Don't fill up the only lot avaliable for people to drop off trucks after ours. And then don't be rude to customers when they ask where they were supposed to park the vehicle. And also provide instructions for customers if the lot is full. Fix your attitude and make things more accessible for customers.
Rachel NCustomer Reviews for U-Haul Moving & Storage at Central Square
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It was wet inside the back which I did not want
Margaret HConsistently having a really good experience in renting moving truck, trailers, storage from U-Haul! Equipment is sturdy, user friendly, reasonably priced and above all allows my independence in use and pace during the rental experience. Having multiple sites all over the US and helpful folks at U-Haul sites to return trucks and equipment is also a major plus!! I first got a trailer hitch installed on my SUV by U-Haul at Tom's garage in NY and this has helped me tremendously in my moving experience. Returning my equipment and Toms garage in Gloversville NY and also John's garage in little Falls NY has been a breeze. Kudos to these franchisee sites. I'm always amazed why I hadn't been using UHaul to move sooner! Can say enough about how much U-Haul has positively helped in my moving experience vs hiring movers. Definitely recommend the experience!!!
Simone DGreat, Staff
Mohamed AHi. I strongly disagree with the fuel charge applied on my receipt. As you can see on the pictures attached, the level of fuel that I returned the truck with is the same as I received it. I am quite disappointed with the service and would like to submit and official complaint about the following points: -First I booked weeks in advance a utility dolly, and when I arrived I was informed that there was any left, which completely disrupted my moving date. -Second, I was given a truck with less than a quarter fuel tank, which is completely unacceptable for a rental company. -Finally, I returned the car with the same level of gas, after running only 7miles (which should be less than a quarter gallon consumption), and I am charged more than 50$ in gas costs without any explanation... What should I do to formalize the complaint officially? Best, Javier Hortiguela
javier HMy u haul ended up getting stolen and it caused a huge inconvenience because my personal iteams where inside 4 days later I ended up finding the U-Haul empty . I'm not sure why someone would steal a U-Haul but I was happy to bed able to find the vehicle. The manager at the location was very understanding and sensitive about the situation and gave me direct information in next steps . I would like to use U-Haul in the future but I'm scared the fact that the vehicle was stolen . I'm grateful I was able to find the U-Haul . And side note the keys were not left inside the vehicle. I personally feel like it was somebody from the U-Haul company because the vehicle had not damaged such as wires being cut or ignition broken . So the whole thing seems a bit off to me . I will never really know the truth but I do know that I suffered a great loss because of what happened .
Portia DThe truck was too old and Rickety
Richard BThe staff is usually pretty good but this time the person who assisted me was definitely unfriendly
Ian GEven though I produce my license ID issued by the state government, Why u-haul needs me to access my location and my selfie picture while picking up the vehicle through my phone? It feels like violating the privacy. I wouldn't rent from uhaul again
Rajesh BIt says access 5am but they don’t open till 9am
Rashawn R | Online Move InEnrique was super kind and helpful! I was nervous and had never done this before, but he helped me and answered my questions.
Lily MI am extremely dissatisfied with the charges we incurred. We did return the truck a short while after 6 pm so it was after hours. I understand being charged the extra $20. However, it's completely unreasonable to then charge us an extra day's rental fee on top of that. If we had known that we would've just kept the truck another day to continue moving more stuff. It was a total waste of money. We will not be using UHaul again. Home Depot and Lowes have much cheaper prices with unlimited miles. I've already booked a van with Home Depot for more moving.
Kathleen MDon't fucking scam me with the gas bullshit. Fucking charged me like 90$ for gas you fucking weasels. Also the goddamn location wasn't open when I got back but the sign for returns was still set up so I tried to pull in to the door label returns but the door wouldn't open. Fucking had to apparently download an app or something to know what to do to return the truck, didn't do that and got charged absolutely out the ass for a not filling the truck up. I only drove the fucking thing like 20 miles, there is no way I burned 90$ fucking dollars worth of gas you bastards!
Stuart Fgreat staff. the human touch makes a difference. your apps aren't s good as the human interface.
LAIRD NStaff were professional and super helpful. No complaints. Thank you.
Mark CVery easy, well staffed, and equipped. Great location. 5 stars. Would recommend
Adam LIvan did great
SUHAIB HThe employees were super fast and efficient while also being very friendly and helpful, a difficult combo to pull off and much appreciated!
Susannah WOut west I can do everything online to rent an unit I think it will be great if we can do this out here to Thank you
Matt N | Premières impressionsThe staff who were working were extremely helpful and made this rental such a smooth process. They helped me with check-in and return, and they were so friendly and patient.
Marie-Claire GThe person who helped us was so helpful and great. Highly recommend
Cecilia RThe storage facility is only open when the store is open, which means 7am-7pm most days. That's different than the listed hours (5am-10pm) for storage access, and especially different on Sundays when the unit is only accessible until 5pm. At no point was this communicated to me and I found myself unable to access things with a fully packed car. The early hours suck as is, but it's especially bad that they're not communicated to you in any way.
Luke N | Online Move InI am writing to express my extreme frustration and disappointment with my recent experience at the U-Haul location at 844 Main Street, Cambridge (Central Square). On Jan 31st at approximately 4:15 pm, I visited the location to rent a truck and was met with unacceptable behavior from the two employees present. One employee, who was supposed to assist me, demonstrated unethical conduct and a clear lack of willingness to perform their job duties. Meanwhile, the other employee, who appeared to be in charge of the office, was arguing with the first employee in front of me. I felt incredibly awkward and uncomfortable witnessing this unprofessional behavior. I simply wanted to complete my rental transaction and leave the premises, but the situation made me feel uneasy and anxious. I was appalled by the conduct of the employees and the lack of customer service. I request prompt action to address this issue, as I will not be renting from this location again. I hope U-Haul takes necessary steps to ensure customers receive respectful and efficient service.
JOAO LI've had to use U-Haul a lot recently due to an unfortunate amount of moving and the crew here has made that process a lot easier on me with no pressure and a lot of help with getting vans and trucks quickly. Merci
John CEquipment was not available as reserved and confirmed!
Michael BCustomer service was pleasant and efficient.
GRACE U | Premières impressionsamazing staff on Sunday 1/28/24.... Thank you for the customer service....
ANITA BEvery aspect of the pick-up was excellent and met my expectations. Very friendly and accommodating staff.
TONEY CThe storage space I got doesn't correspond to the one I rented... I rented a 4'x8'x4', but when I arrive I find that half of it is obstructed by a huge pipe. When I go ask the front desk about it, they tell me that I got a 'bonus' unit (hence the reduced price), but I was never told it was smaller when reserving it online nor when getting the receipt through email.
Pierre L | Online Move InThey called and offered to switch to this closer location. I was first hesitant but then decided to take it and the result was well worth it. After dropping off I was waking out when a staff reminded me of a very important personal item left behind. Definitely helped save a trip back to pick up, if hadn't already been lost in the meantime.
Alireza Ostaff were all very friendly and helpful. please give them a raise, they deserve it.
COLE G | Expérience généraleIt took me 45 minutes to pick up a van that I had reserved online, and there was no one in front of me. I had to do the whole thing on my phone with one issue after another. The assistant helping me was coaching me- -and I'm pretty internet and phone savvy but things kept going wrong. I've rented from this place many times. I'm in the system. But I have a NH license. You required two in person verifications - people had to answer the phone and say I was real- before letting me rent. It required talking to my son and sister, each in another state and other people they tried weren't home or refused to pick up a call from an unknown number. I mean c'mon. Meanwhile, the attendant could have done this in three minutes. It was complicated, awkward and slow. Then when I finally got cleared, I walked to the truck and the attendant had forgot that he had the keys. When he wasn't helping me, by the way, he was completely preoccupied with his phone. Nice enough guy but your self help approach when I'm in the store and two attendants are sitting around isn't good customer service. It's really enough to make me want to go to Ryder or Home Depot.
John PTruck was great clean smooth to drive
Luis rNo hassle. Everything worked right.
donald sI came to pick up my pre-booked rental van and I was told I needed to go through a registration (even though I already had an account) and check-in process on my phone while the clerk sat and waited. I prefer the old way, where the clerk checks you in. That's why some people prefer to do things in-person. I always will show preference for businesses that provide personal service rather than maximizing online processes so they can cut costs by firing workers. Moreover, the online/phone procedure required providing the phone number of someone who could vouch for me, with absolutely no notice. I could not receive the keys until the step was completed. In general, this is a ridiculous requirement. Moreover, it wasn't even working properly, I had to restart it three times. The whole thing took around 35 minutes. I arrived at 2:15pm, and although there was no line I didn't leave the lot in the van until 3:00pm. Next time, I'll get a ZipCar, even though it costs a bit more.
Jordan RWe no longer need storage (finally finished a renovation) but would gladly use this facility again if needed, and will recommend to others. Thank you for keeping our stuff safe, secure, and undamaged for the past 4 years!
Lauryl R | Expérience généraleApp check-in was clunky, but the check-in guy (during the morning on Jan 6th) was an immense help and I wish I remembered his name!
Victoria DClean vehicle
Rachid KNone of the sales representatives know how to apply 'Uhaul Gift Credits'. I had to call U-Haul corporate, spoke to 4 different departments, nobody could do it or explain how to do it to the employee that was helping me. After an hour or more, finally they figured out only the Store Manager could do it. CRAZY !
R DI rented a storage unit and was shocked to find a 2,5ft wide support beam running straight through the middle of it. There was almost no space left in the unit as it was only 4ft wide. I was never informed that the unit was defective and was then told that I got a discounted rate because of that support beam. Nobody told me I was getting a discount or that there was a huge pillar running through the middle of the unit. When I complained, I was told it would cost more to rent a usable storage unit. This is pure bait and switch. I agreed to a price and wasn't informed that it was defective. When I got there and discovered that I had been duped, they upsold me on a unit that actually met the description for the unit I already purchased. Scam tactics.
Gregory LMr.Cruz and Mr. Ezekiel were so helpful. Answering all my questions and advising me on unit sizes, vehicle return and accessories to assist my move. Having relocated half way across the country, coming home, these gentlemen exemplified exactly what is great about Cambridge and its people. I will recommend this facility and its fabulous staff every opportunity i can. Bless you both and thank you.
Andrea H | Expérience généraleEzekiel was terrific. He patiently answered all my questions and was the consummate professional.
sol hDon't have products in stock, even when ordered online (the website should not allow you to buy a product that is not available in the store, I wasted time going to the store to pick up a product that did not exist.). Check in and out process and convoluted and needlessly complicated. Why is the app necessary if there are multiple employees around that are not doing anything but could in theory help?
Ethan MEasy drop and go … no surprises.
matt sNice staff. But never received a contract via email as I had from other UHaul rentals recently. All my info provided via the app. O would have preferred that staff handle taking photos of my license etc.
Eliza SMr. Ezekiel was so helpful and professional. He exeeded my expectations and offered invaluable suggestions that saved my back. He recommended uhaul products i was unaware of too. Like superman, a phone call away to save the day.
Andrea HWash the inside of the windshield.
Russell GThe reservation went smoothly and the truck worked well and was clean. We were particularly impressed by the staff--we had misplaced a parking pass for our apartment complex and we received thoughtful help from Ezekiel to help us pick it up. Would recommend this location to friends moving in Cambridge.
Benjamin WVery friendly and professional staff! Quick and easy renting experience. The van was relatively new and clean inside! Return was as easy and the initial pick up! Would definitely use again.
MAGOMED DOn Sunday December 10, 2023, I returned the vehicle to your retail store; however, to my disappointment, the store was closed. Subsequently, I was charged a $20 fee for returning the vehicle during a time when the store was not accessible. I understand that policies are in place to manage returns efficiently, but I believe this situation warrants an exception. As a senior citizen, I encountered difficulty navigating the advanced technology associated with the return process during the store's closure, and I strongly feel that seniors should not be subjected to such challenges. I kindly request that you reconsider and waive the $20 return fee in this instance. I believe this adjustment would not only be fair but also demonstrate a commitment to customer satisfaction, especially for those who may face technological challenges. I appreciate your attention to this matter and look forward to a prompt resolution. Thank you for your understanding. Mr. Dottin
R DJust absolutely exceptional. After drop off made sure I complimented on site folks. Great work.
Paul DEzequiel was extremely helpful for me both at the start and at the end of my rental. He was friendly and knowledgeable - he made my U-Haul experience excellent!
Bruce POui
EDMILSON TThe cab was clean but exterior no. I transport items that must be delivered clean. The cargo van was newer but seemed to have some electrical problems. The wipers would turn on randomly and I kept getting a message that the right rear door was ajar, the dinging and interior lights would not turn off. I would pull over and close the door again and the notification would not go away. Sometimes the notice would go away. I don't know what causes this? The staff was very helpful, I prefer this location over the many others nearby.
Christine MPersonally the person I was help by was extremely rude and inattentive helping other before completely help me and was not accompanied. When he did provide the U-Haul, he aggressively drove it to the gate and was mad that I had additional questions. It was my first time renting a U-Haul, but I will definitely make sure to use another company next time his name is Enrique horrible attitude
Maegan JA good place for storage.
kimball P | Expérience généraleI was charged $50+ even though I took the uhaul back after deciding I didn't need it I turned around 3min and returned it with 1 mile false advertising $29,95 on your trucks but tried to charge me $79 no thanks never again
Felix BGreat team, great location!
laird nAll was great! Thanks!
Venera PEverything was ready to go as soon as I arrived, and the process was quick and easy. Drop-off was a snap as well.
Matthew CMr Soto was more than helpful! Amazing service.
Angel MI haven't really had to rent moving equipment before, and this experience was so positive I will definitely keep uhaul in mind. The central location is perfect for me having only one car in Cambridge. The staff were extremely helpful and got me set up in no time.
Aaron FStaff was helpful and friendly.
Benjamin KThe staff were great. The on-line registration system didn't work correctly; first because we are a school/nonprofit and the system insisted on adding tax, and secondly because it sent me *10* receipt emails! Luckily, the on-site staff fixed everything for me. Merci!
Andrew BFabulous, efficient service
jerry mTerrance made the move in process easy and pleasant. He was able to quickly answer my questions and when I needed a bigger unit (the one I reserved was too small) he made switching units, easy, painless, and fast! Terrance says the reason I will recommend this U-Haul location to anyone looking for storage!
Elan W | Online Move Invery bad experience
sameh t | Premières impressionsThe stuff is really rude, especially during moving out.
Pavel L | Expérience généraleU-Haul so close to MIT is fantastic. I would absolutely recommend it to anyone at MIT as the best and most convenient choice for summer storage. Thanks, Curt!
Freddie S | Expérience généraleThe ramp for loading & unloading is very small it needs to be monitored better so everyone has access. At times people leave there vehicles along the ramp although they're not actively loading or unloading
BARTHOLOM R | Expérience généraleThe online portal is hard to use. I tried to set up autopay multiple times, with it looking like it worked each time. However, it did not work, so I was charged a late fee. Would appreciate if this worked as claimed.
AMY L | Expérience généralequick and to the point and helpful.
Dionilda M | Premières impressionsNo problems with the central square location other than the issue of them listing units online that do not exist. Was told when checking in that I had no reservation and had to book from the rooms available at the moment. I was lucky they weren't sold out. They need to fix their act with online listings
DAVID H | Expérience généraleSomething should be done to combat homeless people from hanging out inside the U-Haul
Justin L | Expérience généraleCurt runs a tight ship and is very customer friendly!
William S | Expérience généraleLogistically challenging unloading area only 2 parking spots at the top of a narrow ramp. Staff needs to manage the unloading area more aggressively so vehicles leave in a timely manner allowing others access
BARTHOLOM R | Online Move InWhen I reserved online initially, the unit I had requested was already booked. I got lucky in that they got a cancellation. However, the experience was stressful. Fix your booking system.
Dylan F | Expérience généraleThe unit was not as advertised on the website when the reservation was made. It was not the appropriate size and it had a huge column in it, preventing us from fitting all our stuff. We ended up taking our stuff out and going to a different storage facility.
Clarissa L | Premières impressionsNeed to update policy on removal of items from unit. With a customer's consent, UHaul employees should be allowed to assist in the removal of items from a unit. Store should also have an option for customers to leave items they no longer want in a dumpster on the premises.
Dakota B | Expérience généraleI arrived at the Cambridge U-Haul location to return my one-way rental and initiate the month of free storage. Although storage options were limited (and the pick-up location *should* have arranged all of this for me), Kismauri P. found a solution for us. We felt cared for, and (as someone that never leaves reviews) I wanted to make sure she receives credit for her excellent customer service.
Kathryn B | Premières impressionsNo., Comment...
Chhoeut T | Online Move InThere was a technical problem while I was moving in with the computer system but The gentleman was very pleasant and patient and tried his best to solve it. I was very satisfied with the service.
MIRLINE L | Premières impressionsMotion-sensors for loghts were on the opposite side of the hallway from my storage and turned off frequently, requiring us to go down the hall to turn the lights on while moving things into/out of the facility.
ronald v | Expérience généraleStaff was helpful, professional, friendly and courteous. Thanks for being efficient and patient.
Genevieve M | Expérience généraleAll of the workers at this location were BEYOND helpful. We came in late and they were able to help us get access to the facility after-hours. They even helped me move a heavy couch to an upper container when I couldn't lift it on my own. They helped me navigate everything.
SARAH S | Expérience généraleWendy from the office was nothing less than fantastic. Wendy was very helpful throughout my sons needs when at the university in Boston and we couldn't be happier. Thank you Wendy!!
noah F | Expérience généraleThe man (I unfortunately did not catch his name) who helped me was absolutely wonderful! This is the first time I ever rented a storage unit and he walked me through everything in a friendly and easy to understand manner. He even backed the truck up the ramp for me when I told him I was nervous to do so. 11/10 would recommend
Riley B | Online Move InOliver was the agent that helped us acquire our storage unit. He was patient, respectful, nice and helpful. Our reservation was for a unit that was not available. He took the time to find another suitable space that would work for our storage needs. He showed us how to enter the facility and how to access the unit. Oliver made the experience pleasant and stress free for us!
Belen A | Premières impressionsThe online check in for the van did not work well.- the website was stuck in a loop and needed a live agent to help which was a 10 minute wait. Then, when arrived the storage facility, was assigned a unit that didn't exist. The folks working there were incredibly unhelpful, dismissive, and rude.
Melissa B | Online Move InI ordered a storage unit 8x8x4 with agent Emmanuel Louis for my daughter who attends Berklee College on March 6, 2022. He didn't show my daughter the second unit of #346 so she only used one. I was charged a fee of $130,9 from March 7th to June 2022. My account was closed on June 10th because my daughter wasn't using the other unit that she was not aware of. I never received a phone call from U-Haul stating they were closing my account. I was promised a free month of storage I never received. Wendy an agent at U-Haul didn't fulfill this promise and instead just charged me the fee of $110,9 for the 4x4x6 on June 10, 2022.
Kami C | Expérience généraleI have renting storage with Uhaul for my business for years. Everything is good. The only concern was the mice issue in my storage.
RED B | Expérience généraleEfficient service and convenient location made process pleasantly easy!
Tasha C | Premières impressionsGreat staff!
Catherine B | Expérience généraleNot the Cambridge outlet's fault, but it was inconvenient to (a) have to travel 30 minutes to pick up a van in Virginia when I had reserved it 5 blocks from my apartment in DC and (b) picked it up with the low fuel light on and then was charged for gas when I returned it with ⅛ of a tank.
Catherine W | Premières impressionsI used the facility in Central Square (Cambridge Massachusetts) to store tools while working in the area; the facility opened too late and closed too early. Furthermore, even after cancelling my rental agreement I continued to be billed; infact I am STILL receiving notifications; bills and phone calls.
Michael B | Expérience généraleGood customer service , convenient location , just be careful parking , the meters are on a watch
Alpha a | Premières impressionsexcellent excellent excellent. I am super happy that I've returned to Uhaul Cambridge. Over the years I've had negative storage experiences & I've heard horror stories concerning other storage locations. Space is perfect for my needs and the Staff are great, and service oriented. That makes a difference to me. and overall I am completely satisfied. Merci!
ANTHONY C | Premières impressionsGreat summer storage for college students. Thanks!
bryan s | Expérience généraleThis was the 4th summer rental of a storage unit at this location, and we have been pleased with the service every time. My only complaint would be the entrance swipe did not work upon our return this summer, so we had to wait to enter the facilities to begin unloading our unit. Otherwise, customer service has always been fantastic, and everything is clean and well lit. (An extra shout out to Ezequiel who was extra helpful back in May when we opened a unit for this summer.)
KAREN W | Expérience généraleStaff was awesome
CHRISTOPHEReVAN b | Premières impressionsReserved a storage unit online. When I got to U-Haul I discovered that there was a structural pole taking up the majority of the unit. There was nothing on the website stating that this would be the case. This was the only storage unit available so I had no option but to get it. Overall, pretty disappointed with U-Haul
Beatriz B | Premières impressionsThe facility is dusty but fine. The people are great despite the terrible corporate systems they have to use As for BV corporate - shame on you. The customer experience overall is just awful. I chose a location with equipment available, skipping over those where there was no guarantee. Then you wait until the last minute and switch to a location 60 miles away - a bait and switch tactic that customers HATE and is borderline illegal. So I give the facility 4 stars and the executive team at Uhaul 0 stars. You create nightmares for customers in the name of lower customer acquisition cost and asset utilization. You have lost a customer and I will be heading to social media next. Goodbye
scott j | Premières impressionsI want to thank all of the U-Haul workers at the Central Square office for the many years of service. All the very best & keep safe!
SYLVIA K | Expérience généraleMerci
lynwood r | Expérience généraleStaff needs to be a little more?attentive to and speak up clearly, especially when dealing with senior citizens and not havi office chit chat with coworkers.
ANGELA P | Premières impressionsCurt was exceptional: knowledgeable, efficient, & personable. I had a very positive experience.
MAINERD S | Online Move InJust has COVID closed the schools I stored my daughter stuff and I now removed them 2 years later and her stuff is secured and in mint condition
sherrylene w | Expérience généraleI would recommend u,-Haul to anyone.I never had a problem and the staff are polite and helpful.
donna w | Expérience généraleGracias por este servicio.
Elba P | Online Move InThe staff was always more than miserable, and we had to encounter them often since our card didn't work for the gate when we came. Whenever we came to our unit the step ladders were broke.
Chantell T | Expérience généraleBuen servicio
Antonio S | Premières impressionsManager went above and beyond with customer service!
Katherine S | Expérience généraleChristopher Francisco The permit of the firm is the best employee. He is well-intentioned, focused on his work with all his might. He is truly the best.
Ebru S | Expérience généraleSuspicious charges on my account.
Carla P | Expérience généraleWe plan to use U-Haul Moving & Storage At Central Square again next summer.
Freddie S | Expérience généraleThere where people sleeping in there unit they a had car battery to run a inverter for there phones laptops furniture everywhere and there car was there all day making difficult to move my stuff
Morgan P | Online Move InI arrived at the facility a day before my move-in storage date to ask questions about the process. The employee behind the desk was not very helpful when I asked where to pick up the truck and where the storage units were located. All he could tell me was that my reservation existed for the following day, and he told me that tomorrow I would, "pick up the truck and then store [my] stuff", which I clearly was already aware of. I booked this months in advance and double checked with a Uhaul employee over the phone that the size of the truck and storage units would be large enough for a full size bed, a sofa, and multiple suitcases. Additionally, I was clearly told that monthly storage was pro-rated. Upon arriving, I could not fit my bed in the storage unit and had to rent a second unit last minute. On top of that, all lower level units were full. The only upside was that there was one other storage unit available for me to use on that day, which I was grateful for. The storage unit was clean enough, though I had very strong allergies as soon as I walked into the storage space, and my skin started breaking out into rashes within minutes, which rarely, if ever, happens. Overall I would not recommend this storage space and the service I received was misleading and subpar.
Alex C | Expérience généraleThe guy that helped me with my storage area and truck was great and very nice
James R | Expérience généraleThe staff at this location were awesome! It is a unique storage space and the general manager was very helpful in getting the truck to the storage space. Merci
Will M | Premières impressionsThe storage facility was a poor setup and leaked. One box had water damage and wet under it. The loading area on the second floor had water puddles. I wouldn't use it again knowing this. We were there at least 1,5 years.
mike m | Expérience généraleLocker had no lock upon move-in
Leah K | Online Move InThe staff were extremely helpful and nice. Very clear directions and straightforward service.
Hairuo S | Premières impressionsStaff can sometimes be rude.
Will C | Expérience généraleStaff is great but it looks like there are people living in the storage units.
Joseph M | Premières impressionsGeneral Manager Chris Francisco is exceptional. (A first-rate manager and a responsive problem-solver, Mr. Francisco's terrific customer-service skills make him an excellent representative of the U-Haul brand.) I did have concerns about the presence of many small moths-a problem that persisted in my unit despite Mr. Francisco's prompt retention of an exterminator. Also, I was disappointed to find that my vintage leather suitcase (which had been sitting directly on the concrete floor) showed damage from an unidentified liquid seeping up for several inches. (The affected area was covered with mold, as well.) Mr. Francisco listened attentively, personally inspected the damage, and encouraged me to speak with him again after I had an opportunity to review the case and its contents. I intend to do so at my earliest convenience…
gregory p | Expérience généraleImpossible to speak with the team on phone when needed (the central client service is cannot deal with every issues).
paul d | Expérience généraleIt was so stressful and difficult to move our stuff into the uhaul, for various different reasons. 1. The staff were not super friendly or helpful. We had been traveling all day and were exhausted when we arrived, and weren't 100 % sure how it all worked. The staff didn't help us understand, but just sort of told us we were in the wrong place and had been told bad information. They were more interested in checking out at 8 pm than helping us. 2. We did finally manage to sort out returning the van and renting a room to put the boxes in. But we were told the garage was broken, so we had to lug all our items nearly a quarter-mile between where we were allowed to park, all the way across very poorly maintained sidewalks, over the raised doorstep, up the steep slope, and through the twisty hallways. It took a very long time. We were expecting to work hard - moving is never easy - but the fact that the garage was broken AND we had to park quite far away AND the only door that worked was raised meant that it was way more difficult than it should have been. 3. The carts! They were so bad! You expect moving carts to be fairly easy to maneuver, but these were extremely hard to steer and push. It was almost easier to carry everything ourselves. We did have to carry things in ourselves at points because the doorways were too narrow, or the carts too hard to steer around corners or over door thresholds. All in all, this was an awful uhaul facility. I'd tell friends and family to go literally anywhere else before coming here.
ELENA R | Premières impressionsIt was just chaotic. First, the garage door was broken the entire month I was there and I had to drag my stuff in through the small, person entry door and drag it on the carts up the giant ramp to get to my box. Second, I wasn't told the box was going to be stacked on top of another and I'd have to climb a ladder. That wasn't indicated when I was given the unit. Third, I did not know I needed my own lock until I was at the cashier and I had to buy one from y'all instead of something else. Lastly, there was confusion for someone on y'alls end when I moved out. Someone didn't update the records and I was sent another bill which got figured out but it was very annoying. It just wasn't a good experience. The worst part of it for me was the garage door issue, it was broken for a month and no one was there to assist with items I had to literally take apart my furniture piece by piece and shove it through a standard doorway and drag it up the ramp and then climb a ladder and put it away. It was just so frustrating the entire time.
Sarah U | Expérience généraleGarage door is broken and 2nd floor drive up is inconvenient too. Ladder carts are broken and unsafe. Often there are folks using the storage units as a place to rest during the day.
Allan W | Expérience généraleChris and staff were wonderful for 4 years. I am very grateful.
STANLEY D | Expérience généraleStaff was nice. The garage door was broken so it was very difficult to bring all my furniture into the facility. It was also raining. Also I did not know the units were going to be on the second tier so that made it very hard to lift and fit everything in.
Sophia F | Premières impressionsCustomer service on the phone was really friendly and the facilities were very clean and well maintained. However, I called to make a reservation 2 months in advance, got a reservation number, but when I called to confirm a week before my start date U-haul told me my reservation didn't exist. I made a new reservation, but when I got there on the day I had to move in the desk worker told me the unit size I wanted was no longer available despite the fact I reserved it, so I was forced into an unnecessarily large unit and on the top floor so that I had to figure out how to carry a mini-fridge up a ladder. This all seemed very disorganized and I was not too happy with this. However, to compensate U-haul did give me the first month free, so they were considerate which I appreciate
louise l | Premières impressionsthe staff at this u-haul branch were amazing! it was my first time renting equipment and a unit, and the cambridge branch staff supported me through the entire process. they even drove my truck up to the unloading area, walked me to my unit, and moved the portable staircase for me so i could access my second-tier unit. 10/10! thank you!
Lutece D | Premières impressionsSomewhat tired and unwelcoming staff. Do not understand my last name and first name after speaking multiple times.
Nancy H | Premières impressionsVery fast service! Has everything we need. Luckily we were able to get a second unit for my sister's stuff too.
JOANNA S | Premières impressionsYou helped make our move from Chicago to Boston very simple! Easy in-and-out access with ramp for our car. Big thanks to the staff. Sam Panayotovich
Samuel P | Expérience généraleI rented a storage locker for roughly 9 years. The first couple of years were amazing. It was clean and well kept. However, over the years it has be deteriorating! Trash left all over the place, homeless people leaving out of the lockers, and the employees have became ruder and less likely to help. I really hope the place turns it around.
NATHANIEL S | Expérience généraleNice location and safe storage place! But the staff was so rude and not friendly at all.
Sooyoun L | Expérience généraleThe smell was awful and it looks like some homeless people live there.
Irina B | Expérience généraleHorrible customer service, impossible to get in touch with the staff
Inge H | Expérience généraleHaving moved my stuff from Mass Ave to Central was a huge upgrade in ease and cleanliness. But staff in both locations are helpful!
Nina R | Online Move InParking was a bit tricky at times, but being able to drive up the indoor ramp was a nice perk
Michael K | Expérience généraleIt seemed like some people use U-Haul as place to live and it raises concerns about the safety of my items in the storage unit.
Irina C | Online Move InI had a storage that was on the top level and I never could get access to the ladder they have only one that worked properly. The other one didn't work correctly and I never could get access to either of them when I was interested there. I had to pay extra because I need to get into my storage at my convenience but never did so I rent a lower storage that cost extra. The bathroom is very dirty all the time and never no toilet paper. And most employees have attitudes. And some one stole from me in this facility.
melissa w | Expérience généraleU-Haul helped me and my friends out immensely when the COVID-19 crisis began. We had two days' notice to leave campus, and our experience setting up the unit could not have been smoother. The staff was kind, attentive, and understanding during the most chaotic of moving situations.
Samuel N | Expérience généraleAwful staff. Absolutely horrendous and unhelpful....
Andre A | Online Move InThe representative there were extremely rude and unhelpful. What should have only taken less than 30 minutes took over an hour and a half. I had difficulty checking in online while standing outside in the sun with my stuff, and the reps sat around unwilling to help. Painful experience.
Amoy A | Online Move InFront desk staff were unavailable for over 15 min and were largely unprofessional and not helpful
Leah H | Online Move InSuper convenient location in central square. Staff is friendly and helpful. Several additional conveniences include that the facility is climate controlled, has a nice restroom (always super clean?!) , has spacious hallways, and they provide several carts for moving your stuff around. Access was easy with the uhaul card, swipe in the right box to check in, swipe in the left box to unlock the door, open the garage door and drive right in. Even though there's really only room for 1-2 cars at the top of the ramp, I never was unable to pull up and do my thing in 6 months of regular use. I paid <$150/month for quite a big space. It's a really good deal considering the price/sq ft in Cambridge. The facility is frequented by homeless people, who probably appreciate the affordable and safe storage. I never felt uncomfortable, and was never solicited for money - they were either chill and friendly or privately going about their business. First month free, and checkout was easy. Just show them a pic of the empty unit. A bit of feedback for improvement: The screws used in the construction of the units were much too long, so there are several exposed screw tips (1-1,5") coming through the walls of the unit, giving a decent probability you could puncture yourself if you were moving stuff around in there and not being careful. These could be shielded with plastic drywall anchors or cut off?
Daniel M | Expérience généraleI got a high unit which was very inconvenient for the move in. Also, the people who worked there were very unhelpful!!!
Yara M | Online Move InThe staff at this location were extremely helpful in a crisis situation. They handled my van and storage rentals quickly and without a single hitch. Moving out of a dorm for the summer is already stressful, and moving out with two days' notice infinitely more so--but the team here made it as smooth an experience as possible.
Samuel N | Premières impressionsRude front staff
Kevin Y | Premières impressionsWhen I no longer needed my uhaul unit, they were extremely flexible with moving out.
Karissa W | Expérience généraleStaff today was somewhat rude.
george z | Premières impressionsVery helpful and informative on the first time I called, then the second when the website gave me problems, then on the third when I had to change my online reservation person! This was a crazy busy day for them with the college (virus) shutdowns and frazzled students and parents, but you wouldn't know it from their kind demeanor! And I talked to two different women, both wonderful! A heartfelt thank you for your info, empathy and professionalism! And I wish I had their names (this was on 3/10/20 if that helps you figure out who helped me.) ! I will recommend your location to anyone!
Lesa D | Premières impressionsThe manager, Jussara (sp?), was extremely helpful.
kevin D | Expérience généraleGot the service I needed and didn’t have any problems
Ivo R | Expérience généraleadd a few more ladders for people with second level storage
SHELIA Y | Expérience généralePeople were friendly, building is nice, I like the way you access the unit.
robert s | Premières impressionsI was always afraid to go into the the facility because of the homeless people living in the storage units. The ramp/parking situation was incredibly inconvenient, would be improved by parking spaces.
Zoë K | Expérience généraleFemale was most friendly. The males were cool, disinterested, unclear regulations.None were accommodating. excessive surprise charges appeared on debit card. U Haul reps negligent or predatory. :(
Kathleen B | Expérience généraleAll employees I’ve worked with from start to finish and monthly payments have all been fantastic...thank you!!
Josephine R | Expérience généraleWhen I rented my locker I was told that I had access 5am to 10pm. I rented a car to bring my things that night at 8pm and found I had no access. Furthermore, I was refused 24-hour access $10/month.
jon t | Premières impressionsThis is our 3rd time renting a storage unit at this location. The staff is friendly and helpful, and the unit is clean and very convenient. We will be back next summer to rent again!
KAREN W | Expérience généraleAwful experience checking in. I specifically chose this location because I was able to reserve a large lower level storage unit only to show up and have no such unit available. Had to give away bed.
Raina D | Expérience généraleThe physical facility and staff were excellent, especially compared with other uhaul sites in Boston I have used. I did not give an excellent rating because the uhaul on line billing system is terribl
Ernest M | Expérience généraleThe representative was working alone and yet we didn't wait for a long time, which was good. However, they didn't explain how to get to the storage unit well and they seemed annoyed when we asked.
Anastasia K | Premières impressionsGreat management. Helpful, flexible and understanding.
elijah h | Expérience généraleArcturus (Ace?) made check-out quick and easy.
matthew e | Expérience généraleGreat service n very clean
yan z | Expérience généraleGreat service!
Jeffrey P | Premières impressionsThe place is perfectly average. Some stuff was annoying -placement of locker. Everyone seemed to be bored or in a rush and no one seems particularly helpful except this one guy with long curly hair.
matthew w | Premières impressionsVery helpful 😁
mary p | Expérience généraleMaking minature storage units above a storage unit is lame. Accessability is rediculas. I cant understand how you get people to rent those tiny boxes
FRANK R | Premières impressionshate the ramp not much U haul could do about it
steve b | Expérience généraleThey help me to find a solution to my necesities
Gustavo V | Premières impressionsHelpfull and polite staff
james m | Premières impressionsHelpful and courteous
stephanie g | Expérience généraleThe storage space had a big column through it and was a lot smaller than advertised. When tried to speak with the staff we were told that they were closed for the day and had to come back later.
Yunuscan S | Premières impressionsCustomer sevice excellent
Elhassan B | Premières impressionsThe clerk who helped me was extremely helpful and courteous, my experience was an extremely pleasant one.
stephanie g | Premières impressionsManager Christopher Francisco amazing. He customized my experience to exacting timeline on my construction project.
steve b | Premières impressionsMy experience was so poor I really don't want to have to go through it again. Poor service & run-down location. When I finally got into my upper unit, the floor was breaking & top was open to theft.
Elyse L | Expérience généraleChris manages the uhaul in cambridge extremely well. I was very happy using services there. Merci.
steven c | Expérience généraleIt was wonderful this morning my lock broken and I don't know his name he help me a lot with smile.
jamila p | Premières impressionsManager was rude and unprofessional
Joan c | RéservationThe garage door was broken a few times I tried to access my storage unit, which was extremely inconvenient as I had to use carts to bring my things up a ramp to the unit.
madaline h | Expérience générales/o
Richard H | Expérience généraleI had rented a large space for what turned out to be two years. I felt safe going to my storage and the manager and staff were always helpful and friendly. Merci.
RUTH K | Expérience généraleAwesome service and great staff. I will be back in May 2019 to rent again for the summer for our son to store his college items.
Keith S | Expérience généraleI needed stairs or a ladder to access my unit. The stairs were hard to move and two of them were completely broken. The garage door was also never closed, anyone could enter.
Madison B | Expérience généraleThe place worked well but it is always understaffed so you wait forever while in line
Matthew J | Expérience généraleMerci
FARZANEH R | Expérience généraleStaff was rude. I was made to buy a very particular type of lock. I was made to rent for the entire month. I was not able to open my online uhaul account.
dhruv m | Expérience généraleStaff is extremely helpful and provided a good customer experience. But elevator was not operational--hauling heavy items down the ramp on a dolly felt unsafe. The rolling ladders also need fixing.
Jingwen W | Expérience généraleWhen I first arrived the lady in the front desk had an attitude couldn't answer no question and couldn't help me. When I when to get the truck the person there couldn't tell me how to operated it
Margarita D | Réservation1. I moved out from my storage unit on September 2, but they charged me for the whole month instead of prorating. 2. Homeless people have some storage units and they can be seen opening garbage bags.
Sunil M | Expérience généraleStorage facility is well operated and maintained.
HUGH B | Expérience généraleThe staff was prompt in processing the storage reservation and was helpful in guiding us through the facility. The lockers and general facility is clean and well maintained. Would recommend.
Eric O | RéservationSuper helpful staff
gabrielle p | Expérience généraleThe staff were very helpful, and unloading was easy.
Michaela C | RéservationEasy to reserve a storage unit for the summer, easy to make online monthly payments, and easy to close out the box at the end of the summer. Merci.
KAREN W | Expérience généraleStaff unwilling to help, made the process longer and more complicated. Forgetting to give me the keys, not asking me for my preferences, etc.
Jigme T | RéservationThere were no units left for me to rent. I had a reservation. Not pleased.
Mallory M | RéservationI reserved a storage unit online but it was not available when I arrived the morning I needed it. No apology: Agent said, "I can't give you what I don't have" UHaul is unreliable. BAD service
David S | Expérience généraleThe service was fine. However, when I came into the office, I said a cheery "hello" and got no answer. The person serving me did not look at me and smile and say hi. Be friendly!
Barbara B | RéservationPersonnel at the desk could have been more attentive and gone through the process faster.
Nur S | Expérience généraleAll the staff were very friendly and helpful. It made moving so much easier.
Ian E | Expérience généraleI was given a storage unit above the ground level. As a small girl, it is dangerous for me to attempt to put my heavy boxes into a storage unit that requires a set of stairs. No one helped me.
Jessica P | Expérience généraleEmployees were extremely unfriendly and they gave me a storage unit in between two homeless people. They allow homeless people to stay there which is illegal.
Nazli S | Expérience généraleSimply, a very friendly service!
Guarionex D | Expérience générale