Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I learned the hard way that you have to have them look over the return before leaving. Got charged $50 for some unknown reason and the employee couldn't tell me why. The female employee was not exactly welcoming or nice.
Owen Roberts
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Aseff
Évaluation :
5
Great customer servicce. Equipment in great shape.
Paul Dickison
Évaluation :
5
Great staff.
ROBERT LE
Évaluation :
5
Nun
RASHEED KNIBBS
Évaluation :
1
they double charged me
Brandon Shuler
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Przedpelski
Évaluation :
5
Nothing comes to mind.
ALBERTO ALAM
Évaluation :
5
My cargo van rental went off without a hitch (pun intended). I was in and out and on the road in record time. The Ford van was perfect for the job at hand with plenty of room. Overall experience was excellent.
Carl Piper
Évaluation :
5
Nothing in particular.
ALBERTO ALAM
Évaluation :
5
Thanks Rasheed!
Tim Snow
Évaluation :
5
Excellent service
Catherine Garner
Évaluation :
1
Truck very beaten up and ran poorly. Location didn't have key in box when I arrived. Checked truck back in after 2 hours of use, app had issues doing the return online so I parked and dropped keys on box around 1:00 PM. Line was too long to wait as I had somewhere to be. Called later to confirm return was done, got corporate office because that location never answers the phone.Tjet said they made notes about truck being returned amd saw today I was charged an extra day due to no one at location checking key box from Saturday until Monday o guess to see the truck was returned after only 2 hours of use. Called Uhaul again today, of course call went to corporate office as they don't answer phone at location. Uhaul repmadvised they will look into over charging. Been using uhaul forever and will need a truck in the next two weeks for major move and realize I'll have to use someone else. It's a shame.
CHRISTOPHER O'HARE
Évaluation :
5
Le client n'a pas laissé de commentaire.
VIRGINIA JENNINGS
Évaluation :
5
Truck had transmission issues. hard to shift into Reverse and Park. Needed maintenance, but overall the truck ran fine. This location is always friendly, courteous and professional.
George Forbes
Évaluation :
5
Excellent, the customer services made feel welcome......
Luis N Escano
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julie Sapp
Évaluation :
5
Everything has been great my driver did say that it was very inconvenient for the drop off location once we got to the destination in 29910 I'm not familiar with the area but I had to pay him extra and wondered if there was one closer that he could've done for. the drop off. This was my third time using U-Haul and every one of them went great and every customer service rep I spoke to was friendly knowledgeable and I will always recommend to friends super satisfied with my experience
sharron morrison
Évaluation :
5
It was not a major issue, but the truck was leaking what I think was power steering fluid. I was afraid to drive it back to return so I called Uhaul for a tow. And the key did not fit the lock that was provided. I would still use this company and recommend them, because I feel like this was a one off. I was not inconvenienced in any way.
Patricia Wright
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIM WELLS
Évaluation :
5
Excellent customer service.
yared alataye
Évaluation :
5
Rasheed and Dalila worked great as a team and made the rental experience pleasurable. Gold star team!!! Henry P.
Henry Perry
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rodrick Netter
Évaluation :
5
Le client n'a pas laissé de commentaire.
guillermo morales
Évaluation :
1
Terrible experience! Truck broke down I was charged extra fees and very high gas prices to refill the truck. How am I going to put gas in a broke down van?
David Drake
Évaluation :
2
The team member that helped me apparently needs a LOT of training. The location was short-staffed but that wasn't really the issue. The team member was not very familiar with the software and as we walked through the options, wasn't listening well enough and I had to correct the selections multiple times. It was really hard to see the computer monitor; they should know to turn it for the customer to see. I don't blame her but I believe that she just hasn't received appropriate training.
Lisa Schuler-Jones
Évaluation :
5
No complaints.
Jordan Pruitt
Évaluation :
3
Everything was good the only advice would be a little more assistance once you check out your equipment. Meaning don't just hand me the keys and leave me to find the truck.
Beth Doran
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joe Ward
Évaluation :
5
Charging folks $40 for not filling tank back up by 1/16
Josh Brown
Évaluation :
5
I was a walk in. The lady at the location on Cobb Parkway and Old 41 didn't have the equipment but still jumped up to serve me and found the closest location with my need and called to make certain it was there. She logged in all the paperwork. The young man at the other location (Piedmont and Canton) couldn't have been nicer. He was prepared when I arrived and had me out of there just as quick as could be while making sure the trailer was secure and the lights were all working. Excellent experience at both locations!
Michael Lookenott
Évaluation :
5
It is always a positive experience to rent from U-HAUL. It is a good location for my needs.
Victor Ojeda
Évaluation :
3
Le client n'a pas laissé de commentaire.
Ken Butler
Évaluation :
5
We actually went to this location by mistake. Ty was very helpful and patient in helping us to get the drop off location changed. Very nice facility and great staff.
Rebecca Johnson
Évaluation :
4
Le client n'a pas laissé de commentaire.
charles bearden
Évaluation :
5
Le client n'a pas laissé de commentaire.
Owen Scott
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shane Patrick
Évaluation :
5
The truck was very clean. After renting several vehicles over this past year, I was beginning to think that U-Haul does not care about its resources (customers, employees and equipment). My confidence was restored! Keep up the good work!
Robin Chigumira
Évaluation :
5
Everything was perfect, no room for improvement.
Taylor Matthews
Évaluation :
5
Please do not use my name in your comments. * It would be GREATLY appreciated if an inside door from the office area could be added to the storage area to maximize security and safety for your customers. (Just a walk-thru door, not for unloading) , otherwise a trip around the building is necessary, unsafe, and inconvenient at the present. Please consider this.
CONNIE WINSLETT
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ureal Billups
Évaluation :
5
Very personable and provided the right truck for transport.
THERESA BUTLER
Évaluation :
3
Le client n'a pas laissé de commentaire.
Charlotte Ragsdale
Évaluation :
5
The systems were extremely slow, and it delayed the pickup process by 1 hour. Please fix/optimize this to save time.
Christopher Kent
Évaluation :
5
Excellent customer service!
RICARDO MARTINEZ
Évaluation :
5
I don't remember the customer service reps name but I do remember his tag said owner which I thought was cool. He was very very helpful very very courteous and very understanding. There are quite a few U-Haul's very close to this area and I would drive past all of them to go see him again.
Doug Stahura
Évaluation :
5
The young man was very professional and courteous.
Gloria Kenney
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Schaffino
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kuron Scott
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Cochran
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joe Ward
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joe Ward
Évaluation :
5
Great place to rent! Thanks for your help.
Robin Chigumira
Évaluation :
5
Tye Cox was great help for us and very friendly
Edward Wiederspiel
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Crenshaw
Évaluation :
4
Weird on a Saturday to only have one person working. Slow to check in. Guy who checked me in was great. Mover guys I requested, not so much. Slow, didn't listen, didn't get everything done.
Kelly Williams
Évaluation :
2
The truck needs maintenance bad. No a good truck. It stalled twice while driving. One time in an intersection. Very Dangerous. Also the truck would not shift into gear easily. Need a full refund.
MARK SHIPMAN
Évaluation :
5
I'm not sure I just dropped it off
regina williams
Évaluation :
5
Le client n'a pas laissé de commentaire.
Micah Corbett
Évaluation :
5
Le client n'a pas laissé de commentaire.
REGINALD HARPER
Évaluation :
5
Le client n'a pas laissé de commentaire.
robert bozeman
Évaluation :
2
Took forever to get service....one guy doing two people's work
Brannon Harper
Évaluation :
5
Le client n'a pas laissé de commentaire.
joyce morrison
Évaluation :
5
Have more than one worker there at a time
Alexander Verucci
Évaluation :
5
Le client n'a pas laissé de commentaire.
candance mitchell
Évaluation :
5
No improvement necessary. Staff friendly and courteous.
LESTER MARTIN
Évaluation :
3
When I returned the van, you have a sign that says "wait with your vehicle"....I waited for 4 minutes and nobody came out and when I went inside the young man working was sitting behind the desk playing on his phone. SMH
Mark Nord
Évaluation :
5
The staff was very professional and easy to work with. I'll be back whenever the need arises.
John Aseff
Évaluation :
5
Le client n'a pas laissé de commentaire.
IAN ROOT
Évaluation :
5
Everything was great, but when we took possession of the trailer, it smelled of kerosene
Joseph Jursic
Évaluation :
4
Le client n'a pas laissé de commentaire.
Danielle Lloyd
Évaluation :
4
Le client n'a pas laissé de commentaire.
Anthony Thomas
Évaluation :
4
Le client n'a pas laissé de commentaire.
Phyllis Cutter
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Phyllis Cutter
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly Kelley
Évaluation :
5
Le client n'a pas laissé de commentaire.
MarKay Appel
Évaluation :
4
Air in one tire pressure was very low. Also, trailer was pretty old. But I understand one way rentals will always get the worst equipment.
John Kresse
Évaluation :
1
Trailer lights were not working properly. Now I see my credit card is billed for "toll lane violations after I disputed the original email. I have a peach pass which was on the vehicle towing the trailer. I paid my toll fees. Your trailer was not operating to standard and I was not even apologized to when I mentioned it to the associate at drop off.
Jesus Gutierrez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bruce Krohn
Évaluation :
5
I've received excellent service all 3 times I've used this location for both rental and purchase needs. Brianna is a rockstar, and provided a solution that worked for me. Merci.
Risheet Jaggarow
Évaluation :
1
There are no instructions where to park. I parked in front of the front door. When I got out of my car I asked the guy coming out where I should park. He said I need to go inside and ask. I did and she told me to park where the other enclosed trailers are parked. When I got there she was walking away from me and didn't acknowledge me. She stood behind the trailers, out of sight. She didn't acknowledge me. Her only interaction was to tell me she had done my sign in. She was very impersonal.
Paul Christian
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hunter Copp
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandon Duquette
Évaluation :
5
I had an excellent experience at this location. TYE was extremely friendly and helpful, and he made my rental smooth and easy. I highly recommend this location!
Gregory freeman
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT INGRAM
Évaluation :
2
The customer service and communication is poor. I wasn't greeted when I came in to pick up the vehicle, to words were said to me, "let me get your drivers license, and are we using the card on file?. After inspecting the vehicle I looked at my charges and collision damage was added to my bill without my knowledge. The vehicle was fine, but upon return I told the person checking the vehicle in that the collision damage was added without my knowledge, and he said "oh". I asked was it mandatory he said no. Yet I was still charged and didn't need collision. This location has employees without a sense of urgency nor do they have basic level customer service.
LaDona mccaskel
Évaluation :
3
Hello. I love U-Haul but today and it partly my fault because I trust people to be honest. I didn't notice until I left that the gas tank wasn't at a 1/4 of a tank, I didn't think to take a photo of but filled it to where it was when I left. It was just under a 1/4 and I told the guy when I returned the truck, needless to say I was charged 40 dollars for for about 2 or 3 gallons of gas. I'm sure I paid for gas in someone's personal vehicle. Even at 4,5 cent a gallon it wouldn't add up to 40$ it was almost at the 1/4 of a tank! The same place it was when I left.
Carrallyn Mitchell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Claudia Garza
Évaluation :
1
I had no issues booking my rental online. However, picking the rental up was a horrible experience. When I walked in to the register to pick up the truck, the girl at the counter(I believe her name was Breanna) didn't even acknowledge me. Once, I had her attention, she was very short and rude with me. After she received my license and verified the reservation, she just handed me a key and said the truck was over by the green tent. This took me by surprise since there was a parking lot full of trucks near the green tent. I had to find the truck on my own. She then just dropped the equipment I rented off by the garage door, and walked back inside without a word. The strap to hold the dolly in place on the back of the truck was damaged, so I went back inside to let her know. She said that they usually just put the dolly loosely in the back of the truck face down. At that point, I just gave up with her, and went on about my business. I wouldn't recommend this location to anyone.
Brenton Davis
Évaluation :
5
Great service! Super easy. I'll be back for sure!!
Chad Kirby
Évaluation :
5
I loved everything about the rental. The 6x12 is a great trailer, fits so much!! Thanks again!
Osvaldo Silvera
Évaluation :
5
Customer service was very helpful
gustavo castro
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEJUAN BROWN
Évaluation :
4
Le client n'a pas laissé de commentaire.
David Kitzler
Évaluation :
5
Everyone was very helpful.
Annethea Hudnell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew Fischer
Évaluation :
2
Not impressed with the individual. She unlocked the door but did not hold it open for me or said hello. She responded when I said good morning, but it felt like it I was disturbing her. I was the only one at 7am since I had a function to do. First time the customer service was below my expectations at 2800 Canton Rd.
Alfredo Harewood
Évaluation :
4
When we reserved the vehicle the day before, we selected the use of an appliance hand truck as well. However, upon checking in the next day, we were told that this location did not have any more and hadn't had any for months. This was a bit frustrating because there were hand trucks on the floor for sale and hand trucks inside the maintenance garage you could see as it was open and visible from the parking lot. The website shouldn't have this as an option if the location doesn't offer it, and the company should help the locations be better equipped. We had to drive to Home Depot and rent a hand truck which was ended up costing us extra.
David Kitzler
Évaluation :
5
Trailer contained debris and was not clean.
Stanley Washington
Évaluation :
3
Better costumer service, answer the phone, I got charged an extra day for just few hours late.
Henry Hernandez
Évaluation :
5
Good Experience, friendly.
Richard Wallace
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gary Jackson
Évaluation :
3
THe girl behind the counter was very rude. She wasn't helpful at all. The other employee (a guy ) was very helpful. He came out to the truck and actually helped me.
SHAYLA HARRELL
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Erica Warren
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christina Moon
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
matthew emard
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dallas Brown
|
Expérience générale
Évaluation :
2
The trailer that was hooked up to our car required a 2 in ball and the one on our car was 1&7/8. So as we were crossing over 41 we hit a bump and the trailer jumped off the car. I called roadside service to see if they could bring us another ball but was told we needed to go back to your store. Our house was closer so we made it there and switched everything out. This could have had a very different outcome and I think your employees need to know to recognize the size issue.
Liane Anderton
|
Online Move In
Évaluation :
5
Some of my items were damaged in the storage unit with mildew. I was in a ventilator unit. How could this happen? I have filed a complaint with the store manager. Merci.
marilyn stradford
|
Expérience générale
Évaluation :
5
Love the free use of carts to load/unload
Nikki Mcbride
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Quincy Johnson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
David Rung
|
Expérience générale
Évaluation :
1
The representative rushed my phone call confirming my storage unit and ended up giving me the wrong size. I was unable to move into the unit because it was too small and I had to hire MORE movers for the next day.
Desiree Joyner
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALVIN VICTOR
|
Premières impressions
Évaluation :
5
The staff was very much humanitarian thank you so much for your location
ELAINE BALLARD
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric Rhodes
|
Premières impressions
Évaluation :
3
The consistent inconsistent changes are punitive. Uhaul's policy to raise the rental fee holds the renters hostage. I live in Hawaii and my storage is is Marrietta Ga. I received a notice that my rent was increasing which I understood that had the option of paying my rent months in advance for the same price or continue month to month at an increase. Having a contract of a set price for a set time would be more equitable.
Louis Ward
|
Expérience générale
Évaluation :
5
The mgr was very helpful courteous and realized my needs at the end of a hectic day.🤗.
My new unit was just the answer I needed and look forward to using it w my business needs.
Sandra Covil
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM MOTTON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Audrey Russell
|
Premières impressions
Évaluation :
5
Staff always very friendly. Clean bathroom onsite for storage renters which comes in handy when moving. Facility kept very clean.
tj wonders
|
Expérience générale
Évaluation :
5
The facility was clean and the staff was courteous.
Sybil Barrett
|
Expérience générale
Évaluation :
5
Very well-kept facility, and staff was friendly and helpful.
Ryan Booth
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
TIFFANY PRICE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Montrez Ivey
|
Expérience générale
Évaluation :
5
Great service at intake. The young black male on Canton Rd. 777030 went far and beyond to make this a stress-free experience. Merci
Sharon Mcdonald
|
Expérience générale
Évaluation :
5
It was perfect. As expected.
JEFFREY MCCAFFREY
|
Expérience générale
Évaluation :
5
Everything was quick and efficient.
Ronald Pierce
|
Premières impressions
Évaluation :
5
Dale is honestly the hardest working man I've met. He's so professional and made sure I felt comfortable during the most difficult move I've experienced.
Taler Holland
|
Premières impressions
Évaluation :
3
I was late one month with payment and there was such a rush to threaten to sell my stuff, I was appalled. I will never use U-Haul again, I have been a customer for many years.
Amy Moss
|
Expérience générale
Évaluation :
5
Every time I called and had a question your staff was always very helpful
Efrain Roman
|
Expérience générale
Évaluation :
5
Beat experience this far Daniel was always professional and helpful.
Alexis Yokley
|
Expérience générale
Évaluation :
5
Corey was very helpful!!!
Nakia Boyd
|
Premières impressions
Évaluation :
5
Great service
Dave Maitra
|
Expérience générale
Évaluation :
5
This facility has always done well with taking care of my moving needs and concerns. Even if I had to use another facility, I always reverted back to canton Rd.
Angelo Walker
|
Expérience générale
Évaluation :
5
Always friendly and helpful !
Stephen Kaiser
|
Expérience générale
Évaluation :
5
Very helpful.
stephen kaiser
|
Réservation
Évaluation :
5
Staff was helpful, and the rates were good.
Jessica Prescott
|
Expérience générale
Évaluation :
5
Excellent service and very helpful
Terry Rutherford
|
Réservation
Évaluation :
5
Your storage facility is the best I've seen. Please continue with your staff. Everything and everyone was superb. Merci.
Glyndon Hogan
|
Expérience générale
Évaluation :
5
Monique was a wonderful respite in an otherwise stressful day. She patiently answered all my storage newbie questions with a smile and concise information. Thank you, Monique!
Melodie Sida
|
Réservation
Évaluation :
3
It took forever to switch the original unit. But the check in was good.
Linda Jones
|
Expérience générale
Évaluation :
5
Merci
Maria Bourgeault
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.