. Zero instructions on using the code in 2 keypads to access the building.
Bobbie W. | Online Move InNo elevator facility, could have had a ramp instead of stairs
Nagashekar A. | Expérience généraleExtremely satisfied
Richard D. | Premières impressionsI have used many uhaul facilities across the country and I will have to say this one has the best staff and cleanest facility I have been to, not only the storage units but also the trucks and property. 10 stars ⭐️ if I could give.
DAWN M. | Expérience généraleMy key card never worked anytime I needed to go to enter my unit. Staff needed to fix my card every time.
Jose G. | Expérience généraleQuick and Easy
CHARLOTTE J. | Online Move InAbsolutely appreciated all the team did here to help us. The manager made available the only storage unit left that could fit my belongings. The unit had just been vacated so he went out there and made sure it was clean and ready for me to use. The rest of the team is kind and helpful and willing to work with you to accomplish your moving goals on time or in my case, in a pinch. Je les recommande fortement.
Alexander L. | Expérience généraleOur move-in experience was very positive. Everything was as advertised so there were no surprises. We realized the unit we had selected on the 2nd floor was too small, but Norvell quickly switched us to a larger unit. Then Norvell and Patrick went the extra mile and helped us move the larger items from our 2nd floor unit down to our larger first floor rental. They were very kind and helpful. I highly recommend this facility .
Denise A. | Online Move InStaff was wonderful! Make sure to get a downstairs (no elevator) unit not against outside wall. My unit against the exterior wall had openings to the outside so it did not stay as climate controlled as I would have liked. Staff was awesome!
Christopher B. | Expérience généraleI booked 5x10 looks the room size is really 4,5x 9,5 . Climate control really doesn't have any effect. There is no mention about staircase
saravana kumar r. | Online Move InLots of confusion when acquiring my unit. I had made a reservation but when I got there they said they did not have the very unit I had reserved. Thankfully another unit was available. There was also mixed communication on the cancelation process with how the sign within the unit gave different information.
Colin S. | Expérience généraleUnit reserved over a month ago was not available and I was sent to another location
NICHOLAS JAMES S. | Premières impressionsThere is no elevator, so moving items up and down the stairs is arduous. Also, someone attempted to break into our unit by prying a metal strip attached to the door. However, the staff are responsive and do a good job.
MARC A. | Expérience généraleThe process was confusing and the staff gave me different information than had been provided by the website. I had made a reservation for a specific unit but when I arrived they said they did not have any of that unit available. Thankfully I was able to get a suitable replacement on site, but my reservation was completely useless and made the process confusing. Also the cashier said that locks weren't provided so I bought one, but then one was in my unit when I opened it. Also I had asked about if I need to give a notice before I intend to vacate and they said I didn't, but then a sign inside the unit said I did need to do that. The process just has left me not very trusting of Uhaul because I cannot seem to get a straight or reliable answer on anything.
Colin S. | Premières impressionsIt was difficult to get some one to help me both in times when they were busy and time when store and grounds are empty. They chose to over charge me and instead of correcting the mistake they chose to make up a different reason. I herd 5 different reason. I understand that they may be under staff but there's no reason for yelling.
RANDY D. | Expérience généraleNorvell went above and beyond to make sure my storage needs were met at your Uhaul facility!! : )
kathleen s. | Premières impressionsTook care of what I needed, great service and really straightforward!
MICHEAL S. | Expérience généraleGood people, safe location.
Alfonso S. | Expérience généraleI was told I would qualify for a free month over the phone with a U-Haul employee and I made sure to call and make a reservation to make sure I qualified. When i actually tried to move in my reservation was nowhere to be found and said there was a stipulation for moving from out of town- this was not stated in the advertisement and on the page that said all you had to do was rent a truck so the experience was very frustrating and inconvenient, since I planned my whole move around this. I would Have chosen another storage facility had I known this was the case
VICTORIA ELAINE S. | Premières impressionsThe unit was supposed to be 1st floor, but it wasn't. I was charged for a 1st floor unit and when I called the location they were aware their system was doing that for this specific unit but I guess haven't done anything about it. I canceled and got my money back.
Brad L. | Online Move InLove the staff at this location.
tamera t. | Expérience généraleManager Norvell was very friendly and helpful. We will use Uhaul every time. Thank you for your great help.
MARIA B. | Premières impressionsNorvel wa great
Bobby C. | Expérience généraleWe had a lot of stuff we would have given to a charity if it was convenient, i.e. either on site or associated with U-haul to donate to.
GILBERT A. | Expérience généraleEmployees were not wearing masks. There is currently an ordinance in Travis County requiring employees to cover their face. https://www.austintexas.gov/department/covid-19-information/orders-rules#:~:text=In%20the%20City%20of%20Austin,2 020 %20through%20December%2 031 %2C%202021.
Gary D. | Expérience généraleAucun
Sara A. | Online Move InThe two gentleman who helped me went above and beyond! I am so grateful. I will be back :)
Gabrielle L. | Premières impressionsExcellent service
Jimmy F. | Premières impressionsAfter being displaced with the winter storm the associates and manager at this location did everything they could to help. I will be forever grateful.
NOELIA T. | Expérience généraleHad to rent van for another day, un expected expense, because the access hours at the facility were not clearly communicated. I spoke to management and staff about this, they seemed indifferent and the same lack of communication is most likely going to repeat itself again and again, costing customers time and money. SOLUTION: Post accurate access hours at storage entrance and update this locations webpage with hours of availability, including the option for 24-hour access. NONE of this is communicated at check-in.
James C. | Online Move InThis is the only place I rent from the manger wall so helpful in getting me started
Larry g. | Premières impressionsMy experience with the Burnet storage Uhaul was outstanding. I believe the staff to be most helpful. And the facility was safe, secure, and accessible when I needed it to be. Thank you for a great experience.
Jason L. | Expérience généraleNorbell was gracious and accommodating and worked expertly with me to fulfil my business objectives with uhaul. He is a great manager!
RACHAEL K. | Premières impressionsStaff is friendly and professional. I had some issues and the Norvell the general manager addressed immediately and insured all was resolved. I would recommend to anyone needing storage.
patricia r. | Expérience généraleStaff were helpfull and friendly. Great experience overall.
Hooman s. | Expérience généraleit was very dusty and upstairs where my storage unit was super hot. It doesn't have elevator nor ramps to get upstairs which made it super hard to get things in and out very hard.
Martha M. | Expérience généraleMoving is stressful but my experience with uhaul was the worst. They made so many mistakes and still do! It's ridiculous.
Valeria D. | Premières impressionsStella was very courteous and professional. A pleasure doing business with her.
JOHN N. | Premières impressionsExcellent service.
Kenneth C. | Expérience généraleNorvell helped the whole way through. I could not have asked for a more understanding and patient person to help me with my moving and storage needs. Merci
Cynthia A. | Premières impressionsroaches in the second floor and staff had no interest at addressing that roach infestation
Derek R. | Expérience généraleThe staff here are super friendly and helpful, and the manager, Mr. Eutsey, really was very accommodating. They helped my move-in go as smooth as possible. Merci!
James C. | Premières impressionsSo much better than customer service we did not receive at location by UT!
Tommy H. | Expérience généraleVery friendly staff
Garret P. | Expérience généraleI’d recommend using a U-Haul place away from the university and this one is just far enough away to avoid the year moving craziness for the students moving in.
Ralph G. | Expérience généraleI believe the young mans name was Mason who checked me in. He was very courteous and helpful, went as far as to switch me to a unit closer to the stairs so I wouldn't have to move my things as far! He also has a great memory!
Ana T. | Online Move InThe staff was helpful and assisted with unloading via their forklift.
john v. | Premières impressionsGreat Staff
marlenne m. | Online Move InGood rates and options
austin v. | Expérience généraleNorvell was very friendly and helpful.
Garret P. | Premières impressionsThey didn't understand about the financial problems people are having during this pandemic. They really didn't care. I moved my stuff out of storage and they didn't even give me a pro rate price for 1/2 a month which is very unprofessional
David A. | Expérience généraleThe store mánager Sean are a phenomenal group of professional, highly recommend all there services
KATERINA R. | Expérience généraleSuper friendly staff, very helpful both times I've been in so far. It makes a difference having good customer service at a place I will be returning back to for some time to come!
JESSICA B. | Premières impressionsMr. McMullen (Gm) and Mason CSR, and Black young girl CSR was excellent //. and very helpful....Best in Austin....
Bobby C. | Premières impressionsSean and his team are always great. This is my third time as a client.
Jeffrey S. | Expérience généraleThe welcome was great. The staff was very knowledgeable in assisting me.
Kenneth C. | Premières impressionsExceptional service! Simone is AMAZING!
Audrey C. | Premières impressionsKnowledgeable and helpful staff.
Brad W. | Premières impressionsThe computer time really slowed down the process. The older hand written records were faster. ;-)
john s. | Premières impressions10/10 Only issue is lack of elevator which made for some creative carrying when I first brought my storage in, but by no fault of their own. Definitely would recommend
Jennifer F. | Expérience généraleI was 100 % pleased with this U-Haul business. The manager and staff were wonderfully helpful and friendly. It is a well-run operation with expertise for all your storage and moving needs. GREAT PEOPLE
Shirley M. | Expérience généraleEvery staff member is professional, friendly and helpful. I was almost sorry i cleaned out my storage room because I enjoy visiting the property! Special thanks to Simone.
Terese F. | Expérience généralelarge slide door never really appeared to be open when i came during regular hours. I paid extra for after hours access and did not expect them to open then.
marc l. | Expérience généraleGreat service
Angelo M. | Expérience généraleVery friendly and great service!
Angelo M. | Premières impressionsWould definitely rent a U-Box for my next move.
Michelle C. | Expérience généraleA smooth and pleasant experience!
robert l. | Premières impressionsThey made it very easy throughout process.
ruggero law firn p. | Expérience généraleBeware this location will take your payment out of your account without your permission.
renee k. | Expérience généraleAll staff was very helpful and friendly
Barbara W. | Expérience généraleMy only concern was the fact that there is no elevator it was a little difficult to bring the stuff up to the second floor.
Brenda D. | Expérience généraleThe whole Staff at this location is superior!! Their help and professionalism during my stressful days was extremely appreciated!! Sincerely, Michael Jackson
Michael J. | Expérience généraleCourtney was efficient, knowledgeabe and polire. Thx !
joe d. | RéservationMerci.
Bill W. | Expérience généraleVery old facility. Interior storage unit hallways were tight and difficult to get anything of size in to the unit. Staff was extremely helpful and friendly though.
chris b. | Expérience généraleEverything was great until I had 3 large boxes full of mouse droppings and things chewed upon of which there was no food stored in the storage room . Such an awful feeling not to know what was clean!
MICHELLE H. | Expérience généraleThe staff were helpful, but the storage unit facility was not cool, the temperature read 94 degrees, but the thermostat was set to 72. Had to find another location that was really climate controlled
CARLA C. | Expérience généraleit was great
Christopher R. | Expérience généraleHad a run in with one of the shop guys . There are no signs for employee parking and storage parking. It was handled by the it was very nice. The storage room always seemed warmer than they said.
BENNY F. | Expérience généraleI finally cleaned out and gave up the storage unit that my mother had for years. The staff was always nice and the place was safe and secure. I rented a truck and that was easy too. Merci!
JANE M. | Expérience générale*Mice and bugs in controlled climate unit. *Comment-UHaul might consider reimbursing prorated rental rate in at least weekly increments, esp if unit rented and receiving "double" rental rate!
PAT F. | Expérience générale