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Angellica Langford | Expérience généraleCustomer Reviews for U-Haul Moving & Storage at Center Point
Testimonials From Recent Customers
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System was always down
NAKETIA PRATER | Expérience généraleIt was a line and only one person and she was good but she need at least another person to help her
SHARMAINE JOHNSON | Premières impressionsThe staff at this location are very friendly & helpful. Love them down!! They all deserve a raise
LaTonya Lawson | Expérience généraleThis particular location needs to be looked into. Can't keep nobody I could never get into my unit when I needed to I'd always have to wait or come back. The manager Valerie always think stuff funny. I will never rent from here again.
Kayla Coleman | Expérience généraleGreat service
Shirley Nanton | Expérience généraleStorage should be accessible at a later and more convient time
Laqueta Ford | Premières impressionsIt was hard to get help and had to go back a 2nd time to be checked out the manager was friendly and knowledge but the facility is way understaffed.
Susan Carsen | Expérience généraleAfter having a zero balance and no secondary lock on my unit, my storage was put up for auction. No one tried to contact me regarding the matter.
Jameliah Garrett | Expérience généraleVivian helped us so much last night. Answered all our questions and was very nice.
Michelle Henson | Premières impressionsRoaches were in my belongings and it leaked inside
RHONDA THOMAS | Expérience généraleThe staff was amazing! They worked with us on everything from the delivery time to helping us set up a storage unit!
Imani White | Premières impressionsMy storage has water leak. I reported it and the rep said they will take care of it. When I came to get my things out, they smelled like mildew and it was mold because of the water leaking in there. I'm very disappointed because I had a lot of personal things in there. I did have insurance and filled a claim but haven't heard from them yet.
monica Riley | Expérience généraleThe guys at this uhaul were very friendly and helpful, I would absolutly recommend this location They went above and beyond
Susan Carsen | Premières impressionsThe staff is always amazing at this location.
Joshua Little | Premières impressionsThere was always trash everywhere and no where to put it.
TAMARA SLAUGHTER | Expérience généraleThere were a few evening times when I needed access and had to wait to the following day due to access hours
bo adair | Expérience généraleThe on issues was the price.
ELNA REYNOLDS | Expérience généraleThe only issue I had was my unit was auctioned and I reached out to get in touch with the person who purchased the unit because I lost my photos and journals and they were irreplaceable. The staff attempted once to reach them and left it at that. That's been the worse part
KESHA BANNISTER | Expérience généraleI moved out on May 5th to be called May 10th to ask when and if I moved after calling with move out date to be noted on the account May 1st and spoke to associates from May 1st to the 5th as they watched me move everything out. They over charged me for fees on my account on 2 occassions and left me owing a balance that I'm not entitles to pay at all.
NITTAYA EVERHEART | Expérience généraleBetter signage in the parking area directing cars to the internal storage are needed
bo adair | Online Move InEasy and simple storage
Bernarez Jones | Expérience généraleI have been a customer of Uhaul for over 20 years I all ways felt comfortable with the pricing until I relocated to Alabama. Out of 20 years I have been a customer I have never paid over a $100 for a storage, maybe $75 or less. But never $150 which is way too much.
ROSALIND EATMON | Expérience généraleI was dissatisfied with mold spots on upholstery sofa, loveseat and chair. I had to have them clean. But God is so good. TM
teresa miller | Expérience généraleThe Manager and the Clerk were great explained everything for after hours return and they both were very helpful and courteous
TONYA CLAYTON | Expérience généraleThe cashier very not well trained.
TAMARA SLAUGHTER | Premières impressionsEven while training the Manager was kind helpful and in good Spirits &I had a hard day so thanks ma’am enjoy your day off you deserve it
TONYA CLAYTON | Premières impressionsWent to return uhaul and place my belongings in storage, there were two employees present in which neither could help assist in my return of my uhaul or my storage unit. Waited for the manager who was on a store run for supplies for about 45 minutes to an hour, in which she returned with candy. My family and I were very inconvenienced. Not only that but one of the employees present stated that the manager tends to make runs or errands frequently during store hours. I would not recommend this store to anyone on a time crunch!
Ashley Newman | Premières impressionsPleased with the service.
Donna Mcfarland | Expérience généraleMy storage unit was already damaged when I moved in so I hope you won’t charge me for damages I have pictures, but it good my experience was good
Deborah hodge | Expérience généraleSome of the workers sux
David Pate | Expérience généraleTo keep things safe and respect no need take in thing out with out the one is renting from. People keep camera some one that. Make sure people don't put hands on other people thing
Rene duncan | Expérience généraleI think her name was Ashley. She was very professional, and able to answer my questions and concerns had. She greeted me upon walking in. I was stressed and tired she eased my anxiousness.
Connie Huntington | Premières impressionsMy u haul truck was in bad shape brakes we’re bad front tire was shaky front end need an alignment done front tires we’re bald, all that was an hazardous for any driver I feel as tho I need to be reimbursed not a satisfied customer it was to many unsafe hazards.
Felesha Brewster | Online Move InI had property damage due to a leak in my unit after a heavy rain, was compensated but not to the fullest of the damage.
Vincent Lewis | Expérience généraleMy experience with this location was very pleasant, but my over all experience was not good with the pick up location to my reservation for my storage unit.
Erica Smith | Premières impressionsI was sent a email stating that I owed late fees after I had already moved been moved out for two weeks !
COREY FITZGERALD | Expérience généraleVery informative and helpful, UHAUL is well represented at this location.
Gerald Mckee | Premières impressionsShe was very helpful and patient with me. I couldn't have asked for a better person to help me. I was trying to rush and she kept telling me to slow down. I appreciate the kindness of this young lady!!!
Retha Green | Premières impressionsThe website gave erroneous information. I chose a storage unit that was accessible from the street and the location does not offer those units in the size i needed contrary to what the website stated when i reserved it. The elevator system wasted a lot of time because someone had to always run up the stairs to ride the elevator back down to make it available for use
LEATRICE PERRY | Premières impressionsAshley and Daniel were great!
Laquesha Washington | Premières impressionsNo comments
PARIS JACKSON | Expérience généraleWow, can't say how happy I was with the service I received at this location. As soon as I walked through the doors Daniel and Nathan were there to greet me at the door. What a truly amazing staff they have here! Nathan immediately had me set up and ready to unload my belongings and was communicated the process clearly along the way. Thanks Daniel and Nathan for making a post mid life crisis newly divorced gold-digger magnet feel like the grass was actually still fkn green on my side. Here's to an inclusive equitable future for all and for all right fkn now!!!! Vote for Brandon I will stand up for all people as an Ally I do it for the culture and actual growth Pure Vida let's goooooooooo
brandon parker | Expérience généraleGreat job everyone
chiquetta peeples | Expérience généraleHelped me so much over all. Best team I seen. Thank all of you for being my family
BRANDY HOWARD | Expérience généraleStaff went above and beyond to make sure we were accommodated
Chris James | Expérience généralethe manager was great
CATHLEEN CUMBIE | Premières impressionsThe gentleman at the front desk on Sunday 10/10/2021 I hate I can't remember his name but his customer service was outstanding. Kudos
MICHAEL KIER | Premières impressionsThe gentleman that checked me in went way out of his way to help me and make sure I was taken care of . I had a extremely bad experience before getting to your location and he was extremely professional and helpful I hope there is some type of way you guys can reward his generosity and helpfulness he is a very good asset to your business
Chris James | Premières impressionsU-Haul was very helpful to me and my family. It gave us a feel of stability while being displaced for right at a year. I was so glad to see that my belongings were not damages and all was well. Thanks U-Haul for being great truly grateful! The Sexton's
ARCHIBALD SEXTON | Expérience généraleThings to put in my storage they wanted me to get it out it's very very but bad management they're very bad
Rodney Beckham | Expérience généraleThe young lady was very helpful
ARTHUR BROOKS | Premières impressionsMy things came out of the storage unit covered in bugs
Ethan Dillard | Expérience généraleUsed the Centerpoint facility to store mom's things after she passed away in 2017. The facility was accessible, secure, convenient with online or auto payment. Never had any issue or concerns over security of contents. If you are in northeast side of Birmingham highly recommend
Jeff Sandford | Expérience généraleMerci
DARRYL GOLSON | Premières impressionsThe only problem I have is when you try to call no one never answer the phone. They need to put more than one employee working during the day and night for safty and customer time the lines get long and customers are waiting way to long. But over all just fine. Thanks for being there for all my moving needs. You guys made it so easy for me state to sate.
Patricia Hickson | Expérience généraleI must give Robert credit for the time he has been at this location. He has certainly made a difference. This young man has been the most efficient and service oriented person I have dealt with in the past several years. This store has a reputation. Robert made it work trying again.
Harold Epps | Expérience généraleStaff friendly and responsive to any questions.
Floyd Allen | Premières impressionsVery Rude Customer service coming from the Manager! Ms. Rachel could not reach over the box so she kept tossing my Daughters driver license and storage key back to her instead of giving it back to her like how my daughter gave it to her. Ms. Rachel was very non understanding when it came to bad situations leaving me in a financial deficit because she did not stick to her word of the one month free. I WILL NEVER GET STORAGE AGAIN THERE AS LONG AS MS. RACHEL IS THERE! Ms. Ashley was very polite and understanding I rate her a 10/10! There should be more workers like her in there.
Juanita Coleman | Expérience généraleThe two Guys that were in there when I came on 05/02/2020 they were very brave to me I didn't have to wait long I didn't have any problems I will always recommend this store to family and friends I forgot their name I know their face thanks for your help
Katrina Watkins | Premières impressionsThis is not Carrie please look at the email address again
Carrie Cordone | Premières impressionsN/a
AMY Barnett | Premières impressionsStaff not really helpful
Raheim Thomas | Expérience généraleI would have loved to have my own key and access to my storage. That was inconvenient to me.
sharon bracy | Expérience généraleI like The Employees Attitudes!!!!!
whearlee clifton | Premières impressionsAll of my items where over taken by roaches! The storage was also rained in which mold most of my items. I was terrified of the thousands of roaches. It was sickening.
Levorica Snow | Expérience généraleEverything was excellent and very professional.
Kenneth Coston | Expérience généraleExcellent
Wyceithia Holmes | Premières impressionsHad to make several trips, to try to get them from taking money out of my account for a unit I didn't have. It appears that the customer is always wrong. Finally went and removed items and closed ac
william carter | Expérience généraleS.O.
Pam Burroughs | Expérience généraleThe staff went above and beyond. Thanks
tamika jones | Expérience généraleMy mattress and mirror got wet. Manger rold me nothing would about cause I should took out insurance
Sharron Bowers | Expérience généraleJames was a great help concerning my move. He has changed my mind about using Uhual again. After June I was never going to use again because the customer service rep over the phone messed up my move.
Latisha Law | Expérience généraleIf I should need to move again, I will certainly use U Haul.
Joseph Fernandes | Expérience généraleI wish I was notified about the storage that was available. I needed a 10 by 10 (at least) and I was given two 5 by 10. That was NOT going to work. The system should've moved me or said none available
Curtisha Rose | RéservationThe staff was very friendly and helpful. I also call on the same day that I needed to rent a truck and they had one available.
shontae smith | Expérience généraleGreat experience!!
Phadra Richmond | Expérience généraleExcellent customer service
Phadra Richmond | RéservationN/a
burnells taunton | Expérience généraleWas out to lunch at my drop off time and had to wait for lunch to be over to complete drop off when I had a million other things to do.
Jennifer Seales | RéservationS.O.
Andrew Coleman | RéservationS.O.
Shirley Glover | Expérience généraleGreat customer service. Great guys
Carmen Freeman | Expérience généraleI was VERY DISAPPOINTED with the their service once I moved out. I WILL NEVER USE THEM AGAIN & NOR WILL I RECOMMEND THEM (CENTER POINT LOCATION NOR PELHAM LOCATION-PAUL'S STORE AS HE CALLED IT)
tonia woods | Expérience généraleDid nothing but keep going up on the price. Nobody knows what they are doing, the manager just leaves when there is a problem. I would not recommend this location or U-Haul.
WAYLON MCMURREY | Expérience générale