I don't like how I was told when I ordered the U-Haul at corporate that I would have unlimited miles and that I would have the truck for 24 hours. I didn't need the truck for 24 hours and also how I was charged for miles that wasn't explained to me properly. I had put more gas in the truck than what it was given to me. I was told also since I was moving in town that I would receive have of my money back that didn't happen either. Now U-Haul trying to charge me extra money I don't damage anything so why the extra charge . I feel the people who works behind the desk needs proper training.
Ladanna CCustomer Reviews for U-Haul Moving & Storage at Coliseum
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Not a thing
MARVA FService reps at both ends of the rental wer excellent.
Jeff JN
Rupert BFast and friendly, professional check in and return
Sidney Wfreildly
DERRICK AI wanted a small truck but I was given a huge truck that was bigger than I wanted and I wasn't given a choice. The truck interior stunk of weed/ smoking and was dirty/ grimy. I wiped it down myself. I was not aware of the mileage multiplier either, so having to move any distance was a huge spike on the price and that was extremely frustrating considering the advertising of $20 a day. I also returned the vehicle with more gas than it had when renting, but I recieved no repayment for that. Considering how expensive it is to return with less gas, I would have appreciated some repayment on that.
Lyndan AThe equipment was not cleaned and was very old. Moreover, they charged me $20 more than the initial agreement saying that I returned the device without mobile checkout even though I took the equipment directly from the store. Not recommended.
Mohammed ZThe first day I rented my truck it was dirty and smelled like smoke. I needed the truck another day. The second day it was better.
GWENDOLYNL KDrove up to the drop off point and the guy checked the fuel level and said all set
Robert HI returned my rental prior to closing and the next morning when I received my bill they charged me $20 for after hours service even though it was returned prior to closing and was rented from 9am to 9pm. There was no mention of any after hour charges so this is just a blatant rip off. Just like giving you the vehicle with 1/4 tank of gas they can charge you extra if it isn't exactly where it was when you picked it up. Why not require it back on full?? No thanks, I will deal with a reputable company moving forward.
Scott SSome confusion over the date of my appointment but UHaul staff made it work. Merci.
Joseph AI was charged $25 cleaning fee when it smell like someone wasted alcohol in the truck. The truck was not clean but did not have time to report it due to the time restrictions the agent put on me.
bryan jEverything was good but there some substance on the passenger floor that was unsettling.
Shemeka SThere is a return side that isn't very obvious. Pulled truck in on wrong side and had to turn it around with no much room to get to other side. Once I got there, a man came up and asked if I paid by card, I said yes. He said ok we will send you a receipt and took the keys. Next day I'm charged $53 for fuel. Why? I picked it up on E, and was told to return on E. Shady AF.
Brooke MBetter communication between on-site staff and customer service. I made a reservation at a specific location only to be notified the day before that the truck was unavailable at that location. The new location was 2 cities away and when mileage counts that definitely matters. Was rerouted to a closer uhaul location that should have worked out but they did not honor the arrangement made by the customer service agent, in a way that felt personal, and I ended up with a sour experience and a truck with a half full gas tank.
Gregory DGreat service
GIANNA THis wife, I want to say the young lady that helped me her name was Alexis. She works at the Mercury Boulevard in Hampton Virginia location. She was very professional, kind very helpful, as well as going above and beyond! Employees like her will continue to make your business thrive!!
teresa g | Premières impressionsNeed to air out the van after use
Ardelia WMaking sure the employees are refunded the customers back properly the employees their are not doing their job properly when it comes to checking in & out the equipment. I'm am a very unsatisfied customer
SIMIKCO WReserved pickup was very slow. Reserved blankets weren't ready. Truck smelled very strongly of smoke.
Aleisha GKeep doing as well as you're doing
Stephen HThe equipment that I reserved nine days earlier was not available. I was downsized to a smaller truck the morning of my reservation. I was not notified ahead of time and found out when I showed up at the location. There were two people working and 15 people in line so I lost another 45 minutes waiting to get the vehicle that I didn't even reserve in the first place.
Baxter SI was accused of not bringing the truck back on full tank...good thing i took a timed stamped picture of the gas hand. I was also accused of driving the truck 72 miles when in fact i only drove it 39 miles. I was charged for both of these. I was refunded for the gas because of the picture but the mileage wasn't refunded because I didn't have a picture. Newport News Va. isn't big enough to drive 72 miles. I'm very upset as well as disappointed. U-Haul this is unacceptable!
patrick pUnfortunately, my experience was not a very pleasant one. I have challenges with my disability and was forced to my truck in Hampton, VA. What's worse that I was made of this last minute decision less than 24 prior to pickup. UHAUL needs to do better a job in "reasonable accommodations" for senior citizens and persons with disabilities. Lastly, I was to receive a discount for inconvenience but didn't. Unacceptable!
Frederick JVery professional staff the assistant manager is wonderful very business and she still takes care of the customer
HAMID QThe only thing I didn't like was being preach to give a sermon about God and the Bible. Other than that my experience was okay truck was great but return process was easy.
Erick SThe truck had an airbag light on when I rented it and the suspension as horrible!
cheryl bFirst of all the scheduling in the app showed me an availability of the reserved truck closer to my location, so I booked this truck on the closest location possible. After a while I received a phone call the truck will only be available on another location of around 16 miles away from the location I chose. So I canceled the reservation. A little later I tried again and went through the same procedure again but I didn't cancel the reservation because I needed the truck so I drove all the way to the location early in the morning and picked up an low to no fuel truck. The truck was in rough shape (especially the engine made some weird noise) but it did its job.
DENNISKEVIN DCar tow dolly was not properly fitted. My trip was one way move car tow dolly straps were all tangled up and I was unable to get the straps untangled at 3 am called roadside assistance at waited until 6 am for repair man to come out to untangled car tow dolly straps causing me to delay my trip across 3 states very disappointed I was quoted 1 price for all equipment and upon arrival in new state I was charged a different price than originally quoted which was higher than quoted unacceptable I feel like this was a bait and switch I do t think I will use Uhaul again for future moves
Tonya SThe truck had a check engine light on, lots of damage to truck. It did run well and we had no mechanical problem
CAROLYN MThey need to tell you that if you return the equipment at 5pm closing time they will not take care of you and charge you overtime
Carolee SFast, efficient on time
Alfonzo HThe young lady that assisted me was extremely nice and friendly
Septimus MMake sure your associates are not on their cell phones taking care of personal business when they are on the clock. The associate who checked me in at the initial transaction seemed like she did not want to be at work, and seemed irritated when any questions were asked about rates and charges. Returning equipment back to UHAUL was a better experience and the associate even said "thank you and have a nice day". Much better than her counterpart who checked me out earlier that day.
Aletha RRuth helped me alot Ruth was excellent.. as for the store they send me a email said I was late on returning and that wasn't true. I got the haul at 730am and returned it at 10am same day. The girl told me to leave key in it and they would Check it in. They didn't do the next day I talked to Ruth and she called the store and they told her they forgot to check it in so they were doing it at 8am the next day. I was mad they trying to extra money from me and it was the people that worked there fault.
Patricia DTransmission could barely make it into gear . Had to have someone follow me with the hazard lights on back to drop the truck off . Did call the next morning to let them know the issues .
MAYMADDEN MKeep doing great job
Jeannette DAfter dropping off the truck, I was wrongfully charged for the fuel price although I added more fuel than what was initially given.
ASHANTE HGreat service as always
William CCustomer service was the best part. Not only were the people who helped me kind, patient, and efficient, everyone I saw helping others were the exact same way!
Bradley fI was thoroughly satisfied with the professionalism of the staff and the cleanliness of the truck. I'll be back next month to rent again!
Chris WAwesome
taure tMy opinion of the hampton location is muted not by the personel that I interacted with as the two young women I dealt with were very helpful. my suto transport was "buried" behind a broken unit that couldnt be moved so myself and the two young women rotated my unit auto transport so I could hook it up to my truck. This after a male worker came over to give us information on the broken equipment. Without any help yo resolve the situation.
RICHARDJ PIt drove really bad. Wheel alignment was awful.
VANETTE AThe fuse for 12 VDC power outlet on truck dash was burned out. U-Haul agent Williamsburg (Rochambeau Ave) replaced it for me free when I picked up the auto transport there. Needed outlet working for my GPS unit.
Joel MKnowledgeable people. Very friendly
Penny GNot good..the uhaul website sucks ass crack..doesnt match with whats available onsite. I was sent to several locations to find a trailer. Mike from hampton uhaul is a dickhead rude lazy mofo un profesional. Im done with uhail, im just going to buy a trailer instead..fuck uhaul..fuck uhaul..again..fuck uhaul and Mike frome hampton, Mercury Blvd 23669..fuck you Mike you lazy piece of shit..making me hook my own trailer..
FREDDY AVery friendly staff
Angela BGood service as always
William CI was a little bit early but it took a little while to get the trailer hooked on my car. Everyone was very helpful though.
Galathia AA little bit expensive.
Kai B | Premières impressionsWe moved from San Diego, CA and were set to go to Deer Park location in Newport News, VA. That location was full so they called the location at 1023 W. Mercury Blvd to ask if they could accommodate us. That location agreed to and did help us. Great customer service!
Monique G | Premières impressionsThe facility was always clean and well kept.
ANNETTE D | Expérience généraleThere were times on the weekend we could not get in the unit due to the time.
Melinda H | Expérience généraleIt is noteworthy to mention the high level of efficiency demonstrated by the staff at this particular location, in cleanliness, etiquette, respect, knowledge of products, merchandise and services....it doesn't take much to do the right thing but customers, they they excel in doing the right thing....thank you for being of good integrity, and most definitely will recommend this location....
Eric J | Expérience généraleOn 1130/2023 a incident was reported and not resolved with U haul claims. The facility is poorly ran and upkeeoing is horrible. The manager is very unprofessional .
Shatia T | Expérience généraleI don't like being lied to as a paying customer, the only reason I rented a Uhaul truck is because of the price. They say that your credit card is not kept on file, it was charged anyway and this caused a red mark on my credit, I had mentioned that to the manager and he really didn't seem to care about that. The only person that helped me was the nice young lady that works there, the manager is more concerned about making money instead of helping out a customer. My biggest concern is that the security guard at the Walmart store in the parking lot across from the storage area was keeping an eye on things at the time of my wife and kids were loading the truck, no Uhaul employees checking in on the customers safety and well being while on the property. Then you have strange people walking up to you. Asking you for help and they're not part of your family, Anybody from the street can walk in there and not be stopped, No one closes the garage door they leave it open... Not a safe place to be and there is minimal light outside. If I could give you zero stars I would.
Jason T | Expérience généraleThe gentleman that assisted in obtaining unit was efficient, kind and very professional. The lovely lady who assisted when I returned unit was so very helpful and a true credit to UHAUL.
Sheila h | Expérience généraleThe storage isn't nothing as the picture of size to store items. You can't store normal size things like fig, sofa's and etc due to height not wide n length. Wouldn't recommend storing household items here
Nicole W | Expérience généraleI give this location 5 stars and an excellent rating overall. My possessions were in storage from May 21, 2021 until December 1, 2023. I never worried about the security of my property. My only disappointment is that I was told on December 1st that I would receive a portion of my last payment, only to be told the next day that I would not receive any money back.
Mildred J | Expérience généraleExtremely difficult to get into and out of my storage unit.
Aubrey M | Expérience généraleContinue doing what you do… don’t change a thing
Ronnie B | Premières impressionsThe gentleman that helped me was ABSOLUTELY EXCELLENT...WAS SO VERY KIND...GREAT PLUS FOR THE COMPANY.
Sheila h | Premières impressionsGreat staff and policy. Much appreciated.
BRANDON P | Premières impressionsI could never get to my storage unit because cars were parked directly in front of door blocking any kind of access to get into it. Sometimes the cars would be parked there for days. I had to ask several times to get them to block off the area so no one would park there so I could get my stuff out
yvonne s | Expérience généraleThe service was great but the price wasn’t worth the size of the storage
Erica C | Premières impressionsOnly thing I hated was that it took like a week of "I'll connect you with someone to accept your moveout request" over and over by different staff. U-Haul charged me for a unit I moved out of, just due to the wait time of trying to move out.
Korei C | Expérience généraleThis storage unit is useful to me according to my needs. The only negative thing that I have to say is about the small stairs that you have to climb to get to the unit. Having to carry heavy furniture it's hard. I know not much can be done, but an elevator or something would help!
kirsis l | Premières impressionsVery easy online reservation and rental system! Totally integrates with their store system and made checking in quick and easy if your on a time crunch. The staff was very friendly and knowledgeable! Glad that I chose U-Haul for my truck and storage needs!!!! ⭐️⭐️⭐️⭐️⭐️
Jason G | Premières impressionsWell for starters I called earlier that day to reserve a larger space and due to I guess the lack of employees I was sitting on hold for 20 mins and then was told someone would call me back to finish the reservation. No one called me back so when I called back the unit I originally was told I would get was given to someone else. So I now have this tiny unit where all my stuff barely fits but I got it in there. Then I was told to do the online check in so that a lock could be placed in my unit orior to move in … no lock was in the unit. The next day I called about the lock they placed the lock on my unit and then could not find the keys. Not a horrible experience but definitely could have been better. Not 100 % unsatisfied but not 100 % happy either. Nonetheless I have moved that's the most important part
Breanna N | Online Move InEverything was great, though I was expecting more room to turn around a trailer near the entrance I was required to use. With rental trucks taking up most of the area it was tight to back the trailer up to the loading dock. Not impossible but tight. Everything else was great! Having moving dollies was a life saver!!!
Stephen C | Online Move InUhaul on Mercury Blvd in Hampton Va has the best employees hands down. They really take their time with customers they listen clearly and are very courteous. The whole store will go the extra mile to accommodate you. I recommend this establishment to all
Janet S | Expérience généraleBuilding has leaks. All of the staff except for one girl is extremely rude and unhelpful. Units are very hard to find and staff is not willing to help. The check in/out system never works properly.
kristina h | Expérience généraleThere wasn't lighting inside my actual unit, no rail for the stairs leading to my unit, and I often called got routed to the call center, messages were left and calls never returned. As a paying customer since 11/2019, never missed payment & paid ontime I found this to be rather disgusting.
Shatara J | Expérience généraleToo small for the price
Angela T | Expérience généraleThank you!!
Nailah T | Expérience généraleHad my items in storage for about 3 years. I had no issues other than the two things I will mention. There were no lights inside of my storage unit, even during the day I couldn't see without a flashlight. Additionally, the rent for my unit went up yearly.
quanza k | Expérience généraleI opted to rent a unit online for no-contact storage. Everything was fine with the unit itself, and the process was quick and easy, but there was no lock within the unit when I opened it. I was able to retrieve a key from the storefront/customer entrance area, but I would have liked to have been able to move in my things without this hiccup.
Ashley G | Online Move InThey were quick and efficient!!
corey m | Premières impressionsThe hangar door access next to my 2nd level unit made for long hallway excursions. Pulling truck right next to an operational door would have rendered a much higher rating due to ease of unloading. They say the door has NOT operated in YEARS! No plan to fix it in near term either?
Julius H | Premières impressionsThe staff on hand was over worked, there needed to be more staff on hand for weekends.
marsha a | Premières impressionsUnits too small, hard to access to load, too far from entry and down hallway like a maze, not as advertised at all
Holly B | Expérience généraleThe lady who helped me was rude from the time of purchase. I let her know that I only needed the storage for a week or 2. She said she had to charge me for a month, fine. I was out of the storage on the 6th. Uhaul charged me on the 28th, I said I was unaware of this and I told the lady she never said anything about coming in to cancel, I was busy at work and frustrated and I was hung up on, the lady told the manager I was screaming and cussing I was not. I went up there the manager, in from of the customers is accusing me of cussing when I didn't. Employees will say anything to make themselves right. The manager was rude. I just want my money refunded.
levar p | Expérience généraleClean, good space in the storages and options for different sizes. I had moved to a bigger unit during my use of this storage and it was super easy to do. Loved that I could sign up online and cancel online as well whenever I needed. The staff that helped me at different times during my use here was always friendly and helpful! Loved that the storages were mostly indoor because it felt safer to be there and just felt my stuff was safer there as well!
Kaylee B | Expérience généraleWhile the I was given the wrong vehicle, not given my storage when I came in, and told the wrong information, the gentleman that closed out my ticket fixed my order-he did not charge me the month I was told I wouldn't be by the rep-the call center rep was wrong, he did what he could to help with the overages I sustained because I was given a smaller truck. OUTSTANDING! I did not get his name, but he made it right!
Shalanda B | Premières impressionseveryone was very pleasant and helpful
rosanne g | Online Move InUnfortunately unit I chose was toooo small for my items & to get them there was an inconvenience stairs was the issue with a cart to use
Dietra E | Premières impressionsVery courteous
Saddler R | Expérience généraleI don't remember the front desk girl's name, I think it was Brandie. She was super nice & helpful!
Bethany N | Premières impressionsThe measurements of the unit is not properly recorded. The height of the ceiling to the beams is barely 5'8". The measurements of door width and turn corners should be advised. I specifically asked both the phone representative and the location representative about the needed measurements, which they assured the facility can accommodate. This was untrue. I found a facility that can accommodate my belongings at a more reasonable fee.
paquita f | Expérience généraleThank you for helping me through a difficult time. You guys rock
patrick r | Expérience généraleAvoid this place!!!!! I noticed they had a rodent and leak problem after I paid the fees but before moving in all in the same day. After noticing the problem, I notified management and asked for a refund because of the condition of the units. They cancelled my units, kept my money and rented my unit to someone else all in the same day! Stay away from this place. There are definitely better, cleaner and cheaper options close by…inspect and check on other options first! lesson learned!!
Sherica W | Expérience généraleThey took my money for the storage and gave it away so I'll be going to small claims court. Had to keep my stuff on a truck over night and pay extra because no storage was available . See u in small claims court
duane b | Premières impressionsI'm taken this to small claims court, they let me pay for a storage and gave it away. Your store clerk told me it's like a doctor appointment if you don't show up it's cancelled. Not like a doctor appointment they don't make u pay before your appointment . I paid and they gave my storage away and I had to keep my stuff in a truck over night till I got a storage. Totally unacceptable
duane b | Expérience généraleOnly thing i kinda was irritated with was the amount of calls everyday every week at least send me an email reminder and just 2 calls during the month that should help remind customers alot less worry free
ashley g | Expérience généraleI loved the team! They were incredible, professional and respectful. Made sure all my belongings were secured and took care of everything! I would definitely recommend them to anybody!
De'arius S | Premières impressionsOne recommendation to have more than one door for the back inside units to load and unload. Only one at a time can load or unload and some units are quite a ways from the overhead door so it takes a while. It's very crowded in the back lot with trucks, not much room to turn around and back to the door.
Mechelle W | Expérience généraleThank you for your patience with me.
Caleb G | Expérience généraleThe original unit assigned wouldn't work because it was on the second floor with no access, but the rep there was able to quickly assist in reassigning a unit I could use.
Aleta M | Online Move InOther than storage on 2nd floor great place
Michael C | Expérience généraleExcellent staff the only thing is a pole in the middle of the unit but I don’t blame uhaul for that lol
Brian Y | Premières impressionsIt seems that the facility may have a number of leaks; also, I think the dual key pad entry system can be simpler.
Henry S | Expérience généraleWhen moving out of your storage. Why should you pay the whole month
Katina A | Expérience généraleVery please with the facility and the staff
Nigel B | Expérience généraleVery helpful and friendly and easy to help me
DERRICK A | Premières impressionsGood staff, very helpful. The place was just dirty with garbage in the loading dock area and hallways. The storage unit itself was clean. Maybe I just arrived at the end of a long day. Had a couple of technical glitches when they were arranging for my unit and the manager had to step in and help. She really knew what she was doing and was very helpful.
Derek M | Premières impressionsOverall great experience no complaints from my end
Reynaldo G | Expérience généraleI was very disappointed with the following items: - My online reservation was not found in the system, therefore, my reserved storage room wasn't reserved, nor available. I had paid extra for a ground floor unit. Luckily Brandy, found me another ground unit. But, it was $30 extra a month because it was a slightly bigger unit. - The loading dock to the building where my unit was located was blocked by other U-Haul parked trucks and a personal vehicle. When I called the office to rectify the situation they said "someone will be by to move the trucks. We were at the facility unloading stuff into the storage unit for easily two hours and no one ever came to move the trucks. We were pressed for time, so we proceeded to load and unload from a further point instead. I believe U-haul owes me some discount on the room I was forced to take instead.
Valerie G | Premières impressionsSo far it appears that my furniture is ok. I didn't see any mice droppings, or smelled any mice urine, or saw any type of bugs on my furniture. I have noticed that some of my boxes appeared to have a small hole that appears as if something could have bitten through them; they weren't that way when I packed them up. I didn't open the boxes yet to make sure there were no mice droppings.
LINDA B | Expérience généraleThe Customer Service Rep I think her names Jamie- was Extremely Helpful & courteous
Judith M | Premières impressionsGreat experience
Carl T | Premières impressionsWhen I got to the facility I was told that I didn't have a unit for my belongings. I was very upset I had a 20 ft truck a trailer and a SUV were was I supposed to put my stuff the young lady that was helping was very overwhelmed the Uhaul Place was extremely busy so another young lady came to help me. When I was making my reservation I told the lady that I needed the biggest unit because I told her what all I had, I ended up with a unit that I couldn't fit all my belongings and ended up putting the rest of my belongings in my niece garage because by this time the office was closed so I had nowhere to put my stuff. When I turned in the Uhaul the next day I was told that I went over 14 miles well the reason for is because I had nowhere to put my belongings so I had to store them in her garage the plan was to leave the truck there at the Uhaul place needless to say I was not happy with my experience and also when we went to pick up the truck in North Carolina we were sent to the wrong address my experience was not at all the greatest. Hopefully I would here from someone.
Angela l | Premières impressionsYou guys auctioned my stuff without talking to me..... I laided in the hospital fighting for my life after contracting covid..... So now im reaching out to anyone could at least get me my sentimental value stuff and no one is getting back to me....... I know u guys have rules but during these times keep trying to make sure a person is actually letting go there stuff....... Thanks for nothing......
Dennis P | Expérience généraleI gave an average because I was given false information on what I could fit in the storage I received. Although the staff was helpful, providing false information isn't acceptable. I said I would recommend someone else to UHAUL because I did get a polite staff, but again, they should be truthful on what can actually fit into a storage. If they are not sure then they should say so, and tell the customer that they recommend them to see it.
LINDA B | Premières impressionsI've been using your services … over 5 yrs now… your staff … Ms Brianna needs some additional training in customer service .. she is a bit rude & disrespectful.. I will be working on getting my items out of there as soon as the weather allows. Respectfully, June Langley
JUNE L | Premières impressionsStaff is always ok... they miss small details and some greet some don't... some are rude and some are nice.. it was a good experience other than customer service being ok
sofia m | Expérience généraleStaff was very helpful and explained everything that I asked about.
Shawn J | Premières impressionsIt has been neat! My one concern was cleanliness and pest control; you are only as clean as your neighboring storage units. My worries were put to rest as I had not one issue with pest. Thank you Rhonda and staff for everything.
Khalila G | Expérience généraleI will be calling customer service tomorrow, made my moving experience, the worse EVER from the moment I picked up the moving truck to unloading at the storage unit
SHANNONLEE W | Premières impressionsStaff was always friendly and helpful. Thanks.
carmen r | Expérience généraleAt first we saw that we were not going to have enough storage space for our belongings.. so the lady got us another unit quickly and she was very friendly and helpful.
Juan S | Online Move InEveryone was so extremely nice and thank you and when there was an issue, they fixed it immediately.
GAYLAYNE G | Premières impressionsLenny was very helpful at the end. A woman I do not know was very rude to me but that's okay I forgive people. I am not a king.
TONY C | Expérience généraleThe young lady who checked us in was really helpful and made sure we understood everything and that all of our questions were answered.
Joel S | Premières impressionsStorage unit was clean and well maintained at move-in
PATRICK D | Premières impressionsI enjoyed being with u haul but I went to take a few things out of my unit I found bed beg on my queen size mattress an box springs also they were on my king size box springs call the office an got alot of round around. I am not pleases at all.
NADINE C | Expérience généraleNeed to change storage unite
Darrell L | Premières impressionsEverything went great with U-Haul storage as always.
Edrina B | Expérience généraleThey need better and more parking spaces!
Naomi B | Premières impressionsI moved into your facility several years ago so I am a bit confused why I received this email to rate my move in experience that occurred over four years ago
William M | Premières impressionsAccess code did not work, had to receive card to get into unit building
Nicole C | Online Move InWorst customer service I've ever had. I wanted to confirm our reservation and was left on hold for an hour and a half. We made it halfway through North Carolina before getting answered. The girl on the phone was beyond rude and short about helping. We finally get there and she tells me that they're closed I ask how I can sign in online and she just repeats that they're closed and she can't help me at all. It was 7:03. I asked where I was gonna put a huge truck, moving from Florida to Virginia and she shrugged at me. The next day was no better trying to get checked in. Same girl. Same bad attitude. Whoever called later to resolve an issue was much better but we're never using uhaul to move again after this experience.
Kyla B | Online Move InStaff was supportive from day 1
joseph w | Expérience généraleThe swipe card only works on 1 of 2 machines. The manual 4 digit code only worked on 1 of 2 machines.
Jennifer M | Premières impressionsI rated 4 stars only because on 2 occasions I had to go inside to have my access code reset.
Jeannine W | Online Move InYou need to give Rhonda a raise!
Edrina B | Premières impressionsIt's a two story storage facility with no ramps or elevators or hand trucks. The doors were wide open both times we were there, anyone could have walked in or out. My sister was able to cancel and close the account, whose name was not on the account at all, and nobody even called me to see if I wanted it closed- glad she wasn't somebody's vindictive ex or stalker! This facility is not at all secure.
Lee A | Expérience généraleThe lock for my unit was jammed after one use in less than 24 hrs I informed an associate she told me To call pop a lock without even taking a look at the lock to see if it was a defective lock that I purchased from uhaul
Natasha J | Online Move InThe truck I was given brakes were bad and -Control are clicking and popppng -Break booster hissing and trouble breaking -breaks squishy and screeching -steering wheel shakes severe at 45mph and up
Xavier L | Expérience généraleUhaul has the absolute worst customer service I have ever dealt with, and this facility falls right in line with the poor standard set forth by uhaul. Whether it's dealing with customer service over the phone, or directly with the facility, Uhaul maintains a consistent level of abysmal customer service. If I can help it, I will never use uhaul again for anything and I will make sure that any of my Sailors that work for me or with me, follow the same suit.
Brian S | Expérience généraleAwesome facility. Very clean. Good climate control.
Xavier D | Expérience généraleThe reason I wouldn't recommend is one months after I put my things in storage they raised the place. Not a year or six months but one month later. I need storage for six months and budget for six months. I know cost of living etc go up etc. but they only gave three week notice after one month. Not a 60 day notice but hey it's thief business but budget with more in mind because will go up
LaTrina D | Expérience généraleStaff was very helpful.
SEAN D | Online Move InGreat experience each time!!
Tamesha T | Expérience généraleI'd rented at this facility for 2 years in a row (during the summer). When COVID hit and students were forced to leave campus I again went to this facility. We live in California so I was forced to rent the unit for 14 consecutive months because Hampton did not reopen their campus. Month after month I asked the staff if there were any discounts being offered and was always told no. In light of all of the COVID restrictions and where we live it would have been nice if there was a discount offered.
cheryl r | Expérience généraleContinue used it til it's time to move out
Ladonna m | Premières impressionsEverything was great except my card key never worked so everytime I needed to go in I had to get someone from the office to let me in
MYRA D | Expérience généraleWe wound up going to another storage unit place because the halls for the storage facility were too small to where we coiling maneuver things into the unit. The doors for the 8x10 units are too small, large furniture would be difficult to fit in. The entrance into the units are fairly hidden so we had to ask where the entrance was. There was one or two helpful workers there that got us the help we needed. The ceiling on the inside looked like it was falling apart
Alicia S | Online Move InStaff was really nice and helpful.
Mihaela O | Premières impressionsI had no problems. The staff was friendly and helpful.
Leslie A | Expérience généraleThe store manager Ronda is always very Respectful and professional. Her staff is as well. Which shows she leads well.
Sakia G | Expérience généraleIt was great I will tell friends or family about UHaul
kelly d | Expérience généraleThe staff was very friendly and helpful. Latoya was a sweet heart and the young men who's names I didn't get went out of their way to assist us. I would definitely use this place again
Leslie A | Premières impressionsI played for a whole month, but when I took my stuff out on the 12th of the month they wouldn't credit me or give me the other half of my money.
edrina b | Expérience généraleGreat staff!
Cynthia G | Expérience généraleI appreciated that the bathrooms were clean. The only issue I really had was that the angle and height of the entrance to the storage unit made it near impossible to move my couch in.
LeeQuan M | Premières impressionsThe questions above do not capture the difficulty that I had with this facility. The difficulty is in the design --- narrow labyrinthine hallways, low ceilings, limited access points, lack of carts, lack of elevators or lifts to the split-level units -- which made this facility very unwelcoming. I took one look at the unit and said "forget it." Went around the corner to Extra Space Storage and got something much more acceptable.
David J | Expérience généraleThe questions you ask above are not adequate for an accurate assessment of this facility. Although the facility was mostly clean and the staff was helpful, the set up of the facility is very poor. The limited number of access points, the narrow passageways, The small doors, the low ceiling, and the stairs required to climb make this a very undesirable storage facility. I decided immediately to go find a different facility. I would not recommend this one to anyone.
David J | Premières impressionsI thank you for my things being safe and big free. Will certainly use again.
Shelley Z | Expérience généraleMy only issue is that when the doors were changed, the new keys for the lock weren't mailed right away. I waited almost a year and then had to send a friend who lives locally to pick them up for me. The lack of communication regarding the keys was not what should have happened. Every time I called, someone who tell me that the keys haven't been mailed because they were waiting on people's updated addresses so all the keys could be mailed at once. To me, that doesn't make any sense. They could have mailed in batches. Aside from that experience, the storage experience was good.
Alexis W | Expérience généraleGreat security and climate control!!! I definitely would use them again, if needed. Keep up the good work!
Tesha B | Expérience généralePlease consider solutions for reducing or eliminating bugs
Thomas W | Expérience généraleThe cleanest facility I have ever used. Other storage places have the stale odor. This facility always smell fresh , and cleaned on a daily basis.
DEIDRA L | Expérience généraleThe person that waited on me was very pleasant. She kept a smile on her face. Very knowledgeable about U-Haul.
UNITED S | Premières impressionsRhonda was amazing! Each time that I spoke with her she was consistently kind, professional, and extremely helpful. I will always use her location for my future needs because of how great she and her staff were. Thank you Rhonda for for making my storage experience one to remember.
stacy v | Expérience généraleGreat facility. Only complaint is that one of the access doors never worked. I had my card replaced a couple times but it was the card reader that is messed up. The staff always helped me to get in but it was a little bit of a hassle to go to the office each time I needed in.
Michelle R | Expérience généraleUpon initially reserving my unit, the website was having issues that were out of my control and I was frustrated when I wasn't able to be refunded for a false late fee. This made my experience at the unit very distasteful
Nathali B | Expérience généraleService today was excellent. I forget the young man's name but he was very thorough with explaining everything. The only issue I have is that the unit I initially was told was mine when I reserved it last month was absolutely not it. Besides that things have been great so far.
Torrey W | Premières impressionsStaff in the office are terrific and helpful in every way. A pleasure to work with.
William B | Expérience généraleRenting here and paying my bill was easy. My only issue is this, lighting is needed inside the actual storage room. The hallways are well lit, but to see inside the storage room you need the light from the hallway.
Canda G | Expérience généraleI had a problem with an employee issuing me a storage unit without confirming the price with me first and that price ended up being nearly $40 more than I thought. But the location is allowing me to switch!
Eyrius J | Premières impressionsThis is my second time using this uhaul and love the staff and the maintenance of the property.Thanks til my nxt move!!😇
Gene H | Expérience généralePayments were made but unit was left locked. Payment was made but receipt reflected payment amount of 0.
Victoria M | Expérience généraleThe staff was ver Professional , very kind, and fast thank a lot
kelly d | Premières impressionsVery friendly, informational and helpful the staff took me to go look at the storage units and suggest the size I might needed.
tyshee g | Premières impressionsI used this U-haul storage to store my belonging during my temporary move. I liked the fact that I could come during several available hours.
Lelia H | Expérience généraleThanks for working with me 😊
Yvonette M | Expérience généraleEverything was fine.
natasha h | Expérience généraleI was told that I was scheduled to use the uhaul for 8 hrs but when I got to the facility, I was told I was to use it for only 4 hrs. I was very disappointed!
Lelia H | Premières impressionsMeh. I locked my key in the truck while on the property. They could care less. Luckily I was able to get door open myself. Also no elevetors.
Carlissa T | Premières impressionsFriendly and understanding!
Keith G | Expérience généraleeasy and convenient
Jeremy M | Expérience généraleMy storage unit leaked causing mold. I made the front staff aware and they told me to start a claim. The claim was done however no one did anything about the leak and I was responsible for cleaning it
JASMINE P | Expérience généraleI thank you for allowing me to use your service. I had a wonderful experience.
mary g | Expérience généraleI was helped quickly and the process went very smooth and was easier than I thought
Dasja F | Premières impressionsStorage space was clean amd well kept. Staff wad kind and efficient. Merci
Catherine j | Expérience généraleEvery thing was great
charles T | Expérience généraleAll the associates was really kind and helpful. All doors on the units was replaced and they kept me notified.
Melissa W | Expérience généraleGreat service
Dajah M | Expérience généraleMoyen
josette s | Expérience généraleThe office was extremely busy ( 7 customers in line waiting at 6:10pm with only 2 people working and one of them was attempting to tend to the trucks. So the process was rushed.
TAMIKO B | Premières impressionsGreat service
Dustin H | Premières impressionsI appreciate U-Haul for everything , I would always recommend family and friends to u- haul , keep up the good work
TYELAAM W | Expérience générale.
FOAD K | Expérience généraleThe main reason I give this facility only 2 stars is because of their odd-shaped storage units. I needed 4 storage units, when in a "normal" storage facility I would only need 1.
Christopher R | Expérience généraleVery professional, knowledgeable of the program very happy with U-Haul, thank you, keep up the good work team.
TYELAAM W | Premières impressionsUhaul please stop with the false advertising if 19,95 for a local truck. Your lure and markup is pure deception. The facility is subpar and I will NOT BE USING your services again.
diane g | Premières impressionsNo comments to leave.
Robin P | Expérience généraleMy pick up location was horrible! Thi location exceeded my initial expectations not the lows created by my interaction with the first location
Cierra R | Expérience généraleThe bay door was closed and we had to bring the carts through the small side door at an odd angle. There were 2 curbs to go over which made our items fall off the cart. Awkward and frustrating.
Bridgett R | Expérience généraleIf circumstances changes I would use them again,
Lashanda B | Expérience généraleDirty storage unit with rodent trap in unit
Antoinette C | Premières impressionsMy rental was moved to another facility the day before I was to pick it up. This cost me 40 minutes. I was on a tight time schedule. Poorly run facility. Poor communication with customers.
Randall W | Expérience généraleThe young man was extremely professional. He took no time in getting us taken care of. His customer service was A+. On the contract, his name is DeShawn Thompson. Please Acknowledge his work ethic.
MICHELLE M | Expérience généraleI was charged multiple fees that could not be explained to me when i departed. All of my belongings had mold on them when i believe i purchased insurance on my unit.
LAMONT D | Expérience généraleThe young man, customer service rep was excellent. He was, I believe the only Male counter rep at about 6:00 PM on May 7, 2019. He was friendly, knowledgeable, prompt, and professional.
STUART C | Premières impressionsQuick service with obtaining a storage unit and even quicker service dropping off the truck. Great job, thank you!!
Thomas M | Premières impressionsThe clerk was fast and efficient
Jacqueline W | Premières impressionsI think the service I received was great. Keep up the good work.
ANDREW R | Premières impressionsGreat, fast, friendly service.
VICKIE B | Expérience généraleIts was so friendly the staff. And the storage very clean. And its cheaper.
Ahmed K | Expérience généraleStaff very unfriendly!! Lights in hall work sometimes.....went to office and they said they have no control they are automatic lights the large Door for loading and unloading broke most of time.
Candi K | Expérience généraleI had a wonderful experience.
mary g | Premières impressionsCustomer service was great
CAMDEN W | Expérience généraleI would not refer a friend just because I have been a good customer for years and was charged a $40 cleaning fee for a chair and couple empty boxes
Carrianne w | Expérience généraleSeveral items had water damage along with mold. Did not know until everything was moved out of unit. Please advise customers to cover items while in unit.
TORIA B | Expérience généraleI did not have any prior issues while I was here, I had a very pleasant experience.
Ellen B | Expérience généraleThank you for all your help for the last 2 years
SHANEKA M | Expérience généraleExceptional service!
Dennis H | RéservationI would like to thank all of you for a pleasant experience at the Hampton U-Haul off of Mercury Boulevard, you guys made my stay in Hampton very nice. I appreciate all of you and thank you again!!
William R | Expérience généraleGreat service
AMBER W | Expérience généraleI let them know on 2nd to cancel RALEIGH bc evacuated getting stuff bringing there on 3rd but I was so stressed that I had mini stroke but when cancelled Hampton & need today they were so kind.
denise a | RéservationMy experience was excellent! Employees were very professional and I highly recommend your company! A BIG thank you to U-Haul for offering free 30 storage to those in the path of the hurricane!
Tracy S | RéservationWas going to store furniture here but changed my mind after seeing all the broken down/dirty mattresses and furniture along the hall from units where people didn't pay. Unit smelled like cat urine.
Adaline G | Expérience généraleThe facility was clean and secure. I reported a glitch on multiple occasions that the website had a glitch and would not let me pay prior to the date my bill was due.
Willie M | Expérience généraleThe phone number listed is not connected to the actual U-Haul location. It takes over ten minutes to get someone even to answer the phone. I will not recommend to another military family.
mary l | RéservationEverything went nice smooth according to Time thank you
Ricky P | RéservationExcellent
elias f | Expérience généraleThis is the second time I have used this facility the team is alway friendly and helpful. Although it is usually business they are alway efficient and nice.
Pat G | Expérience généraleLeather couch we had in storage was ruined!!!! There was mold everywhere! It was totally ruined...never again will I use UHaul for anything!
Kenneth W | Expérience généraleReservation was made for storage rental in July. Arrived to moved items in and was told that location did not have the particular size available. Was offered larger size above price initially quoted.
Onika S | RéservationThe call center and the U Haul Stores need to be in one accord saying the same thing clearly. They need to be more knowledgeable about the business of renting trucks and equipment.
Jerome C | Expérience généraleThe light was out in front of my unit. The public bathroom was disgusting, with overflowing toilet. There were not enough dollies for customers to use.
Leslie R | Expérience généraleI have nothing remotely positive about my experience with the storage in Hampton Virginia
Areter W | Expérience généralefirst of call I had to walk what seemed like a mile in hot humid dark halls to get to storage unit & one I got their disappointment with extremely dark narrow unit after I informed space needed
Crystal w | Réservationcool beans
jimmy c | Expérience généraleNever get my business again!!!
Cynthia C | Expérience générale.
dedra h | Expérience générale